Generation Hope
Job Title: Director of Communications
Salary Range: $110,000 - $140,000
Reports to: Vice President of Advancement
Status : Full Time (40 hours/week)
Starting: February 2024
Deadline to Apply: January 19, 2024
Location: Washington DC Area
About Generation Hope:
Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date, we have
provided over $1 million in tuition assistance, supported almost 450 teen parents in college, celebrated more than 170 degrees earned through our program, and built relationships with 30+ two and four-year institutions nationwide. For more information, please visit www.generationhope.org .
By joining our team, you will work for an organization named "one of the best nonprofits" by Spur Local. Not only do we live out and operationalize our values, we do the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team.
Position:
Generation Hope is seeking a Director of Communications to develop and lead our overarching communications strategy to enhance Generation Hope’s visibility nationally, regionally, and locally by effectively conveying our mission, programs, and impact to various stakeholders, including student parents, donors, partner organizations, policymakers, and the broader field of higher education. The Director will also drive efforts to enhance Generation Hope’s thought leadership profile through traditional earned media efforts and content development via our own channels. Working closely with the Communications Manager, Digital Marketing Specialist, Communications Coordinator, and our public relations firm, the Director will broaden awareness of Generation Hope’s impact, expertise, and family-centered approach; elevate the voice of Generation Hope and its senior leaders as subject matter experts; and ensure the voices of families are uplifted, honored, and heard. The ideal candidate is an exceptional communicator with a proven track record in large scale, national scope, mission-driven, and social impact environments. This role requires a strategic thinker, an excellent communicator, and a team player who can collaborate across departments to achieve organizational goals.
RESPONSIBILITIES
Strategy & Evaluation
Develop and implement an annual, multi-faceted communications strategy that builds and maintains a positive organizational brand and supports Generation Hope’s strategic goals and priorities
Ensure consistent and compelling branding across all communication materials, including websites, video, organic and paid social media, print materials, collateral, slide decks, and press releases. Protect and enhance the organization's reputation through effective brand management.
Create and deploy a guide for the organization that details consistent language and terms and work with the Race Equity Working Group to ensure that our language is inclusive and reflects our race equity commitment
Monitor and analyze audience engagement both digitally and through conversion rates, using data to make informed decisions and to strengthen, improve, and evaluate communications strategies
Lead the assessment of current internal and external communications and media practices, systems, and processes and the design and execution of new practices, systems, and processes. Develop and track communications performance metrics on a quarterly basis.
Develop and manage an organizational crisis communications plan to ensure best practices in brand protection and management.
Create and manage systems for ensuring consistent and on-brand communications across all direct-service sites
Evaluate the organization’s current website assets and needs and lead a website redevelopment project to guide the organization’s future online presence
Storytelling
Ensure the Communications team is creating engaging and impactful content for various platforms and collaborate with other departments to gather content and success stories
Work with PR firm to deploy consistent, timely, and strategic press and media relations efforts that are aligned with the annual communications plan and build long-term relationships with key press (emphasizing economic mobility, higher ed, family, student parents, early childhood, race equity, advocacy)
In partnership with our public relations firm, develop press kits, timelines, and fact sheets for internal and external stakeholders
Ensure the organization's website is up to date with fresh content, reflecting the latest initiatives and developments. Optimize website content for search engine visibility and user experience.
Collaborate with the Development team to create compelling campaigns and donor communication materials, including the annual report, to convey the impact of donations and appreciate supporters
Partner with the Programming team to amplify student parent voices and share strengths-based stories about their persistence and success through digital and print media and support recruitment efforts
Support the Learning & Innovation team by developing and refining technical assistance and FamilyU materials for marketing and programmatic use
Work with the Policy & Research team to respond quickly to legislative shifts that could impact student parents and families by assisting with drafting official statements, talking points, briefs, op-eds, etc., and by pursuing relevant media opportunities
Collaborate with the Operations team to position Generation Hope as a nationally-celebrated workplace
Play a key role in rolling out Generation Hope research and reports and lead efforts to disseminate findings, including through website downloads
With the Communications Manager and Communications Coordinator, review talking points, remarks, presentations, and other supporting material for Generation Hope CEO and staff, as needed
Oversee processes to effectively capture programming and impact by engaging photographers, videographers, and other vendors, as necessary
Provide hands-on crisis communications support and counsel across Generation Hope, as needed
Management
Oversee the Communications team, directly supervising the Communications Manager and supporting their supervision of the Digital Marketing Specialist, the Communications Coordinator, and other team members as we continue to grow the team. Provide ongoing coaching and development and promote a culture of high performance, accountability, continuous improvement, and collaboration.
Oversee the creation of timelines for all communications projects and establish accountability systems for the completion of major tasks
Work closely with our Development team to ensure strong partnership with funders and supporters. Act as an effective steward of program-restricted resources by managing and monitoring the Communications budget.
Serve as a member of Generation Hope’s Leadership Team.
Other duties as assigned
REQUIRED SKILLS AND KNOWLEDGE:
Personal qualities of integrity, credibility, and a commitment to Generation Hope’s mission
Bachelor’s degree required, preferably in the field of communications, public relations, marketing, or other related areas; Master’s Degree preferred.
Minimum 5 years relevant work experience in a mission-driven, social impact, non-profit, philanthropy, and/or communications field
At least 2 years of management experience required
Proven experience with communications planning and execution on a local, regional, and national scale including messaging strategy; public affairs/public relations; brand consistency and development; reputation stewardship; content development; writing and editing; project management; presentation development; thought leadership; and budget management
A proficient understanding of the new and evolving media landscape
Effective and adept at translating messages for different key audiences including media, local city government leaders, policymakers, and other thought leaders
History of supporting and informing the design and development of content, executive and high-level communications, events, and convenings
Experience with digital advertising and paid social media strategy is preferred
Strong interpersonal skills to work collaboratively within Generation Hope as well as with external stakeholders
Excellent written and verbal communication skills, ability to create high-quality deliverables for wide-scale use with accuracy, and comfort engaging large and small audiences both in-person and virtually
Ability to think creatively, initiate and manage projects, and follow through on plans
Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment
Exceptionally detail-oriented, organized, and deadline-driven
Creative and collaborative problem-solver; comfortable working through ambiguity to define priorities
Proficiency in MS Office Suite and Google Suite Workspace required
Proficiency in design software (Canva, InDesign, etc.) is preferred
Proficiency with digital communications tools and web design systems (Squarespace, MailChimp, etc.) is preferred
Personal and professional commitment to understanding and dismantling systemic and institutional racism
TRAVEL
This position requires travel, approximately 20% of the time, in and out of the DC Metro area. Must be able to travel via plane, train, or car.
CANDIDATES MUST RESIDE IN WASHINGTON, D.C., VIRGINIA, OR MARYLAND BEFORE THE EMPLOYMENT START DATE. Generation Hope has a hybrid remote and in-office work model.
Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers. As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here .
To apply, please complete the online application . If this link does not work, you can access the application at this URL: https://Generation_Hope.formstack.com/forms/apply_now . No calls, please.
Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.
Job Title: Director of Communications
Salary Range: $110,000 - $140,000
Reports to: Vice President of Advancement
Status : Full Time (40 hours/week)
Starting: February 2024
Deadline to Apply: January 19, 2024
Location: Washington DC Area
About Generation Hope:
Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date, we have
provided over $1 million in tuition assistance, supported almost 450 teen parents in college, celebrated more than 170 degrees earned through our program, and built relationships with 30+ two and four-year institutions nationwide. For more information, please visit www.generationhope.org .
By joining our team, you will work for an organization named "one of the best nonprofits" by Spur Local. Not only do we live out and operationalize our values, we do the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team.
Position:
Generation Hope is seeking a Director of Communications to develop and lead our overarching communications strategy to enhance Generation Hope’s visibility nationally, regionally, and locally by effectively conveying our mission, programs, and impact to various stakeholders, including student parents, donors, partner organizations, policymakers, and the broader field of higher education. The Director will also drive efforts to enhance Generation Hope’s thought leadership profile through traditional earned media efforts and content development via our own channels. Working closely with the Communications Manager, Digital Marketing Specialist, Communications Coordinator, and our public relations firm, the Director will broaden awareness of Generation Hope’s impact, expertise, and family-centered approach; elevate the voice of Generation Hope and its senior leaders as subject matter experts; and ensure the voices of families are uplifted, honored, and heard. The ideal candidate is an exceptional communicator with a proven track record in large scale, national scope, mission-driven, and social impact environments. This role requires a strategic thinker, an excellent communicator, and a team player who can collaborate across departments to achieve organizational goals.
RESPONSIBILITIES
Strategy & Evaluation
Develop and implement an annual, multi-faceted communications strategy that builds and maintains a positive organizational brand and supports Generation Hope’s strategic goals and priorities
Ensure consistent and compelling branding across all communication materials, including websites, video, organic and paid social media, print materials, collateral, slide decks, and press releases. Protect and enhance the organization's reputation through effective brand management.
Create and deploy a guide for the organization that details consistent language and terms and work with the Race Equity Working Group to ensure that our language is inclusive and reflects our race equity commitment
Monitor and analyze audience engagement both digitally and through conversion rates, using data to make informed decisions and to strengthen, improve, and evaluate communications strategies
Lead the assessment of current internal and external communications and media practices, systems, and processes and the design and execution of new practices, systems, and processes. Develop and track communications performance metrics on a quarterly basis.
Develop and manage an organizational crisis communications plan to ensure best practices in brand protection and management.
Create and manage systems for ensuring consistent and on-brand communications across all direct-service sites
Evaluate the organization’s current website assets and needs and lead a website redevelopment project to guide the organization’s future online presence
Storytelling
Ensure the Communications team is creating engaging and impactful content for various platforms and collaborate with other departments to gather content and success stories
Work with PR firm to deploy consistent, timely, and strategic press and media relations efforts that are aligned with the annual communications plan and build long-term relationships with key press (emphasizing economic mobility, higher ed, family, student parents, early childhood, race equity, advocacy)
In partnership with our public relations firm, develop press kits, timelines, and fact sheets for internal and external stakeholders
Ensure the organization's website is up to date with fresh content, reflecting the latest initiatives and developments. Optimize website content for search engine visibility and user experience.
Collaborate with the Development team to create compelling campaigns and donor communication materials, including the annual report, to convey the impact of donations and appreciate supporters
Partner with the Programming team to amplify student parent voices and share strengths-based stories about their persistence and success through digital and print media and support recruitment efforts
Support the Learning & Innovation team by developing and refining technical assistance and FamilyU materials for marketing and programmatic use
Work with the Policy & Research team to respond quickly to legislative shifts that could impact student parents and families by assisting with drafting official statements, talking points, briefs, op-eds, etc., and by pursuing relevant media opportunities
Collaborate with the Operations team to position Generation Hope as a nationally-celebrated workplace
Play a key role in rolling out Generation Hope research and reports and lead efforts to disseminate findings, including through website downloads
With the Communications Manager and Communications Coordinator, review talking points, remarks, presentations, and other supporting material for Generation Hope CEO and staff, as needed
Oversee processes to effectively capture programming and impact by engaging photographers, videographers, and other vendors, as necessary
Provide hands-on crisis communications support and counsel across Generation Hope, as needed
Management
Oversee the Communications team, directly supervising the Communications Manager and supporting their supervision of the Digital Marketing Specialist, the Communications Coordinator, and other team members as we continue to grow the team. Provide ongoing coaching and development and promote a culture of high performance, accountability, continuous improvement, and collaboration.
Oversee the creation of timelines for all communications projects and establish accountability systems for the completion of major tasks
Work closely with our Development team to ensure strong partnership with funders and supporters. Act as an effective steward of program-restricted resources by managing and monitoring the Communications budget.
Serve as a member of Generation Hope’s Leadership Team.
Other duties as assigned
REQUIRED SKILLS AND KNOWLEDGE:
Personal qualities of integrity, credibility, and a commitment to Generation Hope’s mission
Bachelor’s degree required, preferably in the field of communications, public relations, marketing, or other related areas; Master’s Degree preferred.
Minimum 5 years relevant work experience in a mission-driven, social impact, non-profit, philanthropy, and/or communications field
At least 2 years of management experience required
Proven experience with communications planning and execution on a local, regional, and national scale including messaging strategy; public affairs/public relations; brand consistency and development; reputation stewardship; content development; writing and editing; project management; presentation development; thought leadership; and budget management
A proficient understanding of the new and evolving media landscape
Effective and adept at translating messages for different key audiences including media, local city government leaders, policymakers, and other thought leaders
History of supporting and informing the design and development of content, executive and high-level communications, events, and convenings
Experience with digital advertising and paid social media strategy is preferred
Strong interpersonal skills to work collaboratively within Generation Hope as well as with external stakeholders
Excellent written and verbal communication skills, ability to create high-quality deliverables for wide-scale use with accuracy, and comfort engaging large and small audiences both in-person and virtually
Ability to think creatively, initiate and manage projects, and follow through on plans
Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment
Exceptionally detail-oriented, organized, and deadline-driven
Creative and collaborative problem-solver; comfortable working through ambiguity to define priorities
Proficiency in MS Office Suite and Google Suite Workspace required
Proficiency in design software (Canva, InDesign, etc.) is preferred
Proficiency with digital communications tools and web design systems (Squarespace, MailChimp, etc.) is preferred
Personal and professional commitment to understanding and dismantling systemic and institutional racism
TRAVEL
This position requires travel, approximately 20% of the time, in and out of the DC Metro area. Must be able to travel via plane, train, or car.
CANDIDATES MUST RESIDE IN WASHINGTON, D.C., VIRGINIA, OR MARYLAND BEFORE THE EMPLOYMENT START DATE. Generation Hope has a hybrid remote and in-office work model.
Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers. As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here .
To apply, please complete the online application . If this link does not work, you can access the application at this URL: https://Generation_Hope.formstack.com/forms/apply_now . No calls, please.
Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.
Generation Hope
New Orleans, LA
Job Title: Operations Coordinator
Reports to: Director of New Orleans Programming
Job Status: Full time (40 hours/week)
Salary: $40,000 - $45,000
Application Deadline: December 19, 2023
Starting: January 2024
Location: New Orleans, LA
About Generation Hope:
Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date we have provided over $1 million in tuition assistance, supported over 330 teen parents in college, celebrated more than 140 degrees earned through our program, and built relationships with 30+ two and four-year institutions across the country. For more information, please visit www.generationhope.org.
By joining our team, you will be working for an organization named "one of the best nonprofits" by the Catalogue for Philanthropy. Not only do we live out and operationalize our values, we have done the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all of its forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team.
Position:
The Operations Coordinator is a full-time position, working directly with the Director of New Orleans Programming to enhance Generation Hope’s internal and external effectiveness in the New Orleans area. The Operations Coordinator serves as a point of contact for the organization in the New Orleans area and is responsible for providing outstanding customer service, being an enthusiastic professional, and building relationships with stakeholders. This position collaborates with the home office Operations, Finance, and Development teams to support day-to-day activities and support donor management systems and tasks as they relate to the New Orleans office.
Responsibilities:
Operations
Implement and maintain New Orleans office operations and procedures, handling correspondences, designing and adhering to document management and filing systems, reviewing supply requests, and performing clerical functions to improve office efficiencies
Make recommendations that increase efficiency, maximize operational budget and nurture team culture
Greet visitors by welcoming and directing them appropriately, including answering incoming calls, relaying messages, and fielding general inquiries
Provide logistical support for large meetings taking place in and out of the New Orleans office
Check the mail regularly and ensure staff receive relevant mail
Manage New Orleans Programming calendar and communicate any scheduling changes to relevant staff
Procure and maintain printers and other office equipment, including working with vendors and suppliers and assisting staff with use and troubleshooting of equipment
Manage local facility needs, ensuring all spaces are appropriately cleaned, maintained and stocked, ordering necessary tools, equipment, and supplies, and managing the inventory system
Research any needed equipment and software and makes recommendations to the Director of New Orleans Programming
Serve as the liaison with outside vendors/service providers related to operations needs, such as subscription-based services, office space, and IT firm
Monitor and keep the organization’s New Orleans area memberships current (i.e. Chamber of Commerce, etc.)
Train new staff on the CRM and work with the home office Operations team to maintain an internal usage guide to assist staff with how to use the database on an ongoing basis
Work with the Director of New Orleans Programming to plan and support site-specific events (i.e., team retreats, team morale activities, etc.)
In partnership with the Director of New Orleans Programming and the home office Operations team, support staff onboarding
Support the Director of New Orleans Programming with the Local Advisory Board including meeting scheduling and planning, preparation of meeting materials, and ongoing local board support
Serve as thought partner to the Director of New Orleans Programming and other New Orleans staff regarding improving the experience for staff, families and stakeholders
Development/Communications
Provide regular content (i.e. photos and anecdotes) to the home office Communications team to assist in telling the story of Generation Hope’s work in New Orleans
Partner in creating documents, presentations, and other materials involving administrative work in tandem with the home office Development team (i.e. preparing for meetings with local donors)
Assist with compiling compliance-related documents and receipts for New Orleans related grant proposals and reports
Bookkeeping and Finance Administration
Partner with the home office Finance team to manage all local accounting activities (e.g. deposits, check requests) and serve as local point of contact for questions regarding accounting processes and procedures
Manage the tuition check process for all New Orleans Scholars, including making and tracking any necessary refund requests
Works with the home office Finance team to monitor New Orleans related financial pledges in the donor database
Programming
Support the execution of Scholar Program events by assisting with venue and vendor research, recruiting volunteers, ordering supplies, assisting with set-up, etc.
Manage all in-kind donations for the New Orleans site, including executing the Fall and Spring Wishlist and Holiday gift campaign, w orking with in-kind donors to coordinate acceptance and drop-off of items, and ensuring that in-kind donation forms are completed accurately and in a timely manner
Assist in recruiting volunteers to support New Orleans programming
Support the Director of Programming in tracking Scholar and mentor applications and required paperwork and scheduling interviews
Other duties as assigned
To qualify for this position, you should have:
Personal qualities of honesty, credibility, and dedication to the mission and values of Generation Hope
An Associate’s degree in nonprofit management, finance management, finance, and or business administration or a similar degree program or a combination of training and experience
Minimum 4 years of operational and office management experience, preferably in a nonprofit organization
Experience managing Quickbooks Online or similar financial management software is a plus
Proficient computer skills and in-depth knowledge of relevant software such as Microsoft Suite, Google Workspace, CRM’s, etc. required
Knowledge of standard office administrative practices and procedures, organization and problem-solving skills, which support and enable sound decision making
To be successful in the position, you must be able to:
Work in a fast pace environment, a multi-tasker with the ability to wear many hats
Innovate and be creative, having the ability to generate solutions that will streamline work
Set up, prep, and organize in-person and virtual meetings, such as Zoom, Google Meet, etc.
Demonstrate comfort using a business email system, such as Gmail
Build relationships with various personalities while continuing to enforce policies
Prioritize, negotiate, and work with various internal and external stakeholders.
Serve as an accountability partner for staff and a thought partner for the Director of New Orleans Programming
Willing to travel if needed (no more than 10% travel outside of the New Orleans area)
Personal and professional commitment to understanding and dismantling systemic and institutional racism
CANDIDATES MUST RESIDE IN GREATER NEW ORLEANS BEFORE THE EMPLOYMENT START DATE. Generation Hope has a hybrid remote and in-office work model.
Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers. As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here .
To apply, please complete the online application here: https://Generation_Hope.formstack.com/forms/apply_now . Please do not call.
Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.
Job Title: Operations Coordinator
Reports to: Director of New Orleans Programming
Job Status: Full time (40 hours/week)
Salary: $40,000 - $45,000
Application Deadline: December 19, 2023
Starting: January 2024
Location: New Orleans, LA
About Generation Hope:
Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date we have provided over $1 million in tuition assistance, supported over 330 teen parents in college, celebrated more than 140 degrees earned through our program, and built relationships with 30+ two and four-year institutions across the country. For more information, please visit www.generationhope.org.
By joining our team, you will be working for an organization named "one of the best nonprofits" by the Catalogue for Philanthropy. Not only do we live out and operationalize our values, we have done the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all of its forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team.
Position:
The Operations Coordinator is a full-time position, working directly with the Director of New Orleans Programming to enhance Generation Hope’s internal and external effectiveness in the New Orleans area. The Operations Coordinator serves as a point of contact for the organization in the New Orleans area and is responsible for providing outstanding customer service, being an enthusiastic professional, and building relationships with stakeholders. This position collaborates with the home office Operations, Finance, and Development teams to support day-to-day activities and support donor management systems and tasks as they relate to the New Orleans office.
Responsibilities:
Operations
Implement and maintain New Orleans office operations and procedures, handling correspondences, designing and adhering to document management and filing systems, reviewing supply requests, and performing clerical functions to improve office efficiencies
Make recommendations that increase efficiency, maximize operational budget and nurture team culture
Greet visitors by welcoming and directing them appropriately, including answering incoming calls, relaying messages, and fielding general inquiries
Provide logistical support for large meetings taking place in and out of the New Orleans office
Check the mail regularly and ensure staff receive relevant mail
Manage New Orleans Programming calendar and communicate any scheduling changes to relevant staff
Procure and maintain printers and other office equipment, including working with vendors and suppliers and assisting staff with use and troubleshooting of equipment
Manage local facility needs, ensuring all spaces are appropriately cleaned, maintained and stocked, ordering necessary tools, equipment, and supplies, and managing the inventory system
Research any needed equipment and software and makes recommendations to the Director of New Orleans Programming
Serve as the liaison with outside vendors/service providers related to operations needs, such as subscription-based services, office space, and IT firm
Monitor and keep the organization’s New Orleans area memberships current (i.e. Chamber of Commerce, etc.)
Train new staff on the CRM and work with the home office Operations team to maintain an internal usage guide to assist staff with how to use the database on an ongoing basis
Work with the Director of New Orleans Programming to plan and support site-specific events (i.e., team retreats, team morale activities, etc.)
In partnership with the Director of New Orleans Programming and the home office Operations team, support staff onboarding
Support the Director of New Orleans Programming with the Local Advisory Board including meeting scheduling and planning, preparation of meeting materials, and ongoing local board support
Serve as thought partner to the Director of New Orleans Programming and other New Orleans staff regarding improving the experience for staff, families and stakeholders
Development/Communications
Provide regular content (i.e. photos and anecdotes) to the home office Communications team to assist in telling the story of Generation Hope’s work in New Orleans
Partner in creating documents, presentations, and other materials involving administrative work in tandem with the home office Development team (i.e. preparing for meetings with local donors)
Assist with compiling compliance-related documents and receipts for New Orleans related grant proposals and reports
Bookkeeping and Finance Administration
Partner with the home office Finance team to manage all local accounting activities (e.g. deposits, check requests) and serve as local point of contact for questions regarding accounting processes and procedures
Manage the tuition check process for all New Orleans Scholars, including making and tracking any necessary refund requests
Works with the home office Finance team to monitor New Orleans related financial pledges in the donor database
Programming
Support the execution of Scholar Program events by assisting with venue and vendor research, recruiting volunteers, ordering supplies, assisting with set-up, etc.
Manage all in-kind donations for the New Orleans site, including executing the Fall and Spring Wishlist and Holiday gift campaign, w orking with in-kind donors to coordinate acceptance and drop-off of items, and ensuring that in-kind donation forms are completed accurately and in a timely manner
Assist in recruiting volunteers to support New Orleans programming
Support the Director of Programming in tracking Scholar and mentor applications and required paperwork and scheduling interviews
Other duties as assigned
To qualify for this position, you should have:
Personal qualities of honesty, credibility, and dedication to the mission and values of Generation Hope
An Associate’s degree in nonprofit management, finance management, finance, and or business administration or a similar degree program or a combination of training and experience
Minimum 4 years of operational and office management experience, preferably in a nonprofit organization
Experience managing Quickbooks Online or similar financial management software is a plus
Proficient computer skills and in-depth knowledge of relevant software such as Microsoft Suite, Google Workspace, CRM’s, etc. required
Knowledge of standard office administrative practices and procedures, organization and problem-solving skills, which support and enable sound decision making
To be successful in the position, you must be able to:
Work in a fast pace environment, a multi-tasker with the ability to wear many hats
Innovate and be creative, having the ability to generate solutions that will streamline work
Set up, prep, and organize in-person and virtual meetings, such as Zoom, Google Meet, etc.
Demonstrate comfort using a business email system, such as Gmail
Build relationships with various personalities while continuing to enforce policies
Prioritize, negotiate, and work with various internal and external stakeholders.
Serve as an accountability partner for staff and a thought partner for the Director of New Orleans Programming
Willing to travel if needed (no more than 10% travel outside of the New Orleans area)
Personal and professional commitment to understanding and dismantling systemic and institutional racism
CANDIDATES MUST RESIDE IN GREATER NEW ORLEANS BEFORE THE EMPLOYMENT START DATE. Generation Hope has a hybrid remote and in-office work model.
Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers. As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here .
To apply, please complete the online application here: https://Generation_Hope.formstack.com/forms/apply_now . Please do not call.
Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.