Senior Engagement Specialist, Volunteer Services

  • American Red Cross
  • Nashville, Tennessee
  • May 16, 2018

Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

The American Red Cross is a strong network of volunteers, donors and partners who are always there in times of need. We aspire to turn compassion into action so that all people affected by disaster across the country and around the world receive care, shelter and hope; our communities are ready and prepared for disasters; everyone in our country has access to safe, lifesaving blood and blood products; all members of our armed services and their families find support and comfort whenever needed; and in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.

We are seeking a Senior Engagement Specialist for our Volunteer Services Department to work in the Nashville, TN region. This position will work 8:00am to 5:00pm Monday through Friday, and some weekends and evenings will be required during times of business need.

The Sr. Engagement Specialist is responsible for leading, implementing, and executing programs, projects and initiatives to increase and strengthen the engagement of volunteers. Additionally, responsible for the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.


1. Manage, train, and lead the regional volunteer screening team. Ensure all prospective volunteers are screened and referred to departments for interviews.

2. Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each Volunteer Services volunteer position.

3. Subject matter expertise and regional resource for volunteer engagement best practices.

4. Lead training on how to use the Volunteer Needs Assessment tool in all departments.

5. Lead training on effective engagement tools and best practices; coordinate scheduled engagement training through Volunteer Services Doctrine and Training courses and webinars.

6. Oversee a team of volunteer leaders to drive volunteer engagement, including youth programs.

7. Regional Point of Contact, regional support to the Volunteer Intake Processing Center.

8. Manage volunteer recognition events across the region for all volunteers.

9. Lead the development and management of the Regional Event Based Volunteer plan.

10. Responsible for monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment through department collaboration and mutual accountability for results.

11. Provide support to the local leadership and Regional Volunteer Services Officer by:
• Meeting with departments and ensuring alignment of volunteer needs and regional metrics.
• Helping implement strategies and tactics to improve volunteer engagement, including the annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions.
• Supporting departments with the development and implementation of a volunteer retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.
• Assisting departments by overseeing the effective use of volunteer management techniques including coaching, volunteer relations, progressive discipline, and termination as appropriate.
• Providing reporting and metric analysis support.
• Monitoring and reviewing volunteer satisfaction data with departments to develop engagement/retention strategies to improve volunteer satisfaction.

12. Serve as the subject matter expert on key volunteer recruitment tools. Train volunteer leaders and department leads on volunteer programs, tools and resources.

13. Support Volunteer Services’ regional training plan, which includes in-person and online volunteer supervisor courses.


Education: Bachelor's degree or equivalent combination of related education and experience required.

Experience: 5-7 years related experience required. Volunteer Management

experience preferred.

Management Experience:
1 year supervisory experience preferred.

Skills & Abilities:

• Excellent oral and written communication skills.
• Strong training and presentation skills.
• Interpersonal skills and the ability to relate effectively to people of diverse backgrounds and education levels.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively are required.
• Recruiting experience OR the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner is required.
• Other Skills: Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.


May involve travel. A current valid driver's license and good driving record is required.

Work Conditions:

Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit to apply.

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