Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan . People who come to Sparks stay in Sparks.
Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire one (1) Treatment Plant Electrician and Instrumentation Technician in the Treatment Plant Division of the Community Services Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing:
The Civil Service Examination for this position will be a written exam conducted in-person at the City of Sparks' City Hall Building, located at 431 Prater Way, Sparks, NV on Wednesday, May 15, 2024. Please note that this is the only date currently scheduled for testing, additional dates may be considered depending on department availability and need. If you have questions about testing, please email hrstaff@cityofsparks.us. Qualified applicants will be notified of testing specifics, including time and meeting room.
For this exam, the testing agency has provided a source list for candidates to prepare. Please see below for preparation material information:
Herman, (2010). Delmar’s Standard Textbook of Electricity, 5th edition. Cengage Learning.
Herman. (2015) Delmar’s Standard Textbook of Electricity, 6th Edition. Cengage Learning.
National Fire Protection Association. (2017) NFPA 70: National Electrical Code.
National Fire Protection Association. (2018). NFPA 70E: Standard for Electrical Safety in the Workplace.
If you are unable to purchase the preparation materials, please note that Human Resources has limited access and can provide in-person access on a first come first served basis. Materials and staff time are limited. To secure a study time, please email hrstaff@cityofsparks.us as soon as possible. Usage of testing preparation materials from the City of Sparks is only allowed through Human Resources Office. Therefore, materials cannot be checked out and must be reviewed in-person. TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN I DESCRIPTION Under general supervision, perform skilled installation, maintenance and repair of a wide variety of electrical and electronic systems, equipment and instrumentation such as found in a major wastewater treatment plant. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Treatment Plant Electrician Instrumentation Technician series. TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN II DESCRIPTION Perform highly skilled installation, maintenance and repair of a wide variety of electrical and electronic systems, equipment and instrumentation found in a major wastewater treatment plant. Successful performance of the work requires not only journey-level electrician skills but a specialized knowledge of plant equipment and controls. DISTINGUISHING CHARACTERISTICS This is the experienced class in the Treatment Plant Electrician & Instrumentation Technician
Qualifications
Applicants must possess the following minimum qualifications to continue in the recruitment process: TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN I Education and Experience: High School Diploma or equivalent and two (2) years of electrical and electronics/instrumentation installation and maintenance work. Licenses and Certificates: Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire. TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN II Education and Experience: High School Diploma or equivalent and four (4) years of electrical and electronics/instrumentation installation and maintenance work in which two (2) years of experience in plant electrical/electronic/instrumentation maintenance work at a level equivalent to the City's classification of Treatment Plant Electrician I. Licenses and Certificates: Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
Examples of Essential Duties
TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN I Inspect, install, maintain, repair, test and calibrate electrical circuits, motors, pumps, generators, transformers, relays, other plant electrical equipment, facilities and varied electronic information and control instrumentation and systems. Use or develop a variety of electrical and electronic test equipment and apparatus. Install and/or work with or inspect the work of contractors installing plant equipment and systems. Modify electrical, electronic and instrumentation systems to meet operational needs. Operate and maintain a wide variety of hand and power and shop tools, test equipment and other equipment common to plant electrical, electronic and instrumentation work. Perform basic maintenance and adjustment to real time computer control systems and software; perform troubleshooting and diagnostic work on a variety of plant electrical, electronic and instrumentation equipment and systems; and perform scheduled preventive maintenance as required. Work on high voltage electrical circuits, electronic information and control systems and other specialized installations including a variety of instrumentation. Make or modify as-built drawings of electrical, electronic and instrumentation installation. Make estimates of labor, materials, equipment and supplies required to perform and complete specific assignments. Order supplies as needed. Maintain accurate records of work performed and equipment performance. Read and interpret schematics, blueprints, plans and specifications. Make accurate mathematical calculations. Prepare accurate records of work performed. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of principles, techniques, tools, equipment and materials used in the electrical, electronic and instrumentation trades
Knowledge of safe work methods and safety regulations pertaining to the work
Knowledge of safety precautions for working around hazardous chemicals and equipment
Knowledge of codes, ordinances and regulations pertaining to the work
Knowledge of AC/DC theory and control circuits
Knowledge of electronic control and instrumentation systems and real time computer applications
Ability to exercise independent judgment and initiative without close supervision, within guidelines
Ability to establish and maintain effective relationships with those contacted during work
Ability to use computer applications and software related to the work including but not limited to, Microsoft Office
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment. Duties require sufficient vision, hearing and manual dexterity to perform assigned duties and sufficient strength and stamina to climb stairways and ladders, to walk and stand for extended periods of time and to maneuver equipment and tools. Must be willing to work with exposure to chemicals used in the wastewater treatment process and be willing to wear and work in self-contained breathing apparatus. SUPPLEMENTAL JOB INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to a Crew Supervisor
Supervision exercised: May provide training and work direction to employees on a project or day to day basis
Must be willing to work with exposure to chemicals used in the wastewater treatment process and be willing to wear and work in self-contained breathing apparatus
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN II Inspect, install, maintain, repair, test and calibrate electrical circuits, motors, pumps, generators, transformers, relays, other plant electrical equipment, facilities and varied electronic information and control instrumentation and systems. Use or develop a variety of electrical and electronic test equipment and apparatus. Install and/or work with or inspect the work of contractors installing plant equipment and systems. Modify electrical, electronic and instrumentation systems to meet operational needs. Operate and maintain of a wide variety of hand and power and shop tools, test equipment and other equipment common to plant electrical, electronic, instrumentation, electrical installation, maintenance, and repair work. Perform basic maintenance and adjustment to real time computer control systems and software; troubleshoot, calibrate, diagnose, and repair a variety of plant electrical, electronic and instrumentation equipment and systems; perform scheduled preventive maintenance as required. Work on high voltage electrical circuits, electronic information and control systems and other specialized installations including a variety of instrumentation. Design complex electrical systems. Build and install electrical infrastructure. Make or modify as-built drawings of electrical, electronic and instrumentation installation. Make estimates of labor, materials, equipment and supplies required to perform and complete specific assignments. Order supplies as needed. Maintain accurate records of work performed and equipment performance. Read and interpret schematics, blueprints, plans and specifications. Make accurate mathematical calculations. Prepare accurate records of work performed. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of principles, techniques, tools, equipment and materials used in the electronic and instrumentation trades
Knowledge of safe work methods and safety regulations pertaining to the work
Knowledge of safety precautions for working around hazardous chemicals and equipment
Knowledge of codes, ordinances and regulations pertaining to the work
Knowledge of AC/DC theory and control circuits
Knowledge of electronic control and instrumentation systems and real time computer applications
Knowledge of hazardous environment for electrical systems per NEC/NFPA standards
Knowledge of high voltage troubleshooting and switching
Ability to exercise independent judgment and initiative without close supervision, within guidelines
Ability to establish and maintain effective relationships with those contacted during work
Ability to use computer applications and software related to the work including but not limited to, Microsoft Office
Ability to maintain and manage own schedule effectively
Ability to arrange multiple projects effectively to be completed within expected deadlines
Ability to have direct and tough conversations with contractors regarding expectations
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment. Duties require sufficient vision, hearing and manual dexterity to perform assigned duties and sufficient strength and stamina to climb stairways and ladders, to walk and stand for extended periods of time and to maneuver equipment and tools. SUPPLEMENTAL JOB INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to a Crew Supervisor
Supervision exercised: May provide training and work direction to employees on a project or day to day basis
Must be willing to work with exposure to chemicals used in the wastewater treatment process and be willing to wear and work in self-contained breathing apparatus
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Application and Recruitment Information
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer: The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Apr 12, 2024
Full time
Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan . People who come to Sparks stay in Sparks.
Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire one (1) Treatment Plant Electrician and Instrumentation Technician in the Treatment Plant Division of the Community Services Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing:
The Civil Service Examination for this position will be a written exam conducted in-person at the City of Sparks' City Hall Building, located at 431 Prater Way, Sparks, NV on Wednesday, May 15, 2024. Please note that this is the only date currently scheduled for testing, additional dates may be considered depending on department availability and need. If you have questions about testing, please email hrstaff@cityofsparks.us. Qualified applicants will be notified of testing specifics, including time and meeting room.
For this exam, the testing agency has provided a source list for candidates to prepare. Please see below for preparation material information:
Herman, (2010). Delmar’s Standard Textbook of Electricity, 5th edition. Cengage Learning.
Herman. (2015) Delmar’s Standard Textbook of Electricity, 6th Edition. Cengage Learning.
National Fire Protection Association. (2017) NFPA 70: National Electrical Code.
National Fire Protection Association. (2018). NFPA 70E: Standard for Electrical Safety in the Workplace.
If you are unable to purchase the preparation materials, please note that Human Resources has limited access and can provide in-person access on a first come first served basis. Materials and staff time are limited. To secure a study time, please email hrstaff@cityofsparks.us as soon as possible. Usage of testing preparation materials from the City of Sparks is only allowed through Human Resources Office. Therefore, materials cannot be checked out and must be reviewed in-person. TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN I DESCRIPTION Under general supervision, perform skilled installation, maintenance and repair of a wide variety of electrical and electronic systems, equipment and instrumentation such as found in a major wastewater treatment plant. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Treatment Plant Electrician Instrumentation Technician series. TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN II DESCRIPTION Perform highly skilled installation, maintenance and repair of a wide variety of electrical and electronic systems, equipment and instrumentation found in a major wastewater treatment plant. Successful performance of the work requires not only journey-level electrician skills but a specialized knowledge of plant equipment and controls. DISTINGUISHING CHARACTERISTICS This is the experienced class in the Treatment Plant Electrician & Instrumentation Technician
Qualifications
Applicants must possess the following minimum qualifications to continue in the recruitment process: TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN I Education and Experience: High School Diploma or equivalent and two (2) years of electrical and electronics/instrumentation installation and maintenance work. Licenses and Certificates: Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire. TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN II Education and Experience: High School Diploma or equivalent and four (4) years of electrical and electronics/instrumentation installation and maintenance work in which two (2) years of experience in plant electrical/electronic/instrumentation maintenance work at a level equivalent to the City's classification of Treatment Plant Electrician I. Licenses and Certificates: Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
Examples of Essential Duties
TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN I Inspect, install, maintain, repair, test and calibrate electrical circuits, motors, pumps, generators, transformers, relays, other plant electrical equipment, facilities and varied electronic information and control instrumentation and systems. Use or develop a variety of electrical and electronic test equipment and apparatus. Install and/or work with or inspect the work of contractors installing plant equipment and systems. Modify electrical, electronic and instrumentation systems to meet operational needs. Operate and maintain a wide variety of hand and power and shop tools, test equipment and other equipment common to plant electrical, electronic and instrumentation work. Perform basic maintenance and adjustment to real time computer control systems and software; perform troubleshooting and diagnostic work on a variety of plant electrical, electronic and instrumentation equipment and systems; and perform scheduled preventive maintenance as required. Work on high voltage electrical circuits, electronic information and control systems and other specialized installations including a variety of instrumentation. Make or modify as-built drawings of electrical, electronic and instrumentation installation. Make estimates of labor, materials, equipment and supplies required to perform and complete specific assignments. Order supplies as needed. Maintain accurate records of work performed and equipment performance. Read and interpret schematics, blueprints, plans and specifications. Make accurate mathematical calculations. Prepare accurate records of work performed. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of principles, techniques, tools, equipment and materials used in the electrical, electronic and instrumentation trades
Knowledge of safe work methods and safety regulations pertaining to the work
Knowledge of safety precautions for working around hazardous chemicals and equipment
Knowledge of codes, ordinances and regulations pertaining to the work
Knowledge of AC/DC theory and control circuits
Knowledge of electronic control and instrumentation systems and real time computer applications
Ability to exercise independent judgment and initiative without close supervision, within guidelines
Ability to establish and maintain effective relationships with those contacted during work
Ability to use computer applications and software related to the work including but not limited to, Microsoft Office
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment. Duties require sufficient vision, hearing and manual dexterity to perform assigned duties and sufficient strength and stamina to climb stairways and ladders, to walk and stand for extended periods of time and to maneuver equipment and tools. Must be willing to work with exposure to chemicals used in the wastewater treatment process and be willing to wear and work in self-contained breathing apparatus. SUPPLEMENTAL JOB INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to a Crew Supervisor
Supervision exercised: May provide training and work direction to employees on a project or day to day basis
Must be willing to work with exposure to chemicals used in the wastewater treatment process and be willing to wear and work in self-contained breathing apparatus
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
TREATMENT PLANT ELECTRICIAN & INSTRUMENTATION TECHNICIAN II Inspect, install, maintain, repair, test and calibrate electrical circuits, motors, pumps, generators, transformers, relays, other plant electrical equipment, facilities and varied electronic information and control instrumentation and systems. Use or develop a variety of electrical and electronic test equipment and apparatus. Install and/or work with or inspect the work of contractors installing plant equipment and systems. Modify electrical, electronic and instrumentation systems to meet operational needs. Operate and maintain of a wide variety of hand and power and shop tools, test equipment and other equipment common to plant electrical, electronic, instrumentation, electrical installation, maintenance, and repair work. Perform basic maintenance and adjustment to real time computer control systems and software; troubleshoot, calibrate, diagnose, and repair a variety of plant electrical, electronic and instrumentation equipment and systems; perform scheduled preventive maintenance as required. Work on high voltage electrical circuits, electronic information and control systems and other specialized installations including a variety of instrumentation. Design complex electrical systems. Build and install electrical infrastructure. Make or modify as-built drawings of electrical, electronic and instrumentation installation. Make estimates of labor, materials, equipment and supplies required to perform and complete specific assignments. Order supplies as needed. Maintain accurate records of work performed and equipment performance. Read and interpret schematics, blueprints, plans and specifications. Make accurate mathematical calculations. Prepare accurate records of work performed. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of principles, techniques, tools, equipment and materials used in the electronic and instrumentation trades
Knowledge of safe work methods and safety regulations pertaining to the work
Knowledge of safety precautions for working around hazardous chemicals and equipment
Knowledge of codes, ordinances and regulations pertaining to the work
Knowledge of AC/DC theory and control circuits
Knowledge of electronic control and instrumentation systems and real time computer applications
Knowledge of hazardous environment for electrical systems per NEC/NFPA standards
Knowledge of high voltage troubleshooting and switching
Ability to exercise independent judgment and initiative without close supervision, within guidelines
Ability to establish and maintain effective relationships with those contacted during work
Ability to use computer applications and software related to the work including but not limited to, Microsoft Office
Ability to maintain and manage own schedule effectively
Ability to arrange multiple projects effectively to be completed within expected deadlines
Ability to have direct and tough conversations with contractors regarding expectations
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment. Duties require sufficient vision, hearing and manual dexterity to perform assigned duties and sufficient strength and stamina to climb stairways and ladders, to walk and stand for extended periods of time and to maneuver equipment and tools. SUPPLEMENTAL JOB INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to a Crew Supervisor
Supervision exercised: May provide training and work direction to employees on a project or day to day basis
Must be willing to work with exposure to chemicals used in the wastewater treatment process and be willing to wear and work in self-contained breathing apparatus
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Application and Recruitment Information
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer: The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Job Summary
Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. The Office Assistant II classification is distinguished from the Office Assistant I by performance of work requiring more independent judgment; volume and complexity of guidelines used which require a greater degree of interpretation and interpolation by the incumbents; and the amount and level of material to be learned being substantially greater, thereby increasing the time required of the incumbent to learn the duties. While both the Office Assistant I and II are expected to interact with and service customer needs, the Office Assistant II is expected to respond to more varieties of situations requiring a more detailed understanding of the department processes and operations. Additionally, the Office Assistant II is distinguished from the Office Assistant III classification by the responsibility to perform less complex and comprehensive administrative support duties. A variety of moderately difficult to complex tasks are performed within generally defined procedures and are reviewed periodically for accuracy, adherence to established policies and procedures, quality and thoroughness. Work is performed under general supervision and assistance is readily available from either specialist(s) or supervisor(s). This classification is expected to function independently in daily tasks. The Office Assistant II is required to use judgment on non-routine matters. Problems are identified and solved and unusual/complex problems are referred to a supervisor or specialist. Typically supports department staff and upper-level management.
Qualifications
Education and Experience
Two years of experience, with limited task supervision, emphasizing or including intensive public contact, customer service, interpretation and explanation of regulations and involving general office work processes and use of modern office technology. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Knowledge of: general office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn assigned clerical, typing and/or stenographic tasks readily; and adhere to prescribed office routines; establish and maintain harmonious working relationships with other employees and the general public; maintain a neat personal appearance and courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; sit or stand for long periods of time while performing routine and repetitive functions.
SELECTION PROCESS
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Local 307 position. First review date: April 10, 2024. This recruitment may close at any time on or after the first review date.
Examples of Duties
KEY OR TYPICAL TASKS AND RESPONSIBILITIES
Provides customer service and/or reception support to internal and external customers
Provides information to the public or other employees by phone or in person to ensure compliance and an understanding of the agency rules, regulations, or functions; listens to questions and explains procedures according to agency guidelines or refers clients to appropriate source.
Greets visitors and directs them to the proper person or section; responds to routine inquires by phone or face to face; fulfills requests for publications or office supplies; makes necessary arrangements for travel and prepares travel vouchers for staff.
Performs counter work; receives and processes a variety of forms and applications, determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. Provides information and explains departmental procedures in response to questions raised by the public served. Issues documents such as licenses, permits, registrations and receipts.
Provides the full range of administrative support using computer software skills
Uses computer software applications and equipment to prepare and complete forms, memos, reports, text and correspondence for managers or supervisors from rough draft, dictation equipment, handwritten copy or oral instruction. May use standard electronic typewriter for completion of forms.
Effectively operates complex equipment and office machinery which may include computer PC applications, printers, programmable typewriters, electronic transcribers, facsimile machines and other data entry machines; may serve as department liaison with service and vendor personnel when problems occur; reconciles routine problems by consulting technical manuals.
Maintains databases for tracking departmental/program information and produces complex reports from database as required and necessary; uses spreadsheets to track, analyze and report quantitative information.
Using various computer applications, creates templates, spreadsheets, macros, presentation materials, slides, charts and graphics.
Provides general administrative support
Organizes and maintains subject matter files and records and retrieves information, files, documents and records as needed. Produces complex reports from data. Assures that record disposition schedules are adhered to and that files are kept orderly and current.
Originates procedural correspondence such as letters of transmittal, routine notices, and responses to requests for information which are readily available by reference to office records.
Processes requisitions and vouchers received through departmental business transactions; places orders from requisitions and validates payments received.
Performs timekeeping functions for work unit of department, i.e., completes time records, computes time worked and posts to master timesheet; maintains leave status records and monitors and analyzes leave records.
Maintains simple bookkeeping, financial and statistical records where no technical accounting knowledge is required.
Receives, receipts and calculates various payments, fees and fines; makes proper distribution and manually records entries or codes incoming material for automated data entry or further clerical processing.
Takes minutes at meetings; performs follow-up clerical procedures between meetings and groups.
Assists in specially assigned or periodic data searches to develop or recover information from standard and non-standard sources. Assists in the compliance and evaluation of such data to meet defined objectives.
Orders, maintains and distributes stocks, supplies and inventories. Conducts related price surveys when required.
Coordinates and organizes meetings, activities and functions. Sets up rooms and equipment when required.
May work with the public, clients, other departmental personnel or staff of other businesses in order to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Processes a variety of moderately difficult to complex paperwork including expense reports, petty cash requests, purchase orders, invoices, etc.
Assists in developing general office procedures and processes.
Performs related duties as required.
Work Environment and Physical Demands
Work is performed primarily in an office setting. Some walking, bending and carrying light items is required. In some positions the incumbent may be spending a major part of the workday exchanging information over a counter. Such duty may require prolonged periods of standing.
Essential duties include walking, driving, stamina, seeing, reading, speaking, handwriting and hearing.
Occasionally, incumbents experience highly stressful situations in the process of resolving problems of an immediate nature, such as facing irate citizens dissatisfied with information received, action taken or to be taken by a division or department, or denial of service for cause.
Operating a motor vehicle may also be required.
Salary Grade
Local 307.5
Salary Range
$21.76 - $28.28- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Mar 28, 2024
Full time
Job Summary
Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. The Office Assistant II classification is distinguished from the Office Assistant I by performance of work requiring more independent judgment; volume and complexity of guidelines used which require a greater degree of interpretation and interpolation by the incumbents; and the amount and level of material to be learned being substantially greater, thereby increasing the time required of the incumbent to learn the duties. While both the Office Assistant I and II are expected to interact with and service customer needs, the Office Assistant II is expected to respond to more varieties of situations requiring a more detailed understanding of the department processes and operations. Additionally, the Office Assistant II is distinguished from the Office Assistant III classification by the responsibility to perform less complex and comprehensive administrative support duties. A variety of moderately difficult to complex tasks are performed within generally defined procedures and are reviewed periodically for accuracy, adherence to established policies and procedures, quality and thoroughness. Work is performed under general supervision and assistance is readily available from either specialist(s) or supervisor(s). This classification is expected to function independently in daily tasks. The Office Assistant II is required to use judgment on non-routine matters. Problems are identified and solved and unusual/complex problems are referred to a supervisor or specialist. Typically supports department staff and upper-level management.
Qualifications
Education and Experience
Two years of experience, with limited task supervision, emphasizing or including intensive public contact, customer service, interpretation and explanation of regulations and involving general office work processes and use of modern office technology. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Knowledge of: general office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn assigned clerical, typing and/or stenographic tasks readily; and adhere to prescribed office routines; establish and maintain harmonious working relationships with other employees and the general public; maintain a neat personal appearance and courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; sit or stand for long periods of time while performing routine and repetitive functions.
SELECTION PROCESS
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Local 307 position. First review date: April 10, 2024. This recruitment may close at any time on or after the first review date.
Examples of Duties
KEY OR TYPICAL TASKS AND RESPONSIBILITIES
Provides customer service and/or reception support to internal and external customers
Provides information to the public or other employees by phone or in person to ensure compliance and an understanding of the agency rules, regulations, or functions; listens to questions and explains procedures according to agency guidelines or refers clients to appropriate source.
Greets visitors and directs them to the proper person or section; responds to routine inquires by phone or face to face; fulfills requests for publications or office supplies; makes necessary arrangements for travel and prepares travel vouchers for staff.
Performs counter work; receives and processes a variety of forms and applications, determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. Provides information and explains departmental procedures in response to questions raised by the public served. Issues documents such as licenses, permits, registrations and receipts.
Provides the full range of administrative support using computer software skills
Uses computer software applications and equipment to prepare and complete forms, memos, reports, text and correspondence for managers or supervisors from rough draft, dictation equipment, handwritten copy or oral instruction. May use standard electronic typewriter for completion of forms.
Effectively operates complex equipment and office machinery which may include computer PC applications, printers, programmable typewriters, electronic transcribers, facsimile machines and other data entry machines; may serve as department liaison with service and vendor personnel when problems occur; reconciles routine problems by consulting technical manuals.
Maintains databases for tracking departmental/program information and produces complex reports from database as required and necessary; uses spreadsheets to track, analyze and report quantitative information.
Using various computer applications, creates templates, spreadsheets, macros, presentation materials, slides, charts and graphics.
Provides general administrative support
Organizes and maintains subject matter files and records and retrieves information, files, documents and records as needed. Produces complex reports from data. Assures that record disposition schedules are adhered to and that files are kept orderly and current.
Originates procedural correspondence such as letters of transmittal, routine notices, and responses to requests for information which are readily available by reference to office records.
Processes requisitions and vouchers received through departmental business transactions; places orders from requisitions and validates payments received.
Performs timekeeping functions for work unit of department, i.e., completes time records, computes time worked and posts to master timesheet; maintains leave status records and monitors and analyzes leave records.
Maintains simple bookkeeping, financial and statistical records where no technical accounting knowledge is required.
Receives, receipts and calculates various payments, fees and fines; makes proper distribution and manually records entries or codes incoming material for automated data entry or further clerical processing.
Takes minutes at meetings; performs follow-up clerical procedures between meetings and groups.
Assists in specially assigned or periodic data searches to develop or recover information from standard and non-standard sources. Assists in the compliance and evaluation of such data to meet defined objectives.
Orders, maintains and distributes stocks, supplies and inventories. Conducts related price surveys when required.
Coordinates and organizes meetings, activities and functions. Sets up rooms and equipment when required.
May work with the public, clients, other departmental personnel or staff of other businesses in order to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Processes a variety of moderately difficult to complex paperwork including expense reports, petty cash requests, purchase orders, invoices, etc.
Assists in developing general office procedures and processes.
Performs related duties as required.
Work Environment and Physical Demands
Work is performed primarily in an office setting. Some walking, bending and carrying light items is required. In some positions the incumbent may be spending a major part of the workday exchanging information over a counter. Such duty may require prolonged periods of standing.
Essential duties include walking, driving, stamina, seeing, reading, speaking, handwriting and hearing.
Occasionally, incumbents experience highly stressful situations in the process of resolving problems of an immediate nature, such as facing irate citizens dissatisfied with information received, action taken or to be taken by a division or department, or denial of service for cause.
Operating a motor vehicle may also be required.
Salary Grade
Local 307.5
Salary Range
$21.76 - $28.28- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
About KIND:
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 670 law firms, corporate legal departments, law schools, and bar associations across the country.
KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care, and other comprehensive services.
To address the root causes of child migration from Central America, and strengthen the protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.
KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.
Position Summary:
KIND seeks a Social Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The Social Services Supervisor will also oversee specific program areas and support the national Social Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. They will staff a small caseload of critical cases and provide clinical consultation for the legal teams.
Essential Functions:
Staffs a small caseload of critical referrals in office where the supervisor is located.
Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.,).
Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
Develops a framework for new supervision structure to support implementation across other offices.
Provides therapeutic support and crisis management with the legal team.
Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
Supervises MSW interns housed in field office where supervisor is located.
Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
Completes reports to meet both internal and external program requirements in a timely manner.
KIND will evaluate proven local practices and institutionalize and share them across all of KIND’s offices.
Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
Supports assigned offices’ therapeutic programming and specific initiatives around client support.
Qualifications and Requirements:
Master’s degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
Advanced fluency in English and Spanish, spoken and written, is required.
Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns.
Minimum five years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
Experience working with immigrant and refugee children and youth, LGBTQA communities.
Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
Strong record of intercultural responsiveness, sensitivity and awareness, and cross-cultural communication skills, responsive practice, and a racial equity lens.
Ability to effectively conduct trainings to diverse audiences in person and virtually.
Experience working with multidisciplinary or interdisciplinary teams.
Excellent organizational, time management skills, and attention to detail; ability to work collaboratively; excellent writing and oral communication skills.
Ability to thrive in a high-volume workload with fast-changing deadlines and priorities.
Ability to travel as assigned.
Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND’s team and have in-person meetings with clients.
Excellent written and oral communication skills in English.
Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.).
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
Salary Range: $80,000 - $85,800 a year
Benefits: Discover the perks of working for KIND
KIND requires all staff be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.
Mar 13, 2024
Full time
About KIND:
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 670 law firms, corporate legal departments, law schools, and bar associations across the country.
KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care, and other comprehensive services.
To address the root causes of child migration from Central America, and strengthen the protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.
KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.
Position Summary:
KIND seeks a Social Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The Social Services Supervisor will also oversee specific program areas and support the national Social Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. They will staff a small caseload of critical cases and provide clinical consultation for the legal teams.
Essential Functions:
Staffs a small caseload of critical referrals in office where the supervisor is located.
Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.,).
Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
Develops a framework for new supervision structure to support implementation across other offices.
Provides therapeutic support and crisis management with the legal team.
Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
Supervises MSW interns housed in field office where supervisor is located.
Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
Completes reports to meet both internal and external program requirements in a timely manner.
KIND will evaluate proven local practices and institutionalize and share them across all of KIND’s offices.
Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
Supports assigned offices’ therapeutic programming and specific initiatives around client support.
Qualifications and Requirements:
Master’s degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
Advanced fluency in English and Spanish, spoken and written, is required.
Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns.
Minimum five years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
Experience working with immigrant and refugee children and youth, LGBTQA communities.
Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
Strong record of intercultural responsiveness, sensitivity and awareness, and cross-cultural communication skills, responsive practice, and a racial equity lens.
Ability to effectively conduct trainings to diverse audiences in person and virtually.
Experience working with multidisciplinary or interdisciplinary teams.
Excellent organizational, time management skills, and attention to detail; ability to work collaboratively; excellent writing and oral communication skills.
Ability to thrive in a high-volume workload with fast-changing deadlines and priorities.
Ability to travel as assigned.
Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND’s team and have in-person meetings with clients.
Excellent written and oral communication skills in English.
Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.).
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
Salary Range: $80,000 - $85,800 a year
Benefits: Discover the perks of working for KIND
KIND requires all staff be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.
Job Summary
Motivator? Innovator? Champion? Collaborator? If these words describe your approach to leadership and education, we want to hear from you as we search for our next leader of the Liberal and Applied Arts and Human Services (LAHS) department - the dynamic, high-energy engine of academic studies at Hawkeye Community College.
From Applied Arts such as Photography, Graphic Design and Digital Mass Media to social sciences, communication, math, Education Transfer, Early Childhood, Social Work and Police Science education, the LAHS Dean oversees the college’s largest department of studies. You’ll also have the opportunity to help promote and grow our exciting new Vocal and Instrumental Music program along with Theater Arts.
Specifically, as the Dean, you support and facilitate programs and faculty to provide a quality education for students enrolled in programs within the School of Liberal & Applied Arts and Human Services. You are responsible for planning, research, advocation, and vision for disciplines and programs within the appointed area. This is achieved by partnering with program advisory committees, local high schools, business and industry, along with participating in statewide Dean’s meetings and the Department of Education for the promotion of educational programs.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Hawkeye Is located in the Cedar Valley, just south of Waterloo, Iowa. The growing cities of Waterloo and Cedar Falls, Iowa offer diverse cultural experiences and all the amenities of a big city with a small-town feel. There is always something to do, whether you want to attend a sporting event, go shopping, or go to a local restaurant. For additional information about Hawkeye Community College and the area surrounding campus, visit our website: Hawkeye Community College
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Establishes long and short-range strategic plans for designated areas in collaboration with college leadership.
Appoints faculty assignments and schedule management.
Drives and manages innovation in Hawkeye's new and existing academic programs and teaching modalities.
Utilizes data from enrollment and retention reports to determine the number of sections of classes to offer, finding/assigning instructors based on their credentials; determining rooms based on equipment needs, and determining the time of course offering to best suit student needs.
Facilitates recruitment, registration, enrollment, and retention of students.
Prepares and/or reviews reports that provide guidance for student programming.
Oversees the curriculum development and assessment process.
Manages partnerships with schools and institutions to provide streamlined education resulting in efficient pathways for Hawkeye’s students.
Partners with facility management to provide updated and safe learning environments.
Executes personnel decisions and actions such as hiring, job coaching, completion of staff performance evaluations, oversees assignment of professional development opportunities for faculty and staff, and performs administrative tasks such as processing and approving leave requests and work load. Partners with HR regarding disciplinary matters.
Continuously analyzes and evaluates performance of faculty and makes recommendations for improvement. Manages probationary process of new faculty. Leads faculty development initiatives.
Prepares reports as needed for college, state, federal, or other entity reporting requirements.
Conducts advisory meetings to provide guidance on the directions of the programs.
Collaborates with other designated HCC personnel regarding course and program offerings for concurrent enrollment with school districts within the service area.
Collaborates with high school and higher education institutions to assure seamless transfers.
Resolve faculty and student issues to include by meeting with faculty and students to discuss concerns. Provides guidance regarding resolutions.
Collaborates with other community colleges to deliberate programs of study.
Collaborates with faculty to assess HCC equipment as well as assess future equipment needs within the departments and discipline areas.
Keeps apprised of higher education regulations and requirements, and developments via statewide community college meetings, conferences, and seminars, and other professional development avenues.
Partners with facility management to provide updated and safe learning environments.
Manages the designated area(s) budget to include grants, professional development, and over all purchasing needs.
Manages materials and supplies; works with faculty and administrative assistants to assess needs, sourcing, and price determination. Facilitates the requisition and purchase order process.
Oversees assigned program area for accreditation and works with local school districts and the Iowa Department of Education regarding requirements for accreditation.
Attends HCC meetings to discuss and resolve college issues, and/or concerns.
Develops professional development opportunities for high school instructors. Works with faculty to provide courses that will provide college credit and re-licensure credits for high school instructors.
Participates on hiring committees for the selection of faculty, professional, and support service staff.
Participates in campus committees as assigned.
Oversees Arts and Culture, including the Art Gallery and Artist Series, the Liberal Arts Mini-Con, the Performing Arts Club, Hawkeye Reads, Phi Theta Kappa Honors program, Vocal and Instrumental Music concerts.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Master’s degree in a curriculum discipline, education, administration, or closely related field.
Minimum of five (5) years’ experience with at least two (2) years teaching experience at the postsecondary level and or administrative experience at the post-secondary level.
Experience in program development, planning, curriculum development, and course assessment.
Experience in budget management.
Knowledge in curriculum development and student assessment.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Supervisory experience.
Knowledge of classroom management.
Knowledge of inventory procedures.
Knowledge of enterprise management.
Knowledge of effective teaching instruction.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to communicate effectively, orally and in writing.
Demonstrated ability to work independently.
Demonstrated ability to demonstrate strong interpersonal communication.
Demonstrated ability to execute organization and department policies and procedures.
Preferred Qualifications
Working knowledge of community college philosophy, program accessibility, and alternative and advanced technological educational delivery systems.
Knowledge of college placement
Experience supervising faculty.
Experience in curriculum development and course assessment
Working Conditions
Anticipated schedule is Monday through Friday 8:00 am – 4:30 pm with flexibility to work occasional evening and weekend hours.
Work is performed either in or a combination of an office setting and/or classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Salary will commensurate with the candidate’s education and experience.
The salary range for this position begins at $107,700.
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please share your vision on what the role of the Liberal Arts program is in a comprehensive Community College. How do you see yourself engaging with this role?
Discuss the opportunities and challenges of co-curricular programming at a community college.
Share your experience with Career and Technical programs.
Describe your leadership style and how it would add value to Hawkeye Community College.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Priority screening is set to begin on Monday, March 18, 2024 . Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
Feb 06, 2024
Full time
Job Summary
Motivator? Innovator? Champion? Collaborator? If these words describe your approach to leadership and education, we want to hear from you as we search for our next leader of the Liberal and Applied Arts and Human Services (LAHS) department - the dynamic, high-energy engine of academic studies at Hawkeye Community College.
From Applied Arts such as Photography, Graphic Design and Digital Mass Media to social sciences, communication, math, Education Transfer, Early Childhood, Social Work and Police Science education, the LAHS Dean oversees the college’s largest department of studies. You’ll also have the opportunity to help promote and grow our exciting new Vocal and Instrumental Music program along with Theater Arts.
Specifically, as the Dean, you support and facilitate programs and faculty to provide a quality education for students enrolled in programs within the School of Liberal & Applied Arts and Human Services. You are responsible for planning, research, advocation, and vision for disciplines and programs within the appointed area. This is achieved by partnering with program advisory committees, local high schools, business and industry, along with participating in statewide Dean’s meetings and the Department of Education for the promotion of educational programs.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Hawkeye Is located in the Cedar Valley, just south of Waterloo, Iowa. The growing cities of Waterloo and Cedar Falls, Iowa offer diverse cultural experiences and all the amenities of a big city with a small-town feel. There is always something to do, whether you want to attend a sporting event, go shopping, or go to a local restaurant. For additional information about Hawkeye Community College and the area surrounding campus, visit our website: Hawkeye Community College
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Establishes long and short-range strategic plans for designated areas in collaboration with college leadership.
Appoints faculty assignments and schedule management.
Drives and manages innovation in Hawkeye's new and existing academic programs and teaching modalities.
Utilizes data from enrollment and retention reports to determine the number of sections of classes to offer, finding/assigning instructors based on their credentials; determining rooms based on equipment needs, and determining the time of course offering to best suit student needs.
Facilitates recruitment, registration, enrollment, and retention of students.
Prepares and/or reviews reports that provide guidance for student programming.
Oversees the curriculum development and assessment process.
Manages partnerships with schools and institutions to provide streamlined education resulting in efficient pathways for Hawkeye’s students.
Partners with facility management to provide updated and safe learning environments.
Executes personnel decisions and actions such as hiring, job coaching, completion of staff performance evaluations, oversees assignment of professional development opportunities for faculty and staff, and performs administrative tasks such as processing and approving leave requests and work load. Partners with HR regarding disciplinary matters.
Continuously analyzes and evaluates performance of faculty and makes recommendations for improvement. Manages probationary process of new faculty. Leads faculty development initiatives.
Prepares reports as needed for college, state, federal, or other entity reporting requirements.
Conducts advisory meetings to provide guidance on the directions of the programs.
Collaborates with other designated HCC personnel regarding course and program offerings for concurrent enrollment with school districts within the service area.
Collaborates with high school and higher education institutions to assure seamless transfers.
Resolve faculty and student issues to include by meeting with faculty and students to discuss concerns. Provides guidance regarding resolutions.
Collaborates with other community colleges to deliberate programs of study.
Collaborates with faculty to assess HCC equipment as well as assess future equipment needs within the departments and discipline areas.
Keeps apprised of higher education regulations and requirements, and developments via statewide community college meetings, conferences, and seminars, and other professional development avenues.
Partners with facility management to provide updated and safe learning environments.
Manages the designated area(s) budget to include grants, professional development, and over all purchasing needs.
Manages materials and supplies; works with faculty and administrative assistants to assess needs, sourcing, and price determination. Facilitates the requisition and purchase order process.
Oversees assigned program area for accreditation and works with local school districts and the Iowa Department of Education regarding requirements for accreditation.
Attends HCC meetings to discuss and resolve college issues, and/or concerns.
Develops professional development opportunities for high school instructors. Works with faculty to provide courses that will provide college credit and re-licensure credits for high school instructors.
Participates on hiring committees for the selection of faculty, professional, and support service staff.
Participates in campus committees as assigned.
Oversees Arts and Culture, including the Art Gallery and Artist Series, the Liberal Arts Mini-Con, the Performing Arts Club, Hawkeye Reads, Phi Theta Kappa Honors program, Vocal and Instrumental Music concerts.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Master’s degree in a curriculum discipline, education, administration, or closely related field.
Minimum of five (5) years’ experience with at least two (2) years teaching experience at the postsecondary level and or administrative experience at the post-secondary level.
Experience in program development, planning, curriculum development, and course assessment.
Experience in budget management.
Knowledge in curriculum development and student assessment.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Supervisory experience.
Knowledge of classroom management.
Knowledge of inventory procedures.
Knowledge of enterprise management.
Knowledge of effective teaching instruction.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to communicate effectively, orally and in writing.
Demonstrated ability to work independently.
Demonstrated ability to demonstrate strong interpersonal communication.
Demonstrated ability to execute organization and department policies and procedures.
Preferred Qualifications
Working knowledge of community college philosophy, program accessibility, and alternative and advanced technological educational delivery systems.
Knowledge of college placement
Experience supervising faculty.
Experience in curriculum development and course assessment
Working Conditions
Anticipated schedule is Monday through Friday 8:00 am – 4:30 pm with flexibility to work occasional evening and weekend hours.
Work is performed either in or a combination of an office setting and/or classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Salary will commensurate with the candidate’s education and experience.
The salary range for this position begins at $107,700.
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please share your vision on what the role of the Liberal Arts program is in a comprehensive Community College. How do you see yourself engaging with this role?
Discuss the opportunities and challenges of co-curricular programming at a community college.
Share your experience with Career and Technical programs.
Describe your leadership style and how it would add value to Hawkeye Community College.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Priority screening is set to begin on Monday, March 18, 2024 . Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
The Traveling School
Fall 2024: Southern Africa / Spring 2025: South America
Role: Academic Teacher
Location: Fall 2024: Southern Africa/Spring 2025: South America
Purpose: Each teacher is responsible for supporting a safe and reliable semester in terms of accommodation, activities, transportation, group stays, community service projects, and logistics. Teachers strive to fulfill the school mission through collaboration and effective communication. This position works closely with the members of the semester teacher team as well as the Head of School and Academic Dean (based in Home Office). The lead teacher, the Program Coordinator, is the field supervisor; all teachers are supervised by the Academic Dean and Head of School.
Essential Faculty Responsibilities
Fundamental Competencies:
Represent and further The Traveling School’s mission, vision, values, and educational philosophy.
Understand and adhere to TTS policies, practices, and procedures as outlined in the Faculty Handbook.
Manage risk and practice sound decision-making to promote the safety and well-being of each individual and therefore the entire group.
Live and work alongside an intimate cohort of students and faculty while practicing inclusivity, open-mindedness, and respect to build a supportive community.
Role model healthy and positive communication, self-care and habits.
Integrate and provide insight into cultural experiences to expand each student’s comprehension of the world.
Lead, seek, and support outdoor pursuits to challenge students to expand comfort zones and achieve new levels of self-confidence.
Incorporate a progression of leadership skills to expand each student’s confidence, communication, and capacity to create change as empowered young adults.
Build rapport with and mentor all students while providing individualized mentorship for a small group of mentees.
Write mentor comments 3-4 times per semester.
Complete all required paperwork and other documentation to record semester events and to document student and staff performance.
Risk Management, Logistics and Organization Responsibilities :
Help plan, organize, and supervise daily academic, cultural, and outdoor activities.
Help organize transportation, accommodations, and food according to semester itinerary and faculty handbook guidelines.
.
Communicate with reserved accommodations and seek accommodations when necessary.
Plan and shop for group meals and snacks.
Understand and support student pre-existing medical and mental health needs to the best extent possible. This includes acknowledging food allergies and dietary restrictions.
Help manage and escalate incidents as they occur throughout the program in collaboration with the TTS home office.
Check in with students regularly throughout the semester, particularly when following up on illness, injury, or provided medical care.
Support and craft a balanced teacher team with a two-day rotating duty schedule.
Maintain accurate financial records and adhere to program budgets.
Communicate with contracted partners to ensure all involved parties understand the contract, TTS risk management expectations and shared experience goals.
Communicate openly with the Home Office
Academic Teaching Responsibilities : Specific responsibilities include, but are not limited to :
Plan classes, units, and authentic assessments to develop students’ critical thinking skills and meet course objectives in accordance with The Traveling School curriculum.
Pursue experiential academic activities to complement and enhance curriculum and encourage students’ critical engagement.
Cultivate an inclusive, collaborative learning environment to encourage student participation and academic growth.
Uphold rigorous academic standards; reference academic course outline and course expectations.
Differentiate teaching based upon student learning profiles.
Write academic comments for midterm and final transcripts.
Meet or exceed the required course hours for each class as stated in the handbook.
Maintain and submit completed gradebook including grades and daily attendance.
Contribute to semester blog post creation (academic, activity, and group updates) according to the itinerary.
Provide two lesson plans at the end of the semester for each course.
Minimum Qualifications
Bachelor’s degree
Wilderness First Responder & CPR certification for leadership position (or ability to obtain certification prior to contract)
Basic First Aid and CPR for teacher position (or ability to obtain certification prior to contract)
At least one year of work experience between college graduation and Traveling School employment in an experiential education/leadership position
Ability to meet and uphold Teacher Essential Eligibility Criteria
Teaching experience (outdoor education and/or classroom)
Personal experience with outdoor pursuits such as backpacking, Leave No Trace camping, rock climbing, rappelling, rafting, or canoeing
Strong interpersonal and writing skills
Computer proficiency
Receive a satisfactory review of any publicly available internet information, including National Sex Offender Registry, fingerprint based criminal background, credit and driving record (if driving is required) checks
Preferred Qualifications
Advanced/master's degree, teacher certification, or significant equivalent knowledge and experience base
Facilitation skills and instinct for teaching team-building, leadership skills, and managing group dynamics
Experience working with and mentoring teenagers, particularly in women-centered schools and spaces
Experience leading outdoor activities
Experience lesson planning, administering summative and formative assessments, and grading with clear expectations
Work or personal travel experience in Traveling School course areas
Ability to give and receive feedback with a growth mindset
Flexibility, strong work ethic, and perseverance
Experience working with one or more co-instructors
Experience hosting discussions, lectures, meetings, and debates on controversial issues
A sense of humor, grit, and eagerness to bring the stoke and magic
Spanish language proficiency (South America semester)
Physical Requirements & Working Conditions
Work extended and irregular hours, sometimes in adverse outdoor conditions, sitting, standing and lifting
Environments include, but are not limited to: group living, extremely wet and dry climates, heat, sun, snow, ice, cold, biting and stinging insects, exposure to wild animals, swimming, high altitude, traveler’s diarrhea, snorkeling, rock climbing, rappelling, mountain biking, horseback riding, white-water rafting, surfing, mountaineering, boating, strenuous physical activity, hiking, field work, and triggers for allergies such as smoke and dust.
Limited personal time and space
Limited access and minimal use of technology in front of students
Flexible and enthusiastic attitude
Ability to work on a team, make decisions, and provide creative solutions to a variety of issues
Able to perform as a certified Wilderness First Responder/Wilderness First Aid with CPR certification
High level of physical activity
Ability to lift and carry a 50-pound backpack, up to 8 miles over rugged, uneven terrain
Ability to swim in open water conditions
Adhere to and enforce specific health practices and protocols, including those related to COVID-19, as determined by Traveling School and areas of travel
Commitment to Diversity and Inclusion
The Traveling School is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We believe that having a board, staff, and volunteer base with diverse personal and professional backgrounds enhances our ability to meet our mission and creates an environment where all members of our community can thrive. We are seeking candidates who have a commitment to engage in this ongoing process and work with us to create a just and inclusive work environment and world. Women, people of color, Native Americans, immigrants, LGBTQIA+ people, and other underrepresented and historically marginalized groups are strongly encouraged to apply.
How To Apply
Find more details and the application on our Careers page (travelingschool.com/careers).
Applications are considered complete upon submission of the following:
Application
Cover Letter (preferably uploaded with application)
Resume (preferably uploaded with application)
Higher level transcripts (preferably uploaded with application)
Lesson Plan (preferably uploaded with application)
3-5 professional references (listed on application)
If needed, the supporting documents can be emailed to admin@travelingschool.com . Contact Mary Reid Munford, Academic Dean, with questions about the teaching position or application process. She can be reached at mrmunford@travelingschool.com or 406-209-8260. Correspondence via email is preferred.
Applications accepted through March 4, 2024 for the 2024-2025 academic year. We review applications periodically during the open period and may begin to offer interviews to qualified candidates prior to the March deadline. Interested and qualified applicants are encouraged to apply prior to the deadline. After initial review, The Traveling School may solicit further information from select candidates. Finalists will be asked to partake in formal interviews. The Traveling School is committed to taking the time to carefully review candidates and will not fill the position until the ideal candidate is found.
Jan 25, 2024
Seasonal
Role: Academic Teacher
Location: Fall 2024: Southern Africa/Spring 2025: South America
Purpose: Each teacher is responsible for supporting a safe and reliable semester in terms of accommodation, activities, transportation, group stays, community service projects, and logistics. Teachers strive to fulfill the school mission through collaboration and effective communication. This position works closely with the members of the semester teacher team as well as the Head of School and Academic Dean (based in Home Office). The lead teacher, the Program Coordinator, is the field supervisor; all teachers are supervised by the Academic Dean and Head of School.
Essential Faculty Responsibilities
Fundamental Competencies:
Represent and further The Traveling School’s mission, vision, values, and educational philosophy.
Understand and adhere to TTS policies, practices, and procedures as outlined in the Faculty Handbook.
Manage risk and practice sound decision-making to promote the safety and well-being of each individual and therefore the entire group.
Live and work alongside an intimate cohort of students and faculty while practicing inclusivity, open-mindedness, and respect to build a supportive community.
Role model healthy and positive communication, self-care and habits.
Integrate and provide insight into cultural experiences to expand each student’s comprehension of the world.
Lead, seek, and support outdoor pursuits to challenge students to expand comfort zones and achieve new levels of self-confidence.
Incorporate a progression of leadership skills to expand each student’s confidence, communication, and capacity to create change as empowered young adults.
Build rapport with and mentor all students while providing individualized mentorship for a small group of mentees.
Write mentor comments 3-4 times per semester.
Complete all required paperwork and other documentation to record semester events and to document student and staff performance.
Risk Management, Logistics and Organization Responsibilities :
Help plan, organize, and supervise daily academic, cultural, and outdoor activities.
Help organize transportation, accommodations, and food according to semester itinerary and faculty handbook guidelines.
.
Communicate with reserved accommodations and seek accommodations when necessary.
Plan and shop for group meals and snacks.
Understand and support student pre-existing medical and mental health needs to the best extent possible. This includes acknowledging food allergies and dietary restrictions.
Help manage and escalate incidents as they occur throughout the program in collaboration with the TTS home office.
Check in with students regularly throughout the semester, particularly when following up on illness, injury, or provided medical care.
Support and craft a balanced teacher team with a two-day rotating duty schedule.
Maintain accurate financial records and adhere to program budgets.
Communicate with contracted partners to ensure all involved parties understand the contract, TTS risk management expectations and shared experience goals.
Communicate openly with the Home Office
Academic Teaching Responsibilities : Specific responsibilities include, but are not limited to :
Plan classes, units, and authentic assessments to develop students’ critical thinking skills and meet course objectives in accordance with The Traveling School curriculum.
Pursue experiential academic activities to complement and enhance curriculum and encourage students’ critical engagement.
Cultivate an inclusive, collaborative learning environment to encourage student participation and academic growth.
Uphold rigorous academic standards; reference academic course outline and course expectations.
Differentiate teaching based upon student learning profiles.
Write academic comments for midterm and final transcripts.
Meet or exceed the required course hours for each class as stated in the handbook.
Maintain and submit completed gradebook including grades and daily attendance.
Contribute to semester blog post creation (academic, activity, and group updates) according to the itinerary.
Provide two lesson plans at the end of the semester for each course.
Minimum Qualifications
Bachelor’s degree
Wilderness First Responder & CPR certification for leadership position (or ability to obtain certification prior to contract)
Basic First Aid and CPR for teacher position (or ability to obtain certification prior to contract)
At least one year of work experience between college graduation and Traveling School employment in an experiential education/leadership position
Ability to meet and uphold Teacher Essential Eligibility Criteria
Teaching experience (outdoor education and/or classroom)
Personal experience with outdoor pursuits such as backpacking, Leave No Trace camping, rock climbing, rappelling, rafting, or canoeing
Strong interpersonal and writing skills
Computer proficiency
Receive a satisfactory review of any publicly available internet information, including National Sex Offender Registry, fingerprint based criminal background, credit and driving record (if driving is required) checks
Preferred Qualifications
Advanced/master's degree, teacher certification, or significant equivalent knowledge and experience base
Facilitation skills and instinct for teaching team-building, leadership skills, and managing group dynamics
Experience working with and mentoring teenagers, particularly in women-centered schools and spaces
Experience leading outdoor activities
Experience lesson planning, administering summative and formative assessments, and grading with clear expectations
Work or personal travel experience in Traveling School course areas
Ability to give and receive feedback with a growth mindset
Flexibility, strong work ethic, and perseverance
Experience working with one or more co-instructors
Experience hosting discussions, lectures, meetings, and debates on controversial issues
A sense of humor, grit, and eagerness to bring the stoke and magic
Spanish language proficiency (South America semester)
Physical Requirements & Working Conditions
Work extended and irregular hours, sometimes in adverse outdoor conditions, sitting, standing and lifting
Environments include, but are not limited to: group living, extremely wet and dry climates, heat, sun, snow, ice, cold, biting and stinging insects, exposure to wild animals, swimming, high altitude, traveler’s diarrhea, snorkeling, rock climbing, rappelling, mountain biking, horseback riding, white-water rafting, surfing, mountaineering, boating, strenuous physical activity, hiking, field work, and triggers for allergies such as smoke and dust.
Limited personal time and space
Limited access and minimal use of technology in front of students
Flexible and enthusiastic attitude
Ability to work on a team, make decisions, and provide creative solutions to a variety of issues
Able to perform as a certified Wilderness First Responder/Wilderness First Aid with CPR certification
High level of physical activity
Ability to lift and carry a 50-pound backpack, up to 8 miles over rugged, uneven terrain
Ability to swim in open water conditions
Adhere to and enforce specific health practices and protocols, including those related to COVID-19, as determined by Traveling School and areas of travel
Commitment to Diversity and Inclusion
The Traveling School is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We believe that having a board, staff, and volunteer base with diverse personal and professional backgrounds enhances our ability to meet our mission and creates an environment where all members of our community can thrive. We are seeking candidates who have a commitment to engage in this ongoing process and work with us to create a just and inclusive work environment and world. Women, people of color, Native Americans, immigrants, LGBTQIA+ people, and other underrepresented and historically marginalized groups are strongly encouraged to apply.
How To Apply
Find more details and the application on our Careers page (travelingschool.com/careers).
Applications are considered complete upon submission of the following:
Application
Cover Letter (preferably uploaded with application)
Resume (preferably uploaded with application)
Higher level transcripts (preferably uploaded with application)
Lesson Plan (preferably uploaded with application)
3-5 professional references (listed on application)
If needed, the supporting documents can be emailed to admin@travelingschool.com . Contact Mary Reid Munford, Academic Dean, with questions about the teaching position or application process. She can be reached at mrmunford@travelingschool.com or 406-209-8260. Correspondence via email is preferred.
Applications accepted through March 4, 2024 for the 2024-2025 academic year. We review applications periodically during the open period and may begin to offer interviews to qualified candidates prior to the March deadline. Interested and qualified applicants are encouraged to apply prior to the deadline. After initial review, The Traveling School may solicit further information from select candidates. Finalists will be asked to partake in formal interviews. The Traveling School is committed to taking the time to carefully review candidates and will not fill the position until the ideal candidate is found.
Early Childhood Program Officer
Reports to: Deputy Director
Department: Early Intervention and Strengthening Families Focus
Employment Status and Work Schedule
Exempt, full-time position, 40 hours per work week. Some evening and weekend hours required.
About First 5 Contra Costa
First 5 Contra Costa helps young children grow up healthy and ready to learn during the most important time in their development. We have nearly 20 years of experience funding innovative programs and advocating for policies that produce better futures for our children. Since our inception, First 5 Contra Costa has invested more than $140 million in Prop. 10 revenues to programs and services that help Contra Costa’s children get the best start in life.
Vision : Contra Costa’s young children will be healthy, ready to learn, and supported in safe, nurturing families and communities.
Mission : To foster the optimal development of our children, prenatal through 5 years of age.
Core Values : Our everyday work is grounded in our commitment to diversity & inclusion, equity, cultural humility, and community partnerships.
Learn more at www.first5coco.org .
Position Summary
First 5 Contra Costa Program Officer positions have oversight of one or more program areas in early childhood as defined in the Commission adopted Strategic Plan; and require relevant subject matter expertise in those areas. The Program Officer position has managerial responsibilities, including acquiring and allocating resources, budget development and monitoring, defining program area objectives and developing work and project plans, monitoring contractors, and supervising staff, managing partnerships and coalitions, and evaluating the program's results. The Program Officer will work closely with the entire First 5 Contra Costa team to understand the network of partners and services supporting Contra Costa County families with young children. The knowledge, skills and abilities listed below indicate the common aspects of the Program Officer position, however for recruitment purposes relevant subject matter expertise is required to be considered as a qualified candidate.
Early Childhood Program Officer
This position will lead the early intervention focus area and work collaboratively with the program team to plan, monitor and/or coordinate services and resources that support families with young children. Under the direction of the Deputy Director and in collaboration with other Program Officers and staff, the Early Childhood Program Officer will lead the planning and implementation of early childhood projects and initiatives related to Early Intervention and Strengthening Families . First 5 Contra Costa’s current efforts in early intervention systems is focused on building the capacity of professionals and the systems they work within to adopt proven prevention and early intervention approaches, such as evidence-based developmental screenings, connections to resources, early childhood mental health, and trauma-informed practices. First 5 advocates for increased investments and strengthening systems to utilize early preventive approaches. Also critical to First 5 Contra Costa’s current efforts, is its focus on increasing parents/families’ protective factors and resiliency and enhancing families’ access to early childhood services and resources. This work includes planning and coordinating capacity building and technical assistance for home visiting programs and working collaboratively with the contractors operating our First 5 family resource centers to ensure high quality service delivery. This position will have a prominent leadership role in Contra Costa County’s early childhood landscape by leading, influencing, and contributing to the design, planning and implementation of programs, policies, and approaches.
The Early Childhood Program Officer will have strong knowledge of major public programs, funding streams, policy trends, research, and best practices in child development, and early intervention and prevention. The Early Childhood Program Officer will possess expertise in program design and monitoring, budget development and management, project management, supervision, advocacy, and systems change, research, and local, state, and federal policy related to early childhood. They must demonstrate the ability to effectively manage and supervise teams, establish collaborative relationships, communicate professionally, develop community and systems partnerships, build consensus, and facilitate collective problem solving, and understand the unique responsibilities and accountabilities of representing a public agency. The Early Childhood Program Officer holds a management and leadership role and requires a person who works with flexibility, efficiency, and diplomacy both individually and as part of a complex team effort. The Early Childhood Program Officer ensures efforts reflect First 5’s core values of diversity & inclusion, equity, cultural humility, and community partnership.
Essential Duties and Responsibilities
· Lead strategic thinking and coordination of First 5 investments that improve the effectiveness of programs for children at risk of poor social and emotional development in the first five years.
· Plan and initiate projects and systems change efforts to achieve the goals of the Early Intervention and Strengthening Families focus areas in First 5’s Strategic Plan, including coordinating countywide efforts and advocating for improvements in services such as consultation, home visiting, positive parenting, developmental screening, care coordination, family resource centers, early childhood mental health, and other relevant evidence-based practices and services.
· Plans, leads, and manages relevant and responsive projects that increase cross-sector collaboration within the Contra Costa County early intervention systems, family strengthening systems, and other systems that impact families with young children.
· Develops and maintains partnerships and collaborations with individuals and organizations to enhance success and leverages existing First 5 investments.
· Monitors, evaluates, and analyzes trends, local/state/federal policy, research, and initiatives relevant to early childhood education to determine impacts locally and possible opportunities to enhance/expand First 5 Contra Costa’s efforts.
· Participates in local cross sector community and systems collaboratives focusing on the early intervention and prevention and strengthening families’ sectors or where there are opportunities to add early childhood issues to a broader collaborative.
· Leads and manages a variety of professional development and capacity building activities for healthcare, social service, and other related providers to prevent, screen, treat, and heal childhood adversity and toxic stress, and other related early intervention approaches and topics including developmental screening, early childhood mental health, and inclusion frameworks for children with disabilities.
· Contribute to strategic development of early intervention partnerships and care coordination amongst public, private, and community-based organizations providing services and resources for families with children prenatal to age 5.
Knowledge and Abilities
· Supervise staff using asset-based approaches and strategies.
· Develop cross-sector community and systems partnerships including a variety of public, private, nonprofit, and grassroots organizations.
· Communicate persuasively, both orally and in writing, in varied settings and to different audiences.
· Manage multiple program areas, contracts, staff members, and priorities simultaneously while upholding quality standards.
· Think critically and approach problem solving creatively when managing complex issues and while considering the needs of varied stakeholders.
· Prioritize work, communicate with supervisor about work challenges, meet critical deadlines, and pay great attention to detail with excellent follow through.
· Conduct research, analyze information, summarize findings, and make recommendations.
· Model and promote organizational values and participate as a key strategic partner in the organization.
· Demonstrate commitment to diversity and inclusion, values perspectives, and contributions by all.
· Work with diverse personalities with a wide variety of cultural and professional backgrounds and experiences including Commissioners, staff, public agency partners, and community partners.
· Effectively partner with other organizations, including school districts, County departments, community-based organizations, and grassroots efforts, to develop projects, identify needed resources, and define key outcomes and milestones, ensure that appropriate monitoring and evaluation processes are established to support learning, and meet goals.
· Work closely with contractors to achieve desired impact of grants by conducting site visits, providing technical guidance, convening meetings of key stakeholders, and by applying and monitoring performance measures.
· Prepare and deliver formal and informal presentations at venues such as public meetings, conferences, workgroups, and events.
· Plan, develop and manage budgets; ability to manage multiple private and public funding streams with varying requirements; demonstrated ability to understand and use financial reports to monitor and manage program budgets.
· Conduct research on potential funding opportunities and collaborative partnerships and complete grant applications through a variety of funding streams.
· Public or non-profit procurement, contracting, and grant monitoring processes.
· Early childhood, child development, and the early intervention system of services in California.
This job description describes the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties and expectations required of the position. Management reserves the right to add, modify, change, or rescind duties, responsibilities, and activities of the position.
Minimum Education and Experience Requirements
A master’s degree from an accredited college or university in Education, Early Childhood Mental Health, Psychology, Social Welfare, or a closely related human services field and a minimum of 5 years of experience in program design, implementation, policy, or research related to the above fields.
OR
A bachelor’s degree from an accredited college or university in the above listed fields and 7 years of experience in program design and monitoring, policy, or research related to those fields.
Must possess a valid California driver’s license and automobile insurance continuously throughout employment.
First 5 Contra Costa COVID-19 Vaccination policy
First 5 Contra Costa prioritizes the health and safety of our staff and has adopted the county’s COVID-19 vaccination policy for all employees. To be compliant with this policy, all new staff members shall be required to provide proof of their vaccination status or exemption required documentation at the start of their employment.
Preferred, not required.
· Spanish fluency, both oral and written, is highly preferred.
· Experience working or living in Contra Costa County or the Bay Area.
Salary and Benefits
The salary schedule is a 5 (five step structure): $121,864.00 to $148,126.00. First 5 Contra Costa offers a comprehensive benefits package.
How to Apply
Please submit your resume, a professional writing sample, and a brief letter of introduction that summarizes why you are ideally suited to this position. Incomplete submissions will not be considered.
Electronic submissions should include Early Childhood Program Officer EI in the subject line and be sent to HR@first5coco.org .
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.
Environmental Conditions
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also occasionally work in the field and may be exposed to cold and hot temperatures, and inclement weather conditions.
First 5 Contra Costa is an Equal Opportunity Employer.
First 5 Contra Costa is committed to providing a diverse and inclusive work environment for employees and welcomes applicants of all backgrounds. First 5 Contra Costa does not discriminate on the basis of race, religion (including religious dress or grooming), creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions) or gender, national origin, ethnicity, ancestry, citizenship, age, physical or mental disabilities, color, marital status, registered domestic partner status, sexual orientation, gender identity or gender expression, genetic information, medical condition, or any other basis protected by applicable law.
Jan 24, 2024
Full time
Early Childhood Program Officer
Reports to: Deputy Director
Department: Early Intervention and Strengthening Families Focus
Employment Status and Work Schedule
Exempt, full-time position, 40 hours per work week. Some evening and weekend hours required.
About First 5 Contra Costa
First 5 Contra Costa helps young children grow up healthy and ready to learn during the most important time in their development. We have nearly 20 years of experience funding innovative programs and advocating for policies that produce better futures for our children. Since our inception, First 5 Contra Costa has invested more than $140 million in Prop. 10 revenues to programs and services that help Contra Costa’s children get the best start in life.
Vision : Contra Costa’s young children will be healthy, ready to learn, and supported in safe, nurturing families and communities.
Mission : To foster the optimal development of our children, prenatal through 5 years of age.
Core Values : Our everyday work is grounded in our commitment to diversity & inclusion, equity, cultural humility, and community partnerships.
Learn more at www.first5coco.org .
Position Summary
First 5 Contra Costa Program Officer positions have oversight of one or more program areas in early childhood as defined in the Commission adopted Strategic Plan; and require relevant subject matter expertise in those areas. The Program Officer position has managerial responsibilities, including acquiring and allocating resources, budget development and monitoring, defining program area objectives and developing work and project plans, monitoring contractors, and supervising staff, managing partnerships and coalitions, and evaluating the program's results. The Program Officer will work closely with the entire First 5 Contra Costa team to understand the network of partners and services supporting Contra Costa County families with young children. The knowledge, skills and abilities listed below indicate the common aspects of the Program Officer position, however for recruitment purposes relevant subject matter expertise is required to be considered as a qualified candidate.
Early Childhood Program Officer
This position will lead the early intervention focus area and work collaboratively with the program team to plan, monitor and/or coordinate services and resources that support families with young children. Under the direction of the Deputy Director and in collaboration with other Program Officers and staff, the Early Childhood Program Officer will lead the planning and implementation of early childhood projects and initiatives related to Early Intervention and Strengthening Families . First 5 Contra Costa’s current efforts in early intervention systems is focused on building the capacity of professionals and the systems they work within to adopt proven prevention and early intervention approaches, such as evidence-based developmental screenings, connections to resources, early childhood mental health, and trauma-informed practices. First 5 advocates for increased investments and strengthening systems to utilize early preventive approaches. Also critical to First 5 Contra Costa’s current efforts, is its focus on increasing parents/families’ protective factors and resiliency and enhancing families’ access to early childhood services and resources. This work includes planning and coordinating capacity building and technical assistance for home visiting programs and working collaboratively with the contractors operating our First 5 family resource centers to ensure high quality service delivery. This position will have a prominent leadership role in Contra Costa County’s early childhood landscape by leading, influencing, and contributing to the design, planning and implementation of programs, policies, and approaches.
The Early Childhood Program Officer will have strong knowledge of major public programs, funding streams, policy trends, research, and best practices in child development, and early intervention and prevention. The Early Childhood Program Officer will possess expertise in program design and monitoring, budget development and management, project management, supervision, advocacy, and systems change, research, and local, state, and federal policy related to early childhood. They must demonstrate the ability to effectively manage and supervise teams, establish collaborative relationships, communicate professionally, develop community and systems partnerships, build consensus, and facilitate collective problem solving, and understand the unique responsibilities and accountabilities of representing a public agency. The Early Childhood Program Officer holds a management and leadership role and requires a person who works with flexibility, efficiency, and diplomacy both individually and as part of a complex team effort. The Early Childhood Program Officer ensures efforts reflect First 5’s core values of diversity & inclusion, equity, cultural humility, and community partnership.
Essential Duties and Responsibilities
· Lead strategic thinking and coordination of First 5 investments that improve the effectiveness of programs for children at risk of poor social and emotional development in the first five years.
· Plan and initiate projects and systems change efforts to achieve the goals of the Early Intervention and Strengthening Families focus areas in First 5’s Strategic Plan, including coordinating countywide efforts and advocating for improvements in services such as consultation, home visiting, positive parenting, developmental screening, care coordination, family resource centers, early childhood mental health, and other relevant evidence-based practices and services.
· Plans, leads, and manages relevant and responsive projects that increase cross-sector collaboration within the Contra Costa County early intervention systems, family strengthening systems, and other systems that impact families with young children.
· Develops and maintains partnerships and collaborations with individuals and organizations to enhance success and leverages existing First 5 investments.
· Monitors, evaluates, and analyzes trends, local/state/federal policy, research, and initiatives relevant to early childhood education to determine impacts locally and possible opportunities to enhance/expand First 5 Contra Costa’s efforts.
· Participates in local cross sector community and systems collaboratives focusing on the early intervention and prevention and strengthening families’ sectors or where there are opportunities to add early childhood issues to a broader collaborative.
· Leads and manages a variety of professional development and capacity building activities for healthcare, social service, and other related providers to prevent, screen, treat, and heal childhood adversity and toxic stress, and other related early intervention approaches and topics including developmental screening, early childhood mental health, and inclusion frameworks for children with disabilities.
· Contribute to strategic development of early intervention partnerships and care coordination amongst public, private, and community-based organizations providing services and resources for families with children prenatal to age 5.
Knowledge and Abilities
· Supervise staff using asset-based approaches and strategies.
· Develop cross-sector community and systems partnerships including a variety of public, private, nonprofit, and grassroots organizations.
· Communicate persuasively, both orally and in writing, in varied settings and to different audiences.
· Manage multiple program areas, contracts, staff members, and priorities simultaneously while upholding quality standards.
· Think critically and approach problem solving creatively when managing complex issues and while considering the needs of varied stakeholders.
· Prioritize work, communicate with supervisor about work challenges, meet critical deadlines, and pay great attention to detail with excellent follow through.
· Conduct research, analyze information, summarize findings, and make recommendations.
· Model and promote organizational values and participate as a key strategic partner in the organization.
· Demonstrate commitment to diversity and inclusion, values perspectives, and contributions by all.
· Work with diverse personalities with a wide variety of cultural and professional backgrounds and experiences including Commissioners, staff, public agency partners, and community partners.
· Effectively partner with other organizations, including school districts, County departments, community-based organizations, and grassroots efforts, to develop projects, identify needed resources, and define key outcomes and milestones, ensure that appropriate monitoring and evaluation processes are established to support learning, and meet goals.
· Work closely with contractors to achieve desired impact of grants by conducting site visits, providing technical guidance, convening meetings of key stakeholders, and by applying and monitoring performance measures.
· Prepare and deliver formal and informal presentations at venues such as public meetings, conferences, workgroups, and events.
· Plan, develop and manage budgets; ability to manage multiple private and public funding streams with varying requirements; demonstrated ability to understand and use financial reports to monitor and manage program budgets.
· Conduct research on potential funding opportunities and collaborative partnerships and complete grant applications through a variety of funding streams.
· Public or non-profit procurement, contracting, and grant monitoring processes.
· Early childhood, child development, and the early intervention system of services in California.
This job description describes the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties and expectations required of the position. Management reserves the right to add, modify, change, or rescind duties, responsibilities, and activities of the position.
Minimum Education and Experience Requirements
A master’s degree from an accredited college or university in Education, Early Childhood Mental Health, Psychology, Social Welfare, or a closely related human services field and a minimum of 5 years of experience in program design, implementation, policy, or research related to the above fields.
OR
A bachelor’s degree from an accredited college or university in the above listed fields and 7 years of experience in program design and monitoring, policy, or research related to those fields.
Must possess a valid California driver’s license and automobile insurance continuously throughout employment.
First 5 Contra Costa COVID-19 Vaccination policy
First 5 Contra Costa prioritizes the health and safety of our staff and has adopted the county’s COVID-19 vaccination policy for all employees. To be compliant with this policy, all new staff members shall be required to provide proof of their vaccination status or exemption required documentation at the start of their employment.
Preferred, not required.
· Spanish fluency, both oral and written, is highly preferred.
· Experience working or living in Contra Costa County or the Bay Area.
Salary and Benefits
The salary schedule is a 5 (five step structure): $121,864.00 to $148,126.00. First 5 Contra Costa offers a comprehensive benefits package.
How to Apply
Please submit your resume, a professional writing sample, and a brief letter of introduction that summarizes why you are ideally suited to this position. Incomplete submissions will not be considered.
Electronic submissions should include Early Childhood Program Officer EI in the subject line and be sent to HR@first5coco.org .
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.
Environmental Conditions
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also occasionally work in the field and may be exposed to cold and hot temperatures, and inclement weather conditions.
First 5 Contra Costa is an Equal Opportunity Employer.
First 5 Contra Costa is committed to providing a diverse and inclusive work environment for employees and welcomes applicants of all backgrounds. First 5 Contra Costa does not discriminate on the basis of race, religion (including religious dress or grooming), creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions) or gender, national origin, ethnicity, ancestry, citizenship, age, physical or mental disabilities, color, marital status, registered domestic partner status, sexual orientation, gender identity or gender expression, genetic information, medical condition, or any other basis protected by applicable law.
Accounts Payable Supervisor
$60,011/ year or higher DOQ + Full-Time County Benefits .
James City County’s Financial & Management Services Department seeks an individual to perform responsible work overseeing the operations of accounts payable for the County and its fiscal agencies, including supervising staff, managing workflows, and ensuring the accuracy and timeliness of payments; maintains the official financial records, reviews disbursements, prepares 1099 statements, reconciles reports with the general ledger, prepares financial reports; and assist with audits.
Responsibilities:
Provides effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing and assigning work, and related
Oversees the processing of payment disbursements; reviews invoices for payment and proper posting to the general ledger; reconciles outstanding invoices with the general ledger.
Ensures that financial deadlines are met, and that customer service is provided to stakeholders; monitor accounts and ensures discrepancies are identified and resolved.
Leads month-end and year-end closing process in accounts payable, including but not limited to preparing financial schedules and reconciliations, recording accruals, preparing purchase order reconciliation, and responding to auditor requests for information, etc.
Maintains vendor records and verifies taxpayer identification numbers with the IRS; prepares annual 1099 forms for County and fiscal agency vendors; electronically transmits information to the IRS and investigates discrepancies noted by the IRS.
Oversees processing purchase card transactions and reviews employee expense claims to ensure compliance with policies.
Helps to develop and maintain training materials for the accounts payable, purchase card, and employee expense processes.
Identifies opportunities for quality and process improvements.
Requirements:
Any combination of education and experience equivalent to a bachelor’s degree in accounting or related field; considerable experience in accounts payable, including experience with complex financial systems; and supervisory or lead experience.
Must possess reliable transportation to work site(s).
Considerable knowledge of principles, methods, and practices of accounting, ledger recording, balancing, and financial reporting schedules; Generally Accepted Accounting Principles (GAAP); internal controls; taxation and reporting requirements.
Knowledge of data entry, automated financial record keeping systems, and various microcomputer software packages; standard office procedures, practices, and equipment; knowledge of principles, methods, and practices of accounting, tax, ledger recording, balancing, and financial reporting; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office Suite. Experience with Tyler Enterprise ERP (MUNIS) is preferred.
Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other County employees and the public; exercise independent judgment and initiative and attention to detail in ensuring proper and timely payments requiring minimal supervision.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Jan 18, 2024
Full time
Accounts Payable Supervisor
$60,011/ year or higher DOQ + Full-Time County Benefits .
James City County’s Financial & Management Services Department seeks an individual to perform responsible work overseeing the operations of accounts payable for the County and its fiscal agencies, including supervising staff, managing workflows, and ensuring the accuracy and timeliness of payments; maintains the official financial records, reviews disbursements, prepares 1099 statements, reconciles reports with the general ledger, prepares financial reports; and assist with audits.
Responsibilities:
Provides effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing and assigning work, and related
Oversees the processing of payment disbursements; reviews invoices for payment and proper posting to the general ledger; reconciles outstanding invoices with the general ledger.
Ensures that financial deadlines are met, and that customer service is provided to stakeholders; monitor accounts and ensures discrepancies are identified and resolved.
Leads month-end and year-end closing process in accounts payable, including but not limited to preparing financial schedules and reconciliations, recording accruals, preparing purchase order reconciliation, and responding to auditor requests for information, etc.
Maintains vendor records and verifies taxpayer identification numbers with the IRS; prepares annual 1099 forms for County and fiscal agency vendors; electronically transmits information to the IRS and investigates discrepancies noted by the IRS.
Oversees processing purchase card transactions and reviews employee expense claims to ensure compliance with policies.
Helps to develop and maintain training materials for the accounts payable, purchase card, and employee expense processes.
Identifies opportunities for quality and process improvements.
Requirements:
Any combination of education and experience equivalent to a bachelor’s degree in accounting or related field; considerable experience in accounts payable, including experience with complex financial systems; and supervisory or lead experience.
Must possess reliable transportation to work site(s).
Considerable knowledge of principles, methods, and practices of accounting, ledger recording, balancing, and financial reporting schedules; Generally Accepted Accounting Principles (GAAP); internal controls; taxation and reporting requirements.
Knowledge of data entry, automated financial record keeping systems, and various microcomputer software packages; standard office procedures, practices, and equipment; knowledge of principles, methods, and practices of accounting, tax, ledger recording, balancing, and financial reporting; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office Suite. Experience with Tyler Enterprise ERP (MUNIS) is preferred.
Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other County employees and the public; exercise independent judgment and initiative and attention to detail in ensuring proper and timely payments requiring minimal supervision.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
League of Conservation Voters
Flexible (the employee may decide whether to work remotely and/or from an LCV office)
Title : Vice President, Membership & Direct Response Fundraising Department: Development Status : Exempt Reports: To : Senior Vice President of Development Positions Reporting to This Position : Director of Monthly Giving and Online Engagement , Associate Manager of Digital Marketing Location: Flexible (the employee may decide whether to work remotely and/or from an LCV office) Travel Requirements: Up to 10% Union Position: No Job Classification Level: M-IV Salary Range (depending on experience): $125,000-$170,000
General Description:
LCV believes our earth is worth fighting for because everyone has a right to clean air, water, and a safe, healthy community. To ensure those rights are protected, we help people use their power to shape policy, hold politicians and polluters accountable, and influence elections.
Our members, our volunteers and staff, and our more than 30 state affiliates (together, the Conservation Voters Movement) work for a more just and equitable democracy, where people—not polluters—determine our future. This movement is an influential national network with unparalleled influence in Washington, DC, in state capitals, and in communities around the country. We are unmatched in our ability to ensure meaningful action on our key issues. We aim to bring people and communities together across racial, geographic, political, religious, economic and other differences toward collective goals instead of dividing us from one another.
LCV is hiring a Vice President of Membership & Direct Response Fundraising who will lead, design and direct the organization’s efforts to significantly expand, engage, and diversify our base of grassroots funders and activists. The Vice President of Membership & Direct Response Fundraising is responsible for evaluating all facets of our current program, proposing and executing plans for its expansion and the management, development and growth of the grassroots file and budget across all channels.
The ideal candidate is a confident, creative and experienced marketer who is a skilled leader in both program and staff development and committed to centering racial justice and equity in our work. LCV staff are mission driven, motivated, and strive to lead with our values of accountability, anti-racism, community, innovation, learning, and sustainability.
Responsibilities:
Manage a team of three existing direct response staff and several direct response and digital partners while identifying gaps and opportunities for expansion and growth.
Collaborate across the fundraising leadership team to ensure we are implementing strategies that retain and move activists and grassroots donors and members up the fundraising ladder.
Lead the development of the strategies, structure, and operating systems to achieve short- and long-term direct response fundraising and advocacy program goals at LCV.
Design and consistently improve the member experience, ensuring strong donor acknowledgement, engagement, and recognition processes and activities that ultimately moves them into personal relationship-based development efforts.
Ensure that LCV’s brand and overall marketing and communications strategy is used consistently and includes a racial justice and equity lens.
Develop a significantly more racially and generationally diverse membership base. Create a strategic and coordinated fundraising plan and schedule, centered on racial justice and equity, for both online and offline communications.
Through careful analytics and reporting, ensure the program maximizes revenue and return on investment.
Lead the growth marketing strategy and execution of a well-established, but constantly evolving monthly giving program, ensuring the program’s budgetary goals are accurately established and met.
Work with LCV program, development and communications managers to develop, coordinate and lead the engagement of LCV members in advocacy.
Serve as the primary lead on the direct marketing program’s budgeting process, monitoring program revenue and expenses, analyzing and interpreting program results to consistently innovate and improve performance.
Improve segmentation and messaging to create a personal and positive experience for donors and activists through email, informed by analytics (e.g., predictive modeling, social media data mining).
Support preparation of annual revenue and expense targets and manage spending to stay within budget.
Travel up to 10% for staff retreats, trainings and conferences, as needed.
Perform other related duties as assigned.
Qualifications:
Work Experience: Required – Minimum of ten years experience in direct marketing including direct mail, telemarketing and digital (paid media and email). Experience leading strategy and execution of a mid-large scale, multi-channel, direct response fundraising operation. Proven experience participating in a collaborative, cross-functional fundraising leadership team. Must have demonstrated supervisory experience successfully managing and growing high performing teams. Experience leading overall strategy of as well as day-to-day implementation of a complex direct marketing program. Experience utilizing analytics and data to drive strategies, data segmentation and reporting to leverage and maximize growth including upgrades and lapsed strategies. Preferred – Issue advocacy and/or electoral campaign experience. Experience working with a national organization who has state affiliates or chapters.
Skills: Ability to lead on issues of racial justice and equity. Proven leadership skills and the ability to work in a dynamic, and often fast paced environment- balancing input while reacting quickly and efficiently. Flexible and adaptable style; a leader who can positively impact both strategic and tactical fundraising initiatives. Strong vendor management and negotiation including strong interpersonal relationships and communications. Demonstrated ability to work well with tight deadlines while handling multiple assignments. Track record utilizing innovative strategies to dramatically grow membership and maximize fundraising efforts. Proven management skills and ability to foster professional development of staff. Senior leadership track record of working across all program areas to develop, coordinate and help lead messaging, volunteer recruitment and engagement for the organization. Superior interpersonal skills and the ability to work well with different personalities and balance, sometimes competing, internal constituencies.
Cultural Competence: Demonstrated awareness of one’s own cultural identity, views about difference, and the ability to learn and build on varying cultural and community norms. Commitment to equity and inclusion as organizational practice and culture. Understands how environmental issues intersect with racism, economic and social inequality in the US and has a passion for working to dismantle these systems. Interest in electoral politics and understanding of how the electoral landscape affects policy advocacy.
Working Conditions: This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and audiovisual systems. This position is largely sedentary, often standing or sitting for prolonged periods . Applicants need to be located in and legally authorized to work in the United States. LCV requires all employees working from our offices or participating in in-person meetings or events to be fully up-to-date on their COVID-19 vaccinations, subject to reasonable accommodation as required by law.
LCV offers a comprehensive and competitive benefits package that includes vacation, sick and parental leave, personal days, paid holidays, health insurance (two plan options for staff to choose from), dental and vision insurance, life and disability insurance (short- and long-term), Flexible Spending Account, 401(k) retirement plan with company matching contribution, commuter benefits program, sabbatical, and student loan assistance.
To Apply: Send cover letter and resume to hr@lcv.or g with “VP, Membership & Direct Response Fundraising” in the subject line no later than February 13, 2024 . No phone calls please.
LCV is an Equal Opportunity Employer committed to a racially just, equitable and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information, or any other protected status. LCV is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact hr@lcv.org .
Jan 16, 2024
Full time
Title : Vice President, Membership & Direct Response Fundraising Department: Development Status : Exempt Reports: To : Senior Vice President of Development Positions Reporting to This Position : Director of Monthly Giving and Online Engagement , Associate Manager of Digital Marketing Location: Flexible (the employee may decide whether to work remotely and/or from an LCV office) Travel Requirements: Up to 10% Union Position: No Job Classification Level: M-IV Salary Range (depending on experience): $125,000-$170,000
General Description:
LCV believes our earth is worth fighting for because everyone has a right to clean air, water, and a safe, healthy community. To ensure those rights are protected, we help people use their power to shape policy, hold politicians and polluters accountable, and influence elections.
Our members, our volunteers and staff, and our more than 30 state affiliates (together, the Conservation Voters Movement) work for a more just and equitable democracy, where people—not polluters—determine our future. This movement is an influential national network with unparalleled influence in Washington, DC, in state capitals, and in communities around the country. We are unmatched in our ability to ensure meaningful action on our key issues. We aim to bring people and communities together across racial, geographic, political, religious, economic and other differences toward collective goals instead of dividing us from one another.
LCV is hiring a Vice President of Membership & Direct Response Fundraising who will lead, design and direct the organization’s efforts to significantly expand, engage, and diversify our base of grassroots funders and activists. The Vice President of Membership & Direct Response Fundraising is responsible for evaluating all facets of our current program, proposing and executing plans for its expansion and the management, development and growth of the grassroots file and budget across all channels.
The ideal candidate is a confident, creative and experienced marketer who is a skilled leader in both program and staff development and committed to centering racial justice and equity in our work. LCV staff are mission driven, motivated, and strive to lead with our values of accountability, anti-racism, community, innovation, learning, and sustainability.
Responsibilities:
Manage a team of three existing direct response staff and several direct response and digital partners while identifying gaps and opportunities for expansion and growth.
Collaborate across the fundraising leadership team to ensure we are implementing strategies that retain and move activists and grassroots donors and members up the fundraising ladder.
Lead the development of the strategies, structure, and operating systems to achieve short- and long-term direct response fundraising and advocacy program goals at LCV.
Design and consistently improve the member experience, ensuring strong donor acknowledgement, engagement, and recognition processes and activities that ultimately moves them into personal relationship-based development efforts.
Ensure that LCV’s brand and overall marketing and communications strategy is used consistently and includes a racial justice and equity lens.
Develop a significantly more racially and generationally diverse membership base. Create a strategic and coordinated fundraising plan and schedule, centered on racial justice and equity, for both online and offline communications.
Through careful analytics and reporting, ensure the program maximizes revenue and return on investment.
Lead the growth marketing strategy and execution of a well-established, but constantly evolving monthly giving program, ensuring the program’s budgetary goals are accurately established and met.
Work with LCV program, development and communications managers to develop, coordinate and lead the engagement of LCV members in advocacy.
Serve as the primary lead on the direct marketing program’s budgeting process, monitoring program revenue and expenses, analyzing and interpreting program results to consistently innovate and improve performance.
Improve segmentation and messaging to create a personal and positive experience for donors and activists through email, informed by analytics (e.g., predictive modeling, social media data mining).
Support preparation of annual revenue and expense targets and manage spending to stay within budget.
Travel up to 10% for staff retreats, trainings and conferences, as needed.
Perform other related duties as assigned.
Qualifications:
Work Experience: Required – Minimum of ten years experience in direct marketing including direct mail, telemarketing and digital (paid media and email). Experience leading strategy and execution of a mid-large scale, multi-channel, direct response fundraising operation. Proven experience participating in a collaborative, cross-functional fundraising leadership team. Must have demonstrated supervisory experience successfully managing and growing high performing teams. Experience leading overall strategy of as well as day-to-day implementation of a complex direct marketing program. Experience utilizing analytics and data to drive strategies, data segmentation and reporting to leverage and maximize growth including upgrades and lapsed strategies. Preferred – Issue advocacy and/or electoral campaign experience. Experience working with a national organization who has state affiliates or chapters.
Skills: Ability to lead on issues of racial justice and equity. Proven leadership skills and the ability to work in a dynamic, and often fast paced environment- balancing input while reacting quickly and efficiently. Flexible and adaptable style; a leader who can positively impact both strategic and tactical fundraising initiatives. Strong vendor management and negotiation including strong interpersonal relationships and communications. Demonstrated ability to work well with tight deadlines while handling multiple assignments. Track record utilizing innovative strategies to dramatically grow membership and maximize fundraising efforts. Proven management skills and ability to foster professional development of staff. Senior leadership track record of working across all program areas to develop, coordinate and help lead messaging, volunteer recruitment and engagement for the organization. Superior interpersonal skills and the ability to work well with different personalities and balance, sometimes competing, internal constituencies.
Cultural Competence: Demonstrated awareness of one’s own cultural identity, views about difference, and the ability to learn and build on varying cultural and community norms. Commitment to equity and inclusion as organizational practice and culture. Understands how environmental issues intersect with racism, economic and social inequality in the US and has a passion for working to dismantle these systems. Interest in electoral politics and understanding of how the electoral landscape affects policy advocacy.
Working Conditions: This job operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, photocopiers, and audiovisual systems. This position is largely sedentary, often standing or sitting for prolonged periods . Applicants need to be located in and legally authorized to work in the United States. LCV requires all employees working from our offices or participating in in-person meetings or events to be fully up-to-date on their COVID-19 vaccinations, subject to reasonable accommodation as required by law.
LCV offers a comprehensive and competitive benefits package that includes vacation, sick and parental leave, personal days, paid holidays, health insurance (two plan options for staff to choose from), dental and vision insurance, life and disability insurance (short- and long-term), Flexible Spending Account, 401(k) retirement plan with company matching contribution, commuter benefits program, sabbatical, and student loan assistance.
To Apply: Send cover letter and resume to hr@lcv.or g with “VP, Membership & Direct Response Fundraising” in the subject line no later than February 13, 2024 . No phone calls please.
LCV is an Equal Opportunity Employer committed to a racially just, equitable and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information, or any other protected status. LCV is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact hr@lcv.org .
The Oregon Health Authority (OHA) has a fantastic opportunity for an experienced Solutions Development and Delivery Manager to join an excellent team and work to advance their IT operations.
This is a full-time permanent opportunity for anyone to apply. This position is a Management Service - Supervisory position and not represented by a Union.
Location: Portland/Salem, OR/Remote
The work of this role may be conducted remotely with full access to the needed operating systems and technology. Candidates must reside in the United States to work 100 % remote.
The Office of Information Service’s mission is to deliver technology solutions and services that support Oregon Health Authority and Oregon Department of Health Services in helping Oregonians achieve health, well-being, and independence.
More information about the Office of Information Services and current job opportunities can be found here
What you will do!
The Child Welfare Application Development Manager acts on the authority of the IT Director to oversee the development and ongoing operation of IT software solutions and services including, development strategies. These services are used in support of shared Health and Human Services programs.
In this role, you must develop and maintain strong relationships with the business/functional units, have a sound understanding of their business, goals, mission, and business drivers. You will make business decisions on IT services, support, and products; and ensure the understanding of the impacts and investments required to achieve desired IT results.
Additionally, you will implement the strategy and solutions roadmap to ensure application development and support services are available and reliable to enable ODHS/OHA business functions.
What we are looking for!
MINIMUM REQUIREMENTS: (Please clearly outline how you meet the minimum requirements and special qualifications in your application/resume/cover letter. Failure to do so might disqualify you from consideration)
(a) Six years of supervision, management, or progressively related experience.
OR
(b) three years of related experience and a bachelor's degree in a related field.
Desired Attributes
This position manages software development, maintenance, and support of software solutions in support of ODHS and OHA program requirements. Software maintenance and support includes issue resolution, documentation (service catalogs, service support models), identifying service-related training development (materials and classes) and mentoring of software development staff. Software development activities will follow the OIS Software Development Lifecycle (SDLC) and Change Management processes.
This position requires in-depth knowledge and skills in the areas of team building, communication and project management, resource development and management, operational and tactical planning, budgeting, and cost/benefit analysis.
This position requires knowledge and expertise to oversee Shared Services infrastructure system including interfacing between DAS/CSS/EIS/SDC infrastructure and agency standards and OHA business partners / Local IT teams who own the business applications and vendor relationships for those business applications. Experience with server performance monitoring tools is desired.
Adherence to tight schedules, close coordination and communication with Human Resources, OIS Executive and peer managers, agency divisions, partners and contractors is essential for this position.
This position requires experience with system integrator or other software vendors providing solutions, specifically in the review and analysis of contracts and other technical vendor deliverables as well as partnering with other agencies such as DAS and ETS regarding the implementation of software solutions.
Previous experience working with or leading a Agile methodology-based distributed systems software development organization is desired. Technical experience in MS .Net, .Net Core, Angular, SSRS, Azure DevOps Server (ADOS), Azure Commercial Cloud, webservices and other interfaces, relational databases, Business Intelligence toolsets and application performance monitoring is desired.
This position requires knowledge and expertise which is sufficient and current to allow effective supervision of subordinate managers, team leads and technical staff. Previous management experience in the area of application and system development, software quality assurance and testing, software support and maintenance and administration, and on-premises data centers or labs is desired.
Excellent oral and written communication skills are required and the ability to complete work among competing priorities and deadlines.
What's in it for you?
Medical, vision, and dental benefits
Eleven (11) paid holidays.
Eight (8) hours of vacation per month, eligible to be used after 6 months of service.
Eight (8) hours of sick leave per month, eligible to be used as accrued.
24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
Pension and retirement programs
Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
Continuous growth and development opportunities
Opportunities to serve your community and make an impact through meaningful work.
A healthy work/life balance, including fulltime remote options as well.
Salary Range: $7,981 - $12,340 (monthly)
How to Apply
Please apply via the following link –
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OHA--Fairview-Industrial-Drive-3990/Solutions-Development-and-Delivery-Manager---Child-Welfare--IT-Application-Development-Manager-2--100---Remote-work_REQ-145792
Close Date: 1/29/2024
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.
Jan 11, 2024
Full time
The Oregon Health Authority (OHA) has a fantastic opportunity for an experienced Solutions Development and Delivery Manager to join an excellent team and work to advance their IT operations.
This is a full-time permanent opportunity for anyone to apply. This position is a Management Service - Supervisory position and not represented by a Union.
Location: Portland/Salem, OR/Remote
The work of this role may be conducted remotely with full access to the needed operating systems and technology. Candidates must reside in the United States to work 100 % remote.
The Office of Information Service’s mission is to deliver technology solutions and services that support Oregon Health Authority and Oregon Department of Health Services in helping Oregonians achieve health, well-being, and independence.
More information about the Office of Information Services and current job opportunities can be found here
What you will do!
The Child Welfare Application Development Manager acts on the authority of the IT Director to oversee the development and ongoing operation of IT software solutions and services including, development strategies. These services are used in support of shared Health and Human Services programs.
In this role, you must develop and maintain strong relationships with the business/functional units, have a sound understanding of their business, goals, mission, and business drivers. You will make business decisions on IT services, support, and products; and ensure the understanding of the impacts and investments required to achieve desired IT results.
Additionally, you will implement the strategy and solutions roadmap to ensure application development and support services are available and reliable to enable ODHS/OHA business functions.
What we are looking for!
MINIMUM REQUIREMENTS: (Please clearly outline how you meet the minimum requirements and special qualifications in your application/resume/cover letter. Failure to do so might disqualify you from consideration)
(a) Six years of supervision, management, or progressively related experience.
OR
(b) three years of related experience and a bachelor's degree in a related field.
Desired Attributes
This position manages software development, maintenance, and support of software solutions in support of ODHS and OHA program requirements. Software maintenance and support includes issue resolution, documentation (service catalogs, service support models), identifying service-related training development (materials and classes) and mentoring of software development staff. Software development activities will follow the OIS Software Development Lifecycle (SDLC) and Change Management processes.
This position requires in-depth knowledge and skills in the areas of team building, communication and project management, resource development and management, operational and tactical planning, budgeting, and cost/benefit analysis.
This position requires knowledge and expertise to oversee Shared Services infrastructure system including interfacing between DAS/CSS/EIS/SDC infrastructure and agency standards and OHA business partners / Local IT teams who own the business applications and vendor relationships for those business applications. Experience with server performance monitoring tools is desired.
Adherence to tight schedules, close coordination and communication with Human Resources, OIS Executive and peer managers, agency divisions, partners and contractors is essential for this position.
This position requires experience with system integrator or other software vendors providing solutions, specifically in the review and analysis of contracts and other technical vendor deliverables as well as partnering with other agencies such as DAS and ETS regarding the implementation of software solutions.
Previous experience working with or leading a Agile methodology-based distributed systems software development organization is desired. Technical experience in MS .Net, .Net Core, Angular, SSRS, Azure DevOps Server (ADOS), Azure Commercial Cloud, webservices and other interfaces, relational databases, Business Intelligence toolsets and application performance monitoring is desired.
This position requires knowledge and expertise which is sufficient and current to allow effective supervision of subordinate managers, team leads and technical staff. Previous management experience in the area of application and system development, software quality assurance and testing, software support and maintenance and administration, and on-premises data centers or labs is desired.
Excellent oral and written communication skills are required and the ability to complete work among competing priorities and deadlines.
What's in it for you?
Medical, vision, and dental benefits
Eleven (11) paid holidays.
Eight (8) hours of vacation per month, eligible to be used after 6 months of service.
Eight (8) hours of sick leave per month, eligible to be used as accrued.
24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
Pension and retirement programs
Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
Continuous growth and development opportunities
Opportunities to serve your community and make an impact through meaningful work.
A healthy work/life balance, including fulltime remote options as well.
Salary Range: $7,981 - $12,340 (monthly)
How to Apply
Please apply via the following link –
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OHA--Fairview-Industrial-Drive-3990/Solutions-Development-and-Delivery-Manager---Child-Welfare--IT-Application-Development-Manager-2--100---Remote-work_REQ-145792
Close Date: 1/29/2024
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.
Job Summary
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to be the difference? If so, Hawkeye Community College has a great opportunity for you. The School of Science and Health Sciences is seeking a full-time faculty member to provide high-quality Dental Assisting and Dental Hygiene instruction.
We are interested in finding a knowledgeable, positive professional role model to lead our students. The college provides a two-year faculty induction & mentoring program to support our newest faculty members. The public wants training opportunities and the industry needs trained professionals – it is a great time for our Liberal Arts program and Career and Technical programs to address both.
Our full-time, nine-month faculty position, provides instruction in the Dental Assisting and Hygiene programs, specifically didactic and clinical. As the successful candidate you would be committed to promoting diversity and inclusion. Teaching assignments may include days, evenings, face-to-face, online, or hybrid instruction. A full-time teaching load of 15 credit hours per term is typical.
Today’s employers are looking for well-rounded individuals that have a variety of skills to meet the demands and expectations of today’s global marketplace. The Dental Assisting and Dental Hygiene program students build a strong foundation of skills and competencies needed to be successful in today’s fast-paced environment. Students are guided with support from faculty which possess both the necessary academic credentials and industry experience within their respective disciplines. Program faculty also work with area business leaders to keep current with the needs of local employers and incorporate these skills and competencies into program coursework.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Designs and implements instruction aligned with student learning objectives/outcomes.
Employs various instructional methods and materials that are appropriate for meeting stated objectives, assessing accomplishments of students on a regular basis, and providing progress reports as requested and required.
Formulates and maintains curriculum for assigned courses.
Supervises and advises students. Motivates, inspires and retains students in the program.
Maintains and evaluates program and student performance.
Maintains cooperative relationships with the Dean, Dental Administrative chair, other faculty, the program’s Advisory Committee, all divisions of the College, prospective employers, and the community.
Participates actively as a department member with a focus on student learning.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Certified Dental Assisting (CDA) qualification from the Dental Assisting National Board OR Diploma in Dental Assisting from a Commission on Dental Accreditation Accredited Program with eligibility to obtain CDA.
Associate’s degree in Dental Hygiene from a Commission on Dental Accreditation Accredited Program.
Bachelor’s degree in health, education, or a related science field.
Three years of recent experience in clinical dentistry.
Certified in CPR, First Aid, and Mandatory Reporter Child and Adult Dependents.
Demonstrated ability to learn and apply new and current technical skills and ideas.
Demonstrated strong organizational skills.
Demonstrated excellent written and verbal communication skills to positively interact with students, faculty, and staff.
Demonstrated motivation to serve students from all backgrounds and educational experiences.
Demonstrated ability to work with diverse populations (faculty, staff, students, and general public) in a professional and personable manner.
A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Preferred Qualifications
Relevant industry experience.
Post-secondary teaching experience (clinical, classroom and laboratory instruction in an accredited dental program).
Master’s Degree in health, education, or a related science field.
Community college experience.
Working Conditions
Teaching assignments may include days, evenings, face-to-face, online, or hybrid instruction. A full-time teaching load of 15 credit hours per term is typical.
Work is performed either in or a combination of an office setting, classroom or lab setting using technology and dental instruments. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time nine-month contractual position, with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Salary will be commensurate with the candidate’s education and experience based on the Hawkeye Professional Educators’ Associate Master Agreement.
Faculty pay structure consists of 20 steps with Step 1 as $47,374 through Step 20 as $62,616.
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Describe your professional work experience in education (include courses taught and employment status). Please indicate equivalent number of full-time years if the work was part-time.
Your professional work experience outside of education that is related to this position.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Completed applications must be submitted by 11:59 pm, Tuesday, December 5th with priority screening beginning on Wednesday, December 6th, 2023.
Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Nov 22, 2023
Full time
Job Summary
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to be the difference? If so, Hawkeye Community College has a great opportunity for you. The School of Science and Health Sciences is seeking a full-time faculty member to provide high-quality Dental Assisting and Dental Hygiene instruction.
We are interested in finding a knowledgeable, positive professional role model to lead our students. The college provides a two-year faculty induction & mentoring program to support our newest faculty members. The public wants training opportunities and the industry needs trained professionals – it is a great time for our Liberal Arts program and Career and Technical programs to address both.
Our full-time, nine-month faculty position, provides instruction in the Dental Assisting and Hygiene programs, specifically didactic and clinical. As the successful candidate you would be committed to promoting diversity and inclusion. Teaching assignments may include days, evenings, face-to-face, online, or hybrid instruction. A full-time teaching load of 15 credit hours per term is typical.
Today’s employers are looking for well-rounded individuals that have a variety of skills to meet the demands and expectations of today’s global marketplace. The Dental Assisting and Dental Hygiene program students build a strong foundation of skills and competencies needed to be successful in today’s fast-paced environment. Students are guided with support from faculty which possess both the necessary academic credentials and industry experience within their respective disciplines. Program faculty also work with area business leaders to keep current with the needs of local employers and incorporate these skills and competencies into program coursework.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Designs and implements instruction aligned with student learning objectives/outcomes.
Employs various instructional methods and materials that are appropriate for meeting stated objectives, assessing accomplishments of students on a regular basis, and providing progress reports as requested and required.
Formulates and maintains curriculum for assigned courses.
Supervises and advises students. Motivates, inspires and retains students in the program.
Maintains and evaluates program and student performance.
Maintains cooperative relationships with the Dean, Dental Administrative chair, other faculty, the program’s Advisory Committee, all divisions of the College, prospective employers, and the community.
Participates actively as a department member with a focus on student learning.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Certified Dental Assisting (CDA) qualification from the Dental Assisting National Board OR Diploma in Dental Assisting from a Commission on Dental Accreditation Accredited Program with eligibility to obtain CDA.
Associate’s degree in Dental Hygiene from a Commission on Dental Accreditation Accredited Program.
Bachelor’s degree in health, education, or a related science field.
Three years of recent experience in clinical dentistry.
Certified in CPR, First Aid, and Mandatory Reporter Child and Adult Dependents.
Demonstrated ability to learn and apply new and current technical skills and ideas.
Demonstrated strong organizational skills.
Demonstrated excellent written and verbal communication skills to positively interact with students, faculty, and staff.
Demonstrated motivation to serve students from all backgrounds and educational experiences.
Demonstrated ability to work with diverse populations (faculty, staff, students, and general public) in a professional and personable manner.
A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Preferred Qualifications
Relevant industry experience.
Post-secondary teaching experience (clinical, classroom and laboratory instruction in an accredited dental program).
Master’s Degree in health, education, or a related science field.
Community college experience.
Working Conditions
Teaching assignments may include days, evenings, face-to-face, online, or hybrid instruction. A full-time teaching load of 15 credit hours per term is typical.
Work is performed either in or a combination of an office setting, classroom or lab setting using technology and dental instruments. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time nine-month contractual position, with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Salary will be commensurate with the candidate’s education and experience based on the Hawkeye Professional Educators’ Associate Master Agreement.
Faculty pay structure consists of 20 steps with Step 1 as $47,374 through Step 20 as $62,616.
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Describe your professional work experience in education (include courses taught and employment status). Please indicate equivalent number of full-time years if the work was part-time.
Your professional work experience outside of education that is related to this position.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Completed applications must be submitted by 11:59 pm, Tuesday, December 5th with priority screening beginning on Wednesday, December 6th, 2023.
Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Job Summary
Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. The Office Assistant II classification is distinguished from the Office Assistant I by performance of work requiring more independent judgment; volume and complexity of guidelines used which require a greater degree of interpretation and interpolation by the incumbents; and the amount and level of material to be learned being substantially greater, thereby increasing the time required of the incumbent to learn the duties. While both the Office Assistant I and II are expected to interact with and service customer needs, the Office Assistant II is expected to respond to more varieties of situations requiring a more detailed understanding of the department processes and operations. Additionally, the Office Assistant II is distinguished from the Office Assistant III classification by the responsibility to perform less complex and comprehensive administrative support duties. A variety of moderately difficult to complex tasks are performed within generally defined procedures and are reviewed periodically for accuracy, adherence to established policies and procedures, quality and thoroughness. Work is performed under general supervision and assistance is readily available from either specialist(s) or supervisor(s). This classification is expected to function independently in daily tasks. The Office Assistant II is required to use judgment on non-routine matters. Problems are identified and solved and unusual/complex problems are referred to a supervisor or specialist. Typically supports department staff and upper-level management.
Qualifications
Knowledge of: General office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: Operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn assigned clerical, typing and/or stenographic tasks readily; and adhere to prescribed office routines; establish and maintain harmonious working relationships with other employees and the general public; maintain a neat personal appearance and courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; sit or stand for long periods of time while performing routine and repetitive functions.
SELECTION PROCESS:
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Position will remain open until filled.
Examples of Duties
KEY OR TYPICAL TASKS AND RESPONSIBILITIES
Provides customer service and/or reception support to internal and external customers
Provides information to the public or other employees by phone or in person to ensure compliance and an understanding of the agency rules, regulations, or functions; listens to questions and explains procedures according to agency guidelines or refers clients to appropriate source.
Greets visitors and directs them to the proper person or section; responds to routine inquires by phone or face to face; fulfills requests for publications or office supplies; makes necessary arrangements for travel and prepares travel vouchers for staff.
Performs counter work; receives and processes a variety of forms and applications, determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. Provides information and explains departmental procedures in response to questions raised by the public served. Issues documents such as licenses, permits, registrations and receipts.
Provides the full range of administrative support using computer software skills
Uses computer software applications and equipment to prepare and complete forms, memos, reports, text and correspondence for managers or supervisors from rough draft, dictation equipment, handwritten copy or oral instruction. May use standard electronic typewriter for completion of forms.
Effectively operates complex equipment and office machinery which may include computer PC applications, printers, programmable typewriters, electronic transcribers, facsimile machines and other data entry machines; may serve as department liaison with service and vendor personnel when problems occur; reconciles routine problems by consulting technical manuals.
Maintains databases for tracking departmental/program information and produces complex reports from database as required and necessary; uses spreadsheets to track, analyze and report quantitative information.
Using various computer applications, creates templates, spreadsheets, macros, presentation materials, slides, charts and graphics.
Provides general administrative support
Organizes and maintains subject matter files and records and retrieves information, files, documents and records as needed. Produces complex reports from data. Assures that record disposition schedules are adhered to and that files are kept orderly and current.
Originates procedural correspondence such as letters of transmittal, routine notices, and responses to requests for information which are readily available by reference to office records.
Processes requisitions and vouchers received through departmental business transactions; places orders from requisitions and validates payments received.
Performs timekeeping functions for work unit of department, i.e., completes time records, computes time worked and posts to master timesheet; maintains leave status records and monitors and analyzes leave records.
Maintains simple bookkeeping, financial and statistical records where no technical accounting knowledge is required.
Receives, receipts and calculates various payments, fees and fines; makes proper distribution and manually records entries or codes incoming material for automated data entry or further clerical processing.
Takes minutes at meetings; performs follow-up clerical procedures between meetings and groups.
Assists in specially assigned or periodic data searches to develop or recover information from standard and non-standard sources. Assists in the compliance and evaluation of such data to meet defined objectives.
Orders, maintains and distributes stocks, supplies and inventories. Conducts related price surveys when required.
Coordinates and organizes meetings, activities and functions. Sets up rooms and equipment when required.
May work with the public, clients, other departmental personnel or staff of other businesses in order to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Processes a variety of moderately difficult to complex paperwork including expense reports, petty cash requests, purchase orders, invoices, etc.
Assists in developing general office procedures and processes.
Performs related duties as required.
Qualifications
Two years of experience, with limited task supervision, emphasizing or including intensive public contact, customer service, interpretation and explanation of regulations and involving general office work processes and use of modern office technology. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Salary Grade
Local 307.5
Salary Range
$21.33 - $27.73- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Nov 02, 2023
Full time
Job Summary
Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. The Office Assistant II classification is distinguished from the Office Assistant I by performance of work requiring more independent judgment; volume and complexity of guidelines used which require a greater degree of interpretation and interpolation by the incumbents; and the amount and level of material to be learned being substantially greater, thereby increasing the time required of the incumbent to learn the duties. While both the Office Assistant I and II are expected to interact with and service customer needs, the Office Assistant II is expected to respond to more varieties of situations requiring a more detailed understanding of the department processes and operations. Additionally, the Office Assistant II is distinguished from the Office Assistant III classification by the responsibility to perform less complex and comprehensive administrative support duties. A variety of moderately difficult to complex tasks are performed within generally defined procedures and are reviewed periodically for accuracy, adherence to established policies and procedures, quality and thoroughness. Work is performed under general supervision and assistance is readily available from either specialist(s) or supervisor(s). This classification is expected to function independently in daily tasks. The Office Assistant II is required to use judgment on non-routine matters. Problems are identified and solved and unusual/complex problems are referred to a supervisor or specialist. Typically supports department staff and upper-level management.
Qualifications
Knowledge of: General office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: Operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn assigned clerical, typing and/or stenographic tasks readily; and adhere to prescribed office routines; establish and maintain harmonious working relationships with other employees and the general public; maintain a neat personal appearance and courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; sit or stand for long periods of time while performing routine and repetitive functions.
SELECTION PROCESS:
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Position will remain open until filled.
Examples of Duties
KEY OR TYPICAL TASKS AND RESPONSIBILITIES
Provides customer service and/or reception support to internal and external customers
Provides information to the public or other employees by phone or in person to ensure compliance and an understanding of the agency rules, regulations, or functions; listens to questions and explains procedures according to agency guidelines or refers clients to appropriate source.
Greets visitors and directs them to the proper person or section; responds to routine inquires by phone or face to face; fulfills requests for publications or office supplies; makes necessary arrangements for travel and prepares travel vouchers for staff.
Performs counter work; receives and processes a variety of forms and applications, determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. Provides information and explains departmental procedures in response to questions raised by the public served. Issues documents such as licenses, permits, registrations and receipts.
Provides the full range of administrative support using computer software skills
Uses computer software applications and equipment to prepare and complete forms, memos, reports, text and correspondence for managers or supervisors from rough draft, dictation equipment, handwritten copy or oral instruction. May use standard electronic typewriter for completion of forms.
Effectively operates complex equipment and office machinery which may include computer PC applications, printers, programmable typewriters, electronic transcribers, facsimile machines and other data entry machines; may serve as department liaison with service and vendor personnel when problems occur; reconciles routine problems by consulting technical manuals.
Maintains databases for tracking departmental/program information and produces complex reports from database as required and necessary; uses spreadsheets to track, analyze and report quantitative information.
Using various computer applications, creates templates, spreadsheets, macros, presentation materials, slides, charts and graphics.
Provides general administrative support
Organizes and maintains subject matter files and records and retrieves information, files, documents and records as needed. Produces complex reports from data. Assures that record disposition schedules are adhered to and that files are kept orderly and current.
Originates procedural correspondence such as letters of transmittal, routine notices, and responses to requests for information which are readily available by reference to office records.
Processes requisitions and vouchers received through departmental business transactions; places orders from requisitions and validates payments received.
Performs timekeeping functions for work unit of department, i.e., completes time records, computes time worked and posts to master timesheet; maintains leave status records and monitors and analyzes leave records.
Maintains simple bookkeeping, financial and statistical records where no technical accounting knowledge is required.
Receives, receipts and calculates various payments, fees and fines; makes proper distribution and manually records entries or codes incoming material for automated data entry or further clerical processing.
Takes minutes at meetings; performs follow-up clerical procedures between meetings and groups.
Assists in specially assigned or periodic data searches to develop or recover information from standard and non-standard sources. Assists in the compliance and evaluation of such data to meet defined objectives.
Orders, maintains and distributes stocks, supplies and inventories. Conducts related price surveys when required.
Coordinates and organizes meetings, activities and functions. Sets up rooms and equipment when required.
May work with the public, clients, other departmental personnel or staff of other businesses in order to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Processes a variety of moderately difficult to complex paperwork including expense reports, petty cash requests, purchase orders, invoices, etc.
Assists in developing general office procedures and processes.
Performs related duties as required.
Qualifications
Two years of experience, with limited task supervision, emphasizing or including intensive public contact, customer service, interpretation and explanation of regulations and involving general office work processes and use of modern office technology. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Salary Grade
Local 307.5
Salary Range
$21.33 - $27.73- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Custodial Supervisor
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
$39,968 / year or higher DOQ + Full-Time County Benefits .
The James County General Services Department seeks an individual to perform responsible work overseeing, directing, and supervising employees responsible for performing custodial and manual work in the care and cleaning of County facilities; and performing custodial and manual work as necessary.
Responsibilities:
Provides effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing, and assigning work, and related activities; maintains leave records and time sheets; inspects completed work for conformance to established standards.
Assists the Security and Custodial Superintendent with overseeing and scheduling employees responsible for performing custodial and manual work in support of functions at Legacy Hall; is the liaison between General Services and the Legacy Hall Coordinator/Parks and Recreation; represents the Security and Custodial Superintendent on various occasions, acts in the absence of the Security and Custodial Superintendent.
Assists in the administration of the pest control and custodial contract requirements; coordinates work within various County buildings in conjunction with Building Coordinators.
Inputs daily work orders with supply costs and employee time; monitors and orders supplies for all County facilities and schedules deliveries based on inventory reorder points.
Assists with routine cleaning tasks such as dusting or polishing chairs, desks, tables, shelves, and other furniture; washes windows, woodwork, and walls; gathers and disposes of trash; assists with setup and tear down for functions and events.
Cleans restrooms; operates carpet shampooers and high-powered buffers on floors; vacuums, sweeps, dust mops, strips, and waxes floors.
Performs preventive maintenance on all cleaning equipment; manages the preventative maintenance contract; develops budget for equipment needs.
This job is considered essential personnel and will be required to work during and following natural disasters and emergency situations.
Requirements:
Any combination of education and experience equivalent to a high school diploma; considerable custodial experience; supervisory experience preferred.
Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and acceptable driving record based on James City County criteria.
Knowledge of cleaning methods, materials, and equipment to include the operation of heavy commercial cleaning equipment such as high- powered buffers and vacuums; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; appraising principles, methods, practices and techniques; leadership techniques, principles and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff.
Skill in developing and maintaining cooperative and professional relationships with employees and the public; effectively responding to routine inquiries and disputes; planning and organizing daily work routine; establishing priorities for the completion of work to meet strict deadlines.
Ability to use equipment and cleaning materials efficiently and economically; establish and implement effective administrative programs and procedures; plan and organize daily work routine; establish priorities for the completion of work in accordance with sound time management methodology; use logic and reasoning to understand, analyze and evaluate situations and exercise good judgment to make appropriate decisions; listen and understand directions, information and ideas presented verbally or in writing; handle a variety of customer service issues with tact and diplomacy and in a confidential manner.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Oct 30, 2023
Full time
Custodial Supervisor
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
$39,968 / year or higher DOQ + Full-Time County Benefits .
The James County General Services Department seeks an individual to perform responsible work overseeing, directing, and supervising employees responsible for performing custodial and manual work in the care and cleaning of County facilities; and performing custodial and manual work as necessary.
Responsibilities:
Provides effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing, and assigning work, and related activities; maintains leave records and time sheets; inspects completed work for conformance to established standards.
Assists the Security and Custodial Superintendent with overseeing and scheduling employees responsible for performing custodial and manual work in support of functions at Legacy Hall; is the liaison between General Services and the Legacy Hall Coordinator/Parks and Recreation; represents the Security and Custodial Superintendent on various occasions, acts in the absence of the Security and Custodial Superintendent.
Assists in the administration of the pest control and custodial contract requirements; coordinates work within various County buildings in conjunction with Building Coordinators.
Inputs daily work orders with supply costs and employee time; monitors and orders supplies for all County facilities and schedules deliveries based on inventory reorder points.
Assists with routine cleaning tasks such as dusting or polishing chairs, desks, tables, shelves, and other furniture; washes windows, woodwork, and walls; gathers and disposes of trash; assists with setup and tear down for functions and events.
Cleans restrooms; operates carpet shampooers and high-powered buffers on floors; vacuums, sweeps, dust mops, strips, and waxes floors.
Performs preventive maintenance on all cleaning equipment; manages the preventative maintenance contract; develops budget for equipment needs.
This job is considered essential personnel and will be required to work during and following natural disasters and emergency situations.
Requirements:
Any combination of education and experience equivalent to a high school diploma; considerable custodial experience; supervisory experience preferred.
Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and acceptable driving record based on James City County criteria.
Knowledge of cleaning methods, materials, and equipment to include the operation of heavy commercial cleaning equipment such as high- powered buffers and vacuums; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; appraising principles, methods, practices and techniques; leadership techniques, principles and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff.
Skill in developing and maintaining cooperative and professional relationships with employees and the public; effectively responding to routine inquiries and disputes; planning and organizing daily work routine; establishing priorities for the completion of work to meet strict deadlines.
Ability to use equipment and cleaning materials efficiently and economically; establish and implement effective administrative programs and procedures; plan and organize daily work routine; establish priorities for the completion of work in accordance with sound time management methodology; use logic and reasoning to understand, analyze and evaluate situations and exercise good judgment to make appropriate decisions; listen and understand directions, information and ideas presented verbally or in writing; handle a variety of customer service issues with tact and diplomacy and in a confidential manner.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Walmart is hiring Pharmacy Maintenance Associate, Facilities Maintenance Supervisor II, Area Coach, Pharmacy Operations, Specialist, Supervisor, Security H&W Field, and Specialist V, Security H&W Field! Register HERE: https://bit.ly/3FcszUY This Virtual hiring event will take place on Wednesday, October 25th 12 PM - 3 PM ET! About Walmart: At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? Walmart Offers: *Robust benefits package *Performance based incentive bonus Everything we do at Walmart helps 260 million weekly shoppers save money so they can live better. That’s where you come in. We need friendly, helpful associates in our Customer Service and Call Centers. You'll answer questions, provide up-to-date information, and address concerns—all with the utmost sense of care. Learn more and register here: https://bit.ly/3FcszUY
Oct 13, 2023
Full time
Walmart is hiring Pharmacy Maintenance Associate, Facilities Maintenance Supervisor II, Area Coach, Pharmacy Operations, Specialist, Supervisor, Security H&W Field, and Specialist V, Security H&W Field! Register HERE: https://bit.ly/3FcszUY This Virtual hiring event will take place on Wednesday, October 25th 12 PM - 3 PM ET! About Walmart: At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? Walmart Offers: *Robust benefits package *Performance based incentive bonus Everything we do at Walmart helps 260 million weekly shoppers save money so they can live better. That’s where you come in. We need friendly, helpful associates in our Customer Service and Call Centers. You'll answer questions, provide up-to-date information, and address concerns—all with the utmost sense of care. Learn more and register here: https://bit.ly/3FcszUY
Personal Trainer
Hourly rate dependent on qualifications; On-call position available (up to 28 hours/week).
James City County’s Parks and Recreation Department seeks an individual to perform responsible work planning, executing and/or instructing personal training sessions for individuals of a variety of ages and abilities. Responsibilities:
Plan, implement, and conduct specific personal training activities appropriate to the participants’ ages; write class description and lesson plan of program content; formulate and submits supply sheets and instructional handouts to participants.
Prepare site for activity and ensure proper clean-up at end of each class; maintain rapport with site staff.
Ensure participant records are up-to-date and submitted at the conclusion of class; ensure participant evaluations are handed out at the end of class; ensure class goals are met.
Oversee proper use of facility, equipment, and supplies; establish and enforce class rules and policies for participants.
Ensure participant safety; administer first aid when necessary; report all accidents, incidents, and concerns to the supervisor.
Requirements:
Must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
May require possession, or the ability to obtain within six (6) months of hire, First Aid and Cardiopulmonary Resuscitation (CPR) certifications from the American Red Cross.
May require certification(s) in class/program topic, such as aerobics, personal training, lifeguard instruction, swim instruction, water safety instruction, archery and canoeing from approved certificating organization.
Knowledge of specialized subject matter of class/program; instructional procedures and practices; knowledge of participant performance level.
Skill in leadership (group and individual); teaching techniques, organizing time and assessing participants’ interests and capabilities; communicating both orally and in writing; group facilitation; dealing with difficult situations.
Ability to work effectively with children and adults; plan and direct a quality recreational program; oversee work of others; generate interest of participants in class/program; break down subject matter to teach assigned age/skill groups.
Click here for full job description. Accepting application until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Aug 07, 2023
Seasonal
Personal Trainer
Hourly rate dependent on qualifications; On-call position available (up to 28 hours/week).
James City County’s Parks and Recreation Department seeks an individual to perform responsible work planning, executing and/or instructing personal training sessions for individuals of a variety of ages and abilities. Responsibilities:
Plan, implement, and conduct specific personal training activities appropriate to the participants’ ages; write class description and lesson plan of program content; formulate and submits supply sheets and instructional handouts to participants.
Prepare site for activity and ensure proper clean-up at end of each class; maintain rapport with site staff.
Ensure participant records are up-to-date and submitted at the conclusion of class; ensure participant evaluations are handed out at the end of class; ensure class goals are met.
Oversee proper use of facility, equipment, and supplies; establish and enforce class rules and policies for participants.
Ensure participant safety; administer first aid when necessary; report all accidents, incidents, and concerns to the supervisor.
Requirements:
Must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
May require possession, or the ability to obtain within six (6) months of hire, First Aid and Cardiopulmonary Resuscitation (CPR) certifications from the American Red Cross.
May require certification(s) in class/program topic, such as aerobics, personal training, lifeguard instruction, swim instruction, water safety instruction, archery and canoeing from approved certificating organization.
Knowledge of specialized subject matter of class/program; instructional procedures and practices; knowledge of participant performance level.
Skill in leadership (group and individual); teaching techniques, organizing time and assessing participants’ interests and capabilities; communicating both orally and in writing; group facilitation; dealing with difficult situations.
Ability to work effectively with children and adults; plan and direct a quality recreational program; oversee work of others; generate interest of participants in class/program; break down subject matter to teach assigned age/skill groups.
Click here for full job description. Accepting application until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Application Deadline: 07/24/2023
Salary Range: $3,885 - $5,936
Work Location: Salem/Marion; hybrid position
Do you have an interest in helping Oregonians in need by assisting Providers and OHP Members with healthcare claims and bills? Do you have at least three years of experience dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance? We look forward to hearing from you!
Click Here to view a Dashboard of all current recruitments for the Health Systems Division. The specific positions associated with this posting are listed under REQ-132896. The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties.
This posting will be used to fill one (1) permanent, full-time position.
What you will do!
Conducts research on billing complaints from providers and members regarding their Medical, Dental, Vision and Pharmacy services. Conducts complex claims payment research and analysis to resolve claims processing issues and ensure accurate provider payments. Works with enrolled and non-enrolled providers to resolve billing issues. Primary contact for Provider Support Representatives and Program Analysts within the Provider Support Services unit.
Leadwork is on a recurring daily basis, the employee has been directed to perform substantially all of the following functions to orient new employees, if appropriate; assign and reassign tasks to accomplish prescribed work efficiently; give direction to workers concerning procedures; transmit established standards of performance to workers; review work of employees for conformance to standards; and provider informal assessment of workers performance to supervisor and/or manager.
What’s in it for you?
A position where your input and contributions impact the citizens of Oregon.
8 hours of vacation leave and 8 hours of sick leave per month
Nearly unbeatable medical, vision, and dental benefits
Pension and retirement programs
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. Click here , to learn more about OHA’s mission, vision and core values. OHA’s 10-year goal is to eliminate health inequities. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.”
WHAT WE ARE LOOKING FOR:
Required Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills;
OR
Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.
Requested Attributes:
Experience supporting the implementation of policies, projects and programs at the community, state, and/or national level that advance health equity, address systemic health disparities, and elevate the voice of community and those with lived experience.
Experience within the context of healthcare claims processing.
Knowledge of federal requirements, state rules and program requirements for the Oregon Medicaid Program
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Team collaboration & workload collaboration
Technical and computer skills
Workload planning & prioritization
Responsiveness and problem-solving skills
Written and oral communication, including preparation of reports and presentations
How to Apply
Please apply via Workday at the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OHA--Summer-Street/Provider-Billing---Compliance-Specialist--Program-Analyst-1-_REQ-132896
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.
Jul 17, 2023
Full time
Application Deadline: 07/24/2023
Salary Range: $3,885 - $5,936
Work Location: Salem/Marion; hybrid position
Do you have an interest in helping Oregonians in need by assisting Providers and OHP Members with healthcare claims and bills? Do you have at least three years of experience dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance? We look forward to hearing from you!
Click Here to view a Dashboard of all current recruitments for the Health Systems Division. The specific positions associated with this posting are listed under REQ-132896. The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties.
This posting will be used to fill one (1) permanent, full-time position.
What you will do!
Conducts research on billing complaints from providers and members regarding their Medical, Dental, Vision and Pharmacy services. Conducts complex claims payment research and analysis to resolve claims processing issues and ensure accurate provider payments. Works with enrolled and non-enrolled providers to resolve billing issues. Primary contact for Provider Support Representatives and Program Analysts within the Provider Support Services unit.
Leadwork is on a recurring daily basis, the employee has been directed to perform substantially all of the following functions to orient new employees, if appropriate; assign and reassign tasks to accomplish prescribed work efficiently; give direction to workers concerning procedures; transmit established standards of performance to workers; review work of employees for conformance to standards; and provider informal assessment of workers performance to supervisor and/or manager.
What’s in it for you?
A position where your input and contributions impact the citizens of Oregon.
8 hours of vacation leave and 8 hours of sick leave per month
Nearly unbeatable medical, vision, and dental benefits
Pension and retirement programs
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. Click here , to learn more about OHA’s mission, vision and core values. OHA’s 10-year goal is to eliminate health inequities. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.”
WHAT WE ARE LOOKING FOR:
Required Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills;
OR
Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.
Requested Attributes:
Experience supporting the implementation of policies, projects and programs at the community, state, and/or national level that advance health equity, address systemic health disparities, and elevate the voice of community and those with lived experience.
Experience within the context of healthcare claims processing.
Knowledge of federal requirements, state rules and program requirements for the Oregon Medicaid Program
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Team collaboration & workload collaboration
Technical and computer skills
Workload planning & prioritization
Responsiveness and problem-solving skills
Written and oral communication, including preparation of reports and presentations
How to Apply
Please apply via Workday at the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OHA--Summer-Street/Provider-Billing---Compliance-Specialist--Program-Analyst-1-_REQ-132896
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.
THE POSITION
If you are bilingual and have customer service experience in a call center, retail sales, or a restaurant setting, we want to talk to you! The Commonwealth of Pennsylvania is seeking dedicated, Spanish speaking customer service professionals to join their unemployment compensation call centers. Experience the satisfaction of public service by helping your fellow Pennsylvanians with unemployment compensation! Watch this video to learn more about working at the Department of Labor & Industry.
DESCRIPTION OF WORK
The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions. They provide services to all UC customers by gathering information and pertinent data from claimants and employers to validate UC claims.
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information:
Full-time employment.
Work hours are 9:00 am to 5:00 pm, Monday - Friday, with 30-minute lunch. Work hours may vary based on operational needs.
Telework: These positions are headquartered at the Harrisburg UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home. If you are unable to telework, you will have the option to report to the office in Harrisburg.
You must have a personal computer (Windows 7 or 10), keyboard, mouse and high-speed internet access (High-speed internet, or broadband internet, is internet service with download speeds of at least 50 Mbps. Mobile Hot Spots, DSL, Dialup, and Satellite internet are not allowed for your internet connection due to connectivity issues) that you will be able to use when working from home, part time, as required.
Please note that Apple/Mac computer products are not acceptable for use.
Please note that a computer is required. Cell phones cannot be utilized.
If using a laptop, you must have a separate keyboard with the numeric keypad on the right side of the keyboard to use our system.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements:
Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or
Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
Other Requirements:
These positions requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
This position is subject to the promotion provisions of a collective bargaining agreement or memorandum of understanding.
You must be eligible for selection in accordance with merit system employment regulations.
Recruitment Methods:
Applicants must meet one of the following methods to be considered for this vacancy:
Promotion Without Exam
Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary and comparable minimum qualifications, will qualify for reassignment.)
Voluntary Demotion
Promotion Without Examination (PWOE):
Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:
Clerical Assistant 3
Clerical Supervisor 1
Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
The promotion without examination requirements are issued in accordance with merit system employment regulations.
Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Jul 03, 2023
Full time
THE POSITION
If you are bilingual and have customer service experience in a call center, retail sales, or a restaurant setting, we want to talk to you! The Commonwealth of Pennsylvania is seeking dedicated, Spanish speaking customer service professionals to join their unemployment compensation call centers. Experience the satisfaction of public service by helping your fellow Pennsylvanians with unemployment compensation! Watch this video to learn more about working at the Department of Labor & Industry.
DESCRIPTION OF WORK
The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions. They provide services to all UC customers by gathering information and pertinent data from claimants and employers to validate UC claims.
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information:
Full-time employment.
Work hours are 9:00 am to 5:00 pm, Monday - Friday, with 30-minute lunch. Work hours may vary based on operational needs.
Telework: These positions are headquartered at the Harrisburg UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home. If you are unable to telework, you will have the option to report to the office in Harrisburg.
You must have a personal computer (Windows 7 or 10), keyboard, mouse and high-speed internet access (High-speed internet, or broadband internet, is internet service with download speeds of at least 50 Mbps. Mobile Hot Spots, DSL, Dialup, and Satellite internet are not allowed for your internet connection due to connectivity issues) that you will be able to use when working from home, part time, as required.
Please note that Apple/Mac computer products are not acceptable for use.
Please note that a computer is required. Cell phones cannot be utilized.
If using a laptop, you must have a separate keyboard with the numeric keypad on the right side of the keyboard to use our system.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements:
Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or
Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
Other Requirements:
These positions requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
This position is subject to the promotion provisions of a collective bargaining agreement or memorandum of understanding.
You must be eligible for selection in accordance with merit system employment regulations.
Recruitment Methods:
Applicants must meet one of the following methods to be considered for this vacancy:
Promotion Without Exam
Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary and comparable minimum qualifications, will qualify for reassignment.)
Voluntary Demotion
Promotion Without Examination (PWOE):
Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:
Clerical Assistant 3
Clerical Supervisor 1
Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
The promotion without examination requirements are issued in accordance with merit system employment regulations.
Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
The Director of Housing Services is responsible for the leadership, operations, and collaborations of the Flexible Housing Pool (FHP)’s Housing Services Department. The FHP is a cross-sector investment and innovative program delivery strategy to increase housing resources in Chicago and Cook County for populations at the intersection of homelessness and other complex service needs. The Director will have oversight of the Housing Services Department which is the largest of three sub-teams within the FHP team’s structure. The Director of Housing Services is responsible for maintaining a diverse and quality affordable housing portfolio to ensure quick and successful housing placements for people experiencing homelessness. The Director will build and strengthen community relationships to increase housing stability for program tenants. The Center for Housing and Health is a supporting organization of AIDS Foundation Chicago.
The salary range for this role is $67,000 to $80,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Landlord Portfolio and Housing Placement Oversight • Foster and maintain a robust, equitable housing portfolio of Chicago and Cook County suburbs private market landlords; establish and maintain a sufficient number of units within Mobility Areas • Monitor all monthly, quarterly, and annual housing placement targets to meet or exceed goals • Establish and ensure landlord portfolio and housing placement metrics and outcomes are achieved • Ensure all applicable Fair Housing laws and local and regional landlord-tenant ordinances are adhered; confirm all leased units meet established housing quality standards • Affirm all master-leases and tenant-based leases are expertly executed; lease renewals are completed in a timely manner • Incorporate and align AFC/CHH’s Racial Equity Action Plan (REAP)’s goals and objectives into all aspects of the Housing Services Department’s efforts • Provide accurate and thorough reports to FHP leadership in a timely manner • Oversee the management and utilization of the Landlord Database • Ensure the program has a sufficient stock of quality and affordable “bridge” (SRO) units and hotel rooms for transitional utilization purposes • Coordinate with Department staff and subcontracted organization staff to ensure timely housing placements and long-term housing stability • Provide support to the Senior Director for budgets, grants, and expenses Staffing and Supervision • Provide direction and support to the Flexible Housing Pool (FHP)’s Housing Services Department; Supervise four (4) managers with a team of 17 direct service staff • Strategically manage and implement the Department’s growth • Hire, train, mentor, and supervise assigned management staff; support in the recruitment, selection, onboarding and on-going development of the Department’s direct services staff • Create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures • Support staff to reach targeted program goals • Ensure all Housing Services Department staff members receive and engage in professional development opportunities Collaborations and Community Engagement • Direct cross-team collaborations among the Department’s sub-teams to ensure timely housing placements and long-term housing stability • Provide meaningful engagement opportunities for the FHP’s landlords and property managers, i.e., Landlord Meetings, landlord trainings, newsletters, and other communications • Lead intra-AFC/CHH Housing Department special initiatives to integrate and enhance landlord engagement projects, i.e., KEYS, IDPH-HOPWA projects, etc.; participate in the planning and development of new housing projects • Collaborate and regularly meet with leaders across AFC/CHH departments impacting the Housing Services Department’s success, i.e. Rental Payment Processing, Data Services, Finance & Contracts; etc. • Establish strong relationships with the FHP’s leadership organizations and subcontracted partners • Develop and foster relationships with neighborhood groups; landlord associations; community partners; and/or elected officials to expand the FHP’s presence in the community • Provide leadership and/or support to FHP Governance workgroups (i.e. Racial Equity, Lived Experience Advisory Committee, Sustainability), as determined by the FHP Senior Director; • Lead or participate in committees of the Chicago Continuum of Care and/or other sector-related opportunities • Build meaningful partnerships with the city of Chicago’s Department of Housing, Chicago Housing Authority, affordable housing partners, and the Statewide Referral Network to create pathways for long-term housing stability for FHP tenants Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others • Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations • Protect organization’s value and manage risk by keeping information confidential • Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES Four (4) Managers: • Three (3) Landlord Engagement Managers • One (1) Manager, Housing Placement EXPERIENCE AND EDUCATION Minimum Qualifications • Bachelor’s degree in Human Services or related field and/or 3 or more years’ experience in Homelessness, Healthcare and/or Housing/Real Estate sectors • Two years supervisory experience Preferred Qualifications • Master’s degree in Human Services or related field • Five or more years’ experience in Homelessness, Healthcare and/or Housing/Real Estate sectors • Three or more years supervisory experience • Established networks and contacts in the field KNOWLEDGE, SKILLS, AND ABILITIES • Exceptional relationship-building and communication skills • Strong leadership and management skills • Knowledge of Fair Housing laws and Landlord-Tenant laws/ordinances • Knowledge of the homeless service system and other crisis service systems • Ability to present to large groups, and a comfort level with presentations generally • Excellent analytical abilities REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS • None WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. Some travel required within the city of Chicago, Suburban Cook County and occasionally nationwide.
Jun 29, 2023
Full time
The Director of Housing Services is responsible for the leadership, operations, and collaborations of the Flexible Housing Pool (FHP)’s Housing Services Department. The FHP is a cross-sector investment and innovative program delivery strategy to increase housing resources in Chicago and Cook County for populations at the intersection of homelessness and other complex service needs. The Director will have oversight of the Housing Services Department which is the largest of three sub-teams within the FHP team’s structure. The Director of Housing Services is responsible for maintaining a diverse and quality affordable housing portfolio to ensure quick and successful housing placements for people experiencing homelessness. The Director will build and strengthen community relationships to increase housing stability for program tenants. The Center for Housing and Health is a supporting organization of AIDS Foundation Chicago.
The salary range for this role is $67,000 to $80,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Landlord Portfolio and Housing Placement Oversight • Foster and maintain a robust, equitable housing portfolio of Chicago and Cook County suburbs private market landlords; establish and maintain a sufficient number of units within Mobility Areas • Monitor all monthly, quarterly, and annual housing placement targets to meet or exceed goals • Establish and ensure landlord portfolio and housing placement metrics and outcomes are achieved • Ensure all applicable Fair Housing laws and local and regional landlord-tenant ordinances are adhered; confirm all leased units meet established housing quality standards • Affirm all master-leases and tenant-based leases are expertly executed; lease renewals are completed in a timely manner • Incorporate and align AFC/CHH’s Racial Equity Action Plan (REAP)’s goals and objectives into all aspects of the Housing Services Department’s efforts • Provide accurate and thorough reports to FHP leadership in a timely manner • Oversee the management and utilization of the Landlord Database • Ensure the program has a sufficient stock of quality and affordable “bridge” (SRO) units and hotel rooms for transitional utilization purposes • Coordinate with Department staff and subcontracted organization staff to ensure timely housing placements and long-term housing stability • Provide support to the Senior Director for budgets, grants, and expenses Staffing and Supervision • Provide direction and support to the Flexible Housing Pool (FHP)’s Housing Services Department; Supervise four (4) managers with a team of 17 direct service staff • Strategically manage and implement the Department’s growth • Hire, train, mentor, and supervise assigned management staff; support in the recruitment, selection, onboarding and on-going development of the Department’s direct services staff • Create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures • Support staff to reach targeted program goals • Ensure all Housing Services Department staff members receive and engage in professional development opportunities Collaborations and Community Engagement • Direct cross-team collaborations among the Department’s sub-teams to ensure timely housing placements and long-term housing stability • Provide meaningful engagement opportunities for the FHP’s landlords and property managers, i.e., Landlord Meetings, landlord trainings, newsletters, and other communications • Lead intra-AFC/CHH Housing Department special initiatives to integrate and enhance landlord engagement projects, i.e., KEYS, IDPH-HOPWA projects, etc.; participate in the planning and development of new housing projects • Collaborate and regularly meet with leaders across AFC/CHH departments impacting the Housing Services Department’s success, i.e. Rental Payment Processing, Data Services, Finance & Contracts; etc. • Establish strong relationships with the FHP’s leadership organizations and subcontracted partners • Develop and foster relationships with neighborhood groups; landlord associations; community partners; and/or elected officials to expand the FHP’s presence in the community • Provide leadership and/or support to FHP Governance workgroups (i.e. Racial Equity, Lived Experience Advisory Committee, Sustainability), as determined by the FHP Senior Director; • Lead or participate in committees of the Chicago Continuum of Care and/or other sector-related opportunities • Build meaningful partnerships with the city of Chicago’s Department of Housing, Chicago Housing Authority, affordable housing partners, and the Statewide Referral Network to create pathways for long-term housing stability for FHP tenants Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others • Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations • Protect organization’s value and manage risk by keeping information confidential • Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES Four (4) Managers: • Three (3) Landlord Engagement Managers • One (1) Manager, Housing Placement EXPERIENCE AND EDUCATION Minimum Qualifications • Bachelor’s degree in Human Services or related field and/or 3 or more years’ experience in Homelessness, Healthcare and/or Housing/Real Estate sectors • Two years supervisory experience Preferred Qualifications • Master’s degree in Human Services or related field • Five or more years’ experience in Homelessness, Healthcare and/or Housing/Real Estate sectors • Three or more years supervisory experience • Established networks and contacts in the field KNOWLEDGE, SKILLS, AND ABILITIES • Exceptional relationship-building and communication skills • Strong leadership and management skills • Knowledge of Fair Housing laws and Landlord-Tenant laws/ordinances • Knowledge of the homeless service system and other crisis service systems • Ability to present to large groups, and a comfort level with presentations generally • Excellent analytical abilities REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS • None WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. Some travel required within the city of Chicago, Suburban Cook County and occasionally nationwide.
Job Title: Local Manager JD
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com .
Job Description: Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and delivery 100% employee and customer satisfaction.
This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities .
Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, time sheet approval for contractors and company resources and other duties as assigned by the Director of Operations .
Key Responsibilities and Accountabilities:
Operations Proficiency:
Has solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget)
Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
Holds team accountable to clearly achieving results through coaching and performance management.
Promotes new/existing products as required.
Ensures all customers’ requirements and needs are met.
Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers
Working with dispatch, monitor workload and schedule manpower and resources needed to meet workload demands, customer needs and company objectives.
Responsible for determining and fulfilling the needs of the team for employee development and training.
Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc.
Be cognizant of and support revenue budget.
Provide Capital Budget input as required.
Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
Business related functions: Employee time sheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization.
Employee Relations:
Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results
Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
Community Relations:
Positively represents the Company through active engagement and involvement in the community.
Competitive Marketplace:
Engages in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events).
Customer Ownership
Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
Holds employees and other departments accountable to meet customer needs/demands. (Does not take “no” for an answer).
Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Required Skills:
Two to four years of prior supervisory experience
Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Basic knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Must demonstrate good oral and written communication skills
Must take pride and ownership in work, and exhibit a willingness to learn.
2-3 years HSI/ DSL installation and repair experience.
Advance knowledge of plant service center, central office and outside plant functions
Basic knowledge of FTTH and data networking
Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
Must be able to perform complex hardware/software research and provide first level technical support
Five years minimum experience in OSP and central office engineering and construction.
Experience and knowledge of capital project management preferred.
Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction to include cable placement, line work and splicing.
Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware.
Education, certification and/or license requirements:
Must possess a valid state driver’s license
Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred.
Successful completion/certification in related technical fields or vendor equipment desired
BA/BS in Telecommunications, Operations Management or Business Administration preferred
CCNA, PMP or CWNP a plus
Environmental Factors/Physical Requirements:
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must be able to work in inclement weather, extended driving and lifting and carrying of moderately heavy objects.
Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.
Apr 25, 2023
Full time
Job Title: Local Manager JD
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com .
Job Description: Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and delivery 100% employee and customer satisfaction.
This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities .
Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, time sheet approval for contractors and company resources and other duties as assigned by the Director of Operations .
Key Responsibilities and Accountabilities:
Operations Proficiency:
Has solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget)
Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
Holds team accountable to clearly achieving results through coaching and performance management.
Promotes new/existing products as required.
Ensures all customers’ requirements and needs are met.
Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers
Working with dispatch, monitor workload and schedule manpower and resources needed to meet workload demands, customer needs and company objectives.
Responsible for determining and fulfilling the needs of the team for employee development and training.
Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc.
Be cognizant of and support revenue budget.
Provide Capital Budget input as required.
Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
Business related functions: Employee time sheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization.
Employee Relations:
Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results
Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
Community Relations:
Positively represents the Company through active engagement and involvement in the community.
Competitive Marketplace:
Engages in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events).
Customer Ownership
Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
Holds employees and other departments accountable to meet customer needs/demands. (Does not take “no” for an answer).
Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Required Skills:
Two to four years of prior supervisory experience
Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Basic knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Must demonstrate good oral and written communication skills
Must take pride and ownership in work, and exhibit a willingness to learn.
2-3 years HSI/ DSL installation and repair experience.
Advance knowledge of plant service center, central office and outside plant functions
Basic knowledge of FTTH and data networking
Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
Must be able to perform complex hardware/software research and provide first level technical support
Five years minimum experience in OSP and central office engineering and construction.
Experience and knowledge of capital project management preferred.
Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction to include cable placement, line work and splicing.
Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware.
Education, certification and/or license requirements:
Must possess a valid state driver’s license
Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred.
Successful completion/certification in related technical fields or vendor equipment desired
BA/BS in Telecommunications, Operations Management or Business Administration preferred
CCNA, PMP or CWNP a plus
Environmental Factors/Physical Requirements:
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must be able to work in inclement weather, extended driving and lifting and carrying of moderately heavy objects.
Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.
Goodwill of Central and Southern Indiana
Indianapolis, IN
Nurse-Family Partnership (NFP), a maternal and early childhood home visiting program, fosters long-term success for first-time parents, their babies, and society. Nurse-Family Partnership's maternal health program introduces vulnerable first-time parents to registered nurses. This program allows nurses to deliver the support first-time parents need to have a healthy pregnancy, become knowledgeable and informed parents, and provide their babies with the best possible start in life. Nurse-Family Partnership has demonstrated statistically that this research-based program significantly improves critical outcomes for at-risk women and their children who receive services in local communities. More information can be found at: www.nursefamilypartnership.org .
Beginning with nurse home visits that occur during pregnancy and continue until the child is age two, Nurse Home Visitors provide coaching and care to first-time expectant mothers. The nurse develops therapeutic relationships and utilizes concepts of reflection and motivational interviewing with women and their families in a home visiting environment modeling client-centered, strengths-based, and solution-focused approaches. The Nurse Home Visitor maintains the highest standards in clinical nursing practice and adherence to the NFP model, as well as to policies, procedures, guidelines, and standards of NFP and of the lead agency, Goodwill of Central and Southern Indiana. The Nurse Home Visitor will be on a team that includes other Nurse Home Visitors and a Nurse Supervisor.
Example Duties and Activities
Clinical
Plans and performs home visits to clients and their families in accordance with the NFP model and guidelines. Carries a caseload of 25 or more clients.
Assesses physical, emotional, social, and environmental needs of clients and their families as they relate to the NFP domains.
Assists clients and their families in establishing goals and attaining outcomes by providing education, support, and referral resources.
Coordinates access to community resources provided by NFP Guides, Goodwill staff, and partners with other outside professionals involved in providing services to women and families.
Formulates nursing diagnosis based on nursing assessment and client goals and evaluates client progress toward stated goals and NFP outcomes.
Professional Learning and Team Development
Engages in professional development to meet all NFP Nurse Home Visitor competency requirements and completes all required NFP education.
Utilizes reflective practice in weekly supervisory meetings with NFP Nurse Supervisor.
Schedules joint home visits with NFP Nurse Supervisor three times a year.
Engages in weekly alternating case conferences and staff meetings.
Accurately assesses own learning needs and develops strategies to meet them. Utilizes computers for distance learning. Establishes and records progress toward annual goals.
Stays informed of current health care developments to provide safe, quality nurse home visiting services.
Documentation, Reporting, and Quality Improvement
Ensures appropriate documentation, protecting private information, and timely/accurate data input to the NFP information management system (MIS) and utilizes web-based reports and other reports available through NFP.
Participates in review and evaluation of the MIS reports identifying achievements and areas for improvement. Engages in quality improvement efforts.
Community Relations
Participates in community coalition on behalf of NFP and promotes public awareness of NFP.
Develops and maintains community relationships to result in client referrals and resources.
Represents the NFP model and Goodwill of Central and Southern Indiana’s vision, mission and values to both internal and external customers and colleagues.
Required Competencies
Bi-lingual Fluency - Is able to communicate fluently in both English and Spanish.
Degree and Credential Requirements - Bachelor’s degree in nursing (BSN) and current Indiana Registered Nurse (RN) in good standing or the ability to obtain prior to start date.
Client Engagement - Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
Self-Reflection - Evaluates one’s own attitudes and actions to recognize successes and areas for self-improvement. Seeks and replies appropriately to feedback. Elicits and considers differing viewpoints when reviewing issues.
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support. Is able to receive as well as provide feedback to improve performance or processes.
Diversity Awareness - Works effectively delivering care and assistance which is mindful of different cultural/language traditions, showing respect and validation for diverse communities/organizations, low-income families, and models consistency with policies regarding human rights, equality, equity, and diversity.
Technical Knowledge – Has working knowledge of G Suite and MS Office and is open to acquiring new computer skills.
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend others' needs. Delivers information in person, in writing, and in a digital world.
Adaptability - Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and acknowledges those requiring extra attention. Foresees and seeks to avoid crisis management.
Teamwork - Works well with others and makes valued contributions in a team setting in order to achieve the required goals and outcomes. Contributes to creating a positive work environment that promotes productivity, mentoring, teamwork, and partnership.
Critical Thinking - Uses nursing judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Other Requirements
Ability to occasionally work a flexible schedule including some evenings and weekends.
Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.
Is able to travel to Denver, CO for all in-person education sessions.
Obtains and maintains current CPR certification.
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
Continuing education and leadership development as well as tuition reimbursement as well as tuition reimbursement
Comprehensive health plan
Paid time off (PTO) and paid holidays
Life, dental and vision insurance
Sabbatical and parenting leaves
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement options with generous company match %
Eligible for the Public Student Loan Forgiveness (PSLF) program
Mar 21, 2023
Full time
Nurse-Family Partnership (NFP), a maternal and early childhood home visiting program, fosters long-term success for first-time parents, their babies, and society. Nurse-Family Partnership's maternal health program introduces vulnerable first-time parents to registered nurses. This program allows nurses to deliver the support first-time parents need to have a healthy pregnancy, become knowledgeable and informed parents, and provide their babies with the best possible start in life. Nurse-Family Partnership has demonstrated statistically that this research-based program significantly improves critical outcomes for at-risk women and their children who receive services in local communities. More information can be found at: www.nursefamilypartnership.org .
Beginning with nurse home visits that occur during pregnancy and continue until the child is age two, Nurse Home Visitors provide coaching and care to first-time expectant mothers. The nurse develops therapeutic relationships and utilizes concepts of reflection and motivational interviewing with women and their families in a home visiting environment modeling client-centered, strengths-based, and solution-focused approaches. The Nurse Home Visitor maintains the highest standards in clinical nursing practice and adherence to the NFP model, as well as to policies, procedures, guidelines, and standards of NFP and of the lead agency, Goodwill of Central and Southern Indiana. The Nurse Home Visitor will be on a team that includes other Nurse Home Visitors and a Nurse Supervisor.
Example Duties and Activities
Clinical
Plans and performs home visits to clients and their families in accordance with the NFP model and guidelines. Carries a caseload of 25 or more clients.
Assesses physical, emotional, social, and environmental needs of clients and their families as they relate to the NFP domains.
Assists clients and their families in establishing goals and attaining outcomes by providing education, support, and referral resources.
Coordinates access to community resources provided by NFP Guides, Goodwill staff, and partners with other outside professionals involved in providing services to women and families.
Formulates nursing diagnosis based on nursing assessment and client goals and evaluates client progress toward stated goals and NFP outcomes.
Professional Learning and Team Development
Engages in professional development to meet all NFP Nurse Home Visitor competency requirements and completes all required NFP education.
Utilizes reflective practice in weekly supervisory meetings with NFP Nurse Supervisor.
Schedules joint home visits with NFP Nurse Supervisor three times a year.
Engages in weekly alternating case conferences and staff meetings.
Accurately assesses own learning needs and develops strategies to meet them. Utilizes computers for distance learning. Establishes and records progress toward annual goals.
Stays informed of current health care developments to provide safe, quality nurse home visiting services.
Documentation, Reporting, and Quality Improvement
Ensures appropriate documentation, protecting private information, and timely/accurate data input to the NFP information management system (MIS) and utilizes web-based reports and other reports available through NFP.
Participates in review and evaluation of the MIS reports identifying achievements and areas for improvement. Engages in quality improvement efforts.
Community Relations
Participates in community coalition on behalf of NFP and promotes public awareness of NFP.
Develops and maintains community relationships to result in client referrals and resources.
Represents the NFP model and Goodwill of Central and Southern Indiana’s vision, mission and values to both internal and external customers and colleagues.
Required Competencies
Bi-lingual Fluency - Is able to communicate fluently in both English and Spanish.
Degree and Credential Requirements - Bachelor’s degree in nursing (BSN) and current Indiana Registered Nurse (RN) in good standing or the ability to obtain prior to start date.
Client Engagement - Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
Self-Reflection - Evaluates one’s own attitudes and actions to recognize successes and areas for self-improvement. Seeks and replies appropriately to feedback. Elicits and considers differing viewpoints when reviewing issues.
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support. Is able to receive as well as provide feedback to improve performance or processes.
Diversity Awareness - Works effectively delivering care and assistance which is mindful of different cultural/language traditions, showing respect and validation for diverse communities/organizations, low-income families, and models consistency with policies regarding human rights, equality, equity, and diversity.
Technical Knowledge – Has working knowledge of G Suite and MS Office and is open to acquiring new computer skills.
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend others' needs. Delivers information in person, in writing, and in a digital world.
Adaptability - Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and acknowledges those requiring extra attention. Foresees and seeks to avoid crisis management.
Teamwork - Works well with others and makes valued contributions in a team setting in order to achieve the required goals and outcomes. Contributes to creating a positive work environment that promotes productivity, mentoring, teamwork, and partnership.
Critical Thinking - Uses nursing judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Other Requirements
Ability to occasionally work a flexible schedule including some evenings and weekends.
Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.
Is able to travel to Denver, CO for all in-person education sessions.
Obtains and maintains current CPR certification.
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
Continuing education and leadership development as well as tuition reimbursement as well as tuition reimbursement
Comprehensive health plan
Paid time off (PTO) and paid holidays
Life, dental and vision insurance
Sabbatical and parenting leaves
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement options with generous company match %
Eligible for the Public Student Loan Forgiveness (PSLF) program
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 07, 2023
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.