Bank of America

39 job(s) at Bank of America

Bank of America Brea, CA, USA
Jun 12, 2018
Full time
REGISTRATION REQUIRED We are seeking to fill Bilingual Collections & Recovery Specialist I & II roles for our Brea, CA Financial Center.  Qualified candidates must have customer service experience, demonstrated commitment to providing quality customer service.  Must also be Fluent (reading, writing, speaking) in English & Spanish.  For successful registration, please email Ashley Miller at amiller40@bankofamerica.com to confirm your attendance.   This event will run from 12:00 PM – 1:00 PM.  Attire is business-banking professional.  Please bring several copies of your resume.  Please note accommodations will be available to complete the Spanish Language Assessment while onsite. Come prepared to interview as hiring managers and key decision makers will be there. Location: Bank of America Contact Center 275 Valencia Ave Brea, CA 92823 Event Date: 06/27/2018 12:00 PM You may park in any unreserved spot available.  Please check in with security upon arrival with your photo ID.   Thank you for your interest in Bank of America!  Gracias por su interes en Bank of America!
Bank of America Brea, CA
May 30, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.  I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.  My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.  As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.  If client services sounds like your next challenge, please apply. And good luck!    Minimum skills: You… Are proactive and passionate   Work best as part of a team  Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment  Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent ( reading,writing,speaking ) in English & Spanish Desired skills: Over one year of experience in the banking/financial services industry Minimum qualifications: Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America Fort Worth, TX, USA
May 30, 2018
Full time
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.  I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.  My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.  As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.  If client services sounds like your next challenge, please apply. And good luck!    Required skills: You… Are proactive and passionate   Work best as part of a team  Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment  Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent ( reading,writing,speaking ) in English & Spanish Desired skills: Over one year of experience in the banking/financial services industry Minimum qualifications: Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America Las Vegas, NV, USA
May 30, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.  I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.  My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.  As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.  If client services sounds like your next challenge, please apply. And good luck!    Minimum skills: You… Are proactive and passionate   Work best as part of a team  Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment  Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent ( reading,writing,speaking ) in English & Spanish Desired skills: Over one year of experience in the banking/financial services industry Minimum qualifications: Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America Phoenix, AZ, USA
May 30, 2018
Full time
The Fraud Client Services Representative reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor Required skills: Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Customer service experience, demonstrated commitment to providing quality customer service. Proven history of dependability. Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer. Ability to work a flexible schedule to meet business needs. Experience working in a team environment. Ability to think critically and use good, sound judgment in decision making. Self-motivated and goal-oriented. Excellent verbal and written communication skills. Ability to effectively handle difficult client issues. Proficiency in dealing with customers issues in both a routine and complex environment. Ability to multi-task and proven track record of working independently. Ability to adapt quickly to changes in the environment. Are fluent (reading, writing, speaking) in English & Spanish. Desired skills: College degree or commensurate work experience preferred. 2-4 years of customer service experience. Inbound/Outbound call center experience. Banking/financial services experience. Knowledge of banking operations
Bank of America San Antonio, TX, USA
Apr 30, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.  I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.  My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.  As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.  If client services sounds like your next challenge, please apply. And good luck!    Minimum skills: You… Are proactive and passionate   Work best as part of a team  Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment  Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent ( reading,writing,speaking ) in English & Spanish Desired skills: Over one year of experience in the banking/financial services industry Minimum qualifications: Over one year of experience working in customer service Experience with handling difficult customer situations Multiple Shifts Available
Bank of America
Apr 30, 2018
Full time
Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls, chats or emails in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle routine account related transactions while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. Must successfully navigate the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1 year of contact center or equivalent customer service experience. Required skills: Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. 1+ years of experience working with customers. 1+ years of experience handling difficult situations with customers. Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Desired skills: Ability to work weekends, either rotating or set days as outlined in the job requisition. Ability to work evenings, either rotating or set days as outlined in the job requisition. 1-2 years of experience in the Banking/Financial industry. 1-3 years of experience working in a call center. 1-3 years of experience working in customer relations. 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures. Bilingual Spanish proficiency preferred Multiple Shifts Available
Bank of America Phoenix, AZ, USA
Apr 30, 2018
Full time
Hello.  I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it. I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If client services sounds like your next challenge, please apply. And good luck!   Required skills: You… Are proactive and passionate  Work best as part of a team Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent ( reading, writing, speaking ) in English & Spanish Desired skills: Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications: Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America Tampa, FL, USA
Apr 30, 2018
Full time
Will handle moderately complex or escalated issues while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products and have the ability to deepen or retain relationships. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1-2 year of contact center or equivalent customer service experience.  Required s kills : Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. At least an intermediate ability in computer skills. A minimum of 1 year of experience working with customers. At least 1 year of experience handling difficult situations with customers. Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. Bilingual level Spanish and English speaking. Desired s kills : Ability to work weekends, either rotating or set days as outlined in the job requisition. Ability to work evenings, either rotating or set days as outlined in the job requisition. A minimum of 1-2 years of experience in the Banking/Financial industry. A minimum of 1-3 years of experience working in a call center. A minimum of 1-3 years of experience working in customer relations. A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.
Bank of America Brea, CA, USA
Apr 30, 2018
Full time
Hi there, I’m Sebastian, a Senior Telephone Sales Associate here at Bank of America. Our clients are at the heart of everything we do. As a Senior Telephone Sales Associate, I represent the bank, but I also work to find the best products and services for the person on the other end of the line. As part of the Preferred Sales line of business, my main responsibility is to act as the primary inbound contact for our deposit or credit card clients. I listen, educate, answer detailed questions, and sell—all to help our clients achieve their financial goals. I’m responsible for sales, operations, quality, and client experience. It’s a lot of responsibility, but I’m up for the challenge. And I don’t do it alone: I work together with various business partners to deliver world-class service from a world-class team. The best part of my job is being in an exciting and high-energy environment. My team collaborates in the office and in the community. Together, we do a lot of volunteering and neighborhood clean-up, which is supported by the company. In fact, Bank of America has invested $1 billion to help build thriving communities and develop community-minded high school students. They support us too, with benefits like parental leave, tuition reimbursement, career development and more. As a Senior Telephone Sales Associate, I know I’m doing something important. I’m making an impact on our clients as well as my own career. If Sales with Bank of America sounds like your next challenge, please apply. And good luck!   Minimum skills You… Have sales experience, which can include cross-selling, upselling, and referrals for products and services Are an influencer, but you are also a listener Possess strong organization and communication skills Have an ability to multi-task and work best as part of a team Have a strong ability to engage and build rapport with customers  (begin a conversation, build rapport, and handle objections) Are comfortable with receiving ongoing performance feedback and coaching Are comfortable with learning new technologies and processes Have at least intermediate-level computer skills Are fluent (reading, writing, speaking) in English & Spanish Desired skills Experience working in a call center Experience in the banking/financial services industry Previous telephone sales experience Minimum qualifications One year of sales experience, which can include cross-selling, upselling, and referrals for products and services Multiple Shifts Available
Bank of America Las Vegas, NV, USA
Apr 11, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.  I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.  My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.  As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.  If client services sounds like your next challenge, please apply. And good luck!    Required skills You… Are proactive and passionate   Work best as part of a team  Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment  Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent (reading, writing, speaking) in English and Spanish Desired skills: Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications: Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America Las Vegas, NV, USA
Apr 10, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.  I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.  My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.  As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.  If client services sounds like your next challenge, please apply. And good luck!    Required skills You… Are proactive and passionate   Work best as part of a team  Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment  Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent (reading, writing, speaking) in English and Spanish Desired skills: Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications: Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America Phoenix, AZ, USA
Mar 20, 2018
Full time
Hi there, I’m Sebastian, a Senior Telephone Sales Associate here at Bank of America. Our clients are at the heart of everything we do. As a Senior Telephone Sales Associate, I represent the bank, but I also work to find the best products and services for the person on the other end of the line. As part of the Preferred Sales line of business, my main responsibility is to act as the primary inbound contact for our deposit or credit card clients. I listen, educate, answer detailed questions, and sell—all to help our clients achieve their financial goals. I’m responsible for sales, operations, quality, and client experience. It’s a lot of responsibility, but I’m up for the challenge. And I don’t do it alone: I work together with various business partners to deliver world-class service from a world-class team. The best part of my job is being in an exciting and high-energy environment. My team collaborates in the office and in the community. Together, we do a lot of volunteering and neighborhood clean-up, which is supported by the company. In fact, Bank of America has invested $1 billion to help build thriving communities and develop community-minded high school students. They support us too, with benefits like parental leave, tuition reimbursement, career development and more. As a Senior Telephone Sales Associate, I know I’m doing something important. I’m making an impact on our clients as well as my own career. If Sales with Bank of America sounds like your next challenge, please apply. And good luck!   Minimum skills You… Have sales experience, which can include cross-selling, upselling, and referrals for products and services Are an influencer, but you are also a listener Possess strong organization and communication skills Have an ability to multi-task and work best as part of a team Have a strong ability to engage and build rapport with customers  (begin a conversation, build rapport, and handle objections) Are comfortable with receiving ongoing performance feedback and coaching Are comfortable with learning new technologies and processes Have at least intermediate-level computer skills Are fluent (reading, writing, speaking) in English & Spanish Desired skills Experience working in a call center Experience in the banking/financial services industry Previous telephone sales experience Minimum qualifications One year of sales experience, which can include cross-selling, upselling, and referrals for products and services Multiple Shifts Available
Bank of America Fort Worth, TX, USA
Mar 07, 2018
Full time
Hi there, I’m Sebastian, a Senior Telephone Sales Associate here at Bank of America. Our clients are at the heart of everything we do. As a Senior Telephone Sales Associate, I represent the bank, but I also work to find the best products and services for the person on the other end of the line. As part of the Preferred Sales line of business, my main responsibility is to act as the primary inbound contact for our deposit or credit card clients. I listen, educate, answer detailed questions, and sell—all to help our clients achieve their financial goals. I’m responsible for sales, operations, quality, and client experience. It’s a lot of responsibility, but I’m up for the challenge. And I don’t do it alone: I work together with various business partners to deliver world-class service from a world-class team. The best part of my job is being in an exciting and high-energy environment. My team collaborates in the office and in the community. Together, we do a lot of volunteering and neighborhood clean-up, which is supported by the company. In fact, Bank of America has invested $1 billion to help build thriving communities and develop community-minded high school students. They support us too, with benefits like parental leave, tuition reimbursement, career development and more. As a Senior Telephone Sales Associate, I know I’m doing something important. I’m making an impact on our clients as well as my own career. If Sales with Bank of America sounds like your next challenge, please apply. And good luck!   Minimum skills You… Have sales experience, which can include cross-selling, upselling, and referrals for products and services Are an influencer, but you are also a listener Possess strong organization and communication skills Have an ability to multi-task and work best as part of a team Have a strong ability to engage and build rapport with customers  (begin a conversation, build rapport, and handle objections) Are comfortable with receiving ongoing performance feedback and coaching Are comfortable with learning new technologies and processes Have at least intermediate-level computer skills Desired skills Experience working in a call center Experience in the banking/financial services industry Previous telephone sales experience Minimum qualifications One year of sales experience, which can include cross-selling, upselling, and referrals for products and services Multiple Shifts Available
Bank of America Rio Rancho, NM, United States
Sep 19, 2017
Full time
Please apply on the Bank of America Careers Webpage:  http://careers.bankofamerica.com/job-detail/17058384/united-states/us/bilingual-spanish-and-english-video-client-services-specialist-i Video Client Services Specialists I  are responsible for processing customer transactions received via ATM with Teller Assist (ATA) accurately and efficiently in a fast-paced environment in accordance with established policies and procedures. Specialists create a connection with customers to provide outstanding, personalized service through building customer loyalty courtesy and friendliness, including addressing each customer by name. Must accurately and efficiently process transactions such as customer deposits and cashing checks. Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to manager as appropriate. Use computerized systems for customer authentication, information gathering/validation and processing business as usual, as well as exception transactions. Must have good communication skills in a face to face customer environment and be comfortable being on camera at all times. Specialist must act as Bank of America's face to the customer and consistently seek to delight our customers. May be required to identify customers' financial needs, goals and objectives and recommend Bank of America products or solutions. Contribute to a positive team environment in a contact center through 360-degree coaching. May be required to work weekends and/or evening hours and regular, reliable attendance is critical. ­ Required skills: ­ Ability to work within the operating hours and days for this position as outlined in the posted job requisition. ­ Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. ­ At least an intermediate ability in computer skills. ­ A minimum of 1 year of experience working with customers. ­ At least 1 year of experience handling difficult situations with customers. ­ Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications. ­ Comfortable receiving ongoing performance feedback and coaching. ­ Ability to engage with customers, begin a conversation, build rapport, and handle objections. ­ Comfortable receiving ongoing performance feedback and coaching. ­ Comfortable with ongoing change and learning new technology/processes. ­ Ability to analyze and resolve customer inquiries. ­ Ability to provide a positive customer experience through creative solutions. Are Fluent ( reading, writing, speaking ) in English and Spanish. ­ Desired s kills: ­ Ability to work weekends, either rotating or set days as outlined in the job requisition. ­ Ability to work evenings, either rotating or set days as outlined in the job requisition. ­ A minimum of 1-2 years of experience in the Banking/Financial industry. ­ A minimum of 1-3 years of experience working in a call center. ­ A minimum of 1-3 years of experience working in customer relations. A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures. Weekly Schedule : Multiple shifts available
Bank of America Las Vegas, NV, United States
Sep 19, 2017
Full time
Please apply on the Bank of America Careers Webpage:  http://careers.bankofamerica.com/job-detail/17058425/united-states/us/bilingual-spanish-and-english-senior-client-services-representative As a Bank of America Senior Client Services Representative , the employee will be responsible for providing a seamless delivery of problem resolution to our customers who encounter complex technical online issues with online banking, mobile banking and text banking for deposit and card products. The employee will be required to deliver and maintain a commitment to high service excellence utilizing relationship-building and problem-resolution skills, handle escalated and challenging calls, achieve monthly efficiency objectives, and maintain high call quality standards. The employees' time will be spent on the phone with our customers researching, troubleshooting and resolving service inquiries. In addition to taking direct calls from our customers, our employees also receive escalated calls from a variety of internal bank employees. The employee will be required to quickly read frequent updates and learning material, often while on the call, and must be able to implement immediately into calls with accuracy. Required skills: Must have knowledge with troubleshooting mobile devices and internet browsers Minimum one year customer service experience. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Strong critical-thinking, logic and problem-solving skills along with strong reading and comprehension skills. Effective communication skills in working with diverse customers. Detail-oriented and adaptable to change while receiving regular feedback. Comfortable in a fast-paced work environment while continuously learning on the job. Dependable, results-driven and achievement-focused. Technical aptitude with strong ability to multi-task. Are fluent (reading, writing, speaking) in English & Spanish. Desired skills: One year call center or financial center experience. Financial or banking acumen. Experience with escalated or complex situations. Weekly Schedule : Multiple shifts available
Bank of America Las Vegas, NV, United States
Sep 19, 2017
Full time
Please apply on the Bank of America Careers Webpage:  http://careers.bankofamerica.com/job-detail/17061496/united-states/us/client-services-representative-i-bilingual-english-and-spanish Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls, chats or emails in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle routine account related transactions while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. Must successfully navigate the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1 year of contact center or equivalent customer service experience. Required skills: Are fluent (reading, writing, speaking) in English & Spanish. Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. 1+ years of experience working with customers. 1+ years of experience handling difficult situations with customers. Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Desired skills: Ability to work weekends, either rotating or set days as outlined in the job requisition. Ability to work evenings, either rotating or set days as outlined in the job requisition. 1-2 years of experience in the Banking/Financial industry. 1-3 years of experience working in a call center. 1-3 years of experience working in customer relations. 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures. Shift : 2nd shift
Bank of America Tampa, FL, United States
Sep 19, 2017
Full time
As a Client Services Representative II employee you will provide customer solutions by providing seamless delivery of service and/or fulfillment requests by answering calls in a contact center environment. You must possess the ability to clearly communicate solutions to complex card inquiries for Small Business customers. You will be required to master multiple products and possess the ability to retain customer relationships. Employees will perform routine account related transactions which may involve referring customers to the appropriate line of business for products not supported by customer service contact centers. The employees may also be required to solve problems and investigate/resolve a wide variety of inquires and requests that include gathering additional information, setting expectations and working with other departments to fulfill the request. In addition, the employee may handle escalated inquiries by partnering with other teammates to resolve customer requests. Employees will also route, maintain and track outstanding servicing requests which will require thorough follow up. Employees are accountable for the successful resolution of all customer requests. The employee will receive ongoing performance coaching that must be incorporated into future customer interactions. The employee will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Required skills: Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. At least an intermediate ability in computer skills. A minimum of 1 year of experience working with customers. At least 1 year of experience handling difficult situations with customers. Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications. Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. Fluent (reading, writing, speaking) in both Spanish & English. Desired skills: Ability to work weekends, either rotating or set days as outlined in the job requisition. Ability to work evenings, either rotating or set days as outlined in the job requisition. A minimum of 1-2 years of experience in the Banking/Financial industry. A minimum of 1-3 years of experience working in a call center. A minimum of 1-3 years of experience working in customer relations. A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures. Weekly Schedule : Multiple shifts available
Bank of America Jacksonville, FL, United States
Sep 19, 2017
Full time
Video Client Services Specialists I are responsible for processing customer transactions received via ATM with Teller Assist (ATA) accurately and efficiently in a fast-paced environment in accordance with established policies and procedures. Specialists create a connection with customers to provide outstanding, personalized service through building customer loyalty courtesy and friendliness, including addressing each customer by name. Must accurately and efficiently process transactions such as customer deposits and cashing checks. Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to manager as appropriate. Use computerized systems for customer authentication, information gathering/validation and processing business as usual, as well as exception transactions. Must have good communication skills in a face to face customer environment and be comfortable being on camera at all times. Specialist must act as Bank of America's face to the customer and consistently seek to delight our customers. May be required to identify customers' financial needs, goals and objectives and recommend Bank of America products or solutions. Contribute to a positive team environment in a contact center through 360-degree coaching. May be required to work weekends and/or evening hours and regular, reliable attendance is critical. ­ Required skills: Are fluent (reading, writing, speaking) in English & Spanish ­Ability to work within the operating hours and days for this position as outlined in the posted job requisition. ­Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. ­At least an intermediate ability in computer skills. ­A minimum of 1 year of experience working with customers. ­At least 1 year of experience handling difficult situations with customers. ­Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications. ­Comfortable receiving ongoing performance feedback and coaching. ­Ability to engage with customers, begin a conversation, build rapport, and handle objections. ­Comfortable receiving ongoing performance feedback and coaching. ­Comfortable with ongoing change and learning new technology/processes. ­Ability to analyze and resolve customer inquiries. ­Ability to provide a positive customer experience through creative solutions. ­ Desired skills: ­Ability to work weekends, either rotating or set days as outlined in the job requisition. ­Ability to work evenings, either rotating or set days as outlined in the job requisition. ­A minimum of 1-2 years of experience in the Banking/Financial industry. ­A minimum of 1-3 years of experience working in a call center. ­A minimum of 1-3 years of experience working in customer relations. A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures. Weekly Schedule : 1st and 2nd shift available
Bank of America Newark, DE, United States
Sep 19, 2017
Full time
As a Client Services Representative II employee you will provide customer solutions by providing seamless delivery of service and/or fulfillment requests by answering calls in a contact center environment. You must possess the ability to clearly communicate solutions to complex card inquiries for Small Business customers. You will be required to master multiple products and possess the ability to retain customer relationships. Employees will perform routine account related transactions which may involve referring customers to the appropriate line of business for products not supported by customer service contact centers. The employees may also be required to solve problems and investigate/resolve a wide variety of inquires and requests that include gathering additional information, setting expectations and working with other departments to fulfill the request. In addition, the employee may handle escalated inquiries by partnering with other teammates to resolve customer requests. Employees will also route, maintain and track outstanding servicing requests which will require thorough follow up. Employees are accountable for the successful resolution of all customer requests. The employee will receive ongoing performance coaching that must be incorporated into future customer interactions. The employee will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Required skills: Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. At least an intermediate ability in computer skills. A minimum of 1 year of experience working with customers. At least 1 year of experience handling difficult situations with customers. Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications. Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. Are fluent (reading, writing, speaking) in English & Spanish. Desired skills: Ability to work weekends, either rotating or set days as outlined in the job requisition. Ability to work evenings, either rotating or set days as outlined in the job requisition. A minimum of 1-2 years of experience in the Banking/Financial industry. A minimum of 1-3 years of experience working in a call center. A minimum of 1-3 years of experience working in customer relations. A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures. Shift: 1st shift Weekly Schedule : Multiple shifts available