We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211 (Standard Msg & data rates may apply), or email ericka.flanders@ttec.com.
This position requires you live within the Phoenix Metropolitan area, including areas such as Scottsdale, Phoenix, Peoria, Glendale, Sun City, Anthem, and surrounding areas. When we are able to return to normal operations, this will also shift from a work from home environment back to our location.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
#ttectop
https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=02UIM&srcz= JB-27120
Jan 23, 2021
Full time
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211 (Standard Msg & data rates may apply), or email ericka.flanders@ttec.com.
This position requires you live within the Phoenix Metropolitan area, including areas such as Scottsdale, Phoenix, Peoria, Glendale, Sun City, Anthem, and surrounding areas. When we are able to return to normal operations, this will also shift from a work from home environment back to our location.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
#ttectop
https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=02UIM&srcz= JB-27120
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211 (Standard Msg & data rates may apply), or email ericka.flanders@ttec.com.
This position requires you live within the Phoenix Metropolitan area, including areas such as Scottsdale, Phoenix, Peoria, Glendale, Sun City, Anthem, and surrounding areas. When we are able to return to normal operations, this will also shift from a work from home environment back to our location.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy • Fun, talented and witty teammates • Knowledgeable, encouraging, and present leadership • Family-friendly environment • Free-spirited, theme-based employee events • Career-growth and lots of learning opportunities for aspiring minds • And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring • Bilingual in English and Spanish • 1 year of customer service experience • Ability to adapt and excel in a fast-paced work environment • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • The passion and drive to make a difference
What You'll be Doing As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
If you're a military veteran, active duty guard or reserves, or a military spouse We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. #ttectop
https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=02S91&lang=en
Oct 28, 2020
Full time
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211 (Standard Msg & data rates may apply), or email ericka.flanders@ttec.com.
This position requires you live within the Phoenix Metropolitan area, including areas such as Scottsdale, Phoenix, Peoria, Glendale, Sun City, Anthem, and surrounding areas. When we are able to return to normal operations, this will also shift from a work from home environment back to our location.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy • Fun, talented and witty teammates • Knowledgeable, encouraging, and present leadership • Family-friendly environment • Free-spirited, theme-based employee events • Career-growth and lots of learning opportunities for aspiring minds • And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring • Bilingual in English and Spanish • 1 year of customer service experience • Ability to adapt and excel in a fast-paced work environment • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • The passion and drive to make a difference
What You'll be Doing As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
If you're a military veteran, active duty guard or reserves, or a military spouse We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. #ttectop
https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=02S91&lang=en
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Location/Division:
Phoenix, AZ, USA
Job Requisition:
02PJK-en
Work From Home:
No
Jul 09, 2020
Full time
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Location/Division:
Phoenix, AZ, USA
Job Requisition:
02PJK-en
Work From Home:
No
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Customer Service Representative - Spanish with TTEC in Phoenix, AZ .
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Healthcare Customer Service Representative - Spanish , you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-AZ-Phoenix
Job
: _Customer Care Representative
Jul 01, 2020
Full time
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Customer Service Representative - Spanish with TTEC in Phoenix, AZ .
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Healthcare Customer Service Representative - Spanish , you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-AZ-Phoenix
Job
: _Customer Care Representative
SMS Assist Summary
SMS Assist serves more than 186,000 commercial and residential properties nationwide. We connect property owners in industries like retail and restaurant with a dense Affiliate network that specializes in more than 45 trades like landscaping, plumbing, HVAC, and more. Our Customer Service organization leverages our proprietary One by SMS Assist cloud platform to process thousands of work orders on a daily basis.
Every day we strive to provide the best service to our customers through an entrepreneurial spirit, a passion for service, teamwork, and integrity. We are now launching a Phoenix location to expand upon the 16 years of success of our Midwest operations, which are headquartered in Chicago, Illinois. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.
Job Summary
The Bilingual Customer Service Representative on our Customer Service and Support Team works with our network of Affiliates, clients and residents by managing all our clients’ repair and maintenance needs within our technology platform, One by SMS Assist.
The Customer Service and Support Team acts as a full maintenance customer care center for our clients, who own residential and commercial properties across the United States. The Customer Service Representative is responsible for handling inbound calls from residents and store managers to create new maintenance service requests or provide updates on existing service requests. The Customer Service Representative will create work orders in our proprietary software system, working through troubleshooting questions and logic to accurately determine the nature of the issue affecting the property. The Customer Service Representative will then properly document and classify the work order to ensure a timely and cost-effective repair by one of our qualified Affiliates. The goal of the Customer Service and Support team is to create the perfect work orders, allowing for seamless dispatch and completion of work by our network of vendors.
This role communicates predominantly on the phone and electronically with Residents, Affiliates and Clients to drive the efficient and effective creation and completion of maintenance services, while keeping all stakeholders updated throughout the service period. We are currently hiring for evening shifts and weekends.
Responsibilities
Provides a positive, high quality customer experience for residents calling into their maintenance line to request new repairs or inquire about existing repairs
Utilizes technology and basic troubleshooting skills to determine the nature of the maintenance issue affecting the caller
Properly documents and classifies maintenance issues to ensure proper dispatch to the most appropriate vendor in the most appropriate timeframe
Adheres with quality assurance standards and operational processes while working in a fast-paced environment
Achieves KPIs in a contact center-based production environment where productivity and quality are key in providing excellent customer experiences
Handles escalated callers constructively, constantly striving to provide positive outcomes for all our stakeholders
Manages real-time inquires while keeping track of and responding to commitments
Remains available on the phone to address all requests and customer questions
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Demonstrates professionalism in communication, relationship development, customer service, etc.
Shift flexibility will be required
Fosters a positive team environment
Ensure confidentiality and accuracy of internal and external data
Perform ad-hoc projects and other duties as assigned
Professional Skills
Customer Service - PROFICIENT
Verbal Communication - PROFICIENT
Written Communication - PROFICIENT
Teamwork – PROFICIENT
Relationships – PROFICIENT
Organizational Awareness - PROFICIENT
Learning Agility - PROFICIENT
Problem Solving – PROFICIENT
Process Orientation – PROFICIENT
Prioritization - PROFICIENT
Role Specific Skills
Fluent in Spanish
Basic understanding of common single-family home maintenance areas and systems (appliances, HVAC, etc.)
Customer Service: Work directly with our customers from big brands across the country via phone, email, and messaging systems
Teamwork: Collaborate with coworkers and our nationwide network of contractors to resolve customer problems
Communication: Keep our customer and work order information up to date in our proprietary technology system
Continued Learning: Learn the ins and outs of our software and supporting systems. Keep updated on information and changes through our knowledge base.
Computer Skills: proficiencies in Microsoft Word, Excel, Outlook preferred
Minimum Qualifications
Education Level – High school diploma required, Associates or Undergraduate degree preferred
Previous experience in property maintenance or management, customer service call center environment preferred
___________________________________________________________________________________
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
Jun 15, 2020
Full time
SMS Assist Summary
SMS Assist serves more than 186,000 commercial and residential properties nationwide. We connect property owners in industries like retail and restaurant with a dense Affiliate network that specializes in more than 45 trades like landscaping, plumbing, HVAC, and more. Our Customer Service organization leverages our proprietary One by SMS Assist cloud platform to process thousands of work orders on a daily basis.
Every day we strive to provide the best service to our customers through an entrepreneurial spirit, a passion for service, teamwork, and integrity. We are now launching a Phoenix location to expand upon the 16 years of success of our Midwest operations, which are headquartered in Chicago, Illinois. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.
Job Summary
The Bilingual Customer Service Representative on our Customer Service and Support Team works with our network of Affiliates, clients and residents by managing all our clients’ repair and maintenance needs within our technology platform, One by SMS Assist.
The Customer Service and Support Team acts as a full maintenance customer care center for our clients, who own residential and commercial properties across the United States. The Customer Service Representative is responsible for handling inbound calls from residents and store managers to create new maintenance service requests or provide updates on existing service requests. The Customer Service Representative will create work orders in our proprietary software system, working through troubleshooting questions and logic to accurately determine the nature of the issue affecting the property. The Customer Service Representative will then properly document and classify the work order to ensure a timely and cost-effective repair by one of our qualified Affiliates. The goal of the Customer Service and Support team is to create the perfect work orders, allowing for seamless dispatch and completion of work by our network of vendors.
This role communicates predominantly on the phone and electronically with Residents, Affiliates and Clients to drive the efficient and effective creation and completion of maintenance services, while keeping all stakeholders updated throughout the service period. We are currently hiring for evening shifts and weekends.
Responsibilities
Provides a positive, high quality customer experience for residents calling into their maintenance line to request new repairs or inquire about existing repairs
Utilizes technology and basic troubleshooting skills to determine the nature of the maintenance issue affecting the caller
Properly documents and classifies maintenance issues to ensure proper dispatch to the most appropriate vendor in the most appropriate timeframe
Adheres with quality assurance standards and operational processes while working in a fast-paced environment
Achieves KPIs in a contact center-based production environment where productivity and quality are key in providing excellent customer experiences
Handles escalated callers constructively, constantly striving to provide positive outcomes for all our stakeholders
Manages real-time inquires while keeping track of and responding to commitments
Remains available on the phone to address all requests and customer questions
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Demonstrates professionalism in communication, relationship development, customer service, etc.
Shift flexibility will be required
Fosters a positive team environment
Ensure confidentiality and accuracy of internal and external data
Perform ad-hoc projects and other duties as assigned
Professional Skills
Customer Service - PROFICIENT
Verbal Communication - PROFICIENT
Written Communication - PROFICIENT
Teamwork – PROFICIENT
Relationships – PROFICIENT
Organizational Awareness - PROFICIENT
Learning Agility - PROFICIENT
Problem Solving – PROFICIENT
Process Orientation – PROFICIENT
Prioritization - PROFICIENT
Role Specific Skills
Fluent in Spanish
Basic understanding of common single-family home maintenance areas and systems (appliances, HVAC, etc.)
Customer Service: Work directly with our customers from big brands across the country via phone, email, and messaging systems
Teamwork: Collaborate with coworkers and our nationwide network of contractors to resolve customer problems
Communication: Keep our customer and work order information up to date in our proprietary technology system
Continued Learning: Learn the ins and outs of our software and supporting systems. Keep updated on information and changes through our knowledge base.
Computer Skills: proficiencies in Microsoft Word, Excel, Outlook preferred
Minimum Qualifications
Education Level – High school diploma required, Associates or Undergraduate degree preferred
Previous experience in property maintenance or management, customer service call center environment preferred
___________________________________________________________________________________
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.