Coaching & Improvement Manager

  • Third Sector New England
  • Washington, USA
  • Apr 16, 2019
Full time Nonprofit-Social Services

Job Description


Reporting to AWHWA's Project Director, the ACI Coaching and Improvement Manager will be responsible for supporting Anchor Communities in ending homelessness for youth and young adults and will assist with the design and delivery of strategies focused on improving local progress toward this end. The ideal candidate will have expertise and experience with issues related to housing and homelessness.

ACI Implementation

  • Serve as the key point-of-contact and improvement advisor for all Anchor Communities;
  • Work collaboratively with identified co-coaches, consultants and other subject matter experts;
  • Use identified methods and tools to coach and consult with each community so they develop and achieve local plans to end youth and young adult homelessness (reaching “Functional Zero”);
  • Serve as a confident and concise facilitator, providing content expertise and best practices, and developing results-based agendas;
  • Work with the Data Manager to help communities collect and use data to develop, test, and implement changes that will reduce the number of YYA experiencing homelessness;


We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

  • Passion for ending homelessness, and belief that it is possible;
  • Familiarity with local, state, and national issues related to youth and young adult homelessness, and/or knowledge of youth-serving systems and homelessness in general;
  • Experience working with coordinated entry systems and/or understanding of community By-Name Lists;
  • Clear ability to assess the relative importance, urgency, and risks related to situations as they arise;
  • Track record of skilled problem solving to make recommendations or decisions for action as appropriate;
  • Demonstrated ability to organize, set priorities, monitor progress toward goals, and track details;
  • Demonstrated ability to work with diverse communities and a commitment to supporting inclusion, both internally and across our efforts to serve all youth and young adults experiencing homelessness in Washington state;
  • Ability to manage multiple tasks and competing priorities in a fast-paced, dynamic team environment;
  • Demonstrated willingness to shift between various responsibilities with diverse stakeholders;
  • Expert Microsoft Office suite proficiency, including Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications

  • Five years' experience in a nonprofit, government, or professional setting;
  • Knowledge of Quality Improvement and how data and measurement can be used to drive improvements toward ending homelessness and measure impact;
  • Experience working on a local, statewide, or national-level systems-change initiative or campaign, and/or experience providing technical assistance to communities;
  • Efficient and self-motivated;
  • Ability to communicate in a clear, concise and direct manner with various stakeholder groups;

AWHWA is committed to hiring a culturally diverse candidate and strongly encourages applications from individuals who identify as LGBTQI+, females and people of color.

TSNE MissionWorks/AWHWA envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, TSNE MissionWorks actively seeks people who bring diverse backgrounds and perspectives to join us in our work.

As an EOE/AA employer, TSNE MissionWorks/AWHWA will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.

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$70000 - $75000 / Yearly Salary