Volunteer Management Manager

  • American Red Cross
  • St Paul, MN, USA
  • Jun 15, 2018

Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

Are you seeking an opportunity that makes a difference? Do you want to work for an organization that makes an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to apply for a position with the American Red Cross!

We are currently seeking a Volunteer Management Manager in St. Paul, Minnesota.

In this position you will develop and implement strategies for volunteer activities in the North Central Region. Provide mentorship and direction to paid staff and volunteers. Ensure effective, cost-efficient methods to recruit and retain sufficient numbers of regulated and non-regulated volunteers to meet operational needs within the Region. Take ownership for achievement of all National volunteer engagement standards.


  • Establish strategic direction for Volunteer engagement efforts to ensure the efficient and effective collection, processing and distribution of blood and blood products to meet annual collection goals and operational needs.
  • Research new and effective ways to utilize volunteers to support regional/divisional initiatives.
  • Establish high performing district models to include leadership volunteers and paid staff, if appropriate, to be accountable for volunteer recruitment, staffing and retention to achieve assigned goals and objectives.
  • Ensure all National standards surrounding volunteer engagement for the region are met; ensure high performance and goal achievement are set, monitored and realized for each district.
  • Ensure accurate and timely reporting of all assigned metrics to National Director, Volunteer Management.
  • Establish ongoing relationship with associated chapter structure volunteer management teams to ensure communication and a consistent experience for volunteers across all lines of service.
  • Responsible for the management of Volunteer and paid staff including, but not limited to, hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success.
  • Identify, develop and implement creative strategies and recruitment methods to attract and retain a sufficient pool of regulated and non-regulated volunteer staff to maintain efficient operations.
  • Establish a regional culture in which volunteers and paid staff work interdependently to achieve the mission of the American Red Cross.
  • Develop and implement and/or expand effective recognition programs for Volunteers and Chapters and paid staff within the Division. Develop and implement strategies for strengthening the Red Cross brand.
  • Serve as creative and operational resources to Biomedical & Chapter paid staff and Volunteers in order to maximize involvement, efficiency and institutionalization of volunteer support.

Bachelor's degree in business management, communications, sales or equivalent combination of related education and experience required. Minimum five years related experience including three years management experience required. Ability to effectively implement programs and excellent organizational skills; ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately is required. Ability to work independently while developing a functioning team as well as have excellent social skills in dealing with all levels of staff, volunteers and donors. Excellent oral and written communication skills, including training, presentation and negotiating skills.

The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Travel to off-site locations may be required.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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