Job Summary
Clark County Public Works Office of the County Engineer is seeking an Office Assistant III (Customer Service Representative) to support the office’s customer service program. Public Works is responsible for building and maintaining infrastructure that our community uses every day to include county roads and parks. This position provides complex customer service to internal and external customers, performing a variety of administrative support activities which contribute to efficient operations and require a thorough understanding of department and county programs and procedures. Public Works staff can be proud of the difference they make each day in the lives of our community. Not only is there the day-to-day work of building and maintaining roads and parks, but there’s also inclement weather events where the staff come together as a team to keep the roads open for the traveling public. During inclement weather, this position is required to work in the office even though other county offices may be closed. Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. This position works in the office 100% of the time. There is not an option for remote or hybrid work. This position works a 9/80 schedule. This schedule consists of working nine hours a day Monday through Thursday and eight hours every other Friday with every other Friday off. This is a represented position within Local 307.
Qualifications
Education and Experience:
Three to five years of responsible and advanced administrative support experience including the full range of office and support functions; telephone and reception, word processing, spreadsheet and other personal computer applications, filing systems, mail, supplies, budgeting, accounting and others. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
Specialized experience in the area of assignment is highly desirable. However, this expertise is not required at entry into the classification.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: Establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.
SELECTION PROCESS
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application .
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Examples of Duties
Duties may include but are not limited to the following: This position is a direct link between the public and Public Works and is vital to the emergency response of the department providing customer service to internal and external customers. Duties may include:
Responding to requests and inquiries, providing information, listening to questions, and explaining procedures according to department guidelines from the public, internal staff, other agencies, and emergency services personnel such as 911 operators and law enforcement or refer to the appropriate source when needed
Responding to email requests and inquiries
Monitor the road maintenance radio
Dispatch road and park maintenance crews, as needed
Creates and assigns work requests for maintenance staff using a maintenance management system
Orders, maintains, and distributes supplies. Conducts related price surveys when required.
Conference room scheduling
Opening and distributing incoming mail
Coordinates and organizes meetings, activities, and functions; schedule rooms, assures notification of participants, arranges for necessary equipment and supplies.
Coordinates and completes a set of complex processes to support the work of internal customers; develops or recommends new processes, systems and work procedures.
Enters requisitions for purchase orders into Workday
Processes purchase card transactions and pays invoices with a purchase card
Process invoices for suppliers
Other duties as assigned
Provides advanced administrative support
Develops and maintains databases for tracking departmental/program information; creates and produces reports from databases as required and necessary.
Organizes and maintains maintenance management records, retrieves information and records as needed.
Researches, interprets, prepares, and maintains a variety of information and documents requiring knowledge of specific program requirements and terminology; creates written correspondence to customers regarding findings.
Works with other departments, agencies or external contacts to research or coordinate work assignments.
Uses spreadsheets to track, analyze and report quantitative information.
Assists in specially assigned or periodic data searches to develop or recover information from standard or non-standard sources.
May work with the public, clients, other departmental personnel, or staff of other agencies to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Performs related duties as required.
Salary Grade
Local 307.6
Salary Range
$23.20 - $30.16- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Dec 29, 2023
Full time
Job Summary
Clark County Public Works Office of the County Engineer is seeking an Office Assistant III (Customer Service Representative) to support the office’s customer service program. Public Works is responsible for building and maintaining infrastructure that our community uses every day to include county roads and parks. This position provides complex customer service to internal and external customers, performing a variety of administrative support activities which contribute to efficient operations and require a thorough understanding of department and county programs and procedures. Public Works staff can be proud of the difference they make each day in the lives of our community. Not only is there the day-to-day work of building and maintaining roads and parks, but there’s also inclement weather events where the staff come together as a team to keep the roads open for the traveling public. During inclement weather, this position is required to work in the office even though other county offices may be closed. Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. This position works in the office 100% of the time. There is not an option for remote or hybrid work. This position works a 9/80 schedule. This schedule consists of working nine hours a day Monday through Thursday and eight hours every other Friday with every other Friday off. This is a represented position within Local 307.
Qualifications
Education and Experience:
Three to five years of responsible and advanced administrative support experience including the full range of office and support functions; telephone and reception, word processing, spreadsheet and other personal computer applications, filing systems, mail, supplies, budgeting, accounting and others. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
Specialized experience in the area of assignment is highly desirable. However, this expertise is not required at entry into the classification.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: Establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.
SELECTION PROCESS
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application .
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Examples of Duties
Duties may include but are not limited to the following: This position is a direct link between the public and Public Works and is vital to the emergency response of the department providing customer service to internal and external customers. Duties may include:
Responding to requests and inquiries, providing information, listening to questions, and explaining procedures according to department guidelines from the public, internal staff, other agencies, and emergency services personnel such as 911 operators and law enforcement or refer to the appropriate source when needed
Responding to email requests and inquiries
Monitor the road maintenance radio
Dispatch road and park maintenance crews, as needed
Creates and assigns work requests for maintenance staff using a maintenance management system
Orders, maintains, and distributes supplies. Conducts related price surveys when required.
Conference room scheduling
Opening and distributing incoming mail
Coordinates and organizes meetings, activities, and functions; schedule rooms, assures notification of participants, arranges for necessary equipment and supplies.
Coordinates and completes a set of complex processes to support the work of internal customers; develops or recommends new processes, systems and work procedures.
Enters requisitions for purchase orders into Workday
Processes purchase card transactions and pays invoices with a purchase card
Process invoices for suppliers
Other duties as assigned
Provides advanced administrative support
Develops and maintains databases for tracking departmental/program information; creates and produces reports from databases as required and necessary.
Organizes and maintains maintenance management records, retrieves information and records as needed.
Researches, interprets, prepares, and maintains a variety of information and documents requiring knowledge of specific program requirements and terminology; creates written correspondence to customers regarding findings.
Works with other departments, agencies or external contacts to research or coordinate work assignments.
Uses spreadsheets to track, analyze and report quantitative information.
Assists in specially assigned or periodic data searches to develop or recover information from standard or non-standard sources.
May work with the public, clients, other departmental personnel, or staff of other agencies to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Performs related duties as required.
Salary Grade
Local 307.6
Salary Range
$23.20 - $30.16- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Bilingual Behavioral Health Clinician Licensed Clinical Social Worker/ Licensed Clinical Professional Counselor Under the supervision of the Senior Director of Clinical and Educational Initiatives and the Lead Behavioral Health Clinician the Behavioral Health Clinician (BHC) is expected to assess client needs, counsel and refer clients, and develop client plans based on best practices. This position will be required to speak, read, and write in Spanish to assist in serving our Spanish speaking population. Essential Functions: Provide short-term and/or crisis reproductive health counseling on a referral basis for patients at PPIL centers. Prepare relevant case records, documents, reports and correspondence in a timely and organized manner. Consult, refer cases, and work actively with other agencies and community groups to aid clients in accessing resources. Use an affirmative approach to validate LGBTQIA clients by creating an inclusive space. Understand the needs and challenges of the LGBTQIA community to provide patient culturally sensitive and patient centered care. Promote PPIL’s family planning, abortion services, and gender affirming services to health systems and community partners serving PPIL’s population. Understand, commit to, and practice a customer-centered inter-disciplinary team approach to health care delivery. Adhere to the code of ethics for the relevant discipline (e.g. NASW, ACA, APA,WPATH) and demonstrates a commitment to PPIL core values of respect, knowledge, responsibility, health, compassion and access; practice these values in relations with internal and external customers. Through these activities demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers. Understand and utilize Planned Parenthood's principles, practice guidelines and informed consent model for gender affirming care to provide appropriate counseling and care to transgender, gender non-conforming, gender questioning or gender non-binary individuals. Consistent with an informed consent model for gender-affirming care, perform a comprehensive psycho-social intake for patients (and parents of adolescents) who are interested in gender affirming hormone therapy and provide support and services to patients receiving gender affirming hormone therapy, including counseling, case management, letters for gender affirming surgery, documentation for gender marker corrections on identity documents, letters for surgical, insurance documentation and referrals. Obtain prior approvals for medications, which may include, but are not limited to, gender affirming hormone therapy, birth control, and antiviral HIV prevention therapy when needed from an insurance payer or patient assistance programs. Assess for depression with the PHQ9 and perform SBIRT to assess substance use. Participate in quality assessment and quality improvement projects. Assist the lead clinician in review of annual behavioral health policies, mandated reporting, and policies around minors regarding counseling sessions and access. Participate in Peer chart audits. Other Responsibilities: 1. Provide short-term and crisis counseling for individuals, couples, and/or families regarding all relevant issues related to reproductive health services at the health center. 2. Provide ongoing direction and consultation for staff involved in patient education. 3. Keep records in accordance with documentation standards. 4. Manage confidentiality of clients; work with law enforcement agencies when required; activate the community mental health system when required. 5. Collect counseling program planning data as directed. 6. Participate as part of the Consumer Services team on various projects requiring counseling expertise, i.e. staff training manuals, patient satisfaction survey, and patient education materials. 7. Attend monthly staff meetings. 8. Engage in monthly supervision with lead clinician and behavioral health consultant to review and discuss case load and challenging cases. 9. Participates in relevant PPIL staff meetings. 10. Provide support to PPIL staff by providing resources, referrals, engaging in organized group discussions, individual brief check-ins and limited (1-2) counseling sessions as a bridge to care. 11. Other duties as assigned. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee frequently is required to use hands and fingers to handle, or feel and reach. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Supervisor: Lead Clinician reporting up to Senior Director of Clinical and Educational Initiatives Status: Full time. Non-exempt from the overtime provisions of the wage and salary regulations. Qualifications: Knowledge of: 1. Principles, objectives and techniques of social work practice; 2. Individual and group behavior, child and adolescent development, and family relationships; 3. Medical-psycho-socio-economic factors affecting individuals and families; 4. Community organization and resources; 5. Rules and regulations affecting the delivery of service in health care agencies, including -- but not limited to -- patient confidentiality, DCFS (child abuse/neglect), domestic violence and duty to warn. Ability to: 1. Establish and maintain a productive relationship with clients who may be in a state of crisis; 2. Communicate effectively both verbally and in writing; 3. Work cooperatively with co-workers, other agencies and the public; 4. Receive supervision; 5. Interpret complex laws and regulations to clients and the public; 6. Prepare and present written and oral presentations when required; 7. Manage a caseload in a timely and effective manner; 8. Utilize social work and counseling techniques as well as community resources; 9. Interview and counsel effectively. Education and Experience : Possession of a Master's degree in Social Work or Counseling from an accredited college or university prior to appointment. Licensed required as a Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) with preferred two or more years of experience. Personal & Professional Qualities : Commitment to the operating goals of Planned Parenthood, and an interest in providing counseling and information to people choosing those services. An ability to communicate with clients, paid and volunteer staff, and the public in a sensitive, professional manner regarding sexuality and sexual health care concerns. Well developed writing skills. Willingness to work a flexible schedule, including some evenings and weekends, and travel between sites as necessary. Bilingual ability to speak, read and write in Spanish is required. Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We know that BIPOC and women identifying candidates are less likely to apply to jobs unless they meet every requirement. Please do not be deterred if your past experience doesn’t align perfectly with every qualification in the job posting. We encourage you to apply anyway! You may be exactly who we are looking for!
Oct 17, 2023
Full time
Bilingual Behavioral Health Clinician Licensed Clinical Social Worker/ Licensed Clinical Professional Counselor Under the supervision of the Senior Director of Clinical and Educational Initiatives and the Lead Behavioral Health Clinician the Behavioral Health Clinician (BHC) is expected to assess client needs, counsel and refer clients, and develop client plans based on best practices. This position will be required to speak, read, and write in Spanish to assist in serving our Spanish speaking population. Essential Functions: Provide short-term and/or crisis reproductive health counseling on a referral basis for patients at PPIL centers. Prepare relevant case records, documents, reports and correspondence in a timely and organized manner. Consult, refer cases, and work actively with other agencies and community groups to aid clients in accessing resources. Use an affirmative approach to validate LGBTQIA clients by creating an inclusive space. Understand the needs and challenges of the LGBTQIA community to provide patient culturally sensitive and patient centered care. Promote PPIL’s family planning, abortion services, and gender affirming services to health systems and community partners serving PPIL’s population. Understand, commit to, and practice a customer-centered inter-disciplinary team approach to health care delivery. Adhere to the code of ethics for the relevant discipline (e.g. NASW, ACA, APA,WPATH) and demonstrates a commitment to PPIL core values of respect, knowledge, responsibility, health, compassion and access; practice these values in relations with internal and external customers. Through these activities demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers. Understand and utilize Planned Parenthood's principles, practice guidelines and informed consent model for gender affirming care to provide appropriate counseling and care to transgender, gender non-conforming, gender questioning or gender non-binary individuals. Consistent with an informed consent model for gender-affirming care, perform a comprehensive psycho-social intake for patients (and parents of adolescents) who are interested in gender affirming hormone therapy and provide support and services to patients receiving gender affirming hormone therapy, including counseling, case management, letters for gender affirming surgery, documentation for gender marker corrections on identity documents, letters for surgical, insurance documentation and referrals. Obtain prior approvals for medications, which may include, but are not limited to, gender affirming hormone therapy, birth control, and antiviral HIV prevention therapy when needed from an insurance payer or patient assistance programs. Assess for depression with the PHQ9 and perform SBIRT to assess substance use. Participate in quality assessment and quality improvement projects. Assist the lead clinician in review of annual behavioral health policies, mandated reporting, and policies around minors regarding counseling sessions and access. Participate in Peer chart audits. Other Responsibilities: 1. Provide short-term and crisis counseling for individuals, couples, and/or families regarding all relevant issues related to reproductive health services at the health center. 2. Provide ongoing direction and consultation for staff involved in patient education. 3. Keep records in accordance with documentation standards. 4. Manage confidentiality of clients; work with law enforcement agencies when required; activate the community mental health system when required. 5. Collect counseling program planning data as directed. 6. Participate as part of the Consumer Services team on various projects requiring counseling expertise, i.e. staff training manuals, patient satisfaction survey, and patient education materials. 7. Attend monthly staff meetings. 8. Engage in monthly supervision with lead clinician and behavioral health consultant to review and discuss case load and challenging cases. 9. Participates in relevant PPIL staff meetings. 10. Provide support to PPIL staff by providing resources, referrals, engaging in organized group discussions, individual brief check-ins and limited (1-2) counseling sessions as a bridge to care. 11. Other duties as assigned. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee frequently is required to use hands and fingers to handle, or feel and reach. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Supervisor: Lead Clinician reporting up to Senior Director of Clinical and Educational Initiatives Status: Full time. Non-exempt from the overtime provisions of the wage and salary regulations. Qualifications: Knowledge of: 1. Principles, objectives and techniques of social work practice; 2. Individual and group behavior, child and adolescent development, and family relationships; 3. Medical-psycho-socio-economic factors affecting individuals and families; 4. Community organization and resources; 5. Rules and regulations affecting the delivery of service in health care agencies, including -- but not limited to -- patient confidentiality, DCFS (child abuse/neglect), domestic violence and duty to warn. Ability to: 1. Establish and maintain a productive relationship with clients who may be in a state of crisis; 2. Communicate effectively both verbally and in writing; 3. Work cooperatively with co-workers, other agencies and the public; 4. Receive supervision; 5. Interpret complex laws and regulations to clients and the public; 6. Prepare and present written and oral presentations when required; 7. Manage a caseload in a timely and effective manner; 8. Utilize social work and counseling techniques as well as community resources; 9. Interview and counsel effectively. Education and Experience : Possession of a Master's degree in Social Work or Counseling from an accredited college or university prior to appointment. Licensed required as a Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) with preferred two or more years of experience. Personal & Professional Qualities : Commitment to the operating goals of Planned Parenthood, and an interest in providing counseling and information to people choosing those services. An ability to communicate with clients, paid and volunteer staff, and the public in a sensitive, professional manner regarding sexuality and sexual health care concerns. Well developed writing skills. Willingness to work a flexible schedule, including some evenings and weekends, and travel between sites as necessary. Bilingual ability to speak, read and write in Spanish is required. Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We know that BIPOC and women identifying candidates are less likely to apply to jobs unless they meet every requirement. Please do not be deterred if your past experience doesn’t align perfectly with every qualification in the job posting. We encourage you to apply anyway! You may be exactly who we are looking for!
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.92 – $28.45/hr. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist II assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, PrEP-AP as well as with the process of accessing Public Benefits.
Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group.
Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster.
Assist Enrollment & Eligibility Manager with training for new staff when requested.
Provides support for questions from Enrollment Specialists I and other clinic staff in the absence of the Enrollment & Eligibility Manager.
Responsible to provide access to Health Plan provider logins to staff so they can check patient's eligibility, coverage and check claim status.
Stay current with APLA Health programs.
Follow up to verify the status of enrollment applications and assist clients who are experiencing problems.
Complete a comprehensive benefits and qualified health insurance assessment for each client.
Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy.
Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to APLA Health & Wellness.
Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services.
Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC).
Attend relevant trainings relating to benefits programs such as My Health LA, and trainings required to meet contract requirements.
Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements.
Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A high school diploma and at least five years’ experience in benefits enrollment, or an AA degree and a minimum of two years’ experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.
Knowledge of:
Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, and Medicare, My Health LA and Ryan White. Must have knowledge of the healthcare field.
Ability to:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
An Equal Opportunity Employer: minority/ female/transgender/ disability/ veteran
Sep 01, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.92 – $28.45/hr. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist II assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, PrEP-AP as well as with the process of accessing Public Benefits.
Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group.
Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster.
Assist Enrollment & Eligibility Manager with training for new staff when requested.
Provides support for questions from Enrollment Specialists I and other clinic staff in the absence of the Enrollment & Eligibility Manager.
Responsible to provide access to Health Plan provider logins to staff so they can check patient's eligibility, coverage and check claim status.
Stay current with APLA Health programs.
Follow up to verify the status of enrollment applications and assist clients who are experiencing problems.
Complete a comprehensive benefits and qualified health insurance assessment for each client.
Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy.
Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to APLA Health & Wellness.
Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services.
Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC).
Attend relevant trainings relating to benefits programs such as My Health LA, and trainings required to meet contract requirements.
Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements.
Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A high school diploma and at least five years’ experience in benefits enrollment, or an AA degree and a minimum of two years’ experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.
Knowledge of:
Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, and Medicare, My Health LA and Ryan White. Must have knowledge of the healthcare field.
Ability to:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
An Equal Opportunity Employer: minority/ female/transgender/ disability/ veteran
Are you looking for a meaningful career that has a positive impact on the community? If you answered yes, come join the Sparks Police Department! We proudly display Where Community Comes First on the police vehicles, a motto developed by our front lines. While carrying out the vision to implement innovative strategies to prevent crime, promote excellence in leadership and serve the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. It’s more than a job – it’s a career that has so much to offer. Apply here to start the process.
Emergency Communications Dispatchers answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Sparks is seeking individuals who demonstrate the ability to calmly work with the citizens of Sparks and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services.
Not sure if you have what it takes? There are resources for you!
Prepare for the Civil Service Exam by understanding exactly what is on the test. A sample exam can be found and taken at the following website: http://criticall911.com/dispatcher-testing/applicants/
Are you ready to take the next step? If so, take a look at these Application Tips :
Fill out the online application completely. This means that you provide details and don’t leave any section blank.
The Qualifications section below is your cheat sheet to understand what the recruiter is looking for on your application. Use this to your advantage.
One step is eliminated for you! Do not attach resumes or cover letters. The City of Sparks is not collecting or reviewing these items with the application.
**NEW** Don't forget to enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you reminders and notices as you move along in the process.
This is a CONTINUOUS RECRUITMENT, meaning that applications are accepted year-round. You may submit one application in a 365 day period.
Civil Service Examination Candidates who meet minimum qualifications will receive an e-mail invitation to schedule their Civil Service Exam. The exam is offered online and is proctored by our HR team via ZOOM. Plan to spend up to three hours for the testing process. This exam only works on computers/laptops. iPads, other types of tablets, mobile phones and the internet browser Safari on Mac computers, are not compatible. If you do not have access to a computer/laptop, you can make an appointment with HR to take your test in person.
Emergency Communication Dispatcher testing dates are currently offered monthly. Candidates who apply by the last day of the current month and meet the minimum qualifications will be eligible to test the following month.
Candidates who pass the exam will be placed on an eligibility that will be good for up to one year. The department will call candidates from that list as vacancies arise. Those candidates that successfully complete the interview step will move onto the background step.
The background process constitutes a comprehensive investigation in which the department runs a State of Nevada and national fingerprint check as well as a Wants/Warrants check to confirm the candidate has no felony or gross misdemeanor arrests without disposition, no felony or gross misdemeanor convictions or to confirm that the applicant is not a fugitive from justice.
If you have any questions, please email hrstaff@cityofsparks.us or call Human Resources at (775) 353-2345. The City of Sparks is an Equal Opportunity Employer.
DESCRIPTION
Receive 911 system emergency and non-emergency calls. Dispatch assignments according to established police and fire procedures. Operate various communications center equipment simultaneously.
DISTINGUISHING CHARACTERISTICS
None.
QUALIFICATIONS
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Associates Degree or equivalent
or
High School Diploma or equivalent and two (2) years of general clerical experience involving computer operations, public contact and meeting deadlines.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Must possess within six (6) months of hire and maintain throughout employment, a valid EFD certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
QUALIFICATIONS FOR LATERAL
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Two full years of emergency communications dispatching (or equivalent) experience with a law enforcement agency within the last three years.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
EXAMPLES OF ESSENTIAL DUTIES
Receive and evaluate 911, police and fire emergency and business calls. Transfer calls to appropriate parties or create a call to dispatch police and fire units to emergency locations. Receive non-emergency information from callers, personnel, and outside agencies and disseminate to appropriate department or agency, or enter call for service.
Monitor, coordinate, and accurately maintain the status of incidents and personnel and the record of dispatched emergency service personnel and apparatus. Operate computer consoles and computerized phone system for call input, dispatching and continuous update of suspect information and officer and fire unit location.
Receive and disseminate information from other law enforcement, fire departments, and emergency service computer networks related to jurisdictional requests for police, fire, or medical assistance, or teletype notices of wanted persons, stolen property, warrants and all points bulletins and maintain confidentiality of information.
Place calls for additional units from other agencies for various mutual aid agreements including specialized fire resources, wreckers, coroners, and registered owners of vehicles involved in accidents based upon incident type, location and need. Handle in-house and radio paging, animal control and other after hours’ phone lines.
Maintain a variety of automated and manual logs, records, files and indexes pertaining to emergency and dispatching activities. Enter, translate, retrieve, update and disseminate information from interstate and intrastate teletype networks. Attend to multiple activities and sources of input simultaneously.
Locate warrants served on NCIC; enter/clear missing persons in NCIC; update new information on computer systems including missing persons, stolen articles, guns and other pertinent information; broadcast all-points bulletins.
Operate multi-channel radio system. Monitor other channels while maintaining radio traffic on main channels. Maintain radio contact with mobile and portable units. Recognize units from other agencies and assist them with city units, supplies or requested information.
Respond to officer-initiated radio traffic and request and disseminate suspect information from call boards, prior calls and bulletins and computer aided systems. Assess and prioritize emergency situations.
Maintain familiarity of area geography, including major buildings, streets, and businesses, and recognize circumstances that may pose a hazard to public safety and to field units. Read and interpret street maps.
Maintain up-to-date understanding of public safety policies and procedures for the Emergency Management, Police, Fire, and other emergency service providers. Communicate tactfully and effectively with the public, public safety personnel, and others. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Understand and maintain procedures on suicidal subjects. Remain calm and make rapid and sound independent judgments in stressful emergency situations.
Maintain and access business and premise history and index files for emergency and other necessary contacts. Memorize codes, names, locations and other detailed information. Understand and follow oral and written instructions. Work in a team-based environment. Operate complex radio and telephone systems. Test and inspect equipment as needed.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Federal, state and local laws and ordinances related to the work
Communication equipment including telephone, radio, paging, computer and related systems
Interview techniques to elicit information from excited and/or upset persons
Basic fire and police and terminology
Basic communication related to emergency radio and telephone
Organization and operation of Police and Fire and other emergency services
Recordkeeping principles and practices
Train others in work procedures
Computer applications and software related to the work including Microsoft Office
Establish and maintain effective relationships with those contacted during work
Physical Demands:
Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to cope with and be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Emergency Communications Supervisor
Supervision exercised: None
Must be willing to work evenings, night, weekend and holiday shifts
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
Must pass an audio and visual examination
May be required to pass a pre-placement drug screen and background investigation
APPLICATION AND RECRUITMENT INFORMATION Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.
Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.
Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.
Disclaimer:
The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Jul 06, 2023
Full time
Are you looking for a meaningful career that has a positive impact on the community? If you answered yes, come join the Sparks Police Department! We proudly display Where Community Comes First on the police vehicles, a motto developed by our front lines. While carrying out the vision to implement innovative strategies to prevent crime, promote excellence in leadership and serve the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. It’s more than a job – it’s a career that has so much to offer. Apply here to start the process.
Emergency Communications Dispatchers answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Sparks is seeking individuals who demonstrate the ability to calmly work with the citizens of Sparks and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services.
Not sure if you have what it takes? There are resources for you!
Prepare for the Civil Service Exam by understanding exactly what is on the test. A sample exam can be found and taken at the following website: http://criticall911.com/dispatcher-testing/applicants/
Are you ready to take the next step? If so, take a look at these Application Tips :
Fill out the online application completely. This means that you provide details and don’t leave any section blank.
The Qualifications section below is your cheat sheet to understand what the recruiter is looking for on your application. Use this to your advantage.
One step is eliminated for you! Do not attach resumes or cover letters. The City of Sparks is not collecting or reviewing these items with the application.
**NEW** Don't forget to enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you reminders and notices as you move along in the process.
This is a CONTINUOUS RECRUITMENT, meaning that applications are accepted year-round. You may submit one application in a 365 day period.
Civil Service Examination Candidates who meet minimum qualifications will receive an e-mail invitation to schedule their Civil Service Exam. The exam is offered online and is proctored by our HR team via ZOOM. Plan to spend up to three hours for the testing process. This exam only works on computers/laptops. iPads, other types of tablets, mobile phones and the internet browser Safari on Mac computers, are not compatible. If you do not have access to a computer/laptop, you can make an appointment with HR to take your test in person.
Emergency Communication Dispatcher testing dates are currently offered monthly. Candidates who apply by the last day of the current month and meet the minimum qualifications will be eligible to test the following month.
Candidates who pass the exam will be placed on an eligibility that will be good for up to one year. The department will call candidates from that list as vacancies arise. Those candidates that successfully complete the interview step will move onto the background step.
The background process constitutes a comprehensive investigation in which the department runs a State of Nevada and national fingerprint check as well as a Wants/Warrants check to confirm the candidate has no felony or gross misdemeanor arrests without disposition, no felony or gross misdemeanor convictions or to confirm that the applicant is not a fugitive from justice.
If you have any questions, please email hrstaff@cityofsparks.us or call Human Resources at (775) 353-2345. The City of Sparks is an Equal Opportunity Employer.
DESCRIPTION
Receive 911 system emergency and non-emergency calls. Dispatch assignments according to established police and fire procedures. Operate various communications center equipment simultaneously.
DISTINGUISHING CHARACTERISTICS
None.
QUALIFICATIONS
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Associates Degree or equivalent
or
High School Diploma or equivalent and two (2) years of general clerical experience involving computer operations, public contact and meeting deadlines.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Must possess within six (6) months of hire and maintain throughout employment, a valid EFD certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
QUALIFICATIONS FOR LATERAL
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Two full years of emergency communications dispatching (or equivalent) experience with a law enforcement agency within the last three years.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
EXAMPLES OF ESSENTIAL DUTIES
Receive and evaluate 911, police and fire emergency and business calls. Transfer calls to appropriate parties or create a call to dispatch police and fire units to emergency locations. Receive non-emergency information from callers, personnel, and outside agencies and disseminate to appropriate department or agency, or enter call for service.
Monitor, coordinate, and accurately maintain the status of incidents and personnel and the record of dispatched emergency service personnel and apparatus. Operate computer consoles and computerized phone system for call input, dispatching and continuous update of suspect information and officer and fire unit location.
Receive and disseminate information from other law enforcement, fire departments, and emergency service computer networks related to jurisdictional requests for police, fire, or medical assistance, or teletype notices of wanted persons, stolen property, warrants and all points bulletins and maintain confidentiality of information.
Place calls for additional units from other agencies for various mutual aid agreements including specialized fire resources, wreckers, coroners, and registered owners of vehicles involved in accidents based upon incident type, location and need. Handle in-house and radio paging, animal control and other after hours’ phone lines.
Maintain a variety of automated and manual logs, records, files and indexes pertaining to emergency and dispatching activities. Enter, translate, retrieve, update and disseminate information from interstate and intrastate teletype networks. Attend to multiple activities and sources of input simultaneously.
Locate warrants served on NCIC; enter/clear missing persons in NCIC; update new information on computer systems including missing persons, stolen articles, guns and other pertinent information; broadcast all-points bulletins.
Operate multi-channel radio system. Monitor other channels while maintaining radio traffic on main channels. Maintain radio contact with mobile and portable units. Recognize units from other agencies and assist them with city units, supplies or requested information.
Respond to officer-initiated radio traffic and request and disseminate suspect information from call boards, prior calls and bulletins and computer aided systems. Assess and prioritize emergency situations.
Maintain familiarity of area geography, including major buildings, streets, and businesses, and recognize circumstances that may pose a hazard to public safety and to field units. Read and interpret street maps.
Maintain up-to-date understanding of public safety policies and procedures for the Emergency Management, Police, Fire, and other emergency service providers. Communicate tactfully and effectively with the public, public safety personnel, and others. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Understand and maintain procedures on suicidal subjects. Remain calm and make rapid and sound independent judgments in stressful emergency situations.
Maintain and access business and premise history and index files for emergency and other necessary contacts. Memorize codes, names, locations and other detailed information. Understand and follow oral and written instructions. Work in a team-based environment. Operate complex radio and telephone systems. Test and inspect equipment as needed.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Federal, state and local laws and ordinances related to the work
Communication equipment including telephone, radio, paging, computer and related systems
Interview techniques to elicit information from excited and/or upset persons
Basic fire and police and terminology
Basic communication related to emergency radio and telephone
Organization and operation of Police and Fire and other emergency services
Recordkeeping principles and practices
Train others in work procedures
Computer applications and software related to the work including Microsoft Office
Establish and maintain effective relationships with those contacted during work
Physical Demands:
Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to cope with and be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Emergency Communications Supervisor
Supervision exercised: None
Must be willing to work evenings, night, weekend and holiday shifts
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
Must pass an audio and visual examination
May be required to pass a pre-placement drug screen and background investigation
APPLICATION AND RECRUITMENT INFORMATION Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.
Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.
Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.
Disclaimer:
The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Pay Range:
$20.00 - $20.00 Hourly
Department:
Department of Community Services (DCS)
Job Type:
On-Call
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
March 08, 2023
The Opportunity:
This Work Matters!
Do you wonder what goes on behind the scenes at the county elections office? Do you want to be a part of Election Day and make a difference for thousands of county voters? Multnomah County is looking for exceptional employees to expand our pool of temporary on-call Bilingual Elections Workers. We are hiring to fill positions in our Voter Education & Outreach area and are searching for those who are bilingual in Chinese, Russian, Ukrainian, Somali, Vietnamese, and/or Spanish.
Multnomah County Elections Division conducts all local, city, county, state, and federal elections for Multnomah County. Our mission is to uphold a reputation for transparent, accurate, accessible, and accountable elections. The Elections Division takes an equity-focused approach to remove barriers to voter access and ensure every voice has the opportunity to be heard. We are fortunate to have dedicated Elections Workers who have served for years and who come back election after election, but we need additional workers to add to our pool of bilingual on-call employees.
Here are just some reasons to become a Multnomah County On-Call Elections Worker :
You'll play a vital role in the democratic process.
You'll get involved and assist voters in a nonpartisan and unbiased way.
You'll have the opportunity to participate in the electoral process on the other side of the ballot.
You'll be part of the nationally recognized, exceptional work of the Multnomah County Elections Division team.
You'll work right alongside dedicated elections staff members who share a passion for the elections process.
You'll meet new people.
You'll earn extra money.
And, it's a great opportunity to help people, serve your community, and have fun doing it!
Watch our video about Multnomah County Elections to learn more.
Training is provided to perform assigned work.
As a Voter Education & Outreach Bilingual Election Worker, your primary duties will include:
Voter Education & Bilingual Outreach:
The Voter Education and Outreach program provides education and outreach to current and future voters in Multnomah County towards: voter registration, voter assistance resources, and voting a ballot by mail . We deliver and assess the needs of voters through our culturally specific outreach efforts. Our efforts are directed by a racial equity lens and use a trauma-informed framework to guide how we do our work.
This recruitment is in support of this year's Voter Engagement Project to be conducted from May through October. You will be:
Engaging with eligible voters to conduct a voter engagement survey at community events on behalf of the Elections Division.
Expand partnerships with community partners who serve our targeted communities
Interact with community members using a trauma-informed approach
Bilingual Customer Service:
You will assist in helping customers from diverse communities at the front counter and answering phones. Some customer service experience is helpful. Length of employment may be 1 to 3 weeks depending on work volume. Election Day work schedule may extend to approximately 9:00 pm. Physical requirements include the ability to stand or sit for long periods, the ability to speak effectively, good hearing, and good near and mid-range vision.
As the outreach project and events end, you may be assigned some of the following duties:
1. Election Board position:
You will open and prepare ballots to be counted. The work is not physically demanding, but is fast-paced, repetitive, and requires attention to detail. Approximate length of employment is 4-5 days. Election Day work schedule involves late hours generally past midnight. Physical requirements include good manual dexterity, the ability to perform repetitive motions, the ability to sit for long periods, good hearing, and the ability to visually inspect ballots at close range.
2. Data Entry position:
You will assist with data entry of Voter Registration Cards and verify signatures on ballots and petitions. This position requires computer experience and data entry skills. Length of employment may be 2 to 7 weeks depending on work volume and may require overtime. Election Day work schedule involves late hours generally past midnight. Physical requirements include good manual dexterity, the ability to perform repetitive motions, the ability to sit for long periods, and good near vision.
3. Runner position:
Bi-partisan teams of employees will deliver ballots to the Elections Office from 30 official ballot drop sites located throughout the county. Requires some lifting and a valid driver's license. Multnomah County will provide the vehicles. Approximate length of employment is 3-4 days, including one Saturday. Election Day work schedule may extend to 10:00 pm. Physical requirements include the ability to lift and carry moderate weight (15-30 pounds), the ability to pull, push, reach, bend, kneel, and crouch, good manual dexterity, good hearing, the ability to operate motorized equipment, the ability to stand or sit for long periods, and the ability to perform repetitive motions.
4. Ballot Counting position:
You will operate ballot tally equipment and/or various ballot processing functions. Approximate length of employment is 1-5 days. May involve working a night shift and weekends. Physical requirements include the ability to lift and carry moderate weight (15-30 pounds), good manual dexterity, the ability to stand for long periods, and the ability to perform repetitive motions.
5. Sorter Assistant position:
You will assist in the Elections Office with running the high speed sorter, moving trays of ballots between sorter and storage carts, alphabetizing challenged ballots by last name, facing ballots as they come into the bay area, and other duties as assigned. Approximate length of employment is 5-7 days. Election Day schedules can involve late hours generally past midnight. Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), good manual dexterity, good hearing, the ability to stand and walk for long periods, and the ability to perform repetitive motions.
6. Voter Assistance Team (VAT) position:
You will provide assistance to voters at the Elections Office or in the voter's residence. Generally, these voters are elderly, have some type of disability, or have difficulty with the English language. Approximate length of employment is 2-3 weeks and will begin as early as three weeks prior to Election Day. Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), the ability to stand and sit when performing work duties, the ability to operate motorized equipment, good manual dexterity, good hearing, and the ability to speak effectively.
7. Observer Monitoring position:
You will monitor observers of the election process. Length of employment may be 1 to 2 weeks depending on observation requests, and may require overtime. Election Day work schedules may involve late hours past midnight. Physical requirements include the ability to stand or sit for long periods, the ability to speak effectively, and good near and mid-range vision.
8. Ballot Adjudication position:
As part of a team with another employee, you will review ballot images on a computer screen and make decisions on how to count votes that are not clearly marked. Length of employment may be 1-3 weeks. Required skills include the ability to work well in a two-person team, consistently follow rules, efficiently use a mouse and keyboard to navigate and enter information into a computer, remain focused while performing a repetitive task, and pay attention to detail. Also, you must be able to sit for a long period while performing this job.
If this sounds like something you are interested in, please apply today!
Paid training is provided to perform assigned work.
Who Are We? Our department’s mission is to preserve harmony between natural and built environments, keep people and pets safe, and ensure every voice is heard through a diverse group of programs including transportation, land use planning, animal services, elections, and budget and operations support. This department is an incredibly diverse department and your role will be too.
What We Can Offer You:
DCS comprises unique and essential government services, including Elections, Land Use Planning, Animal Services, and Transportation.
The common mission of these diverse lines of business is articulated in this very simple statement: Inclusive community. Accessible services. So, with us, you will be challenged, you will be encouraged to excel, and you will be given the opportunity to build a rewarding career. You will become a part of a strong organization dedicated to providing outstanding services to the community.
At Multnomah County, we are committed to maintaining an effective, respectful, and inclusive workplace. We value collaborative problem-solving and strive for continuous improvement. We strongly believe in workforce equity, diversity, and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.
This recruitment will be used to fill any current and future full-time, part-time, on-call, temporary, and limited-duration positions while the eligible-for-hire list is active.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .
Minimum Qualifications/Transferable Skills*:
Completion of the twelfth grade or equivalent.
Previous customer service or general office/clerical experience.
Experience with public speaking and presenting information to diverse audiences.
Ability to work the duration of the Voter Engagement Project (May-Oct 2023, 2-3 events per week, including nights and weekends)
Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), the ability to stand and sit when performing work duties
Preferred Qualifications/Transferable Skills*:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Bilingual in Chinese, Russian, Ukrainian, Somali, Vietnamese, and/or Spanish
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
COVID-19 Vaccination Requirement: To protect the health of the community and employees, Multnomah County requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exemption as a qualification of employment.
The rule applies to all employees, as allowable by law. Candidates who receive an offer of County employment must provide proof of vaccination upon hire or submit an exception request prior to their start date.
SCREENING AND EVALUATION:
The Application Packet:
Please be sure to provide all the materials below in your application submission:
Online application: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.
Attach a resume (optional): Please indicate how you meet the required minimum qualifications. Attach the PDF document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.
A Cover Letter (optional): This should expand on your resume, address why you are interested in this position and demonstrate how your experience and skill set align with the minimum and preferred qualifications listed.
Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview.
Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.
The Selection Process:
For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
Evaluation of application materials to identify the most qualified candidates
Consideration of top candidates, which may include phone interviews, panel interviews, and/or additional testing
Language Assessment (over the phone conversation in stated language to confirm bilingual ability)
Professional reference checks
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
ADDITIONAL INFORMATION:
Type of Position: This non-represented position is not eligible for overtime. Location: Duniway-Lovejoy Elections Building, 1040 SE Morrison Street, Portland, OR 97214.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act : We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Lily Wilson
Email:
lily.wilson@multco.us
Phone:
+1 (971) 3785601
Feb 23, 2023
Part time
Pay Range:
$20.00 - $20.00 Hourly
Department:
Department of Community Services (DCS)
Job Type:
On-Call
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
March 08, 2023
The Opportunity:
This Work Matters!
Do you wonder what goes on behind the scenes at the county elections office? Do you want to be a part of Election Day and make a difference for thousands of county voters? Multnomah County is looking for exceptional employees to expand our pool of temporary on-call Bilingual Elections Workers. We are hiring to fill positions in our Voter Education & Outreach area and are searching for those who are bilingual in Chinese, Russian, Ukrainian, Somali, Vietnamese, and/or Spanish.
Multnomah County Elections Division conducts all local, city, county, state, and federal elections for Multnomah County. Our mission is to uphold a reputation for transparent, accurate, accessible, and accountable elections. The Elections Division takes an equity-focused approach to remove barriers to voter access and ensure every voice has the opportunity to be heard. We are fortunate to have dedicated Elections Workers who have served for years and who come back election after election, but we need additional workers to add to our pool of bilingual on-call employees.
Here are just some reasons to become a Multnomah County On-Call Elections Worker :
You'll play a vital role in the democratic process.
You'll get involved and assist voters in a nonpartisan and unbiased way.
You'll have the opportunity to participate in the electoral process on the other side of the ballot.
You'll be part of the nationally recognized, exceptional work of the Multnomah County Elections Division team.
You'll work right alongside dedicated elections staff members who share a passion for the elections process.
You'll meet new people.
You'll earn extra money.
And, it's a great opportunity to help people, serve your community, and have fun doing it!
Watch our video about Multnomah County Elections to learn more.
Training is provided to perform assigned work.
As a Voter Education & Outreach Bilingual Election Worker, your primary duties will include:
Voter Education & Bilingual Outreach:
The Voter Education and Outreach program provides education and outreach to current and future voters in Multnomah County towards: voter registration, voter assistance resources, and voting a ballot by mail . We deliver and assess the needs of voters through our culturally specific outreach efforts. Our efforts are directed by a racial equity lens and use a trauma-informed framework to guide how we do our work.
This recruitment is in support of this year's Voter Engagement Project to be conducted from May through October. You will be:
Engaging with eligible voters to conduct a voter engagement survey at community events on behalf of the Elections Division.
Expand partnerships with community partners who serve our targeted communities
Interact with community members using a trauma-informed approach
Bilingual Customer Service:
You will assist in helping customers from diverse communities at the front counter and answering phones. Some customer service experience is helpful. Length of employment may be 1 to 3 weeks depending on work volume. Election Day work schedule may extend to approximately 9:00 pm. Physical requirements include the ability to stand or sit for long periods, the ability to speak effectively, good hearing, and good near and mid-range vision.
As the outreach project and events end, you may be assigned some of the following duties:
1. Election Board position:
You will open and prepare ballots to be counted. The work is not physically demanding, but is fast-paced, repetitive, and requires attention to detail. Approximate length of employment is 4-5 days. Election Day work schedule involves late hours generally past midnight. Physical requirements include good manual dexterity, the ability to perform repetitive motions, the ability to sit for long periods, good hearing, and the ability to visually inspect ballots at close range.
2. Data Entry position:
You will assist with data entry of Voter Registration Cards and verify signatures on ballots and petitions. This position requires computer experience and data entry skills. Length of employment may be 2 to 7 weeks depending on work volume and may require overtime. Election Day work schedule involves late hours generally past midnight. Physical requirements include good manual dexterity, the ability to perform repetitive motions, the ability to sit for long periods, and good near vision.
3. Runner position:
Bi-partisan teams of employees will deliver ballots to the Elections Office from 30 official ballot drop sites located throughout the county. Requires some lifting and a valid driver's license. Multnomah County will provide the vehicles. Approximate length of employment is 3-4 days, including one Saturday. Election Day work schedule may extend to 10:00 pm. Physical requirements include the ability to lift and carry moderate weight (15-30 pounds), the ability to pull, push, reach, bend, kneel, and crouch, good manual dexterity, good hearing, the ability to operate motorized equipment, the ability to stand or sit for long periods, and the ability to perform repetitive motions.
4. Ballot Counting position:
You will operate ballot tally equipment and/or various ballot processing functions. Approximate length of employment is 1-5 days. May involve working a night shift and weekends. Physical requirements include the ability to lift and carry moderate weight (15-30 pounds), good manual dexterity, the ability to stand for long periods, and the ability to perform repetitive motions.
5. Sorter Assistant position:
You will assist in the Elections Office with running the high speed sorter, moving trays of ballots between sorter and storage carts, alphabetizing challenged ballots by last name, facing ballots as they come into the bay area, and other duties as assigned. Approximate length of employment is 5-7 days. Election Day schedules can involve late hours generally past midnight. Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), good manual dexterity, good hearing, the ability to stand and walk for long periods, and the ability to perform repetitive motions.
6. Voter Assistance Team (VAT) position:
You will provide assistance to voters at the Elections Office or in the voter's residence. Generally, these voters are elderly, have some type of disability, or have difficulty with the English language. Approximate length of employment is 2-3 weeks and will begin as early as three weeks prior to Election Day. Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), the ability to stand and sit when performing work duties, the ability to operate motorized equipment, good manual dexterity, good hearing, and the ability to speak effectively.
7. Observer Monitoring position:
You will monitor observers of the election process. Length of employment may be 1 to 2 weeks depending on observation requests, and may require overtime. Election Day work schedules may involve late hours past midnight. Physical requirements include the ability to stand or sit for long periods, the ability to speak effectively, and good near and mid-range vision.
8. Ballot Adjudication position:
As part of a team with another employee, you will review ballot images on a computer screen and make decisions on how to count votes that are not clearly marked. Length of employment may be 1-3 weeks. Required skills include the ability to work well in a two-person team, consistently follow rules, efficiently use a mouse and keyboard to navigate and enter information into a computer, remain focused while performing a repetitive task, and pay attention to detail. Also, you must be able to sit for a long period while performing this job.
If this sounds like something you are interested in, please apply today!
Paid training is provided to perform assigned work.
Who Are We? Our department’s mission is to preserve harmony between natural and built environments, keep people and pets safe, and ensure every voice is heard through a diverse group of programs including transportation, land use planning, animal services, elections, and budget and operations support. This department is an incredibly diverse department and your role will be too.
What We Can Offer You:
DCS comprises unique and essential government services, including Elections, Land Use Planning, Animal Services, and Transportation.
The common mission of these diverse lines of business is articulated in this very simple statement: Inclusive community. Accessible services. So, with us, you will be challenged, you will be encouraged to excel, and you will be given the opportunity to build a rewarding career. You will become a part of a strong organization dedicated to providing outstanding services to the community.
At Multnomah County, we are committed to maintaining an effective, respectful, and inclusive workplace. We value collaborative problem-solving and strive for continuous improvement. We strongly believe in workforce equity, diversity, and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.
This recruitment will be used to fill any current and future full-time, part-time, on-call, temporary, and limited-duration positions while the eligible-for-hire list is active.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .
Minimum Qualifications/Transferable Skills*:
Completion of the twelfth grade or equivalent.
Previous customer service or general office/clerical experience.
Experience with public speaking and presenting information to diverse audiences.
Ability to work the duration of the Voter Engagement Project (May-Oct 2023, 2-3 events per week, including nights and weekends)
Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), the ability to stand and sit when performing work duties
Preferred Qualifications/Transferable Skills*:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Bilingual in Chinese, Russian, Ukrainian, Somali, Vietnamese, and/or Spanish
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
COVID-19 Vaccination Requirement: To protect the health of the community and employees, Multnomah County requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exemption as a qualification of employment.
The rule applies to all employees, as allowable by law. Candidates who receive an offer of County employment must provide proof of vaccination upon hire or submit an exception request prior to their start date.
SCREENING AND EVALUATION:
The Application Packet:
Please be sure to provide all the materials below in your application submission:
Online application: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.
Attach a resume (optional): Please indicate how you meet the required minimum qualifications. Attach the PDF document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.
A Cover Letter (optional): This should expand on your resume, address why you are interested in this position and demonstrate how your experience and skill set align with the minimum and preferred qualifications listed.
Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview.
Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.
The Selection Process:
For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
Evaluation of application materials to identify the most qualified candidates
Consideration of top candidates, which may include phone interviews, panel interviews, and/or additional testing
Language Assessment (over the phone conversation in stated language to confirm bilingual ability)
Professional reference checks
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
ADDITIONAL INFORMATION:
Type of Position: This non-represented position is not eligible for overtime. Location: Duniway-Lovejoy Elections Building, 1040 SE Morrison Street, Portland, OR 97214.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act : We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Lily Wilson
Email:
lily.wilson@multco.us
Phone:
+1 (971) 3785601
Emergency Infant Services is seeking a part-time, Bilingual Case Manager to join our team!
About Us: Emergency Infant Services (EIS) is a not-for-profit organization that provides temporary assistance to children five and younger in the Tulsa area. EIS provides the most basic of needs: food, formula, clothing, and diapers, along with other children’s items. EIS provides support for thousands of infants and toddlers annually. EIS believes in providing families facing financial challenges with immediate help because a hungry child cannot wait.
The Case Manager is primarily responsible for interviewing clients to assess need and recommend actions to assist infants and/or children in the household. This role provides assistance with community resources for EIS (including Social Services staff, volunteer interviewers and partner organizations) by providing families with EIS services as well as linking them to community agencies and programs that may meet needs outside of EIS’ range of services.
Essential Duties & Responsibilities:
Introduces clients to services provided by EIS as well as our partner agencies.
Interviews clients to assess need and recommend actions to address children and family in the household.
Participates on EIS and/or partner agency committees and task forces.
Identifies and acts on opportunities to help and support work efforts of coworkers and staff from other departments.
Adjusts priorities and schedules to meet specific client needs.
Identifies and discusses with supervisor and other appropriate staff members, ways to improve work processes, efficiency, and quality.
Attends mandatory educational programs identified by the EIS.
When possible, attend agency meetings to help establish an active network of community resources. Attend community events and fairs as needed to promote the services and mission of EIS.
Perform other duties as assigned.
Education & Experience:
Bachelor’s Degree or equivalent education/experience is preferred
Minimum of 2 years of experience within a social services or nonprofit agency
Prior experience in family care preferred
Requires Skills/Abilities:
Fluent in English and Spanish
Excellent interpersonal and communication skills
Thorough knowledge of Microsoft Office Suite
Ability to analyze data and produce reports
Emergency Infant Services is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, age, veteran status, disability, gender identity or expression, or other protected categories according to state and local laws. We are committed to creating an inclusive environment for all employees.
Jan 04, 2023
Part time
Emergency Infant Services is seeking a part-time, Bilingual Case Manager to join our team!
About Us: Emergency Infant Services (EIS) is a not-for-profit organization that provides temporary assistance to children five and younger in the Tulsa area. EIS provides the most basic of needs: food, formula, clothing, and diapers, along with other children’s items. EIS provides support for thousands of infants and toddlers annually. EIS believes in providing families facing financial challenges with immediate help because a hungry child cannot wait.
The Case Manager is primarily responsible for interviewing clients to assess need and recommend actions to assist infants and/or children in the household. This role provides assistance with community resources for EIS (including Social Services staff, volunteer interviewers and partner organizations) by providing families with EIS services as well as linking them to community agencies and programs that may meet needs outside of EIS’ range of services.
Essential Duties & Responsibilities:
Introduces clients to services provided by EIS as well as our partner agencies.
Interviews clients to assess need and recommend actions to address children and family in the household.
Participates on EIS and/or partner agency committees and task forces.
Identifies and acts on opportunities to help and support work efforts of coworkers and staff from other departments.
Adjusts priorities and schedules to meet specific client needs.
Identifies and discusses with supervisor and other appropriate staff members, ways to improve work processes, efficiency, and quality.
Attends mandatory educational programs identified by the EIS.
When possible, attend agency meetings to help establish an active network of community resources. Attend community events and fairs as needed to promote the services and mission of EIS.
Perform other duties as assigned.
Education & Experience:
Bachelor’s Degree or equivalent education/experience is preferred
Minimum of 2 years of experience within a social services or nonprofit agency
Prior experience in family care preferred
Requires Skills/Abilities:
Fluent in English and Spanish
Excellent interpersonal and communication skills
Thorough knowledge of Microsoft Office Suite
Ability to analyze data and produce reports
Emergency Infant Services is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, age, veteran status, disability, gender identity or expression, or other protected categories according to state and local laws. We are committed to creating an inclusive environment for all employees.
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Customer Service Representative - Spanish with TTEC in Tempe, AZ.
Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying online or via text 'TTEC' to 97211 to connect with us. Upon getting hired as a Customer Service Rep, we will ask you to pick up your equipment from our Tempe, AZ office.
COVID-19 Note: During the pandemic, many of our Tempe employees are training and/or working from home. Also, all applications and interviews are virtual. To facilitate the short-term remote environment for our new hires, you will be required to come to our office briefly to acquire the equipment needed for this role. When we are able to return to normal operations, this will shift from a work from home environment back to our site location. However, if you prefer to start at a later time, please let your recruiter know. We understand and respect your personal concerns and will do our best to accommodate.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
As a TTEC Customer Experience Champion, You'll Enjoy:
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
On a typical day, you'll
Accept calls from customers
Effectively resolve issues or concerns
Gather information from the customer to make appropriate recommendations for new products and services
Deliver amazing customer service
Why You? What You Bring:
Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well?
Computer savvy
High school graduate or equivalent
High school graduate or equivalent
6 months of customer service experience
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers welcome here:
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
TTEC is an Equal Opportunity Employer.
Primary Location
: US-AZ-Tempe
Job
: _Customer Care Representative
Jul 31, 2020
Full time
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Customer Service Representative - Spanish with TTEC in Tempe, AZ.
Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying online or via text 'TTEC' to 97211 to connect with us. Upon getting hired as a Customer Service Rep, we will ask you to pick up your equipment from our Tempe, AZ office.
COVID-19 Note: During the pandemic, many of our Tempe employees are training and/or working from home. Also, all applications and interviews are virtual. To facilitate the short-term remote environment for our new hires, you will be required to come to our office briefly to acquire the equipment needed for this role. When we are able to return to normal operations, this will shift from a work from home environment back to our site location. However, if you prefer to start at a later time, please let your recruiter know. We understand and respect your personal concerns and will do our best to accommodate.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
As a TTEC Customer Experience Champion, You'll Enjoy:
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
On a typical day, you'll
Accept calls from customers
Effectively resolve issues or concerns
Gather information from the customer to make appropriate recommendations for new products and services
Deliver amazing customer service
Why You? What You Bring:
Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well?
Computer savvy
High school graduate or equivalent
High school graduate or equivalent
6 months of customer service experience
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers welcome here:
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
TTEC is an Equal Opportunity Employer.
Primary Location
: US-AZ-Tempe
Job
: _Customer Care Representative
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Location/Division:
Phoenix, AZ, USA
Job Requisition:
02PJK-en
Work From Home:
No
Jul 09, 2020
Full time
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Location/Division:
Phoenix, AZ, USA
Job Requisition:
02PJK-en
Work From Home:
No
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Customer Service Representative - Spanish with TTEC in Phoenix, AZ .
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Healthcare Customer Service Representative - Spanish , you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-AZ-Phoenix
Job
: _Customer Care Representative
Jul 01, 2020
Full time
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Customer Service Representative - Spanish with TTEC in Phoenix, AZ .
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Healthcare Customer Service Representative - Spanish , you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-AZ-Phoenix
Job
: _Customer Care Representative