Reports to: Senior Director, Enterprise Applications and Procurement Staff reporting to this position: None Department: Administration Position classification: Exempt, full time; Nonunion - Level 6 Minimum compensation: $77,000 Work site: Hybrid (on-site two days per week, Washington, D.C., office)
Summary
American Progress has an immediate opening for a Salesforce Administrator to join the Enterprise Data subteam of the Information Technology Services team. Salesforce is integrated into every phase of American Progress’ product life cycle—from fundraising, to billing time, to tracking work products, to outreach and analytics. Salesforce is also used for back-office processes such as onboarding, offboarding, and inventory.
Working as part of a team, the Salesforce Administrator will oversee the management and enhancement of the platform, as well as contribute to the development and rollout of Salesforce-based solutions. This position is an excellent opportunity for a technologist who is interested in applying innovation to help further progressive policies and ideals.
The ideal candidate is a team player with strong technical abilities and good judgment about which approach to take. They enjoy sharing that knowledge and wisdom with the team and customers to deliver streamlined processes that improve the efficiency of staff members and the organization.
Responsibilities:
Work with staff across the organization who use Salesforce, providing training and continued support.
Work with staff to improve the Salesforce system to better meet their needs and streamline processes.
Oversee day-to-day activities and operations of a complex, highly customized Salesforce implementation.
Manage and participate in projects to improve the organization’s use of Salesforce, working with staff and external consultants to implement enhancements to the system.
Design and develop solutions in accordance with business requirements, which involves customizing configurations, creating workflows, and building custom apps.
Use Apex, Visualforce, and Lightning Components to develop tailored solutions that enhance user experience and business processes.
Conduct testing of Salesforce applications to identify and fix bugs, ensuring high-quality standards are met.
Manage user roles, security, profiles, workflow rules, and other configuration options.
Manage data loads and clean up data as needed, as well as create customized reports and dashboards.
Keep up to date with new Salesforce.com features, best practices, and releases through Salesforce and its community.
Perform other duties as assigned.
Requirements and qualifications:
Bachelor’s degree or equivalent combination of education and experience.
At least two years of experience as Salesforce administrator for a large, multifaceted organization—ideally a nonprofit or government agency.
Strong drive to elicit customers’ problems and opportunities and to make rapid and incremental improvements.
Experience training and supporting nontechnical staff in the use of Salesforce or other server-based software.
Strong technical skills, including mastery of workflows, formula fields, validation rules, s-controls, and custom buttons.
Ability to learn quickly as Salesforce rolls out new features and when using existing features for the first time or in a new way.
Proficient with the basic Salesforce tools, including roles, profiles, page layouts, custom objects, and record types—and good judgement deciding what tool to use.
Proficient with data export, import, and use of Microsoft Excel to facilitate uploads and data transformations.
Proficient with the Data Loader tool.
Proficient at migrating data between objects or fields.
Demonstrated analytical and problem-solving skills, as well as troubleshooting expertise.
Ability to prioritize effectively and escalate issues as required.
Good team player who helps the team succeed and learn, while taking advantage of opportunities to learn.
Exceptional oral and written communication skills.
Proficiency in Microsoft Office, with a strong knowledge of Microsoft Excel and Word.
Experience with marketing automation platforms such as Engaging Networks—particularly experience with managing the integrations between systems—is a plus.
Process Builder skills are a big plus.
Salesforce.com Certified Administrator is a plus.
Understanding of nonprofit organizations is a plus.
Commitment to the values and ideals advanced by American Progress.
American Progress offers a full and competitive benefits package. Candidates from diverse backgrounds are strongly encouraged to apply. This position is not represented by a union and has a minimum salary of $77,000.
American Progress’ hybrid work policy is posted on our Jobs page. Please visit this page for updates. Any changes to this policy will also be communicated at the time of hire.
Apr 16, 2024
Full time
Reports to: Senior Director, Enterprise Applications and Procurement Staff reporting to this position: None Department: Administration Position classification: Exempt, full time; Nonunion - Level 6 Minimum compensation: $77,000 Work site: Hybrid (on-site two days per week, Washington, D.C., office)
Summary
American Progress has an immediate opening for a Salesforce Administrator to join the Enterprise Data subteam of the Information Technology Services team. Salesforce is integrated into every phase of American Progress’ product life cycle—from fundraising, to billing time, to tracking work products, to outreach and analytics. Salesforce is also used for back-office processes such as onboarding, offboarding, and inventory.
Working as part of a team, the Salesforce Administrator will oversee the management and enhancement of the platform, as well as contribute to the development and rollout of Salesforce-based solutions. This position is an excellent opportunity for a technologist who is interested in applying innovation to help further progressive policies and ideals.
The ideal candidate is a team player with strong technical abilities and good judgment about which approach to take. They enjoy sharing that knowledge and wisdom with the team and customers to deliver streamlined processes that improve the efficiency of staff members and the organization.
Responsibilities:
Work with staff across the organization who use Salesforce, providing training and continued support.
Work with staff to improve the Salesforce system to better meet their needs and streamline processes.
Oversee day-to-day activities and operations of a complex, highly customized Salesforce implementation.
Manage and participate in projects to improve the organization’s use of Salesforce, working with staff and external consultants to implement enhancements to the system.
Design and develop solutions in accordance with business requirements, which involves customizing configurations, creating workflows, and building custom apps.
Use Apex, Visualforce, and Lightning Components to develop tailored solutions that enhance user experience and business processes.
Conduct testing of Salesforce applications to identify and fix bugs, ensuring high-quality standards are met.
Manage user roles, security, profiles, workflow rules, and other configuration options.
Manage data loads and clean up data as needed, as well as create customized reports and dashboards.
Keep up to date with new Salesforce.com features, best practices, and releases through Salesforce and its community.
Perform other duties as assigned.
Requirements and qualifications:
Bachelor’s degree or equivalent combination of education and experience.
At least two years of experience as Salesforce administrator for a large, multifaceted organization—ideally a nonprofit or government agency.
Strong drive to elicit customers’ problems and opportunities and to make rapid and incremental improvements.
Experience training and supporting nontechnical staff in the use of Salesforce or other server-based software.
Strong technical skills, including mastery of workflows, formula fields, validation rules, s-controls, and custom buttons.
Ability to learn quickly as Salesforce rolls out new features and when using existing features for the first time or in a new way.
Proficient with the basic Salesforce tools, including roles, profiles, page layouts, custom objects, and record types—and good judgement deciding what tool to use.
Proficient with data export, import, and use of Microsoft Excel to facilitate uploads and data transformations.
Proficient with the Data Loader tool.
Proficient at migrating data between objects or fields.
Demonstrated analytical and problem-solving skills, as well as troubleshooting expertise.
Ability to prioritize effectively and escalate issues as required.
Good team player who helps the team succeed and learn, while taking advantage of opportunities to learn.
Exceptional oral and written communication skills.
Proficiency in Microsoft Office, with a strong knowledge of Microsoft Excel and Word.
Experience with marketing automation platforms such as Engaging Networks—particularly experience with managing the integrations between systems—is a plus.
Process Builder skills are a big plus.
Salesforce.com Certified Administrator is a plus.
Understanding of nonprofit organizations is a plus.
Commitment to the values and ideals advanced by American Progress.
American Progress offers a full and competitive benefits package. Candidates from diverse backgrounds are strongly encouraged to apply. This position is not represented by a union and has a minimum salary of $77,000.
American Progress’ hybrid work policy is posted on our Jobs page. Please visit this page for updates. Any changes to this policy will also be communicated at the time of hire.
The College of Charleston
Charleston, South Carolina
Assistant Registrar for Student Services
Posting Details
POSTING INFORMATION
Internal Title
Assistant Registrar for Student Services
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
5
Level
1
Department
Registrar
Job Purpose
The Assistant Registrar for Student Services supervises a team of staff members, Student Services Associates ( SSA ) assigned to the core operations of the unit. The incumbent is responsible for overseeing the following key functions: registration assistance, grading assistance, transcript assistance, management of interactions through email, online chat, phones and walk-ins, and academic history maintenance. Under the direction of the Associate Registrar for Student Services and Graduation, the Assistant Registrar will coordinate activities and support directly related to the aforementioned key functions and is responsible for the day-to-day management of customer service and student records support. Coordinates the management of all records (paper & electronic) for the entire institution. Serves as the College’s official liaison with the SC Department of Archives and History’s Archives and Records Management Division and ensures proper compliance with established state guidelines.
Minimum Requirements
Bachelor’s degree and three years experience working in a college or university Registrar’s Office. Master’s degree preferred. Supervisory experience is preferred. Experience in records management and EDMS systems preferred. Knowledge and experience with student records, information storage and retrieval systems, digital imaging, and other archiving principles and techniques are helpful and preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Excellent written and oral communication skills required. Requires skillful planning, organizational, analytical and interpersonal skills. Some knowledge and familiarity with the South Carolina Public Records Act and its implications for the College of Charleston. Well versed in the demands and implications of such legislative mandates as FERPA and Graham-Leach-Bliley and how they relate to records management. Ability to apply and enforce records and information management principles and techniques equitably and evenly across various campus units.
Additional Comments Regarding Position
Occasional travel to training sessions and/or conferences. Weekend work twice a year for graduation services and End of Term Processing.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Salary
*$37,860 - $50,393
Posting Date
02/29/2024
Closing Date
03/14/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024034
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15077
Job Duties
Job Duties
Activity
Plans, coordinates and documents all aspects of the grading and class roll processes for the College, including corresponding and advising faculty & staff about deadlines, policies, and concessions. Manages updates to student standings and enrollment status changes for all undergraduate students. The Assistant Registrar ensures that all functional areas of the unit within their sphere are adequately staffed and resourced. This requires vigilance to employee schedules and requests for leave. Additionally, the Assistant Registrar is expected to present the needs of their areas to the Associate Registrar and the University Registrar on a regular basis. This requires regular analysis of unit needs and an ability to synthesize relevant data to inform decision-making. Ensures accurate changes are made to the academic history of current and former students as necessary. Oversees and assists with registration and grading activities at the front counter. This involves direct responsibility for processes within Banner that controls these functions. Responsible for assuring the prompt opening of the office (8:30 am) and ensuring the office is secure for the evening (5:00 pm).
Essential or Marginal
Essential
Percent of Time
40
Activity
Reviews student and faculty forms and updates student records in accordance with academic policies in a timely manner. Advises and provides guidance to academic departments and other administrative offices regarding policies and procedures for forms. Forms include but are not limited to, change of grade, deletion from the grade roll, withdrawal due to excessive absences, leave of absence, petition for late withdrawal, withdrawal from college, permission for an undergraduate student to take a graduate course, XXF Memo, deceased student flag, disciplinary suspension/dismissal, and IP grades/placement.
Serves as direct liaison with faculty, staff and administrators from the academic units across campus to troubleshoot any issues and assist in addressing new and/or unique needs related to the Office of the Registrar. Also works with students and parents as needed or elevated by other staff within the unit. Assists with updates to training manuals/materials as necessary and clearly communicates changes to assigned staff. Prioritizes front office daily work; monitors progress and productivity of assigned staff.
Essential or Marginal
Essential
Percent of Time
30
Activity
Assists with the end of term processing. Monitors RO Forms workflows to ensure they are processed in a timely manner. Oversees the registrar and grades email accounts and assists during busy times. Creates the Student Service Associate ( SSA ) weekly schedule. Ensures the SSA’s are cross-trained and have a general understanding of processes throughout the Office of the Registrar. Responsible for the cross-training of student workers. Evaluates policies and procedures and make recommendations for improvements.
Monitors and evaluates quality control processes for accurate and efficient records management (i.e., document storage, retention, disposal) in the Registrar’s Office to ensure proper compliance with SCDAH and FERPA demands. Meets regularly with internal users to determine information storage and retrieval performance and other automation needs. Consults with and advises Registrar’s staff and other information “feeder” offices on best practices for optimum accuracy and workflow. Works closely with SCDAH on the proper and timely disposal of campus records. Audits RO internal information management systems.
Essential or Marginal
Essential
Percent of Time
15
Activity
Advises and trains employees on proper records storage, retention and disposal methods. Consults with all campus users regarding records management in their respective areas to ensure full campus compliance with state and federal regulations. Audits and evaluates information management systems campus-wide.
Assists with the updating of data and processing of error corrections regarding the National Student Clearinghouse for enrollment and degree files. Interacts with faculty, staff and students on a regular basis. Provides policy interpretation and academic services. Participates in technology updates and new technologies implemented. Oversees the training and evaluation of staff.
Essential or Marginal
Essential
Percent of Time
15
Mar 01, 2024
Full time
Assistant Registrar for Student Services
Posting Details
POSTING INFORMATION
Internal Title
Assistant Registrar for Student Services
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
5
Level
1
Department
Registrar
Job Purpose
The Assistant Registrar for Student Services supervises a team of staff members, Student Services Associates ( SSA ) assigned to the core operations of the unit. The incumbent is responsible for overseeing the following key functions: registration assistance, grading assistance, transcript assistance, management of interactions through email, online chat, phones and walk-ins, and academic history maintenance. Under the direction of the Associate Registrar for Student Services and Graduation, the Assistant Registrar will coordinate activities and support directly related to the aforementioned key functions and is responsible for the day-to-day management of customer service and student records support. Coordinates the management of all records (paper & electronic) for the entire institution. Serves as the College’s official liaison with the SC Department of Archives and History’s Archives and Records Management Division and ensures proper compliance with established state guidelines.
Minimum Requirements
Bachelor’s degree and three years experience working in a college or university Registrar’s Office. Master’s degree preferred. Supervisory experience is preferred. Experience in records management and EDMS systems preferred. Knowledge and experience with student records, information storage and retrieval systems, digital imaging, and other archiving principles and techniques are helpful and preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Excellent written and oral communication skills required. Requires skillful planning, organizational, analytical and interpersonal skills. Some knowledge and familiarity with the South Carolina Public Records Act and its implications for the College of Charleston. Well versed in the demands and implications of such legislative mandates as FERPA and Graham-Leach-Bliley and how they relate to records management. Ability to apply and enforce records and information management principles and techniques equitably and evenly across various campus units.
Additional Comments Regarding Position
Occasional travel to training sessions and/or conferences. Weekend work twice a year for graduation services and End of Term Processing.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Salary
*$37,860 - $50,393
Posting Date
02/29/2024
Closing Date
03/14/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024034
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15077
Job Duties
Job Duties
Activity
Plans, coordinates and documents all aspects of the grading and class roll processes for the College, including corresponding and advising faculty & staff about deadlines, policies, and concessions. Manages updates to student standings and enrollment status changes for all undergraduate students. The Assistant Registrar ensures that all functional areas of the unit within their sphere are adequately staffed and resourced. This requires vigilance to employee schedules and requests for leave. Additionally, the Assistant Registrar is expected to present the needs of their areas to the Associate Registrar and the University Registrar on a regular basis. This requires regular analysis of unit needs and an ability to synthesize relevant data to inform decision-making. Ensures accurate changes are made to the academic history of current and former students as necessary. Oversees and assists with registration and grading activities at the front counter. This involves direct responsibility for processes within Banner that controls these functions. Responsible for assuring the prompt opening of the office (8:30 am) and ensuring the office is secure for the evening (5:00 pm).
Essential or Marginal
Essential
Percent of Time
40
Activity
Reviews student and faculty forms and updates student records in accordance with academic policies in a timely manner. Advises and provides guidance to academic departments and other administrative offices regarding policies and procedures for forms. Forms include but are not limited to, change of grade, deletion from the grade roll, withdrawal due to excessive absences, leave of absence, petition for late withdrawal, withdrawal from college, permission for an undergraduate student to take a graduate course, XXF Memo, deceased student flag, disciplinary suspension/dismissal, and IP grades/placement.
Serves as direct liaison with faculty, staff and administrators from the academic units across campus to troubleshoot any issues and assist in addressing new and/or unique needs related to the Office of the Registrar. Also works with students and parents as needed or elevated by other staff within the unit. Assists with updates to training manuals/materials as necessary and clearly communicates changes to assigned staff. Prioritizes front office daily work; monitors progress and productivity of assigned staff.
Essential or Marginal
Essential
Percent of Time
30
Activity
Assists with the end of term processing. Monitors RO Forms workflows to ensure they are processed in a timely manner. Oversees the registrar and grades email accounts and assists during busy times. Creates the Student Service Associate ( SSA ) weekly schedule. Ensures the SSA’s are cross-trained and have a general understanding of processes throughout the Office of the Registrar. Responsible for the cross-training of student workers. Evaluates policies and procedures and make recommendations for improvements.
Monitors and evaluates quality control processes for accurate and efficient records management (i.e., document storage, retention, disposal) in the Registrar’s Office to ensure proper compliance with SCDAH and FERPA demands. Meets regularly with internal users to determine information storage and retrieval performance and other automation needs. Consults with and advises Registrar’s staff and other information “feeder” offices on best practices for optimum accuracy and workflow. Works closely with SCDAH on the proper and timely disposal of campus records. Audits RO internal information management systems.
Essential or Marginal
Essential
Percent of Time
15
Activity
Advises and trains employees on proper records storage, retention and disposal methods. Consults with all campus users regarding records management in their respective areas to ensure full campus compliance with state and federal regulations. Audits and evaluates information management systems campus-wide.
Assists with the updating of data and processing of error corrections regarding the National Student Clearinghouse for enrollment and degree files. Interacts with faculty, staff and students on a regular basis. Provides policy interpretation and academic services. Participates in technology updates and new technologies implemented. Oversees the training and evaluation of staff.
Essential or Marginal
Essential
Percent of Time
15
America Needs You
The position is hybrid and can be based in New York City, NY, Northern, NJ, or Chicago, IL.
Are you ready to directly impact the lives of first-generation college students and champion economic mobility for all?
About Us
Did you know that only 21% of low income, first-generation students in the U.S. graduate from college within six years? Those who do graduate have a median household income 27% lower than their peers. While there are a multitude of college access programs for high school seniors and job assistance programs for low-wage earners, there are few programs that ensure first-generation students stay in school and build the skills necessary to prepare for long-term careers. This is where America Needs You (ANY) comes in.
ANY fights for economic mobility for ambitious, first-generation college students by providing transformative mentorship and intensive career development. Founded in 2009 and headquartered in New York City, ANY expanded to New Jersey in 2012, Illinois in 2015, and California in 2016, growing from serving 50 students to nearly 600 students annually. In 2021, ANY launched FirstGenU, a new virtual program designed to help 10,000 first-generation college students navigate their careers. Visit www.americaneedsyou.org to learn more.
Position Description
Reporting to the Chief Operating Officer, the Salesforce and Data Evaluation Director is a critical member of the national operations team and plays a key role in ensuring the effectiveness of our growing organization. The Salesforce and Data Evaluation Director is responsible for leading ANY and its staff in using data to inform the development and implementation of ANY programs and services. The Director will own the collection, analysis, compliance, audit, dissemination and utilization of all ANY data and systems.
The Director will own the administration of ANY’s CRM database – Salesforce. The role will create, update, and manage Salesforce solutions that ensure the successful operation of all programs, will improve all user experiences, and ensure that all ANY staff can reliably and accurately collect and report programmatic data. The Director will serve as a technical project manager and database administrator, and will be responsible for day-to-day support, training, maintenance, and improvement of Salesforce at ANY.
This position will also oversee all evaluation activities of the organization and coordinate with all local program sites regarding implementing and maintaining uniform data collection, reporting, utilization and evaluation protocols. The Director will cultivate relationships and position themselves as a proactive manager and thought leader on data, evaluation, and systems excellence at ANY.
Responsibilities include:
Data Management and Evaluation:
Lead data-driven program insights, monitoring, and quality control
Oversee the data evaluation plan for FirstGenU, ensuring that we are collecting, storing, and analyzing data accurately to demonstrate the impact of our program
Create, roll-out, and maintain a data collection plan across all existing systems specific to previously determined program outcomes, including training and capacity building of all staff
Establish, implement, and maintain comprehensive data collection standards, policies, procedures, and training to support efficient, accurate, and timely data tracking and to ensure data quality and integrity
Create timelines and processes for data quality review, reporting accuracy, and quality assurance; ensure program teams have the most up to date knowledge about all systems
Create expectations and best practices around data utilization and data-driven management all staff
Execute strategies to ensure that collected data is used to improve implementation, modify programs, hold ANY accountable, and share outcomes with external parties as needed
Prepare and deliver periodic updates and customized reports on the progress of the ANY programs to the organization’s board of directors, funders, partners, leadership and program teams as needed
Partner with senior leadership and program staff to establish evaluation priorities for all program areas and the organization overall
Salesforce Administration
Work closely with the COO and the national operations team to review operational processes, identify opportunities for automation, and prioritize and resolve technical issues
Develop CRM solutions to existing and new data collection and reporting challenges
Implement and refine various Salesforce solutions, custom objects and fields, forms, application forms, validation rules, page layouts, reports, dashboards, user account maintenance, profiles, permission sets, sharing rules, and email templates and triggers
Manage external platforms, apps, and projects that interact with ANY’s Salesforce CRM
Transition Salesforce processes to the new solution – Flows, and ensure all automation architecture and functions are updated
Oversee all Salesforce needs for FirstGenU including preparing and completing bulk uploads/edits as well as creating and managing a program dashboard.
Design mockups, test, and implement iterative User Interface (UI) improvements
Research customized and cost-effective solutions using the full Salesforce toolset and collaborate with internal teams as well as external developer to implement
Provide staff training and support; create training materials and training guides for staff
Employ strategies that achieve high data quality by reducing duplicate, incomplete, and orphaned records
Improve the security of the platform with effective access control solutions (roles, permissions, profiles, sharing rules)
Systems/Platforms and Vendor Management:
Develop and deliver regular trainings and testing to ensure ANY’s knowledge is on par with intermediate to advanced level utilization of all systems
Manage all vendor relationships, consultants for systems, and conduct sourcing, system upgrades and proposal development as needed for all existing and new systems
Provide day-to-day administration, user profile creation, license renewals, customization/architecture (adding new fields/formulas), template reports and troubleshooting, and updates for Salesforce, Classy, and all other data collection, evaluation, and survey tools
Recommend new solutions and execute organizational change as needed to utilize new platforms
Research and assess new software to increase organizational efficiency (i.e., collaborate with teams on finding better peer fundraising platform, file sharing system, etc.), manage software licenses/purchases/training (Adobe, iContact, etc.).
Identify, assess and analyze new organizational needs and find solutions to meet those needs.
Other:
Manage meetings, follow up, projects, and the management of ANY’s Data Committee
Attend Saturday workshops Quarterly
Maintain regular interaction with our Fellows, Mentor Coaches and staff to evaluate how technology can help with service delivery
Other tasks as assigned
Skills and Qualifications:
Bachelor’s Degree required – all majors and professionals backgrounds are welcome to apply
At least 2+ years as a Salesforce administrator
Data evaluation experience interacting with multiple systems in a related role
Advanced Excel proficiency required
Strong task and project management skills, including the ability to integrate big picture goals with specific tasks needed to move complex projects forward effectively
Ability to build relationships and create alignment with individuals from a wide range of perspectives and backgrounds
Ability to be creative and engage in proactive system-level problem solving
The ideal candidate has a record of supporting end-users and improving processes and adoption using the platform
Microsoft Office proficiency and comfort learning new online systems
To Apply
Please submit a cover letter and resume to jobs@americaneedsyou.org (subject line: Salesforce and Data Evaluation Director – Last_Name, First_Name). Please note that your application will not be considered without a cover letter. No phone calls please.
America Needs You offers a competitive salary and benefits package. ANY employees receive ample vacation time and the opportunity to work with a talented team on projects that have a real impact in their community.
Salary is in the low-$80K range and commensurate with experience. The position is hybrid and can be based in New York City, NY, Northern, NJ, or Chicago, IL.
Nov 13, 2023
Full time
Are you ready to directly impact the lives of first-generation college students and champion economic mobility for all?
About Us
Did you know that only 21% of low income, first-generation students in the U.S. graduate from college within six years? Those who do graduate have a median household income 27% lower than their peers. While there are a multitude of college access programs for high school seniors and job assistance programs for low-wage earners, there are few programs that ensure first-generation students stay in school and build the skills necessary to prepare for long-term careers. This is where America Needs You (ANY) comes in.
ANY fights for economic mobility for ambitious, first-generation college students by providing transformative mentorship and intensive career development. Founded in 2009 and headquartered in New York City, ANY expanded to New Jersey in 2012, Illinois in 2015, and California in 2016, growing from serving 50 students to nearly 600 students annually. In 2021, ANY launched FirstGenU, a new virtual program designed to help 10,000 first-generation college students navigate their careers. Visit www.americaneedsyou.org to learn more.
Position Description
Reporting to the Chief Operating Officer, the Salesforce and Data Evaluation Director is a critical member of the national operations team and plays a key role in ensuring the effectiveness of our growing organization. The Salesforce and Data Evaluation Director is responsible for leading ANY and its staff in using data to inform the development and implementation of ANY programs and services. The Director will own the collection, analysis, compliance, audit, dissemination and utilization of all ANY data and systems.
The Director will own the administration of ANY’s CRM database – Salesforce. The role will create, update, and manage Salesforce solutions that ensure the successful operation of all programs, will improve all user experiences, and ensure that all ANY staff can reliably and accurately collect and report programmatic data. The Director will serve as a technical project manager and database administrator, and will be responsible for day-to-day support, training, maintenance, and improvement of Salesforce at ANY.
This position will also oversee all evaluation activities of the organization and coordinate with all local program sites regarding implementing and maintaining uniform data collection, reporting, utilization and evaluation protocols. The Director will cultivate relationships and position themselves as a proactive manager and thought leader on data, evaluation, and systems excellence at ANY.
Responsibilities include:
Data Management and Evaluation:
Lead data-driven program insights, monitoring, and quality control
Oversee the data evaluation plan for FirstGenU, ensuring that we are collecting, storing, and analyzing data accurately to demonstrate the impact of our program
Create, roll-out, and maintain a data collection plan across all existing systems specific to previously determined program outcomes, including training and capacity building of all staff
Establish, implement, and maintain comprehensive data collection standards, policies, procedures, and training to support efficient, accurate, and timely data tracking and to ensure data quality and integrity
Create timelines and processes for data quality review, reporting accuracy, and quality assurance; ensure program teams have the most up to date knowledge about all systems
Create expectations and best practices around data utilization and data-driven management all staff
Execute strategies to ensure that collected data is used to improve implementation, modify programs, hold ANY accountable, and share outcomes with external parties as needed
Prepare and deliver periodic updates and customized reports on the progress of the ANY programs to the organization’s board of directors, funders, partners, leadership and program teams as needed
Partner with senior leadership and program staff to establish evaluation priorities for all program areas and the organization overall
Salesforce Administration
Work closely with the COO and the national operations team to review operational processes, identify opportunities for automation, and prioritize and resolve technical issues
Develop CRM solutions to existing and new data collection and reporting challenges
Implement and refine various Salesforce solutions, custom objects and fields, forms, application forms, validation rules, page layouts, reports, dashboards, user account maintenance, profiles, permission sets, sharing rules, and email templates and triggers
Manage external platforms, apps, and projects that interact with ANY’s Salesforce CRM
Transition Salesforce processes to the new solution – Flows, and ensure all automation architecture and functions are updated
Oversee all Salesforce needs for FirstGenU including preparing and completing bulk uploads/edits as well as creating and managing a program dashboard.
Design mockups, test, and implement iterative User Interface (UI) improvements
Research customized and cost-effective solutions using the full Salesforce toolset and collaborate with internal teams as well as external developer to implement
Provide staff training and support; create training materials and training guides for staff
Employ strategies that achieve high data quality by reducing duplicate, incomplete, and orphaned records
Improve the security of the platform with effective access control solutions (roles, permissions, profiles, sharing rules)
Systems/Platforms and Vendor Management:
Develop and deliver regular trainings and testing to ensure ANY’s knowledge is on par with intermediate to advanced level utilization of all systems
Manage all vendor relationships, consultants for systems, and conduct sourcing, system upgrades and proposal development as needed for all existing and new systems
Provide day-to-day administration, user profile creation, license renewals, customization/architecture (adding new fields/formulas), template reports and troubleshooting, and updates for Salesforce, Classy, and all other data collection, evaluation, and survey tools
Recommend new solutions and execute organizational change as needed to utilize new platforms
Research and assess new software to increase organizational efficiency (i.e., collaborate with teams on finding better peer fundraising platform, file sharing system, etc.), manage software licenses/purchases/training (Adobe, iContact, etc.).
Identify, assess and analyze new organizational needs and find solutions to meet those needs.
Other:
Manage meetings, follow up, projects, and the management of ANY’s Data Committee
Attend Saturday workshops Quarterly
Maintain regular interaction with our Fellows, Mentor Coaches and staff to evaluate how technology can help with service delivery
Other tasks as assigned
Skills and Qualifications:
Bachelor’s Degree required – all majors and professionals backgrounds are welcome to apply
At least 2+ years as a Salesforce administrator
Data evaluation experience interacting with multiple systems in a related role
Advanced Excel proficiency required
Strong task and project management skills, including the ability to integrate big picture goals with specific tasks needed to move complex projects forward effectively
Ability to build relationships and create alignment with individuals from a wide range of perspectives and backgrounds
Ability to be creative and engage in proactive system-level problem solving
The ideal candidate has a record of supporting end-users and improving processes and adoption using the platform
Microsoft Office proficiency and comfort learning new online systems
To Apply
Please submit a cover letter and resume to jobs@americaneedsyou.org (subject line: Salesforce and Data Evaluation Director – Last_Name, First_Name). Please note that your application will not be considered without a cover letter. No phone calls please.
America Needs You offers a competitive salary and benefits package. ANY employees receive ample vacation time and the opportunity to work with a talented team on projects that have a real impact in their community.
Salary is in the low-$80K range and commensurate with experience. The position is hybrid and can be based in New York City, NY, Northern, NJ, or Chicago, IL.
Clark College
Clark College, Vancouver, Washington
Clark College is currently accepting applications for a full-time, 12-month, exempt Enrollment Systems Analyst position in Enrollment Services. This position will work as part of a collaborative team and report directly to the Associate Dean of Enrollment Services/Registrar. This position will play a crucial role in analyzing, designing, and implementing system enhancements and solutions to optimize the enrollment process. This position has the option to have a hybrid work schedule. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITIES:
Provide oversight and technical support for ctcLink and legacy student information systems and other enterprise applications.
Plan, implement, and maintain complex recurring and ad-hoc ctcLink and Oracle PeopleSoft processes for term activation, post-enrollment requisite checking, enrollment and validation appointments, waitlists, student groups, service indicators, and other processes supporting student enrollment activities.
Analyze, design, test, implement, and support new functionality and innovative solutions in support of the department’s long-term goals of increased automation, robust quality control, and continuous process improvement to enhance the experience of students and colleagues and improve departmental accuracy and efficiency.
Serve as a ctcLink query developer (PeopleSoft PSQuery), receiving internal and external data requests and assisting colleagues in identifying and updating existing queries, and creating new queries as needed.
Conduct in-depth analysis of current enrollment services systems, processes, and workflows to identify areas for improvement, efficiency gains, and enhanced user experiences.
Collaborate with stakeholders, including enrollment managers, admissions officers, IT teams, and other relevant departments to gather requirements, document business needs, and define project objectives.
Develop comprehensive business process documents (BPDs), and functional specifications ensuring alignment with the organization's strategic goals and objectives.
Perform thorough feasibility studies and impact assessments to evaluate proposed system changes, including potential risks and benefits.
Facilitate workshops, interviews, and meetings to elicit requirements and foster effective communication between technical and non-technical teams.
Analyze and interpret data to generate actionable insights, metrics, and reports, supporting data-driven decision-making processes related to enrollment services.
JOB READINESS/WORKING CONDITIONS:
Strong analytical, planning, organizing, coordinating, and critical thinking skills.
Effective conflict resolution and interpersonal skills.
Excellent communication skills including written, presenting, and active listening.
Ability to handle and prioritize multiple tasks. Detail oriented and possesses exceptional organizational, time management, and problem-solving skills.
MINIMUM QUALIFICATIONS:
Bachelor’s degree from an accredited college or university preferably in information technology, data analytics, or related field.
Three (3) years of business analyst and/or progressively responsible experience in student services or related area working with data, records management, and technical systems administration.
Experience working with student information systems and higher education policies and procedures.
Experience creating SQL based reports, queries, scripts, and other analytical tools.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY RANGE: $81,693-$92,749 annually (commensurate with qualifications and experience). Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases . Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs . To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., September 28, 2023. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Human Resources September 12 , 2023 23-00059-2
Sep 12, 2023
Full time
Clark College is currently accepting applications for a full-time, 12-month, exempt Enrollment Systems Analyst position in Enrollment Services. This position will work as part of a collaborative team and report directly to the Associate Dean of Enrollment Services/Registrar. This position will play a crucial role in analyzing, designing, and implementing system enhancements and solutions to optimize the enrollment process. This position has the option to have a hybrid work schedule. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITIES:
Provide oversight and technical support for ctcLink and legacy student information systems and other enterprise applications.
Plan, implement, and maintain complex recurring and ad-hoc ctcLink and Oracle PeopleSoft processes for term activation, post-enrollment requisite checking, enrollment and validation appointments, waitlists, student groups, service indicators, and other processes supporting student enrollment activities.
Analyze, design, test, implement, and support new functionality and innovative solutions in support of the department’s long-term goals of increased automation, robust quality control, and continuous process improvement to enhance the experience of students and colleagues and improve departmental accuracy and efficiency.
Serve as a ctcLink query developer (PeopleSoft PSQuery), receiving internal and external data requests and assisting colleagues in identifying and updating existing queries, and creating new queries as needed.
Conduct in-depth analysis of current enrollment services systems, processes, and workflows to identify areas for improvement, efficiency gains, and enhanced user experiences.
Collaborate with stakeholders, including enrollment managers, admissions officers, IT teams, and other relevant departments to gather requirements, document business needs, and define project objectives.
Develop comprehensive business process documents (BPDs), and functional specifications ensuring alignment with the organization's strategic goals and objectives.
Perform thorough feasibility studies and impact assessments to evaluate proposed system changes, including potential risks and benefits.
Facilitate workshops, interviews, and meetings to elicit requirements and foster effective communication between technical and non-technical teams.
Analyze and interpret data to generate actionable insights, metrics, and reports, supporting data-driven decision-making processes related to enrollment services.
JOB READINESS/WORKING CONDITIONS:
Strong analytical, planning, organizing, coordinating, and critical thinking skills.
Effective conflict resolution and interpersonal skills.
Excellent communication skills including written, presenting, and active listening.
Ability to handle and prioritize multiple tasks. Detail oriented and possesses exceptional organizational, time management, and problem-solving skills.
MINIMUM QUALIFICATIONS:
Bachelor’s degree from an accredited college or university preferably in information technology, data analytics, or related field.
Three (3) years of business analyst and/or progressively responsible experience in student services or related area working with data, records management, and technical systems administration.
Experience working with student information systems and higher education policies and procedures.
Experience creating SQL based reports, queries, scripts, and other analytical tools.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY RANGE: $81,693-$92,749 annually (commensurate with qualifications and experience). Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases . Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs . To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., September 28, 2023. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Human Resources September 12 , 2023 23-00059-2
Clark College is currently accepting applications for a full-time, 12-month, exempt Enrollment Systems Analyst position in Enrollment Services. This position is will work as part of a collaborative team and report directly to the Associate Dean of Enrollment Services/Registrar. This position will play a crucial role in analyzing, designing, and implementing system enhancements and solutions to optimize the enrollment process. This position has the option to have a hybrid work schedule. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
Position Responsibilities
JOB DUTIES AND RESPONSIBILITIES:
Provide oversight and technical support for ctcLink and legacy student information systems and other enterprise applications.
Plan, implement, and maintain complex recurring and ad-hoc ctcLink processes for term activation, post-enrollment requisite checking, enrollment and validation appointments, waitlists, student groups, service indicators, and other processes supporting student enrollment activities.
Analyze, design, test, implement, and support new functionality and innovative solutions in support of the department’s long-term goals of increased automation, robust quality control, and continuous process improvement to enhance the experience of students and colleagues and improve departmental accuracy and efficiency.
Serve as a ctcLink query developer (PeopleSoft PSQuery), receiving internal and external data requests and assisting colleagues in identifying and updating existing queries, and creating new queries as needed.
Conduct in-depth analysis of current enrollment services systems, processes, and workflows to identify areas for improvement, efficiency gains, and enhanced user experiences.
Collaborate with stakeholders, including enrollment managers, admissions officers, IT teams, and other relevant departments to gather requirements, document business needs, and define project objectives.
Develop comprehensive business process documents (BPDs), and functional specifications ensuring alignment with the organization's strategic goals and objectives.
Perform thorough feasibility studies and impact assessments to evaluate proposed system changes, including potential risks and benefits.
Facilitate workshops, interviews, and meetings to elicit requirements and foster effective communication between technical and non-technical teams.
Analyze and interpret data to generate actionable insights, metrics, and reports, supporting data-driven decision-making processes related to enrollment services.
JOB READINESS/WORKING CONDITIONS:
Strong analytical, planning, organizing, coordinating, and critical thinking skills.
Effective conflict resolution and interpersonal skills.
Excellent communication skills including written, presenting, and active listening.
Ability to handle and prioritize multiple tasks. Detail oriented and possesses exceptional organizational, time management, and problem-solving skills.
Qualifications
MINIMUM QUALIFICATIONS:
Bachelor’s degree from an accredited college or university preferably in information technology, data analytics, or related field.
Three (3) years of business analyst and/or progressively responsible experience in student services or related area working with data, records management, and technical systems administration.
Experience working with student information systems and higher education policies and procedures.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Supplemental Information
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY RANGE: $81,693-$92,749 annually (commensurate with qualifications and experience). Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases . Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs . To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., July 5, 2023. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Jun 16, 2023
Full time
Clark College is currently accepting applications for a full-time, 12-month, exempt Enrollment Systems Analyst position in Enrollment Services. This position is will work as part of a collaborative team and report directly to the Associate Dean of Enrollment Services/Registrar. This position will play a crucial role in analyzing, designing, and implementing system enhancements and solutions to optimize the enrollment process. This position has the option to have a hybrid work schedule. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
Position Responsibilities
JOB DUTIES AND RESPONSIBILITIES:
Provide oversight and technical support for ctcLink and legacy student information systems and other enterprise applications.
Plan, implement, and maintain complex recurring and ad-hoc ctcLink processes for term activation, post-enrollment requisite checking, enrollment and validation appointments, waitlists, student groups, service indicators, and other processes supporting student enrollment activities.
Analyze, design, test, implement, and support new functionality and innovative solutions in support of the department’s long-term goals of increased automation, robust quality control, and continuous process improvement to enhance the experience of students and colleagues and improve departmental accuracy and efficiency.
Serve as a ctcLink query developer (PeopleSoft PSQuery), receiving internal and external data requests and assisting colleagues in identifying and updating existing queries, and creating new queries as needed.
Conduct in-depth analysis of current enrollment services systems, processes, and workflows to identify areas for improvement, efficiency gains, and enhanced user experiences.
Collaborate with stakeholders, including enrollment managers, admissions officers, IT teams, and other relevant departments to gather requirements, document business needs, and define project objectives.
Develop comprehensive business process documents (BPDs), and functional specifications ensuring alignment with the organization's strategic goals and objectives.
Perform thorough feasibility studies and impact assessments to evaluate proposed system changes, including potential risks and benefits.
Facilitate workshops, interviews, and meetings to elicit requirements and foster effective communication between technical and non-technical teams.
Analyze and interpret data to generate actionable insights, metrics, and reports, supporting data-driven decision-making processes related to enrollment services.
JOB READINESS/WORKING CONDITIONS:
Strong analytical, planning, organizing, coordinating, and critical thinking skills.
Effective conflict resolution and interpersonal skills.
Excellent communication skills including written, presenting, and active listening.
Ability to handle and prioritize multiple tasks. Detail oriented and possesses exceptional organizational, time management, and problem-solving skills.
Qualifications
MINIMUM QUALIFICATIONS:
Bachelor’s degree from an accredited college or university preferably in information technology, data analytics, or related field.
Three (3) years of business analyst and/or progressively responsible experience in student services or related area working with data, records management, and technical systems administration.
Experience working with student information systems and higher education policies and procedures.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Supplemental Information
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY RANGE: $81,693-$92,749 annually (commensurate with qualifications and experience). Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases . Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs . To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., July 5, 2023. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Job Summary
Technology Services provides the highest quality service to our employees and the community. We want team members to learn, grow and build a future with us. We are looking for a talented individual who are interested in helping to build a robust, state of the art county-wide network, based on industry best practices.
All of us in IT understand that our job may require us to be available 24/7 to provide the high level of customer service our customers expect. However, at Clark County we provide this support while maintaining a healthy work/life balance. We'll support your growth and reward your commitment with training in the latest tools, extraordinary benefits and opportunities for professional advancement.
The System Administrator (SA) is responsible for the effective management, review, analysis, installation, upgrade, migration, and configuration of enterprise applications and client software. The SA needs to be able to diagnose and resolve problems quickly. They must have the ability to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to help solve their technical issues. They are also responsible for maintaining the organization’s systems, including servers, testing server equipment, backup and recovery of databases/servers, and protecting the organization’s critical information as well as other processes.
Qualifications
Education and Experience:
Bachelor’s degree in information technology, computer science or a related field. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.
Five years in the role as System Administrator.
Pass a pre-employment Criminal History Background Check.
Any combination of education, training and experience of the noted essential job functions listed that establishes candidate’s abilities, skills and knowledge will be considered to establish minimum years of experience required.
The ideal candidate will have the following:
Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) certification from Microsoft for Windows Server 2012 - 2019
VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP) or VMware Certified Design Expert (VCDX) certifications from VMware
VMware
Windows Server
On premise/cloud server storage solutions including Dell, AWS and Azure
Experience in administrating and configuring enterprise O365 environment
Various backup solutions including Veeam, Avamar and Cloud
Scripting and automation tools such as PowerShell
For complete job announcement, application requirements, and to apply on-line, please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Salary Grade: IT Guild.T4 $7,376.00 - $9,678.00- per month
Dec 29, 2022
Full time
Job Summary
Technology Services provides the highest quality service to our employees and the community. We want team members to learn, grow and build a future with us. We are looking for a talented individual who are interested in helping to build a robust, state of the art county-wide network, based on industry best practices.
All of us in IT understand that our job may require us to be available 24/7 to provide the high level of customer service our customers expect. However, at Clark County we provide this support while maintaining a healthy work/life balance. We'll support your growth and reward your commitment with training in the latest tools, extraordinary benefits and opportunities for professional advancement.
The System Administrator (SA) is responsible for the effective management, review, analysis, installation, upgrade, migration, and configuration of enterprise applications and client software. The SA needs to be able to diagnose and resolve problems quickly. They must have the ability to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to help solve their technical issues. They are also responsible for maintaining the organization’s systems, including servers, testing server equipment, backup and recovery of databases/servers, and protecting the organization’s critical information as well as other processes.
Qualifications
Education and Experience:
Bachelor’s degree in information technology, computer science or a related field. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.
Five years in the role as System Administrator.
Pass a pre-employment Criminal History Background Check.
Any combination of education, training and experience of the noted essential job functions listed that establishes candidate’s abilities, skills and knowledge will be considered to establish minimum years of experience required.
The ideal candidate will have the following:
Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) certification from Microsoft for Windows Server 2012 - 2019
VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP) or VMware Certified Design Expert (VCDX) certifications from VMware
VMware
Windows Server
On premise/cloud server storage solutions including Dell, AWS and Azure
Experience in administrating and configuring enterprise O365 environment
Various backup solutions including Veeam, Avamar and Cloud
Scripting and automation tools such as PowerShell
For complete job announcement, application requirements, and to apply on-line, please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Salary Grade: IT Guild.T4 $7,376.00 - $9,678.00- per month
Job Summary
Technology Services provides the highest quality service to our employees and the community. We want team members to learn, grow and build a future with us. We are looking for a talented individual who are interested in helping to build a robust, state of the art county-wide network, based on industry best practices.
All of us in IT understand that our job may require us to be available 24/7 to provide the high level of customer service our customers expect. However, at Clark County we provide this support while maintaining a healthy work/life balance. We'll support your growth and reward your commitment with training in the latest tools, extraordinary benefits and opportunities for professional advancement.
The System Administrator (SA) is responsible for the effective management, review, analysis, installation, upgrade, migration, and configuration of enterprise applications and client software. The SA needs to be able to diagnose and resolve problems quickly. They must have the ability to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to help solve their technical issues. They are also responsible for maintaining the organization’s systems, including servers, testing server equipment, backup and recovery of databases/servers, and protecting the organization’s critical information as well as other processes.
Qualifications:
Education and Experience:
Bachelor’s degree in information technology, computer science or a related field. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.
Five years in the role as System Administrator.
Pass a pre-employment Criminal History Background Check.
Any combination of education, training and experience of the noted essential job functions listed that establishes candidate’s abilities, skills and knowledge will be considered to establish minimum years of experience required.
The ideal candidate will have the following:
Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) certification from Microsoft for Windows Server 2012 - 2019
VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP) or VMware Certified Design Expert (VCDX) certifications from VMware
VMware
Windows Server
On premise/cloud server storage solutions including Dell, AWS and Azure
Experience in administrating and configuring enterprise O365 environment
Various backup solutions including Veeam, Avamar and Cloud
Scripting and automation tools such as PowerShell
For complete job announcement, application requirements, and to apply on-line, please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Salary Grade: IT Guild.T4 $7,376.00 - $9,678.00- per month
Oct 21, 2022
Full time
Job Summary
Technology Services provides the highest quality service to our employees and the community. We want team members to learn, grow and build a future with us. We are looking for a talented individual who are interested in helping to build a robust, state of the art county-wide network, based on industry best practices.
All of us in IT understand that our job may require us to be available 24/7 to provide the high level of customer service our customers expect. However, at Clark County we provide this support while maintaining a healthy work/life balance. We'll support your growth and reward your commitment with training in the latest tools, extraordinary benefits and opportunities for professional advancement.
The System Administrator (SA) is responsible for the effective management, review, analysis, installation, upgrade, migration, and configuration of enterprise applications and client software. The SA needs to be able to diagnose and resolve problems quickly. They must have the ability to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to help solve their technical issues. They are also responsible for maintaining the organization’s systems, including servers, testing server equipment, backup and recovery of databases/servers, and protecting the organization’s critical information as well as other processes.
Qualifications:
Education and Experience:
Bachelor’s degree in information technology, computer science or a related field. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.
Five years in the role as System Administrator.
Pass a pre-employment Criminal History Background Check.
Any combination of education, training and experience of the noted essential job functions listed that establishes candidate’s abilities, skills and knowledge will be considered to establish minimum years of experience required.
The ideal candidate will have the following:
Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) certification from Microsoft for Windows Server 2012 - 2019
VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP) or VMware Certified Design Expert (VCDX) certifications from VMware
VMware
Windows Server
On premise/cloud server storage solutions including Dell, AWS and Azure
Experience in administrating and configuring enterprise O365 environment
Various backup solutions including Veeam, Avamar and Cloud
Scripting and automation tools such as PowerShell
For complete job announcement, application requirements, and to apply on-line, please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Salary Grade: IT Guild.T4 $7,376.00 - $9,678.00- per month