2 job(s) at Celtic healthcare
Under immediate supervision, responds to phone calls received to the Call Center; responds with information, assistance, or transfers the call to appropriate person or department; records information regarding calls, into a database; assists with marketing projects or department related activities. CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES May include any and/or all of the following: Responds to caller general information requests and/or inquiries; refers caller to most qualified area. Tracks calls appropriately; gathers necessary demographic or other pertinent information and enters into database. Maintains physician and clinical service information, as well as information regarding studies and special programs. Facilitates physician consultation requests; assists with patient referrals; transfers callers to clinical departments, as needed. Schedules patient appointments; pre-registers patients; obtains patient demographic and insurance information and updates IDX; cancels/reschedules appointments associated with calls received from TeleVox system. Pre-screens patients for clinical studies; serves as backup to registration; provides assistance with scheduling and interface reports and edits. Assists marketing department with event registration, coordination, and reporting; performs other duties as assigned. KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS Knowledge of modern office equipment and procedures Strong verbal and written communication skills Interpersonal/human relations skills Organizational/planning skills Supervisory skills Attentiveness to detail Ability to type and operate word processing programs Ability to prioritize duties, delegate responsibilities, and evaluate the work of others Ability to maintain confidentiality and professionalism Ability to work efficiently and cooperatively MINIMUM QUALIFICATIONS Education and experience equivalent to: High school diploma; supplemented with two (2) years of customer service or related field.
Long Beach, CA, United States
Growing healthcare company seeking administrative professional to join our growing organization. This individual will be heavily involved in the development of daily/weekly/monthly reports for internal and external vendors. Analysis of data will also be required. Extreme proficiency with Excel is required. Candidates will be asked to demonstrate Excels skills and knowledge during interview. Responsibilities and Duties: Work closely with leadership team and clients to run daily, weekly, monthly, quarterly reports Once reports processed, reformat reports for ease of comprehension Analyze reports to ensure completeness and accuracy Assist with client setup Perform other job-related duties as assigned Qualifications: High School Diploma or equivalent Extreme knowledge of Excels (Candidates will be tested during interview) Ability to work within time constraints Extreme attention to detail High level of organization At least one year of prior experience required Salary: $45.00 to $75.00 /hour Required education: High school or equivalent Required experience: Excels: 1 year