Do you have experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion? Are you committed to ensuring meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Determine strategies to move the agency, division, and peer services forward, set goals, creates, and implements action plans, and evaluate the process and results. Develops and institutes policies for effective integration of peers within the behavioral health care continuum. Leads OHA’s efforts to ensure meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system. The person in this position will utilize the lived experience of Oregonians to provide inspirational leadership to the agency and lead a team of behavioral health experts to break down historical communication and outreach barriers and ensure people with lived experience are continually leading behavioral health transformation efforts.
This position serves as the state’s chief technical advisor and consultant on matters of concern to consumers of behavioral health prevention, promotion, treatment and recovery services to OHA, the Governor’s office, the Legislative Assembly, local state and federal government agencies, tribes, community mental health and addictions programs. Provides oversight of the HSD behavioral health advisory groups, board and committees and provides strategic direction and oversight for peer delivered services and makes decisions to ensure the equitable distribution of resources and power by utilizing data, budgetary expenditures, and projections to determine financial and program impact, identifying, and determining program policy changes needed. Oversees the design and implementation of new programs to ensure commitment to eliminating health inequality while also making program level decisions about multiple, statewide programs and policies which impact behavioral healthcare services to consumers.
This position provides oversight for the implementation, monitoring and evaluation of all behavioral health programs, projects, and initiatives through supervision of the behavioral health operations unit. This position ensures adherence to legislative and OHA leadership priorities while guiding a diverse team of behavioral subject matter experts in their area to implement changes within the behavioral health unit to synthesize person-directed, trauma-informed, equitable, effective approaches towards behavioral health services in Oregon. Using this lens, they are using collaborative managerial and supervisory practices to revise methods for evaluation, monitoring, business practices, program funding, budget analysis, hiring and performance metrics.
What's in it for you? Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.
Desired Attributes
Experience in advancing health equity, addressing systemic health inequities and collaborating with diverse communities most harmed by social injustice and health inequities.
Lived experience with behavioral health needs or accessing behavioral health services. Must possess certification as a THW Certified Peer Support Specialist or Peer Wellness Specialist, or have ability to become certified within six months of hire.
Knowledge and / or experience with Peer Delivered Services.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience in advancing state and community-based programs or initiatives centered on people with lived experience.
Experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion.
Demonstrated ability to build and steward positive relationships with diverse community groups including people with lived experience, communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Established relationships with, or demonstrated ability to develop, strong, collaborative, and partnership-based relationships with people with lived experience, the peer community, and those receiving services within Oregon’s Behavioral Health System.
Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge and experience in designing, implementing, evaluation, and maintenance of state and federal programs, particularly those involving behavioral health and crossovers to the justice system.
Knowledge of Medicaid, community mental health programs, Substance Use Disorder and/or problem gambling health delivery systems, with experience implementing health care transformation in Oregon preferred.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management. Oral and written cross-cultural communications skills and experience preferred. Ability to use empathy and active listening to understand others’ concerns and to articulate and address those concerns in a proactive, resolution-focused way.
How to apply:
Complete the online application at oregonjobs.org using job number REQ-151504
Deadline 4/3/24
Mar 14, 2024
Full time
Do you have experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion? Are you committed to ensuring meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Determine strategies to move the agency, division, and peer services forward, set goals, creates, and implements action plans, and evaluate the process and results. Develops and institutes policies for effective integration of peers within the behavioral health care continuum. Leads OHA’s efforts to ensure meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system. The person in this position will utilize the lived experience of Oregonians to provide inspirational leadership to the agency and lead a team of behavioral health experts to break down historical communication and outreach barriers and ensure people with lived experience are continually leading behavioral health transformation efforts.
This position serves as the state’s chief technical advisor and consultant on matters of concern to consumers of behavioral health prevention, promotion, treatment and recovery services to OHA, the Governor’s office, the Legislative Assembly, local state and federal government agencies, tribes, community mental health and addictions programs. Provides oversight of the HSD behavioral health advisory groups, board and committees and provides strategic direction and oversight for peer delivered services and makes decisions to ensure the equitable distribution of resources and power by utilizing data, budgetary expenditures, and projections to determine financial and program impact, identifying, and determining program policy changes needed. Oversees the design and implementation of new programs to ensure commitment to eliminating health inequality while also making program level decisions about multiple, statewide programs and policies which impact behavioral healthcare services to consumers.
This position provides oversight for the implementation, monitoring and evaluation of all behavioral health programs, projects, and initiatives through supervision of the behavioral health operations unit. This position ensures adherence to legislative and OHA leadership priorities while guiding a diverse team of behavioral subject matter experts in their area to implement changes within the behavioral health unit to synthesize person-directed, trauma-informed, equitable, effective approaches towards behavioral health services in Oregon. Using this lens, they are using collaborative managerial and supervisory practices to revise methods for evaluation, monitoring, business practices, program funding, budget analysis, hiring and performance metrics.
What's in it for you? Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.
Desired Attributes
Experience in advancing health equity, addressing systemic health inequities and collaborating with diverse communities most harmed by social injustice and health inequities.
Lived experience with behavioral health needs or accessing behavioral health services. Must possess certification as a THW Certified Peer Support Specialist or Peer Wellness Specialist, or have ability to become certified within six months of hire.
Knowledge and / or experience with Peer Delivered Services.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience in advancing state and community-based programs or initiatives centered on people with lived experience.
Experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion.
Demonstrated ability to build and steward positive relationships with diverse community groups including people with lived experience, communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Established relationships with, or demonstrated ability to develop, strong, collaborative, and partnership-based relationships with people with lived experience, the peer community, and those receiving services within Oregon’s Behavioral Health System.
Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge and experience in designing, implementing, evaluation, and maintenance of state and federal programs, particularly those involving behavioral health and crossovers to the justice system.
Knowledge of Medicaid, community mental health programs, Substance Use Disorder and/or problem gambling health delivery systems, with experience implementing health care transformation in Oregon preferred.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management. Oral and written cross-cultural communications skills and experience preferred. Ability to use empathy and active listening to understand others’ concerns and to articulate and address those concerns in a proactive, resolution-focused way.
How to apply:
Complete the online application at oregonjobs.org using job number REQ-151504
Deadline 4/3/24
This position includes a signing bonus of $2,500 (full-time) for new county hires. Are you a champion for kinship placements? Have you been told you have excellent engagement and assessment skills? Do you enjoy a bit of detective work? The Division of Children, Youth and Families (CYF) of the Department of Family Services (DFS) is seeking a Kinship Navigator (Social Services Specialist III) to connect and work directly with kinship caregivers of children at risk of separation or who have already entered the child welfare system. Learn more about the culture of DFS, meet our director and some of our employees, watch videos about our programs, and check out the great health benefits offered by Fairfax County. Grow your career with Fairfax County! With more than 16,000 employees, Fairfax County is a diverse workforce offering employees stimulating and challenging opportunities across a broad scope of career opportunities. As a Fairfax County employee, you impact the well-being of our community every day. This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video and visit the One Fairfax webpage here . The Department of Family Services (DFS) is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here . The Kinship Navigator is a member of the Permanency Unit under the Foster Care and Adoption (FC&A) Resource and Support Program. Under general supervision of the Social Services Supervisor, performs tasks independently to protect children and build family resilience as articulated by local, state, and federal policies and laws. Working hour is Monday thru Friday from 8:00 a.m. to 4:30 p.m., however, evening, overnight, weekend, and holiday hours will be required. Duties and responsibilities include the following:
Connects with Spanish speaking potential kinship caregivers by phone or in person early in the family finding process
Engages with kinship caregivers identified through Family Finding to explore placement options
Provides information to kinship caregivers considering becoming certified as resource parents
Supports the kinship caregivers with the emergency foster home approval process to include completion of the mutual family assessment
Visits kinship caregivers in their homes
Uses automated technology in multiple systems to maintain client data, case records, and correspondence
Assesses and evaluates the potential kinship caregivers and provides information and resources
Collaborates with social services specialists within the Division of CYF to provide services to kinship caregivers and their families
Participates in kinship practice improvement teams within CYF and within the community
Provides support and resources to Fairfax County residents through responding to calls on the Kinship Resource Line
Works collaboratively with CYF Quality Assurance staff to evaluate kinship services and promote positive outcomes for kinship families
Provides supervisory support to staff during the absence of the unit supervisor
Perform other duties as assigned to ensure child safety and improve outcomes in families and improve outcomes in families
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Contributes to the development of protocols, policies, procedures, grants and contracts for a social services program, department, and other entities; Assists the supervisor in planning and carrying out training for new staff, providing guidance to staff. May directly supervise staff, and covers for the supervisor in their absence; Serves as a policy expert in an area of social work specialization; Conducts comprehensive clinical assessments and prepares and implements service plans; Works with clients to develop a plan of service to meet social, health, emotional and economic needs. With the client, formulates objectives and identifies actions to resolve the clients' problems; Conducts home visits to families for the purpose of monitoring, counseling and supervision; Provides crisis intervention on a timely basis to clients or families whose well being is seriously and immediately threatened, to include Child Protective Services after-hours; Conducts mediation services to families in conflict; Investigates allegations of abuse and neglect of children, elderly persons and incapacitated adults who live in the community and institutional facilities; Makes assessment of risks posed to clients in accordance with state and local policies, and works to ensure risks are eliminated or minimized; Evaluates child's readiness for placement and recommends placement, ensuring compliance with legal provisions; Evaluates and trains foster and adoptive parents; Works with the community to identify families, children and individuals needing services and to coordinate these services using a wrap-around approach; Advocates and assists families and individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug, housing referrals, home based services, training and medical services); Communicates and works with colleagues, clients and the community in a manner that supports the agency and program goals and objectives; Participates as a contributing member on interagency, multi-disciplinary teams, community groups and professional organizations; Collaborates and contributes to child specific teams on non-agency cases as assigned to assist in identifying community resources and services for families; Assesses eligibility for foster care protect/prevent funds; Participates, collaborates and contributes to Comprehensive Services Act activities for families on caseload; Provides training and education on a variety of social work topics; Uses automated technology and hard copy files to maintain and update case data, notes, documents, records, contacts and summaries of information; Manages and maintains program data and outcomes.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Thorough knowledge of the principles and practices of social work; Thorough knowledge of current social service problems and methods/approaches to address issues; Thorough knowledge of regulations and guidelines relating to the assigned area of social service specialization; Knowledge of casework supervision practices and procedures; Ability to analyze case information and to reach sound decisions on the basis of such information; Ability to communicate clearly and concisely, both orally and in writing; Ability to use automated technology to establish and maintain case records; Ability to maintain professional ethics and confidentiality of client information; Ability to establish and maintain effective working relationships with a variety of individuals.; Ability to schedule and manage workload sufficiently to meet deadlines; Ability to provide guidance, direction, supervision and coaching to less-experienced staff; Ability to provide management and oversight of a program or project.
Employment Standards
EMPLOYMENT STANDARDS: Graduation from an accredited four-year college or university with a bachelor's degree, plus three years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience. Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement . CERTIFICATES AND LICENSES REQUIRED: Valid driver's license. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background, a driving record check, and a Child Protective Services check to the satisfaction of the employer. PREFERRED QUALIFICATIONS:
Master's degree in social work (MSW) or a related human services degree
Knowledge of kinship practices and experience working with kinship families
At least four (4) years of work experience in Child Welfare
Experience working with individuals and families from diverse multi-cultural populations and facilitating community outreach.
Spanish Speaking
PHYSICAL REQUIREMENTS: Sufficiently mobile to attend home visits, court, meetings, and community events outside the office. Ability to use automated technology. Ability to communicate clearly and concisely, both orally and in writing. Work requires performing tasks with risks of secondary traumatic stress (STS). Ability to navigate through and make decisions in stressful and crisis situations. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include a practical exercise. The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Dec 19, 2023
Full time
This position includes a signing bonus of $2,500 (full-time) for new county hires. Are you a champion for kinship placements? Have you been told you have excellent engagement and assessment skills? Do you enjoy a bit of detective work? The Division of Children, Youth and Families (CYF) of the Department of Family Services (DFS) is seeking a Kinship Navigator (Social Services Specialist III) to connect and work directly with kinship caregivers of children at risk of separation or who have already entered the child welfare system. Learn more about the culture of DFS, meet our director and some of our employees, watch videos about our programs, and check out the great health benefits offered by Fairfax County. Grow your career with Fairfax County! With more than 16,000 employees, Fairfax County is a diverse workforce offering employees stimulating and challenging opportunities across a broad scope of career opportunities. As a Fairfax County employee, you impact the well-being of our community every day. This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video and visit the One Fairfax webpage here . The Department of Family Services (DFS) is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here . The Kinship Navigator is a member of the Permanency Unit under the Foster Care and Adoption (FC&A) Resource and Support Program. Under general supervision of the Social Services Supervisor, performs tasks independently to protect children and build family resilience as articulated by local, state, and federal policies and laws. Working hour is Monday thru Friday from 8:00 a.m. to 4:30 p.m., however, evening, overnight, weekend, and holiday hours will be required. Duties and responsibilities include the following:
Connects with Spanish speaking potential kinship caregivers by phone or in person early in the family finding process
Engages with kinship caregivers identified through Family Finding to explore placement options
Provides information to kinship caregivers considering becoming certified as resource parents
Supports the kinship caregivers with the emergency foster home approval process to include completion of the mutual family assessment
Visits kinship caregivers in their homes
Uses automated technology in multiple systems to maintain client data, case records, and correspondence
Assesses and evaluates the potential kinship caregivers and provides information and resources
Collaborates with social services specialists within the Division of CYF to provide services to kinship caregivers and their families
Participates in kinship practice improvement teams within CYF and within the community
Provides support and resources to Fairfax County residents through responding to calls on the Kinship Resource Line
Works collaboratively with CYF Quality Assurance staff to evaluate kinship services and promote positive outcomes for kinship families
Provides supervisory support to staff during the absence of the unit supervisor
Perform other duties as assigned to ensure child safety and improve outcomes in families and improve outcomes in families
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Contributes to the development of protocols, policies, procedures, grants and contracts for a social services program, department, and other entities; Assists the supervisor in planning and carrying out training for new staff, providing guidance to staff. May directly supervise staff, and covers for the supervisor in their absence; Serves as a policy expert in an area of social work specialization; Conducts comprehensive clinical assessments and prepares and implements service plans; Works with clients to develop a plan of service to meet social, health, emotional and economic needs. With the client, formulates objectives and identifies actions to resolve the clients' problems; Conducts home visits to families for the purpose of monitoring, counseling and supervision; Provides crisis intervention on a timely basis to clients or families whose well being is seriously and immediately threatened, to include Child Protective Services after-hours; Conducts mediation services to families in conflict; Investigates allegations of abuse and neglect of children, elderly persons and incapacitated adults who live in the community and institutional facilities; Makes assessment of risks posed to clients in accordance with state and local policies, and works to ensure risks are eliminated or minimized; Evaluates child's readiness for placement and recommends placement, ensuring compliance with legal provisions; Evaluates and trains foster and adoptive parents; Works with the community to identify families, children and individuals needing services and to coordinate these services using a wrap-around approach; Advocates and assists families and individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug, housing referrals, home based services, training and medical services); Communicates and works with colleagues, clients and the community in a manner that supports the agency and program goals and objectives; Participates as a contributing member on interagency, multi-disciplinary teams, community groups and professional organizations; Collaborates and contributes to child specific teams on non-agency cases as assigned to assist in identifying community resources and services for families; Assesses eligibility for foster care protect/prevent funds; Participates, collaborates and contributes to Comprehensive Services Act activities for families on caseload; Provides training and education on a variety of social work topics; Uses automated technology and hard copy files to maintain and update case data, notes, documents, records, contacts and summaries of information; Manages and maintains program data and outcomes.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Thorough knowledge of the principles and practices of social work; Thorough knowledge of current social service problems and methods/approaches to address issues; Thorough knowledge of regulations and guidelines relating to the assigned area of social service specialization; Knowledge of casework supervision practices and procedures; Ability to analyze case information and to reach sound decisions on the basis of such information; Ability to communicate clearly and concisely, both orally and in writing; Ability to use automated technology to establish and maintain case records; Ability to maintain professional ethics and confidentiality of client information; Ability to establish and maintain effective working relationships with a variety of individuals.; Ability to schedule and manage workload sufficiently to meet deadlines; Ability to provide guidance, direction, supervision and coaching to less-experienced staff; Ability to provide management and oversight of a program or project.
Employment Standards
EMPLOYMENT STANDARDS: Graduation from an accredited four-year college or university with a bachelor's degree, plus three years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience. Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement . CERTIFICATES AND LICENSES REQUIRED: Valid driver's license. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background, a driving record check, and a Child Protective Services check to the satisfaction of the employer. PREFERRED QUALIFICATIONS:
Master's degree in social work (MSW) or a related human services degree
Knowledge of kinship practices and experience working with kinship families
At least four (4) years of work experience in Child Welfare
Experience working with individuals and families from diverse multi-cultural populations and facilitating community outreach.
Spanish Speaking
PHYSICAL REQUIREMENTS: Sufficiently mobile to attend home visits, court, meetings, and community events outside the office. Ability to use automated technology. Ability to communicate clearly and concisely, both orally and in writing. Work requires performing tasks with risks of secondary traumatic stress (STS). Ability to navigate through and make decisions in stressful and crisis situations. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include a practical exercise. The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Do you have experience providing compliance-oriented strategy, support, and planning? Are you passionate about coordinating and collaborating across internal teams and external providers and community to increase quality improvement strategies that improve services within the behavioral health system? We look forward to hearing from you!
What you will do!
BEHAVIORAL HEALTH: Forensic Compliance Specialist (2 positions). One position will specifically focus on providing compliance-oriented strategy, support, and planning for Civil Commitment policies, procedures and program priorities. One position will specifically focus on providing compliance-oriented strategy, support, and planning for Psychiatric Security Review Board (PSRB); Guilty Except for Insanity (GEI) and Jail Diversion policies, procedures and program priorities.
BEHAVIORAL HEALTH: Licensing & Certification Compliance Specialist (Management Service). The primary purpose of this position is to provide regulatory oversight for mental health facilities and providers.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Five years experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance or eligibility with program guidelines and regulations. Three of the five years must be above the technical support level. (Note: some positions may require experience in a specific regulatory industry or program)
College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.
Desired Attributes
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience supporting the development and implementation of policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Experience factoring in the perspectives of diverse populations most harmed by social injustice and inequities including communities of color, immigrant groups, the disability and neurodivergent communities, veterans, older adults, individuals identifying as LGBTQIA+ and other communities that have been traditionally marginalized.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
[For Forensic Compliance Specialist] Knowledge of Oregon’s rules and laws related to guardianship, civil commitment, guilty except for insanity, aid and assist, magistrate holds.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies.
Experience and knowledge of Oregon's Behavioral Health System and relational landscape of key partners, providers, community based organizations, and advocacy groups.
Ability to demonstrate advanced Microsoft Excel, Word, Outlook, and use of collaboration tools such as Microsoft Teams and SharePoint
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management.
Demonstrates skills in the following areas:
Community and Partner Engagement
Compliance for licensing, certification and program specific requirements
Data Synthesis, Analysis and Reporting
Issue Identification and Resolution
Performance / Process / Quality Improvement
Policy Advisement
Project Management
Strong Oral and Written Communication
Expert level Technical Assistance
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
Nov 22, 2023
Full time
Do you have experience providing compliance-oriented strategy, support, and planning? Are you passionate about coordinating and collaborating across internal teams and external providers and community to increase quality improvement strategies that improve services within the behavioral health system? We look forward to hearing from you!
What you will do!
BEHAVIORAL HEALTH: Forensic Compliance Specialist (2 positions). One position will specifically focus on providing compliance-oriented strategy, support, and planning for Civil Commitment policies, procedures and program priorities. One position will specifically focus on providing compliance-oriented strategy, support, and planning for Psychiatric Security Review Board (PSRB); Guilty Except for Insanity (GEI) and Jail Diversion policies, procedures and program priorities.
BEHAVIORAL HEALTH: Licensing & Certification Compliance Specialist (Management Service). The primary purpose of this position is to provide regulatory oversight for mental health facilities and providers.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Five years experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance or eligibility with program guidelines and regulations. Three of the five years must be above the technical support level. (Note: some positions may require experience in a specific regulatory industry or program)
College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.
Desired Attributes
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience supporting the development and implementation of policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Experience factoring in the perspectives of diverse populations most harmed by social injustice and inequities including communities of color, immigrant groups, the disability and neurodivergent communities, veterans, older adults, individuals identifying as LGBTQIA+ and other communities that have been traditionally marginalized.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
[For Forensic Compliance Specialist] Knowledge of Oregon’s rules and laws related to guardianship, civil commitment, guilty except for insanity, aid and assist, magistrate holds.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies.
Experience and knowledge of Oregon's Behavioral Health System and relational landscape of key partners, providers, community based organizations, and advocacy groups.
Ability to demonstrate advanced Microsoft Excel, Word, Outlook, and use of collaboration tools such as Microsoft Teams and SharePoint
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management.
Demonstrates skills in the following areas:
Community and Partner Engagement
Compliance for licensing, certification and program specific requirements
Data Synthesis, Analysis and Reporting
Issue Identification and Resolution
Performance / Process / Quality Improvement
Policy Advisement
Project Management
Strong Oral and Written Communication
Expert level Technical Assistance
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
Oregon Health Authority
Salem, OR and Portland, OR HYBRID
Do you have experience developing, implementing, and providing oversight of policies and programs at the community, state, and/or national level that promote equity and inclusion and reduce disparities? Are you passionate about prioritizing community voice throughout iterative improvement cycles from concept and design to implementation and integration? We look forward to hearing from you!
This posting will be used to fill two (2) permanent, full-time positions. These positions are classified as Management Service and are not represented by a union.
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
MEDICAID: Senior Community Engagement Analyst: This position directs a team of community engagement specialists on developing deep, trusting relationships in the community and has extensive skill in community partnership building.
This position defines and leads community engagement workstreams within the 1115 Demonstration Waiver implementation and ensures alignment, integration and collaboration with the 1115 Medicaid Waiver policy analysts who hold accountability for Health Related Social Needs (Housing, Nutrition, Climate) and for Waiver Transition Populations (Child Welfare, Residential Behavioral Health, Youth and Adults leaving Carceral Settings).
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Any combination of experience and education equivalent to eight years of experience that typically supports the knowledge and skills for the classification.
A Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills can substitute for years of experience.
Example: A Bachelor’s Degree plus five years of applicable professional or lived experience.
Desired Attributes
Preference may be given for the ability to read, write, speak and interpret English and one of the 5 most common languages in Oregon other than English (Spanish, Vietnamese, Chinese, Russian, and Korean) with full proficiency in a culturally humble manner.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience developing, implementing policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Experience in collaborating with diverse populations most harmed by social injustice and inequities; demonstrated ability to build and steward positive relationships with diverse community groups including communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Knowledge about OHA/DHS contracts/interagency agreement administration, procurement, and project management.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management.
Demonstrates skills in the following areas:
Community and Partner Engagement
Expert level Technical Assistance
Policy Advisement
Program Design, Implementation, and Evaluation
Project Management
Systems and Organizational Improvement
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
Oct 27, 2023
Full time
Do you have experience developing, implementing, and providing oversight of policies and programs at the community, state, and/or national level that promote equity and inclusion and reduce disparities? Are you passionate about prioritizing community voice throughout iterative improvement cycles from concept and design to implementation and integration? We look forward to hearing from you!
This posting will be used to fill two (2) permanent, full-time positions. These positions are classified as Management Service and are not represented by a union.
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
MEDICAID: Senior Community Engagement Analyst: This position directs a team of community engagement specialists on developing deep, trusting relationships in the community and has extensive skill in community partnership building.
This position defines and leads community engagement workstreams within the 1115 Demonstration Waiver implementation and ensures alignment, integration and collaboration with the 1115 Medicaid Waiver policy analysts who hold accountability for Health Related Social Needs (Housing, Nutrition, Climate) and for Waiver Transition Populations (Child Welfare, Residential Behavioral Health, Youth and Adults leaving Carceral Settings).
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Any combination of experience and education equivalent to eight years of experience that typically supports the knowledge and skills for the classification.
A Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills can substitute for years of experience.
Example: A Bachelor’s Degree plus five years of applicable professional or lived experience.
Desired Attributes
Preference may be given for the ability to read, write, speak and interpret English and one of the 5 most common languages in Oregon other than English (Spanish, Vietnamese, Chinese, Russian, and Korean) with full proficiency in a culturally humble manner.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience developing, implementing policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Experience in collaborating with diverse populations most harmed by social injustice and inequities; demonstrated ability to build and steward positive relationships with diverse community groups including communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Knowledge about OHA/DHS contracts/interagency agreement administration, procurement, and project management.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management.
Demonstrates skills in the following areas:
Community and Partner Engagement
Expert level Technical Assistance
Policy Advisement
Program Design, Implementation, and Evaluation
Project Management
Systems and Organizational Improvement
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
Family Services Specialist (Foster Care/Adoption)
$21.97 – 25.16 / hour or higher DOQ + Part-Time County Benefits . Part Time Position Available (28 hours per week).
James City County’s Social Services Department seeks an individual to perform responsible work providing support and assistance to agency customers with personal, social, health, and economic needs; counsel clients, make referrals, determine eligibility for social services, and serve as liaison between clients and ancillary agencies providing services.
Responsibilities:
Counsels and provides services to families and individuals by focusing on family preservation and reunification; monitors progress of customers; implements court ordered services; works with families to prevent crises.
Provides protective services to children, the elderly, and the disabled in the community; secures the well-being of children, older adults, and families; removes victims from homes if necessary; provides after hours on-call services and emergency intervention.
Manages assigned caseload by maintaining files, telephone contacts, referrals to private vendors for services, and preparing documents.
Conducts field visits to schools, homes, and hospitals; makes referrals; coordinates with law enforcement and school personnel; makes serious and complex decisions and defends them in court.
Makes referrals for services by being knowledgeable of local services and resources, working with service providers in the community, serving on interagency service assessment teams; serves as client advocate in accessing services and working with other agencies such as schools, courts, and mental health professionals.
Provides assessment and case management for customers; develops and implements service plans to address family and individual needs.
Provides 24-hour on-call responsibilities and is trained to provide emergency interventions.
(Family Services Specialist III) Assists in case-related situations; represents the agency by actively serving on local, regional, and state workgroups and taskforces; provides trainings for agency staff and/or community partners; covers cases during absences, leave and vacancies.
Requirements:
Any combination of education and experience equivalent to a Bachelor’s Degree in human services or related field and some related human services experience.
Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to analyze and use judgment in accomplishing diversified duties; think independently within the limits of policies, standards, and precedents.
Click here for full job description. Accepting applications until 11:59PM EST on 10/01/2023. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Aug 07, 2023
Full time
Family Services Specialist (Foster Care/Adoption)
$21.97 – 25.16 / hour or higher DOQ + Part-Time County Benefits . Part Time Position Available (28 hours per week).
James City County’s Social Services Department seeks an individual to perform responsible work providing support and assistance to agency customers with personal, social, health, and economic needs; counsel clients, make referrals, determine eligibility for social services, and serve as liaison between clients and ancillary agencies providing services.
Responsibilities:
Counsels and provides services to families and individuals by focusing on family preservation and reunification; monitors progress of customers; implements court ordered services; works with families to prevent crises.
Provides protective services to children, the elderly, and the disabled in the community; secures the well-being of children, older adults, and families; removes victims from homes if necessary; provides after hours on-call services and emergency intervention.
Manages assigned caseload by maintaining files, telephone contacts, referrals to private vendors for services, and preparing documents.
Conducts field visits to schools, homes, and hospitals; makes referrals; coordinates with law enforcement and school personnel; makes serious and complex decisions and defends them in court.
Makes referrals for services by being knowledgeable of local services and resources, working with service providers in the community, serving on interagency service assessment teams; serves as client advocate in accessing services and working with other agencies such as schools, courts, and mental health professionals.
Provides assessment and case management for customers; develops and implements service plans to address family and individual needs.
Provides 24-hour on-call responsibilities and is trained to provide emergency interventions.
(Family Services Specialist III) Assists in case-related situations; represents the agency by actively serving on local, regional, and state workgroups and taskforces; provides trainings for agency staff and/or community partners; covers cases during absences, leave and vacancies.
Requirements:
Any combination of education and experience equivalent to a Bachelor’s Degree in human services or related field and some related human services experience.
Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to analyze and use judgment in accomplishing diversified duties; think independently within the limits of policies, standards, and precedents.
Click here for full job description. Accepting applications until 11:59PM EST on 10/01/2023. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Family Services Assistant
$33,339 / year or higher DOQ + Full-Time County Benefits .
James City County’s Department of Social Services seeks an individual to perform responsible work educating clients about available social, health and economic resources; supporting and assisting clients by providing in-home counseling; and assisting with the implementation of prescribed service plans.
Responsibilities:
Receives and evaluates incoming calls to child protective services (CPS), adult protective services (APS) and foster care; provides backup to CPS, APS, and foster care on-call services.
Provides direct and ongoing services to clients as directed by assigned worker or supervisor; assists family services specialists with developing, organizing, and conducting programs to prevent and resolve problems; assists in the formation of service objectives and development of the service plan; arranges for delivery of services; records cases and summarizes services provided for reports.
Assists family services specialists in completing forms and applications to include eligibility forms; assists customers in obtaining and verifying client information; provides transportation to eligibility appointments; serves as liaison between the customer, family services specialist and eligibility worker to assure customer receives the benefits for which they are eligible.
Requirements:
Any combination of education and experience equivalent to a high school diploma; Bachelor’s degree in human services or related field preferred; some related administrative work experience, preferably in the human services field.
Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to analyze and use judgment in accomplishing diversified duties; think independently within the limits of policies, standards, and precedents; express ideas concisely orally and in writing; establish and maintain effective working relationships with staff, other County officials and the public.
Click here for full job description. Accepting application until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Apr 24, 2023
Full time
Family Services Assistant
$33,339 / year or higher DOQ + Full-Time County Benefits .
James City County’s Department of Social Services seeks an individual to perform responsible work educating clients about available social, health and economic resources; supporting and assisting clients by providing in-home counseling; and assisting with the implementation of prescribed service plans.
Responsibilities:
Receives and evaluates incoming calls to child protective services (CPS), adult protective services (APS) and foster care; provides backup to CPS, APS, and foster care on-call services.
Provides direct and ongoing services to clients as directed by assigned worker or supervisor; assists family services specialists with developing, organizing, and conducting programs to prevent and resolve problems; assists in the formation of service objectives and development of the service plan; arranges for delivery of services; records cases and summarizes services provided for reports.
Assists family services specialists in completing forms and applications to include eligibility forms; assists customers in obtaining and verifying client information; provides transportation to eligibility appointments; serves as liaison between the customer, family services specialist and eligibility worker to assure customer receives the benefits for which they are eligible.
Requirements:
Any combination of education and experience equivalent to a high school diploma; Bachelor’s degree in human services or related field preferred; some related administrative work experience, preferably in the human services field.
Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to analyze and use judgment in accomplishing diversified duties; think independently within the limits of policies, standards, and precedents; express ideas concisely orally and in writing; establish and maintain effective working relationships with staff, other County officials and the public.
Click here for full job description. Accepting application until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov