Hi, I’m Jamilla, a Customer Service Specialist here at Bank of America.
Our customers are at the heart of everything we do. As a Customer Service Specialist, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Customer Service Specialist, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If Customer Service sounds like your next challenge, please apply. And good luck!
Please apply on the Bank of America Careers Webpage: http://careers.bankofamerica.com/job-detail/17048230/united-states/us/customer-service-specialist-i-bilingual-english-and-spanish