Infectious Disease Donor Counselor

  • American Red Cross
  • Charlotte, NC, USA
  • May 16, 2018

Job Description

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Job Description:

Summary

Following established procedures, notifies, educates, and counsels blood donors, their partners or family, employees and public audiences regarding blood transmissible infectious agents. Review and approve donor notification packets. In accordance with policy, may educate donors involved in recipient complication cases Interpret test results, the significance of health history information and risk factors to provide accurate and sensitive donor counseling. May manually enter additional test results into approved databases.

Shift: Monday to Friday 11:00am -7:30pm rotating weekends

Job Description

Following established procedures, notifies, educates, and counsels blood donors, their partners or family, employees and public audiences regarding blood transmissible infectious agents. Review and approve donor notification packets. In accordance with policy, may educate donors involved in recipient complication cases Interpret test results, the significance of health history information and risk factors to provide accurate and sensitive donor counseling. May manually enter additional test results into approved databases.

Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations. Maintain Blood Services records in accordance with ARCBS directives and FDA, state and federal regulations. Research records in order to retrieve requested information. Work in a collaborative team environment in order to meet operational objectives while advancing donor and recipient safety.

Responsibilities

  • Ensure donors with abnormal or unexpected test results are deferred and appropriately notified in accordance with SOP requirements and timelines.
  • Following established procedures, counsel blood donors who are deferred due to abnormal or unexpected test results or health history.
  • Educate donors regarding risk behaviors, precautions and possible future implications to health. Provide appropriate community referrals to donors.
  • Recognize situations where donor information gathered during counseling sessions require follow-up (such as identifying suspect products and retrieval, upgrading DDR or notifying outside agencies of infectious disease risk).
  • Review test result or donation history and other pertinent information to provide appropriate counseling.
  • Arrange follow-up testing (donors, recipients, etc) as required by applicable research or follow-up study or at donor or physician request.
  • Coordinate donor participation in research or follow-up studies.
  • Manage follow-up testing and upgrade deferral status as a result of additional follow-up test results.
  • May investigate and gather supporting documentation for donor reentry and reinstatement.
  • May remove deferral codes from donors who are again eligible due to changing eligibility criteria or approved donor reentry protocols.
  • Notify donors of changes in eligibility status and eligibility for reentry testing.
  • Complete and review donor case files to ensure documentation is complete and actions have been taken as required.
  • Perform recipient tracing (look back) activities.
  • May prepare and deliver educational seminars to internal and external audiences.
  • The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

Qualifications

  • Bachelor's degree in health science, biology, nursing, medical technology, infectious disease counseling or equivalent combination of education and related experience is required.
  • Demonstrated competence in infectious disease counseling or related function.
  • Minimum one year of work experience in a hospital, laboratory, infectious disease or sexually transmitted disease clinic setting is required with at least one year of counseling in those specific areas.
  • Specific training in health education, infectious disease counseling, patient education, or equivalent is required.
  • Familiarity with medical terminology required.
  • Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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