Disaster Operations & Readiness Director

  • American Red Cross
  • Fairfax, VA, USA
  • Nov 28, 2017

Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

This position supports the Senior Director of Operations & Readiness in the oversight of Region, Division and National Level Operations. In this role, the Director of Operations & Readiness develops and reviews planning assumptions, disaster budgets and service delivery plans, coordinates among and between all levels of the Humanitarian Services organization and supporting functions, and assists the Vice President of Operations and Logistics in overseeing day-to-day operational readiness and mission execution.

This position reports to and works to perform these functions according to the direction provided by the Senior Director of Operations & Readiness, who also provides professional development.

Primary responsibilities include:

  • Responsible for developing, enhancing, and implementing operational readiness programs, projects, activities, tools, and resources aimed at Supportive Communities, including building and sustaining authentic relationships and partnerships with and within the whole community so that the community understands, welcomes, supports, and participates in the delivery of Red Cross services in times of need.
  • Monitors, supports, and oversees Divisions’ and Regions’ efforts to strengthen operational readiness through a process that aligns sheltering and feeding expectations and commitments with local emergency management officials and to inform and include community partners.
  • Develops, analyzes, and sustains policies, metrics, and tools to support Divisions’ and Regions’ efforts to enhance relationships with local and county emergency management by clarifying expectations and fulfilling our commitments, including capturing, analyzing, and visualizing quantitative and qualitative data relevant to community resource requirements as well as Red Cross resources capacities.
  • Supports the Senior Director of Operations & Readiness in the development and coordination of the Operations Management cadre of volunteers and staff to serve as leadership on Disaster Operations.
  • Manages designated staff who support Operations and Readiness.
  • Responsible for writing guidance and job tools for Operations Management to support the leadership of Disaster Relief Operations.
  • Responsible for Continuity of Operations Planning for Disaster Cycles Services Headquarters.
  • Conducts data analysis and monitors operations trends to help DCS leadership anticipate and forecast potential operational readiness requirements.
  • Collaborates with all Disaster Cycle Services NHQ units as well as with Divisions to ensure integration of stakeholders in operational guidance and in support of Disaster Relief Operations as appropriate.

This is an emergency management position and may require participation in relief operations leadership either at NHQ or at various locations as required.


Education: Bachelor’s Degree in a related field strongly preferred or equivalent years of experience in lieu of degree.

Experience: A minimum of 7 years of supervisory program management experience at any level and at least 5 years of field operational experience at any level.

Management Experience: 5-7 years of staff management experience. Demonstrated abilities in the following areas: process improvement, metric development, relief operations management, strategy and volunteer relations.

Skills and Abilities: Proven track record of accomplishment related to programs design, process improvement, leadership and management. Additionally, this position requires an ability to provide analysis, project resource requirements and establish metrics and performance goals. Strong writing skills are essential. Individual must be oriented toward customer service, build and participate on teams and collaborate with internal and external groups including public speaking engagements.

Other Requirements: This position requires familiarity with the following specific areas of knowledge: ARC programs, government mass care programs, NVOAD agency programs, operational readiness, government engagement and liaison programs, and general emergency management theory and practice. Essential Functions/ Physical Requirements Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions.

Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May Travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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