CO-OP Financial Services is having an onsite job fair, please see the dates and times listed below:
CO-OP Member Center 4950 Amon Carter Blvd Fort Worth, TX 76155
1. September 3, 2015 10:00 am - 1:00 pm
2. September 4, 2015 10:00 am - 1:00 pm
*Please bring two copies of your resume to the job fair.
CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 30 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 30 million cardholders, 30,000 surcharge-free ATMs, and more than 5,000 shared branches (with 2,000 self-service locations). Handling three billion-plus annual transactions, CO-OP is the nation's largest credit union service organizationoffering resources that enable deeper member engagement to help credit unions prosper.
CO-OP Member Center, a CO-OP Financial Services company, provides a flexible 24/7 call center solution for credit union member services and loan services, including by-phone, Internet and indirect lending.
As a leader in our industry, we strive to maintain our high quality levels and superior customer service by hiring qualified individuals who share our philosophy and exhibit the same attitude with coworkers and members alike.
CO-OP Member Center is currently recruiting bilingual Spanish-speaking Full-Time Inbound Call Center Agents to join our team. This position is based in Fort Worth, Texas.
If you or someone you know can perform the duties and responsibilities required of the Call Center Agent and have the skills and experience required, please submit your resume to be considered for the opportunity please apply online @ http://www.co-opfs.org/career-opportunities/
CO-OP Member Center is currently recruiting bilingual Spanish-speaking Full-Time Inbound Call Center Agents to join our team. This position is based in Fort Worth, Texas.
Although not an inclusive list, a Call Center Agent is responsible for performing the following essential duties and responsibilities: • Takes incoming telephone calls from customers and/or Delivers scripted or non-scripted message to customers via telephone during designated hours • Responds appropriately to customer objections and questions • Delivers accurate description of product and/or service to customers; Provides accurate information and instruction to customers in accordance with campaign guidelines • Navigates computer systems to properly conduct the objective of the campaign and locate customer data or other electronic information • Records each call by accurately documenting status and comments in the appropriate database or platform • Routes callers to appropriate department when required; Resolves problems within bounds of authority or requests assistance from other team members or Team Lead as necessary • Maintains a high level of service with customers and meets performance targets • Develops and maintains productive working relationship with team members • Promotes and maintains a positive, professional image of CO-OP Member Center To perform this job successfully, an individual must have the following skills and abilities: • Excellent communication (verbal, written, and reading comprehension) skills • Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Office: Word, Excel, Outlook) • Basic use of standard office equipment (i.e., telephone, computer) • Strong interpersonal and customer service skills • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills • Application of good judgment and decision making • Ability to work efficiently and effectively both independently and as part of a team • Ability to prioritize work to meet deadlines CO-OP Financial Services offer competitive pay along with a quarterly performance incentive program for this position. Benefits include medical, dental, and vision insurance as well as a Paid-Time-Off (PTO).
We are looking for someone with 1 year of previous customer service, administrative and/or sales experience. High school diploma or equivalent required. Some post high school education desirable