Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Emergency and First-Aid Superheroes Wanted!! Calling all First-Aid and Emergency Responders (EMTs & Paramedics) in the Louisville, Kentucky area!! Want to change the world, one community at a time? Then look no further than the American Red Cross, one of the nation’s oldest, largest and most well-respected humanitarian organizations. Come put our life-saving mission into action in this part-time, flexible role. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! Job Summary: To provide immediate and temporary first aid services for victims of injury and sudden illness at events that are contracted between organizations and the American Red Cross. Due to the high degree of risk associated with the provision of this service, this position requires judgment and decision making abilities that help provide lifesaving response and balance the risks to the organization and employees/volunteers working in the program. This position ensures that FAST activities comply with all applicable State and local regulation and licenses and that necessary reports are submitted to regulatory authorities as needed. Who You Are: You’re a quick thinker who’s cool under pressure. Not only are you Red Cross certified in First Aid, CPR/AED (adult, children and infants) and Preventing Disease Transmission, you rely on good judgment and know the boundaries of your training. You've got at least 6 months experience as a First Aid or emergency responder. Dexterity and strength are a given—you have no problem being up and down and on the go, or lifting light to medium weight (up to 20 pounds). Following procedures, filling out paperwork, and strong collaboration with your team come with the territory. You’re courteous and care about others—which is why you got into this line of work in the first place. What You’ll Do: As part of our First Aid Services Team (FAST), you’ll be first on the scene to provide first aid services for victims of injury and sudden illness at various events in the Louisville, KY area. The position is a part-time, flexible, as-needed role, which means your hours will vary from week to week. Depending on the event or emergency situation, you could be working days, nights, weekends or on call. How You’ll Make a Difference: Our mission at the American Red Cross is to prevent and relieve human suffering in the face of emergencies. Your role will play a direct part in carrying out this life-saving work—and you’ll take satisfaction every day in knowing what a difference you made in your community. Responsibilities: 1. Provide emergency care only within the level of your American Red Cross training. 2. Respond quickly and efficiently to any emergency. 3. Follow directions given by the FAST Station Leader and Paid Staff. 4. Work in conjunction with Emergency Medical Services personnel. 5. Provide outstanding customer service. 6. Properly complete FAST records and reports, including the Patient Treatment Form. 7. Follow FAST guidelines as established by American Red Cross National Headquarters. 8. Be able to provide FAST communications support by way of 800 MHz radio. 9. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 10. Carries out any additional assignments required to fulfill the Mission of the American Red Cross. -------------------- Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. -------------------- Work Conditions: Work is performed indoors and outdoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Potential exposure to Hepatitis B and blood borne pathogens via bodily fluids, blood, mucus, saliva. Must be open to working outdoor events where weather conditions will vary and may also be exposed to long periods of extreme noise levels inside arenas where concerts or other high volume events may occur. Will be required to work evenings and weekends to provide program direction and ensure adequate coverage for contracted events and that first aid station and personnel operate within state regulations and run smoothly and efficiently. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. QUALIFICATIONS: Education: High school diploma or combination of education and experience, which would provide an equivalent background. -------------------- Experience: Minimum of 6 months – 1 year as a FAST Team member or similar emergency response experience. Must hold current American Red Cross CPR/First Aid certification. Ability to coordinate staff and volunteer activities. Ability to manage multiple priorities with strong skills in planning and problem-solving. -------------------- Skills and Abilities: Hold a current certification in American Red Cross First Aid (3-year recertification). Hold a current certification in American Red Cross Adult CPR/AED with Child and Infant CPR (annual recertification). Hold a current certification in Preventing Disease Transmission (annual recertification). Ability to remain calm under pressure and respond quickly. Flexible and able to communicate clearly. Must provide own reliable transportation. Maintains confidentiality. Works with integrity and ethically. -------------------- Travel: May involve travel to work sites. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Emergency and First-Aid Superheroes Wanted!! Calling all First-Aid and Emergency Responders (EMTs & Paramedics) in the Louisville, Kentucky area!! Want to change the world, one community at a time? Then look no further than the American Red Cross, one of the nation’s oldest, largest and most well-respected humanitarian organizations. Come put our life-saving mission into action in this part-time, flexible role. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! Job Summary: To provide immediate and temporary first aid services for victims of injury and sudden illness at events that are contracted between organizations and the American Red Cross. Due to the high degree of risk associated with the provision of this service, this position requires judgment and decision making abilities that help provide lifesaving response and balance the risks to the organization and employees/volunteers working in the program. This position ensures that FAST activities comply with all applicable State and local regulation and licenses and that necessary reports are submitted to regulatory authorities as needed. Who You Are: You’re a quick thinker who’s cool under pressure. Not only are you Red Cross certified in First Aid, CPR/AED (adult, children and infants) and Preventing Disease Transmission, you rely on good judgment and know the boundaries of your training. You've got at least 6 months experience as a First Aid or emergency responder. Dexterity and strength are a given—you have no problem being up and down and on the go, or lifting light to medium weight (up to 20 pounds). Following procedures, filling out paperwork, and strong collaboration with your team come with the territory. You’re courteous and care about others—which is why you got into this line of work in the first place. What You’ll Do: As part of our First Aid Services Team (FAST), you’ll be first on the scene to provide first aid services for victims of injury and sudden illness at various events in the Louisville, KY area. The position is a part-time, flexible, as-needed role, which means your hours will vary from week to week. Depending on the event or emergency situation, you could be working days, nights, weekends or on call. How You’ll Make a Difference: Our mission at the American Red Cross is to prevent and relieve human suffering in the face of emergencies. Your role will play a direct part in carrying out this life-saving work—and you’ll take satisfaction every day in knowing what a difference you made in your community. Responsibilities: 1. Provide emergency care only within the level of your American Red Cross training. 2. Respond quickly and efficiently to any emergency. 3. Follow directions given by the FAST Station Leader and Paid Staff. 4. Work in conjunction with Emergency Medical Services personnel. 5. Provide outstanding customer service. 6. Properly complete FAST records and reports, including the Patient Treatment Form. 7. Follow FAST guidelines as established by American Red Cross National Headquarters. 8. Be able to provide FAST communications support by way of 800 MHz radio. 9. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 10. Carries out any additional assignments required to fulfill the Mission of the American Red Cross. -------------------- Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. -------------------- Work Conditions: Work is performed indoors and outdoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Potential exposure to Hepatitis B and blood borne pathogens via bodily fluids, blood, mucus, saliva. Must be open to working outdoor events where weather conditions will vary and may also be exposed to long periods of extreme noise levels inside arenas where concerts or other high volume events may occur. Will be required to work evenings and weekends to provide program direction and ensure adequate coverage for contracted events and that first aid station and personnel operate within state regulations and run smoothly and efficiently. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. QUALIFICATIONS: Education: High school diploma or combination of education and experience, which would provide an equivalent background. -------------------- Experience: Minimum of 6 months – 1 year as a FAST Team member or similar emergency response experience. Must hold current American Red Cross CPR/First Aid certification. Ability to coordinate staff and volunteer activities. Ability to manage multiple priorities with strong skills in planning and problem-solving. -------------------- Skills and Abilities: Hold a current certification in American Red Cross First Aid (3-year recertification). Hold a current certification in American Red Cross Adult CPR/AED with Child and Infant CPR (annual recertification). Hold a current certification in Preventing Disease Transmission (annual recertification). Ability to remain calm under pressure and respond quickly. Flexible and able to communicate clearly. Must provide own reliable transportation. Maintains confidentiality. Works with integrity and ethically. -------------------- Travel: May involve travel to work sites. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Emergency and First-Aid Superheroes Wanted!! Calling all First-Aid and Emergency Responders (EMTs & Paramedics) in the Louisville, Kentucky area!! Want to change the world, one community at a time? Then look no further than the American Red Cross, one of the nation’s oldest, largest and most well-respected humanitarian organizations. Come put our life-saving mission into action in this part-time, flexible role. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! Job Summary: To provide immediate and temporary first aid services for victims of injury and sudden illness at events that are contracted between organizations and the American Red Cross. Due to the high degree of risk associated with the provision of this service, this position requires judgment and decision making abilities that help provide lifesaving response and balance the risks to the organization and employees/volunteers working in the program. This position ensures that FAST activities comply with all applicable State and local regulation and licenses and that necessary reports are submitted to regulatory authorities as needed. Who You Are: You’re a quick thinker who’s cool under pressure. Not only are you Red Cross certified in First Aid, CPR/AED (adult, children and infants) and Preventing Disease Transmission, you rely on good judgment and know the boundaries of your training. You've got at least 6 months experience as a First Aid or emergency responder. Dexterity and strength are a given—you have no problem being up and down and on the go, or lifting light to medium weight (up to 20 pounds). Following procedures, filling out paperwork, and strong collaboration with your team come with the territory. You’re courteous and care about others—which is why you got into this line of work in the first place. What You’ll Do: As part of our First Aid Services Team (FAST), you’ll be first on the scene to provide first aid services for victims of injury and sudden illness at various events in the Louisville, KY area. The position is a part-time, flexible, as-needed role, which means your hours will vary from week to week. Depending on the event or emergency situation, you could be working days, nights, weekends or on call. How You’ll Make a Difference: Our mission at the American Red Cross is to prevent and relieve human suffering in the face of emergencies. Your role will play a direct part in carrying out this life-saving work—and you’ll take satisfaction every day in knowing what a difference you made in your community. Responsibilities: 1. Provide emergency care only within the level of your American Red Cross training. 2. Respond quickly and efficiently to any emergency. 3. Follow directions given by the FAST Station Leader and Paid Staff. 4. Work in conjunction with Emergency Medical Services personnel. 5. Provide outstanding customer service. 6. Properly complete FAST records and reports, including the Patient Treatment Form. 7. Follow FAST guidelines as established by American Red Cross National Headquarters. 8. Be able to provide FAST communications support by way of 800 MHz radio. 9. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 10. Carries out any additional assignments required to fulfill the Mission of the American Red Cross. -------------------- Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. -------------------- Work Conditions: Work is performed indoors and outdoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Potential exposure to Hepatitis B and blood borne pathogens via bodily fluids, blood, mucus, saliva. Must be open to working outdoor events where weather conditions will vary and may also be exposed to long periods of extreme noise levels inside arenas where concerts or other high volume events may occur. Will be required to work evenings and weekends to provide program direction and ensure adequate coverage for contracted events and that first aid station and personnel operate within state regulations and run smoothly and efficiently. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. QUALIFICATIONS: Education: High school diploma or combination of education and experience, which would provide an equivalent background. -------------------- Experience: Minimum of 6 months – 1 year as a FAST Team member or similar emergency response experience. Must hold current American Red Cross CPR/First Aid certification. Ability to coordinate staff and volunteer activities. Ability to manage multiple priorities with strong skills in planning and problem-solving. -------------------- Skills and Abilities: Hold a current certification in American Red Cross First Aid (3-year recertification). Hold a current certification in American Red Cross Adult CPR/AED with Child and Infant CPR (annual recertification). Hold a current certification in Preventing Disease Transmission (annual recertification). Ability to remain calm under pressure and respond quickly. Flexible and able to communicate clearly. Must provide own reliable transportation. Maintains confidentiality. Works with integrity and ethically. -------------------- Travel: May involve travel to work sites. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Emergency and First-Aid Superheroes Wanted!! Calling all First-Aid and Emergency Responders (EMTs & Paramedics) in the Louisville, Kentucky area!! Want to change the world, one community at a time? Then look no further than the American Red Cross, one of the nation’s oldest, largest and most well-respected humanitarian organizations. Come put our life-saving mission into action in this part-time, flexible role. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! Job Summary: To provide immediate and temporary first aid services for victims of injury and sudden illness at events that are contracted between organizations and the American Red Cross. Due to the high degree of risk associated with the provision of this service, this position requires judgment and decision making abilities that help provide lifesaving response and balance the risks to the organization and employees/volunteers working in the program. This position ensures that FAST activities comply with all applicable State and local regulation and licenses and that necessary reports are submitted to regulatory authorities as needed. Who You Are: You’re a quick thinker who’s cool under pressure. Not only are you Red Cross certified in First Aid, CPR/AED (adult, children and infants) and Preventing Disease Transmission, you rely on good judgment and know the boundaries of your training. You've got at least 6 months experience as a First Aid or emergency responder. Dexterity and strength are a given—you have no problem being up and down and on the go, or lifting light to medium weight (up to 20 pounds). Following procedures, filling out paperwork, and strong collaboration with your team come with the territory. You’re courteous and care about others—which is why you got into this line of work in the first place. What You’ll Do: As part of our First Aid Services Team (FAST), you’ll be first on the scene to provide first aid services for victims of injury and sudden illness at various events in the Louisville, KY area. The position is a part-time, flexible, as-needed role, which means your hours will vary from week to week. Depending on the event or emergency situation, you could be working days, nights, weekends or on call. How You’ll Make a Difference: Our mission at the American Red Cross is to prevent and relieve human suffering in the face of emergencies. Your role will play a direct part in carrying out this life-saving work—and you’ll take satisfaction every day in knowing what a difference you made in your community. Responsibilities: 1. Provide emergency care only within the level of your American Red Cross training. 2. Respond quickly and efficiently to any emergency. 3. Follow directions given by the FAST Station Leader and Paid Staff. 4. Work in conjunction with Emergency Medical Services personnel. 5. Provide outstanding customer service. 6. Properly complete FAST records and reports, including the Patient Treatment Form. 7. Follow FAST guidelines as established by American Red Cross National Headquarters. 8. Be able to provide FAST communications support by way of 800 MHz radio. 9. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 10. Carries out any additional assignments required to fulfill the Mission of the American Red Cross. -------------------- Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. -------------------- Work Conditions: Work is performed indoors and outdoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Potential exposure to Hepatitis B and blood borne pathogens via bodily fluids, blood, mucus, saliva. Must be open to working outdoor events where weather conditions will vary and may also be exposed to long periods of extreme noise levels inside arenas where concerts or other high volume events may occur. Will be required to work evenings and weekends to provide program direction and ensure adequate coverage for contracted events and that first aid station and personnel operate within state regulations and run smoothly and efficiently. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. QUALIFICATIONS: Education: High school diploma or combination of education and experience, which would provide an equivalent background. -------------------- Experience: Minimum of 6 months – 1 year as a FAST Team member or similar emergency response experience. Must hold current American Red Cross CPR/First Aid certification. Ability to coordinate staff and volunteer activities. Ability to manage multiple priorities with strong skills in planning and problem-solving. -------------------- Skills and Abilities: Hold a current certification in American Red Cross First Aid (3-year recertification). Hold a current certification in American Red Cross Adult CPR/AED with Child and Infant CPR (annual recertification). Hold a current certification in Preventing Disease Transmission (annual recertification). Ability to remain calm under pressure and respond quickly. Flexible and able to communicate clearly. Must provide own reliable transportation. Maintains confidentiality. Works with integrity and ethically. -------------------- Travel: May involve travel to work sites. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: At the Red Cross, there is no such thing as a small disaster. In every single case it is our mission to help people affected by disaster meet their emergency needs that include shelter, food, clothing, and health and mental health services. As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life. Our disaster volunteers are the heart and soul of our mission to respond to emergencies and provide relief to victims of disasters. They serve in a number of capacities, including Disaster Action Team Member, Disaster Assessment, Caseworker, Mass Care Feeding, Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff, Disaster Health Services and Disaster Mental Health. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! The American Red Cross Kentucky Region is seeking a Disaster Workforce Engagement Manager to be based in our Louisville, Kentucky Chapter. This is a full time, salary exempt position and you must be willing to work on-call 24/7 as needed. You must have a valid driver's license and be willing to travel as needed. PREFERRED QUALIFICATIONS: Tech savvy & strong computer skills (can use MS Teams), relationship building and volunteer engagement experience highly desired! NOTE: Due to Covid19, this position is temporarily remote. Selected candidate for hire MUST be based in or near Louisville. Job Summary: Responsible for leading and managing a primarily volunteer team to support and provide Disaster Workforce engagement in an assigned geographic region. Serves as the lead functional expert in a Red Cross Region for supporting the disaster workforce. Tailoring national program offerings for the Region and communities within the Region, providing technical expertise, training, and leading regional implementation of Disaster Workforce priorities, this position supports regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle. Specific functions of this position include program implementation, remote team building of employees and volunteers, and soliciting feedback from end customers. Works to perform these functions according to the program direction provided by the Disaster Workforce Engagement function at headquarters. Team leadership, supervision, and personnel development is provided by the Regional Disaster Functions/ Support Director or the Regional Disaster and Program Officer; and may have a dotted line to the DPM or Executive Director (s) in the territory they cover. Operates as a part of the process called Engage Volunteers and Employees which is one of the (five pillar / three core) processes of the Disaster Management Cycle. Specific functions of this position include: Workforce, training, engagement and deployment and workforce development. Drivers for this work include: Scheduled volunteers and need for trained volunteers. Responsibilities: 1. Responsible for leading and managing a primarily volunteer team to support and provide Disaster Workforce engagement in an assigned geographic region. 2. Within scope of function, represents the entire disaster cycle of preparedness, response, and recovery. 3. Ensures that American Red Cross services are available to diverse communities. 4. Support program leaders and disaster program managers in the supervision of disaster volunteers to include - ensuring an orientation to the program is provided, placement of the volunteer into a disaster function, coordinating the development and training plan for the disaster volunteer, supporting recognition and retention practices for volunteers and ensuring deployment of volunteers in a large response. 5. Staffing Regional responses; ensure trained and skilled disaster volunteers are assigned; ensure performance is measured; ensure recognition is conducted and retention metrics are achieved in partnership with the Regional Volunteer Director. 6. Develops and supports volunteers who are the primary workforce. Engages volunteers as equal team members with specific responsibilities. 7. Assign and schedule disaster workers to jobs. 8. Evaluate disaster worker satisfaction of specific operation/assignment. 9. Ensure disaster workers keep their Volunteer Connection profile and availability up-to-date. 10. Reach out to available disaster workers to confirm availability. 11. Set and manage volunteer expectations on requirements and operational conditions. 12. Ensure staff wellness and mental health support are provided to disaster workers on operations. 13. Update Volunteer Connection for disaster related needs. Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Should this occur, salary compensation would be given in accordance with the law. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Qualifications: Education: Bachelor’s degree or equivalent combination of education and experience. Experience: Minimum of 5 years' experience with social services or service/program delivery. Experience in providing leadership to staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem solving. Management Experience: Minimum 1-3 years of supervisory experience preferred. Skills and Abilities: Proven track record of collaboration, facilitation, problem solving, leadership, and partnership management. Additionally, requires the ability for planning. Individual must be customer oriented, flexible, organized, and able to operate with an orientation toward solutions with a customer focus and team orientation. Demonstrates in depth knowledge of program or service. Participates in developing strategies to achieve organizational goals. Demonstrated analytical and decision making skills to develop creative processes for continuous program or service improvements. Demonstrated ability in creating presentations and developing training modules. Excellent oral and communication skills, including training and presentations. Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity Travel: May require travel Other Requirements: Upon employment, this position requires familiarity with Volunteer Connection; HR/Volunteer Management Training; Policy Guidance; performance management tools; worker satisfaction survey and system, and the following specific areas of knowledge: ARC programs and procedures Volunteer Management Cultural Competency Emergency Management Practices Community Government Partnerships Disaster technical expertise Job Type: This position can be filled by an employee or a volunteer. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: At the Red Cross, there is no such thing as a small disaster. In every single case it is our mission to help people affected by disaster meet their emergency needs that include shelter, food, clothing, and health and mental health services. As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life. Our disaster volunteers are the heart and soul of our mission to respond to emergencies and provide relief to victims of disasters. They serve in a number of capacities, including Disaster Action Team Member, Disaster Assessment, Caseworker, Mass Care Feeding, Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff, Disaster Health Services and Disaster Mental Health. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! The American Red Cross Kentucky Region is seeking a Disaster Workforce Engagement Manager to be based in our Louisville, Kentucky Chapter. This is a full time, salary exempt position and you must be willing to work on-call 24/7 as needed. You must have a valid driver's license and be willing to travel as needed. PREFERRED QUALIFICATIONS: Tech savvy & strong computer skills (can use MS Teams), relationship building and volunteer engagement experience highly desired! NOTE: Due to Covid19, this position is temporarily remote. Selected candidate for hire MUST be based in or near Louisville. Job Summary: Responsible for leading and managing a primarily volunteer team to support and provide Disaster Workforce engagement in an assigned geographic region. Serves as the lead functional expert in a Red Cross Region for supporting the disaster workforce. Tailoring national program offerings for the Region and communities within the Region, providing technical expertise, training, and leading regional implementation of Disaster Workforce priorities, this position supports regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle. Specific functions of this position include program implementation, remote team building of employees and volunteers, and soliciting feedback from end customers. Works to perform these functions according to the program direction provided by the Disaster Workforce Engagement function at headquarters. Team leadership, supervision, and personnel development is provided by the Regional Disaster Functions/ Support Director or the Regional Disaster and Program Officer; and may have a dotted line to the DPM or Executive Director (s) in the territory they cover. Operates as a part of the process called Engage Volunteers and Employees which is one of the (five pillar / three core) processes of the Disaster Management Cycle. Specific functions of this position include: Workforce, training, engagement and deployment and workforce development. Drivers for this work include: Scheduled volunteers and need for trained volunteers. Responsibilities: 1. Responsible for leading and managing a primarily volunteer team to support and provide Disaster Workforce engagement in an assigned geographic region. 2. Within scope of function, represents the entire disaster cycle of preparedness, response, and recovery. 3. Ensures that American Red Cross services are available to diverse communities. 4. Support program leaders and disaster program managers in the supervision of disaster volunteers to include - ensuring an orientation to the program is provided, placement of the volunteer into a disaster function, coordinating the development and training plan for the disaster volunteer, supporting recognition and retention practices for volunteers and ensuring deployment of volunteers in a large response. 5. Staffing Regional responses; ensure trained and skilled disaster volunteers are assigned; ensure performance is measured; ensure recognition is conducted and retention metrics are achieved in partnership with the Regional Volunteer Director. 6. Develops and supports volunteers who are the primary workforce. Engages volunteers as equal team members with specific responsibilities. 7. Assign and schedule disaster workers to jobs. 8. Evaluate disaster worker satisfaction of specific operation/assignment. 9. Ensure disaster workers keep their Volunteer Connection profile and availability up-to-date. 10. Reach out to available disaster workers to confirm availability. 11. Set and manage volunteer expectations on requirements and operational conditions. 12. Ensure staff wellness and mental health support are provided to disaster workers on operations. 13. Update Volunteer Connection for disaster related needs. Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Should this occur, salary compensation would be given in accordance with the law. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Qualifications: Education: Bachelor’s degree or equivalent combination of education and experience. Experience: Minimum of 5 years' experience with social services or service/program delivery. Experience in providing leadership to staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem solving. Management Experience: Minimum 1-3 years of supervisory experience preferred. Skills and Abilities: Proven track record of collaboration, facilitation, problem solving, leadership, and partnership management. Additionally, requires the ability for planning. Individual must be customer oriented, flexible, organized, and able to operate with an orientation toward solutions with a customer focus and team orientation. Demonstrates in depth knowledge of program or service. Participates in developing strategies to achieve organizational goals. Demonstrated analytical and decision making skills to develop creative processes for continuous program or service improvements. Demonstrated ability in creating presentations and developing training modules. Excellent oral and communication skills, including training and presentations. Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity Travel: May require travel Other Requirements: Upon employment, this position requires familiarity with Volunteer Connection; HR/Volunteer Management Training; Policy Guidance; performance management tools; worker satisfaction survey and system, and the following specific areas of knowledge: ARC programs and procedures Volunteer Management Cultural Competency Emergency Management Practices Community Government Partnerships Disaster technical expertise Job Type: This position can be filled by an employee or a volunteer. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Emergency and First-Aid Superheroes Wanted!! Calling all First-Aid and Emergency Responders (EMTs & Paramedics) in the Louisville, Kentucky area!! Want to change the world, one community at a time? Then look no further than the American Red Cross, one of the nation’s oldest, largest and most well-respected humanitarian organizations. Come put our life-saving mission into action in this part-time, flexible role. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! Job Summary: To provide immediate and temporary first aid services for victims of injury and sudden illness at events that are contracted between organizations and the American Red Cross. Due to the high degree of risk associated with the provision of this service, this position requires judgment and decision making abilities that help provide lifesaving response and balance the risks to the organization and employees/volunteers working in the program. This position ensures that FAST activities comply with all applicable State and local regulation and licenses and that necessary reports are submitted to regulatory authorities as needed. Who You Are: You’re a quick thinker who’s cool under pressure. Not only are you Red Cross certified in First Aid, CPR/AED (adult, children and infants) and Preventing Disease Transmission, you rely on good judgment and know the boundaries of your training. You've got at least 6 months experience as a First Aid or emergency responder. Dexterity and strength are a given—you have no problem being up and down and on the go, or lifting light to medium weight (up to 20 pounds). Following procedures, filling out paperwork, and strong collaboration with your team come with the territory. You’re courteous and care about others—which is why you got into this line of work in the first place. What You’ll Do: As part of our First Aid Services Team (FAST), you’ll be first on the scene to provide first aid services for victims of injury and sudden illness at various events in the Louisville, KY area. The position is a part-time, flexible, as-needed role, which means your hours will vary from week to week. Depending on the event or emergency situation, you could be working days, nights, weekends or on call. How You’ll Make a Difference: Our mission at the American Red Cross is to prevent and relieve human suffering in the face of emergencies. Your role will play a direct part in carrying out this life-saving work—and you’ll take satisfaction every day in knowing what a difference you made in your community. Responsibilities: 1. Provide emergency care only within the level of your American Red Cross training. 2. Respond quickly and efficiently to any emergency. 3. Follow directions given by the FAST Station Leader and Paid Staff. 4. Work in conjunction with Emergency Medical Services personnel. 5. Provide outstanding customer service. 6. Properly complete FAST records and reports, including the Patient Treatment Form. 7. Follow FAST guidelines as established by American Red Cross National Headquarters. 8. Be able to provide FAST communications support by way of 800 MHz radio. 9. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 10. Carries out any additional assignments required to fulfill the Mission of the American Red Cross. -------------------- Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. -------------------- Work Conditions: Work is performed indoors and outdoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Potential exposure to Hepatitis B and blood borne pathogens via bodily fluids, blood, mucus, saliva. Must be open to working outdoor events where weather conditions will vary and may also be exposed to long periods of extreme noise levels inside arenas where concerts or other high volume events may occur. Will be required to work evenings and weekends to provide program direction and ensure adequate coverage for contracted events and that first aid station and personnel operate within state regulations and run smoothly and efficiently. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. QUALIFICATIONS: Education: High school diploma or combination of education and experience, which would provide an equivalent background. -------------------- Experience: Minimum of 6 months – 1 year as a FAST Team member or similar emergency response experience. Must hold current American Red Cross CPR/First Aid certification. Ability to coordinate staff and volunteer activities. Ability to manage multiple priorities with strong skills in planning and problem-solving. -------------------- Skills and Abilities: Hold a current certification in American Red Cross First Aid (3-year recertification). Hold a current certification in American Red Cross Adult CPR/AED with Child and Infant CPR (annual recertification). Hold a current certification in Preventing Disease Transmission (annual recertification). Ability to remain calm under pressure and respond quickly. Flexible and able to communicate clearly. Must provide own reliable transportation. Maintains confidentiality. Works with integrity and ethically. -------------------- Travel: May involve travel to work sites. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Emergency and First-Aid Superheroes Wanted!! Calling all First-Aid and Emergency Responders (EMTs & Paramedics) in the Louisville, Kentucky area!! Want to change the world, one community at a time? Then look no further than the American Red Cross, one of the nation’s oldest, largest and most well-respected humanitarian organizations. Come put our life-saving mission into action in this part-time, flexible role. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! Job Summary: To provide immediate and temporary first aid services for victims of injury and sudden illness at events that are contracted between organizations and the American Red Cross. Due to the high degree of risk associated with the provision of this service, this position requires judgment and decision making abilities that help provide lifesaving response and balance the risks to the organization and employees/volunteers working in the program. This position ensures that FAST activities comply with all applicable State and local regulation and licenses and that necessary reports are submitted to regulatory authorities as needed. Who You Are: You’re a quick thinker who’s cool under pressure. Not only are you Red Cross certified in First Aid, CPR/AED (adult, children and infants) and Preventing Disease Transmission, you rely on good judgment and know the boundaries of your training. You've got at least 6 months experience as a First Aid or emergency responder. Dexterity and strength are a given—you have no problem being up and down and on the go, or lifting light to medium weight (up to 20 pounds). Following procedures, filling out paperwork, and strong collaboration with your team come with the territory. You’re courteous and care about others—which is why you got into this line of work in the first place. What You’ll Do: As part of our First Aid Services Team (FAST), you’ll be first on the scene to provide first aid services for victims of injury and sudden illness at various events in the Louisville, KY area. The position is a part-time, flexible, as-needed role, which means your hours will vary from week to week. Depending on the event or emergency situation, you could be working days, nights, weekends or on call. How You’ll Make a Difference: Our mission at the American Red Cross is to prevent and relieve human suffering in the face of emergencies. Your role will play a direct part in carrying out this life-saving work—and you’ll take satisfaction every day in knowing what a difference you made in your community. Responsibilities: 1. Provide emergency care only within the level of your American Red Cross training. 2. Respond quickly and efficiently to any emergency. 3. Follow directions given by the FAST Station Leader and Paid Staff. 4. Work in conjunction with Emergency Medical Services personnel. 5. Provide outstanding customer service. 6. Properly complete FAST records and reports, including the Patient Treatment Form. 7. Follow FAST guidelines as established by American Red Cross National Headquarters. 8. Be able to provide FAST communications support by way of 800 MHz radio. 9. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 10. Carries out any additional assignments required to fulfill the Mission of the American Red Cross. -------------------- Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. -------------------- Work Conditions: Work is performed indoors and outdoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Potential exposure to Hepatitis B and blood borne pathogens via bodily fluids, blood, mucus, saliva. Must be open to working outdoor events where weather conditions will vary and may also be exposed to long periods of extreme noise levels inside arenas where concerts or other high volume events may occur. Will be required to work evenings and weekends to provide program direction and ensure adequate coverage for contracted events and that first aid station and personnel operate within state regulations and run smoothly and efficiently. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. QUALIFICATIONS: Education: High school diploma or combination of education and experience, which would provide an equivalent background. -------------------- Experience: Minimum of 6 months – 1 year as a FAST Team member or similar emergency response experience. Must hold current American Red Cross CPR/First Aid certification. Ability to coordinate staff and volunteer activities. Ability to manage multiple priorities with strong skills in planning and problem-solving. -------------------- Skills and Abilities: Hold a current certification in American Red Cross First Aid (3-year recertification). Hold a current certification in American Red Cross Adult CPR/AED with Child and Infant CPR (annual recertification). Hold a current certification in Preventing Disease Transmission (annual recertification). Ability to remain calm under pressure and respond quickly. Flexible and able to communicate clearly. Must provide own reliable transportation. Maintains confidentiality. Works with integrity and ethically. -------------------- Travel: May involve travel to work sites. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Mobile Phlebotomy Summary Full Time, $13.25/hour & excellent benefits, stipends, shift/weekend differentials. $1,000 Sign-On Bonus ($500 after 3 months, $500 after 9 months of tenure) Variable Schedule – 2 Consecutive Days Off ** New Hire Training Class starts Monday, May 17th!** - applicants who submit an application must be ready to start on 5/1/21 if selected and commit to a 7 week training schedule. No time off requests are permitted during training and training is mandatory. SCHEDULING: Red Cross collects blood during the week, on weekends and holidays. Red Cross provides work schedules 3+ weeks in advance, although changes may be necessary. Candidates must confirm availability for flexibility in scheduling. Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Phlebotomist for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Phlebotomist-Driver with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout the Louisville, KY and surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. Phlebotomist Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Phlebotomist describe the general nature and level of work and are not an exhaustive list. Phlebotomist Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Ability to load and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required Basic computer skills are required Physical requirements may include the ability to lift-up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs, setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required. SCHEDULING: Red Cross collects blood during the week, on weekends and holidays. Red Cross provides work schedules 3+ weeks in advance, although changes may be necessary. Candidates must confirm availability for flexibility in scheduling. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Mobile Phlebotomy Summary Full Time, $13.25/hour & excellent benefits, stipends, shift/weekend differentials. $1,000 Sign-On Bonus ($500 after 3 months, $500 after 9 months of tenure) Variable Schedule – 2 Consecutive Days Off ** New Hire Training Class starts Monday, May 17th!** - applicants who submit an application must be ready to start on 5/1/21 if selected and commit to a 7 week training schedule. No time off requests are permitted during training and training is mandatory. SCHEDULING: Red Cross collects blood during the week, on weekends and holidays. Red Cross provides work schedules 3+ weeks in advance, although changes may be necessary. Candidates must confirm availability for flexibility in scheduling. Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Phlebotomist for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Phlebotomist-Driver with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout the Louisville, KY and surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. Phlebotomist Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Phlebotomist describe the general nature and level of work and are not an exhaustive list. Phlebotomist Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Ability to load and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required Basic computer skills are required Physical requirements may include the ability to lift-up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs, setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required. SCHEDULING: Red Cross collects blood during the week, on weekends and holidays. Red Cross provides work schedules 3+ weeks in advance, although changes may be necessary. Candidates must confirm availability for flexibility in scheduling. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Mobile Phlebotomy Summary Full Time, $13.25/hour & excellent benefits, stipends, shift/weekend differentials. $1,000 Sign-On Bonus ($500 after 3 months, $500 after 9 months of tenure) Variable Schedule – 2 Consecutive Days Off ** New Hire Training Class starts Monday, May 3rd, 2021** - applicants who submit an application must be ready to start on 5/3/21 if selected and commit to a 7 week training schedule. No time off requests are permitted during training and training is mandatory. SCHEDULING: Red Cross collects blood during the week, on weekends and holidays. Red Cross provides work schedules 3+ weeks in advance, although changes may be necessary. Candidates must confirm availability for flexibility in scheduling. Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Phlebotomist for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Phlebotomist-Driver with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout the Louisville, KY and surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. Phlebotomist Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Phlebotomist describe the general nature and level of work and are not an exhaustive list. Phlebotomist Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Ability to load and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required Basic computer skills are required Physical requirements may include the ability to lift-up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs, setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required. SCHEDULING: Red Cross collects blood during the week, on weekends and holidays. Red Cross provides work schedules 3+ weeks in advance, although changes may be necessary. Candidates must confirm availability for flexibility in scheduling. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Mobile Phlebotomy Summary Full Time, $13.25/hour & excellent benefits, stipends, shift/weekend differentials. $1,000 Sign-On Bonus ($500 after 3 months, $500 after 9 months of tenure) Variable Schedule – 2 Consecutive Days Off ** New Hire Training Class starts Monday, May 3rd, 2021** - applicants who submit an application must be ready to start on 5/3/21 if selected and commit to a 7 week training schedule. No time off requests are permitted during training and training is mandatory. SCHEDULING: Red Cross collects blood during the week, on weekends and holidays. Red Cross provides work schedules 3+ weeks in advance, although changes may be necessary. Candidates must confirm availability for flexibility in scheduling. Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Phlebotomist for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Phlebotomist-Driver with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout the Louisville, KY and surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. Phlebotomist Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Phlebotomist describe the general nature and level of work and are not an exhaustive list. Phlebotomist Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Ability to load and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required Basic computer skills are required Physical requirements may include the ability to lift-up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs, setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required. SCHEDULING: Red Cross collects blood during the week, on weekends and holidays. Red Cross provides work schedules 3+ weeks in advance, although changes may be necessary. Candidates must confirm availability for flexibility in scheduling. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. The SAF Hero Care Center in Louisville, KY has an amazing career opportunity available for a Call Center Caseworker on the second shift. This position will be scheduled 40 hours per week, and the shift runs from 3:30 PM – 12 AM on a rotating day schedule (to include weekends and holidays). SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some of the responsibilities of the Call Center Caseworker position are: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer-centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 21, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. The SAF Hero Care Center in Louisville, KY has an amazing career opportunity available for a Call Center Caseworker on the second shift. This position will be scheduled 40 hours per week, and the shift runs from 3:30 PM – 12 AM on a rotating day schedule (to include weekends and holidays). SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some of the responsibilities of the Call Center Caseworker position are: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer-centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. The SAF Hero Care Center in Louisville, KY has an amazing career opportunity available for a Call Center Caseworker on the first shift. This position will be scheduled 40 hours per week, and the shift runs from 9 AM – 5:30PM, on a rotating day schedule (to include weekends and holidays). SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some of the responsibilities of the Call Center Caseworker position are: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer-centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Dec 29, 2020
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross’ Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, with one phone number 24 hours a day, 365 days a year, 7 days a week. The Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone. By collecting and verifying accurate information, we are able to assist in making decisions for emergency leave, and serve as an overall resource for veterans and their families. We also provide current military member with emergency financial assistance in situations in circumstances where they qualify. The SAF Hero Care Center in Louisville, KY has an amazing career opportunity available for a Call Center Caseworker on the first shift. This position will be scheduled 40 hours per week, and the shift runs from 9 AM – 5:30PM, on a rotating day schedule (to include weekends and holidays). SAF Caseworkers are part of the Emergency Call Center, which provides 24-hour emergency communications and casework services, including access to financial assistance, emergency notifications and other services offered to members of the U.S. military and their families. Responsibilities in this role include collecting client intake information, verification and delivery of emergency messages, communication and follow-up with family members, military staff and other involved parties. Client needs are often sensitive in nature and require you to be compassionate, have a spirit to help and able to remain calm under stressful situations. Some of the responsibilities of the Call Center Caseworker position are: 1. Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients. 2. Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service. 3. Understands and applies Red Cross and SAF policies consistently and correctly. 4. Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks. 5. Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding. 6. Understands and applies Red Cross and SAF policies consistently and correctly. Minimum qualifications: Education: Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred. Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree. Equivalent education and experience examples include a 2 year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. Experience: Prefer minimum one year of experience in addition to educational requirements listed previously. Skills and Abilities: Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities. Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer-centric relational database is also strongly preferred. Other: Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management. Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity. Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand. Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross. Visit the link below to learn more about the American Red Cross SAF Emergency Communication Center, and what you will do as a Call Center Caseworker. https://www.youtube.com/watch?v=Dz1paEDH_FE Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
