Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: CDL Driver License is Required for consideration Company Summary As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. Our focus is to provide compassionate patient and family-centered care both internally and externally with every person we encounter. If you share our passion for helping people, join us in this excellent career opportunity. To learn more about the life-saving impact our employees have every day, watch this short video: The Men and Women Behind Our Mission https://youtu.be/xhmr-3s1Eqw Position Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a CDL-Phlebotomist (Paid Training) for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Phlebotomist-Driver with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout St. Louis , Missouri and the surrounding areas. No experience necessary—our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. Schedule: Qualified applicants will work a variable schedule to include weekends and holidays. Pay - $15.25 hour QUALIFICATIONS: Qualified applicants must be comfortable driving a Sprinter, Box Truck and Cargo Truck CDL qualified applicants will be driving a bus High school diploma or equivalent is required. Ability to lift/push more than 75lbs Basic Computer skills. A current valid driver's license and good driving record is required (commercial driver's license may be required). Previous large vehicle/truck driving experience is preferred. May be required to pass DOT physical and related requirements. Basic computer skills are required. Effective verbal communication and public relations skills are required. Ability to work a VARIABLE work schedule that could include weekends and holidays is required. Key performance objectives for the MUA include: A CDL has a high level of customer service and goes above and beyond to ensure that all donors have an optimum donor experience. The ability to lift up to 75lbs on a regular basis as you drive to various locations, set up, tear down and packs the blood drive. Desire to be cross trained as a phlebotomist. Ability to remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Take care of your team members – show up for every shift and give 100% while you’re there. Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again. Be a model of professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 30, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: CDL Driver License is Required for consideration Company Summary As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. Our focus is to provide compassionate patient and family-centered care both internally and externally with every person we encounter. If you share our passion for helping people, join us in this excellent career opportunity. To learn more about the life-saving impact our employees have every day, watch this short video: The Men and Women Behind Our Mission https://youtu.be/xhmr-3s1Eqw Position Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a CDL-Phlebotomist (Paid Training) for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Phlebotomist-Driver with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout St. Louis , Missouri and the surrounding areas. No experience necessary—our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. Schedule: Qualified applicants will work a variable schedule to include weekends and holidays. Pay - $15.25 hour QUALIFICATIONS: Qualified applicants must be comfortable driving a Sprinter, Box Truck and Cargo Truck CDL qualified applicants will be driving a bus High school diploma or equivalent is required. Ability to lift/push more than 75lbs Basic Computer skills. A current valid driver's license and good driving record is required (commercial driver's license may be required). Previous large vehicle/truck driving experience is preferred. May be required to pass DOT physical and related requirements. Basic computer skills are required. Effective verbal communication and public relations skills are required. Ability to work a VARIABLE work schedule that could include weekends and holidays is required. Key performance objectives for the MUA include: A CDL has a high level of customer service and goes above and beyond to ensure that all donors have an optimum donor experience. The ability to lift up to 75lbs on a regular basis as you drive to various locations, set up, tear down and packs the blood drive. Desire to be cross trained as a phlebotomist. Ability to remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Take care of your team members – show up for every shift and give 100% while you’re there. Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again. Be a model of professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you looking to make a real difference? The American Red Cross has a full time Collections Staff Scheduler and backup Timekeeping position open in our Louisville, Kentucky office. In this role you be responsible for coordinating collections staffing activities to ensure proper staffing for maintaining optimum productivity and quality donor care. Projects and coordinates resource requests so that each collections operation has staff and resources assigned in a manner that will assure success and/or be in accordance with agreed upon standards. You will maintain close working relationship with collections staff to make critical changes to the collections schedule. As a backup timekeeper, you be responsible for the preparation, integrity and generation of all activities related to Collections staff time and leave reporting, as well as expense reporting and lodging arrangements. Qualifications - Associates Degree and a minimum two years related experience or combination of education and related experience is required. Knowledge of American Red Cross scheduling or staffing patterns preferred. Excellent verbal and written communication skills. Effective organization skills and attention to detail is required. Excellent computer skills especially in the use of spreadsheet and/or databases are required. Responsibilities 1. Schedule collections staff in accordance with booked drives and staffing assigned rules. May coordinate and select training sites. 2. Resolve scheduling conflicts while adhering to regional guidelines which may include scheduling staff required to be included in an on-call rotation and coordinating this particular collection staff on-call coverage. 3. May coordinate staff vacation approvals, sick leave and other time off request based on staffing needs and policies and procedures. Coordinates with staff supervisors on the process. 4. Plans for rotation of staff for out-of-town, weekend and holiday operations. Balances workload among individuals and considers travel and overtime cost in the process. 5. Routinely monitor and identify critical scheduling related indicators and trends, communicating concerns to appropriate personnel. Timekeeper Responsibilities: 1. Maintains automated timekeeping system, related to collection staff, which involves new hires, transfers, terminations and security issues. Requires a complete understanding of the timekeeping software and the time and attendance policies that apply to collection staff. 2. Provides data entry and verification of collection employee payroll hours. Identifies and resolves incorrect recordings of hours on timesheets. As needed, provides reconciliations of manual forms to computer generated output to assure proper update of all information. 3. Investigates and resolves all inquiries regarding time and attendance to all levels of collection staff. Requires knowledge of both manual and automated systems utilized. 4. Generates expense reports (as required) on behalf of collection staff. Ensures proper documentation to support expenses is provided and/or verified. Compensation – Around $16 an hour Schedule - M-F from 8a – 5p and there may be an occasional need to be on-call The American Red Cross is a nonprofit organization that offers employees growth and development, team spirit and a comprehensive benefits package inclusive of health and 401K. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 30, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you looking to make a real difference? The American Red Cross has a full time Collections Staff Scheduler and backup Timekeeping position open in our Louisville, Kentucky office. In this role you be responsible for coordinating collections staffing activities to ensure proper staffing for maintaining optimum productivity and quality donor care. Projects and coordinates resource requests so that each collections operation has staff and resources assigned in a manner that will assure success and/or be in accordance with agreed upon standards. You will maintain close working relationship with collections staff to make critical changes to the collections schedule. As a backup timekeeper, you be responsible for the preparation, integrity and generation of all activities related to Collections staff time and leave reporting, as well as expense reporting and lodging arrangements. Qualifications - Associates Degree and a minimum two years related experience or combination of education and related experience is required. Knowledge of American Red Cross scheduling or staffing patterns preferred. Excellent verbal and written communication skills. Effective organization skills and attention to detail is required. Excellent computer skills especially in the use of spreadsheet and/or databases are required. Responsibilities 1. Schedule collections staff in accordance with booked drives and staffing assigned rules. May coordinate and select training sites. 2. Resolve scheduling conflicts while adhering to regional guidelines which may include scheduling staff required to be included in an on-call rotation and coordinating this particular collection staff on-call coverage. 3. May coordinate staff vacation approvals, sick leave and other time off request based on staffing needs and policies and procedures. Coordinates with staff supervisors on the process. 4. Plans for rotation of staff for out-of-town, weekend and holiday operations. Balances workload among individuals and considers travel and overtime cost in the process. 5. Routinely monitor and identify critical scheduling related indicators and trends, communicating concerns to appropriate personnel. Timekeeper Responsibilities: 1. Maintains automated timekeeping system, related to collection staff, which involves new hires, transfers, terminations and security issues. Requires a complete understanding of the timekeeping software and the time and attendance policies that apply to collection staff. 2. Provides data entry and verification of collection employee payroll hours. Identifies and resolves incorrect recordings of hours on timesheets. As needed, provides reconciliations of manual forms to computer generated output to assure proper update of all information. 3. Investigates and resolves all inquiries regarding time and attendance to all levels of collection staff. Requires knowledge of both manual and automated systems utilized. 4. Generates expense reports (as required) on behalf of collection staff. Ensures proper documentation to support expenses is provided and/or verified. Compensation – Around $16 an hour Schedule - M-F from 8a – 5p and there may be an occasional need to be on-call The American Red Cross is a nonprofit organization that offers employees growth and development, team spirit and a comprehensive benefits package inclusive of health and 401K. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces (SAF) Center, or Hero Care Centers serve military members and their families worldwide, with one phone number available 24 hours a day, 365 days a year, 7 days a week. By responding to calls and verifying the accuracy of collected information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances when they qualify. We are currently looking for a Senior Caseworker at our Hero Care Call Center in Louisville, KY. This is a full-time third shift position (12 AM - 8:30 AM), that will be scheduled 40 hours per week on a rotating schedule (to include weekends and holidays). Senior SAF Caseworkers are part of the Hero Care Network, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties, while providing subject matter expertise for all services offered. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some additional responsibilities specific to the Senior Caseworker role are: 1. Functions as shift lead on a rotating basis, providing direct technical and administrative guidance to an assigned group of Specialists to ensure the delivery of 24-hour emergency communications and casework services. 2. Understands and applies Red Cross and SAF policies consistently and correctly. 3. Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists 4. Assists Specialists in resolving complex, unusual or difficult cases. 5. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: A minimum 3 years of human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required. Must have casework skills, or experience in the delivery of social or casework services. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Applicants for the Senior Caseworker position should have a familiarity with military culture, regulations and protocol, and a minimum of one-year of supervisory experience in human resources management, casework, counseling, social work or other related field. Bilingual candidates are strongly encouraged to apply. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 30, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces (SAF) Center, or Hero Care Centers serve military members and their families worldwide, with one phone number available 24 hours a day, 365 days a year, 7 days a week. By responding to calls and verifying the accuracy of collected information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances when they qualify. We are currently looking for a Senior Caseworker at our Hero Care Call Center in Louisville, KY. This is a full-time third shift position (12 AM - 8:30 AM), that will be scheduled 40 hours per week on a rotating schedule (to include weekends and holidays). Senior SAF Caseworkers are part of the Hero Care Network, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties, while providing subject matter expertise for all services offered. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some additional responsibilities specific to the Senior Caseworker role are: 1. Functions as shift lead on a rotating basis, providing direct technical and administrative guidance to an assigned group of Specialists to ensure the delivery of 24-hour emergency communications and casework services. 2. Understands and applies Red Cross and SAF policies consistently and correctly. 3. Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists 4. Assists Specialists in resolving complex, unusual or difficult cases. 5. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: A minimum 3 years of human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required. Must have casework skills, or experience in the delivery of social or casework services. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Applicants for the Senior Caseworker position should have a familiarity with military culture, regulations and protocol, and a minimum of one-year of supervisory experience in human resources management, casework, counseling, social work or other related field. Bilingual candidates are strongly encouraged to apply. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. Our focus is to provide compassionate patient and family-centered care both internally and externally with every person we encounter. If you share our passion for helping people, join us in this excellent career opportunity. To learn more about the life-saving impact our employees have every day, watch this short video: The Men and Women Behind Our Mission https://youtu.be/xhmr-3s1Eqw Responsibilities ________________________________________ 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May performs all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicles. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. May perform therapeutic apheresis according to established procedures and protocols as assigned. 9. May perform competency assessments. 10. May perform drive charge/team lead duties independently in the absence of a Team Supervisor when assigned. 11. May perform autologous/allogeneic mini-operations independently. 12. Complete required readings and training assignments by assigned deadline. 13. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Performs high level collections operational functions. May include drive charge/lead, therapeutic apheresis, single person operations, and primary trainer under the direction of a supervisor. Must be able to work independently with attention to detail. Able to lead a team and correct any drive operational efficiencies. Apply good manufacturing practices to drive operations ensuring overall compliance. Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications 1. Minimum ONE year experience or documented satisfactory performance as a Phlebotomist. 2. Customer service experience, effective verbal communication and public relations skills are required. 3. Previous leadership experience is preferred. 4. A current valid driver's license and good driving record is required. 5. B asic computer skills desirable. 6. Applicable local licensure if required by state directives. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 30, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. Our focus is to provide compassionate patient and family-centered care both internally and externally with every person we encounter. If you share our passion for helping people, join us in this excellent career opportunity. To learn more about the life-saving impact our employees have every day, watch this short video: The Men and Women Behind Our Mission https://youtu.be/xhmr-3s1Eqw Responsibilities ________________________________________ 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May performs all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. May operate ARC vehicles. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol. 7. Load, set up, maintain and tear down supplies and equipment in a state of readiness and to ensure compliance. 8. May perform therapeutic apheresis according to established procedures and protocols as assigned. 9. May perform competency assessments. 10. May perform drive charge/team lead duties independently in the absence of a Team Supervisor when assigned. 11. May perform autologous/allogeneic mini-operations independently. 12. Complete required readings and training assignments by assigned deadline. 13. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Performs high level collections operational functions. May include drive charge/lead, therapeutic apheresis, single person operations, and primary trainer under the direction of a supervisor. Must be able to work independently with attention to detail. Able to lead a team and correct any drive operational efficiencies. Apply good manufacturing practices to drive operations ensuring overall compliance. Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. May drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Will have frequent external customer (donor and sponsor) contact. Qualifications 1. Minimum ONE year experience or documented satisfactory performance as a Phlebotomist. 2. Customer service experience, effective verbal communication and public relations skills are required. 3. Previous leadership experience is preferred. 4. A current valid driver's license and good driving record is required. 5. B asic computer skills desirable. 6. Applicable local licensure if required by state directives. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. Our SAF Hero Care Center in Louisville has an amazing career opportunity available for a full-time Call Center Caseworker on the second shift. This position will be scheduled 40 hours per week, and the shift runs from 3:30 PM – 12 AM, on a rotating day schedule (to include weekends and holidays). SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some of the responsibilities of the Call Center Caseworker position are: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 30, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. Our SAF Hero Care Center in Louisville has an amazing career opportunity available for a full-time Call Center Caseworker on the second shift. This position will be scheduled 40 hours per week, and the shift runs from 3:30 PM – 12 AM, on a rotating day schedule (to include weekends and holidays). SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some of the responsibilities of the Call Center Caseworker position are: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. Our SAF Hero Care Center in Louisville has an amazing career opportunity available for a Call Center Caseworker on the third shift. This position will be scheduled 40 hours per week, and the shift runs from 12 AM – 8:30 AM, on a rotating day schedule (to include weekends and holidays). SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some of the responsibilities of the Call Center Caseworker position are: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 30, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. Our SAF Hero Care Center in Louisville has an amazing career opportunity available for a Call Center Caseworker on the third shift. This position will be scheduled 40 hours per week, and the shift runs from 12 AM – 8:30 AM, on a rotating day schedule (to include weekends and holidays). SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some of the responsibilities of the Call Center Caseworker position are: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces (SAF) Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. Our SAF Hero Care Center in Louisville has an amazing career opportunity available for a Call Center Caseworker on the first shift. This position will be scheduled 40 hours per week, and the shift runs from 9 AM – 5:30 PM, on a rotating day schedule (to include weekends and holidays). SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 30, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces (SAF) Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. Our SAF Hero Care Center in Louisville has an amazing career opportunity available for a Call Center Caseworker on the first shift. This position will be scheduled 40 hours per week, and the shift runs from 9 AM – 5:30 PM, on a rotating day schedule (to include weekends and holidays). SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Emergency and First-Aid Superheroes Wanted!! Calling all First-Aid and Emergency Responders (EMTs & Paramedics) in the Louisville, Kentucky area!! Want to change the world, one community at a time? Then look no further than the American Red Cross, one of the nation’s oldest, largest and most well-respected humanitarian organizations. Come put our life-saving mission into action in this part-time, flexible role. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! Job Summary: To provide immediate and temporary first aid services for victims of injury and sudden illness at events that are contracted between organizations and the American Red Cross. Due to the high degree of risk associated with the provision of this service, this position requires judgment and decision making abilities that help provide lifesaving response and balance the risks to the organization and employees/volunteers working in the program. This position ensures that FAST activities comply with all applicable State and local regulation and licenses and that necessary reports are submitted to regulatory authorities as needed. Who You Are: You’re a quick thinker who’s cool under pressure. Not only are you Red Cross certified in First Aid, CPR/AED (adult, children and infants) and Preventing Disease Transmission, you rely on good judgment and know the boundaries of your training. You've got at least 6 months experience as a First Aid or emergency responder. Dexterity and strength are a given—you have no problem being up and down and on the go, or lifting light to medium weight (up to 20 pounds). Following procedures, filling out paperwork, and strong collaboration with your team come with the territory. You’re courteous and care about others—which is why you got into this line of work in the first place. What You’ll Do: As part of our First Aid Services Team (FAST), you’ll be first on the scene to provide first aid services for victims of injury and sudden illness at various events in the Louisville, KY area. The position is a part-time, flexible, as-needed role, which means your hours will vary from week to week. Depending on the event or emergency situation, you could be working days, nights, weekends or on call. How You’ll Make a Difference: Our mission at the American Red Cross is to prevent and relieve human suffering in the face of emergencies. Your role will play a direct part in carrying out this life-saving work—and you’ll take satisfaction every day in knowing what a difference you made in your community. Responsibilities: 1. Provide emergency care only within the level of your American Red Cross training. 2. Respond quickly and efficiently to any emergency. 3. Follow directions given by the FAST Station Leader and Paid Staff. 4. Work in conjunction with Emergency Medical Services personnel. 5. Provide outstanding customer service. 6. Properly complete FAST records and reports, including the Patient Treatment Form. 7. Follow FAST guidelines as established by American Red Cross National Headquarters. 8. Be able to provide FAST communications support by way of 800 MHz radio. 9. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 10. Carries out any additional assignments required to fulfill the Mission of the American Red Cross. -------------------- Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. -------------------- Work Conditions: Work is performed indoors and outdoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Potential exposure to Hepatitis B and blood borne pathogens via bodily fluids, blood, mucus, saliva. Must be open to working outdoor events where weather conditions will vary and may also be exposed to long periods of extreme noise levels inside arenas where concerts or other high volume events may occur. Will be required to work evenings and weekends to provide program direction and ensure adequate coverage for contracted events and that first aid station and personnel operate within state regulations and run smoothly and efficiently. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. QUALIFICATIONS: Education: High school diploma or combination of education and experience, which would provide an equivalent background. -------------------- Experience: Minimum of 6 months – 1 year as a FAST Team member or similar emergency response experience. Must hold current American Red Cross CPR/First Aid certification. Ability to coordinate staff and volunteer activities. Ability to manage multiple priorities with strong skills in planning and problem-solving. -------------------- Skills and Abilities: Hold a current certification in American Red Cross First Aid (3-year recertification). Hold a current certification in American Red Cross Adult CPR/AED with Child and Infant CPR (annual recertification). Hold a current certification in Preventing Disease Transmission (annual recertification). Ability to remain calm under pressure and respond quickly. Flexible and able to communicate clearly. Must provide own reliable transportation. Maintains confidentiality. Works with integrity and ethically. -------------------- Travel: May involve travel to work sites. If this sounds like the kind of opportunity that you've been waiting for, please apply at: https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 30, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Emergency and First-Aid Superheroes Wanted!! Calling all First-Aid and Emergency Responders (EMTs & Paramedics) in the Louisville, Kentucky area!! Want to change the world, one community at a time? Then look no further than the American Red Cross, one of the nation’s oldest, largest and most well-respected humanitarian organizations. Come put our life-saving mission into action in this part-time, flexible role. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! Job Summary: To provide immediate and temporary first aid services for victims of injury and sudden illness at events that are contracted between organizations and the American Red Cross. Due to the high degree of risk associated with the provision of this service, this position requires judgment and decision making abilities that help provide lifesaving response and balance the risks to the organization and employees/volunteers working in the program. This position ensures that FAST activities comply with all applicable State and local regulation and licenses and that necessary reports are submitted to regulatory authorities as needed. Who You Are: You’re a quick thinker who’s cool under pressure. Not only are you Red Cross certified in First Aid, CPR/AED (adult, children and infants) and Preventing Disease Transmission, you rely on good judgment and know the boundaries of your training. You've got at least 6 months experience as a First Aid or emergency responder. Dexterity and strength are a given—you have no problem being up and down and on the go, or lifting light to medium weight (up to 20 pounds). Following procedures, filling out paperwork, and strong collaboration with your team come with the territory. You’re courteous and care about others—which is why you got into this line of work in the first place. What You’ll Do: As part of our First Aid Services Team (FAST), you’ll be first on the scene to provide first aid services for victims of injury and sudden illness at various events in the Louisville, KY area. The position is a part-time, flexible, as-needed role, which means your hours will vary from week to week. Depending on the event or emergency situation, you could be working days, nights, weekends or on call. How You’ll Make a Difference: Our mission at the American Red Cross is to prevent and relieve human suffering in the face of emergencies. Your role will play a direct part in carrying out this life-saving work—and you’ll take satisfaction every day in knowing what a difference you made in your community. Responsibilities: 1. Provide emergency care only within the level of your American Red Cross training. 2. Respond quickly and efficiently to any emergency. 3. Follow directions given by the FAST Station Leader and Paid Staff. 4. Work in conjunction with Emergency Medical Services personnel. 5. Provide outstanding customer service. 6. Properly complete FAST records and reports, including the Patient Treatment Form. 7. Follow FAST guidelines as established by American Red Cross National Headquarters. 8. Be able to provide FAST communications support by way of 800 MHz radio. 9. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 10. Carries out any additional assignments required to fulfill the Mission of the American Red Cross. -------------------- Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. -------------------- Work Conditions: Work is performed indoors and outdoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Potential exposure to Hepatitis B and blood borne pathogens via bodily fluids, blood, mucus, saliva. Must be open to working outdoor events where weather conditions will vary and may also be exposed to long periods of extreme noise levels inside arenas where concerts or other high volume events may occur. Will be required to work evenings and weekends to provide program direction and ensure adequate coverage for contracted events and that first aid station and personnel operate within state regulations and run smoothly and efficiently. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. QUALIFICATIONS: Education: High school diploma or combination of education and experience, which would provide an equivalent background. -------------------- Experience: Minimum of 6 months – 1 year as a FAST Team member or similar emergency response experience. Must hold current American Red Cross CPR/First Aid certification. Ability to coordinate staff and volunteer activities. Ability to manage multiple priorities with strong skills in planning and problem-solving. -------------------- Skills and Abilities: Hold a current certification in American Red Cross First Aid (3-year recertification). Hold a current certification in American Red Cross Adult CPR/AED with Child and Infant CPR (annual recertification). Hold a current certification in Preventing Disease Transmission (annual recertification). Ability to remain calm under pressure and respond quickly. Flexible and able to communicate clearly. Must provide own reliable transportation. Maintains confidentiality. Works with integrity and ethically. -------------------- Travel: May involve travel to work sites. If this sounds like the kind of opportunity that you've been waiting for, please apply at: https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces (SAF) Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center offers military members, veterans and their families two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. Our SAF Hero Care Center in Louisville, KY has a part-time job opportunity available for a Call Center Caseworker. This position will be scheduled 20 hours per week, and the shifts will run between the hours of 10 AM – 10 PM (typically 4/5-hour shifts from 4 PM – 10 PM). Our Hero Care Center is open 7 days per week, 365 days per year, so schedules include weekends and holidays. SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some of the responsibilities of this position are: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jul 23, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces (SAF) Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center offers military members, veterans and their families two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. Our SAF Hero Care Center in Louisville, KY has a part-time job opportunity available for a Call Center Caseworker. This position will be scheduled 20 hours per week, and the shifts will run between the hours of 10 AM – 10 PM (typically 4/5-hour shifts from 4 PM – 10 PM). Our Hero Care Center is open 7 days per week, 365 days per year, so schedules include weekends and holidays. SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some of the responsibilities of this position are: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. 7. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces (SAF) Center, or Hero Care Centers serve military members and their families worldwide, with one phone number available 24 hours a day, 365 days a year, 7 days a week. By responding to calls and verifying the accuracy of collected information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances when they qualify. The SAF Hero Care Center in Louisville, KY has a career opportunity for a Senior Call Center Caseworker on the second shift. This is a full-time, and the shift operates from 3:30 PM – 12 AM EST. This position will be scheduled 40 hours per week, on a rotating schedule to include weekends and holidays. Senior Call Center Caseworkers are part of the Hero Care Network, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties, while providing subject matter expertise for all services offered. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some additional responsibilities specific to the Senior Caseworker role are as: 1. Functions as shift lead on a rotating basis, providing direct technical and administrative guidance to an assigned group of Specialists to ensure the delivery of 24-hour emergency communications and casework services. 2. Understands and applies Red Cross and SAF policies consistently and correctly. 3. Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists 4. Assists Specialists in resolving complex, unusual or difficult cases. 5. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: A minimum 3 years of human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required. Must have casework skills, or experience in the delivery of social or casework services. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Applicants for the Senior Caseworker position should have a familiarity with military culture, regulations and protocol, and a minimum of one-year of supervisory experience in human resources management, casework, counseling, social work or other related field. Bilingual candidates are strongly encouraged to apply. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jul 23, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces (SAF) Center, or Hero Care Centers serve military members and their families worldwide, with one phone number available 24 hours a day, 365 days a year, 7 days a week. By responding to calls and verifying the accuracy of collected information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances when they qualify. The SAF Hero Care Center in Louisville, KY has a career opportunity for a Senior Call Center Caseworker on the second shift. This is a full-time, and the shift operates from 3:30 PM – 12 AM EST. This position will be scheduled 40 hours per week, on a rotating schedule to include weekends and holidays. Senior Call Center Caseworkers are part of the Hero Care Network, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties, while providing subject matter expertise for all services offered. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some additional responsibilities specific to the Senior Caseworker role are as: 1. Functions as shift lead on a rotating basis, providing direct technical and administrative guidance to an assigned group of Specialists to ensure the delivery of 24-hour emergency communications and casework services. 2. Understands and applies Red Cross and SAF policies consistently and correctly. 3. Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists 4. Assists Specialists in resolving complex, unusual or difficult cases. 5. Performs other duties as assigned by management. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: A minimum 3 years of human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required. Must have casework skills, or experience in the delivery of social or casework services. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Applicants for the Senior Caseworker position should have a familiarity with military culture, regulations and protocol, and a minimum of one-year of supervisory experience in human resources management, casework, counseling, social work or other related field. Bilingual candidates are strongly encouraged to apply. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
