Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, orthopedic spine surgery, and interventional spine treatments. We have locations throughout the United States that specialize in providing state-of-the-art, minimally invasive treatments for complex neck and spine problems as well as sports-related injuries and conditions. Job Summary: The Patient Care Coordinator is responsible for handling all front desk duties for the clinic. This individual greets, schedules, checks patients in/out, answers the telephone and routes calls appropriately. The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered. Duties and Responsibilities: · Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner · Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart · Ensures that HIPAA guidelines are followed · Schedules follow-up appointments as needed · Maintains and organize patient records · Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols · Understands how to work effectively within the office, partnering with the clinic staff, and providers to maintain consistency and integrity within the Company · Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures · Other duties as assigned Qualifications: · High school diploma or GED required · Experience in customer service required; experience in a clinic or medical setting strongly preferred · Excellent interpersonal skills · Ability to communicate clearly and effectively with patients and other external parties in a professional, courteous and friendly manner at all times · Must be detail-oriented and highly organized · Knowledge of patient care and examination procedures · Must be able to maintain confidentiality at all times · Bilingual (Spanish/English) strongly preferred Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Pay: From $16.00 per hour While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
Mar 21, 2023
Full time
Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, orthopedic spine surgery, and interventional spine treatments. We have locations throughout the United States that specialize in providing state-of-the-art, minimally invasive treatments for complex neck and spine problems as well as sports-related injuries and conditions. Job Summary: The Patient Care Coordinator is responsible for handling all front desk duties for the clinic. This individual greets, schedules, checks patients in/out, answers the telephone and routes calls appropriately. The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered. Duties and Responsibilities: · Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner · Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart · Ensures that HIPAA guidelines are followed · Schedules follow-up appointments as needed · Maintains and organize patient records · Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols · Understands how to work effectively within the office, partnering with the clinic staff, and providers to maintain consistency and integrity within the Company · Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures · Other duties as assigned Qualifications: · High school diploma or GED required · Experience in customer service required; experience in a clinic or medical setting strongly preferred · Excellent interpersonal skills · Ability to communicate clearly and effectively with patients and other external parties in a professional, courteous and friendly manner at all times · Must be detail-oriented and highly organized · Knowledge of patient care and examination procedures · Must be able to maintain confidentiality at all times · Bilingual (Spanish/English) strongly preferred Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Pay: From $16.00 per hour While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, orthopedic spine surgery, and interventional spine treatments. We have locations throughout the United States that specialize in providing state-of-the-art, minimally invasive treatments for complex neck and spine problems as well as sports-related injuries and conditions. Job Summary: The Patient Care Coordinator is responsible for handling all front desk duties for the clinic. This individual greets, schedules, checks patients in/out, answers the telephone and routes calls appropriately. The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered. Duties and Responsibilities: · Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner · Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart · Ensures that HIPAA guidelines are followed · Schedules follow-up appointments as needed · Maintains and organize patient records · Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols · Understands how to work effectively within the office, partnering with the clinic staff, and providers to maintain consistency and integrity within the Company · Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures · Other duties as assigned Qualifications: · High school diploma or GED required · Experience in customer service required; experience in a clinic or medical setting strongly preferred · Excellent interpersonal skills · Ability to communicate clearly and effectively with patients and other external parties in a professional, courteous and friendly manner at all times · Must be detail-oriented and highly organized · Knowledge of patient care and examination procedures · Must be able to maintain confidentiality at all times · Bilingual (Spanish/English) strongly preferred Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Pay: From $16.00 per hour While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
Mar 21, 2023
Full time
Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, orthopedic spine surgery, and interventional spine treatments. We have locations throughout the United States that specialize in providing state-of-the-art, minimally invasive treatments for complex neck and spine problems as well as sports-related injuries and conditions. Job Summary: The Patient Care Coordinator is responsible for handling all front desk duties for the clinic. This individual greets, schedules, checks patients in/out, answers the telephone and routes calls appropriately. The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered. Duties and Responsibilities: · Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner · Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart · Ensures that HIPAA guidelines are followed · Schedules follow-up appointments as needed · Maintains and organize patient records · Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols · Understands how to work effectively within the office, partnering with the clinic staff, and providers to maintain consistency and integrity within the Company · Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures · Other duties as assigned Qualifications: · High school diploma or GED required · Experience in customer service required; experience in a clinic or medical setting strongly preferred · Excellent interpersonal skills · Ability to communicate clearly and effectively with patients and other external parties in a professional, courteous and friendly manner at all times · Must be detail-oriented and highly organized · Knowledge of patient care and examination procedures · Must be able to maintain confidentiality at all times · Bilingual (Spanish/English) strongly preferred Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Pay: From $16.00 per hour While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
Jul 20, 2021
Full time
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions