IT Specialist

  • FairPoint Communications
  • Falmouth, ME, United States
  • Jul 14, 2017
Full time Entry Level

Job Description

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Job Summary:

The Information Technology Specialist is responsible for the configuration and implementation of server hardware and infrastructure, data storage any related products required to support VOIP technologies and other applications. The responsibilities include monitoring and troubleshooting of hardware, software and networking problems of the customer’s Information Technologies infrastructure.

Performs job duties consistent within safety, legal, and regulatory requirements; company standards, culture and business practices. Acts with the highest level of business and personal ethical standards in all aspects of job performance.

Essential Duties & Responsibilities:

  • Support for Microsoft and VMware Virtualization systems
  • Remote monitoring of servers and workstations
  • Management of peripheral network devices
  • Virus detection and removal
  • Proactive planning to reduce downtime
  • Disaster recovery planning
  • Microsoft Office support for non-technical end users
  • First response internet-down troubleshooting
  • Deployment of new and updated applications
  • SharePoint and Office365 design, administration, and end-user support

Additional Duties:

Contributes to departmental activities and programs by accomplishing related tasks as needed.

Knowledge, Skills & Abilities:

  • Ability to learn additional skills pertaining to telephony products
  • Ability to obtain Microsoft and VMware technical certifications
  • Strong, applied technical knowledge of Microsoft operating systems
  • Expertise supporting Microsoft and VMware Virtualization
  • Working technical knowledge and ability to troubleshoot current Cisco, Adtran or HP network hardware
  • Proven experience and success with design of Information Technology infrastructure.
  • Proven analytical and problem-solving abilities
  • Strong communication skills.

Required Education & Experience:

  • Entry level experience with configuration and implementation of Information Technology environment
  • Bachelor's Degree in Information Technology or related field
  • Entry level experience with configuration and implementation of Information Technology environment
  • Microsoft and VMware Certification or equivalent (strongly preferred)

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, and the work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FairPoint Communications reserves the right to change or revise duties and responsibilities as the need arises. This document is not a written or implied contract of employment.

FairPoint Communications is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


$19-22/hour DOE