Chief Information Officer

  • Texas Health and Human Services Commission
  • Austin, TX, USA
  • May 17, 2018
Full time Management

Job Description

IMPORTANT INFORMATION: To be considered for this opening, candidates must submit a State of Texas Application for Employment. Please follow the instructions and link in found in the Additional Information section of this posting.


Job Description:

Deputy Director I - Chief Information Officer Posted Until Filled The Chief Information Officer (CIO) provides innovative leadership and strategic direction for system-wide technology integration, project management and governance. The CIO oversees the Health and Human Services (HHS) Information Technology (IT) Division in accordance with HHS’s mission, core values, and purpose, and will report directly to the Chief Operating Officer. The CIO is responsible for establishing and executing HHS IT business strategies and delivering IT systems to achieve business success. The CIO plans for the HHS’s technology needs and addresses any tech-related problems. As a member of the executive leadership team, the CIO contributes to the overall business strategy by possessing and applying knowledge about current and emerging technologies and systems. The CIO has knowledge of a range of technology solutions and is able to select and integrate the most appropriate and cost-effective technologies to support HHS IT business operations. The CIO analyzes information and communicates with the chief operating officer and the executive leadership team to exchange information, present new approaches, and discuss equipment/system changes. The CIO helps HHS move forward with advances in technology and methods of processing and managing information, and serves as a leader and innovator for the HHS IT department. The CIO proactively advises the executive team on emerging technologies and digital trends most relevant to organization’s goals and evolving needs. The CIO establishes and enforces IT policies, processes, portfolio management, development standards and methodologies. This includes establishing a comprehensive enterprise information security system to ensure the integrity, confidentiality and availability of relevant data. The CIO determines the long-term information technology needs and develops the overall strategy for systems development, hardware acquisition and integration of client/server applications. The CIO develops organizational relationships, integrated policies and promotes efficiency and collaboration across the HHS IT organization. The CIO manages the day-to-day operations of the information technology department, including directing staff who support administrative computing, networking, user services, telecommunications and other information technology functions. The CIO seeks out vendors that can offer value to HHS IT operations and reviews vendor proposals. This includes making decisions based on cost-effectiveness, benefits of the product, and its appropriateness to meet the needs of the enterprise. The CIO ensures HHS’s data remains secure by keeping up to date on the latest cyber security threats and finds ways to guard against them on an enterprise-wide scale. The successful candidate will possess both visionary and pragmatic skills necessary to lead the system into the next phase of leading-edge information technology services, provide innovative leadership, use independent judgment, and introduce and implement cost-effective technology applications for the system.  


Essential Job Functions:

Establishes the mission and vision of the IT organization to foster a business-oriented culture and mindset. Leads the development of IT strategy and roadmap; ensures its integration with the HHS’s strategic planning process, and the resulting business operation plan. Authorizes and oversees the deployment, monitoring, maintenance, development, and support of all hardware and software based on enterprise-wide business needs. Builds strong relationships with business groups and their leaders across the enterprise, and develops a detailed understanding of their issues, challenges and opportunities. Serves as a trusted advisor, and builds and maintains relationships with agency executive leadership and business unit leaders to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs, and is able to respond with agility to changing business priorities. Uses influencing and negotiation skills to enable cost-effective and innovative solutions to achieve business goals. Collaborates with executive leadership and business partners to define and execute the business strategy. Participates in and contributes to the assessment of external opportunities and threats, and internal technology capabilities required to achieve success. Maintains currency on new technologies and platforms and provides direction on the emerging technologies to be assimilated, integrated and introduced within the system to ensure IT capabilities respond to the needs of the system’s business strategy. Provides strategic direction in the IT organization’s innovation efforts and role in experimenting with new solutions to take advantage of those opportunities in the fulfillment of the business strategy of the system. Provides strategic direction and oversight for the design, development, operation and support of IT systems and programs that fulfill the needs of the business, including system architecture management, application management, security and risk management, and infrastructure and operations support management. Ensures transparency and collaboration between the HHS IT and its business partners. Develops and controls annual operating and capital expenditure budget for IT to ensure it is consistent with overall strategic objectives of the enterprise. Develops and maintains an IT workforce with the appropriate knowledge, technical skills and competencies that balance the needs between growing the agility required to achieve business objectives and ensuring the core IT functions are reliable, stable and efficient. Management includes recruiting, supervising, developing, evaluating and applying disciplinary actions. Serves on planning and policymaking committees; drives the development of technology standards, governance processes and performance metrics to ensure IT delivers value to the system. Develops and executes an analytics program that allows executive leadership to make data-based decisions. Provides leadership, coaching and direction to the IT leadership team and staff.  

Knowledge Skills Abilities:

Exceptional leadership skills with the ability to develop and communicate an IT vision that inspires and motivates IT staff and aligns to the business strategy. Demonstrated experience driving digital transformation and business growth through innovation and implementation of technology. Ability to instill confidence in the business and demonstrate the business value of IT. Excellent analytical, strategic conceptual thinking, strategic planning and execution skills. Experience leading complex, major change initiatives and demonstrated skills in change management. Outstanding organizational skills, and the ability to manage multiple priorities in a fast-paced, high pressure environment. Expertise in budget planning and financial management. Extensive understanding of current and emerging technologies and how other agencies are employing them to drive business. Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied. Ability to drive organizational change and build capabilities to optimize operational efficiency and deliver innovative and agile IT solutions. Excellent verbal and written communication skills, including the ability to explain concepts and technology to business leaders, and business concepts to the IT workforce.

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in Management Information Systems, Computer Science, Business Administration or related field. Ten (10) or more years of progressively responsible experience in IT and business/industry. Seven (7) or more years of experience in managing large IT operations.  


Additional Information:

To apply, please visit the link below and search using the job title Deputy Director I, job requisition # 381521.     A State of Texas Application for Employment must be submitted. Resumes cannot be accepted in lieu of a completed application.


HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at






$135,268 - $228,775