Regional Volunteer Services Officer

  • American Red Cross
  • Portland, OR, USA
  • Nov 28, 2017

Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

This position is a critical component of the American Red Cross regional team and infrastructure. It is responsible for strengthening and growing programs and services that will meet the regional community needs within resource constraints. Develops long- and short-term program strategies and oversees implementation for large-scale single programs/services or multiple smaller-scale programs/services. Directs and oversees the work assignment and performance of staff and volunteers. Develops and executes a recruitment strategy, managing the volunteer on boarding process for the region. Ensures coordinated outreach and partnerships within the larger Red Cross organization and external constituents (e.g.: community agencies). This person will serve as a program or service subject matter expert (SME) to staff, management, volunteers and external partners. Represents the Red Cross within the assigned region for the purposes of volunteer engagement.


Strategy: Develops growth strategy for area of responsibility. Design and implement retention strategies with departments and programs to assist with volunteer development, leadership development and managing goals and objectives. Oversees risk management issues specific to Volunteer Services. Provides oversight and maintenance of database/computer systems. Provides innovative thought leadership and shapes the knowledge base. Maintains clear and current knowledge of any legal and administrative requirements and/or issues specific to volunteer programs. Maintains knowledge and awareness of trends in volunteerism and designs the program to capitalize on them. Builds relationships and provides managerial guidance to Regional and Chapter executive teams, staff, volunteers, community, and other external partners. Develops and cultivates professional relationships with key internal & external partners/organizations.

Relationship Mgmt and Community Outreach: Participates in communication/civic activities and events to promote volunteer opportunities. Develops and cultivates professional relationships with key internal and external partners/organizations. Attends regional and community meetings and events and facilitates exchange of information and resources within jurisdiction. Develops and conducts presentations to promote Red Cross services and programs to community.

Fiscal Responsibility: Builds financially sound, executable, data-driven business strategies in support of a program area and/or services. May have ongoing fiscal and budget responsibility with grant coordination duties in contract-funded programs. Identifies possible funding sources for program or service initiatives from various sources like government agencies and philanthropic foundations/organizations.

Staff and Volunteer Management: Provides strong leadership, develops and sets individual and team performance goals and manages/drives change. Hires, manages, trains and evaluates staff and volunteers. Designs, develops and implements a targeted volunteer management recruitment plan for the region and proactively outreaches to business leaders and others to support volunteer needs. Implements recruitment plan with particular attention to diversity and inclusion goals of the region and ARC strategic plans. Oversees curriculum design for volunteer training modules and recruitment presentations. Creates performance review process to accurately assess volunteer performance and adjusts performance as and when needed. Finds and implements ways to improve or increase the quality and production for the work directed.

Internal Communications: Manages Volunteer Connection for assigned territory and volunteers. Manages job postings and application process. Ensures volunteer data is up-to-date.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.


  • Customer Focused
  • Strong Interpersonal Communication
  • Strong Written and Oral Communications
  • Dealing with Ambiguity/learning on the Fly
  • Motivating Others/Influencing
  • Priority Setting
  • Problem Solving

Essential Functions/Physical Requirements:
Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions.

Work Conditions:
Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.


Education: Bachelor’s degree or equivalent combination of education and experience.

Experience: Minimum of 7 years of progressive experience directing and leading large scale social service programs. Track record of leadership results in non-profit and/or for-profit organizations. Proven results in achieving financial success in a business unit or area and leveraging relationships with diverse levels of internal & external stakeholders.

Management Experience: Minimum of 5 years of staff management experience. Demonstrated ability to develop effective work teams and build consensus within the organization and the community. Proven ability to build strong relationships that fosters collaborative approaches to achieving organizational success.

Skills and Abilities: Excellent interpersonal, verbal and written communications skills. Proven ability to management multiple projects and priorities. Demonstrated knowledge of non-profit management and volunteer engagement. Ability to apply financial rigor and acumen to all initiatives.

Other: Intermediate proficiency with MS Office software, including Word, Excel, PowerPoint and
Outlook. Familiarity with federal, state and local employment laws.

Travel: May require some travel.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit to apply.

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