10 jobs found in Louisville

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Technical Support Specialist II Primary Job Summary: The Technical Support Specialist II (ITSS2) is responsible for providing IT support for all American Red Cross end users (staff, volunteers, disaster operations). This position will provide computer equipment and support, determine user needs and maintain equipment and software as applicable. Provides tier 2 problem resolution. Organizes and coordinates the activities associated with installation, deployment and upgrade of software, hardware and network facilities as it relates to the IT environment. Participates in the planning and implementation of enterprise-wide projects. Responsibilities: Provide tier 2 technical support troubleshooting and repairing IT equipment - computers, printers, network equipment, etc. Participates in local and enterprise-wide IT projects Ensure compliance with established quality standards and requirements Install, configure, and maintain end user hardware, software, and peripherals Support immediate technology needs for local disaster response operations and provide support to disaster team as needed during a local disaster operation Support IT needs at special events Asset management (equipment issue/return, maintain inventory database) Work within budget constraints (project costs, equipment, travel) Build and grow strong relationships with customers, volunteers, and peers Scope: Knowledge and experience in personal computers and advanced office automation technology (MS Windows, MS Office, MS Windows Server, O365 Services, etc.) Knowledge of local and wide area networking Operational flexibility is required to meet sudden and unpredictable business needs Incumbent may be required to work non-standard business hours Travel required Qualifications: Bachelors degree in Information Technology or equivalent experience Demonstration of exceptional customer service skills Excellent oral and written communication skills 1 or more years of hands-on networking/desktop/PC administration and hardware/software support Hands on experience working with endpoint management solutions Experience in LAN/WAN setup and configuration Knowledge of personal desktop computing and advanced office automation technology including Microsoft Windows, Office, file shares, printers, scanners, and peripheral equipment Ability to prioritize and quickly resolve issues PLEASE NOTE: The selected candidate for this role MUST be located (or be willing to relocate on their own) within a 50 mile radius of zip code: 40202. PHYSICAL DEMANDS: The physical demands described here are representative of those that are typically necessary for a staff member to successfully perform the essential functions of this job. The duties above indicate the essential functions of the position. Overnight stays many be necessary. Must have clean driving record. Must be able to lift/move computer equipment up to 50 pounds. *LI-SJ1 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Functions as shift lead on a rotating basis, providing direct technical and administrative guidance to an assigned group of Specialists to ensure the delivery of 24-hour emergency communications and casework services. 2. Understands and applies Red Cross and SAF policies consistently and correctly. 3. Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists 4. Assists Specialists in resolving complex, unusual or difficult cases. 5. Performs other duties as assigned by management. Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Education: BS/BA in social or health science, personnel administration, business or public administration, computer science or related field, or equivalent education and relevant work experience in human/social services, customer or client services, call center or other types of experience with customer/client contact is required. Experience: Minimum of 3 years experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required. This is in additional to the educational requirements listed previously. Must have casework skills or experience in the delivery of social or casework services. Skills and Abilities: Demonstrated ability to use Standard English to communicate effectively verbally and in writing. Ability to type 40 wpm and create grammatically correct responses without spelling errors. Demonstrably strong computer skills to include use of Internet search tools, Intranet, and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross Travel: None Preferred: Experience with American Red Cross programs and services or other similar social services; knowledge of ARC casework policies and procedures; familiarity with military culture, regulations and protocol; minimum of one-year supervisory experience in human resources management, casework, counseling, social work or other related field; bi-lingual in Spanish or another language. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Functions as shift lead on a rotating basis, providing direct technical and administrative guidance to an assigned group of Specialists to ensure the delivery of 24-hour emergency communications and casework services. 2. Understands and applies Red Cross and SAF policies consistently and correctly. 3. Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists 4. Assists Specialists in resolving complex, unusual or difficult cases. 5. Performs other duties as assigned by management. Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Education: BS/BA in social or health science, personnel administration, business or public administration, computer science or related field, or equivalent education and relevant work experience in human/social services, customer or client services, call center or other types of experience with customer/client contact is required. Experience: Minimum of 3 years experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required. This is in additional to the educational requirements listed previously. Must have casework skills or experience in the delivery of social or casework services. Skills and Abilities: Demonstrated ability to use Standard English to communicate effectively verbally and in writing. Ability to type 40 wpm and create grammatically correct responses without spelling errors. Demonstrably strong computer skills to include use of Internet search tools, Intranet, and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross Travel: None Preferred: Experience with American Red Cross programs and services or other similar social services; knowledge of ARC casework policies and procedures; familiarity with military culture, regulations and protocol; minimum of one-year supervisory experience in human resources management, casework, counseling, social work or other related field; bi-lingual in Spanish or another language. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Position Summary Develop and Implement recruitment strategies to recruit Biomedical American Red Cross volunteers. Responsibilities Achieve assigned volunteer recruitment goals with emphasis on targeting strategic geography, skill sets, and market segments, based on needs assessment. This can be achieved by: Actively participating in the development and refinement of the national Biomedical volunteer recruitment plan. Identifying potential market segments and populations to serve volunteer goals and initiatives, as well as ensure that volunteer population is reflective of community at large. Researching outreach events, fairs, and social networks. Reaching out to community groups to set up recruitment presentations. Promoting volunteer opportunities at recruitment events in communities served by assigned region. Developing and leading volunteer recruitment teams to promote volunteer opportunities at community events. Evaluating successful techniques and partnerships. Create and maintain relationships with key volunteer recruitment agencies to ensure that American Red Cross is at the forefront of volunteer referrals. Partner with staff to strengthen existing relationships and identify and evaluate prospective new volunteer recruitment sources and partnerships. Using the Red Cross brand, implement volunteer marketing materials and create presentations and online information/promotions to be used in a variety of recruitment settings to ensure maximum effectiveness. Keep accurate records of all potential and actual volunteer leads for accountability. Maintain monthly reports on the status of volunteer activity. Qualifications Bachelor's degree in marketing, sales, communications, public relations or equivalent combination of related education and experience required. Minimum three years related experience required. Excellent oral and written communication skills, including training and presentation skills and the ability to relate effectively to people of diverse backgrounds and education levels. Demonstrated ability to recruit a variety of individuals required. Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Good organizational skills and the ability to handle multiple priorities effectively are required. A current valid driver's license and good driving record is required. Recruiting experience OR the ability to effectively communicate Red Cross mission and activities in a manner that is both attractive and realistic. Requires good oral and written communication skills and the ability to relate effectively to people of diverse backgrounds and education levels. Excellent verbal and written communication skills, including training and presentation skills is required. Computer knowledge is preferred. A current valid driver's license and good driving record is required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you ready to make a real difference? The mission of the American Red Cross is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. Donations of blood are what make the American Red Cross the largest single supplier of blood and blood products in the U.S. Each year, nearly 4 million people donate blood through the Red Cross, helping to provide more than 40% of America’s blood supply. Aggressive, mission-driven sales representatives are essential to getting our foot in the door with various organizations & businesses that offer new opportunities in blood collection. Help us to keep this important pipeline of blood donation partners vibrant! We are currently seeking a District Manager (Sales Manager) in Blood Donor Recruitment to cover in the Louisville, Kentucky area. In this position you will: Manage a team of 10 Account Representatives and 2 support staff that manage the recruitment operation of sponsors and donors for mobile allogeneic blood products to ensure achievement of monthly, quarterly and annual collection goals in the most efficient and cost effective manner possible in assigned district. Develop and implement strategies for recruitment efforts, implement staffing and deployment policies, implement region, division and national operating procedures and policies, serve as liaison with chapter executive staff and Board volunteers, remedy efficiency issues, and ensure compliance with all regulatory requirements. Qualifications Include: Bachelor's degree in marketing, sales, communications, or equivalent combination of related education and experience required. Minimum five years related experience including three years management experience required. Master's degree preferred. Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is required. Excellent organizational skills and the ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement appropriate solutions are required. Must have the ability to work independently while developing a functioning team among subordinates. Excellent verbal and written communication skills, including training, presentation, and negotiating skills is required. The American Red Cross is a nonprofit organization that offers employees growth and development, team spirit, competitive salaries (60K base or more plus incentives) and a comprehensive benefits package. *LI-POST Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: American Red Cross - Louisville, Kentucky - Emergency and First-Aid Superheroes Wanted!! Calling all First-Aid and Emergency Responders in the Louisville, Kentucky area!! Want to change the world, one community at a time? Then look no further than the American Red Cross, one of the nation’s oldest, largest and most well-respected humanitarian organizations. Come put our life-saving mission into action in this part-time, flexible role. Who You Are: You’re a quick thinker who’s cool under pressure. Not only are you Red Cross certified in First Aid, CPR/AED (adult, children and infants) and Preventing Disease Transmission, you rely on good judgment and know the boundaries of your training. You've got at least 6 months experience as a First Aid or emergency responder. Dexterity and strength are a given—you have no problem being up and down and on the go, or lifting light to medium weight (up to 20 pounds). Following procedures, filling out paperwork, and strong collaboration with your team come with the territory. You’re courteous and care about others—which is why you got into this line of work in the first place. What You’ll Do: As part of our First Aid Services Team (FAST), you’ll be first on the scene to provide first aid services for victims of injury and sudden illness at various events in the Louisville, KY area. The position is a part-time, flexible, as-needed role, which means your hours will vary from week to week. Depending on the event or emergency situation, you could be working days, nights, weekends or on call. How You’ll Make a Difference: Our mission at the American Red Cross is to prevent and relieve human suffering in the face of emergencies. Your role will play a direct part in carrying out this life-saving work—and you’ll take satisfaction every day in knowing what a difference you made in your community. Qualifications: Experience: Minimum of 6 months – 1 year as a FAST Team member or similar emergency response experience. Must hold current American Red Cross CPR/First Aid certification. Ability to coordinate staff and volunteer activities. Ability to manage multiple priorities with strong skills in planning and problem-solving. Education: High school diploma or combination of education and experience, which would provide an equivalent background. Skills and Abilities: Hold a current certification in American Red Cross First Aid (3-year re-certification). Hold a current certification in American Red Cross Adult CPR/AED with Child and Infant CPR (annual re-certification). Hold a current certification in Preventing Disease Transmission (annual re-certification). Ability to remain calm under pressure and respond quickly. Flexible and able to communicate clearly. Must provide own reliable transportation. Maintains confidentiality. Works with integrity and ethically. Travel: May involve travel to work sites. Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors and outdoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Potential exposure to Hepatitis B and blood borne pathogens via bodily fluids, blood, mucus, saliva. Must be open to working outdoor events where weather conditions will vary and may also be exposed to long periods of extreme noise levels inside arenas where concerts or other high volume events may occur. Will be required to work evenings and weekends to provide program direction and ensure adequate coverage for contracted events and that first aid station and personnel operate within state regulations and run smoothly and efficiently. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. If this sounds like the opportunity you've been waiting for, then we can’t wait to meet you! Click below to apply today! https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers IND123 *LI-POST Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Service to the Armed Forces provides a worldwide system of services that are available to military members and their families. These services include: An emergency communications network available 24/7 to assist in family emergencies Verification of emergency leave information to help military commands make informed decisions Access to financial assistance Confidential counseling, information and referral and other social services SAF call centers are responsible for the intake, verification and delivery of emergency messages between service members and their families, and other services as needed. The Specialist provides 24-hour Emergency Communication, casework services and access to financial assistance in English to Red Cross clients (members of the US Military, their families and other eligible clients) at the SAF Call Center. To learn more about this role please watch this short video. https://www.youtube.com/watch?v=Dz1paEDH_FE Responsibilities Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. Understands and applies Red Cross and SAF policies consistently and correctly. Compose and deliver emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks Performs other duties as assigned by management. Scope Operate under general guidelines from the SAF Center Supervisor. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. Compose and deliver emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. Understands and applies Red Cross and SAF policies consistently and correctly. Essential Functions/Physical Requirements The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Considered essential personnel. Shifts: Full-time 40 hrs per week with rotating days off. • Midnight Shift: 12:00 AM to 8:30 AM • Evening Shift: 3:30 PM to 12:00 AM • Day Shifts: 7:00 AM to 3:30 PM, 9:00 AM to 5:30 PM, or 11:00 AM to 7:30 PM Pay Rate: 11.50/hr Required Skills, Education and Experience Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field or equivalent education and relevant work experience in human/social services, customer or client services, call center or other types of experience with customer/client contact is required. Minimum of 1 year experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required Ability to type 40 words per minute and to create grammatically correct responses without spelling errors Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross Demonstrably solid computer skills to include use of Internet search tools, Intranet, and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications. Preferred Skills: Casework skills or experience in the delivery of social or casework services. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database. Experience with American Red Cross programs and services or other similar social services; Knowledge of casework, counseling, social work or other related field Familiarity with military culture, regulations and protocol. Competencies The responsibilities and qualifications mentioned in the job description are representative of the essential competencies for the position. Essential Functions/Physical Requirements The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. All call center employees are considered essential personnel, and must work overtime when called upon to do so by senior management. Essential Personnel are defined as employees required by management to work non-standard work days or hours or work during emergency situations (i.e. after-hour emergencies, holidays, emergency-condition closings (for inclement weather or if the Continuity of Operations Plan is activated). Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Job Summary Service to the Armed Forces provides a worldwide system of services that are available to military members and their families. These services include an emergency communications network available 24 hours a day, 7 days a week, to assist in family emergencies; verification of emergency leave information to help military commands make informed decisions, access to financial assistance, confidential counseling, information and referral and other social services. SAF call centers are responsible for the intake, verification and delivery of emergency messages between service members and their families, and other services as needed. The Bi-Lingual Specialist provides Emergency Communication services in both Spanish and English to Red Cross clients at the SAF Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, to members of the U.S. military and their families and to other eligible Red Cross clients. To get an overview check out this video. (https://www.youtube.com/watch?v=Dz1paEDH_FE) Responsibilities Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. Understands and applies Red Cross and SAF policies consistently and correctly. Compose and deliver emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks Performs other duties as assigned by management. Scope Operate under general guidelines from the SAF Center Supervisor. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. Compose and deliver emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. Understands and applies Red Cross and SAF policies consistently and correctly. Qualifications Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field, or equivalent education and relevant work experience in human/social services, customer or client services, call center or other types of experience with customer/client contact is preferred. Minimum of 1 year experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required. Must be bi-lingual in Spanish . Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity Ability to type 40 words per minute and to create grammatically correct responses without spelling errors. Must have casework skills or experience in the delivery of social or casework services. Demonstrably strong computer skills to include use of Internet search tools, Intranet, and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database. Preferred: Experience with American Red Cross programs and services or other similar social services; Knowledge of casework, counseling, social work or other related field; familiarity with military culture, regulations and protocol. Essential Functions/Physical Requirements The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Considered essential personnel. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights