Apheresis Coordinator

  • American Red Cross
  • Winston-Salem, NC, USA
  • Jun 15, 2018

Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?


Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues.

Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0

If you share our passion for helping people, then join us in this excellent career opportunity.

Click on the link to learn more about (Apheresis)platelets donations: https://youtu.be/BwjwbxbwN34

Qualifications

  • High school diploma or equivalent required.
  • Minimum one year of telephone and customer service or telemarketing experience required.
  • Sales experience preferred.
  • Face to face experience preferred.
  • Computer experience, excellent customer service and problem-solving skills required.
  • Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required.
  • Ability to travel up 25% preferred.

Blood Donor Scheduler- Responsibilities

  • Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
  • Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
  • Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
  • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
  • Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.

The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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