Bilingual Spanish Speaking Customer Service Representative

  • Critical Signal Technologies
  • 27475 Meadowbrook Road, Novi, MI, USA
  • Jul 10, 2018
Full time CSR

Job Description

COMPANY SUMMARY: Critical Signal Technologies (CST) provides 7/24-hour monitoring for clients/patients who utilize various Telehealth products and services including but not limited to Personal Emergency Response Systems (PERS), Medication Dispensers and Blood Pressure Cuffs, Weight Scales and other vital signs monitoring equipment. We serve both the elderly and individuals managing a chronic illness and disease. Team members must understand that to be a member of one of the most innovative and leading Telehealth and medical monitoring teams you must first and foremost be willing to not only understand our mission but professionally and emotionally be committed to it at all times.

CST values employee contributions and takes the time to develop our team members through our coaching programs. We encourage active participation in the planning of our fun events such as Wellness, Customer Service, and holiday celebrations!

POSITION SUMMARY: CST is currently seeking full time professionals to provide high quality customer care through problem resolution and effective troubleshooting of our customers’ life saving devices. Team members in our Customer Service Department are responsible for outbound calls as well as answering inbound telephone inquiries from our partners, customers, emergency personnel, case managers, and those who care for our seniors. Ensuring our customers inquiries are answered accurately, timely, and with the utmost patient empathy and quality are critical components of our Care Center. Join our unique culture and show us you can “Work Hard and Play Hard” just like we do!

QUALIFICATIONS:

  • Bi-lingual in Spanish/English 
  • Ability to be flexible with work schedule
  • Deep compassion for older adults, as well as physically and medically at risk individuals
  • Positive attitude with a willingness to contribute to the team on all levels
  • Ability to handle routine and repetitive tasks at varying paces
  • Ability to maintain composure in stressful situations
  • Strong customer service skills
  • Excellent verbal and written communication
  • Analytical, written and data entry skills a must
  • Pleasant telephone manner
  • Strong work ethic with proven dependability

BENEFITS: Medical/Dental/Vision/LTD/Life/PTO/401K

CST practices equal opportunity employment with respect to hiring, placement, promotion, termination, layoff, transfer, leave of absence, compensation, training, and all other terms and conditions of employment. CST does not discriminate against nor make decisions based on an individual’s race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

Salary

Starting at $13/ hour