The Oregon Health Authority is modernizing and expanding their IT infrastructure and currently has a fantastic opportunity for 2 Service Desk Technicians with IT experience to join an excellent team and work to advance their IT operations.
What you will do!
As a Service Desk Technician, you will provide support to both internal and external customers of the Office of Information Services (OIS). You will serve in a Tier 1 capacity with a concentration on receiving and recording end-user desktop issues.
In this role, you will resolve repetitive issues such as password resets and training/inquiry questions. You will develop specialized knowledge in one or two technical areas and general knowledge in a few others.
This position will allow you the opportunity to clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in person as needed. You must be able to demonstrate both strong technical and customer service skills and be able to answer complex technical questions. When necessary, you will pass problems that you cannot resolve to upper-level technical support personnel and outside of the service desk.
What's in it for you?
Collaboration in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are a Service Desk Technician with IT experience, don't delay, apply today!
(a) Two (2) years of information systems experience in IT Service Desk Support.
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.