The College of Charleston
Charleston, South Carolina
Academic Advisor (2 Vacancies)
Posting Details
POSTING INFORMATION
Internal Title
Academic Advisor (2 Vacancies)
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
5
Level
3
Department
Academic Advising and Planning Ctr
Job Purpose
The Academic Advisor supports undergraduate students with all aspects of academic planning by promoting and encouraging self-authorship and resource utilization in support of academic success, as well as timely and informed pursuit of an academic major. This is accomplished through a one on one student-centered, individualized, technology-enhanced advising appointments, classroom instruction of EXPL 101, and the establishment of a relationship based on mutual trust with a diverse student population. Students meet with their academic advisor in a one-on-one and a classroom setting to explore their interests, discuss course options, consider majors, plan for the future, and address any academic concerns.
Minimum Requirements
Bachelor’s degree required in liberal arts discipline, counseling or related field and the ability to be certified to teach EXPL 101 if candidate does not have a Masters degree. Two years of professional workplace experience in higher education or related field in which applicant can convey relevant transferable skills. Knowledge and understanding of FERPA regulations and its application. Working knowledge and effective utilization of Microsoft Suite products and Zoom software. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Preferred Qualifications and Experience: Professional academic advising Experience teaching in a classroom or group setting and/or facilitating group activities Conferred Master’s Degree (by a start date) Familiarity with Banner, Degree Works, and CRM Advise Successful candidates will love: • Working with undergraduate students in both one-on-one and in group settings in person and online assisting in identifying goals, understanding campus systems and planning for success • Serving as a referral agent to campus resources • Helping students find their place and their people • Employing current and evolving technology • Serving as a problem solver and resource to students and colleagues alike • Exhibiting initiative and sharing ideas • Embracing and employing established departmental values (Team Spirit, Accountability, Humility, Communication, Appreciation, Inclusion) • Being a part of a team dedicated mutual respect and collegiality • Enjoy working in a dynamic, fast paced season-based advising (distinct Fall, Spring, Summer) setting • Working independently as well in work teams • Collaborating with colleagues inside and outside the department to drive the vision and mission of the department through programming and committee work • Participating in ongoing professional development opportunities with a dedication to continuous improvement Skills required for success in the position: • Demonstrated understanding of student development at a liberal arts & sciences college or university. • Well versed in the basic principles and theories of advising and college student development in higher education *Able to facilitate one-on-one and group advising conversations • Demonstrated problem-solving skills • Demonstrated effective communication, interpersonal, and organizational skills • Able to establish and maintain effective relationships with administrators, faculty, staff, students, and parents • Exhibit initiative and tolerance for ambiguity in an ever-changing environment • Affirm and contribute to a positive workplace culture
Additional Comments Regarding Position
May be required to work outside the College’s normal operating hours (8:30am-5:00pm, Monday through Friday) during New Student Orientation and other special events. May be required to offer individual, group appointments or classroom instruction virtually. Opportunity for telecommuting one day a week after the first 12 months of employment. Physical demands include sitting, walking within the office and around campus; navigating to, from and between buildings, classroom environments and stairways, particularly during New Student Orientation. Applicants with mobility issues are welcome to apply.
Special Instructions to Applicants
Applicants must submit a formal targeted cover letter, resume and three professional references, including at least one direct supervisor. Applicants must also submit a well-developed and thoughtful Philosophy of Advising Statement. Applicants that fail to submit all application materials will not be considered as a candidate for the position. Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Salary
*$41,740-$46,000
Posting Date
03/20/2024
Closing Date
04/15/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024041
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15142
Job Duties
Job Duties
Activity
Provide quality, accurate cross-curricular academic advising and interpersonal guidance, either in-person or virtually, to first-year, transfer, and undecided students, including special populations (academically at-risk, provisional, academic warning or probation or conditionally readmitted, Summer First students and students with physical or learning disabilities), following a developmental philosophy of advising as defined by NACADA and CAS standards, providing information and assistance in identifying, developing and implementing strategies supportive of individual students’ academic and career goals. Maintain appropriate records. Work with students to develop an academic plan by exploring interests, discussing majors and course options, setting realistic goals and addressing academic concerns. Refer advisees to other campus resources as appropriate. Work with departmental and campus leadership to champion effective academic advising pedagogy, implement changes based on best practices in support of a comprehensive advising curriculum.
Essential or Marginal
Essential
Percent of Time
55
Activity
Instruct students through in-person or virtual individual, small group and workshop settings on technology-driven planning tools and resources, general education requirements, institutional policies and procedures, and the connection between majors, careers and transferrable skills. This may include travel across campus for preparation meetings and content delivery in various campus buildings and settings.
Essential or Marginal
Essential
Percent of Time
10
Activity
Teach one or more sections of the EXPL 101 Pathways to College and Career Success courses each fall and spring using established student learning outcomes. This course focuses on exploring strengths, values, skills and personality and analyzes components of the academic major and career decision making processes through personal experiences, research, and self-assessments. Follow established curriculum and teaching guidelines. Maintain course materials and up-to-date gradebook in College of Charleston’s Learning Management system and meet all mid-term and final grade submissions. Students enrolled in the course will be an assigned advisee. Employees with a conferred Masters degree can teach this course. Employees with a Bachelors degree must be certified through alternative qualifications before they are eligible to teach the course.
Essential or Marginal
Essential
Percent of Time
15
Activity
Engage in the College community by developing and cultivating relationships with campus partners particularly in ways strategic to the Academic Advising and Planning Center’s focus on student success. Plan and implement co-curricular and collaborative programs as necessary to meet the mission of College of Charleston, including but not limited to New Student Orientation, the Majors and Minors Fair or Admissions events. This includes regular travel across campus for preparation meetings and content delivery in various campus buildings and settings.
Essential or Marginal
Essential
Percent of Time
10
Activity
Actively seek and provide professional development opportunities by identifying and participating in occasions to maintain and improve expertise in advising, teaching and specialty areas. Apply knowledge to personal practice, as well as share with colleagues in the department. Share content across campus to improve the quality of advising practices campus wide.
Essential or Marginal
Marginal
Percent of Time
5
Activity
Actively participate and help execute advising assessment related initiatives.
Essential or Marginal
Essential
Percent of Time
5
Mar 20, 2024
Full time
Academic Advisor (2 Vacancies)
Posting Details
POSTING INFORMATION
Internal Title
Academic Advisor (2 Vacancies)
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
5
Level
3
Department
Academic Advising and Planning Ctr
Job Purpose
The Academic Advisor supports undergraduate students with all aspects of academic planning by promoting and encouraging self-authorship and resource utilization in support of academic success, as well as timely and informed pursuit of an academic major. This is accomplished through a one on one student-centered, individualized, technology-enhanced advising appointments, classroom instruction of EXPL 101, and the establishment of a relationship based on mutual trust with a diverse student population. Students meet with their academic advisor in a one-on-one and a classroom setting to explore their interests, discuss course options, consider majors, plan for the future, and address any academic concerns.
Minimum Requirements
Bachelor’s degree required in liberal arts discipline, counseling or related field and the ability to be certified to teach EXPL 101 if candidate does not have a Masters degree. Two years of professional workplace experience in higher education or related field in which applicant can convey relevant transferable skills. Knowledge and understanding of FERPA regulations and its application. Working knowledge and effective utilization of Microsoft Suite products and Zoom software. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Preferred Qualifications and Experience: Professional academic advising Experience teaching in a classroom or group setting and/or facilitating group activities Conferred Master’s Degree (by a start date) Familiarity with Banner, Degree Works, and CRM Advise Successful candidates will love: • Working with undergraduate students in both one-on-one and in group settings in person and online assisting in identifying goals, understanding campus systems and planning for success • Serving as a referral agent to campus resources • Helping students find their place and their people • Employing current and evolving technology • Serving as a problem solver and resource to students and colleagues alike • Exhibiting initiative and sharing ideas • Embracing and employing established departmental values (Team Spirit, Accountability, Humility, Communication, Appreciation, Inclusion) • Being a part of a team dedicated mutual respect and collegiality • Enjoy working in a dynamic, fast paced season-based advising (distinct Fall, Spring, Summer) setting • Working independently as well in work teams • Collaborating with colleagues inside and outside the department to drive the vision and mission of the department through programming and committee work • Participating in ongoing professional development opportunities with a dedication to continuous improvement Skills required for success in the position: • Demonstrated understanding of student development at a liberal arts & sciences college or university. • Well versed in the basic principles and theories of advising and college student development in higher education *Able to facilitate one-on-one and group advising conversations • Demonstrated problem-solving skills • Demonstrated effective communication, interpersonal, and organizational skills • Able to establish and maintain effective relationships with administrators, faculty, staff, students, and parents • Exhibit initiative and tolerance for ambiguity in an ever-changing environment • Affirm and contribute to a positive workplace culture
Additional Comments Regarding Position
May be required to work outside the College’s normal operating hours (8:30am-5:00pm, Monday through Friday) during New Student Orientation and other special events. May be required to offer individual, group appointments or classroom instruction virtually. Opportunity for telecommuting one day a week after the first 12 months of employment. Physical demands include sitting, walking within the office and around campus; navigating to, from and between buildings, classroom environments and stairways, particularly during New Student Orientation. Applicants with mobility issues are welcome to apply.
Special Instructions to Applicants
Applicants must submit a formal targeted cover letter, resume and three professional references, including at least one direct supervisor. Applicants must also submit a well-developed and thoughtful Philosophy of Advising Statement. Applicants that fail to submit all application materials will not be considered as a candidate for the position. Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Salary
*$41,740-$46,000
Posting Date
03/20/2024
Closing Date
04/15/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024041
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15142
Job Duties
Job Duties
Activity
Provide quality, accurate cross-curricular academic advising and interpersonal guidance, either in-person or virtually, to first-year, transfer, and undecided students, including special populations (academically at-risk, provisional, academic warning or probation or conditionally readmitted, Summer First students and students with physical or learning disabilities), following a developmental philosophy of advising as defined by NACADA and CAS standards, providing information and assistance in identifying, developing and implementing strategies supportive of individual students’ academic and career goals. Maintain appropriate records. Work with students to develop an academic plan by exploring interests, discussing majors and course options, setting realistic goals and addressing academic concerns. Refer advisees to other campus resources as appropriate. Work with departmental and campus leadership to champion effective academic advising pedagogy, implement changes based on best practices in support of a comprehensive advising curriculum.
Essential or Marginal
Essential
Percent of Time
55
Activity
Instruct students through in-person or virtual individual, small group and workshop settings on technology-driven planning tools and resources, general education requirements, institutional policies and procedures, and the connection between majors, careers and transferrable skills. This may include travel across campus for preparation meetings and content delivery in various campus buildings and settings.
Essential or Marginal
Essential
Percent of Time
10
Activity
Teach one or more sections of the EXPL 101 Pathways to College and Career Success courses each fall and spring using established student learning outcomes. This course focuses on exploring strengths, values, skills and personality and analyzes components of the academic major and career decision making processes through personal experiences, research, and self-assessments. Follow established curriculum and teaching guidelines. Maintain course materials and up-to-date gradebook in College of Charleston’s Learning Management system and meet all mid-term and final grade submissions. Students enrolled in the course will be an assigned advisee. Employees with a conferred Masters degree can teach this course. Employees with a Bachelors degree must be certified through alternative qualifications before they are eligible to teach the course.
Essential or Marginal
Essential
Percent of Time
15
Activity
Engage in the College community by developing and cultivating relationships with campus partners particularly in ways strategic to the Academic Advising and Planning Center’s focus on student success. Plan and implement co-curricular and collaborative programs as necessary to meet the mission of College of Charleston, including but not limited to New Student Orientation, the Majors and Minors Fair or Admissions events. This includes regular travel across campus for preparation meetings and content delivery in various campus buildings and settings.
Essential or Marginal
Essential
Percent of Time
10
Activity
Actively seek and provide professional development opportunities by identifying and participating in occasions to maintain and improve expertise in advising, teaching and specialty areas. Apply knowledge to personal practice, as well as share with colleagues in the department. Share content across campus to improve the quality of advising practices campus wide.
Essential or Marginal
Marginal
Percent of Time
5
Activity
Actively participate and help execute advising assessment related initiatives.
Essential or Marginal
Essential
Percent of Time
5
Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.
Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.
Code for America is looking for a talented Bilingual Senior UX Designer who will:
Contribute significantly to creating more inclusive services , where language and cultural considerations are important factors in design
Leverage bilingual design expertise to design user interfaces, interactions, and experiences that seamlessly accommodate multiple languages
Lead the development and implementation of UX strategies that account for the unique needs and preferences of diverse, multilingual user groups
Conduct user research and usability testing in Spanish , using the findings to guide design decisions and improvements.
Document design processes , guidelines, and best practices for creating multilingual user interfaces.
Define and validate shared design patterns that can be used across program areas
Set the quality bar for service delivery at scale. Consistently helping teams meet client needs and policy intent, sharing their work widely within the organization
Measurably improve outcomes for marginalized communities and government
As of October 27, 2023, Code for America has reached a CBA (collective bargaining agreement) with Code for America Workers United, affiliated with OPEIU (Office Professional Employees International Union, Local 1010). This position is designated as being part of Code for America Workers United. There will be union dues or fees associated with this position. The amount of the dues or fees will be set by the union, and we do not yet know what that amount will be.
About the Role:
As a Senior UX Designer at Code for America, you will help transform how government services are delivered. Your work will demonstrate that design can create the conditions for generational, systemic change and help millions of people in need. In our safety net portfolio, you will work with a multidisciplinary team of designers, researchers, engineers, and policy experts to analyze problems, and create solutions for public services that are simple enough for everyone to use.
The Design team at Code for America is building a radically better future, starting today. We believe design can create the conditions for generational, systemic change while also delivering immediate material value to communities. We design with, not for, impacted communities, and we believe that good design serves everyone with respect. In this role, you’ll be working towards this vision together with a cross-functional team. You can read more about our design principles here.
You will report to a Design Manager, and work alongside other designers, and Engineering, Product, Data Science, Qualitative Research, and Client Success departments. You will contribute to team culture, and define best practices for doing design with respect and dignity.
In this position you will:
Improve the end-to-end user experience within your assigned portfolio.
Create visual aids such as journey maps, service blueprints, and information architecture maps to illustrate the current and ideal service states.
Develop clear, concise, and engaging content for our products, including screens, text messages, notices, flyers, and other client-facing materials.
Measure the impact of service improvements, aligning them with stakeholder goals and user needs.
Establish interaction patterns, standards, and style guides to ensure design consistency across Code for America's programs and products.
Collaborate closely with engineering, product, and program teams to address design challenges effectively.
Coordinate with researchers to plan and conduct design research and usability tests to evaluate your designs.
Use common design methods to enhance clarity, foster connections, and deepen stakeholder understanding of the ecosystem, power dynamics, and service offerings within your designated areas.
Document proposed service improvements and communicate your insights to the team and government partners.
About you:
You have 4+ years of experience in content design and/or ux design or related disciplines.
Fluency in Spanish and experience designing content in Spanish
A portfolio of relevant work with strong examples of your work, your design process, and your role
Familiarity with common industry design and collaboration tools such as Figma, Sketch, Adobe Creative Suite, Mural, Trello, Github, etc.
Familiarity with agile, iterative software development practices
Ability to work collaboratively within a multidisciplinary team
Able to manage multiple high-priority initiatives, including early-stage product strategy as well as delivery of tactical and incremental design improvements
Ability to collaborate and facilitate design discussion in a remote working environment
Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners.
It’s a bonus if you have:
Personal experience with or professional experience working within the criminal-legal system, social safety net or other mission-relevant government services.
Experience in civic service design, civic tech, or social impact design in the public sector.
Experience with diversity, equity and inclusion initiatives
Experience with both product development/digital delivery and design agency models
What you’ll get:
Salary:
Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We are happy to extend this transparency during the recruitment process. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires.
The targets for this role are dependent on the market/geographic location. The targets for this role range from $111,648 to $136,675.
Benefits and perks:
Values:
Leadership and teammates who value Equity, Inclusion, and Diversity (DE&I)
A collaborative, cross-functional, hardworking and fun environment
Medical & Retirement:
Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
401k plan with matching funds up to 3%
Professional development:
Bi annual 360 review process alongside compensation reviews
$1000 annual (per calendar year) stipend towards professional development
A manager and org-wide structure that supports and enables professional development
Flexible Time:
Unlimited Paid Time Off policy
Flexible working hours- Full time employees work 40 hours however we aim to hold all internal meetings between 10 AM - 3 PM PT
Code for America employees may work remotely across the US
Code for America employees may not work remotely outside of the US at anytime during their employment
Employee enablement support:
$200 stipend in first paycheck for remote environment setup
Additional equipment reimbursement of up to $500 for remote enablement
Cell phone and/or internet reimbursement of $50 per month
Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Nov 14, 2023
Full time
Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.
Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.
Code for America is looking for a talented Bilingual Senior UX Designer who will:
Contribute significantly to creating more inclusive services , where language and cultural considerations are important factors in design
Leverage bilingual design expertise to design user interfaces, interactions, and experiences that seamlessly accommodate multiple languages
Lead the development and implementation of UX strategies that account for the unique needs and preferences of diverse, multilingual user groups
Conduct user research and usability testing in Spanish , using the findings to guide design decisions and improvements.
Document design processes , guidelines, and best practices for creating multilingual user interfaces.
Define and validate shared design patterns that can be used across program areas
Set the quality bar for service delivery at scale. Consistently helping teams meet client needs and policy intent, sharing their work widely within the organization
Measurably improve outcomes for marginalized communities and government
As of October 27, 2023, Code for America has reached a CBA (collective bargaining agreement) with Code for America Workers United, affiliated with OPEIU (Office Professional Employees International Union, Local 1010). This position is designated as being part of Code for America Workers United. There will be union dues or fees associated with this position. The amount of the dues or fees will be set by the union, and we do not yet know what that amount will be.
About the Role:
As a Senior UX Designer at Code for America, you will help transform how government services are delivered. Your work will demonstrate that design can create the conditions for generational, systemic change and help millions of people in need. In our safety net portfolio, you will work with a multidisciplinary team of designers, researchers, engineers, and policy experts to analyze problems, and create solutions for public services that are simple enough for everyone to use.
The Design team at Code for America is building a radically better future, starting today. We believe design can create the conditions for generational, systemic change while also delivering immediate material value to communities. We design with, not for, impacted communities, and we believe that good design serves everyone with respect. In this role, you’ll be working towards this vision together with a cross-functional team. You can read more about our design principles here.
You will report to a Design Manager, and work alongside other designers, and Engineering, Product, Data Science, Qualitative Research, and Client Success departments. You will contribute to team culture, and define best practices for doing design with respect and dignity.
In this position you will:
Improve the end-to-end user experience within your assigned portfolio.
Create visual aids such as journey maps, service blueprints, and information architecture maps to illustrate the current and ideal service states.
Develop clear, concise, and engaging content for our products, including screens, text messages, notices, flyers, and other client-facing materials.
Measure the impact of service improvements, aligning them with stakeholder goals and user needs.
Establish interaction patterns, standards, and style guides to ensure design consistency across Code for America's programs and products.
Collaborate closely with engineering, product, and program teams to address design challenges effectively.
Coordinate with researchers to plan and conduct design research and usability tests to evaluate your designs.
Use common design methods to enhance clarity, foster connections, and deepen stakeholder understanding of the ecosystem, power dynamics, and service offerings within your designated areas.
Document proposed service improvements and communicate your insights to the team and government partners.
About you:
You have 4+ years of experience in content design and/or ux design or related disciplines.
Fluency in Spanish and experience designing content in Spanish
A portfolio of relevant work with strong examples of your work, your design process, and your role
Familiarity with common industry design and collaboration tools such as Figma, Sketch, Adobe Creative Suite, Mural, Trello, Github, etc.
Familiarity with agile, iterative software development practices
Ability to work collaboratively within a multidisciplinary team
Able to manage multiple high-priority initiatives, including early-stage product strategy as well as delivery of tactical and incremental design improvements
Ability to collaborate and facilitate design discussion in a remote working environment
Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners.
It’s a bonus if you have:
Personal experience with or professional experience working within the criminal-legal system, social safety net or other mission-relevant government services.
Experience in civic service design, civic tech, or social impact design in the public sector.
Experience with diversity, equity and inclusion initiatives
Experience with both product development/digital delivery and design agency models
What you’ll get:
Salary:
Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We are happy to extend this transparency during the recruitment process. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires.
The targets for this role are dependent on the market/geographic location. The targets for this role range from $111,648 to $136,675.
Benefits and perks:
Values:
Leadership and teammates who value Equity, Inclusion, and Diversity (DE&I)
A collaborative, cross-functional, hardworking and fun environment
Medical & Retirement:
Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
401k plan with matching funds up to 3%
Professional development:
Bi annual 360 review process alongside compensation reviews
$1000 annual (per calendar year) stipend towards professional development
A manager and org-wide structure that supports and enables professional development
Flexible Time:
Unlimited Paid Time Off policy
Flexible working hours- Full time employees work 40 hours however we aim to hold all internal meetings between 10 AM - 3 PM PT
Code for America employees may work remotely across the US
Code for America employees may not work remotely outside of the US at anytime during their employment
Employee enablement support:
$200 stipend in first paycheck for remote environment setup
Additional equipment reimbursement of up to $500 for remote enablement
Cell phone and/or internet reimbursement of $50 per month
Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
THE POSITION
Do you have experience with insurance principles, practices, and laws? Do you enjoy investigating claims and providing friendly customer service? If so, The Insurance Department has the perfect job for you. This position will give you the opportunity to investigate consumer complaints as well as educate consumers and respond to inquiries on matters relating to their insurance needs. If you are interested in educating consumers to make informed decisions, and ensure that they are treated fairly, come work with us!
DESCRIPTION OF WORK
As an Insurance Investigator, you will be responsible for reviewing and investigating complex consumer complaints in relation to property and casualty lines of insurance. Work entails preparing detailed notes and written reports as necessary in response to complaints and inquiries. You will have the opportunity to independently investigate various types of insurance complaints. Effective communication is key as you will be handling calls and inquiries from the general public and licensees regarding insurance regulations, statutes, adjudications, and industry trends. This position will require you to be organized and have the ability to prioritize your caseload to meet all deadlines set forth by the supervisor.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 am to 4:30 pm, Monday - Friday, with 60-minute lunch.
Work hours may be negotiable based on operational needs. This position may be eligible for an alternate work schedule (AWS).
Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements:
One year as an Insurance Investigator 1; or
Seven years of experience as an insurance investigator, underwriter, agent, broker or claims adjuster. College level training may be substituted on a year-for-year basis for four years of the required experience; or
An equivalent combination of experience and training.
Other Requirements:
This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Oct 26, 2023
Full time
THE POSITION
Do you have experience with insurance principles, practices, and laws? Do you enjoy investigating claims and providing friendly customer service? If so, The Insurance Department has the perfect job for you. This position will give you the opportunity to investigate consumer complaints as well as educate consumers and respond to inquiries on matters relating to their insurance needs. If you are interested in educating consumers to make informed decisions, and ensure that they are treated fairly, come work with us!
DESCRIPTION OF WORK
As an Insurance Investigator, you will be responsible for reviewing and investigating complex consumer complaints in relation to property and casualty lines of insurance. Work entails preparing detailed notes and written reports as necessary in response to complaints and inquiries. You will have the opportunity to independently investigate various types of insurance complaints. Effective communication is key as you will be handling calls and inquiries from the general public and licensees regarding insurance regulations, statutes, adjudications, and industry trends. This position will require you to be organized and have the ability to prioritize your caseload to meet all deadlines set forth by the supervisor.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 am to 4:30 pm, Monday - Friday, with 60-minute lunch.
Work hours may be negotiable based on operational needs. This position may be eligible for an alternate work schedule (AWS).
Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements:
One year as an Insurance Investigator 1; or
Seven years of experience as an insurance investigator, underwriter, agent, broker or claims adjuster. College level training may be substituted on a year-for-year basis for four years of the required experience; or
An equivalent combination of experience and training.
Other Requirements:
This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Oct 24, 2023
Full time
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
POSITION SUMMARY:
Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Handle all scheduling calls and transfer other calls/patient inquires as appropriate.
Schedule patient appointments according to clinic scheduling protocols.
Register patients in eClinicalWorks according to clinic protocols.
Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.
Coordinate with other call center agents to improve customer service.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required.
At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred.
Bilingual English/Spanish required.
Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite)
Call Center operations
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility
Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Be customer service oriented
Possess great active listening skills
Strong telephone etiquette
Maintain strictest confidentiality of patients
Maintain a strict discipline in time management
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
Communicate effectively with patients, staff, peers, and superiors
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Oct 17, 2023
Full time
POSITION SUMMARY:
Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Handle all scheduling calls and transfer other calls/patient inquires as appropriate.
Schedule patient appointments according to clinic scheduling protocols.
Register patients in eClinicalWorks according to clinic protocols.
Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.
Coordinate with other call center agents to improve customer service.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required.
At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred.
Bilingual English/Spanish required.
Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite)
Call Center operations
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility
Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Be customer service oriented
Possess great active listening skills
Strong telephone etiquette
Maintain strictest confidentiality of patients
Maintain a strict discipline in time management
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
Communicate effectively with patients, staff, peers, and superiors
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
PRINCIPAL ACCOUNTABILITY
Under the supervision and guidance of the Contact Center management team, this position will be responsible for contacting and recruiting donors for the donor centers and specific mobile blood drives. The position is to work at a high level of performance to attain predetermined performance indicators contributing to Carter BloodCares (CBC) crucial blood inventory needs. Regular full-time attendance is required during office hours. In addition to regularly scheduled hours, schedule flexibility is required and will include evenings, weekends, and overtime as needed.
EDUCATION
High School Diploma or GED required
Spanish speaking is a plus
EXPERIENCE
One year of customer service experience
One year of computer experience and working knowledge of computer applications
6 Months of work in a sensitive data management or compliance regulated environment preferred
SKILLS AND KNOWLEDGE
Excellent customer service skills working with internal and external customers
Excellent verbal communication skills (listening and speaking)
Detail oriented with ability to ensure accuracy of data
Strong endurance toward performing repetitive tasks
Excellent ability to keep focused and stay on task
Good analytical ability to determine donors eligibility
Good comprehension of computers, computer applications and good typing skills
Knowledge of HemaTerra programs related to scheduling donors (training provided)
Knowledge of the blood donation process (training provided)
Knowledge of CBCs basic guidelines pre and post blood donation (training provided)
Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Aug 22, 2023
Seasonal
PRINCIPAL ACCOUNTABILITY
Under the supervision and guidance of the Contact Center management team, this position will be responsible for contacting and recruiting donors for the donor centers and specific mobile blood drives. The position is to work at a high level of performance to attain predetermined performance indicators contributing to Carter BloodCares (CBC) crucial blood inventory needs. Regular full-time attendance is required during office hours. In addition to regularly scheduled hours, schedule flexibility is required and will include evenings, weekends, and overtime as needed.
EDUCATION
High School Diploma or GED required
Spanish speaking is a plus
EXPERIENCE
One year of customer service experience
One year of computer experience and working knowledge of computer applications
6 Months of work in a sensitive data management or compliance regulated environment preferred
SKILLS AND KNOWLEDGE
Excellent customer service skills working with internal and external customers
Excellent verbal communication skills (listening and speaking)
Detail oriented with ability to ensure accuracy of data
Strong endurance toward performing repetitive tasks
Excellent ability to keep focused and stay on task
Good analytical ability to determine donors eligibility
Good comprehension of computers, computer applications and good typing skills
Knowledge of HemaTerra programs related to scheduling donors (training provided)
Knowledge of the blood donation process (training provided)
Knowledge of CBCs basic guidelines pre and post blood donation (training provided)
Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Legal Aid of the District of Columbia seeks an energetic and detail-oriented individual for the position of Legal Assistant to provide administrative and legal support to its domestic violence/family law and immigration law practices.
Since 1932, Legal Aid has provided civil legal assistance to clients in individual cases and engaged in systemic reform. Currently, we provide individual representation in consumer law, domestic violence/family law, housing, public benefits, and appellate matters. We also work on immigration matters and help individuals with the collateral consequences of their involvement with the criminal justice system. From the experiences of our clients, we identify opportunities for law reform, public policy advocacy, and systemic impact and appellate litigation.
Legal Aid believes that meaningful pursuit of our anti-poverty mission requires an unwavering commitment to racial justice and equity. We aspire both to reflect the rich racial diversity of the communities we serve and to value, respect, and empower our staff and clients to be effective agents of change. For more information about Legal Aid please visit our website, www.LegalAidDC.org , and our blog, www.MakingJusticeReal.org .
The Domestic Violence/Family Law Unit represents clients in a wide range of intrafamily matters in D.C. Superior Court. The Domestic Violence/Family Law Unit has three supervising attorneys, thirteen staff attorneys, and two legal assistants. Our Unit assists domestic violence survivors with Civil Protection Orders, and represents clients in custody, child support, and divorce cases. In addition to representing clients in court, our Unit participates in community outreach, interviews prospective clients, and may engage in systemic reform efforts. Legal Aid’s Domestic Violence/Family Law Unit primarily work out of our NW office, but may also work out of Legal Aid’s community office in SE. Unit staff also help at one or more of the District’s two Domestic Violence Intake Centers – in NW at the DC Superior Courthouse and in SE at the “Big Chair” office complex in Anacostia, as well as the Child Support Resource Center (CSRC) and the Family Law Assistance Network (FLAN) offices at DC Superior Court. Our Unit also includes Legal Aid’s immigrant rights’ practice, through which we provide assistance in immigration matters, as well as holistic services across our practice areas to D.C.’s immigrant community.
Note: Legal Aid is operating with a hybrid work schedule. Several days of in-office work per week is required.
Tasks and Duties
Legal Aid is seeking a Legal Assistant/Paralegal to join our Domestic Violence/Family Law Unit and also provide support to our Immigrant’s Rights Legal Services Project. The Legal Assistant/Paralegal would be part of a dynamic team with the attorneys and other legal assistants in the Unit to ensure effective and efficient delivery of services.
Working closely with staff attorneys in the organization, the Legal Assistant will provide vital support assisting with both client cases as well as systemic work being done in support our client community. Responsibilities include performing basic clerical support, assisting in litigation, conducting investigations, meeting with clients, conducting initial applicant interviews and follow-ups, and working collaboratively and effectively with co-workers to ensure coverage of administrative and paralegal needs throughout Legal Aid’s offices. The Legal Assistant/Paralegal will serve as Legal Aid’s point person for referrals to and from the Victim Legal Network of DC and from community partners Carlos Rosario Public Charter School and La Clinica del Pueblo. The Legal Assistant/Paralegal may also provide on-site support for any of Legal Aid’s community or courthouse offices and may represent Legal Aid at community outreach events. A successful candidate will be someone who is fueled by Legal Aid’s mission and will want to work in a fast-paced, collaborative environment that often requires multi-tasking while at the same time maintaining a high level of attention to detail.
Required Skills and Experience
A demonstrated commitment to social, economic, and racial justice;
Excellent organizational skills, with attention to detail;
Ability to multi-task and prioritize assignments;
Effective oral communication skills, particularly telephonic communication;
Effective written communication skills;
Strong interpersonal skills and desire to take initiative in managing projects;
Ability to work both independently and in collaboration with others;
Strong computer skills including MS Word, Excel, PowerPoint, Outlook, and Google applications (familiarity working with online databases helpful but not required);
Fluency or proficiency in Spanish, Amharic or another language prevalent in Legal Aid's client community; and
Availability to make a two-year commitment (minimum) strongly preferred.
Preferred Qualifications
Ability to speak Spanish, Amharic, or other language.
A start date of June/July 2023 along with a commitment to at least two years in this role is encouraged.
May 15, 2023
Full time
Legal Aid of the District of Columbia seeks an energetic and detail-oriented individual for the position of Legal Assistant to provide administrative and legal support to its domestic violence/family law and immigration law practices.
Since 1932, Legal Aid has provided civil legal assistance to clients in individual cases and engaged in systemic reform. Currently, we provide individual representation in consumer law, domestic violence/family law, housing, public benefits, and appellate matters. We also work on immigration matters and help individuals with the collateral consequences of their involvement with the criminal justice system. From the experiences of our clients, we identify opportunities for law reform, public policy advocacy, and systemic impact and appellate litigation.
Legal Aid believes that meaningful pursuit of our anti-poverty mission requires an unwavering commitment to racial justice and equity. We aspire both to reflect the rich racial diversity of the communities we serve and to value, respect, and empower our staff and clients to be effective agents of change. For more information about Legal Aid please visit our website, www.LegalAidDC.org , and our blog, www.MakingJusticeReal.org .
The Domestic Violence/Family Law Unit represents clients in a wide range of intrafamily matters in D.C. Superior Court. The Domestic Violence/Family Law Unit has three supervising attorneys, thirteen staff attorneys, and two legal assistants. Our Unit assists domestic violence survivors with Civil Protection Orders, and represents clients in custody, child support, and divorce cases. In addition to representing clients in court, our Unit participates in community outreach, interviews prospective clients, and may engage in systemic reform efforts. Legal Aid’s Domestic Violence/Family Law Unit primarily work out of our NW office, but may also work out of Legal Aid’s community office in SE. Unit staff also help at one or more of the District’s two Domestic Violence Intake Centers – in NW at the DC Superior Courthouse and in SE at the “Big Chair” office complex in Anacostia, as well as the Child Support Resource Center (CSRC) and the Family Law Assistance Network (FLAN) offices at DC Superior Court. Our Unit also includes Legal Aid’s immigrant rights’ practice, through which we provide assistance in immigration matters, as well as holistic services across our practice areas to D.C.’s immigrant community.
Note: Legal Aid is operating with a hybrid work schedule. Several days of in-office work per week is required.
Tasks and Duties
Legal Aid is seeking a Legal Assistant/Paralegal to join our Domestic Violence/Family Law Unit and also provide support to our Immigrant’s Rights Legal Services Project. The Legal Assistant/Paralegal would be part of a dynamic team with the attorneys and other legal assistants in the Unit to ensure effective and efficient delivery of services.
Working closely with staff attorneys in the organization, the Legal Assistant will provide vital support assisting with both client cases as well as systemic work being done in support our client community. Responsibilities include performing basic clerical support, assisting in litigation, conducting investigations, meeting with clients, conducting initial applicant interviews and follow-ups, and working collaboratively and effectively with co-workers to ensure coverage of administrative and paralegal needs throughout Legal Aid’s offices. The Legal Assistant/Paralegal will serve as Legal Aid’s point person for referrals to and from the Victim Legal Network of DC and from community partners Carlos Rosario Public Charter School and La Clinica del Pueblo. The Legal Assistant/Paralegal may also provide on-site support for any of Legal Aid’s community or courthouse offices and may represent Legal Aid at community outreach events. A successful candidate will be someone who is fueled by Legal Aid’s mission and will want to work in a fast-paced, collaborative environment that often requires multi-tasking while at the same time maintaining a high level of attention to detail.
Required Skills and Experience
A demonstrated commitment to social, economic, and racial justice;
Excellent organizational skills, with attention to detail;
Ability to multi-task and prioritize assignments;
Effective oral communication skills, particularly telephonic communication;
Effective written communication skills;
Strong interpersonal skills and desire to take initiative in managing projects;
Ability to work both independently and in collaboration with others;
Strong computer skills including MS Word, Excel, PowerPoint, Outlook, and Google applications (familiarity working with online databases helpful but not required);
Fluency or proficiency in Spanish, Amharic or another language prevalent in Legal Aid's client community; and
Availability to make a two-year commitment (minimum) strongly preferred.
Preferred Qualifications
Ability to speak Spanish, Amharic, or other language.
A start date of June/July 2023 along with a commitment to at least two years in this role is encouraged.
Ocean Associates, Inc. (OAI) is seeking a candidate to submit in response to a request for proposal to support the Northwest Fisheries Science Center (NWFSC) Environmental Fisheries Science (EFS) Division’s Aquaculture and Marine Fish and Shellfish Biology Program. OAI conducts research, offers policy advice, and provides personnel support services to government and industry clients for marine fisheries and protected species.
Description
The EFS Division examines the impact of diseases on fish and shellfish, and how different species/stocks, temperature, and anthropogenic stressors (e.g., contaminants) can alter the impact of disease. The Aquaculture and Marine Fish and Shellfish Biology Program is focused on biological questions pivotal to the sustainability of natural marine fish and shellfish populations and their artificial propagation for aquaculture. The goal is to utilize information gained from studying wild populations to enhance aquaculture. In reverse, information gained from experiments on artificial propagation can be used to understand the dynamics of wildmarine fish and shellfish populations and to aid in their management. Our science is used by commercial and Non‐ governmental organization (NGO) partners to enable and optimize their aquaculture operations.
Research of the EFS Division addresses at least three NWFSC research themes and several foci under those themes, including: i) sustainable, safe, and secure seafood for healthy populations and vibrant communities; ii) ecosystem approach to improvemanagement of marine resources; and iii) habitats to support sustainable fisheries and recovered populations.
The EFS Division conducts research in the areas of aquatic animal health and disease to assess the impact of diseases on both important cultured and wild species. These areas of research are important to the Center’s research programs with finfish andshellfish aquaculture and also assist in characterizing disease interactions between and among both wild and cultured species.
Disease of aquatic species can severely impact the health of both cultured and wild aquatic species at various life stages. Understanding disease dynamics requires knowledge of the epidemiological triad that consists of the host (fish/shellfish), the environment of the host and the disease‐causing pathogen that the host may contact.Aquatic animal health management requires knowledge of host immunology, molecular and microbiology, and how the environment interacts with pathogens and hosts to influence disease outbreaks.
The employee shall conduct research in the areas of aquaculture and aquatic animalhealth and disease and manage laboratory activities associated with a fish health and immunology laboratory. This will include assessment of the impact of diseases on both important cultured and wild fish and shellfish species. The employee will specifically perform vaccine and immunology research, diagnose and characterize disease agents, culture bacterial, viral, and parasitic fish/shellfish organisms, and utilize a range of molecular and microbiological assays to address important research questions. These areas of research are important to the Center’s research programs with finfish and shellfish aquaculture as well as characterizing disease interactions between and among both wild and cultured species.
Tasks
Key tasks include the following:
1. Laboratory management and organization
The employee shall assist in set up, maintenance, and daily organization of a laboratory and be expected to operate specific equipment (e.g. qPCR, PCR cyclers, biosafety hoods, incubators, centrifuges, etc.). The employee shall keep the labappropriately stocked with general supplies, maintain laboratory equipment in properworking order, maintain safe chemical hygiene practices, assist the property manager with laboratory inventory, adhere to laboratory safety practices, ready hazardous waste for disposal, label chemicals, and provide general lab training to personnel as needed.
2. Fish disease challenge and host immune response analysis
The employee shall participate in disease challenge studies and in determining andanalyzing disease challenge studies of fish, which includes culturing pathogens of fish/shellfish, characterizing the pathogen using a variety of techniques (e.g. PCR/qPCR, ELISA, and eDNA techniques), assessing host immune response using molecular and standard assays, and properly storing frozen bacterial or viral stocks for later experiments. The employee shall expose fish/shellfish to aquatic pathogens, collect samples by necropsy, and record data. The employee shall monitor mortalities over time. Autoclave waste at the end of experiments. The employee shall be proficient in all aspects of molecular and immunological methods, laboratory disease challenges, and techniques such as SDS‐PAGE, Western blotting, 2‐D PAGE, histology, ELISA, qPCR, etc.
3. Determine the degree of phenotypic variation in host response
The employee shall optimize methods for determining the degree of phenotypic variation in host responses to various pathogens and environmental influences. Optimizing methods may include determining and obtaining an appropriate pathogen,determining the appropriate concentration of the pathogen, and determining optimal water temperature for optimal mortality. Environmental influences examined may include contaminants, ocean acidification, temperature, and predators.
4. Fish husbandry of both finfish and shellfish
The employee shall work with the aquaculture team and periodically assist with husbandry for both finfish and shellfish as needed. This may include raising artemiaand rotifers, cleaning tanks, feeding fish, and measuring water quality parameters necessary to produce healthy finfish and shellfish for performing experiments.
Start Date: Estimated to start in Summer 2023
Location: Northwest Fisheries Science Center, Manchester Research Station, Port Orchard, WA.
Salary and Benefits: This is a full-time position with benefits. Salary commensurate with experience between $28 and $42/hr.
Travel: Travel is anticipated for this task order. Travel will be required for regional meetings and conferences to discuss and present project related research in the US and beyond.
Requirements
The following minimum qualification is required:
Master’s degree, or higher, from an accredited college or university with a majordirectly related in a field of study as related to the requirements of specific task order outlined below with emphasis in fisheries.
Additional required qualifications shall include:
Experience in working with pathogens that affect aquatic species.
Experience in fish husbandry practices of aquatic species, and knowledge ofwater quality issues and diseases that affect aquatic animal health.
Experience in applying microbiological and molecular techniques to researchquestions on fish health.
Five (5) years or more experience working in a laboratory setting.
Ability to work effectively both individually and collaboratively in a team/group setting.
Ability to receive constructive feedback and implement appropriate action.
Only qualified applicants that meet minimum experience or background requirements stated above need apply. When applying for this position you will be asked to upload your resume at the end of this online application.
Applicants should submit a resume that includes the following:
Cover letter that briefly describes how you meet the required and preferred qualifications listed.
Work history for past 10 years or since last full-time education.
Education.
Previous experience or training with similar requirements.
Three professional references.
Include your name in the document file name.
Upload your resume in readable, not scanned, PDF or Word format (PDF is preferred).
Apr 13, 2023
Full time
Ocean Associates, Inc. (OAI) is seeking a candidate to submit in response to a request for proposal to support the Northwest Fisheries Science Center (NWFSC) Environmental Fisheries Science (EFS) Division’s Aquaculture and Marine Fish and Shellfish Biology Program. OAI conducts research, offers policy advice, and provides personnel support services to government and industry clients for marine fisheries and protected species.
Description
The EFS Division examines the impact of diseases on fish and shellfish, and how different species/stocks, temperature, and anthropogenic stressors (e.g., contaminants) can alter the impact of disease. The Aquaculture and Marine Fish and Shellfish Biology Program is focused on biological questions pivotal to the sustainability of natural marine fish and shellfish populations and their artificial propagation for aquaculture. The goal is to utilize information gained from studying wild populations to enhance aquaculture. In reverse, information gained from experiments on artificial propagation can be used to understand the dynamics of wildmarine fish and shellfish populations and to aid in their management. Our science is used by commercial and Non‐ governmental organization (NGO) partners to enable and optimize their aquaculture operations.
Research of the EFS Division addresses at least three NWFSC research themes and several foci under those themes, including: i) sustainable, safe, and secure seafood for healthy populations and vibrant communities; ii) ecosystem approach to improvemanagement of marine resources; and iii) habitats to support sustainable fisheries and recovered populations.
The EFS Division conducts research in the areas of aquatic animal health and disease to assess the impact of diseases on both important cultured and wild species. These areas of research are important to the Center’s research programs with finfish andshellfish aquaculture and also assist in characterizing disease interactions between and among both wild and cultured species.
Disease of aquatic species can severely impact the health of both cultured and wild aquatic species at various life stages. Understanding disease dynamics requires knowledge of the epidemiological triad that consists of the host (fish/shellfish), the environment of the host and the disease‐causing pathogen that the host may contact.Aquatic animal health management requires knowledge of host immunology, molecular and microbiology, and how the environment interacts with pathogens and hosts to influence disease outbreaks.
The employee shall conduct research in the areas of aquaculture and aquatic animalhealth and disease and manage laboratory activities associated with a fish health and immunology laboratory. This will include assessment of the impact of diseases on both important cultured and wild fish and shellfish species. The employee will specifically perform vaccine and immunology research, diagnose and characterize disease agents, culture bacterial, viral, and parasitic fish/shellfish organisms, and utilize a range of molecular and microbiological assays to address important research questions. These areas of research are important to the Center’s research programs with finfish and shellfish aquaculture as well as characterizing disease interactions between and among both wild and cultured species.
Tasks
Key tasks include the following:
1. Laboratory management and organization
The employee shall assist in set up, maintenance, and daily organization of a laboratory and be expected to operate specific equipment (e.g. qPCR, PCR cyclers, biosafety hoods, incubators, centrifuges, etc.). The employee shall keep the labappropriately stocked with general supplies, maintain laboratory equipment in properworking order, maintain safe chemical hygiene practices, assist the property manager with laboratory inventory, adhere to laboratory safety practices, ready hazardous waste for disposal, label chemicals, and provide general lab training to personnel as needed.
2. Fish disease challenge and host immune response analysis
The employee shall participate in disease challenge studies and in determining andanalyzing disease challenge studies of fish, which includes culturing pathogens of fish/shellfish, characterizing the pathogen using a variety of techniques (e.g. PCR/qPCR, ELISA, and eDNA techniques), assessing host immune response using molecular and standard assays, and properly storing frozen bacterial or viral stocks for later experiments. The employee shall expose fish/shellfish to aquatic pathogens, collect samples by necropsy, and record data. The employee shall monitor mortalities over time. Autoclave waste at the end of experiments. The employee shall be proficient in all aspects of molecular and immunological methods, laboratory disease challenges, and techniques such as SDS‐PAGE, Western blotting, 2‐D PAGE, histology, ELISA, qPCR, etc.
3. Determine the degree of phenotypic variation in host response
The employee shall optimize methods for determining the degree of phenotypic variation in host responses to various pathogens and environmental influences. Optimizing methods may include determining and obtaining an appropriate pathogen,determining the appropriate concentration of the pathogen, and determining optimal water temperature for optimal mortality. Environmental influences examined may include contaminants, ocean acidification, temperature, and predators.
4. Fish husbandry of both finfish and shellfish
The employee shall work with the aquaculture team and periodically assist with husbandry for both finfish and shellfish as needed. This may include raising artemiaand rotifers, cleaning tanks, feeding fish, and measuring water quality parameters necessary to produce healthy finfish and shellfish for performing experiments.
Start Date: Estimated to start in Summer 2023
Location: Northwest Fisheries Science Center, Manchester Research Station, Port Orchard, WA.
Salary and Benefits: This is a full-time position with benefits. Salary commensurate with experience between $28 and $42/hr.
Travel: Travel is anticipated for this task order. Travel will be required for regional meetings and conferences to discuss and present project related research in the US and beyond.
Requirements
The following minimum qualification is required:
Master’s degree, or higher, from an accredited college or university with a majordirectly related in a field of study as related to the requirements of specific task order outlined below with emphasis in fisheries.
Additional required qualifications shall include:
Experience in working with pathogens that affect aquatic species.
Experience in fish husbandry practices of aquatic species, and knowledge ofwater quality issues and diseases that affect aquatic animal health.
Experience in applying microbiological and molecular techniques to researchquestions on fish health.
Five (5) years or more experience working in a laboratory setting.
Ability to work effectively both individually and collaboratively in a team/group setting.
Ability to receive constructive feedback and implement appropriate action.
Only qualified applicants that meet minimum experience or background requirements stated above need apply. When applying for this position you will be asked to upload your resume at the end of this online application.
Applicants should submit a resume that includes the following:
Cover letter that briefly describes how you meet the required and preferred qualifications listed.
Work history for past 10 years or since last full-time education.
Education.
Previous experience or training with similar requirements.
Three professional references.
Include your name in the document file name.
Upload your resume in readable, not scanned, PDF or Word format (PDF is preferred).
The Legal Aid Services of Oregon (LASO) Statewide Tax Clinic is seeking a full-time person to assist with the administration of its Statewide Tax Program. This position is funded for one year with the option to renew. This position will be eligible for partial remote work. The Tax Clinic, while housed in the Portland Regional Office, is a statewide program. Applications from people living around the state are welcome. Primary work location can be determined at the time of hiring.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues affecting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems.
The Portland Regional Office of LASO serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from diverse cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Statewide Tax Clinic
LASO receives a grant from the IRS to assist low-income taxpayers with federal tax problems and associated state tax problems. This takes the form of outreach and education, direct representation, and systemic advocacy. The work of the Statewide Tax Clinic is important to the elimination and alleviation of childhood poverty in the United States. We work to ensure the fairness and integrity of the tax system for low-income, BIPOC, and/or immigrant taxpayers through a mix of direct service work, affirmative litigation, and systemic advocacy work.
Summary of Responsibilities
Responsibilities include representing low-income clients throughout the state of Oregon in federal and state tax matters and to conduct initial client meetings (intake) as needed. This includes providing advice to low-income taxpayers, advocacy with the IRS, and representation in tax court. The attorney will be supported by the LITC Supervising Attorney and will work closely with student law clerks and other LASO staff attorneys. This attorney is also expected to work closely with community-based organizations including those that serve Black, Indigenous, People of Color (BIPOC), immigrant and other underserved communities to provide outreach and education to the community members of those organizations.
Qualifications
Demonstrated understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Enthusiasm, creativity, good judgment, initiative, and willingness to work collaboratively. LASO has a hiring preference for candidates who are bilingual in Spanish and/or another language and are members of the Oregon State Bar. *This position can also be filled by an Enrolled Agent or CPA who is currently authorized to practice before the IRS or who is willing and able to be authorized to practice before the IRS.
Salary/Benefits
Compensation is based on the currently negotiated union salary scale for a 35-hour work week; placement on the salary scale is based on relevant experience. The salary range for an attorney with 0-5 years experience is $61K to $68.5K; 6-10 years experience is $70K to $76K; and 11 years+ is $77.5K- $100K. There is additional annual compensation of $3600 for bilingual ability. A full benefits package is offered including individual and family health, vision, and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation, and sick leave; and paid moving expenses.
Closing Date
Reviews of resumes to begin on April 17, 2023.
Applications
Send resume and letter of interest to: taxjobs@lasoregon.org
As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
We celebrate diversity.
LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
Mar 29, 2023
Full time
The Legal Aid Services of Oregon (LASO) Statewide Tax Clinic is seeking a full-time person to assist with the administration of its Statewide Tax Program. This position is funded for one year with the option to renew. This position will be eligible for partial remote work. The Tax Clinic, while housed in the Portland Regional Office, is a statewide program. Applications from people living around the state are welcome. Primary work location can be determined at the time of hiring.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues affecting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems.
The Portland Regional Office of LASO serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from diverse cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Statewide Tax Clinic
LASO receives a grant from the IRS to assist low-income taxpayers with federal tax problems and associated state tax problems. This takes the form of outreach and education, direct representation, and systemic advocacy. The work of the Statewide Tax Clinic is important to the elimination and alleviation of childhood poverty in the United States. We work to ensure the fairness and integrity of the tax system for low-income, BIPOC, and/or immigrant taxpayers through a mix of direct service work, affirmative litigation, and systemic advocacy work.
Summary of Responsibilities
Responsibilities include representing low-income clients throughout the state of Oregon in federal and state tax matters and to conduct initial client meetings (intake) as needed. This includes providing advice to low-income taxpayers, advocacy with the IRS, and representation in tax court. The attorney will be supported by the LITC Supervising Attorney and will work closely with student law clerks and other LASO staff attorneys. This attorney is also expected to work closely with community-based organizations including those that serve Black, Indigenous, People of Color (BIPOC), immigrant and other underserved communities to provide outreach and education to the community members of those organizations.
Qualifications
Demonstrated understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Enthusiasm, creativity, good judgment, initiative, and willingness to work collaboratively. LASO has a hiring preference for candidates who are bilingual in Spanish and/or another language and are members of the Oregon State Bar. *This position can also be filled by an Enrolled Agent or CPA who is currently authorized to practice before the IRS or who is willing and able to be authorized to practice before the IRS.
Salary/Benefits
Compensation is based on the currently negotiated union salary scale for a 35-hour work week; placement on the salary scale is based on relevant experience. The salary range for an attorney with 0-5 years experience is $61K to $68.5K; 6-10 years experience is $70K to $76K; and 11 years+ is $77.5K- $100K. There is additional annual compensation of $3600 for bilingual ability. A full benefits package is offered including individual and family health, vision, and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation, and sick leave; and paid moving expenses.
Closing Date
Reviews of resumes to begin on April 17, 2023.
Applications
Send resume and letter of interest to: taxjobs@lasoregon.org
As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
We celebrate diversity.
LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
The Legal Aid Services of Oregon (LASO) Statewide Tax Clinic is seeking a full-time coordinator of tax-related outreach and education around the state. This position is funded for two years with the option to renew. This position will be eligible for partial remote work. The Tax Clinic, while housed in the Portland Regional Office, is a statewide program. Applications from people living around the state are welcome. Primary work location can be determined at the time of hiring.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues affecting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems.
The Portland Regional Office of LASO serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from diverse cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Statewide Tax Clinic
LASO receives a grant from the IRS to assist low-income taxpayers with federal tax problems and associated state tax problems. This takes the form of outreach and education, direct representation, and systemic advocacy. The work of the Statewide Tax Clinic is important to the elimination and alleviation of childhood poverty in the United States. We work to ensure the fairness and integrity of the tax system for low-income, BIPOC, and/or immigrant taxpayers through a mix of direct service work, affirmative litigation, and systemic advocacy work.
Oregon consistently has one of the nation’s lowest Earned Income Tax Credit (EITC) participation rates. The EITC is a tax credit designed for families surviving on low wages. In 2018, more than one in four eligible Oregon households did not claim the credit, collectively missing out on $84 million in federal dollars. The EITC is one of the most effective tools for helping working families meet their basic needs and improve their lives. Oregonians less likely to claim the credit are those for whom English is not their primary language and those who live in rural areas, are self-employed, and/or have disabilities. Because of this, the Oregon Department of Human Services has allocated funds to the Tax Clinic to help overcome this disparity, in part, through tax education and assistance to navigate tax systems.
Qualifications
Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Demonstrated enthusiasm, creativity, good judgment, initiative, and willingness to work as a team. Understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Because the primary function of this role is to provide community outreach with a focus on rural populations and populations for whom English is not their primary language, preference will be given to candidates who are bilingual in Spanish or another language commonly spoken by tax clinic clients. Though not required, the ideal candidate will be credentialed as a CPA, Enrolled Agent, be a member of the Oregon State Bar, or be eligible to obtain such credentials within the first year of employment.
Essential Functions
Community Outreach:
Identify and develop relationships with key community partners.
Develop and implement an outreach work plan with goals, steps, and timelines.
Provide educational presentations to community members and partner organizations.
Determine what educational materials are needed.
Coordinate the development of educational materials.
Working Conditions and Physical Requirements
Work in an office environment including working at a workstation, attending meetings, etc.
This position will involve frequent travel around the state of Oregon and, as such, requires a valid driver’s license or the ability to obtain one within 60 days of hire date.
Use of computer and other office equipment during a 7-hour workday.
Salary/Benefits
Compensation is based on the currently negotiated union salary scale for a 35-hour work week. Placement on the salary scale is based on relevant experience. The salary range is $41K-65K. Additional compensation of $3600 for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses.
Closing Date
Reviews of resumes to begin on April 17, 2023.
Applications
Send resume and letter of interest to: taxjobs@lasoregon.org
As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
We celebrate diversity
LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
Mar 29, 2023
Full time
The Legal Aid Services of Oregon (LASO) Statewide Tax Clinic is seeking a full-time coordinator of tax-related outreach and education around the state. This position is funded for two years with the option to renew. This position will be eligible for partial remote work. The Tax Clinic, while housed in the Portland Regional Office, is a statewide program. Applications from people living around the state are welcome. Primary work location can be determined at the time of hiring.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues affecting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems.
The Portland Regional Office of LASO serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from diverse cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Statewide Tax Clinic
LASO receives a grant from the IRS to assist low-income taxpayers with federal tax problems and associated state tax problems. This takes the form of outreach and education, direct representation, and systemic advocacy. The work of the Statewide Tax Clinic is important to the elimination and alleviation of childhood poverty in the United States. We work to ensure the fairness and integrity of the tax system for low-income, BIPOC, and/or immigrant taxpayers through a mix of direct service work, affirmative litigation, and systemic advocacy work.
Oregon consistently has one of the nation’s lowest Earned Income Tax Credit (EITC) participation rates. The EITC is a tax credit designed for families surviving on low wages. In 2018, more than one in four eligible Oregon households did not claim the credit, collectively missing out on $84 million in federal dollars. The EITC is one of the most effective tools for helping working families meet their basic needs and improve their lives. Oregonians less likely to claim the credit are those for whom English is not their primary language and those who live in rural areas, are self-employed, and/or have disabilities. Because of this, the Oregon Department of Human Services has allocated funds to the Tax Clinic to help overcome this disparity, in part, through tax education and assistance to navigate tax systems.
Qualifications
Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Demonstrated enthusiasm, creativity, good judgment, initiative, and willingness to work as a team. Understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Because the primary function of this role is to provide community outreach with a focus on rural populations and populations for whom English is not their primary language, preference will be given to candidates who are bilingual in Spanish or another language commonly spoken by tax clinic clients. Though not required, the ideal candidate will be credentialed as a CPA, Enrolled Agent, be a member of the Oregon State Bar, or be eligible to obtain such credentials within the first year of employment.
Essential Functions
Community Outreach:
Identify and develop relationships with key community partners.
Develop and implement an outreach work plan with goals, steps, and timelines.
Provide educational presentations to community members and partner organizations.
Determine what educational materials are needed.
Coordinate the development of educational materials.
Working Conditions and Physical Requirements
Work in an office environment including working at a workstation, attending meetings, etc.
This position will involve frequent travel around the state of Oregon and, as such, requires a valid driver’s license or the ability to obtain one within 60 days of hire date.
Use of computer and other office equipment during a 7-hour workday.
Salary/Benefits
Compensation is based on the currently negotiated union salary scale for a 35-hour work week. Placement on the salary scale is based on relevant experience. The salary range is $41K-65K. Additional compensation of $3600 for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses.
Closing Date
Reviews of resumes to begin on April 17, 2023.
Applications
Send resume and letter of interest to: taxjobs@lasoregon.org
As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
We celebrate diversity
LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
The Legal Aid Services of Oregon Statewide Tax Clinic is seeking a full-time person to assist with the administration of its Statewide Tax Program. This position is funded for two years with the option to renew. This position will be eligible for partial remote work. The Tax Clinic, while housed in the Portland Regional Office, is a statewide program. Applications from people living around the state are welcome. Primary work location can be determined at the time of hiring.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues affecting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems.
The Portland Regional Office of LASO serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from diverse cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Statewide Tax Clinic
LASO receives a grant from the IRS to assist low-income taxpayers with federal tax problems and associated state tax problems. This takes the form of outreach and education, direct representation, and systemic advocacy. The work of the Statewide Tax Clinic is important to the elimination and alleviation of childhood poverty in the United States. We work to ensure the fairness and integrity of the tax system for low-income, BIPOC, and/or immigrant taxpayers through a mix of direct service work, affirmative litigation, and systemic advocacy work.
Oregon consistently has one of the nation’s lowest Earned Income Tax Credit (EITC) participation rates. The EITC is a tax credit designed for families surviving on low wages. In 2018, more than one in four eligible Oregon households did not claim the credit, collectively missing out on $84 million in federal dollars. The EITC is one of the most effective tools for helping working families meet their basic needs and improve their lives. Oregonians less likely to claim the credit are those for whom English is not their primary language and those who live in rural areas, are self-employed, and/or have disabilities. Because of this, the Oregon Department of Human Services has allocated funds to the Tax Clinic to help overcome this disparity, in part, through tax education and assistance to navigate tax systems.
Qualifications
Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Demonstrated enthusiasm, creativity, good judgment, initiative, and willingness to work as a team. Understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Because the focus of the tax clinic is to serve populations for whom English is not their primary language, preference will be given to candidates who are bilingual in Spanish, or another language commonly spoken by tax clinic clients. Though not required, the ideal candidate will be credentialed as a CPA, Enrolled Agent, or be eligible to obtain such credentials within the first year of employment.
Essential Functions
Creating systems and developing processes to create a smooth and consistent workflow in the office;
Assisting with compiling grant reports;
Answering phones and screening clients for eligibility;
Case handling duties including factual investigation, preparing documents, contact with the IRS on behalf of taxpayers, etc.
Other appropriate functions when necessary.
Working Conditions and Physical Requirements
Work in an office environment including working at a workstation, attending meetings, etc.
Use of computer and other office equipment during a 7-hour workday.
Salary/Benefits
Compensation is based on the currently negotiated union salary scale for a 35-hour work week. Placement on the salary scale is based on relevant experience. The salary range is $41K-65K. Additional compensation of $3600 for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses.
Closing Date
Reviews of resumes to begin on April 17, 2023.
Applications
Send resume and letter of interest to: taxjobs@lasoregon.org
As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
We celebrate diversity.
LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
Mar 29, 2023
Full time
The Legal Aid Services of Oregon Statewide Tax Clinic is seeking a full-time person to assist with the administration of its Statewide Tax Program. This position is funded for two years with the option to renew. This position will be eligible for partial remote work. The Tax Clinic, while housed in the Portland Regional Office, is a statewide program. Applications from people living around the state are welcome. Primary work location can be determined at the time of hiring.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues affecting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems.
The Portland Regional Office of LASO serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from diverse cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Statewide Tax Clinic
LASO receives a grant from the IRS to assist low-income taxpayers with federal tax problems and associated state tax problems. This takes the form of outreach and education, direct representation, and systemic advocacy. The work of the Statewide Tax Clinic is important to the elimination and alleviation of childhood poverty in the United States. We work to ensure the fairness and integrity of the tax system for low-income, BIPOC, and/or immigrant taxpayers through a mix of direct service work, affirmative litigation, and systemic advocacy work.
Oregon consistently has one of the nation’s lowest Earned Income Tax Credit (EITC) participation rates. The EITC is a tax credit designed for families surviving on low wages. In 2018, more than one in four eligible Oregon households did not claim the credit, collectively missing out on $84 million in federal dollars. The EITC is one of the most effective tools for helping working families meet their basic needs and improve their lives. Oregonians less likely to claim the credit are those for whom English is not their primary language and those who live in rural areas, are self-employed, and/or have disabilities. Because of this, the Oregon Department of Human Services has allocated funds to the Tax Clinic to help overcome this disparity, in part, through tax education and assistance to navigate tax systems.
Qualifications
Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Demonstrated enthusiasm, creativity, good judgment, initiative, and willingness to work as a team. Understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Because the focus of the tax clinic is to serve populations for whom English is not their primary language, preference will be given to candidates who are bilingual in Spanish, or another language commonly spoken by tax clinic clients. Though not required, the ideal candidate will be credentialed as a CPA, Enrolled Agent, or be eligible to obtain such credentials within the first year of employment.
Essential Functions
Creating systems and developing processes to create a smooth and consistent workflow in the office;
Assisting with compiling grant reports;
Answering phones and screening clients for eligibility;
Case handling duties including factual investigation, preparing documents, contact with the IRS on behalf of taxpayers, etc.
Other appropriate functions when necessary.
Working Conditions and Physical Requirements
Work in an office environment including working at a workstation, attending meetings, etc.
Use of computer and other office equipment during a 7-hour workday.
Salary/Benefits
Compensation is based on the currently negotiated union salary scale for a 35-hour work week. Placement on the salary scale is based on relevant experience. The salary range is $41K-65K. Additional compensation of $3600 for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses.
Closing Date
Reviews of resumes to begin on April 17, 2023.
Applications
Send resume and letter of interest to: taxjobs@lasoregon.org
As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
We celebrate diversity.
LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, OR has a career opportunity for a Clinical Laboratory Inspector (Compliance Specialist 3) to perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing.
This is a full-time, limited duration, classified position which is represented by a union. Limited duration positions are benefit eligible. The duration of this positions is expected to last 17 months. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.
What will you do?
As the clinical Laboratory Inspector, you will perform surveys and assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance (LC) section of the Oregon State Public Health Laboratory (OSPHL). You’ll work independently to assign and track all clinical laboratory inspections to assure they occur on schedule and to assure complaints against clinical, drug testing and health screening testing permit laboratories are investigated timely. You’ll perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing. You will determine if deficiencies pose an immediate jeopardy to the public and take action that may include the laboratory to stop testing until compliance can be assured, determine if deficiencies will be cited at the standard level, condition level, or if the problems are immediate and serious and there is a potential for a negative patient outcome, and determine if the laboratories allegation of compliance or plan of correction is adequate to correct the cited deficiencies.
In this role, you will develop checklist or job aids to inspect nonroutine specialties such as cytogenetics, histocompatibility, nuclear medicine, electron microscopy, DNA and PCR or substance of abuse testing, to assure regulations are being met. You will determine if new testing methodologies developed by the laboratory, produces accurate results and that the test is developed on good scientific principles. You’ll develop and monitor the section quality assurance parameters required by the Center for Medicare and Medicaid Services (CMS) and stay proficient in Medicare/Medicaid laboratory billing requirements in order to consult with laboratories and DMAP to assure appropriate laboratory specialty certification. In addition, you will apply Federal regulations for clinical laboratory testing and enforce State statue and rules for substance of abuse and health screen testing services for 4000 laboratories, guide the Administrative Specialist 2 assigned to the section and help them answer technical questions addressed to the program, and speak at professional meetings to train and advise clinical laboratories on the changes or updates to the Federal and State regulations.
What we are looking for:
Minimum Requirements
A bachelor’s degree in chemical, physical, biological science, or medical technology, or a related field AND four years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
OR
A master’s degree in chemical, physical, biological science, or medical technology, or a related field AND two years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
Requested Skills
Possess considerable knowledge and stay technically current in all areas pertaining to clinical laboratory testing and must also have extensive knowledge and state/federal laboratory regulations.
Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical, physical, biological science, or medical technology).
Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except pathology.
ASCP or AMT certification is preferred.
Familiar with potential biological and chemical threats agents.
Experience surveying, evaluating, interpreting, and apply complex regulations independently deciding on the level of citation, document findings and prepare investigative reports, enforce regulations.
Experience writing deficiency citations in a clear manner describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law.
Experience promoting a culturally competent and diverse work environment.
How to Apply
To view the announcement and apply, please visit the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Hillsboro--OHA--Evergreen-Parkway/Clinical-Laboratory-Inspector--Compliance-Specialist-3--Limited-Duration--Hillsboro--OR--Remote-w-Occasional-On-Site-_REQ-115981
Close Date: 03/26/2023
Mar 09, 2023
Full time
The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, OR has a career opportunity for a Clinical Laboratory Inspector (Compliance Specialist 3) to perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing.
This is a full-time, limited duration, classified position which is represented by a union. Limited duration positions are benefit eligible. The duration of this positions is expected to last 17 months. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.
What will you do?
As the clinical Laboratory Inspector, you will perform surveys and assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance (LC) section of the Oregon State Public Health Laboratory (OSPHL). You’ll work independently to assign and track all clinical laboratory inspections to assure they occur on schedule and to assure complaints against clinical, drug testing and health screening testing permit laboratories are investigated timely. You’ll perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing. You will determine if deficiencies pose an immediate jeopardy to the public and take action that may include the laboratory to stop testing until compliance can be assured, determine if deficiencies will be cited at the standard level, condition level, or if the problems are immediate and serious and there is a potential for a negative patient outcome, and determine if the laboratories allegation of compliance or plan of correction is adequate to correct the cited deficiencies.
In this role, you will develop checklist or job aids to inspect nonroutine specialties such as cytogenetics, histocompatibility, nuclear medicine, electron microscopy, DNA and PCR or substance of abuse testing, to assure regulations are being met. You will determine if new testing methodologies developed by the laboratory, produces accurate results and that the test is developed on good scientific principles. You’ll develop and monitor the section quality assurance parameters required by the Center for Medicare and Medicaid Services (CMS) and stay proficient in Medicare/Medicaid laboratory billing requirements in order to consult with laboratories and DMAP to assure appropriate laboratory specialty certification. In addition, you will apply Federal regulations for clinical laboratory testing and enforce State statue and rules for substance of abuse and health screen testing services for 4000 laboratories, guide the Administrative Specialist 2 assigned to the section and help them answer technical questions addressed to the program, and speak at professional meetings to train and advise clinical laboratories on the changes or updates to the Federal and State regulations.
What we are looking for:
Minimum Requirements
A bachelor’s degree in chemical, physical, biological science, or medical technology, or a related field AND four years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
OR
A master’s degree in chemical, physical, biological science, or medical technology, or a related field AND two years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
Requested Skills
Possess considerable knowledge and stay technically current in all areas pertaining to clinical laboratory testing and must also have extensive knowledge and state/federal laboratory regulations.
Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical, physical, biological science, or medical technology).
Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except pathology.
ASCP or AMT certification is preferred.
Familiar with potential biological and chemical threats agents.
Experience surveying, evaluating, interpreting, and apply complex regulations independently deciding on the level of citation, document findings and prepare investigative reports, enforce regulations.
Experience writing deficiency citations in a clear manner describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law.
Experience promoting a culturally competent and diverse work environment.
How to Apply
To view the announcement and apply, please visit the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Hillsboro--OHA--Evergreen-Parkway/Clinical-Laboratory-Inspector--Compliance-Specialist-3--Limited-Duration--Hillsboro--OR--Remote-w-Occasional-On-Site-_REQ-115981
Close Date: 03/26/2023
We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA!
Essential Job Duties
Provide top-notch customer service to our Drivers and Agents
Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
Enter data into internal systems
Generate reports
Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)
Required Qualifications
High school diploma or equivalent
1+ years Customer Service experience
Basic computer and internet proficiency
Excellent phone skills
Working knowledge on how to use mobile devices and applications
Proficient in Microsoft Outlook, Word, and Excel
Ability to maintain composure in stressful situations
Effective time management skills
Strong typing skills
Ability to read, speak, write, and understand English in a professional manner, through all methods of communication
Preferred Qualifications
Logistics industry experience
Experience training others
What's in it for me?
Medical, dental, and vision insurance
HSA & FSA accounts
Disability insurance
401K match
Paid vacation
8 Paid holidays
The opportunity to work with a team of good humans!
Feb 06, 2023
Full time
We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA!
Essential Job Duties
Provide top-notch customer service to our Drivers and Agents
Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
Enter data into internal systems
Generate reports
Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)
Required Qualifications
High school diploma or equivalent
1+ years Customer Service experience
Basic computer and internet proficiency
Excellent phone skills
Working knowledge on how to use mobile devices and applications
Proficient in Microsoft Outlook, Word, and Excel
Ability to maintain composure in stressful situations
Effective time management skills
Strong typing skills
Ability to read, speak, write, and understand English in a professional manner, through all methods of communication
Preferred Qualifications
Logistics industry experience
Experience training others
What's in it for me?
Medical, dental, and vision insurance
HSA & FSA accounts
Disability insurance
401K match
Paid vacation
8 Paid holidays
The opportunity to work with a team of good humans!
REQ-115981
Application Deadline : 2/12/2023
Salary Range: $5,148 - $7,902 Monthly
Work Location: Hillsboro, OR (Remote w/Occasional On-Site)
The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, OR has a career opportunity for a Clinical Laboratory Inspector (Compliance Specialist 3) to perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing.
This is a full-time, limited duration, classified position which is represented by a union. Limited duration positions are benefit eligible. The duration of this positions is expected to last 17 months. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.
What will you do?
As the clinical Laboratory Inspector, you will perform surveys and assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance (LC) section of the Oregon State Public Health Laboratory (OSPHL). You’ll work independently to assign and track all clinical laboratory inspections to assure they occur on schedule and to assure complaints against clinical, drug testing and health screening testing permit laboratories are investigated timely. You’ll perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing. You will determine if deficiencies pose an immediate jeopardy to the public and take action that may include the laboratory to stop testing until compliance can be assured, determine if deficiencies will be cited at the standard level, condition level, or if the problems are immediate and serious and there is a potential for a negative patient outcome, and determine if the laboratories allegation of compliance or plan of correction is adequate to correct the cited deficiencies.
In this role, will also develop checklist or job aids to inspect nonroutine specialties such as cytogenetics, histocompatibility, nuclear medicine, electron microscopy, DNA and PCR or substance of abuse testing, to assure regulations are being met. You will determine if new testing methodologies developed by the laboratory, produces accurate results and that the test is developed on good scientific principles. You’ll develop and monitor the section quality assurance parameters required by the Center for Medicare and Medicaid Services (CMS) and stay proficient in Medicare/Medicaid laboratory billing requirements in order to consult with laboratories and DMAP to assure appropriate laboratory specialty certification. In addition, you will apply Federal regulations for clinical laboratory testing and enforce State statue and rules for substance of abuse and health screen testing services for 4000 laboratories, guide the Administrative Specialist 2 assigned to the section and help them answer technical questions addressed to the program, and speak at professional meetings to train and advise clinical laboratories on the changes or updates to the Federal and State regulations.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Benefits:
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and Retirement plans
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
The Oregon Health Authority is committed to:
Eliminating health inequities in Oregon by 2030
Becoming an anti-racist organization
Developing and promoting culturally and linguistically appropriate programs, and
Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
What we are looking for:
Minimum Requirements
A bachelor’s degree in chemical, physical, biological science, or medical technology, or a related field AND four years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
OR
A master’s degree in chemical, physical, biological science, or medical technology, or a related field AND two years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
Requested Skills
Possess considerable knowledge and stay technically current in all areas pertaining to clinical laboratory testing and must also have extensive knowledge and state/federal laboratory regulations.
Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical, physical, biological science, or medical technology).
Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except pathology.
ASCP or AMT certification is preferred.
Familiar with potential biological and chemical threats agents.
Experience surveying, evaluating, interpreting, and apply complex regulations independently deciding on the level of citation, document findings and prepare investigative reports, enforce regulations.
Experience writing deficiency citations in a clear manner describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law.
Experience promoting a culturally competent and diverse work environment.
Working Conditions:
The work in this role may be conducted primarily remotely with full access to the needed operating systems and technology. On occasion, there will be times when the work will be conducted on-site. On-site work is located at the Oregon State Public Health Laboratory, 7202 NE Evergreen Pkwy, Hillsboro, OR 97124.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
Jan 31, 2023
Full time
REQ-115981
Application Deadline : 2/12/2023
Salary Range: $5,148 - $7,902 Monthly
Work Location: Hillsboro, OR (Remote w/Occasional On-Site)
The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL) in Hillsboro, OR has a career opportunity for a Clinical Laboratory Inspector (Compliance Specialist 3) to perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing.
This is a full-time, limited duration, classified position which is represented by a union. Limited duration positions are benefit eligible. The duration of this positions is expected to last 17 months. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.
What will you do?
As the clinical Laboratory Inspector, you will perform surveys and assist in the administration of the Clinical Laboratory Improvement Amendments (CLIA) program for the Laboratory Compliance (LC) section of the Oregon State Public Health Laboratory (OSPHL). You’ll work independently to assign and track all clinical laboratory inspections to assure they occur on schedule and to assure complaints against clinical, drug testing and health screening testing permit laboratories are investigated timely. You’ll perform inspections for clinical laboratory testing, non-medical substance of abuse testing and health screen permit testing. You will determine if deficiencies pose an immediate jeopardy to the public and take action that may include the laboratory to stop testing until compliance can be assured, determine if deficiencies will be cited at the standard level, condition level, or if the problems are immediate and serious and there is a potential for a negative patient outcome, and determine if the laboratories allegation of compliance or plan of correction is adequate to correct the cited deficiencies.
In this role, will also develop checklist or job aids to inspect nonroutine specialties such as cytogenetics, histocompatibility, nuclear medicine, electron microscopy, DNA and PCR or substance of abuse testing, to assure regulations are being met. You will determine if new testing methodologies developed by the laboratory, produces accurate results and that the test is developed on good scientific principles. You’ll develop and monitor the section quality assurance parameters required by the Center for Medicare and Medicaid Services (CMS) and stay proficient in Medicare/Medicaid laboratory billing requirements in order to consult with laboratories and DMAP to assure appropriate laboratory specialty certification. In addition, you will apply Federal regulations for clinical laboratory testing and enforce State statue and rules for substance of abuse and health screen testing services for 4000 laboratories, guide the Administrative Specialist 2 assigned to the section and help them answer technical questions addressed to the program, and speak at professional meetings to train and advise clinical laboratories on the changes or updates to the Federal and State regulations.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Benefits:
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and Retirement plans
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
The Oregon Health Authority is committed to:
Eliminating health inequities in Oregon by 2030
Becoming an anti-racist organization
Developing and promoting culturally and linguistically appropriate programs, and
Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
What we are looking for:
Minimum Requirements
A bachelor’s degree in chemical, physical, biological science, or medical technology, or a related field AND four years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
OR
A master’s degree in chemical, physical, biological science, or medical technology, or a related field AND two years of laboratory training and experience, or both, in performing high complexity testing, and compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
Requested Skills
Possess considerable knowledge and stay technically current in all areas pertaining to clinical laboratory testing and must also have extensive knowledge and state/federal laboratory regulations.
Meet CMS requirements for clinical laboratory surveyor (bachelor’s or master’s degree in a chemical, physical, biological science, or medical technology).
Qualify as a technical supervisor under CLIA with clinical laboratory experience in all specialties except pathology.
ASCP or AMT certification is preferred.
Familiar with potential biological and chemical threats agents.
Experience surveying, evaluating, interpreting, and apply complex regulations independently deciding on the level of citation, document findings and prepare investigative reports, enforce regulations.
Experience writing deficiency citations in a clear manner describing the findings in enough detail to indicate how regulations are not met and the deficiencies are clear to a judge in a court of law.
Experience promoting a culturally competent and diverse work environment.
Working Conditions:
The work in this role may be conducted primarily remotely with full access to the needed operating systems and technology. On occasion, there will be times when the work will be conducted on-site. On-site work is located at the Oregon State Public Health Laboratory, 7202 NE Evergreen Pkwy, Hillsboro, OR 97124.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
Partner with staff and other leaders to develop improvements
Supervise, monitor, track, and direct day to day staff operations
Ensure team supports and adheres to all improvement measurements
Work closely with manager for staff performance issues
Work directly with customers in escalated situations
Collaborate with other management on employee selection, career development, and training
Maintain a positive work environment that supports a quality driven team
Assume accountability for ensuring individual/team meet their performance metrics
Continuous coaching of the team to ensure the individual/team performance goals are achieved
Identify high potential staff for succession planning
Facilitate meetings to communicate team performance goals and results; share general corporate communications; and provide a forum for surfacing opportunities and/or issues
Use a balanced scoreboard to manage team performance
Provide regular performance reports to the Business manager
Work with other departments to promote positive customer experience and improve market share
Work directly with customers in a sales and service capacity as needed
Perform Human Resources duties
Oct 28, 2022
Full time
Partner with staff and other leaders to develop improvements
Supervise, monitor, track, and direct day to day staff operations
Ensure team supports and adheres to all improvement measurements
Work closely with manager for staff performance issues
Work directly with customers in escalated situations
Collaborate with other management on employee selection, career development, and training
Maintain a positive work environment that supports a quality driven team
Assume accountability for ensuring individual/team meet their performance metrics
Continuous coaching of the team to ensure the individual/team performance goals are achieved
Identify high potential staff for succession planning
Facilitate meetings to communicate team performance goals and results; share general corporate communications; and provide a forum for surfacing opportunities and/or issues
Use a balanced scoreboard to manage team performance
Provide regular performance reports to the Business manager
Work with other departments to promote positive customer experience and improve market share
Work directly with customers in a sales and service capacity as needed
Perform Human Resources duties
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
Jun 17, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
Legal Aid Services of Oregon (LASO) is seeking a full-time Staff Attorney for its Low Income Taxpayer Clinic (LITC). The LITC is a statewide program that provides legal representation to low-income clients on federal and related state tax matters and conducts education and outreach to Limited English Speaking communities. This position will be eligible for a partial remote work option. Background LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues impacting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems. LASO is actively working to build an inclusive organizational culture that centers on racial equity. LASO is committed to recruiting and retaining a diverse workforce and providing a welcoming and culturally responsive environment for our staff and clients. LASO’s Tax Program serves all counties in Oregon, a diverse service area requiring the ability to work effectively with individuals from different cultures and backgrounds. Responsibilities The attorney will work from the Portland Regional Office with occasional work in our Gresham office as needed. Responsibilities include conducting initial client meetings (intake) and representing low-income clients throughout the state of Oregon in federal and state tax matters. This includes providing advice to low-income taxpayers, advocacy with the IRS, and representation in tax court. The attorney will be supported by the LITC Supervising Attorney and will work closely with student law clerks and other PRO staff attorneys. This attorney is also expected to work closely with community-based organizations including those that serve Black, Indigenous, People of Color (BIPOC), immigrant and other underserved communities to provide outreach and education to the community members of those organizations. Qualifications Demonstrated understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Enthusiasm, creativity, good judgment, initiative, and willingness to work collaboratively. LASO has a hiring preference for candidates who are bilingual in Spanish and/or another language and are members of the Oregon State Bar. *This position can also be filled by an Enrolled Agent or Certified Public Accountant who is currently authorized to practice before the IRS or who is willing and able to be authorized to practice before the IRS. Salary/ Benefits Compensation is based on a 35-hour work week. Salary range for an attorney is $61K - $100K annually depending on experience. Additional compensation for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses. Closing Date Review of resumes to begin July 3, 2022. Applications Send resume and letter of interest to: taxjobs@lasoregon.org As a part of your letter of interest, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity. We celebrate diversity. LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
Jun 15, 2022
Full time
Legal Aid Services of Oregon (LASO) is seeking a full-time Staff Attorney for its Low Income Taxpayer Clinic (LITC). The LITC is a statewide program that provides legal representation to low-income clients on federal and related state tax matters and conducts education and outreach to Limited English Speaking communities. This position will be eligible for a partial remote work option. Background LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues impacting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems. LASO is actively working to build an inclusive organizational culture that centers on racial equity. LASO is committed to recruiting and retaining a diverse workforce and providing a welcoming and culturally responsive environment for our staff and clients. LASO’s Tax Program serves all counties in Oregon, a diverse service area requiring the ability to work effectively with individuals from different cultures and backgrounds. Responsibilities The attorney will work from the Portland Regional Office with occasional work in our Gresham office as needed. Responsibilities include conducting initial client meetings (intake) and representing low-income clients throughout the state of Oregon in federal and state tax matters. This includes providing advice to low-income taxpayers, advocacy with the IRS, and representation in tax court. The attorney will be supported by the LITC Supervising Attorney and will work closely with student law clerks and other PRO staff attorneys. This attorney is also expected to work closely with community-based organizations including those that serve Black, Indigenous, People of Color (BIPOC), immigrant and other underserved communities to provide outreach and education to the community members of those organizations. Qualifications Demonstrated understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Enthusiasm, creativity, good judgment, initiative, and willingness to work collaboratively. LASO has a hiring preference for candidates who are bilingual in Spanish and/or another language and are members of the Oregon State Bar. *This position can also be filled by an Enrolled Agent or Certified Public Accountant who is currently authorized to practice before the IRS or who is willing and able to be authorized to practice before the IRS. Salary/ Benefits Compensation is based on a 35-hour work week. Salary range for an attorney is $61K - $100K annually depending on experience. Additional compensation for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses. Closing Date Review of resumes to begin July 3, 2022. Applications Send resume and letter of interest to: taxjobs@lasoregon.org As a part of your letter of interest, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity. We celebrate diversity. LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
The Arbella Customer Account Professional works with our agents and their customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella’s Independent Agents and directly contributes to their customer retention and overall profitable growth. The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents’ overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls),As part of an extended hour operation, this position offers flexible scheduling and some incentives.
Key Responsibilities
Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service.
Receive inbound calls to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed.
Counsel & advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries.
Identifies and recommends beneficial coverage enhancements, s and works within appropriate underwriting authority and agency preference.
Collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service.
Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction.
Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship.
Respond to existing clients and designated prospect inquiries to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures.
Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets.
Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines.
Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling.
Requirements
2 years of customer service experience needed
Work experience in an agency with a MA or CT Property & Casualty license highly desirable.
Excellent customer service, communication and collaboration skills needed
Ability to work in a fast paced environment with a strong attention to detail required.
Apr 20, 2022
Full time
The Arbella Customer Account Professional works with our agents and their customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella’s Independent Agents and directly contributes to their customer retention and overall profitable growth. The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents’ overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls),As part of an extended hour operation, this position offers flexible scheduling and some incentives.
Key Responsibilities
Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service.
Receive inbound calls to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed.
Counsel & advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries.
Identifies and recommends beneficial coverage enhancements, s and works within appropriate underwriting authority and agency preference.
Collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service.
Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction.
Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship.
Respond to existing clients and designated prospect inquiries to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures.
Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets.
Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines.
Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling.
Requirements
2 years of customer service experience needed
Work experience in an agency with a MA or CT Property & Casualty license highly desirable.
Excellent customer service, communication and collaboration skills needed
Ability to work in a fast paced environment with a strong attention to detail required.
Join a Best Place to Work Company! This position provides an exciting and challenging opportunity to work in a dynamic and fast-paced call center environment. In our Claim Service Center Representative position you will excel in customer service, directly impacting our customer's claim experience and ultimately the company's overall success. We consider our Claims Service Center Rep. position to be a stepping stone for ambitious hardworking professionals who want to pursue a fulfilling career in insurance.
As a Claims Service Center Representative, you will interact directly with customers, agents and business partners to establish and assign new loss reports. In addition, you will assist our Claim Service Specialists in investigating and resolving Claims from multiple lines of business, responding to customer inquiries and recognizing potential fraud.
Requirements
Candidates must demonstrate ability to multi-task by juggling the demands of busy telephones with other support functions.
You should have ability to quickly master computer systems and software programs.
You must demonstrate a true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills.
Proficiency in Spanish or Portuguese desirable.
High levels of performance will be recognized and rewarded!
T his career opportunity starts around $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!
Apr 20, 2022
Full time
Join a Best Place to Work Company! This position provides an exciting and challenging opportunity to work in a dynamic and fast-paced call center environment. In our Claim Service Center Representative position you will excel in customer service, directly impacting our customer's claim experience and ultimately the company's overall success. We consider our Claims Service Center Rep. position to be a stepping stone for ambitious hardworking professionals who want to pursue a fulfilling career in insurance.
As a Claims Service Center Representative, you will interact directly with customers, agents and business partners to establish and assign new loss reports. In addition, you will assist our Claim Service Specialists in investigating and resolving Claims from multiple lines of business, responding to customer inquiries and recognizing potential fraud.
Requirements
Candidates must demonstrate ability to multi-task by juggling the demands of busy telephones with other support functions.
You should have ability to quickly master computer systems and software programs.
You must demonstrate a true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills.
Proficiency in Spanish or Portuguese desirable.
High levels of performance will be recognized and rewarded!
T his career opportunity starts around $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!
CenterPoint Energy
1111 Louisiana St. Houston, TX 77002
Center Point Energy is looking for a Call Center Workforce Analyst to join our Team , located in Houston, TX .
You will have the ability to utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team. The Strategic Scheduling Analyst will utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for creating and developing various scenarios based on possible conditions/outcomes and for keeping management informed and prepared with regards to projecting future scheduling needs and optimization.
Responsible for implementing any approved changes or courses of action with Workforce Management Software & Tools and coordinating with the vendor(s), CNP IT, and CNP Telecom.
Responsible for reviewing and updating forecasts & staffing requirements and creating optimal schedules for his/her assigned Skills/LOB’s to best optimize the call center’s resources and reach optimal service levels mandated by the Management Team.
Intra-day contact distribution arrival patterns & accurate daily & internal IDP’s.
Based on the workload forecasts, determining ½ hour staffing requirements for all call centers (both internal and outsourced) resources utilizing the WFM planning tool/application and associated processes in an effort to optimize service level and productivity.
Assist in the maintenance of an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Work closely with the Real-Time service level team in achieving customer service level goals and department efficiency – to include historical performance review and process improvement.
Ensure optimal schedule alignment with Resource Requirements.
Provide daily and interval net staffing requirements to outsourcers.
Provide analysis on how well resource alignment (schedules) will be, has been, and currently is.
Provide analytical support and expertise for call center processes. Improve efficiency related to the execution of scheduling processes and the completion of issues.
Monitor, evaluate, and update WFM processes. Re-engineer where needed.
Mentor other WFM Analysts – Real Time & Tactical Scheduling Analysts
Prepare spreadsheets and graphics as required for reporting, analysis and documentation.
Identify potential issues offering opportunity for enhanced efficiency.
Read and understand long term and short term forecasts and develop and optimize a strategy for the call center staffing & scheduling.
Create and analyze different types of staffing scenarios to determine the best optimization of call center staffing.
Analyze intra-day call patterns and intra-week call patterns to better determine where the call center staffing is most effectively mobilized.
Assist with and act as back-up for tactical scheduling and forecasting. This includes being able to analyze, design, and implement daily schedules and assist in scheduling/approving/denying off phone activities so as to maximize Service Level to Customers.
Create & optimize annual and monthly vacation slots for each business unit or staffing group.
Provide Monthly DEFCON Status based on pre-planned events. Optimize and change status as needed.
Your background includes:
Requires a bachelor’s degree from an accredited college or university.
In lieu of a degree, will consider a combination of education and related Workforce Management experience totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year. Experience in lieu of education is in addition to the Experience requirements.
Requires a minimum three (3) years of successful Workforce Management experience in a large multi-site call center environment. Experience in administration and maintenance of data & configuration in WFM Tools & Processes is also required.
A bonus to have:
Able to demonstrate and apply a deep understanding of call center operations, WFM Methodology, and Scheduling principles.
Able to demonstrate and apply excellent Microsoft Excel spreadsheet skills.
Able to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities.
Able to work with and communicate workforce management strategies with Customer Service operational leadership in an effort to drive performance towards common goals and objectives.
Able to demonstrate and apply excellent analytical, organizational, and time management skills.
Able to achieve quality work under deadline pressure.
Able to learn and apply new knowledge and skills quickly.
Able to demonstrate and apply excellent negotiating and consensus building skills.
Must be detailed-oriented and possess the ability to follow through on assignments.
Able to manage a diverse range of projects simultaneously in a rapidly changing environment.
Able to solve problems guided only by general organization objectives, policies, and goals.
Able to work comfortably and communicate with all levels of management and leadership.
Able to spot trends in historical data sets.
Able to adapt quickly to changing demands and to work effectively in a rapidly changing environment.
Able to demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently.
Jan 31, 2022
Full time
Center Point Energy is looking for a Call Center Workforce Analyst to join our Team , located in Houston, TX .
You will have the ability to utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team. The Strategic Scheduling Analyst will utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for creating and developing various scenarios based on possible conditions/outcomes and for keeping management informed and prepared with regards to projecting future scheduling needs and optimization.
Responsible for implementing any approved changes or courses of action with Workforce Management Software & Tools and coordinating with the vendor(s), CNP IT, and CNP Telecom.
Responsible for reviewing and updating forecasts & staffing requirements and creating optimal schedules for his/her assigned Skills/LOB’s to best optimize the call center’s resources and reach optimal service levels mandated by the Management Team.
Intra-day contact distribution arrival patterns & accurate daily & internal IDP’s.
Based on the workload forecasts, determining ½ hour staffing requirements for all call centers (both internal and outsourced) resources utilizing the WFM planning tool/application and associated processes in an effort to optimize service level and productivity.
Assist in the maintenance of an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Work closely with the Real-Time service level team in achieving customer service level goals and department efficiency – to include historical performance review and process improvement.
Ensure optimal schedule alignment with Resource Requirements.
Provide daily and interval net staffing requirements to outsourcers.
Provide analysis on how well resource alignment (schedules) will be, has been, and currently is.
Provide analytical support and expertise for call center processes. Improve efficiency related to the execution of scheduling processes and the completion of issues.
Monitor, evaluate, and update WFM processes. Re-engineer where needed.
Mentor other WFM Analysts – Real Time & Tactical Scheduling Analysts
Prepare spreadsheets and graphics as required for reporting, analysis and documentation.
Identify potential issues offering opportunity for enhanced efficiency.
Read and understand long term and short term forecasts and develop and optimize a strategy for the call center staffing & scheduling.
Create and analyze different types of staffing scenarios to determine the best optimization of call center staffing.
Analyze intra-day call patterns and intra-week call patterns to better determine where the call center staffing is most effectively mobilized.
Assist with and act as back-up for tactical scheduling and forecasting. This includes being able to analyze, design, and implement daily schedules and assist in scheduling/approving/denying off phone activities so as to maximize Service Level to Customers.
Create & optimize annual and monthly vacation slots for each business unit or staffing group.
Provide Monthly DEFCON Status based on pre-planned events. Optimize and change status as needed.
Your background includes:
Requires a bachelor’s degree from an accredited college or university.
In lieu of a degree, will consider a combination of education and related Workforce Management experience totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year. Experience in lieu of education is in addition to the Experience requirements.
Requires a minimum three (3) years of successful Workforce Management experience in a large multi-site call center environment. Experience in administration and maintenance of data & configuration in WFM Tools & Processes is also required.
A bonus to have:
Able to demonstrate and apply a deep understanding of call center operations, WFM Methodology, and Scheduling principles.
Able to demonstrate and apply excellent Microsoft Excel spreadsheet skills.
Able to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities.
Able to work with and communicate workforce management strategies with Customer Service operational leadership in an effort to drive performance towards common goals and objectives.
Able to demonstrate and apply excellent analytical, organizational, and time management skills.
Able to achieve quality work under deadline pressure.
Able to learn and apply new knowledge and skills quickly.
Able to demonstrate and apply excellent negotiating and consensus building skills.
Must be detailed-oriented and possess the ability to follow through on assignments.
Able to manage a diverse range of projects simultaneously in a rapidly changing environment.
Able to solve problems guided only by general organization objectives, policies, and goals.
Able to work comfortably and communicate with all levels of management and leadership.
Able to spot trends in historical data sets.
Able to adapt quickly to changing demands and to work effectively in a rapidly changing environment.
Able to demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently.