GUEST SERVICE REPRESENTATIVES

  • Krispy Kreme
  • Issaquah, WA, United States
  • Nov 29, 2017
Part time Restaurant-Food Service

Job Description

Responsible for exceeding guest expectations by providing efficient, friendly guest service.  Ensures that all doughnut, baked goods, Kool Kreme ice cream and coffee products are fresh and meet Krispy Kreme standards.  Maintains store cleanliness in the lobby and in the back of the house.  Teamwork, enthusiasm, and a high energy level are necessary for success in this position.

DUTIES

  • Be able to work a variety of hours, days and shifts, including weekends
  • Get along with others and be a team player
  • Be genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm ,sincere smile and anticipating their needs
  • Use tact and good judgment when dealing with difficult guests, responding to guest needs with patience and courtesy
  • Fill guest orders accurately and quickly
  • Stock and rotate doughnuts and baked goods in display case and rolling racks
  • Maintain awareness of doughnut inventory
  • Timely expedite ice cream cones, shakes and sundaes
  • Assist with the general cleanliness of the back and the outside of the store
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Use sales techniques and present and encourage current promotions to guests
  • Ensure that all food items are correctly recorded on computer register system
  • Accurately count a cash drawer and be responsible for the security and reconciliation of the cash drawer
  • Accurately account for and balance all sales and receipts at the end of the shift
  • Comply with all safety and sanitation (including handwashing) guidelines and procedures
  • Be proficient in the use and operation of all necessary tools and equipment, including the Point of Sale system
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Other duties will be assigned as needed

ESSENTIAL FUNCTIONS

  • Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction
  • Perform more than one task at a time, calmly and effectively in an extremely busy and stressful work environment
  • Work in a confined, crowded space of variable noise and temperature levels
  • Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
  • Safely and effectively use and operate all necessary tools and equipment
  • Be able to stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
  • Accessibility varies by location

URL

Listing Logo