Service Desk Technician

  • Oregon Health Authority
  • 3990 Fairview Industrial Drive Southeast, Salem, OR, United States
  • Jan 09, 2018
Full time Information Systems Technical Support Service Desk

Job Description

The Oregon Health Authority is modernizing and expanding their IT infrastructure and currently has a fantastic opportunity for 2 Service Desk Technicians with IT experience to join an excellent team and work to advance their IT operations. 

What you will do!
As a Service Desk Technician, you will provide support to both internal and external customers of the Office of Information Services (OIS). You will serve in a Tier 1 capacity with a concentration on receiving and recording end-user desktop issues.
 
In this role, you will resolve repetitive issues such as password resets and training/inquiry questions. You will develop specialized knowledge in one or two technical areas and general knowledge in a few others.
 
This position will allow you the opportunity to clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in person as needed. You must be able to demonstrate both strong technical and customer service skills and be able to answer complex technical questions. When necessary, you will pass problems that you cannot resolve to upper-level technical support personnel and outside of the service desk.  

What's in it for you?
Collaboration in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are a Service Desk Technician with IT experience, don't delay, apply today! 
 

 

MINIMUM QUALIFICATIONS:

(a) Two (2) years of information systems experience in IT Service Desk Support.
 
OR 
 
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.


 REQUESTED SKILLS:

  • Strong background and experience in all areas of information technology.
  • Working knowledge of the agency's programs, office locations and staff to assist customers and affiliates within the Department of Human Services and the Oregon Health Authority.
  • Customer service experience in a helpdesk/call center environment.
  • Troubleshooting experience in a helpdesk/call center environment.
  • Excellent customer service skills to serve internal/external customers.
  • Proficiency with tools and programs in the Microsoft Office Suite.
  • Exceptional written and verbal communication and presentation skills. 
  • Experience in promoting a culturally competent and diverse work environment.

Occupations

Technical Customer Service

URL

Salary

$43,464.00 - $62,736.00 Annually

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