As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 07, 2023
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Youth Program Manager will coordinate the Flexible Housing Pool for homeless youth, ages 18-24 who are frequent users of health services, homeless shelters and legal/justice systems. This position will serve as the Center’s liaison to sub-contracted youth partner agencies providing permanent supportive housing and intensive case management. This position will offer direction to intensive case managers and supervisors about the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The position also will be responsible for monitoring the housing stability, income maintenance, and health outcomes of program participants. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management & Operations
Collaborate and coordinate with other FHP Managers to ensure a smooth transition from outreach to housing placements for youths enrolled into the program
Assign newly enrolled youths to subcontracted partner agency case managers
Convene and facilitate bi-monthly Systems Integration Team (SIT) meetings where subcontracted partner case management agencies, Hospital Partners, and other integral agencies/organizations will communicate and work collaboratively in meeting tenants’ goals and desired housing and health outcomes
Review and make decisions on tenant move requests
Monitor partner agencies’ Client Assistance Funds utilization
Serve as primary point of contact to project partners to support tenant needs and troubleshoot challenges
Support the partner agencies to ensure youth participants are matched to appropriate housing and service options
Upon hire, onboard new partner agency staff regarding program overview and operations, and the Case Worthy client-level database
Ensure partner agency staff are trained on and deliver services from the program philosophies of Housing First, Harm Reduction; Client-Centered, and Trauma Informed Care
Coordinate and collaborate with the city of Chicago’s Service Coordination and Navigation (SCaN) violence prevention program to ensure coordinated services for FHP youths
Based on emerging tenant needs, research, identify, and introduce appropriate resources on behalf of and for the partner agencies case managers
Coordinate the integration of the Individualize Placement & Support (IPS) employment program, and other workforce development programs, into the FHP by facilitating referrals and monitoring program outcomes.
Implement and Oversee Program Enhancements
Stay abreast of best practices and trends from Chicago’s youth homelessness & housing system
Lead the implementation of the Youth Learning Collaborative (YLC) recommendations with support from the FHP Senior Youth Program Manager and FHP Director
Lead and/or coordinate recruitment, involvement, and development of FHP youths in the FHP Lived Experience Advisory Committee and/or agency Youth Action Boards
Develop partnerships and connections with community organizations to expand services for FHP youth, including but not limited to employment programming, behavioral health supports, legal services, parenting resources, childcare resources, etc.
Identify and implement appropriate assessment tools and programming for FHP youth heads-of-households with minor children
Support partner agencies to connect to affordable housing and alternative subsidy resources to assist youths with “moving on” or “graduate” from the program
Identify training needs for partner agencies related to youth-specific needs and develop an annual training plan
Onboard new partner agencies during the expansion of the youth program
Quality Assurance and Reporting
Ensure youth cohort outcomes (housing stability; increase income; improve health outcomes) are met
Provide guidance and direction to partner agency case managers and supervisors about the implementation of the Flexible Housing Pool policies and procedures; promote cohesion of services across the program and ensure compliance with program policies, procedures and requirements; including data entry standards
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Support Senior Program Manager with collecting data needed for disbursement reports
Ensure timely data entry in the Homeless Management Information System (HMIS)
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Conduct annual site visits with FHP youth partner agencies
Prepare for and participate in site visits from the city of Chicago’s Department of Family & Support Services
Support Senior Program Manager in communication with hospital and Managed Care Organization care coordinators about project progress and participant outcomes
Other
Attend required conference/s, trainings (i.e., HMIS, system wide trainings, etc) and webinars
Attend and participate in regularly scheduled agency meetings (i.e. All Staff, Housing Department, FHP Team; Program Oversight, etc.)
Participate in monthly Partner Agency Supervisor Oversight meetings
Participate in applicable system-level external committees, as necessary.
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor’s Degree in Social Services or related field of study and 2 years’ experience or 5 years’ experience in Housing, Homelessness, Youth/Young Adult programming and/or Healthcare; or lived experience of homelessness.
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, Youth/Young Adult programming, and/or Healthcare; or lived experience of homelessness.
Preferred Qualifications
Master’s Degree in Social Services, Public Health, Psychology or related field
3 or more years’ experience in Housing, Homelessness, and/or Healthcare with a focus on Youth/Young Adults
3-5 Years’ Supervisory experience and/or Program Management experience
2-4 years experience/involvement with community partnerships
Demonstrated proficiency in data collection & monitoring
Lived experience of homelessness
Bi-lingual
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of youth homelessness and supportive housing practices
Exceptional organizational and time management skills
Strong attention to detail
Ability to build and maintain community relationships
Good written and verbal communication skills; Meeting facilitation skills
Solid conflict resolution skills
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Occasional travel within the city of Chicago and Cook County suburbs.
Dec 09, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Youth Program Manager will coordinate the Flexible Housing Pool for homeless youth, ages 18-24 who are frequent users of health services, homeless shelters and legal/justice systems. This position will serve as the Center’s liaison to sub-contracted youth partner agencies providing permanent supportive housing and intensive case management. This position will offer direction to intensive case managers and supervisors about the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The position also will be responsible for monitoring the housing stability, income maintenance, and health outcomes of program participants. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management & Operations
Collaborate and coordinate with other FHP Managers to ensure a smooth transition from outreach to housing placements for youths enrolled into the program
Assign newly enrolled youths to subcontracted partner agency case managers
Convene and facilitate bi-monthly Systems Integration Team (SIT) meetings where subcontracted partner case management agencies, Hospital Partners, and other integral agencies/organizations will communicate and work collaboratively in meeting tenants’ goals and desired housing and health outcomes
Review and make decisions on tenant move requests
Monitor partner agencies’ Client Assistance Funds utilization
Serve as primary point of contact to project partners to support tenant needs and troubleshoot challenges
Support the partner agencies to ensure youth participants are matched to appropriate housing and service options
Upon hire, onboard new partner agency staff regarding program overview and operations, and the Case Worthy client-level database
Ensure partner agency staff are trained on and deliver services from the program philosophies of Housing First, Harm Reduction; Client-Centered, and Trauma Informed Care
Coordinate and collaborate with the city of Chicago’s Service Coordination and Navigation (SCaN) violence prevention program to ensure coordinated services for FHP youths
Based on emerging tenant needs, research, identify, and introduce appropriate resources on behalf of and for the partner agencies case managers
Coordinate the integration of the Individualize Placement & Support (IPS) employment program, and other workforce development programs, into the FHP by facilitating referrals and monitoring program outcomes.
Implement and Oversee Program Enhancements
Stay abreast of best practices and trends from Chicago’s youth homelessness & housing system
Lead the implementation of the Youth Learning Collaborative (YLC) recommendations with support from the FHP Senior Youth Program Manager and FHP Director
Lead and/or coordinate recruitment, involvement, and development of FHP youths in the FHP Lived Experience Advisory Committee and/or agency Youth Action Boards
Develop partnerships and connections with community organizations to expand services for FHP youth, including but not limited to employment programming, behavioral health supports, legal services, parenting resources, childcare resources, etc.
Identify and implement appropriate assessment tools and programming for FHP youth heads-of-households with minor children
Support partner agencies to connect to affordable housing and alternative subsidy resources to assist youths with “moving on” or “graduate” from the program
Identify training needs for partner agencies related to youth-specific needs and develop an annual training plan
Onboard new partner agencies during the expansion of the youth program
Quality Assurance and Reporting
Ensure youth cohort outcomes (housing stability; increase income; improve health outcomes) are met
Provide guidance and direction to partner agency case managers and supervisors about the implementation of the Flexible Housing Pool policies and procedures; promote cohesion of services across the program and ensure compliance with program policies, procedures and requirements; including data entry standards
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Support Senior Program Manager with collecting data needed for disbursement reports
Ensure timely data entry in the Homeless Management Information System (HMIS)
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Conduct annual site visits with FHP youth partner agencies
Prepare for and participate in site visits from the city of Chicago’s Department of Family & Support Services
Support Senior Program Manager in communication with hospital and Managed Care Organization care coordinators about project progress and participant outcomes
Other
Attend required conference/s, trainings (i.e., HMIS, system wide trainings, etc) and webinars
Attend and participate in regularly scheduled agency meetings (i.e. All Staff, Housing Department, FHP Team; Program Oversight, etc.)
Participate in monthly Partner Agency Supervisor Oversight meetings
Participate in applicable system-level external committees, as necessary.
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor’s Degree in Social Services or related field of study and 2 years’ experience or 5 years’ experience in Housing, Homelessness, Youth/Young Adult programming and/or Healthcare; or lived experience of homelessness.
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, Youth/Young Adult programming, and/or Healthcare; or lived experience of homelessness.
Preferred Qualifications
Master’s Degree in Social Services, Public Health, Psychology or related field
3 or more years’ experience in Housing, Homelessness, and/or Healthcare with a focus on Youth/Young Adults
3-5 Years’ Supervisory experience and/or Program Management experience
2-4 years experience/involvement with community partnerships
Demonstrated proficiency in data collection & monitoring
Lived experience of homelessness
Bi-lingual
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of youth homelessness and supportive housing practices
Exceptional organizational and time management skills
Strong attention to detail
Ability to build and maintain community relationships
Good written and verbal communication skills; Meeting facilitation skills
Solid conflict resolution skills
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Occasional travel within the city of Chicago and Cook County suburbs.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Youth Program Manager will coordinate the Flexible Housing Pool for homeless youth, ages 18-24 who are frequent users of health services, homeless shelters and legal/justice systems. This position will serve as the Center’s liaison to sub-contracted youth partner agencies providing permanent supportive housing and intensive case management. This position will offer direction to intensive case managers and supervisors about the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The position also will be responsible for monitoring the housing stability, income maintenance, and health outcomes of program participants. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management & Operations
Collaborate and coordinate with other FHP Managers to ensure a smooth transition from outreach to housing placements for youths enrolled into the program
Assign newly enrolled youths to subcontracted partner agency case managers
Convene and facilitate bi-monthly Systems Integration Team (SIT) meetings where subcontracted partner case management agencies, Hospital Partners, and other integral agencies/organizations will communicate and work collaboratively in meeting tenants’ goals and desired housing and health outcomes
Review and make decisions on tenant move requests
Monitor partner agencies’ Client Assistance Funds utilization
Serve as primary point of contact to project partners to support tenant needs and troubleshoot challenges
Support the partner agencies to ensure youth participants are matched to appropriate housing and service options
Upon hire, onboard new partner agency staff regarding program overview and operations, and the Case Worthy client-level database
Ensure partner agency staff are trained on and deliver services from the program philosophies of Housing First, Harm Reduction; Client-Centered, and Trauma Informed Care
Coordinate and collaborate with the city of Chicago’s Service Coordination and Navigation (SCaN) violence prevention program to ensure coordinated services for FHP youths
Based on emerging tenant needs, research, identify, and introduce appropriate resources on behalf of and for the partner agencies case managers
Coordinate the integration of the Individualize Placement & Support (IPS) employment program, and other workforce development programs, into the FHP by facilitating referrals and monitoring program outcomes.
Implement and Oversee Program Enhancements
Stay abreast of best practices and trends from Chicago’s youth homelessness & housing system
Lead the implementation of the Youth Learning Collaborative (YLC) recommendations with support from the FHP Senior Youth Program Manager and FHP Director
Lead and/or coordinate recruitment, involvement, and development of FHP youths in the FHP Lived Experience Advisory Committee and/or agency Youth Action Boards
Develop partnerships and connections with community organizations to expand services for FHP youth, including but not limited to employment programming, behavioral health supports, legal services, parenting resources, childcare resources, etc.
Identify and implement appropriate assessment tools and programming for FHP youth heads-of-households with minor children
Support partner agencies to connect to affordable housing and alternative subsidy resources to assist youths with “moving on” or “graduate” from the program
Identify training needs for partner agencies related to youth-specific needs and develop an annual training plan
Onboard new partner agencies during the expansion of the youth program
Quality Assurance and Reporting
Ensure youth cohort outcomes (housing stability; increase income; improve health outcomes) are met
Provide guidance and direction to partner agency case managers and supervisors about the implementation of the Flexible Housing Pool policies and procedures; promote cohesion of services across the program and ensure compliance with program policies, procedures and requirements; including data entry standards
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Support Senior Program Manager with collecting data needed for disbursement reports
Ensure timely data entry in the Homeless Management Information System (HMIS)
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Conduct annual site visits with FHP youth partner agencies
Prepare for and participate in site visits from the city of Chicago’s Department of Family & Support Services
Support Senior Program Manager in communication with hospital and Managed Care Organization care coordinators about project progress and participant outcomes
Other
Attend required conference/s, trainings (i.e., HMIS, system wide trainings, etc) and webinars
Attend and participate in regularly scheduled agency meetings (i.e. All Staff, Housing Department, FHP Team; Program Oversight, etc.)
Participate in monthly Partner Agency Supervisor Oversight meetings
Participate in applicable system-level external committees, as necessary.
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor’s Degree in Social Services or related field of study and 2 years’ experience or 5 years’ experience in Housing, Homelessness, Youth/Young Adult programming and/or Healthcare; or lived experience of homelessness.
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, Youth/Young Adult programming, and/or Healthcare; or lived experience of homelessness.
Preferred Qualifications
Master’s Degree in Social Services, Public Health, Psychology or related field
3 or more years’ experience in Housing, Homelessness, and/or Healthcare with a focus on Youth/Young Adults
3-5 Years’ Supervisory experience and/or Program Management experience
2-4 years experience/involvement with community partnerships
Demonstrated proficiency in data collection & monitoring
Lived experience of homelessness
Bi-lingual
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of youth homelessness and supportive housing practices
Exceptional organizational and time management skills
Strong attention to detail
Ability to build and maintain community relationships
Good written and verbal communication skills; Meeting facilitation skills
Solid conflict resolution skills
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Occasional travel within the city of Chicago and Cook County suburbs.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Youth Program Manager will coordinate the Flexible Housing Pool for homeless youth, ages 18-24 who are frequent users of health services, homeless shelters and legal/justice systems. This position will serve as the Center’s liaison to sub-contracted youth partner agencies providing permanent supportive housing and intensive case management. This position will offer direction to intensive case managers and supervisors about the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The position also will be responsible for monitoring the housing stability, income maintenance, and health outcomes of program participants. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management & Operations
Collaborate and coordinate with other FHP Managers to ensure a smooth transition from outreach to housing placements for youths enrolled into the program
Assign newly enrolled youths to subcontracted partner agency case managers
Convene and facilitate bi-monthly Systems Integration Team (SIT) meetings where subcontracted partner case management agencies, Hospital Partners, and other integral agencies/organizations will communicate and work collaboratively in meeting tenants’ goals and desired housing and health outcomes
Review and make decisions on tenant move requests
Monitor partner agencies’ Client Assistance Funds utilization
Serve as primary point of contact to project partners to support tenant needs and troubleshoot challenges
Support the partner agencies to ensure youth participants are matched to appropriate housing and service options
Upon hire, onboard new partner agency staff regarding program overview and operations, and the Case Worthy client-level database
Ensure partner agency staff are trained on and deliver services from the program philosophies of Housing First, Harm Reduction; Client-Centered, and Trauma Informed Care
Coordinate and collaborate with the city of Chicago’s Service Coordination and Navigation (SCaN) violence prevention program to ensure coordinated services for FHP youths
Based on emerging tenant needs, research, identify, and introduce appropriate resources on behalf of and for the partner agencies case managers
Coordinate the integration of the Individualize Placement & Support (IPS) employment program, and other workforce development programs, into the FHP by facilitating referrals and monitoring program outcomes.
Implement and Oversee Program Enhancements
Stay abreast of best practices and trends from Chicago’s youth homelessness & housing system
Lead the implementation of the Youth Learning Collaborative (YLC) recommendations with support from the FHP Senior Youth Program Manager and FHP Director
Lead and/or coordinate recruitment, involvement, and development of FHP youths in the FHP Lived Experience Advisory Committee and/or agency Youth Action Boards
Develop partnerships and connections with community organizations to expand services for FHP youth, including but not limited to employment programming, behavioral health supports, legal services, parenting resources, childcare resources, etc.
Identify and implement appropriate assessment tools and programming for FHP youth heads-of-households with minor children
Support partner agencies to connect to affordable housing and alternative subsidy resources to assist youths with “moving on” or “graduate” from the program
Identify training needs for partner agencies related to youth-specific needs and develop an annual training plan
Onboard new partner agencies during the expansion of the youth program
Quality Assurance and Reporting
Ensure youth cohort outcomes (housing stability; increase income; improve health outcomes) are met
Provide guidance and direction to partner agency case managers and supervisors about the implementation of the Flexible Housing Pool policies and procedures; promote cohesion of services across the program and ensure compliance with program policies, procedures and requirements; including data entry standards
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Support Senior Program Manager with collecting data needed for disbursement reports
Ensure timely data entry in the Homeless Management Information System (HMIS)
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Conduct annual site visits with FHP youth partner agencies
Prepare for and participate in site visits from the city of Chicago’s Department of Family & Support Services
Support Senior Program Manager in communication with hospital and Managed Care Organization care coordinators about project progress and participant outcomes
Other
Attend required conference/s, trainings (i.e., HMIS, system wide trainings, etc) and webinars
Attend and participate in regularly scheduled agency meetings (i.e. All Staff, Housing Department, FHP Team; Program Oversight, etc.)
Participate in monthly Partner Agency Supervisor Oversight meetings
Participate in applicable system-level external committees, as necessary.
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor’s Degree in Social Services or related field of study and 2 years’ experience or 5 years’ experience in Housing, Homelessness, Youth/Young Adult programming and/or Healthcare; or lived experience of homelessness.
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, Youth/Young Adult programming, and/or Healthcare; or lived experience of homelessness.
Preferred Qualifications
Master’s Degree in Social Services, Public Health, Psychology or related field
3 or more years’ experience in Housing, Homelessness, and/or Healthcare with a focus on Youth/Young Adults
3-5 Years’ Supervisory experience and/or Program Management experience
2-4 years experience/involvement with community partnerships
Demonstrated proficiency in data collection & monitoring
Lived experience of homelessness
Bi-lingual
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of youth homelessness and supportive housing practices
Exceptional organizational and time management skills
Strong attention to detail
Ability to build and maintain community relationships
Good written and verbal communication skills; Meeting facilitation skills
Solid conflict resolution skills
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Occasional travel within the city of Chicago and Cook County suburbs.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Sep 22, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Jun 28, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
The Auditing & Compliance Manager - Data Privacy will be responsible for overseeing the Data Privacy activities within our Tax and Accounting Division, representing the division on Data Privacy matters and coordinating with the Data Privacy Leaders. Primary focus will be on ensuring global and local Data Privacy polices are developed and implemented, applied consistently and tested across the division. Also, he/she will be responsible for providing necessary support to business units in performing SOC audits, customer audits and customer due diligence on Data Privacy matters.
The Auditing & Compliance Manager - Data Privacy will be responsible for ensuring demonstrable compliance with GDPR and other applicable data privacy laws, creating policies to protect the Division against data privacy risks, implementing new data privacy laws and ensuring consistency with global regulations as well as across our TAA division. The Auditing & Compliance Manager - Data Privacy will manage (dotted line) Data Privacy Coordinators in each business unit and will oversee the Data Privacy communities (still to be created in some of the local business units).
Responsibilities:
Serve as first point of contact for the Division and Corporate Privacy Office for data privacy matters within the Division
Advise and support Wolters Kluwer Tax and Accounting Division on data privacy programs, processes, and data privacy laws, regulations and requirements (including GDPR and CCPA) to all Division stakeholders
Monitor US and international data privacy developments, trends and legislation, and identify related best practices and impact for Wolters Kluwer and TAA specifically
Manage and coordinate the implementation of (new) privacy initiatives (e.g. new legislation) and the continuous improvement cycle of existing privacy programs and processes
Create, develop and enhance data privacy compliance tools, such as data privacy impact assessments and contract templates for third party agreements
Responsible for accuracy and completeness of processing within Wolters Kluwer’s PrivacyEYE tool
Monitor and report on the division’s compliance and programs
Work with sales organization as needed to support customer-oriented privacy needs and inquiries
Support and coordinate privacy related matters in connection with M&A and divestment activities with the responsible business lead
Support the execution of audits, internal, and external, including potentially client oriented
Coordinate and prepare the Divisional Privacy Office meeting structure
Provide advice to Information Security and IT teams on data privacy matters and support them as they evaluate privacy implications of, and implement effective privacy solutions for their business activities involving the collection and use of personal data
Advise on data incident response issues, including breach notifications and remediation plans
Contribute to ongoing programs and continuous improvement with a focus on establishing best practices and evolution of the Privacy Office organization
Key contact for Global Data Privacy Leader
Qualifications:
Education:
Bachelor/Master degree (J.D. a plus)
Strong affinity for working with IT systems and processes, ability to partner with IT Leaders in system / app design to manage DP related processes
Consulting / IT background is preferred
Fluency in English as a business language required
Experience:
At least 3 years of experience in managing data privacy matters in a global organization
Working in a medium to large company overseeing business control/risk management activities
Experience supporting a software business, especially cloud based, strongly preferred
Familiarity with GDPR and experience in implementation and maintenance of GDPR standards strongly preferred
A CIPP (Certified Information Privacy Professional) or equivalent certification preferred
Experience with advising on / implementing data privacy, including GDPR and related best practices
Cross-country / cross-geography project management experience is preferred
Experience in building and leveraging an international network and working effectively cross functionally
Ability to travel up to 20%
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com , follow us on Twitter , Facebook , and LinkedIn .
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
Nov 16, 2020
Full time
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
The Auditing & Compliance Manager - Data Privacy will be responsible for overseeing the Data Privacy activities within our Tax and Accounting Division, representing the division on Data Privacy matters and coordinating with the Data Privacy Leaders. Primary focus will be on ensuring global and local Data Privacy polices are developed and implemented, applied consistently and tested across the division. Also, he/she will be responsible for providing necessary support to business units in performing SOC audits, customer audits and customer due diligence on Data Privacy matters.
The Auditing & Compliance Manager - Data Privacy will be responsible for ensuring demonstrable compliance with GDPR and other applicable data privacy laws, creating policies to protect the Division against data privacy risks, implementing new data privacy laws and ensuring consistency with global regulations as well as across our TAA division. The Auditing & Compliance Manager - Data Privacy will manage (dotted line) Data Privacy Coordinators in each business unit and will oversee the Data Privacy communities (still to be created in some of the local business units).
Responsibilities:
Serve as first point of contact for the Division and Corporate Privacy Office for data privacy matters within the Division
Advise and support Wolters Kluwer Tax and Accounting Division on data privacy programs, processes, and data privacy laws, regulations and requirements (including GDPR and CCPA) to all Division stakeholders
Monitor US and international data privacy developments, trends and legislation, and identify related best practices and impact for Wolters Kluwer and TAA specifically
Manage and coordinate the implementation of (new) privacy initiatives (e.g. new legislation) and the continuous improvement cycle of existing privacy programs and processes
Create, develop and enhance data privacy compliance tools, such as data privacy impact assessments and contract templates for third party agreements
Responsible for accuracy and completeness of processing within Wolters Kluwer’s PrivacyEYE tool
Monitor and report on the division’s compliance and programs
Work with sales organization as needed to support customer-oriented privacy needs and inquiries
Support and coordinate privacy related matters in connection with M&A and divestment activities with the responsible business lead
Support the execution of audits, internal, and external, including potentially client oriented
Coordinate and prepare the Divisional Privacy Office meeting structure
Provide advice to Information Security and IT teams on data privacy matters and support them as they evaluate privacy implications of, and implement effective privacy solutions for their business activities involving the collection and use of personal data
Advise on data incident response issues, including breach notifications and remediation plans
Contribute to ongoing programs and continuous improvement with a focus on establishing best practices and evolution of the Privacy Office organization
Key contact for Global Data Privacy Leader
Qualifications:
Education:
Bachelor/Master degree (J.D. a plus)
Strong affinity for working with IT systems and processes, ability to partner with IT Leaders in system / app design to manage DP related processes
Consulting / IT background is preferred
Fluency in English as a business language required
Experience:
At least 3 years of experience in managing data privacy matters in a global organization
Working in a medium to large company overseeing business control/risk management activities
Experience supporting a software business, especially cloud based, strongly preferred
Familiarity with GDPR and experience in implementation and maintenance of GDPR standards strongly preferred
A CIPP (Certified Information Privacy Professional) or equivalent certification preferred
Experience with advising on / implementing data privacy, including GDPR and related best practices
Cross-country / cross-geography project management experience is preferred
Experience in building and leveraging an international network and working effectively cross functionally
Ability to travel up to 20%
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com , follow us on Twitter , Facebook , and LinkedIn .
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.