POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Oct 24, 2023
Full time
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Recovery.
Job Summary:
The Director of Recovery is a member of the clinical operations leadership team and serves in a transformative leadership role related to organizational leadership, continuous improvement, and continuous learning. The Director of Recovery oversights the Lifelong Recovery Program which includes Recovery First and Lasting Recovery. Participating in strategic change initiatives both within the organization and with state level initiatives, this position serves as a subject matter expert in substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders, guiding quality review and performance improvement initiatives.
Essential Leadership Responsibilities:
Essential to being a member of Cummins' Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission-driven Decision-making : Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership : Collaborate efforts with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture : Build and sustain an organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed : Maintain communication networks with community stakeholder and internal employees; Consider feedback to drive enhanced performance.
Essential Functions :
Regular and reliable attendance is necessary to perform the following essential functions of the position.
Department Oversight and Performance : Consistent with organizationally defined leadership and management best practices, ensure delivery of quality clinical care and systemic consistency throughout assigned department. Lead the department in achieving successful outcomes and contribute to the success of the program.
For area of subject matter expertise, oversight evidence-based practices and facilitate implementation into standard care.
Enforce organizational policy, procedure, and risk management practices.
Participate in the development and/or oversight of grants and funding proposals.
Provide individual and group clinical supervision within subject matter expertise to meet unmet clinical needs within programs and amongst leaders.
Program Development and Change : Through the organizationally defined, ongoing planning process used to establish projects and evaluate their outcome, participate in program development and planning to establish organizational best practices.
Participate in organizational annual, strategic, and budget plan development and ensure achievement of the goals.
Attend Leadership Council, Risk Management Council, and Systems meetings representing the department.
Lead Best Practice Councils; Participate in project development, task groups, and other organizationally established program development initiatives.
Develop, review, revise, and implement organizational policy and procedure to be consistent with the everchanging external environment.
May develop and review contacts and memoranda of understanding.
Community Engagement and Mission Advocacy : Build positive, collaborative partnerships with community members and stakeholders.
Participate in strategic community engagement to strengthen the organization's collaborative involvement with other community entities interconnected to substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Represent Cummins at state and/ or regional committees.
Quality Assurance and Performance Improvement : Identify risk through internal auditing. Lead organizational PI initiatives and ensure successful outcomes.
Participate in organizational audits from external credentialing and accreditation bodies and lead performance improvement initiatives that may follow.
Conduct routine audits to ensure compliance with accountability standards and communicate findings through organizationally defined systems.
Participate in Quality Assurance Council.
Professional Development and Competency : Ensure competency and compliance with internal privileging and credentialing of employees through organizationally defined systems with a focus upon the scope of substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Evaluate and provide coaching to providers and leaders as related to provider competency and performance within scope.
Participate in the development and implementation of organizational training plan, with emphasis on departmental scope.
Provide supervision to front line leaders in department.
Participate in the monthly Team Leader Meeting.
Create and provide professional development trainings through teaching during new employee orientation, as a part of the organizational training plan, and to support other leaders' training needs throughout the organization.
Recruitment and Retention : Recruit, hire, and retain qualified employees.
Participate in the development and implementation of organizational recruitment plan.
Interview applicants for open positions and collaborate with others organizational systems to onboard the new employee.
Participate in the development and implementation of organizational and divisional retention plans.
Training and Development:
Participates in continuing education programs and in-service training consistent with professional licensure and internal standards or as deemedappropriate to increase personal and professional effectiveness and improve the service quality provided to the people we serve.
Education and/or Experience:
Licensed Provider (LCSW, LMHC, LCAC, or LMFT) with a Master's degree
Skills, Knowledge & Abilities :
Clinical Skills: Advanced knowledge of clinical standards, best practices, behavioral health services, and modalities of treatment within the scope of this position and associated with professional licensure; Clinical knowledge related to quality of care for the scope of this position; Knowledge of community mental health services and resources on a local, state and national level; Ability to guide the organization in meeting and exceeding standards; Ability to follow corporate guidelines related to policies and procedures.
Strategic Thinking and Foresight Skills : Ability to develop strategic, forward-looking plans; Ability to factor in the needs of every part of an organization; Ability to analyze organizational strengths, weaknesses, opportunities, and threats.
Systems Thinking Skills :Ability to effectively work and build working relationships cross-functionally; Ability to make decisions in the best interest of the organization and the people we serve; Ability to approach work through collaborating with a team; Ability to seek understanding without jumping to judgements or conclusions; Ability to consider all interconnected departments and steps of a workflow; Ability to get a team to work across functions as needed.
Conflict Resolution Skills : Ability to have crucial conversations that seek resolution to disputes; Ability to proactively work with people from other teams, branches, or departments to ensure workflows and ideas are optimally aligned and goals are shared;Ability to maintain collaborative relationships with organizational leaders.
Prioritization Skills : Ability to prioritize tasks and efficiently use time.
Emotional Intelligence Leadership Skills :Ability to effectively communicate in writing and orally;High level of emotional intelligence to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict;Ability to work with diverse teams; Proficiency and commitment to internal and external customer service; Ability to interact with courtesy and respect; Recognized as one who can adapt and positively lead in a changing, sometimes in a disruptive environment;Ability to develop professional relationships involving direct communication;Ability to communicate openly, clearly, and in a spirit of cooperation. Recognized by others as having a positive, engaging leadership attitude.
Employee Development Skills : Ability to lead through teaching and coaching; Ability to empower employees to grow and professionally develop.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/227213-47726.html
Aug 20, 2023
Full time
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Recovery.
Job Summary:
The Director of Recovery is a member of the clinical operations leadership team and serves in a transformative leadership role related to organizational leadership, continuous improvement, and continuous learning. The Director of Recovery oversights the Lifelong Recovery Program which includes Recovery First and Lasting Recovery. Participating in strategic change initiatives both within the organization and with state level initiatives, this position serves as a subject matter expert in substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders, guiding quality review and performance improvement initiatives.
Essential Leadership Responsibilities:
Essential to being a member of Cummins' Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission-driven Decision-making : Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership : Collaborate efforts with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture : Build and sustain an organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed : Maintain communication networks with community stakeholder and internal employees; Consider feedback to drive enhanced performance.
Essential Functions :
Regular and reliable attendance is necessary to perform the following essential functions of the position.
Department Oversight and Performance : Consistent with organizationally defined leadership and management best practices, ensure delivery of quality clinical care and systemic consistency throughout assigned department. Lead the department in achieving successful outcomes and contribute to the success of the program.
For area of subject matter expertise, oversight evidence-based practices and facilitate implementation into standard care.
Enforce organizational policy, procedure, and risk management practices.
Participate in the development and/or oversight of grants and funding proposals.
Provide individual and group clinical supervision within subject matter expertise to meet unmet clinical needs within programs and amongst leaders.
Program Development and Change : Through the organizationally defined, ongoing planning process used to establish projects and evaluate their outcome, participate in program development and planning to establish organizational best practices.
Participate in organizational annual, strategic, and budget plan development and ensure achievement of the goals.
Attend Leadership Council, Risk Management Council, and Systems meetings representing the department.
Lead Best Practice Councils; Participate in project development, task groups, and other organizationally established program development initiatives.
Develop, review, revise, and implement organizational policy and procedure to be consistent with the everchanging external environment.
May develop and review contacts and memoranda of understanding.
Community Engagement and Mission Advocacy : Build positive, collaborative partnerships with community members and stakeholders.
Participate in strategic community engagement to strengthen the organization's collaborative involvement with other community entities interconnected to substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Represent Cummins at state and/ or regional committees.
Quality Assurance and Performance Improvement : Identify risk through internal auditing. Lead organizational PI initiatives and ensure successful outcomes.
Participate in organizational audits from external credentialing and accreditation bodies and lead performance improvement initiatives that may follow.
Conduct routine audits to ensure compliance with accountability standards and communicate findings through organizationally defined systems.
Participate in Quality Assurance Council.
Professional Development and Competency : Ensure competency and compliance with internal privileging and credentialing of employees through organizationally defined systems with a focus upon the scope of substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Evaluate and provide coaching to providers and leaders as related to provider competency and performance within scope.
Participate in the development and implementation of organizational training plan, with emphasis on departmental scope.
Provide supervision to front line leaders in department.
Participate in the monthly Team Leader Meeting.
Create and provide professional development trainings through teaching during new employee orientation, as a part of the organizational training plan, and to support other leaders' training needs throughout the organization.
Recruitment and Retention : Recruit, hire, and retain qualified employees.
Participate in the development and implementation of organizational recruitment plan.
Interview applicants for open positions and collaborate with others organizational systems to onboard the new employee.
Participate in the development and implementation of organizational and divisional retention plans.
Training and Development:
Participates in continuing education programs and in-service training consistent with professional licensure and internal standards or as deemedappropriate to increase personal and professional effectiveness and improve the service quality provided to the people we serve.
Education and/or Experience:
Licensed Provider (LCSW, LMHC, LCAC, or LMFT) with a Master's degree
Skills, Knowledge & Abilities :
Clinical Skills: Advanced knowledge of clinical standards, best practices, behavioral health services, and modalities of treatment within the scope of this position and associated with professional licensure; Clinical knowledge related to quality of care for the scope of this position; Knowledge of community mental health services and resources on a local, state and national level; Ability to guide the organization in meeting and exceeding standards; Ability to follow corporate guidelines related to policies and procedures.
Strategic Thinking and Foresight Skills : Ability to develop strategic, forward-looking plans; Ability to factor in the needs of every part of an organization; Ability to analyze organizational strengths, weaknesses, opportunities, and threats.
Systems Thinking Skills :Ability to effectively work and build working relationships cross-functionally; Ability to make decisions in the best interest of the organization and the people we serve; Ability to approach work through collaborating with a team; Ability to seek understanding without jumping to judgements or conclusions; Ability to consider all interconnected departments and steps of a workflow; Ability to get a team to work across functions as needed.
Conflict Resolution Skills : Ability to have crucial conversations that seek resolution to disputes; Ability to proactively work with people from other teams, branches, or departments to ensure workflows and ideas are optimally aligned and goals are shared;Ability to maintain collaborative relationships with organizational leaders.
Prioritization Skills : Ability to prioritize tasks and efficiently use time.
Emotional Intelligence Leadership Skills :Ability to effectively communicate in writing and orally;High level of emotional intelligence to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict;Ability to work with diverse teams; Proficiency and commitment to internal and external customer service; Ability to interact with courtesy and respect; Recognized as one who can adapt and positively lead in a changing, sometimes in a disruptive environment;Ability to develop professional relationships involving direct communication;Ability to communicate openly, clearly, and in a spirit of cooperation. Recognized by others as having a positive, engaging leadership attitude.
Employee Development Skills : Ability to lead through teaching and coaching; Ability to empower employees to grow and professionally develop.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/227213-47726.html
Cummins Behavioral Health Systems, Inc. is seeking a dedicated, creative licensed clinical professional to serve in a new position as Child Resiliency Specialist.
Job Summary:
The Child Resiliency Specialist is a member of the clinical operations leadership team with two primary functions: Child provider and program clinical oversight (40%) and organizational rendering provider support for high quality Person and Family-centered Treatment Plans (60%). Child provider support includes providing virtual and face-to-face clinical supervision to providers working with families involved in child welfare programming.
Child clinical program support includes oversighting centralized child welfare program functions such as chart review and consistent quality. A unique facet of this position is that this licensed provider works directly under the Senior HSPP and serves as a rendering provider who collaborates with the HSPP team, virtually reviews and endorses treatment plans, as well as supports providers in developing quality care plans.
Essential Leadership Responsibilities:
Essential to being a member of Cummins' Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission -drive Decision-making: Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership: Collaborate efforts with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture: Build and sustain an organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed: Maintain communication networks with community stakeholder and internal employees; Consider feedback to drive enhanced performance.
Essential Functions:
Regular and reliable attendance is necessary to perform the following essential functions of the position. The position is hybrid with a combination of virtual and in office time.
Child Provider and Program Clinical Oversight (40% of the role)- Provide clinical supervision to providers and oversight organization quality program resulting in the organizations delivery of consistent and effective clinical care
Provide clinical supervision to assigned Child Providers serving families involved in child welfare services (note: Family Preservation and Department of Child Service standards require providers to have a high frequency of regular clinical supervision; this role assists the organization in meeting this requirement)
Child welfare provider clinical chart review to ensure child welfare standards are consistently met
Ensure organization level accreditation and quarterly standard performance improvement
Attend state level meetings and bring information back to key organizational meetings
Lead defined organization meetings to ensure our leaders and providers are unified in their delivery of quality child welfare services
Oversight of Person and Family-centered Treatment Plans (60% of the role)- Serve as a rendering provider with the primary scope of reviewing Person and Family-centered Treatment Plans, coaching providers in a greater understanding of meaningful treatment planning, and ensuring plans meet quality standards. Through quality treatment planning and empowering clinical providers, impact a population of people in achieving greater outcomes.
Review Treatment Plans and Discharge Summaries, as per regulatory body standards.
Coach and assist providers in developing quality plans, including providing feedback when standards are not met as well as positive affirmation for accomplishments
Work closely with the HSPP team to ensure consistency and continuity of oversight
Education and/or Experience:
Licensed Provider (LCSW, LMHC, LCAC, or LMFT) with a Master's degree
Skills, Knowledge & Abilities:
Clinical Skills: Advanced knowledge of clinical standards, best practices, behavioral health services, and modalities of treatment within the scope of this position and associated with professional licensure; Clinical knowledge related to quality of care for the scope of this position; Knowledge of community mental health services and resources on a local, state and national level; Ability to guide the organization in meeting and exceeding standards; Ability to follow corporate guidelines related to policies and procedures.
Strategic Thinking and Foresight Skills : Ability to develop strategic, forward-looking plans; Ability to factor in the needs of every part of an organization; Ability to analyze organizational strengths, weaknesses, opportunities, and threats.
Systems Thinking Skills : Ability to effectively work and build working relationships cross-functionally; Ability to make decisions in the best interest of the organization and the people we serve; Ability to approach work through collaborating with a team; Ability to seek understanding without jumping to judgements or conclusions; Ability to consider all interconnected departments and steps of a workflow; Ability to get a team to work across functions as needed.
Prioritization Skills : Ability to prioritize tasks and efficiently use time.
Emotional Intelligence Leadership Skills : Ability to effectively communicate in writing and orally; High level of emotional intelligence to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict; Ability to work with diverse teams; Proficiency and commitment to internal and external customer service; Ability to interact with courtesy and respect; Recognized as one who can adapt and positively lead in a changing, sometimes in a disruptive environment; Ability to develop professional relationships involving direct communication; Ability to communicate openly, clearly, and in a spirit of cooperation. Recognized by others as having a positive, engaging leadership attitude.
Conflict Resolution Skills : Ability to have crucial conversations that seek resolution to disputes; Ability to proactively work with people from other teams or departments to ensure workflows and ideas are optimally aligned and goals are shared; Ability to maintain collaborative relationships with organizational leaders.
Employee Development Skills : Ability to lead through teaching and coaching; Ability to empower employees to grow and professionally develop.
Benefits Include:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive insurance package
Full reimbursement of licensure application and exam fees
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
Learn about the many rewards of a career with Cummins! Apply today at: www.cumminsbhs.org
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226689-47726.html
Jul 15, 2023
Full time
Cummins Behavioral Health Systems, Inc. is seeking a dedicated, creative licensed clinical professional to serve in a new position as Child Resiliency Specialist.
Job Summary:
The Child Resiliency Specialist is a member of the clinical operations leadership team with two primary functions: Child provider and program clinical oversight (40%) and organizational rendering provider support for high quality Person and Family-centered Treatment Plans (60%). Child provider support includes providing virtual and face-to-face clinical supervision to providers working with families involved in child welfare programming.
Child clinical program support includes oversighting centralized child welfare program functions such as chart review and consistent quality. A unique facet of this position is that this licensed provider works directly under the Senior HSPP and serves as a rendering provider who collaborates with the HSPP team, virtually reviews and endorses treatment plans, as well as supports providers in developing quality care plans.
Essential Leadership Responsibilities:
Essential to being a member of Cummins' Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission -drive Decision-making: Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership: Collaborate efforts with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture: Build and sustain an organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed: Maintain communication networks with community stakeholder and internal employees; Consider feedback to drive enhanced performance.
Essential Functions:
Regular and reliable attendance is necessary to perform the following essential functions of the position. The position is hybrid with a combination of virtual and in office time.
Child Provider and Program Clinical Oversight (40% of the role)- Provide clinical supervision to providers and oversight organization quality program resulting in the organizations delivery of consistent and effective clinical care
Provide clinical supervision to assigned Child Providers serving families involved in child welfare services (note: Family Preservation and Department of Child Service standards require providers to have a high frequency of regular clinical supervision; this role assists the organization in meeting this requirement)
Child welfare provider clinical chart review to ensure child welfare standards are consistently met
Ensure organization level accreditation and quarterly standard performance improvement
Attend state level meetings and bring information back to key organizational meetings
Lead defined organization meetings to ensure our leaders and providers are unified in their delivery of quality child welfare services
Oversight of Person and Family-centered Treatment Plans (60% of the role)- Serve as a rendering provider with the primary scope of reviewing Person and Family-centered Treatment Plans, coaching providers in a greater understanding of meaningful treatment planning, and ensuring plans meet quality standards. Through quality treatment planning and empowering clinical providers, impact a population of people in achieving greater outcomes.
Review Treatment Plans and Discharge Summaries, as per regulatory body standards.
Coach and assist providers in developing quality plans, including providing feedback when standards are not met as well as positive affirmation for accomplishments
Work closely with the HSPP team to ensure consistency and continuity of oversight
Education and/or Experience:
Licensed Provider (LCSW, LMHC, LCAC, or LMFT) with a Master's degree
Skills, Knowledge & Abilities:
Clinical Skills: Advanced knowledge of clinical standards, best practices, behavioral health services, and modalities of treatment within the scope of this position and associated with professional licensure; Clinical knowledge related to quality of care for the scope of this position; Knowledge of community mental health services and resources on a local, state and national level; Ability to guide the organization in meeting and exceeding standards; Ability to follow corporate guidelines related to policies and procedures.
Strategic Thinking and Foresight Skills : Ability to develop strategic, forward-looking plans; Ability to factor in the needs of every part of an organization; Ability to analyze organizational strengths, weaknesses, opportunities, and threats.
Systems Thinking Skills : Ability to effectively work and build working relationships cross-functionally; Ability to make decisions in the best interest of the organization and the people we serve; Ability to approach work through collaborating with a team; Ability to seek understanding without jumping to judgements or conclusions; Ability to consider all interconnected departments and steps of a workflow; Ability to get a team to work across functions as needed.
Prioritization Skills : Ability to prioritize tasks and efficiently use time.
Emotional Intelligence Leadership Skills : Ability to effectively communicate in writing and orally; High level of emotional intelligence to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict; Ability to work with diverse teams; Proficiency and commitment to internal and external customer service; Ability to interact with courtesy and respect; Recognized as one who can adapt and positively lead in a changing, sometimes in a disruptive environment; Ability to develop professional relationships involving direct communication; Ability to communicate openly, clearly, and in a spirit of cooperation. Recognized by others as having a positive, engaging leadership attitude.
Conflict Resolution Skills : Ability to have crucial conversations that seek resolution to disputes; Ability to proactively work with people from other teams or departments to ensure workflows and ideas are optimally aligned and goals are shared; Ability to maintain collaborative relationships with organizational leaders.
Employee Development Skills : Ability to lead through teaching and coaching; Ability to empower employees to grow and professionally develop.
Benefits Include:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive insurance package
Full reimbursement of licensure application and exam fees
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
Learn about the many rewards of a career with Cummins! Apply today at: www.cumminsbhs.org
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226689-47726.html
Job Summary
Do you enjoy sharing your knowledge and expertise? Are you a forward thinker, a team player and passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
The School of Sciences and Health Sciences is looking for a full-time Simulation Coordinator to join their team which will be moving to a newly remodeled multi-million-dollar state of the art facility. The remodeled facility will house a 10-thousand square foot simulation lab for hands-on, interactive learning for multiple programs and/or classes
As the Simulation Coordinator, you are primarily monitoring and controlling daily simulation center operations as well as managing the Simulation Team. This includes responsibilities such as leading and instructing faculty and staff on the use of medical simulation technologies and maintain simulation standards. Additionally, you would be responsible for developing and designing curriculum plans to foster student learning, stimulate class discussions, and ensure student engagement.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Creates a positive work environment demonstrating leadership and supervision for simulation center staff.
Coordinates and supervises the general operation of the simulation laboratory/center to provide a wide variety of patient simulation experiences.
Acts as the primary contact for scheduling all participants using the simulation center.
Assists with all operational activities including accreditation, space utilization, documentation, record keeping, data management, and other organizational activities related to the simulation center
Designs and develops simulation training scenarios by working with the Simulation Team.
Works with content experts to develop curriculum, student learning outcomes and educational materials for simulation scenarios and scripts; supports student learning experiences that involve technology applications including the use of human patient simulators.
Performs data analysis to evaluate simulation learning, success, and satisfaction
Assists faculty and staff with professional development and continuing education courses related to simulation.
Oversees independent open lab demonstrations and skills proficiency for students.
Provides ongoing quality assurance and improvement for simulation and debriefing systems.
Shares feedback with instructors on debriefing performance and technique.
Oversees and safely uses the human patient simulators and related equipment including maintenance and replacement.
Reviews Simulation center budgets with the Dean.
Builds and maintains inventories and supplies needed by all programs; sets semester timelines for ordering supplies.
Implements and assists with the development of policies, procedures, and practice standards consistent with the Center’s educational objectives. Recommends changes to departmental procedures.
Researches and recommends emerging simulation technologies for use in the classroom, online, and laboratory settings.
Maintains professional growth and development through seminars, workshops, current literature, and professional affiliations to keep abreast of the latest trends in simulation and the use of instructional strategies to improve student learning.
Manages facility tours and participates in public relations activities.
Participates in internal and external committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate degree or equivalent experience in a healthcare field, EMS, nursing, respiratory or other allied health professional certifications/trainings and four (4) years of related experience OR a combination of education/certifications and experience to total six (6) years.
Must possess or ability to obtain Basic & Advanced Cardiac Life Support certification (renewed and current) within 3 months of hire.
Commitment to obtain CHSOS within two years of hire date.
Demonstrated knowledge of medical terminology and human anatomy/physiology.
Mechanical skills to competently maintain and use equipment in the simulation center.
Demonstrated clinical knowledge and experience working in a healthcare-related field such as EMT, paramedic, or other allied health professional certification and training.
Demonstrated ability in organizational and time management skills.
Demonstrated ability to create complex schedules.
Demonstrated ability to quickly learn new technology
Demonstrated ability to express technical information clearly and simply to non-technical persons.
Ability to lift and move, equipment weighing up to 50 lbs. without assistance.
Demonstrated ability to communicate effectively, both orally and in writing.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
Bachelors’ degree or higher in nursing or related health field.
Certified Healthcare Simulation Operations Specialist (CHSOS) preferred.
Licensure or certification in SIM.
Teaching experience.
Clinical experience.
Supervisory experience.
Knowledge/experience in Laerdal, ATI and Docucare.
Working Conditions
Anticipated schedule is Monday – Friday 7:30 am - 4:00 pm with occasional evening and weekend hours.
Work is performed either in or a combination of an office setting, classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift up to 50 pounds and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please identify how your experiences, knowledge and vision will lend to the mission of the college and more specifically to the School of Sciences and Health Sciences and its students.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit an online application and all required materials by Wednesday, February 22, 2023.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Feb 02, 2023
Full time
Job Summary
Do you enjoy sharing your knowledge and expertise? Are you a forward thinker, a team player and passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
The School of Sciences and Health Sciences is looking for a full-time Simulation Coordinator to join their team which will be moving to a newly remodeled multi-million-dollar state of the art facility. The remodeled facility will house a 10-thousand square foot simulation lab for hands-on, interactive learning for multiple programs and/or classes
As the Simulation Coordinator, you are primarily monitoring and controlling daily simulation center operations as well as managing the Simulation Team. This includes responsibilities such as leading and instructing faculty and staff on the use of medical simulation technologies and maintain simulation standards. Additionally, you would be responsible for developing and designing curriculum plans to foster student learning, stimulate class discussions, and ensure student engagement.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Creates a positive work environment demonstrating leadership and supervision for simulation center staff.
Coordinates and supervises the general operation of the simulation laboratory/center to provide a wide variety of patient simulation experiences.
Acts as the primary contact for scheduling all participants using the simulation center.
Assists with all operational activities including accreditation, space utilization, documentation, record keeping, data management, and other organizational activities related to the simulation center
Designs and develops simulation training scenarios by working with the Simulation Team.
Works with content experts to develop curriculum, student learning outcomes and educational materials for simulation scenarios and scripts; supports student learning experiences that involve technology applications including the use of human patient simulators.
Performs data analysis to evaluate simulation learning, success, and satisfaction
Assists faculty and staff with professional development and continuing education courses related to simulation.
Oversees independent open lab demonstrations and skills proficiency for students.
Provides ongoing quality assurance and improvement for simulation and debriefing systems.
Shares feedback with instructors on debriefing performance and technique.
Oversees and safely uses the human patient simulators and related equipment including maintenance and replacement.
Reviews Simulation center budgets with the Dean.
Builds and maintains inventories and supplies needed by all programs; sets semester timelines for ordering supplies.
Implements and assists with the development of policies, procedures, and practice standards consistent with the Center’s educational objectives. Recommends changes to departmental procedures.
Researches and recommends emerging simulation technologies for use in the classroom, online, and laboratory settings.
Maintains professional growth and development through seminars, workshops, current literature, and professional affiliations to keep abreast of the latest trends in simulation and the use of instructional strategies to improve student learning.
Manages facility tours and participates in public relations activities.
Participates in internal and external committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate degree or equivalent experience in a healthcare field, EMS, nursing, respiratory or other allied health professional certifications/trainings and four (4) years of related experience OR a combination of education/certifications and experience to total six (6) years.
Must possess or ability to obtain Basic & Advanced Cardiac Life Support certification (renewed and current) within 3 months of hire.
Commitment to obtain CHSOS within two years of hire date.
Demonstrated knowledge of medical terminology and human anatomy/physiology.
Mechanical skills to competently maintain and use equipment in the simulation center.
Demonstrated clinical knowledge and experience working in a healthcare-related field such as EMT, paramedic, or other allied health professional certification and training.
Demonstrated ability in organizational and time management skills.
Demonstrated ability to create complex schedules.
Demonstrated ability to quickly learn new technology
Demonstrated ability to express technical information clearly and simply to non-technical persons.
Ability to lift and move, equipment weighing up to 50 lbs. without assistance.
Demonstrated ability to communicate effectively, both orally and in writing.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
Bachelors’ degree or higher in nursing or related health field.
Certified Healthcare Simulation Operations Specialist (CHSOS) preferred.
Licensure or certification in SIM.
Teaching experience.
Clinical experience.
Supervisory experience.
Knowledge/experience in Laerdal, ATI and Docucare.
Working Conditions
Anticipated schedule is Monday – Friday 7:30 am - 4:00 pm with occasional evening and weekend hours.
Work is performed either in or a combination of an office setting, classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift up to 50 pounds and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please identify how your experiences, knowledge and vision will lend to the mission of the college and more specifically to the School of Sciences and Health Sciences and its students.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit an online application and all required materials by Wednesday, February 22, 2023.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.