L&I Industrial Relations Agent 2, Bilingual

  • Washington State Department of Labor & Industries
  • Kennewick, WA, United States
  • Jan 19, 2018
Full time Service Safety

Job Description

In addition to the base salary, the selected incumbent will receive 5% assignment pay for bilingual duties.
 
As a bilingual Industrial Relations Agent, for L&I's Employment Standards Program, you will have a direct impact in fulfilling the "Working" component of the agency's mission.  Your work promotes and enforces fair labor practices ensuring employees are paid their appropriate and fair wage.  You will also educate Washington's employers and employees on the Wage Payment Act, Child Labor statutes, and Washington Employment Standards.

The work varies and is challenging, it can be very rewarding to help employers understand what is required of them and to help workers recover the wages they have earned. Industrial Relations Agents are very close to the action and get to see the rewards of their efforts as they interact directly with their customers.

Your initial accomplishments will include:

As a bilingual Industrial Relations Agent, for L&I's Employment Standards Program, you will have a direct impact in fulfilling the "Working" component of the agency's mission.  Your work promotes and enforces fair labor practices ensuring employees are paid their appropriate and fair wage.  You will also educate Washington's employers and employees on the Wage Payment Act, Child Labor statutes, and Washington Employment Standards.

The work varies and is challenging, it can be very rewarding to help employers understand what is required of them and to help workers recover the wages they have earned. Industrial Relations Agents are very close to the action and get to see the rewards of their efforts as they interact directly with their customers.

Your initial accomplishments will include:

  • Attaining a comprehensive foundation and understanding of the program.
  • Become familiar with the flow and application of Program Standard Work Processes.
  • Become familiar with Program policies and how to apply them to your investigations.
  • Understanding of the Washington state RCW and WAC regulations pertaining to the Employment Standards Program and where to find them.
  • Creating a personal organization and task management system to stay current with investigations and case files that complies with Operations Manual established for the program.

Some of what you will do:

  • Communicate with employers and employees in English and Spanish to resolve wage disputes.
  • Conduct investigations and properly apply, interpret and enforce numerous state laws, including Industrial Welfare, Farm Labor and the Minimum Wage Act, as well as Agricultural Labor and Child Labor Laws.
  • Review and audit payroll records to determine proper payment of wages.
  • Mediate disputes and negotiate settlements for collection of unpaid wages.
  • Prepare case files for litigation if dispute is not resolved.
  • Testify in judicial proceeding.
  • Educate employers and employees on Employment Standards laws on overtime, unauthorized deductions, agreed wage, final wages, minimum wage, meal and rest breaks, child labor regulations and other related wage and hour issues.

Who Should Apply?
Spanish professionals with a bachelor's degree and 2 years' experience in labor or employment relations and regulations, collection of revenue or taxes from employers or businesses, audit of employer financial records, or the interpretation and explanation of Labor & Industries rules and regulations regarding employment standards, wages and hours, or related experience.

Additional qualifying experience will substitute for education at the rate of 1 year of experience for 2 years of education.

Typing and composing professional correspondence is essential to this job. Please include an online typing assessment which includes your full name, words per minute and is at least 4 minutes in length. To see a typing assessment that meets the requirements visit http://www.typingtest.com/. Select and take the 4-minute assessment.  Take a screen shot of your result, save, and attach during the on line application process.  Please do not send a link. 

What we're looking for

  • Excellent communicator in both English and Spanish with ability to read write and adapt the conversation at the level of the audience.
  • Strong English and Spanish writing skills, able to prepare written documents; organize facts, arguments and conclusions in clear and logical sequence.
  • Ability to thrive in a fast paced team environment, multi-tasking and able to make timely and accurate decisions.
  • Knowledge of laws governing all phases of labor relations.
  • Influence voluntary compliance.
  • Experience with rules of evidence, auditing, accounting and bookkeeping procedures.
  • Able to interpret complex laws, rules and regulations.
  • Analyze issues involving wage disputes.
  • Formulate suggestions for compromise and settlement of disputes.
  • Exceptional writing ability to prepare written documents, organize facts, arguments and conclusions in a clear and logical sequence.
  • Exercise mature judgment in all public settings.
  • Excellent computer skills (i.e. Microsoft Word, Excel, Outlook, Internet research).
  • Ability to plan, organize and prioritize work activities.
  • Keen attention to detail.
  • Mediation skills with ability to understand interests and resolve differences.
  • Willing and able to work with hostile customers. Able to respond to difficult situations with tact and diplomacy.
  • Honest, forthright and professional in all interactions.
  • Valid driver's license and ability to travel to employers' worksite, local or regional, but may include statewide travel.
  • Typing 40 WPM accounting for errors. Provide an online typing assessment, ensuring it includes your name, words per minute (WPM) and is a minimum of 4 minutes in length. Typing assessment cannot be more than 12 months old.

Consideration will be given to complete applications.  In addition to your application, the process requires that you include the following. Please attach while in the on-line application process.

  • Cover letter
  • A minimum of 3 names of professional references, who have directly supervised and worked with you.
  • Copy of your on-line 4-minute typing assessment that meets the 40 wpm qualification. To see a typing assessment that meets the requirements visit http://www.typingtest.com/. Select and take the 4-minute assessment.  Take a screen shot of your result, save, and attach during the on line application process.  Please do not send a link.

Salary

$3700.00-$4875.00