Bilingual Registration Representative

  • Christ Community Health Services
  • Sep 13, 2017
Full time Public Health

Job Description

Job Title

Bilingual Registration Representative


Medical - Registration

Reports To

Site Manager

FLSA Status


Position Summary

The Registration Representative position is responsible for a variety of administrative tasks essential for the efficient care of patients at CCHS, including handling incoming calls, scheduling appointments, registering patients, and financial counseling. The primary responsibility will be a high volume of inbound calls and appointment scheduling. The Registration Representative will attend to patients in a timely and professional manner, document their work in CCHS's practice management system, and assist other members of their care team as needed for the efficient care of patients.

Key Responsibilities

Appointment Scheduling

  1. Answer inbound phone calls and function as a switchboard operator as necessary.
  2. Make appointments for patients, cancelling and rescheduling appointments as necessary according to prescribed scheduling rules.

Patient Registration

  1. Complete registration process for patient appointments, including demographic and insurance verification (primary and secondary), patient management system data entry and revision, payment collection, and other clerical work as necessary.
  2. Assist patients with contacting insurance companies when questions arise concerning services covered and payment of services.
  3. Process missed appointments, error reports, insurance pre-verification reports, and other registration-related reports as necessary.

Enrollment Counseling

  1. In the absence of an Enrollment Counselor, provide face-to-face financial counseling for patients, notably uninsured/under-insured patients, and explain eligibility and application requirements to patients for various state, federal and local programs, and CCHS sliding scale fees.
  2. Collect pertinent documentation required for eligibility determinations, and assist or refer patients as necessary to complete forms or applications related to their insurance coverage.

Other universal working standards and documentation

  1. Greet and interact with all patients, staff and visitors in a pleasant and professional manner.
  2. Monitor and update worklists and queues to ensure that no patients are subjected to unnecessary delays.
  3. Thoroughly, accurately, and promptly document all work completed in the practice management system.
  4. Be knowledgeable of and in compliance with applicable standards, laws and regulations by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments. Maintain patient confidentiality according to HIPAA and the CCHS Confidentiality Agreement.
  5. Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries.
  6. Attend to shared responsibilities in each work area, including answering phones, cleaning, stocking, and organizing common work areas, and assisting with orientation and training of other employees as needed.
  7. Work a reasonable schedule, which may include an assignment at any location and during any of the hours that CCHS provides services.
  8. Interpret for limited English proficiency patient/clients in the absence of an interpreter, if bilingual.
  9. Perform other tasks required in support of the assigned care team, but which are not detailed within this job description.



  • Good interpersonal skills, including an ability to work well with the variety of ages, cultures, and temperaments represented among CCHS staff and patients, treating others with kindness and professionalism.
  • Some computer skills required (Windows based, including experience with Microsoft Office) and telephone operator experience preferred.
  • Typing speed of 45 wpm.
  • Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness learn from others.
  • An ability to work independently, take initiative, set priorities in accordance with the needs and mission of the clinic, multi-task, and problem solve in a fast-paced work environment.
  • Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.
  • Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
  • Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of CCHS.
  • Bilingual ability as needed.


High School Diploma or its equivalent.


At least 2 years of experience in customer service, office work, or a clinical setting. Billing and/or patient financial services related experience and some knowledge of commercial insurance and Medicaid is preferred. Bilingual - Fluent Spanish

Licensure or Certifications


Mental Requirements

Level 3 – Requires a high level of concentration and high level of attention intermittently.

Sitting %

60 %

Sitting Comments


Standing %

20 %

Standing Comments


Walking %

20 %

Walking Comments


Lifting/pushing/pulling %

10 %

Objects lifted/pulled/pushed


Weight required


Machines and equipment used

 Machines, Equipment, ToolsApproximate % of TimeDegree of Hand:Eye Coordination Required1. Photocopier95%Normal2. Computer100%High3. Telephone85%Normal4. Printer100%Normal5. Credit Card machine15-20%Normal

Travel %

10 %


Administrative Support


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