The College of Charleston
Charleston, South Carolina
Law Enforcement Dispatcher
Posting Details
POSTING INFORMATION
Internal Title
Law Enforcement Dispatcher
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
4
Level
4
Department
Public Safety
Job Purpose
Under general supervision, operates the base radio station for College of Charleston Public Safety and Fire and EMS as well as interagency radio systems with the Charleston County Consolidated Dispatch and directs officers promptly to emergency and other locations. Operates the Vision CAD (computer-aided dispatch), NCIC teletype, telephone & fire alarm systems operations and the Cougar Alert system maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events.
Minimum Requirements
A high school diploma. Entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience. Knowledge of FCC rules and regulations is a plus. Must be SLED / NCIC certified in teletype procedures or receive certification within six months of appointment. Previous dispatching experience in police environment is a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Ability to work under stressful situations. Ability to identify problems & relevant issues, break situations down into components, understand relationships, come up with alternative solutions, and arrive at sound conclusions using a logical approach. Ability to prioritize and multi-task under stressful conditions is essential. Must be able to monitor audible & visual security alarms & observation devices. Knowledge of applicable FCC and other rules, regulations and policies. Ability to successfully complete the mandated training requirement within six months of hire. Proficient with using a computer keyboard. Must demonstrate a commitment to continuous quality improvement through participation, teamwork, collaboration, cooperation and service.
Additional Comments Regarding Position
Work involves shift work and some overtime. Schedule requires position to rotate through all shifts to include 0700-1500, 1500-2300, and 2300-0700, with Holidays and weekends required. The position may be subject to schedule changes for emergency situations to meet the needs of the College of Charleston. Comes in telephone contact on daily basis with faculty, staff, students, employees & visitors. Must have demonstrated customer service skills and verbal communication skills.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Salary
*$36,535 - $42,500
Posting Date
02/29/2024
Closing Date
03/14/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024033
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15076
Job Duties
Job Duties
Activity
1. Operates the base radio station and directs officers promptly to emergency and other locations. Operates the ( NCIC ) National Crime Information Center Teletype to obtain information on vehicle registration, securities, boats, guns, checks, warrants, etc. Answers all non-emergency & emergency telephone lines. Obtains and records pertinent information regarding the nature and urgency of the situation. Determines appropriate response and expeditiously alerts responding units via radio or telephone. Dispatches officer(s) to assist &/or investigate situation. Operates the Visions CAD (computer-aided dispatch). Maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events. Activates the Cougar Alert System for emergencies on campus.
Essential or Marginal
Essential
Percent of Time
40
Activity
2. Monitors fire and intrusion alarms and assists in the resetting of these alarms. Monitors CCTVs, observing unusual activities occurring in certain areas, dispatching officers as required. Dispatches officers when alarms are sounded.
Essential or Marginal
Essential
Percent of Time
25
Activity
3. Regularly monitors communication equipment, systems and resources daily, including burglar alarms, fire alarms, national weather service, local law enforcement channels, hurricane tracking (storm), Hazardous Waste information, SLED / NCIC teletype, TDD machines, dispatch radio and voice recorder.
Essential or Marginal
Essential
Percent of Time
20
Activity
4. Monitors and sends messages on a Teletype. Obtains information on CCHRand vehicle registrations. Adheres to ‘10 Minute Hit’ policy.
Essential or Marginal
Essential
Percent of Time
10
Activity
5. Updates the FI cards of Adult, Juveniles and information only cards. Assists with updating and verifying communication related entries in the CAD system (i.e. address changes). Assists with updating building access lists, keeping forms in stock, and completing the monthly TDD report. Keeps abreast of changes in the General Orders, Operation Plans and Emergency Plans. Promotes departmental goals to deliver outstanding customer support and assistance.
Essential or Marginal
Marginal
Percent of Time
5
Law Enforcement Dispatcher
Posting Details
POSTING INFORMATION
Internal Title
Law Enforcement Dispatcher
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
4
Level
4
Department
Public Safety
Job Purpose
Under general supervision, operates the base radio station for College of Charleston Public Safety and Fire and EMS as well as interagency radio systems with the Charleston County Consolidated Dispatch and directs officers promptly to emergency and other locations. Operates the Vision CAD (computer-aided dispatch), NCIC teletype, telephone & fire alarm systems operations and the Cougar Alert system maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events.
Minimum Requirements
A high school diploma. Entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience. Knowledge of FCC rules and regulations is a plus. Must be SLED / NCIC certified in teletype procedures or receive certification within six months of appointment. Previous dispatching experience in police environment is a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Ability to work under stressful situations. Ability to identify problems & relevant issues, break situations down into components, understand relationships, come up with alternative solutions, and arrive at sound conclusions using a logical approach. Ability to prioritize and multi-task under stressful conditions is essential. Must be able to monitor audible & visual security alarms & observation devices. Knowledge of applicable FCC and other rules, regulations and policies. Ability to successfully complete the mandated training requirement within six months of hire. Proficient with using a computer keyboard. Must demonstrate a commitment to continuous quality improvement through participation, teamwork, collaboration, cooperation and service.
Additional Comments Regarding Position
Work involves shift work and some overtime. Schedule requires position to rotate through all shifts to include 0700-1500, 1500-2300, and 2300-0700, with Holidays and weekends required. The position may be subject to schedule changes for emergency situations to meet the needs of the College of Charleston. Comes in telephone contact on daily basis with faculty, staff, students, employees & visitors. Must have demonstrated customer service skills and verbal communication skills.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Salary
*$36,535 - $42,500
Posting Date
02/29/2024
Closing Date
03/14/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024033
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15076
Job Duties
Job Duties
Activity
1. Operates the base radio station and directs officers promptly to emergency and other locations. Operates the ( NCIC ) National Crime Information Center Teletype to obtain information on vehicle registration, securities, boats, guns, checks, warrants, etc. Answers all non-emergency & emergency telephone lines. Obtains and records pertinent information regarding the nature and urgency of the situation. Determines appropriate response and expeditiously alerts responding units via radio or telephone. Dispatches officer(s) to assist &/or investigate situation. Operates the Visions CAD (computer-aided dispatch). Maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events. Activates the Cougar Alert System for emergencies on campus.
Essential or Marginal
Essential
Percent of Time
40
Activity
2. Monitors fire and intrusion alarms and assists in the resetting of these alarms. Monitors CCTVs, observing unusual activities occurring in certain areas, dispatching officers as required. Dispatches officers when alarms are sounded.
Essential or Marginal
Essential
Percent of Time
25
Activity
3. Regularly monitors communication equipment, systems and resources daily, including burglar alarms, fire alarms, national weather service, local law enforcement channels, hurricane tracking (storm), Hazardous Waste information, SLED / NCIC teletype, TDD machines, dispatch radio and voice recorder.
Essential or Marginal
Essential
Percent of Time
20
Activity
4. Monitors and sends messages on a Teletype. Obtains information on CCHRand vehicle registrations. Adheres to ‘10 Minute Hit’ policy.
Essential or Marginal
Essential
Percent of Time
10
Activity
5. Updates the FI cards of Adult, Juveniles and information only cards. Assists with updating and verifying communication related entries in the CAD system (i.e. address changes). Assists with updating building access lists, keeping forms in stock, and completing the monthly TDD report. Keeps abreast of changes in the General Orders, Operation Plans and Emergency Plans. Promotes departmental goals to deliver outstanding customer support and assistance.
Essential or Marginal
Marginal
Percent of Time
5
City of Sparks
Sparks, NV
Are you looking for a meaningful career that has a positive impact on the community? If you answered yes, come join the Sparks Police Department! We proudly display Where Community Comes First on the police vehicles, a motto developed by our front lines. While carrying out the vision to implement innovative strategies to prevent crime, promote excellence in leadership and serve the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. It’s more than a job – it’s a career that has so much to offer. Apply here to start the process.
Emergency Communications Dispatchers answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Sparks is seeking individuals who demonstrate the ability to calmly work with the citizens of Sparks and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services.
Not sure if you have what it takes? There are resources for you!
Prepare for the Civil Service Exam by understanding exactly what is on the test. A sample exam can be found and taken at the following website: http://criticall911.com/dispatcher-testing/applicants/
Are you ready to take the next step? If so, take a look at these Application Tips :
Fill out the online application completely. This means that you provide details and don’t leave any section blank.
The Qualifications section below is your cheat sheet to understand what the recruiter is looking for on your application. Use this to your advantage.
One step is eliminated for you! Do not attach resumes or cover letters. The City of Sparks is not collecting or reviewing these items with the application.
**NEW** Don't forget to enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you reminders and notices as you move along in the process.
This is a CONTINUOUS RECRUITMENT, meaning that applications are accepted year-round. You may submit one application in a 365 day period.
Civil Service Examination Candidates who meet minimum qualifications will receive an e-mail invitation to schedule their Civil Service Exam. The exam is offered online and is proctored by our HR team via ZOOM. Plan to spend up to three hours for the testing process. This exam only works on computers/laptops. iPads, other types of tablets, mobile phones and the internet browser Safari on Mac computers, are not compatible. If you do not have access to a computer/laptop, you can make an appointment with HR to take your test in person.
Emergency Communication Dispatcher testing dates are currently offered monthly. Candidates who apply by the last day of the current month and meet the minimum qualifications will be eligible to test the following month.
Candidates who pass the exam will be placed on an eligibility that will be good for up to one year. The department will call candidates from that list as vacancies arise. Those candidates that successfully complete the interview step will move onto the background step.
The background process constitutes a comprehensive investigation in which the department runs a State of Nevada and national fingerprint check as well as a Wants/Warrants check to confirm the candidate has no felony or gross misdemeanor arrests without disposition, no felony or gross misdemeanor convictions or to confirm that the applicant is not a fugitive from justice.
If you have any questions, please email hrstaff@cityofsparks.us or call Human Resources at (775) 353-2345. The City of Sparks is an Equal Opportunity Employer.
DESCRIPTION
Receive 911 system emergency and non-emergency calls. Dispatch assignments according to established police and fire procedures. Operate various communications center equipment simultaneously.
DISTINGUISHING CHARACTERISTICS
None.
QUALIFICATIONS
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Associates Degree or equivalent
or
High School Diploma or equivalent and two (2) years of general clerical experience involving computer operations, public contact and meeting deadlines.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Must possess within six (6) months of hire and maintain throughout employment, a valid EFD certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
QUALIFICATIONS FOR LATERAL
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Two full years of emergency communications dispatching (or equivalent) experience with a law enforcement agency within the last three years.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
EXAMPLES OF ESSENTIAL DUTIES
Receive and evaluate 911, police and fire emergency and business calls. Transfer calls to appropriate parties or create a call to dispatch police and fire units to emergency locations. Receive non-emergency information from callers, personnel, and outside agencies and disseminate to appropriate department or agency, or enter call for service.
Monitor, coordinate, and accurately maintain the status of incidents and personnel and the record of dispatched emergency service personnel and apparatus. Operate computer consoles and computerized phone system for call input, dispatching and continuous update of suspect information and officer and fire unit location.
Receive and disseminate information from other law enforcement, fire departments, and emergency service computer networks related to jurisdictional requests for police, fire, or medical assistance, or teletype notices of wanted persons, stolen property, warrants and all points bulletins and maintain confidentiality of information.
Place calls for additional units from other agencies for various mutual aid agreements including specialized fire resources, wreckers, coroners, and registered owners of vehicles involved in accidents based upon incident type, location and need. Handle in-house and radio paging, animal control and other after hours’ phone lines.
Maintain a variety of automated and manual logs, records, files and indexes pertaining to emergency and dispatching activities. Enter, translate, retrieve, update and disseminate information from interstate and intrastate teletype networks. Attend to multiple activities and sources of input simultaneously.
Locate warrants served on NCIC; enter/clear missing persons in NCIC; update new information on computer systems including missing persons, stolen articles, guns and other pertinent information; broadcast all-points bulletins.
Operate multi-channel radio system. Monitor other channels while maintaining radio traffic on main channels. Maintain radio contact with mobile and portable units. Recognize units from other agencies and assist them with city units, supplies or requested information.
Respond to officer-initiated radio traffic and request and disseminate suspect information from call boards, prior calls and bulletins and computer aided systems. Assess and prioritize emergency situations.
Maintain familiarity of area geography, including major buildings, streets, and businesses, and recognize circumstances that may pose a hazard to public safety and to field units. Read and interpret street maps.
Maintain up-to-date understanding of public safety policies and procedures for the Emergency Management, Police, Fire, and other emergency service providers. Communicate tactfully and effectively with the public, public safety personnel, and others. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Understand and maintain procedures on suicidal subjects. Remain calm and make rapid and sound independent judgments in stressful emergency situations.
Maintain and access business and premise history and index files for emergency and other necessary contacts. Memorize codes, names, locations and other detailed information. Understand and follow oral and written instructions. Work in a team-based environment. Operate complex radio and telephone systems. Test and inspect equipment as needed.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Federal, state and local laws and ordinances related to the work
Communication equipment including telephone, radio, paging, computer and related systems
Interview techniques to elicit information from excited and/or upset persons
Basic fire and police and terminology
Basic communication related to emergency radio and telephone
Organization and operation of Police and Fire and other emergency services
Recordkeeping principles and practices
Train others in work procedures
Computer applications and software related to the work including Microsoft Office
Establish and maintain effective relationships with those contacted during work
Physical Demands:
Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to cope with and be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Emergency Communications Supervisor
Supervision exercised: None
Must be willing to work evenings, night, weekend and holiday shifts
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
Must pass an audio and visual examination
May be required to pass a pre-placement drug screen and background investigation
APPLICATION AND RECRUITMENT INFORMATION Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.
Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.
Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.
Disclaimer:
The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Are you looking for a meaningful career that has a positive impact on the community? If you answered yes, come join the Sparks Police Department! We proudly display Where Community Comes First on the police vehicles, a motto developed by our front lines. While carrying out the vision to implement innovative strategies to prevent crime, promote excellence in leadership and serve the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. It’s more than a job – it’s a career that has so much to offer. Apply here to start the process.
Emergency Communications Dispatchers answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Sparks is seeking individuals who demonstrate the ability to calmly work with the citizens of Sparks and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services.
Not sure if you have what it takes? There are resources for you!
Prepare for the Civil Service Exam by understanding exactly what is on the test. A sample exam can be found and taken at the following website: http://criticall911.com/dispatcher-testing/applicants/
Are you ready to take the next step? If so, take a look at these Application Tips :
Fill out the online application completely. This means that you provide details and don’t leave any section blank.
The Qualifications section below is your cheat sheet to understand what the recruiter is looking for on your application. Use this to your advantage.
One step is eliminated for you! Do not attach resumes or cover letters. The City of Sparks is not collecting or reviewing these items with the application.
**NEW** Don't forget to enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you reminders and notices as you move along in the process.
This is a CONTINUOUS RECRUITMENT, meaning that applications are accepted year-round. You may submit one application in a 365 day period.
Civil Service Examination Candidates who meet minimum qualifications will receive an e-mail invitation to schedule their Civil Service Exam. The exam is offered online and is proctored by our HR team via ZOOM. Plan to spend up to three hours for the testing process. This exam only works on computers/laptops. iPads, other types of tablets, mobile phones and the internet browser Safari on Mac computers, are not compatible. If you do not have access to a computer/laptop, you can make an appointment with HR to take your test in person.
Emergency Communication Dispatcher testing dates are currently offered monthly. Candidates who apply by the last day of the current month and meet the minimum qualifications will be eligible to test the following month.
Candidates who pass the exam will be placed on an eligibility that will be good for up to one year. The department will call candidates from that list as vacancies arise. Those candidates that successfully complete the interview step will move onto the background step.
The background process constitutes a comprehensive investigation in which the department runs a State of Nevada and national fingerprint check as well as a Wants/Warrants check to confirm the candidate has no felony or gross misdemeanor arrests without disposition, no felony or gross misdemeanor convictions or to confirm that the applicant is not a fugitive from justice.
If you have any questions, please email hrstaff@cityofsparks.us or call Human Resources at (775) 353-2345. The City of Sparks is an Equal Opportunity Employer.
DESCRIPTION
Receive 911 system emergency and non-emergency calls. Dispatch assignments according to established police and fire procedures. Operate various communications center equipment simultaneously.
DISTINGUISHING CHARACTERISTICS
None.
QUALIFICATIONS
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Associates Degree or equivalent
or
High School Diploma or equivalent and two (2) years of general clerical experience involving computer operations, public contact and meeting deadlines.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Must possess within six (6) months of hire and maintain throughout employment, a valid EFD certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
QUALIFICATIONS FOR LATERAL
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Two full years of emergency communications dispatching (or equivalent) experience with a law enforcement agency within the last three years.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
EXAMPLES OF ESSENTIAL DUTIES
Receive and evaluate 911, police and fire emergency and business calls. Transfer calls to appropriate parties or create a call to dispatch police and fire units to emergency locations. Receive non-emergency information from callers, personnel, and outside agencies and disseminate to appropriate department or agency, or enter call for service.
Monitor, coordinate, and accurately maintain the status of incidents and personnel and the record of dispatched emergency service personnel and apparatus. Operate computer consoles and computerized phone system for call input, dispatching and continuous update of suspect information and officer and fire unit location.
Receive and disseminate information from other law enforcement, fire departments, and emergency service computer networks related to jurisdictional requests for police, fire, or medical assistance, or teletype notices of wanted persons, stolen property, warrants and all points bulletins and maintain confidentiality of information.
Place calls for additional units from other agencies for various mutual aid agreements including specialized fire resources, wreckers, coroners, and registered owners of vehicles involved in accidents based upon incident type, location and need. Handle in-house and radio paging, animal control and other after hours’ phone lines.
Maintain a variety of automated and manual logs, records, files and indexes pertaining to emergency and dispatching activities. Enter, translate, retrieve, update and disseminate information from interstate and intrastate teletype networks. Attend to multiple activities and sources of input simultaneously.
Locate warrants served on NCIC; enter/clear missing persons in NCIC; update new information on computer systems including missing persons, stolen articles, guns and other pertinent information; broadcast all-points bulletins.
Operate multi-channel radio system. Monitor other channels while maintaining radio traffic on main channels. Maintain radio contact with mobile and portable units. Recognize units from other agencies and assist them with city units, supplies or requested information.
Respond to officer-initiated radio traffic and request and disseminate suspect information from call boards, prior calls and bulletins and computer aided systems. Assess and prioritize emergency situations.
Maintain familiarity of area geography, including major buildings, streets, and businesses, and recognize circumstances that may pose a hazard to public safety and to field units. Read and interpret street maps.
Maintain up-to-date understanding of public safety policies and procedures for the Emergency Management, Police, Fire, and other emergency service providers. Communicate tactfully and effectively with the public, public safety personnel, and others. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Understand and maintain procedures on suicidal subjects. Remain calm and make rapid and sound independent judgments in stressful emergency situations.
Maintain and access business and premise history and index files for emergency and other necessary contacts. Memorize codes, names, locations and other detailed information. Understand and follow oral and written instructions. Work in a team-based environment. Operate complex radio and telephone systems. Test and inspect equipment as needed.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Federal, state and local laws and ordinances related to the work
Communication equipment including telephone, radio, paging, computer and related systems
Interview techniques to elicit information from excited and/or upset persons
Basic fire and police and terminology
Basic communication related to emergency radio and telephone
Organization and operation of Police and Fire and other emergency services
Recordkeeping principles and practices
Train others in work procedures
Computer applications and software related to the work including Microsoft Office
Establish and maintain effective relationships with those contacted during work
Physical Demands:
Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to cope with and be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Emergency Communications Supervisor
Supervision exercised: None
Must be willing to work evenings, night, weekend and holiday shifts
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
Must pass an audio and visual examination
May be required to pass a pre-placement drug screen and background investigation
APPLICATION AND RECRUITMENT INFORMATION Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.
Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.
Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.
Disclaimer:
The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Dominion Energy
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position. This position does not offer relocation assistance.
Job Summary
The Service Dispatcher coordinates work assignments, ensuring company and customer-generated work orders are dispatched to appropriate field employees timely and accurately. This includes emergency work orders involving reports of gas leaks, gas odors, damaged gas lines, fires, and explosions. Meets company, state utility commission, and federal requirements. Processes and responds to emergency requests and orders. Receives and relays messages among customers, field personnel, and internal departments. Processes and maintains accurate reports and logs. Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel. Manages notifications of escalated incidents to management and operations personnel. Monitor SCADA System and notify appropriate person of gas system problems. Monitor and adjust pressures as required. May perform other duties as requested or assigned.
Required Knowledge, Skills, Abilities & Experience
Minimum Qualifications:
High school diploma or GED equivalent 0-2 years' directly-related experience. Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience. Skills: Basic math Abilities: Communicate effectively, orally and in writing; understand and complete written and oral instructions; handle emergencies, respond to stressful situations, multi-task; hear and respond to telephone and radio requests and inquiries; see objects at close range; contribute to a positive work environment; be courteous to co-workers and customers
Preferred Qualifications: Bachelor’s or Associate's Degree 2+ years experience Dispatch/Call Center experience Two-way radio and dispatching equipment/code experience Typing experience (25 wpm)
Note: A partial year of related work experience of 6 months or more rounds to one full year of qualifications. The company is actively seeking United States military veterans and service members who meet the qualifications.
• Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined.
Education Requirements
High school diploma or GED equivalent
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
• Requires working: shifts (nights, weekends, and holidays); unscheduled on-call; overtime • Requires long periods of sitting at a PC/workstation
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position. This position does not offer relocation assistance.
Job Summary
The Service Dispatcher coordinates work assignments, ensuring company and customer-generated work orders are dispatched to appropriate field employees timely and accurately. This includes emergency work orders involving reports of gas leaks, gas odors, damaged gas lines, fires, and explosions. Meets company, state utility commission, and federal requirements. Processes and responds to emergency requests and orders. Receives and relays messages among customers, field personnel, and internal departments. Processes and maintains accurate reports and logs. Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel. Manages notifications of escalated incidents to management and operations personnel. Monitor SCADA System and notify appropriate person of gas system problems. Monitor and adjust pressures as required. May perform other duties as requested or assigned.
Required Knowledge, Skills, Abilities & Experience
Minimum Qualifications:
High school diploma or GED equivalent 0-2 years' directly-related experience. Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience. Skills: Basic math Abilities: Communicate effectively, orally and in writing; understand and complete written and oral instructions; handle emergencies, respond to stressful situations, multi-task; hear and respond to telephone and radio requests and inquiries; see objects at close range; contribute to a positive work environment; be courteous to co-workers and customers
Preferred Qualifications: Bachelor’s or Associate's Degree 2+ years experience Dispatch/Call Center experience Two-way radio and dispatching equipment/code experience Typing experience (25 wpm)
Note: A partial year of related work experience of 6 months or more rounds to one full year of qualifications. The company is actively seeking United States military veterans and service members who meet the qualifications.
• Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined.
Education Requirements
High school diploma or GED equivalent
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
• Requires working: shifts (nights, weekends, and holidays); unscheduled on-call; overtime • Requires long periods of sitting at a PC/workstation