Supports the day-to-day operations of a comprehensive development function. Serves as the initial point of contact and liaison between the development team and others, internal and external, regarding donations, meetings and special events. Processes forms and generates and provides timely reports. Maintains donor database and fundraising activity information. Assists with communications and donor recognition. Maintains a calendar of reports, meetings and events. Processes development mailings. Manages scheduling and calendar for Chief Development Officer. Processes and acknowledges all donor contributions. Management and coordination of volunteers and committees.
1. Provides administrative and clerical support including: scheduling meetings and calendar appointments, answering telephones, routing incoming calls, processing mail and customer service.
2. Responds to general inquiries about development program or service.
3. Processes department and third-party mailings.
4. Conducts or coordinates chapter based direct mail fundraising and distributes all mailings including donor thank-you letters.
5. Initiates, customizes and proofs chapter’s thank you letters to donors.
6. Manages the chapter’s donor database. Confirms donation coding and provides associated reports.
7. Manages all data entry for daily processing of donor contributions, including gifts received as cash, checks, wire transfer, EFT, credit cards, pledges, and in-kind.
8. Updates donor records with new information from returned mailings and financial development staff.
9. Ensures all data entry records are error free
10. Sorts and codes all donor contributions for data entry into data management system(s).
11. Reconciles and processes non-chapter donations, forwarding check requests as appropriate
12. Creates data files and coordinates submission of acknowledgements that are fulfilled by external vendor(s).
13. Provides standard periodic (daily, weekly, monthly) gift reports for all Financial Development business units, including reporting on online giving.
14. Runs donor queries, performs general support duties and provides customer service to donors, volunteers and staff.
15. Maintains strict confidentiality of donors, contributions, programs and department procedures.
16. Independently resolves minor problems and issues which may impact development function outcomes.
17. Works with other departments to support chapter activities.
18. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expect that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function.
19. Carries out any additional assignments required to fulfill the Mission of the American Red Cross.
Education: Bachelor’s degree or combination of education and experience, which would provide an equivalent background.
Experience: Minimum 3 to 5 years of proven experience and documented success in fund development.
Management Experience: Preferred 6 months – 1 year supervisory experience.
Skills and Abilities: Leadership ability with exemplary interpersonal, verbal, listening and written communication skills. Partners internally and externally with others to develop the organization; open, friendly and comfortable with diverse groups; networks effectively and establishes long-term relationships with the community. Works successfully on teams and strives for optimum results; resolves conflict; promotes cooperation, commitment, momentum and pride; puts success of team above own interests. Ability to manage multiple priorities with strong skills in planning and problem-solving. Capable of directing and working effectively with donors, volunteers, staff and committees in a wide range of activities while under pressure and/or deadlines.
Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.
Travel: May involve travel.
Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions.
Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response
organization, staff may be asked to be on 24-hour call during period of major disaster.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.
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