Feedback Labs
Washington DC
Our Vision
Feedback Labs is a global network that believes that people and communities should have a say in the programs and policies that affect their lives.
Our members believe that listening and acting on feedback from those at the heart of their work is the right thing to do morally and ethically, the smart thing to do to achieve better programmatic outcomes, and the feasible thing to do at scale. Feedback Labs’ objective is to create a ‘tipping point’ so that good feedback practice becomes the expected thing to do as well. The Community Associate will contribute to this mission by supporting with Feedback Labs’ membership experience, managing community-building events such as LabStorms, and assisting with fellowship and cohort programs.
We succeed by harnessing and unleashing a wide variety of viewpoints, perspectives, insights, experience, and expertise from many different networks. We believe that new norms that cement good feedback practice will help contribute to a more equitable world.
Your Role
Feedback Labs is looking for an enthusiastic, collaborative, and detail-oriented person to join as a full-time Community Associate. The Community Associate will join the Community team at Feedback Labs and be supervised by the Senior Manager of Partnerships and Equity. This person will be passionate about helping nonprofits, foundations, and governments listen to their communities and incorporate feedback into programs and policies to achieve impact and foster equity. They will be able to support Feedback Labs with community events and programs. Specifically, they will:
Support Feedback Labs’ membership
Support Feedback Labs’ network of member organizations, including organization on-boarding, tracking, continued engagement, and benefits.
Offer high quality customer service to ensure all members feel part of the feedback community and can engage with Feedback Labs in productive and useful ways.
Support learning cohort programs & coaching services
Support with the application and selection process of the Feedback Champions program and any other relevant cohort programs.
Provide technical support for peer-learning sessions and provide cohort-wide email and logistical support.
Foster ongoing engagement with alumni of Fellow programs.
Coordinate and facilitate bi-weekly LabStorms
Source and prepare up to 25 diverse feedback practitioners per year to share their feedback challenges in bi-weekly LabStorms, which are a long-standing flagship program of Feedback Labs.
Drive LabStorm participation and engagement from the Feedback Labs’ community through targeted outreach and connections.
Facilitate LabStorm discussions to surface questions and ideas for LabStorm presenters.
Manage LabStorm follow up and presenter feedback.
Work with the Sr. Manager of Partnerships and Equity to develop and implement a plan for improving LabStorms based on past participant feedback.
Support Feedback Labs events
Collaborate closely with Sr. Manager, CEO, and consultants to support our annual Feedback+ Summits (check out the wrap up of last year’s Summit !) and other in-person and virtual events.
Execute Feedback Labs’ digital engagement
Maintain a drumbeat of communication to our network including a biweekly newsletter and event-related emails.
Write copy for Feedback Labs blog and newsletter (e.g. Summit wrap ups, FBL newsletter announcements).
Work with the Communications Intern to manage Feedback Labs social media accounts (i.e., Twitter, Instagram, LinkedIn).
Collaborate with the Operations Team to develop and maintain a Customer Relationship Management (CRM) system to ensure member activities are captured correctly, and utilizing CRM to facilitate network growth and development.
Support Feedback Labs’ diversity, equity, and inclusion work
Support the Senior Manager of Partnerships and Equity in the development and implementation of programs related to our commitment to diversity, equity and inclusion (e.g. Listening for Justice Blog Series, 365 Campaign)
Engage meaningfully with Feedback Labs’ staff and strategy
Collaborate across the team to support high-quality implementation of programming, including supporting other team members’ work when needed.
Contribute to discussions about long-term strategy for Feedback Labs programs.
Actively participate in internal team meetings and external sessions hosted by colleagues.
Seek out opportunities to deepen feedback knowledge and strengthen the feedback sector, including reading Feedback Labs’ bi-weekly newsletter, participating in partner webinars and discussions, and more.
Other responsibilities as jointly agreed with the Sr. Manager and CEO.
Qualifications
The ideal candidate for this role will have:
1-2 y ears of internship or work experience in the tasks necessary for this job;
Excellent communication and customer service skills. A background supporting nonprofit communications, including newsletters, social media, and website updates is a plus;
Robust facilitation skills for facilitating virtual LabStorms;
Strong interpersonal skills to manage relationships with Feedback Labs members, fellows, and staff, and to represent Feedback Labs in external meetings;
Ability to manage multiple projects simultaneously, switch between tasks as necessary, and meet deadlines;
Experience collaborating well across teams and all individuals equitably;
Curiosity to learn on the fly and adapt to changing circumstances quickly and productively;
A passionate belief in, and understanding of, Feedback Labs’ mission and values ;
Bachelor’s Degree or relevant life experience in marketing and communications, public administration, international development, or other relevant field.
All Feedback Labs team members:
Act with integrity;
Use their time effectively and value the time of others;
Create their own direction and roll with the punches when necessary;
Are equally thoughtful and action-oriented;
Value kindness to those around them;
Want to change the world.
Compensation & Benefits
Feedback Labs offers a competitive salary in the range of $42,000-52,000 commensurate with experience, along with generous benefits including medical, dental, vision, 401(k), and paid time off, sick leave, and parental leave.
Feedback Labs also provides a fun, flexible, and healthy work environment. We provide professional development funds to access external workshops and conferences and offer challenging on-the-job assignments to help team members meet their personal missions and grow in their careers. Feedback Labs also offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions.
Location
Feedback Labs is based out of the Open Gov Hub , located in the heart of Washington DC, a short walk from key global institutions. This creative space allows for collaboration and innovation among different groups; it also offers networking opportunities, brown-bag lunches, happy hours, access to a gym, and other activities. Feedback Labs staff are currently working from home with the option to come into the office if they choose to do so, and the organization is evaluating if/when staff will return to the office for in-person work. While this position is intended to be based in Washington DC, Feedback Labs is open to making it a fully remote position if it is determined to be mutually beneficial for the candidate and Feedback Labs. As such, Feedback Labs will consider any candidates who can work the core Feedback Labs hours (9-5pm ET) and are legally eligible to work in the United States.
How to Apply
Ready to apply to join the Feedback Labs team? In lieu of a cover letter, we are asking interested applicants to answer a few short questions to give candidates an idea of the type of information we hope they can bring to this position. If you think you’d be a good fit, please submit your application here ! Feel free to reach out with any questions to jobs@feedbacklabs.org . We are accepting applications on a rolling basis until the position is filled.
About the Hiring Process
We will use the following hiring process to consider candidates.
Screening Call (15 mins)
Second interview (1 hour)
Take home skills assignment (~2 hours)
Final interview (3 hours)
Reference checks (10 mins each)
Commitment to Diversity: We understand that there are numerous reasons why someone would read a job description and, despite “checking off most of the boxes”, decide not to apply. Research supports that self-selecting out of potential professional opportunity is particularly common among individuals with minoritized identities or identities that are marginalized in professional spaces such as BIPOC individuals, LGBTIQ+ individuals, persons with a disability, neurodivergent individuals, and individuals with a history of institutionalization (e.g. incarceration, immigration detainment, inpatient treatment, or chronic hospitalization). If you question whether or not you would be a “good fit” for Feedback Labs, please engage in an initial conversation with the position contact, Annie Grier, at annie@feedbacklabs.org . Feedback Labs intentionally creates environments that value “culture add” over “culture fit”. We invite you to share how your unique identities, background, and experiences could add to our team.
Accessibility: Closed captioning is available during all Zoom interviews. If you need assistance accessing this feature, please let your interviewer know at the start of your interview!
We’re committed to running an inclusive and accessible application process. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to jobs@feedbacklabs.org .
Venue: We conduct interviews over the phone and with Zoom with camera on (unless communicated otherwise). Interviewees are invited to update their Zoom names with their pronouns.
Feedback Labs encourages applications from people of all races, genders, orientations, ethnicities, backgrounds, and identities, and strives to ensure inclusive and affirming benefits for all. If you need assistance or accommodations to fully participate in the hiring process, please contact us at jobs@feedbacklabs.org
Application Questions
Why do you think listening and acting on feedback is important for advancing equity in the nonprofit and philanthropic sectors?
The person in this position will be coordinating and facilitating our virtual LabStorms, which are bi-weekly collaborative problem-solving sessions. What are three ways that you, as a facilitator, would create an inclusive experience for LabStorm participants?
Our Vision
Feedback Labs is a global network that believes that people and communities should have a say in the programs and policies that affect their lives.
Our members believe that listening and acting on feedback from those at the heart of their work is the right thing to do morally and ethically, the smart thing to do to achieve better programmatic outcomes, and the feasible thing to do at scale. Feedback Labs’ objective is to create a ‘tipping point’ so that good feedback practice becomes the expected thing to do as well. The Community Associate will contribute to this mission by supporting with Feedback Labs’ membership experience, managing community-building events such as LabStorms, and assisting with fellowship and cohort programs.
We succeed by harnessing and unleashing a wide variety of viewpoints, perspectives, insights, experience, and expertise from many different networks. We believe that new norms that cement good feedback practice will help contribute to a more equitable world.
Your Role
Feedback Labs is looking for an enthusiastic, collaborative, and detail-oriented person to join as a full-time Community Associate. The Community Associate will join the Community team at Feedback Labs and be supervised by the Senior Manager of Partnerships and Equity. This person will be passionate about helping nonprofits, foundations, and governments listen to their communities and incorporate feedback into programs and policies to achieve impact and foster equity. They will be able to support Feedback Labs with community events and programs. Specifically, they will:
Support Feedback Labs’ membership
Support Feedback Labs’ network of member organizations, including organization on-boarding, tracking, continued engagement, and benefits.
Offer high quality customer service to ensure all members feel part of the feedback community and can engage with Feedback Labs in productive and useful ways.
Support learning cohort programs & coaching services
Support with the application and selection process of the Feedback Champions program and any other relevant cohort programs.
Provide technical support for peer-learning sessions and provide cohort-wide email and logistical support.
Foster ongoing engagement with alumni of Fellow programs.
Coordinate and facilitate bi-weekly LabStorms
Source and prepare up to 25 diverse feedback practitioners per year to share their feedback challenges in bi-weekly LabStorms, which are a long-standing flagship program of Feedback Labs.
Drive LabStorm participation and engagement from the Feedback Labs’ community through targeted outreach and connections.
Facilitate LabStorm discussions to surface questions and ideas for LabStorm presenters.
Manage LabStorm follow up and presenter feedback.
Work with the Sr. Manager of Partnerships and Equity to develop and implement a plan for improving LabStorms based on past participant feedback.
Support Feedback Labs events
Collaborate closely with Sr. Manager, CEO, and consultants to support our annual Feedback+ Summits (check out the wrap up of last year’s Summit !) and other in-person and virtual events.
Execute Feedback Labs’ digital engagement
Maintain a drumbeat of communication to our network including a biweekly newsletter and event-related emails.
Write copy for Feedback Labs blog and newsletter (e.g. Summit wrap ups, FBL newsletter announcements).
Work with the Communications Intern to manage Feedback Labs social media accounts (i.e., Twitter, Instagram, LinkedIn).
Collaborate with the Operations Team to develop and maintain a Customer Relationship Management (CRM) system to ensure member activities are captured correctly, and utilizing CRM to facilitate network growth and development.
Support Feedback Labs’ diversity, equity, and inclusion work
Support the Senior Manager of Partnerships and Equity in the development and implementation of programs related to our commitment to diversity, equity and inclusion (e.g. Listening for Justice Blog Series, 365 Campaign)
Engage meaningfully with Feedback Labs’ staff and strategy
Collaborate across the team to support high-quality implementation of programming, including supporting other team members’ work when needed.
Contribute to discussions about long-term strategy for Feedback Labs programs.
Actively participate in internal team meetings and external sessions hosted by colleagues.
Seek out opportunities to deepen feedback knowledge and strengthen the feedback sector, including reading Feedback Labs’ bi-weekly newsletter, participating in partner webinars and discussions, and more.
Other responsibilities as jointly agreed with the Sr. Manager and CEO.
Qualifications
The ideal candidate for this role will have:
1-2 y ears of internship or work experience in the tasks necessary for this job;
Excellent communication and customer service skills. A background supporting nonprofit communications, including newsletters, social media, and website updates is a plus;
Robust facilitation skills for facilitating virtual LabStorms;
Strong interpersonal skills to manage relationships with Feedback Labs members, fellows, and staff, and to represent Feedback Labs in external meetings;
Ability to manage multiple projects simultaneously, switch between tasks as necessary, and meet deadlines;
Experience collaborating well across teams and all individuals equitably;
Curiosity to learn on the fly and adapt to changing circumstances quickly and productively;
A passionate belief in, and understanding of, Feedback Labs’ mission and values ;
Bachelor’s Degree or relevant life experience in marketing and communications, public administration, international development, or other relevant field.
All Feedback Labs team members:
Act with integrity;
Use their time effectively and value the time of others;
Create their own direction and roll with the punches when necessary;
Are equally thoughtful and action-oriented;
Value kindness to those around them;
Want to change the world.
Compensation & Benefits
Feedback Labs offers a competitive salary in the range of $42,000-52,000 commensurate with experience, along with generous benefits including medical, dental, vision, 401(k), and paid time off, sick leave, and parental leave.
Feedback Labs also provides a fun, flexible, and healthy work environment. We provide professional development funds to access external workshops and conferences and offer challenging on-the-job assignments to help team members meet their personal missions and grow in their careers. Feedback Labs also offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions.
Location
Feedback Labs is based out of the Open Gov Hub , located in the heart of Washington DC, a short walk from key global institutions. This creative space allows for collaboration and innovation among different groups; it also offers networking opportunities, brown-bag lunches, happy hours, access to a gym, and other activities. Feedback Labs staff are currently working from home with the option to come into the office if they choose to do so, and the organization is evaluating if/when staff will return to the office for in-person work. While this position is intended to be based in Washington DC, Feedback Labs is open to making it a fully remote position if it is determined to be mutually beneficial for the candidate and Feedback Labs. As such, Feedback Labs will consider any candidates who can work the core Feedback Labs hours (9-5pm ET) and are legally eligible to work in the United States.
How to Apply
Ready to apply to join the Feedback Labs team? In lieu of a cover letter, we are asking interested applicants to answer a few short questions to give candidates an idea of the type of information we hope they can bring to this position. If you think you’d be a good fit, please submit your application here ! Feel free to reach out with any questions to jobs@feedbacklabs.org . We are accepting applications on a rolling basis until the position is filled.
About the Hiring Process
We will use the following hiring process to consider candidates.
Screening Call (15 mins)
Second interview (1 hour)
Take home skills assignment (~2 hours)
Final interview (3 hours)
Reference checks (10 mins each)
Commitment to Diversity: We understand that there are numerous reasons why someone would read a job description and, despite “checking off most of the boxes”, decide not to apply. Research supports that self-selecting out of potential professional opportunity is particularly common among individuals with minoritized identities or identities that are marginalized in professional spaces such as BIPOC individuals, LGBTIQ+ individuals, persons with a disability, neurodivergent individuals, and individuals with a history of institutionalization (e.g. incarceration, immigration detainment, inpatient treatment, or chronic hospitalization). If you question whether or not you would be a “good fit” for Feedback Labs, please engage in an initial conversation with the position contact, Annie Grier, at annie@feedbacklabs.org . Feedback Labs intentionally creates environments that value “culture add” over “culture fit”. We invite you to share how your unique identities, background, and experiences could add to our team.
Accessibility: Closed captioning is available during all Zoom interviews. If you need assistance accessing this feature, please let your interviewer know at the start of your interview!
We’re committed to running an inclusive and accessible application process. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to jobs@feedbacklabs.org .
Venue: We conduct interviews over the phone and with Zoom with camera on (unless communicated otherwise). Interviewees are invited to update their Zoom names with their pronouns.
Feedback Labs encourages applications from people of all races, genders, orientations, ethnicities, backgrounds, and identities, and strives to ensure inclusive and affirming benefits for all. If you need assistance or accommodations to fully participate in the hiring process, please contact us at jobs@feedbacklabs.org
Application Questions
Why do you think listening and acting on feedback is important for advancing equity in the nonprofit and philanthropic sectors?
The person in this position will be coordinating and facilitating our virtual LabStorms, which are bi-weekly collaborative problem-solving sessions. What are three ways that you, as a facilitator, would create an inclusive experience for LabStorm participants?
Mount Sinai Health System
Job Title: Program Manager, Condition Management - Mount Sinai Health Partners
Summary
Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (22nd ranked medical school). Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.
We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise.
MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:
Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
Thrive in fast-paced work environments
Seek to improve the status quo
Within MSHP, the Pharmacy Team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance. The Pharmacy Team works directly with the Clinical Operations Leadership Team, Population Health and Chief Medical Officer, Population Health.
Role Summary
MSHP seeks a Program Manager for Condition Management.
The Program Manager reports to the Director of Condition Management to provide operational leadership for the program. The program provides remote monitoring device connectivity for patients and related condition management for high risk patient populations across MSHS. Working with MSHP leadership, the Manager will support all activities related to the program’s daily operations, operational and clinical metrics, supporting implementation and expansion. The manager is responsible for maintaining the clinical operations, workflows, informatics tools, training and managing efficiencies of staff, analytics and program dashboards. The manager will serve as a point of contact for MSHS IT, Digital Health, Consumer Digital and other partnering stakeholders. The manager will serve as the primary point of contact for key cross-functions for the condition management and effectively communicate the goals, vision, and methods for achieving desired outcomes. The manager will develop content for education and initiatives and support issue identification, resolution.
Responsibilities
Responsibility #1 Clinical Operations
Serves as an operations owner for condition management and contributes to all aspects, including process implementation, and ongoing evaluation and improvement
Develop relationships with strategic vendors to execute complex workflow operations involving multiple team members
Supports with training for all new condition management programs and initiatives
Lead related clinical informatics design and workflows in collaboration with IT
Manage billing, IT, analytics tools to maintain efficient operations
Maintain relationships with leaders across the system to advance condition management programs and obtain inputs for clinical workflows
Implement methods to hotspot populations who would benefit from condition management as related to MSHP VBC goals and outreach workflows
Interface with teams from across the health system (including clinical, IT, legal, operations, compliance, and connected devices) to advance condition management program
Develops and reviews staff, patient and provider satisfaction feedback to inform program improvement and provide stakeholder updates
Responsibility #2 Personnel Management
Exhibits strong interpersonal skills to influence and indirectly manage team members to maintain smooth operations.
Is an empathetic listener, proactive problem solver and brings a positive team-building approach to management
Exercises management skills such as coaching, effective and clear communicator, effective planner, good listener
Supports weekly staff huddles to listen for barriers
Supports the development of staff career goals
Supports in performance review feedback for the director on an ongoing basis
Responsibility #3 Project Management
Manages weekly, monthly and quarterly meetings to run smooth operations for the clinical department
Develops effective project work plans, providing updates efficiently across multiple stakeholders
Facilitates meetings, ensuring initiatives are accomplished effectively and on time
Serve as operational support for quality initiatives, contributing to strategy, process design, implementation, and ongoing evaluation and improvement
Develop communications and marketing materials for the program
Develops operational, financial and clinical program dashboards with analytics and monitors related performance on an ongoing basis
Manages EHR optimization, billing workflows and data capture to improve operations
Implements methodology to assess long-term impact to populations served
Supports with other areas as directed
Qualifications
Education and Experience
Bachelors' degree with at least 4 years of experience at a management consulting firm, in healthcare management, or in a similar environment with demonstrated excellence in managing high-stakes, complex initiatives and in client and executive-facing roles
Advanced analytical capabilities required; experience with healthcare claims analysis and clinical quality measures highly preferred
Experience mentoring and developing junior employees
Demonstrated passion for improving healthcare is a requirement; experience with population health, healthcare delivery systems, payers, and startups is a plus
Additional Skills and Qualities
Analytic skillset – ability to build models and perform data analysis across finance and strategic business needs (e.g., market sizing), and healthcare topics with guidance from Condition Management Director
Effective communicator – excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesizes research into actionable insights
Organized – meticulous and detail-oriented; consistently meets timelines and objectives
Reliable – delivers high-quality work and accurate analyses; raises questions or concerns in a timely manner
Mature professional – seen as a senior team member, interacts with internal and external stakeholders independently and in a poised and professional manner
Ethical leader – models behavior rooted in respect for patients
Strategic thinker – adept at understanding how individual project activities fit within and contribute to overall initiatives
Problem solver – proactively responds to problems with suggested solutions; sound judgment and decision-making abilities; takes initiative
Flexible team player – able to collaborate well with diverse set of team members, comfortable working in a startup environment (which requires all team members to have the willingness to get things done)
Passionate innovator – desire to join a fast-paced, growth-oriented environment with a passion for delivering superior health value and improving health care in the US
About the Mount Sinai Health System
The Mount Sinai Health System is New York City's largest integrated delivery system, encompassing eight hospitals, a leading medical school, and a vast network of ambulatory practices throughout the greater New York region. Mount Sinai's vision is to produce the safest care, the highest quality, the highest satisfaction, the best access and the best value of any health system in the nation.
The Health System includes approximately 7,480 primary and specialty care physicians; 11 joint-venture ambulatory surgery centers; more than 410 ambulatory practices throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and 31 affiliated community health centers. The Icahn School of Medicine is one of three medical schools that have earned distinction by multiple indicators: ranked in the top 20 by U.S. News & World Report's "Best Medical Schools", aligned with a U.S. News & World Report's "Honor Roll" Hospital, No. 12 in the nation for National Institutes of Health funding, and among the top 10 most innovative research institutions as ranked by the journal Nature in its Nature Innovation Index. This reflects a special level of excellence in education, clinical practice, and research. The Mount Sinai Hospital is ranked No. 18 on U.S. News & World Report's "Honor Roll" of top U.S. hospitals; it is one of the nation's top 20 hospitals in Cardiology/Heart Surgery, Gastroenterology/GI Surgery, Geriatrics, Nephrology, and Neurology/Neurosurgery, and in the top 50 in six other specialties in the 2018-2019 "Best Hospitals" issue. Mount Sinai's Kravis Children's Hospital also is ranked nationally in five out of ten pediatric specialties by U.S. News & World Report. The New York Eye and Ear Infirmary of Mount Sinai is ranked 11th nationally for Ophthalmology and 44th for Ear, Nose, and Throat. Mount Sinai Beth Israel, Mount Sinai St. Luke's, Mount Sinai West, and Mount Sinai South Nassau are ranked regionally.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:
Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners.
Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned.
Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive.
Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors.
Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.
EOE Minorities/Women/Disabled/Veterans
Job Title: Program Manager, Condition Management - Mount Sinai Health Partners
Summary
Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (22nd ranked medical school). Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.
We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise.
MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:
Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
Thrive in fast-paced work environments
Seek to improve the status quo
Within MSHP, the Pharmacy Team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance. The Pharmacy Team works directly with the Clinical Operations Leadership Team, Population Health and Chief Medical Officer, Population Health.
Role Summary
MSHP seeks a Program Manager for Condition Management.
The Program Manager reports to the Director of Condition Management to provide operational leadership for the program. The program provides remote monitoring device connectivity for patients and related condition management for high risk patient populations across MSHS. Working with MSHP leadership, the Manager will support all activities related to the program’s daily operations, operational and clinical metrics, supporting implementation and expansion. The manager is responsible for maintaining the clinical operations, workflows, informatics tools, training and managing efficiencies of staff, analytics and program dashboards. The manager will serve as a point of contact for MSHS IT, Digital Health, Consumer Digital and other partnering stakeholders. The manager will serve as the primary point of contact for key cross-functions for the condition management and effectively communicate the goals, vision, and methods for achieving desired outcomes. The manager will develop content for education and initiatives and support issue identification, resolution.
Responsibilities
Responsibility #1 Clinical Operations
Serves as an operations owner for condition management and contributes to all aspects, including process implementation, and ongoing evaluation and improvement
Develop relationships with strategic vendors to execute complex workflow operations involving multiple team members
Supports with training for all new condition management programs and initiatives
Lead related clinical informatics design and workflows in collaboration with IT
Manage billing, IT, analytics tools to maintain efficient operations
Maintain relationships with leaders across the system to advance condition management programs and obtain inputs for clinical workflows
Implement methods to hotspot populations who would benefit from condition management as related to MSHP VBC goals and outreach workflows
Interface with teams from across the health system (including clinical, IT, legal, operations, compliance, and connected devices) to advance condition management program
Develops and reviews staff, patient and provider satisfaction feedback to inform program improvement and provide stakeholder updates
Responsibility #2 Personnel Management
Exhibits strong interpersonal skills to influence and indirectly manage team members to maintain smooth operations.
Is an empathetic listener, proactive problem solver and brings a positive team-building approach to management
Exercises management skills such as coaching, effective and clear communicator, effective planner, good listener
Supports weekly staff huddles to listen for barriers
Supports the development of staff career goals
Supports in performance review feedback for the director on an ongoing basis
Responsibility #3 Project Management
Manages weekly, monthly and quarterly meetings to run smooth operations for the clinical department
Develops effective project work plans, providing updates efficiently across multiple stakeholders
Facilitates meetings, ensuring initiatives are accomplished effectively and on time
Serve as operational support for quality initiatives, contributing to strategy, process design, implementation, and ongoing evaluation and improvement
Develop communications and marketing materials for the program
Develops operational, financial and clinical program dashboards with analytics and monitors related performance on an ongoing basis
Manages EHR optimization, billing workflows and data capture to improve operations
Implements methodology to assess long-term impact to populations served
Supports with other areas as directed
Qualifications
Education and Experience
Bachelors' degree with at least 4 years of experience at a management consulting firm, in healthcare management, or in a similar environment with demonstrated excellence in managing high-stakes, complex initiatives and in client and executive-facing roles
Advanced analytical capabilities required; experience with healthcare claims analysis and clinical quality measures highly preferred
Experience mentoring and developing junior employees
Demonstrated passion for improving healthcare is a requirement; experience with population health, healthcare delivery systems, payers, and startups is a plus
Additional Skills and Qualities
Analytic skillset – ability to build models and perform data analysis across finance and strategic business needs (e.g., market sizing), and healthcare topics with guidance from Condition Management Director
Effective communicator – excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesizes research into actionable insights
Organized – meticulous and detail-oriented; consistently meets timelines and objectives
Reliable – delivers high-quality work and accurate analyses; raises questions or concerns in a timely manner
Mature professional – seen as a senior team member, interacts with internal and external stakeholders independently and in a poised and professional manner
Ethical leader – models behavior rooted in respect for patients
Strategic thinker – adept at understanding how individual project activities fit within and contribute to overall initiatives
Problem solver – proactively responds to problems with suggested solutions; sound judgment and decision-making abilities; takes initiative
Flexible team player – able to collaborate well with diverse set of team members, comfortable working in a startup environment (which requires all team members to have the willingness to get things done)
Passionate innovator – desire to join a fast-paced, growth-oriented environment with a passion for delivering superior health value and improving health care in the US
About the Mount Sinai Health System
The Mount Sinai Health System is New York City's largest integrated delivery system, encompassing eight hospitals, a leading medical school, and a vast network of ambulatory practices throughout the greater New York region. Mount Sinai's vision is to produce the safest care, the highest quality, the highest satisfaction, the best access and the best value of any health system in the nation.
The Health System includes approximately 7,480 primary and specialty care physicians; 11 joint-venture ambulatory surgery centers; more than 410 ambulatory practices throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and 31 affiliated community health centers. The Icahn School of Medicine is one of three medical schools that have earned distinction by multiple indicators: ranked in the top 20 by U.S. News & World Report's "Best Medical Schools", aligned with a U.S. News & World Report's "Honor Roll" Hospital, No. 12 in the nation for National Institutes of Health funding, and among the top 10 most innovative research institutions as ranked by the journal Nature in its Nature Innovation Index. This reflects a special level of excellence in education, clinical practice, and research. The Mount Sinai Hospital is ranked No. 18 on U.S. News & World Report's "Honor Roll" of top U.S. hospitals; it is one of the nation's top 20 hospitals in Cardiology/Heart Surgery, Gastroenterology/GI Surgery, Geriatrics, Nephrology, and Neurology/Neurosurgery, and in the top 50 in six other specialties in the 2018-2019 "Best Hospitals" issue. Mount Sinai's Kravis Children's Hospital also is ranked nationally in five out of ten pediatric specialties by U.S. News & World Report. The New York Eye and Ear Infirmary of Mount Sinai is ranked 11th nationally for Ophthalmology and 44th for Ear, Nose, and Throat. Mount Sinai Beth Israel, Mount Sinai St. Luke's, Mount Sinai West, and Mount Sinai South Nassau are ranked regionally.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:
Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners.
Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned.
Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive.
Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors.
Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.
EOE Minorities/Women/Disabled/Veterans
Children's Hospital of Philadelphia
Philadelphia, PA
This position works to develop and implement strategic communication plans and messaging for the Center for Pediatric Clinical Effectiveness (CPCE) at Children's Hospital of Philadelphia (CHOP). Under leadership supervision, and in collaboration with stakeholders and subject matter experts, this position independently deploys a variety of communication channels and stays abreast of new trends and advances in digital communications and CHOP’s communications capacities. This position will serve as a liaison between CPCE and CHOP and Research Institute public relations and marketing services.
CPCE is a research center within the CHOP Research Institute which is dedicated to discovering and sharing knowledge about best practices in pediatric care. Clinical effectiveness research seeks to answer the question “What works?” in healthcare. Learn more about CPCE at https://cpce.research.chop.edu/ .
In 2020, with the support of the CHOP Research Institute leadership, CPCE engaged external consultants to conduct a robust strategic plan to examine ways the Center can strengthen, connect, and increase its impact on pediatric clinical effectiveness, child health, and CHOP’s care delivery model. Enhanced communication and dissemination were identified as crucial for the translation of clinical research into practice, as well as achieving greater internal and external visibility of CPCE.
Job Responsibilities
Work closely with CPCE leadership to develop and implement an overall CPCE strategic communications agenda, including a comprehensive editorial calendar
Provide project leadership and writing/editing expertise for content-driven communications projects, including but not limited to branding and web development
Build relationships with CPCE faculty to proactively identify projects appropriate for dissemination
Adapt research results and technical documents for consumer, stakeholder and media dissemination, working with CHOP public relations team when appropriate
Manage all aspects of the CPCE website; develop and implement strategies to grow visitors and increase user engagement
Manage CPCE’s social media strategy in support of communication and dissemination goals; develop and implement strategies to increase followers and engagement
Manage external and internal email newsletters; develop and implement strategies to increase list size and optimize email performance
Manage web, social media, and e-mail analytics to track outreach and impact of communication tactics; report communications impact to CPCE leadership and other stakeholders on an annual basis and/or as requested
Match promotional needs with appropriate outreach strategies and tactics
Assemble and manage project teams, often from different departments at CHOP, through use of project management tools
Hire, supervise, train and mentor interns, freelance support, and/or full time staff as needed
Ensure appropriate and consistent branding
Prepare and manage communication and dissemination budgets with guidance from the Center’s Administrative Director and keep stakeholders apprised
Other duties as assigned
Required Education and Experience
Required education: Bachelor’s degree
Required experience: At least five (5) years of experience in public relations, digital communications and/or non-profit, public or consumer health, cause-related marketing.
Additional Technical Requirements
Facility with Microsoft Office software, CMS platforms and/or HTML, and Google web management products. Familiarity with desktop publishing such as Adobe Illustrator or Quark is a plus.
Strong organizational, multi-tasking and time management skills
Professional experience with social media, Search engine optimization, email database management
Interpersonal communications skills, including interaction with senior management
Excellent writing skills-- experience with news writing, copy-editing, fact-checking, AP and AMA styles will be valued
Adaptability to handle varied projects and topics as needed
This position works to develop and implement strategic communication plans and messaging for the Center for Pediatric Clinical Effectiveness (CPCE) at Children's Hospital of Philadelphia (CHOP). Under leadership supervision, and in collaboration with stakeholders and subject matter experts, this position independently deploys a variety of communication channels and stays abreast of new trends and advances in digital communications and CHOP’s communications capacities. This position will serve as a liaison between CPCE and CHOP and Research Institute public relations and marketing services.
CPCE is a research center within the CHOP Research Institute which is dedicated to discovering and sharing knowledge about best practices in pediatric care. Clinical effectiveness research seeks to answer the question “What works?” in healthcare. Learn more about CPCE at https://cpce.research.chop.edu/ .
In 2020, with the support of the CHOP Research Institute leadership, CPCE engaged external consultants to conduct a robust strategic plan to examine ways the Center can strengthen, connect, and increase its impact on pediatric clinical effectiveness, child health, and CHOP’s care delivery model. Enhanced communication and dissemination were identified as crucial for the translation of clinical research into practice, as well as achieving greater internal and external visibility of CPCE.
Job Responsibilities
Work closely with CPCE leadership to develop and implement an overall CPCE strategic communications agenda, including a comprehensive editorial calendar
Provide project leadership and writing/editing expertise for content-driven communications projects, including but not limited to branding and web development
Build relationships with CPCE faculty to proactively identify projects appropriate for dissemination
Adapt research results and technical documents for consumer, stakeholder and media dissemination, working with CHOP public relations team when appropriate
Manage all aspects of the CPCE website; develop and implement strategies to grow visitors and increase user engagement
Manage CPCE’s social media strategy in support of communication and dissemination goals; develop and implement strategies to increase followers and engagement
Manage external and internal email newsletters; develop and implement strategies to increase list size and optimize email performance
Manage web, social media, and e-mail analytics to track outreach and impact of communication tactics; report communications impact to CPCE leadership and other stakeholders on an annual basis and/or as requested
Match promotional needs with appropriate outreach strategies and tactics
Assemble and manage project teams, often from different departments at CHOP, through use of project management tools
Hire, supervise, train and mentor interns, freelance support, and/or full time staff as needed
Ensure appropriate and consistent branding
Prepare and manage communication and dissemination budgets with guidance from the Center’s Administrative Director and keep stakeholders apprised
Other duties as assigned
Required Education and Experience
Required education: Bachelor’s degree
Required experience: At least five (5) years of experience in public relations, digital communications and/or non-profit, public or consumer health, cause-related marketing.
Additional Technical Requirements
Facility with Microsoft Office software, CMS platforms and/or HTML, and Google web management products. Familiarity with desktop publishing such as Adobe Illustrator or Quark is a plus.
Strong organizational, multi-tasking and time management skills
Professional experience with social media, Search engine optimization, email database management
Interpersonal communications skills, including interaction with senior management
Excellent writing skills-- experience with news writing, copy-editing, fact-checking, AP and AMA styles will be valued
Adaptability to handle varied projects and topics as needed