Hourly Supervisor

  • Aramark
  • Atlanta, GA, United States
  • Dec 14, 2017
Full time Service Hospitality Food Service Customer Service

Job Description

Job Summary: The hourly supervisor oversees the operations of their location to ensure all food is prepared and served according to health and safety regulations; facility is clean; employees are properly trained; and, customers are satisfied with their service. The supervisor assists in managing the staff and plays a large role in the ability to maintain positive employee relations and a positive team environment.

Responsible for opening and closing the building according to expectations of the management team

Oversee the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils

Ensure all staff on duty are properly trained and adhere to cash handling standards

Responsible for making sure the staff uses correct portions when preparing and serving items

Follow and direct others in the standards for product merchandising, line display, stocking, storing of products and distribution of marketing material

Ensure the staff appropriately logs and disposes of waste, follow 5P process including recipe standards

Responsible for cash handling, safe verification and daily deposits

Responsible for Work Force Management scheduling, editing, keying exceptions and approving time

 Knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool

Delegates tasks to employees as necessary

Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information

 Monitor theft in the location and report incidents to managers

Ensure uniform compliance of the staff members

 Maintain a safe work environment by enforcing all safety standards

Understand the proper use of and storage of chemicals used in the location. Be familiar with the chemical SDS book and its contents

Daily use of the correct PPE for the task assigned

Report all injuries immediately to your manager and/or supervisor

Knowledge of QA Audit

Additional Job Functions:

Cross-train at other positions in the location

 Work at other stations and in other departments as necessary

 Completion of any task requested by a supervisor or member of the ARAMARK management team.

Supervisory Responsibilities: Oversees and directs staff to ensure timely and effective service of customers.

Work Environment:

Front-of-house and/or back-of-house

 Occasionally inside kitchen area and or dish room; including interaction with heated equipment, steam, loud noises, chemical products, and other at risk conditions.

Equipment Used:

 Cash Register

Credit Card Machine

POS System


 Coffee Machine



All Kitchen Equipment Required Qualifications:

1 year of supervisory experience

 Must be able to effectively communicate and understand directions

Must be able to understand safety rules, ARAMARK Alcohol Regulations, operating and maintenance instructions and procedures

Must be willing to perform a variety of tasks as assigned

Excellent customer service and a positive attitude

 Strong leadership skills

Must be able to work in a team environment

Time management, organization, and multi-tasking skills

Basic computer skills and ability to quickly learn new technology systems

Ability to manage people and have accountability for company assets

Successful completion of the Aramark Hourly Food Handlers training within the first 30 days of employment

Must be willing to follow all Aramark Safety Standards Desired Qualifications:

 Experience in food service industry

 Courtesy and tact in dealing with guests, co-workers, as well as others in the college community


General-Other: Food Services, Food & Beverage Serving, Retail Customer Service





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