Bank of America

57 job(s) at Bank of America

Bank of America
Sep 19, 2018
Full time
We are seeking to fill both English and Bilingual Spanish Inbound Call Center Sales Agent roles for our Fort Worth, TX location.  As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority.  Qualified candidates would have a minimum of one year of sales experience with cross-selling, upselling or referring products. For the Bilingual role, candidates would be fluent ( writing, speaking & reading ) in English & Spanish For successful registration, please email Julie Dinnerville at Julie.Dinnerville@bankofamerica.com to confirm your attendance.   Date:  October 16, 2018 Time:  2:00 PM Please Note: It is required that you send an email for registration to ensure we have your name is listed on the Visitors Log the day of the event. Attire is business-banking professional. Please bring several copies of your resume. Come prepared to interview as hiring managers and key decision makers will be there. You may park in any unreserved spot available. Please check in with security upon arrival with your photo ID. Thank you for your interest in Bank of America! Gracias por su interes en Bank of America!
Bank of America
Sep 19, 2018
Full time
Hello.  I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it. I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If client services sounds like your next challenge, please apply. And good luck!   Minimum skills You… Are proactive and passionate   Work best as part of a team Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent (reading, writing, speaking) in English and Spanish Desired skills Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America
Sep 05, 2018
Full time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales specialists listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales specialists are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales specialist, you can look forward to Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. Working in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center. Communicating with clients throughout the entire shift with structured breaks. Navigating multiple computer systems while interacting with the client. Listening to, understanding and providing needs-based sales solutions for our clients. Incentive opportunities for meeting and/or exceeding critical performance standards. Opportunity for advancement with structured career development paths. World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We’ll help you Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You’re a person who (required skills) Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. Is comfortable receiving ongoing performance feedback and coaching. Is comfortable with ongoing change and learning new technology/processes. Has a minimum of two years of sales experience with cross-selling, upselling or referring products. Has at least an intermediate level of proficiency with computers. Is self-motivated with excellent organizational skills. Has strong decision-making and problem-solving skills. You’ll be better prepared if you have (desired skills) Experience in the banking/financial industry. Experience working in a call center. Experience in telephone sales. We’re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world, Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Bank of America
Sep 05, 2018
Full time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales specialists listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales specialists are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales specialist, you can look forward to Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. Working in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center. Communicating with clients throughout the entire shift with structured breaks. Navigating multiple computer systems while interacting with the client. Listening to, understanding and providing needs-based sales solutions for our clients. Incentive opportunities for meeting and/or exceeding critical performance standards. Opportunity for advancement with structured career development paths. World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We’ll help you Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You’re a person who (required skills) Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. Is comfortable receiving ongoing performance feedback and coaching. Is comfortable with ongoing change and learning new technology/processes. Has a minimum of two years of sales experience with cross-selling, upselling or referring products. Has at least an intermediate level of proficiency with computers. Is self-motivated with excellent organizational skills. Has strong decision-making and problem-solving skills. You’ll be better prepared if you have (desired skills) Experience in the banking/financial industry. Experience working in a call center. Experience in telephone sales. We’re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world, Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Bank of America
Sep 05, 2018
Full time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales specialists listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales specialists are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales specialist, you can look forward to Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. Working in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center. Communicating with clients throughout the entire shift with structured breaks. Navigating multiple computer systems while interacting with the client. Listening to, understanding and providing needs-based sales solutions for our clients. Incentive opportunities for meeting and/or exceeding critical performance standards. Opportunity for advancement with structured career development paths. World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We’ll help you Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You’re a person who (required skills) Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. Is comfortable receiving ongoing performance feedback and coaching. Is comfortable with ongoing change and learning new technology/processes. Has a minimum of two years of sales experience with cross-selling, upselling or referring products. Has at least an intermediate level of proficiency with computers. Is self-motivated with excellent organizational skills. Has strong decision-making and problem-solving skills. You’ll be better prepared if you have (desired skills) Experience in the banking/financial industry. Experience working in a call center. Experience in telephone sales. We’re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world, Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Bank of America
Sep 05, 2018
Full time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority.  As a preferred sales agent, you can look forward to Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. Communicating with clients throughout the entire shift with structured breaks. Navigating multiple computer systems while interacting with the client. Listening to, understanding and providing needs-based sales solutions for our clients. Incentive opportunities for meeting and/or exceeding critical performance standards. Opportunity for advancement with structured career development paths. World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We’ll help you Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You’re a person who (required skills) Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. Is comfortable receiving ongoing performance feedback and coaching. Is comfortable with ongoing change and learning new technology/processes. Has a minimum of one year of sales experience with cross-selling, upselling or referring products. Has at least an intermediate level of proficiency with computers. Is self-motivated with excellent organizational skills. Has strong decision-making and problem-solving skills. You’ll be better prepared if you have (desired skills) Experience in the banking/financial industry. Experience working in a call center. Experience in telephone sales. We’re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Bank of America
Aug 22, 2018
Full time
Hello.  I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it. I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If client services sounds like your next challenge, please apply. And good luck!   Minimum skills You… Are proactive and passionate   Work best as part of a team Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent in ( reading, speaking, writing ) Spanish Desired skills Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America
Aug 22, 2018
Full time
Hello.  I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it. I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If client services sounds like your next challenge, please apply. And good luck!   Minimum skills You… Are proactive and passionate   Work best as part of a team Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent (reading, writing, speaking) in English and Spanish Desired skills Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America
Aug 22, 2018
Full time
Hello.  I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it. I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If client services sounds like your next challenge, please apply. And good luck!   Minimum skills You… Are proactive and passionate   Work best as part of a team Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent (reading, writing, speaking) in English and Spanish Desired skills Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America
Aug 17, 2018
Full time
Hello.  I’m Roberta, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it by serving as their advocate. When a customer has an issue with an ATM, debit card or Automated Clearing House (ACH) transaction, I help them by investigating and finding a resolution to their needs. I work in an inbound call-center, so I have an opportunity to help a diverse range of clients, utilizing the various tools to initiative new claims, follow up on existing claims, make account adjustments when appropriate, appeal denied claims, and research and resolve other complex customer concerns. The best part of my job is being there for our customers and building their confidence in Bank of America’s offerings. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If advocating for customers sounds like your next challenge, please apply. And good luck!   Accountable for the successful resolution of all customer requests through seamless delivery of service, and/or fulfillment requests by answering calls, chats or emails in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle moderately complex or escalated issues while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products and have the ability to deepen or retain relationships. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1-2 year of contact center or equivalent customer service experience. Required skills: Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. 1+ years of experience working with customers. 1+ years of experience handling difficult situations with customers. Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and  resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Are fluent in ( speaking, reading & writing ) Spanish. Desired skills: Ability to work weekends, either rotating or set days as outlined in the job requisition. Ability to work evenings, either rotating or set days as outlined in the job requisition. 1-2 years of experience in the Banking/Financial industry. 1-3 years of experience working in a call center. 1-3 years of experience working in customer relations. 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures. Preferred experience in lending or credit card service Weekly Schedule : Multiple shifts available
Bank of America
Jul 25, 2018
Full time
Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls, chats or emails in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle routine account related transactions while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. Must successfully navigate the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1 year of contact center or equivalent customer service experience. Required skills: Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. 1+ years of experience working with customers. 1+ years of experience handling difficult situations with customers. Intermediate proficiency (1-3 years of experience) in written including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Desired skills: Ability to work weekends, either rotating or set days as outlined in the job requisition. Ability to work evenings, either rotating or set days as outlined in the job requisition. 1-2 years of experience in the Banking/Financial industry. 1-3 years of experience working in a call center. 1-3 years of experience working in customer relations. 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.
Bank of America
Jul 25, 2018
Full time
Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls, chats or emails in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle routine account related transactions while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. Must successfully navigate the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1 year of contact center or equivalent customer service experience. Required skills: Ability to work within the operating hours and days for this position as outlined in the posted job requisition. Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training. 1+ years of experience working with customers. 1+ years of experience handling difficult situations with customers. Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Desired skills: Ability to work weekends, either rotating or set days as outlined in the job requisition. Ability to work evenings, either rotating or set days as outlined in the job requisition. 1-2 years of experience in the Banking/Financial industry. 1-3 years of experience working in a call center. 1-3 years of experience working in customer relations. 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.
Bank of America
Jul 24, 2018
Full time
We are seeking to hire Client Service Reps I & Client Service Reps I (Bilingual, English & Spanish) for this location. This employee must provide exceptional customer service and solutions to internal and external clients, which could be made up of internal bank employees and clients. Must be fluent in both English and Spanish if applying for Bilingual position. For successful registration, please visit our career website at www.bankofamerica.com/careers and reference the requisition number in the search jobs field. Follow instructions to submit an application and complete the required online assessment which will be emailed to you. If you have not received the assessments within 24 hours of successful application, please send an email to Janelle Clowney-Mayberry #18036730-Client Service Rep I- English #18037666 Client Service Rep I Bilingual- English & Spanish Upon completion of the assessment, please email Janelle Clowney-Mayberry at Janelle.clowney-mayberry@bankofamerica.com including (Full Name + Contact Phone and Email + Requisition #) and your confirmed submission. *Note – There are limited interview slots available. Please respond with your firm arrival time of either 8am-9am-10am-11am-1pm-2pm-3pm-4pm. You must apply and successfully complete the assessment to attend. Location: Bank of America, 1825 E. Buckeye Rd, Phoenix, AZ 85034 Event Date: Thursday, August 2nd, 8am-4pm Thank you for your interest in Bank of America!
Bank of America
Jul 19, 2018
Full time
We are seeking to hire several Bilingual and English Client Services Representative II for this location.  This employee must have customer service experience, demonstrated commitment to providing quality customer service.  Must also be Fluent (reading, writing, speaking) in English & Spanish. REGISTRATION IS REQUIRED - For successful registration, please visit our career website at www.bankofamerica.com/careers and reference the requisition number (18038050 &18038053) in the search jobs field. Follow instructions to submit an application and complete the required online assessment which will be emailed to you. Upon completion of the assessment, please email Brandon Shelby at bshelby@bankofamerica.com including ( Full Name + Contact Phone and Email + Requisition # ) and your confirmed submission. *Note – There are limited interview slots available. Please respond with your firm arrival time of either 12PM, 12:30PM, or 1PM * Location: Bank of America, 275 S. Valencia Ave, Brea, CA 92823 Event Date: Thursday, August 9, 2018, 12:00 PM – 1:00 PM Position Start Date : Monday, September 10th   Attire is business-banking professional. Please bring several copies of your resume. Come prepared to interview as hiring managers and key decision makers will be there. Please check in with security upon arrival with your photo ID. Thank you for your interest in Bank of America!   Gracias por su interes en Bank of America!
Bank of America Phoenix, AZ, USA
Jun 22, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.  I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.  My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.  As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.  If client services sounds like your next challenge, please apply. And good luck!    Minimum skills: You… Are proactive and passionate   Work best as part of a team  Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment  Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent ( writing & reading ) in English & Spanish Desired skills: Over one year of experience in the banking/financial services industry Minimum qualifications: Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America San Antonio, TX
Jun 22, 2018
Full time
Hello.  I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it. I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy. My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career. If client services sounds like your next challenge, please apply. And good luck!   Minimum skills You… Are proactive and passionate   Work best as part of a team Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent (reading, writing, speaking) in English and Spanish (if a bilingual role and applicable) Desired skills Experience working in a call center or a financial/banking center Over one year of experience in the banking/financial services industry Minimum qualifications Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America Las Vegas, NV, USA
Jun 22, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.  I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.  My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.  As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.  If client services sounds like your next challenge, please apply. And good luck!    Minimum skills: You… Are proactive and passionate   Work best as part of a team  Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment  Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent ( reading,writing,speaking ) in English & Spanish Desired skills: Over one year of experience in the banking/financial services industry Minimum qualifications: Over one year of experience working in customer service Experience with handling difficult customer situations
Bank of America Rio Rancho, NM, USA
Jun 22, 2018
Full time
As a Bank of America Preferred Client Specialist you are responsible for handling incoming calls, text messages or emails in a contact center environment to provide a world class service experience to our most valuable Preferred Clients. Your support of this high value, high opportunity client will include assisting clients with broad product support and fulfillment of relevant relationship deepening opportunities; leveraging multiple internal bank resources and technology to provide simple to complex problem resolution; and serving as the client's advocate as you proactively take ownership of every single client interaction. A successful Preferred Client Specialist candidate has the ability to analyze complex scenarios, listen and assess and apply critical thinking to accurately identify client needs. Speed to competency is expected as the Specialist will quickly build a strong financial acumen while attending a minimum of 6 months of progressive training that includes classroom, on the job and shared learning. Your ability to personalize the experience, make a personal connection with the client and humanize the interaction is imperative as you are challenged with escalated client concerns or needs. Candidates will be required to meet and/or exceed minimum performance standards and are measured with incentive opportunities across multiple operational thresholds and behavioral competencies. Required skills: 3 years Customer service experience. Critical thinking and problem solving skills. Outstanding communications skills (both written and verbal) and interpersonal agility. Detail oriented and adaptable to change. Ability to work in a fast pace work environment managing more than one task at a time. Dependable, results driven and achievement focused. Open to providing and receiving coaching. Strong computer navigation and PC knowledge. S Self-motivated to achieve personal standards of excellence. Ability to work cohesively within a team oriented environment. Desired skills: Contact center experience. Banking or financial experience strongly desired. Bilingual level Spanish speaking preferred
Bank of America Brea, CA, USA
Jun 12, 2018
Full time
REGISTRATION REQUIRED We are seeking to fill Bilingual Collections & Recovery Specialist I & II roles for our Brea, CA Financial Center.  Qualified candidates must have customer service experience, demonstrated commitment to providing quality customer service.  Must also be Fluent (reading, writing, speaking) in English & Spanish.  For successful registration, please email Ashley Miller at amiller40@bankofamerica.com to confirm your attendance.   This event will run from 12:00 PM – 1:00 PM.  Attire is business-banking professional.  Please bring several copies of your resume.  Please note accommodations will be available to complete the Spanish Language Assessment while onsite. Come prepared to interview as hiring managers and key decision makers will be there. Location: Bank of America Contact Center 275 Valencia Ave Brea, CA 92823 Event Date: 06/27/2018 12:00 PM You may park in any unreserved spot available.  Please check in with security upon arrival with your photo ID.   Thank you for your interest in Bank of America!  Gracias por su interes en Bank of America!
Bank of America Brea, CA
May 30, 2018
Full time
Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative.  Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative. Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.  I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.  My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.  As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.  If client services sounds like your next challenge, please apply. And good luck!    Minimum skills: You… Are proactive and passionate   Work best as part of a team  Take pride in your work Have at least intermediate-level computer skills Have a strong ability to engage and build rapport with customers Are comfortable with frequent change and working in a fast-paced environment  Are comfortable with learning new technologies and processes Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections) Are comfortable receiving ongoing performance feedback and coaching Are comfortable with ongoing change and learning new technology/processes Are confident with proper training in your ability to analyze and resolve customer inquiries Are confident with proper training in your ability to provide a positive customer experience through creative solutions Are fluent ( reading,writing,speaking ) in English & Spanish Desired skills: Over one year of experience in the banking/financial services industry Minimum qualifications: Over one year of experience working in customer service Experience with handling difficult customer situations