What you will do!
MEDICAID: Provider Payment Specialist (3 positions). The purpose of this position is to assist the in-state and out-of-state health care provider community in a Customer Service Center environment to obtain correct and timely Medicaid reimbursement. The Provider Services Unit (PSU) Provider Services representatives conduct complex claims payment research and analysis to resolve claim processing issues and ensure accurate provider payments. This is done primarily via PSU's statewide Automatic Call Distribution (ACD) phone system. In addition, the representatives process electronic methods of provider inquiry such as the provider web-based functionality/email and provider correspondence. To accomplish this, the representatives must excel in customer service, must possess excellent independent problem-solving and decision-making skills, must be dedicated to responding to verbal and written inquiries from providers and others, and must have extensive knowledge of Medicaid billing requirements, and claims processing operations.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Experience supporting the implementation of policies, projects and programs at the community, state, and/or national level that advance health equity, address systemic health disparities, and elevate the voice of community and those with lived experience.
Experience within the context of healthcare claims processing.
Knowledge of federal requirements, state rules and program requirements for the Oregon Medicaid Program
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Data reporting
Team collaboration & workload collaboration
Training and technical assistance
Technical and computer skills
Workload planning & prioritization
Responsiveness and problem-solving skills
Written and oral communication, including preparation of reports and presentations
Work Location: Salem/Marion; hybrid position
How to apply:
Complete the online application at oregonjobs.org using job number REQ-140082
Application Deadline: 10/23/2023
Oct 13, 2023
Full time
What you will do!
MEDICAID: Provider Payment Specialist (3 positions). The purpose of this position is to assist the in-state and out-of-state health care provider community in a Customer Service Center environment to obtain correct and timely Medicaid reimbursement. The Provider Services Unit (PSU) Provider Services representatives conduct complex claims payment research and analysis to resolve claim processing issues and ensure accurate provider payments. This is done primarily via PSU's statewide Automatic Call Distribution (ACD) phone system. In addition, the representatives process electronic methods of provider inquiry such as the provider web-based functionality/email and provider correspondence. To accomplish this, the representatives must excel in customer service, must possess excellent independent problem-solving and decision-making skills, must be dedicated to responding to verbal and written inquiries from providers and others, and must have extensive knowledge of Medicaid billing requirements, and claims processing operations.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Experience supporting the implementation of policies, projects and programs at the community, state, and/or national level that advance health equity, address systemic health disparities, and elevate the voice of community and those with lived experience.
Experience within the context of healthcare claims processing.
Knowledge of federal requirements, state rules and program requirements for the Oregon Medicaid Program
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Data reporting
Team collaboration & workload collaboration
Training and technical assistance
Technical and computer skills
Workload planning & prioritization
Responsiveness and problem-solving skills
Written and oral communication, including preparation of reports and presentations
Work Location: Salem/Marion; hybrid position
How to apply:
Complete the online application at oregonjobs.org using job number REQ-140082
Application Deadline: 10/23/2023
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
This posting will be used to fill four (4) permanent, full-time position. These positions are classified and are represented by a union.
Work Location: Salem/Marion; hybrid position
What you will do!
MEDICAID: Customer Service Representative (4 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.5 million Oregonians who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization;
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff;
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources;
Respond in a professional manner to callers who are feeling frustrated, confused or concerned, or who are seeking support to lodge complaints or report fraud;
Verify eligibility/coverage dates, coordinated care and third-party resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision.
Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Ability to be flexible and take direction when work priorities shift
Ability to provide timely and accurate information to participants
Responsiveness and problem-solving skills
Positive team collaboration and contribution
Excellent decision-making skills and the ability to prioritize workload
Multi-line telephone and quality keyboarding skills is required
Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
How to apply:
Complete the online application at oregonjobs.org using job number REQ-139551
Application Deadline: 10/16/2023
Oct 06, 2023
Full time
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
This posting will be used to fill four (4) permanent, full-time position. These positions are classified and are represented by a union.
Work Location: Salem/Marion; hybrid position
What you will do!
MEDICAID: Customer Service Representative (4 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.5 million Oregonians who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization;
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff;
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources;
Respond in a professional manner to callers who are feeling frustrated, confused or concerned, or who are seeking support to lodge complaints or report fraud;
Verify eligibility/coverage dates, coordinated care and third-party resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision.
Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Ability to be flexible and take direction when work priorities shift
Ability to provide timely and accurate information to participants
Responsiveness and problem-solving skills
Positive team collaboration and contribution
Excellent decision-making skills and the ability to prioritize workload
Multi-line telephone and quality keyboarding skills is required
Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
How to apply:
Complete the online application at oregonjobs.org using job number REQ-139551
Application Deadline: 10/16/2023
Application Deadline: 07/24/2023
Salary Range: $3,885 - $5,936
Work Location: Salem/Marion; hybrid position
Do you have an interest in helping Oregonians in need by assisting Providers and OHP Members with healthcare claims and bills? Do you have at least three years of experience dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance? We look forward to hearing from you!
Click Here to view a Dashboard of all current recruitments for the Health Systems Division. The specific positions associated with this posting are listed under REQ-132896. The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties.
This posting will be used to fill one (1) permanent, full-time position.
What you will do!
Conducts research on billing complaints from providers and members regarding their Medical, Dental, Vision and Pharmacy services. Conducts complex claims payment research and analysis to resolve claims processing issues and ensure accurate provider payments. Works with enrolled and non-enrolled providers to resolve billing issues. Primary contact for Provider Support Representatives and Program Analysts within the Provider Support Services unit.
Leadwork is on a recurring daily basis, the employee has been directed to perform substantially all of the following functions to orient new employees, if appropriate; assign and reassign tasks to accomplish prescribed work efficiently; give direction to workers concerning procedures; transmit established standards of performance to workers; review work of employees for conformance to standards; and provider informal assessment of workers performance to supervisor and/or manager.
What’s in it for you?
A position where your input and contributions impact the citizens of Oregon.
8 hours of vacation leave and 8 hours of sick leave per month
Nearly unbeatable medical, vision, and dental benefits
Pension and retirement programs
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. Click here , to learn more about OHA’s mission, vision and core values. OHA’s 10-year goal is to eliminate health inequities. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.”
WHAT WE ARE LOOKING FOR:
Required Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills;
OR
Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.
Requested Attributes:
Experience supporting the implementation of policies, projects and programs at the community, state, and/or national level that advance health equity, address systemic health disparities, and elevate the voice of community and those with lived experience.
Experience within the context of healthcare claims processing.
Knowledge of federal requirements, state rules and program requirements for the Oregon Medicaid Program
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Team collaboration & workload collaboration
Technical and computer skills
Workload planning & prioritization
Responsiveness and problem-solving skills
Written and oral communication, including preparation of reports and presentations
How to Apply
Please apply via Workday at the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OHA--Summer-Street/Provider-Billing---Compliance-Specialist--Program-Analyst-1-_REQ-132896
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.
Jul 17, 2023
Full time
Application Deadline: 07/24/2023
Salary Range: $3,885 - $5,936
Work Location: Salem/Marion; hybrid position
Do you have an interest in helping Oregonians in need by assisting Providers and OHP Members with healthcare claims and bills? Do you have at least three years of experience dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance? We look forward to hearing from you!
Click Here to view a Dashboard of all current recruitments for the Health Systems Division. The specific positions associated with this posting are listed under REQ-132896. The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties.
This posting will be used to fill one (1) permanent, full-time position.
What you will do!
Conducts research on billing complaints from providers and members regarding their Medical, Dental, Vision and Pharmacy services. Conducts complex claims payment research and analysis to resolve claims processing issues and ensure accurate provider payments. Works with enrolled and non-enrolled providers to resolve billing issues. Primary contact for Provider Support Representatives and Program Analysts within the Provider Support Services unit.
Leadwork is on a recurring daily basis, the employee has been directed to perform substantially all of the following functions to orient new employees, if appropriate; assign and reassign tasks to accomplish prescribed work efficiently; give direction to workers concerning procedures; transmit established standards of performance to workers; review work of employees for conformance to standards; and provider informal assessment of workers performance to supervisor and/or manager.
What’s in it for you?
A position where your input and contributions impact the citizens of Oregon.
8 hours of vacation leave and 8 hours of sick leave per month
Nearly unbeatable medical, vision, and dental benefits
Pension and retirement programs
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. Click here , to learn more about OHA’s mission, vision and core values. OHA’s 10-year goal is to eliminate health inequities. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.”
WHAT WE ARE LOOKING FOR:
Required Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills;
OR
Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.
Requested Attributes:
Experience supporting the implementation of policies, projects and programs at the community, state, and/or national level that advance health equity, address systemic health disparities, and elevate the voice of community and those with lived experience.
Experience within the context of healthcare claims processing.
Knowledge of federal requirements, state rules and program requirements for the Oregon Medicaid Program
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Team collaboration & workload collaboration
Technical and computer skills
Workload planning & prioritization
Responsiveness and problem-solving skills
Written and oral communication, including preparation of reports and presentations
How to Apply
Please apply via Workday at the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OHA--Summer-Street/Provider-Billing---Compliance-Specialist--Program-Analyst-1-_REQ-132896
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.
The Intensive Housing & Health Case Manager is a member of the Supportive Housing Program (SHP) team and provides comprehensive individualized support services using a client centered harm reduction trauma informed model. The person in this role is responsible for monthly home visits, accompanying participants to medical and benefits appointments and connecting participants to community base resources. The Intensive Housing and Health Case Manager will ensure program adherence to documentation guidelines as set forth by the Illinois Department of Public Health (IDPH).
The salary range for this role is $40,000 to $42,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Housing Case Management
• Conducts home visits at least monthly to ensure housing stability
• Supports in development of life skills and foster emotional support through a trauma informed and strengths-based approach
• Performs crisis prevention and intervention as needed using Harm Philosophies.
• Provides qualified participants access to Emergency Financial Assistance (EFA) as needed to ensure housing stability
• Acts as a liaison between landlords/property managers
• Coordination move-ins, lease renewals, inspections and eviction prevention
• Completes housing leasing paperwork and submits to AFC before deadlines to ensure continued housing stability
• Coordinates with Behavioral Health Specialist (If appropriate) to conduct a psychosocial assessment within 90 days of program intake
• Develops Individualized service plan in collaboration with the participants
• Refers and links participate to appropriate services
• Supports participants in developing or enhancing life skills and assists participants in increasing meaningful daytime activities
• Assists participates in enrolling in public benefits such as SNAP, SOAR or employment readiness programs
Health Case Management
• Verifies engagement in medical care and supports participants with engagement in medical care as needed
• Responsible for obtaining client level health information including viral load and dates of medical visits
• Refers and links participates to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self-sufficiency
• Monitors participant follow-through with medical services
• Coordination of medical care plan with participant’s primary care provider
• Supports medical treatment plan by providing participants information on medication, appointment, and other treatment adherence issues
• Outreach to medical providers to obtain client medical data, i.e., viral load, and/or last medical appointment date
• Must provide eligible participate assistance in obtaining access to other public and private programs for which they may be eligible (Medicaid, Medicare, Part D, ADAP, etc.)
Documentation & Recordkeeping
• Enters participant intake into required databases (Caseworthy, Provide, etc.) within designated timelines of contact with participants
• Enters case notes and all required data elements in Caseworthy and Provide databases
• Completes reassessments as indicated by SHP policies and procedures, including assessments required by IDPH
• Completes annual lease renewals and completed workflows in Caseworthy and Provide databases
• Maintains all applicable and required documentation in participates files
• Enters all billing, and other required data elements into Provide Enterprise database
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High School Diploma or equivalent
• Three or more years of case management experience
Preferred Qualifications
• Bachelor’s degree in social services or related field
• One or more years Case Management experience
• Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques.
KNOWLEDGE, SKILLS, AND ABILITIES
• Supportive Housing
• Database Use
• Interpersonal Skills
• Strong attention to detail
• Follow-Through
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
N/A
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to navigate the city of Chicago in personal vehicle and comfort meeting program participants in their homes or community settings is required for this position.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
May 01, 2023
Full time
The Intensive Housing & Health Case Manager is a member of the Supportive Housing Program (SHP) team and provides comprehensive individualized support services using a client centered harm reduction trauma informed model. The person in this role is responsible for monthly home visits, accompanying participants to medical and benefits appointments and connecting participants to community base resources. The Intensive Housing and Health Case Manager will ensure program adherence to documentation guidelines as set forth by the Illinois Department of Public Health (IDPH).
The salary range for this role is $40,000 to $42,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Housing Case Management
• Conducts home visits at least monthly to ensure housing stability
• Supports in development of life skills and foster emotional support through a trauma informed and strengths-based approach
• Performs crisis prevention and intervention as needed using Harm Philosophies.
• Provides qualified participants access to Emergency Financial Assistance (EFA) as needed to ensure housing stability
• Acts as a liaison between landlords/property managers
• Coordination move-ins, lease renewals, inspections and eviction prevention
• Completes housing leasing paperwork and submits to AFC before deadlines to ensure continued housing stability
• Coordinates with Behavioral Health Specialist (If appropriate) to conduct a psychosocial assessment within 90 days of program intake
• Develops Individualized service plan in collaboration with the participants
• Refers and links participate to appropriate services
• Supports participants in developing or enhancing life skills and assists participants in increasing meaningful daytime activities
• Assists participates in enrolling in public benefits such as SNAP, SOAR or employment readiness programs
Health Case Management
• Verifies engagement in medical care and supports participants with engagement in medical care as needed
• Responsible for obtaining client level health information including viral load and dates of medical visits
• Refers and links participates to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self-sufficiency
• Monitors participant follow-through with medical services
• Coordination of medical care plan with participant’s primary care provider
• Supports medical treatment plan by providing participants information on medication, appointment, and other treatment adherence issues
• Outreach to medical providers to obtain client medical data, i.e., viral load, and/or last medical appointment date
• Must provide eligible participate assistance in obtaining access to other public and private programs for which they may be eligible (Medicaid, Medicare, Part D, ADAP, etc.)
Documentation & Recordkeeping
• Enters participant intake into required databases (Caseworthy, Provide, etc.) within designated timelines of contact with participants
• Enters case notes and all required data elements in Caseworthy and Provide databases
• Completes reassessments as indicated by SHP policies and procedures, including assessments required by IDPH
• Completes annual lease renewals and completed workflows in Caseworthy and Provide databases
• Maintains all applicable and required documentation in participates files
• Enters all billing, and other required data elements into Provide Enterprise database
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High School Diploma or equivalent
• Three or more years of case management experience
Preferred Qualifications
• Bachelor’s degree in social services or related field
• One or more years Case Management experience
• Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques.
KNOWLEDGE, SKILLS, AND ABILITIES
• Supportive Housing
• Database Use
• Interpersonal Skills
• Strong attention to detail
• Follow-Through
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
N/A
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to navigate the city of Chicago in personal vehicle and comfort meeting program participants in their homes or community settings is required for this position.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
NET Centers
4625 Frankford Avenue , Philadelphia, PA, 19124
Title: IBHS Behavioral Consultant/Mobile Therapist
Division: Mental Health
Reports to: IBHS Clinical Supervisor
Employment Status: Independent Contractor (full time option also available)
SUMMARY:
Masters level mental health professional, provides mental health services to children/adolescents with serious mental health disturbances in the home, school, or community, in order to sustain placement in the natural environment and avert the need for referral to a higher level of care or to a more restrictive setting. Collaborates with other IBHS team members (i.e. BHT, other clinical and administrative staff), as well as other adults including parents and teachers in the child’s community context. Formulates individualized treatment plans, including a variety of individualized behavioral interventions, to address the areas of need identified in clients’ IBHS Assessment. Provides consultation to BHT and other involved adults in the planning, design, and implementation of the treatment plan.
MINIMUM QUALIFICATIONS :
An IBHS Behavior Consultant will meet one of the following:
Licensed in PA as a behavior specialist
Have a certification as a BCBA or other graduate-level certification in behavior analysis that is accredited by the National Commission for Certifying Agencies or the American National Standards Institute
Have a graduate degree in ABA from a college or university Accredited by an agency recognized by the United Stated Department of Education or the Council for Higher Education Accreditation
Have a minimum of 1 year full-time experience in providing mental health direct services to children, youth or young adults and a graduate degree in psychology, social work, education, or counseling from a college or university accredited by an agency recognized by the United States Department of Education or the Council for Higher Education Accreditation
Completed a clinical or mental health direct service practicum and have a graduate degree in psychology, social work, education, counseling or a related field from a college or university accredited by an agency recognized by the United States Department of Education or the Council for Higher Education Accreditation
Licensed preferred; if not licensed, must be licensed eligible and in process
ESSENTIAL POSITION REQUIREMENTS :
Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission, and values statements.
Must be able to demonstrate sensitivity in all oral and written communications in regards to persons served within the agency.
Adhere to applicable city, county, state, and federal laws and regulations, internal and CARF standards.
Must have current State clearances for Child Abuse, Criminal Records check, and contagious diseases.
Excellent time management and organizational skills
Advanced oral and written communication skills in order to effectively problem-solve
Must be a team player, patient, flexible, and have the ability to multi-task
Demonstrated ability to complete multiple tasks in a timely and accurate fashion in a fast-paced environment
Experience in an administrative/clerical capacity required
Experience in a mental health setting preferred
Ability to communicate verbally in English, read written or typed information, communicate legibly in writing, speak English clearly, and hear voice in conversational tone.
ESSENTIAL POSITION RESPONSIBILITIES : (and other duties as assigned)
Attend all mandatory on- and off-site orientation and training as required by NET policy and contracts; including required EBT trainings for modalities utilized in regionalized IBHS program
Utilize Cognitive Behavioral Therapy (CBT) as the preferred modality for individual sessions with clients
Utilize Bounce Back or CBITS (Cognitive Behavioral Intervention for Trauma in Schools) as the preferred modality for Group Services performed in schools
Attend interagency service planning meetings as required
Assist team in identifying targeted mental health symptoms and expressing them in terms of objective, observable, quantifiable behavioral indicators (including frequency, intensity, duration).
Develop fully individualized treatment plans building on specific client strengths, environmental resources, and capabilities, while minimizing barriers and vulnerabilities identified during assessment process.
Guide treatment team in selecting and implementing a variety of non-aversive intervention techniques designed to foster progress toward goals; focus treatment plans on building functional and pro-social skills.
Update individualized treatment plan when necessary to make adjustments, changes or additions within an authorization period.
Monitor implementation of behavior plan by Behavioral Health Technicians (BHTs); monitor and provide feedback to BHT, teachers, and parents to ensure appropriate implementation of treatment plans.
Complete Progress Monitoring Forms and other summaries to document client’s progress toward treatment objectives.
Meet productivity billing requirements as applicable
Other IBHS related duties as assigned.
PHYSICAL DEMANDS : The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to ascend and descend flights of stairs and to negotiate curbs.
Able to speak English clearly and hear voice in conversational tones.
Must be free of contagious diseases/infections.
WORK ENVIRONMENT : Within the confines of the offices of the Division and Agency. Travel to other Agency sites as well as to outside meetings, conferences, or workshops may be required on an as needed basis.
CASELOAD EXPECTATION : Independent Contractors will be expected to carry a minimum caseload of 6 clients
Sep 22, 2022
Contractor
Title: IBHS Behavioral Consultant/Mobile Therapist
Division: Mental Health
Reports to: IBHS Clinical Supervisor
Employment Status: Independent Contractor (full time option also available)
SUMMARY:
Masters level mental health professional, provides mental health services to children/adolescents with serious mental health disturbances in the home, school, or community, in order to sustain placement in the natural environment and avert the need for referral to a higher level of care or to a more restrictive setting. Collaborates with other IBHS team members (i.e. BHT, other clinical and administrative staff), as well as other adults including parents and teachers in the child’s community context. Formulates individualized treatment plans, including a variety of individualized behavioral interventions, to address the areas of need identified in clients’ IBHS Assessment. Provides consultation to BHT and other involved adults in the planning, design, and implementation of the treatment plan.
MINIMUM QUALIFICATIONS :
An IBHS Behavior Consultant will meet one of the following:
Licensed in PA as a behavior specialist
Have a certification as a BCBA or other graduate-level certification in behavior analysis that is accredited by the National Commission for Certifying Agencies or the American National Standards Institute
Have a graduate degree in ABA from a college or university Accredited by an agency recognized by the United Stated Department of Education or the Council for Higher Education Accreditation
Have a minimum of 1 year full-time experience in providing mental health direct services to children, youth or young adults and a graduate degree in psychology, social work, education, or counseling from a college or university accredited by an agency recognized by the United States Department of Education or the Council for Higher Education Accreditation
Completed a clinical or mental health direct service practicum and have a graduate degree in psychology, social work, education, counseling or a related field from a college or university accredited by an agency recognized by the United States Department of Education or the Council for Higher Education Accreditation
Licensed preferred; if not licensed, must be licensed eligible and in process
ESSENTIAL POSITION REQUIREMENTS :
Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission, and values statements.
Must be able to demonstrate sensitivity in all oral and written communications in regards to persons served within the agency.
Adhere to applicable city, county, state, and federal laws and regulations, internal and CARF standards.
Must have current State clearances for Child Abuse, Criminal Records check, and contagious diseases.
Excellent time management and organizational skills
Advanced oral and written communication skills in order to effectively problem-solve
Must be a team player, patient, flexible, and have the ability to multi-task
Demonstrated ability to complete multiple tasks in a timely and accurate fashion in a fast-paced environment
Experience in an administrative/clerical capacity required
Experience in a mental health setting preferred
Ability to communicate verbally in English, read written or typed information, communicate legibly in writing, speak English clearly, and hear voice in conversational tone.
ESSENTIAL POSITION RESPONSIBILITIES : (and other duties as assigned)
Attend all mandatory on- and off-site orientation and training as required by NET policy and contracts; including required EBT trainings for modalities utilized in regionalized IBHS program
Utilize Cognitive Behavioral Therapy (CBT) as the preferred modality for individual sessions with clients
Utilize Bounce Back or CBITS (Cognitive Behavioral Intervention for Trauma in Schools) as the preferred modality for Group Services performed in schools
Attend interagency service planning meetings as required
Assist team in identifying targeted mental health symptoms and expressing them in terms of objective, observable, quantifiable behavioral indicators (including frequency, intensity, duration).
Develop fully individualized treatment plans building on specific client strengths, environmental resources, and capabilities, while minimizing barriers and vulnerabilities identified during assessment process.
Guide treatment team in selecting and implementing a variety of non-aversive intervention techniques designed to foster progress toward goals; focus treatment plans on building functional and pro-social skills.
Update individualized treatment plan when necessary to make adjustments, changes or additions within an authorization period.
Monitor implementation of behavior plan by Behavioral Health Technicians (BHTs); monitor and provide feedback to BHT, teachers, and parents to ensure appropriate implementation of treatment plans.
Complete Progress Monitoring Forms and other summaries to document client’s progress toward treatment objectives.
Meet productivity billing requirements as applicable
Other IBHS related duties as assigned.
PHYSICAL DEMANDS : The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to ascend and descend flights of stairs and to negotiate curbs.
Able to speak English clearly and hear voice in conversational tones.
Must be free of contagious diseases/infections.
WORK ENVIRONMENT : Within the confines of the offices of the Division and Agency. Travel to other Agency sites as well as to outside meetings, conferences, or workshops may be required on an as needed basis.
CASELOAD EXPECTATION : Independent Contractors will be expected to carry a minimum caseload of 6 clients
NET Centers
4625 Frankford Avenue , Philadelphia, PA, 19124
Title: Bilingual Behavior Consultant
Division: Mental Health
Reports to: IBHS Clinical Supervisor
Employment Status: Independent Contractor (full time option is also available)
SUMMARY:
Masters level mental health professional, provides mental health services to children/adolescents with serious mental health disturbances in the home, school, or community, in order to sustain placement in the natural environment and avert the need for referral to a higher level of care or to a more restrictive setting. Collaborates with other IBHS team members (i.e. BHT, other clinical and administrative staff), as well as other adults including parents and teachers in the child’s community context. Formulates individualized treatment plans, including a variety of individualized behavioral interventions, to address the areas of need identified in clients’ IBHS Assessment. Provides consultation to BHT and other involved adults in the planning, design, and implementation of the treatment plan.
MINIMUM QUALIFICATIONS :
An IBHS Behavior Consultant will meet one of the following:
Licensed in PA as a behavior specialist
Have a certification as a BCBA or other graduate-level certification in behavior analysis that is accredited by the National Commission for Certifying Agencies or the American National Standards Institute
Have a graduate degree in ABA from a college or university Accredited by an agency recognized by the United Stated Department of Education or the Council for Higher Education Accreditation
Have a minimum of 1 year full-time experience in providing mental health direct services to children, youth or young adults and a graduate degree in psychology, social work, education, or counseling from a college or university accredited by an agency recognized by the United States Department of Education or the Council for Higher Education Accreditation
Completed a clinical or mental health direct service practicum and have a graduate degree in psychology, social work, education, counseling or a related field from a college or university accredited by an agency recognized by the United States Department of Education or the Council for Higher Education Accreditation
Licensed preferred; if not licensed, must be licensed eligible and in process
ESSENTIAL POSITION REQUIREMENTS :
Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission, and values statements.
Must be able to demonstrate sensitivity in all oral and written communications in regards to persons served within the agency.
Adhere to applicable city, county, state, and federal laws and regulations, internal and CARF standards.
Must have current State clearances for Child Abuse, Criminal Records check, and contagious diseases.
Excellent time management and organizational skills
Advanced oral and written communication skills in order to effectively problem-solve
Must be a team player, patient, flexible, and have the ability to multi-task
Demonstrated ability to complete multiple tasks in a timely and accurate fashion in a fast-paced environment
Experience in an administrative/clerical capacity required
Experience in a mental health setting preferred
Ability to communicate verbally in English and Spanish, also read written or typed information, communicate legibly in writing, speak English and Spanish clearly, and hear voice in conversational tone.
ESSENTIAL POSITION RESPONSIBILITIES : (and other duties as assigned)
Attend all mandatory on- and off-site orientation and training as required by NET policy and contracts; including required EBT trainings for modalities utilized in regionalized IBHS program
Utilize Cognitive Behavioral Therapy (CBT) as the preferred modality for individual sessions with clients
Utilize Bounce Back or CBITS (Cognitive Behavioral Intervention for Trauma in Schools) as the preferred modality for Group Services performed in schools
Attend interagency service planning meetings as required
Assist team in identifying targeted mental health symptoms and expressing them in terms of objective, observable, quantifiable behavioral indicators (including frequency, intensity, duration).
Develop fully individualized treatment plans building on specific client strengths, environmental resources, and capabilities, while minimizing barriers and vulnerabilities identified during assessment process.
Guide treatment team in selecting and implementing a variety of non-aversive intervention techniques designed to foster progress toward goals; focus treatment plans on building functional and pro-social skills.
Update individualized treatment plan when necessary to make adjustments, changes or additions within an authorization period.
Monitor implementation of behavior plan by Behavioral Health Technicians (BHTs); monitor and provide feedback to BHT, teachers, and parents to ensure appropriate implementation of treatment plans.
Complete Progress Monitoring Forms and other summaries to document client’s progress toward treatment objectives.
Meet productivity billing requirements as applicable
Other IBHS related duties as assigned.
PHYSICAL DEMANDS : The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to ascend and descend flights of stairs and to negotiate curbs.
Able to speak English and Spanish clearly and hear voice in conversational tones.
Must be free of contagious diseases/infections.
WORK ENVIRONMENT : Within the confines of the offices of the Division and Agency. Travel to other Agency sites as well as to outside meetings, conferences, or workshops may be required on an as needed basis.
CASELOAD EXPECTATION : Independent Contractors will be expected to carry a minimum caseload of 6 clients
Sep 22, 2022
Contractor
Title: Bilingual Behavior Consultant
Division: Mental Health
Reports to: IBHS Clinical Supervisor
Employment Status: Independent Contractor (full time option is also available)
SUMMARY:
Masters level mental health professional, provides mental health services to children/adolescents with serious mental health disturbances in the home, school, or community, in order to sustain placement in the natural environment and avert the need for referral to a higher level of care or to a more restrictive setting. Collaborates with other IBHS team members (i.e. BHT, other clinical and administrative staff), as well as other adults including parents and teachers in the child’s community context. Formulates individualized treatment plans, including a variety of individualized behavioral interventions, to address the areas of need identified in clients’ IBHS Assessment. Provides consultation to BHT and other involved adults in the planning, design, and implementation of the treatment plan.
MINIMUM QUALIFICATIONS :
An IBHS Behavior Consultant will meet one of the following:
Licensed in PA as a behavior specialist
Have a certification as a BCBA or other graduate-level certification in behavior analysis that is accredited by the National Commission for Certifying Agencies or the American National Standards Institute
Have a graduate degree in ABA from a college or university Accredited by an agency recognized by the United Stated Department of Education or the Council for Higher Education Accreditation
Have a minimum of 1 year full-time experience in providing mental health direct services to children, youth or young adults and a graduate degree in psychology, social work, education, or counseling from a college or university accredited by an agency recognized by the United States Department of Education or the Council for Higher Education Accreditation
Completed a clinical or mental health direct service practicum and have a graduate degree in psychology, social work, education, counseling or a related field from a college or university accredited by an agency recognized by the United States Department of Education or the Council for Higher Education Accreditation
Licensed preferred; if not licensed, must be licensed eligible and in process
ESSENTIAL POSITION REQUIREMENTS :
Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission, and values statements.
Must be able to demonstrate sensitivity in all oral and written communications in regards to persons served within the agency.
Adhere to applicable city, county, state, and federal laws and regulations, internal and CARF standards.
Must have current State clearances for Child Abuse, Criminal Records check, and contagious diseases.
Excellent time management and organizational skills
Advanced oral and written communication skills in order to effectively problem-solve
Must be a team player, patient, flexible, and have the ability to multi-task
Demonstrated ability to complete multiple tasks in a timely and accurate fashion in a fast-paced environment
Experience in an administrative/clerical capacity required
Experience in a mental health setting preferred
Ability to communicate verbally in English and Spanish, also read written or typed information, communicate legibly in writing, speak English and Spanish clearly, and hear voice in conversational tone.
ESSENTIAL POSITION RESPONSIBILITIES : (and other duties as assigned)
Attend all mandatory on- and off-site orientation and training as required by NET policy and contracts; including required EBT trainings for modalities utilized in regionalized IBHS program
Utilize Cognitive Behavioral Therapy (CBT) as the preferred modality for individual sessions with clients
Utilize Bounce Back or CBITS (Cognitive Behavioral Intervention for Trauma in Schools) as the preferred modality for Group Services performed in schools
Attend interagency service planning meetings as required
Assist team in identifying targeted mental health symptoms and expressing them in terms of objective, observable, quantifiable behavioral indicators (including frequency, intensity, duration).
Develop fully individualized treatment plans building on specific client strengths, environmental resources, and capabilities, while minimizing barriers and vulnerabilities identified during assessment process.
Guide treatment team in selecting and implementing a variety of non-aversive intervention techniques designed to foster progress toward goals; focus treatment plans on building functional and pro-social skills.
Update individualized treatment plan when necessary to make adjustments, changes or additions within an authorization period.
Monitor implementation of behavior plan by Behavioral Health Technicians (BHTs); monitor and provide feedback to BHT, teachers, and parents to ensure appropriate implementation of treatment plans.
Complete Progress Monitoring Forms and other summaries to document client’s progress toward treatment objectives.
Meet productivity billing requirements as applicable
Other IBHS related duties as assigned.
PHYSICAL DEMANDS : The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to ascend and descend flights of stairs and to negotiate curbs.
Able to speak English and Spanish clearly and hear voice in conversational tones.
Must be free of contagious diseases/infections.
WORK ENVIRONMENT : Within the confines of the offices of the Division and Agency. Travel to other Agency sites as well as to outside meetings, conferences, or workshops may be required on an as needed basis.
CASELOAD EXPECTATION : Independent Contractors will be expected to carry a minimum caseload of 6 clients
The Opportunity:
Job Description
Accounts Receivable Specialist: Responsible for following up directly with commercial and governmental payers to resolve claim issues and secure appropriate and timely reimbursement. Identifies and analyzes denials and payment variances and takes action to resolve account including drafting and submitting technical appeals. Examines denied and underpaid claims to determine reason for discrepancies. Communicates directly with payers to follow up on outstanding claims, file technical appeals, resolve payment variances, and ensure timely reimbursement. Ability to identify with specific reason underpayments, denials, and cause of payment delay. Works with management to identify, trend, and address root causes of issues in the A/R. Maintains a thorough understanding of federal and state regulations, as well as payer specific requirements and taken appropriate action accordingly. Documents activity accurately including contact names, addresses, phone numbers, and other pertinent information. Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management. Needs to be a strong problem solver and critical thinker to resolve accounts. Must meet productivity and quality standards. Performs other duties as assigned Minimum Years and Type of Experience: High School Diploma Other Knowledge, Skills and Abilities Required: Must demonstrate basic computer knowledge and demonstrate proficiency in Microsoft Excel. Must pass typing test of 35 words per minute (error adjusted). Excellent Verbal skills. Problem solving skills, the ability to look at account and determine a plan of action for collection. Critical thinking skills, the ability to comprehend tools provided for securing payment, and apply them to differing accounts to result in payment. Adaptability to changing procedures and growing environment. Other Knowledge, Skills and Abilities Preferred: 2 or 4 year degree. 1-3 years of relevant experience in medical collections or professional billing preferred. Knowledge of claims review and analysis. Working knowledge of revenue cycle. Experience working the DDE Medicare system. Working knowledge of medical terminology and/or insurance claim terminology. Certifications: CRCR within 6 months hire.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
#LI-MW1
#LI-Remote
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Benefit packages - We offer a variety of medical plans, retirement options, and 401k options.
Wellness Programs – Are designed to help our associates enhance their health, including a comprehensive annual health risk assessment.
Our Culture – Ensemble’s Associate Engagement Committee facilitates fundraising, community outreach and DEI events throughout the year.
Growth – We invest in your professional development. Each associate receives a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact our Human Resources Department at HumanResources@EnsemblepHP.com . This department will make sure you get connected to a Human Resources representative that can assist you.
Sep 19, 2022
Full time
The Opportunity:
Job Description
Accounts Receivable Specialist: Responsible for following up directly with commercial and governmental payers to resolve claim issues and secure appropriate and timely reimbursement. Identifies and analyzes denials and payment variances and takes action to resolve account including drafting and submitting technical appeals. Examines denied and underpaid claims to determine reason for discrepancies. Communicates directly with payers to follow up on outstanding claims, file technical appeals, resolve payment variances, and ensure timely reimbursement. Ability to identify with specific reason underpayments, denials, and cause of payment delay. Works with management to identify, trend, and address root causes of issues in the A/R. Maintains a thorough understanding of federal and state regulations, as well as payer specific requirements and taken appropriate action accordingly. Documents activity accurately including contact names, addresses, phone numbers, and other pertinent information. Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management. Needs to be a strong problem solver and critical thinker to resolve accounts. Must meet productivity and quality standards. Performs other duties as assigned Minimum Years and Type of Experience: High School Diploma Other Knowledge, Skills and Abilities Required: Must demonstrate basic computer knowledge and demonstrate proficiency in Microsoft Excel. Must pass typing test of 35 words per minute (error adjusted). Excellent Verbal skills. Problem solving skills, the ability to look at account and determine a plan of action for collection. Critical thinking skills, the ability to comprehend tools provided for securing payment, and apply them to differing accounts to result in payment. Adaptability to changing procedures and growing environment. Other Knowledge, Skills and Abilities Preferred: 2 or 4 year degree. 1-3 years of relevant experience in medical collections or professional billing preferred. Knowledge of claims review and analysis. Working knowledge of revenue cycle. Experience working the DDE Medicare system. Working knowledge of medical terminology and/or insurance claim terminology. Certifications: CRCR within 6 months hire.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
#LI-MW1
#LI-Remote
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Benefit packages - We offer a variety of medical plans, retirement options, and 401k options.
Wellness Programs – Are designed to help our associates enhance their health, including a comprehensive annual health risk assessment.
Our Culture – Ensemble’s Associate Engagement Committee facilitates fundraising, community outreach and DEI events throughout the year.
Growth – We invest in your professional development. Each associate receives a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact our Human Resources Department at HumanResources@EnsemblepHP.com . This department will make sure you get connected to a Human Resources representative that can assist you.
This position is responsible for performing duties associated with conducting intakes and referrals for people living with HIV/AIDS who are seeking care services, including housing services as well as support the functions of the Care and Housing Teams. The Intake and Referral Coordinator will conduct an initial assessment of client needs, record basic demographic information in AFC’s client-level database, contact appropriate direct service agencies, and refer clients for agency intake into the care/housing system.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Client Service
Answer phone calls from people living with HIV/AIDS who are seeking care including housing services
Respond to requests for services from clients’ family members or other service providers as needed
Conduct demographic, psychosocial, and needs assessments for potential clients
Review cases pending assignment and contact geographically appropriate providers regarding client referrals
Meet with all client walk-ins to assess needs and refer to appropriate services
Document and track new and returning clients into the client level databases
Process ongoing technical assistance requests to funded service providers
Respond to request for information about HIV/AIDS and available services from the general public and provide referrals where appropriate
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Track and review length of time from referral to assignment and ensure consistency and timeliness in the referral process
Document referrals electronically and track agency responsiveness to referrals
Assist in conducting client satisfaction surveys
Participate in administrative/programmatic review of subcontracted sites at least annually
Program Administration
Assist with needs assessment projects pertinent to Ryan White programs
Support all necessary data collection to help evaluate Care and Housing Programs
Other
Attend and actively participate in required departmental, committee, and staff meetings (i.e., monthly Care Team meetings, monthly care/housing meetings, Large Case Manager Meetings)
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None.
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Spanish proficiency required
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years’ experience using a client-level database (for example, Provide)
1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to assess client needs, and follow-up to address barriers and ensure care is continuous and comprehensive
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers.
The ability to quickly engage others in conversation and build relationships to identify client’s/customer’s needs
Basic knowledge or willingness to learn of HIV infection and related chronic diseases
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment.
WORK ENVIRONMENT
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Aug 29, 2022
Full time
This position is responsible for performing duties associated with conducting intakes and referrals for people living with HIV/AIDS who are seeking care services, including housing services as well as support the functions of the Care and Housing Teams. The Intake and Referral Coordinator will conduct an initial assessment of client needs, record basic demographic information in AFC’s client-level database, contact appropriate direct service agencies, and refer clients for agency intake into the care/housing system.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Client Service
Answer phone calls from people living with HIV/AIDS who are seeking care including housing services
Respond to requests for services from clients’ family members or other service providers as needed
Conduct demographic, psychosocial, and needs assessments for potential clients
Review cases pending assignment and contact geographically appropriate providers regarding client referrals
Meet with all client walk-ins to assess needs and refer to appropriate services
Document and track new and returning clients into the client level databases
Process ongoing technical assistance requests to funded service providers
Respond to request for information about HIV/AIDS and available services from the general public and provide referrals where appropriate
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Track and review length of time from referral to assignment and ensure consistency and timeliness in the referral process
Document referrals electronically and track agency responsiveness to referrals
Assist in conducting client satisfaction surveys
Participate in administrative/programmatic review of subcontracted sites at least annually
Program Administration
Assist with needs assessment projects pertinent to Ryan White programs
Support all necessary data collection to help evaluate Care and Housing Programs
Other
Attend and actively participate in required departmental, committee, and staff meetings (i.e., monthly Care Team meetings, monthly care/housing meetings, Large Case Manager Meetings)
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None.
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Spanish proficiency required
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years’ experience using a client-level database (for example, Provide)
1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to assess client needs, and follow-up to address barriers and ensure care is continuous and comprehensive
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers.
The ability to quickly engage others in conversation and build relationships to identify client’s/customer’s needs
Basic knowledge or willingness to learn of HIV infection and related chronic diseases
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment.
WORK ENVIRONMENT
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Who We Are:
NanoString Technologies ( NASDAQ: NSTG ) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.
Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers . Join our team!
Job Summary:
The Service Agreement Manager manages contract acquisition and fulfillment between NanoString and its customers post sales. Coordinates contract negotiation, approval, termination in accordance with company policies, regulatory requirements, and customer specifications. Manages changes for contracts and coordinates all interested parties. This candidate should possess strong organizational skills as well as the ability to operate independently and with minimal supervision. In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Job Responsibilities:
Sell contracts via email and telephone by quotation to customers both proactively (i.e., cold calling) and by customer or sales representative requests or leads
Achieve quotas for sales capture rates and revenue
Provide contract renewal information to existing customers. Foster and maintain customer relationships to facilitate growth with channel partners
Create new opportunities and follow up on open opportunities, both internally and externally. Close the sale by collection of a purchase order
Manage service agreements in Salesforce (SFDC); ensure that all information is entered correctly and accurately in a timely manner. Ensure that all billing and invoices are correct
Uphold accurate service agreement pricing to ensure that service contracts are profitable to NanoString
Generate monthly and quarterly revenue reports showing contract sales activity to trend sales and observe increase or decrease in total number of instrument installs under service contract
Work with Regional Field Service Managers and Sales managers to determine service strategies and service eligibility for specific customers and execute those strategies
Work with field service engineers and field sales by means of lead management in the sale of contracts; create quotations and close sales leads turned in by the field representatives. Track the leads submitted and provide correct incentive payouts
Provide renewal, or new service contract information to both internal and external customers to ensure that NanoString customers are informed of the most current contract terms and pricing
Create “marketing strategies” for the sale and generation of new contracts in the instrument installation base to generate additional contract revenue
Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested
Exercises judgment with defined procedures and practices to determine appropriate action. Has thorough knowledge of company products/services
Job Requirements:
Associates Degree
3+ Years’ experience selling service agreements in a related field
Proficient with Microsoft Office programs (Emphasis on Excel and PowerPoint) as well as CRM and ERP; SFDC experience a plus
Excellent verbal and written communication skills
Strong skill and ability to manage customer expectations while providing outstanding customer service
Working knowledge of general field service activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant information effectively in oral and written format, working in a timely manner to meet defined deadlines/quotas
While this is an office-based role, a willingness and availability to incur overnight travel which is expected to average less than 10% per month; mainly to NanoString Headquarters and meetings
Preferred Qualifications:
B.S. degree with 3+ years of service agreement sales experience
Experience building out a service agreement sales team/process
Experience working in an FDA regulated or QSR certified organization
Job may be done remotely but preference will be given to candidates in the greater Seattle area and/or those who are capable of working, in a hybrid fashion, from one of NanoString’s headquarter offices
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.
Accommodations
If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com .
Jun 08, 2022
Full time
Who We Are:
NanoString Technologies ( NASDAQ: NSTG ) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.
Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers . Join our team!
Job Summary:
The Service Agreement Manager manages contract acquisition and fulfillment between NanoString and its customers post sales. Coordinates contract negotiation, approval, termination in accordance with company policies, regulatory requirements, and customer specifications. Manages changes for contracts and coordinates all interested parties. This candidate should possess strong organizational skills as well as the ability to operate independently and with minimal supervision. In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Job Responsibilities:
Sell contracts via email and telephone by quotation to customers both proactively (i.e., cold calling) and by customer or sales representative requests or leads
Achieve quotas for sales capture rates and revenue
Provide contract renewal information to existing customers. Foster and maintain customer relationships to facilitate growth with channel partners
Create new opportunities and follow up on open opportunities, both internally and externally. Close the sale by collection of a purchase order
Manage service agreements in Salesforce (SFDC); ensure that all information is entered correctly and accurately in a timely manner. Ensure that all billing and invoices are correct
Uphold accurate service agreement pricing to ensure that service contracts are profitable to NanoString
Generate monthly and quarterly revenue reports showing contract sales activity to trend sales and observe increase or decrease in total number of instrument installs under service contract
Work with Regional Field Service Managers and Sales managers to determine service strategies and service eligibility for specific customers and execute those strategies
Work with field service engineers and field sales by means of lead management in the sale of contracts; create quotations and close sales leads turned in by the field representatives. Track the leads submitted and provide correct incentive payouts
Provide renewal, or new service contract information to both internal and external customers to ensure that NanoString customers are informed of the most current contract terms and pricing
Create “marketing strategies” for the sale and generation of new contracts in the instrument installation base to generate additional contract revenue
Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested
Exercises judgment with defined procedures and practices to determine appropriate action. Has thorough knowledge of company products/services
Job Requirements:
Associates Degree
3+ Years’ experience selling service agreements in a related field
Proficient with Microsoft Office programs (Emphasis on Excel and PowerPoint) as well as CRM and ERP; SFDC experience a plus
Excellent verbal and written communication skills
Strong skill and ability to manage customer expectations while providing outstanding customer service
Working knowledge of general field service activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant information effectively in oral and written format, working in a timely manner to meet defined deadlines/quotas
While this is an office-based role, a willingness and availability to incur overnight travel which is expected to average less than 10% per month; mainly to NanoString Headquarters and meetings
Preferred Qualifications:
B.S. degree with 3+ years of service agreement sales experience
Experience building out a service agreement sales team/process
Experience working in an FDA regulated or QSR certified organization
Job may be done remotely but preference will be given to candidates in the greater Seattle area and/or those who are capable of working, in a hybrid fashion, from one of NanoString’s headquarter offices
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.
Accommodations
If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com .
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Insurance Customer Support Associate working remotely , you’ll be a part of creating and delivering amazing client experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You'll be Doing
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
During a Typical Day, You’ll
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
What You Bring to the Role
1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer savvy
High speed internet connection (>25mbps); hardwired connection to your modem/router is recommended
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
$16 per hour for English and $17 per hour for bilingual in English/Spanish (maybe dependent on local minimum wage guidelines)
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
Apr 19, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Insurance Customer Support Associate working remotely , you’ll be a part of creating and delivering amazing client experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You'll be Doing
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
During a Typical Day, You’ll
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
What You Bring to the Role
1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer savvy
High speed internet connection (>25mbps); hardwired connection to your modem/router is recommended
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
$16 per hour for English and $17 per hour for bilingual in English/Spanish (maybe dependent on local minimum wage guidelines)
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
Per Governor Inslee’s Proclamation 21-14.2 (Download PDF reader) , Washington State employees must be fully vaccinated against COVID-19. As a condition of employment, the successful candidate will be required to provide proof of their COVID-19 vaccination as part of the hiring process, prior to their start date. Requests for medical and religious exemptions will be considered. If you have questions, please contact Careers@ecy.wa.gov with “ COVID-19 vaccination ” in the subject line.
Keeping Washington Clean and Evergreen
The Hazardous Waste & Toxics Reduction Program within the Department of Ecology is looking to fill a team lead for our Generation Fee and Annual Reporting teams. This position is located in our Headquarters Office in Lacey, WA . Do you like to help people? We’re looking for a senior environmental section specialist that will teach, train, mentor, and oversee the quality of junior staff’s work. This position is a great opportunity to sharpen your communication, organization, and leadership skills. In this role, you will mentor two teams and work with external clients to help with Annual Dangerous Waste Reporting and collection of the Hazardous Waste Generation Fee. The rules for both are complex and require in-depth knowledge of WAC 173-303 and WAC 173-305. T he mission of the HWTR Program is to protect Washington’s residents and environment by reducing the use of toxic chemicals, safely managing dangerous waste, preventing new contaminated sites, and cleaning up contamination. The HWTR vision is to be national leaders in minimizing and eliminating the impacts of toxic chemicals and hazardous waste. Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embrace the value of people. Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
A wellness program that offers education, fitness classes, and an agency-wide fondness for outdoor meetings.
Opportunities to serve your community and make an impact through meaningful work.
Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions.
Equity : We champion equity, recognizing that each of us need different things to thrive.
Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work.
Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement.
We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued. During Healthy Washington Roadmap to Recovery, employees are working a combination of in-office and/or telework based on position and business need. Ecology is following current state guidance regarding building occupancy, mask requirements, health screening questions before entry, and social distancing. Application Timeline: This position will remain open until filled, with an initial screening date of February 17 , 2022 . In order to be considered for initial screening, please submit an application on or before February 16 , 2022 The agency reserves the right to make an appointment any time after the initial screening date. Note: This position has been reposted to increase the size of the applicant pool. If you previously applied, you will need to reapply to be considered.
Duties
What makes this role unique?
This position is the team lead for two teams in our Hazardous Waste and Toxics Reduction Program (HWTR): Hazardous Waste Generation Fee Team: This team is responsible for the annual collection of more than $2,000,000 in fees that provide funding for waste reduction, education, and technical assistance to the business community to help achieve our HWTR goals. In this part of the role, you will:
Identify and bill business sectors that have the potential to generate hazardous waste.
Oversee the collection of the fee.
Manage between 4,500 and 7,000 calls and emails in a 5-month period.
Annual Reporting Team: This team collects and reviews HWTR's Annual Dangerous Waste Reports. In this part of the role, you will:
Train staff, decide on process changes, and oversee the quality and timely completion of work.
Analyze dangerous waste generation and management data for agency staff.
Serve as the business lead and manager in the development, maintenance, and use of the TurboWaste reporting application.
Be responsible for the quality of report data entered into EPA’s Federal RCRAInfo web application.
What you will do:
Serve as the statewide authority on the Hazardous Waste Generation Fee.
Lead a team of 7 in the billing, collection, and administrative aspects of the Generation Fee.
Be responsible for reconciling and reporting financials to program management.
Serve as the team lead for the Annual Dangerous Waste Reporting team.
Train, coach, and mentor junior staff.
Provide technical support to businesses that are required to report their dangerous waste activities to Ecology and the EPA.
Help businesses determine if the Generation Fee applies to their business.
Help the team find the most efficient ways to perform the required tasks.
Qualifications
The goal class for this position is an Environmental Specialist 4 (ES4). We will consider applicants who meet the requirements for both the ES4 and the ES3 levels. If the finalist meets the requirements for the ES3 level then they will be hired as an ES3 and will be placed in a training program to become an ES4 within a specified period of time.
Required Qualifications: Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, educational and volunteer experience. See below for how you may qualify.
At the Environmental Specialist 3 level: Pay Range 49 ($3,887 - $5,102 – monthly)
Option 1:
Six (6) years of combined education and experience:
Education: I nvolving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Experience: In environmental analysis or control, or environmental planning. Experience must also include knowledge of general accounting principles.
Experience may also include a combination of the following:
Assisting businesses with regulatory requirements, including explaining options for coming into compliance.
Leading teams through complicated and difficult projects.
Ensuring the accuracy and integrity of data collected.
Providing technical support to database administrators.
Analyzing and applies complex policies, procedures, statues and/or regulations.
Developing of policies, procedures, statutes and/or regulations of a high degree of complexity.
Conducting research for routine technical projects.
Providing technical support to users of data systems.
Providing respectful support to frustrated or confused customers.
Option 2:
A Bachelor's degree involving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Two (2) years of experience in environmental analysis or control, or environmental planning, which may include experience as described in Option 1.
Knowledge of general accounting principles.
Option 3:
A Master’s degree involving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
One (1) year of experience in environmental analysis or control, or environmental planning, which may include experience as described in Option 1.
Knowledge of general accounting principles.
Option 4:
A Ph.D. in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Knowledge of general accounting principles.
All experience and education combinations that meet the requirements for this position: Possible Combinations. | College credit hours or degree. | Years of professional level experience. Combination 1 | No college credit hours or degree | 6 years of experience Combination 2 | I have 30-59 semester or 45-89 quarter credits. | 5 years of experience Combination 3 | I have 60-89 semester or 90-134 quarter credits (AA degree). | 4 years of experience Combination 4 | I have 90-119 semester or 135-179 quarter credits. | 3 years of experience Combination 5 | A Bachelor's Degree | 2 years of experience Combination 6 | A Master's Degree | 1 year of experience Combination 7 | A Ph.D | No experience required
At the Environmental Specialist 4 level Pay Range 55 ($4,509 - $5,913 monthly) Goal Class
Option 1:
Nine (9) years of combined education and experience:
Education: I nvolving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Experience: In environmental analysis or control, or environmental planning. Experience must also include knowledge of general accounting principles.
Experience may also include a combination of the following:
Assisting businesses with regulatory requirements, including explaining options for coming into compliance.
Leading teams through complicated and difficult projects.
Ensuring the accuracy and integrity of data collected.
Providing technical support to database administrators.
Analyzing and applies complex policies, procedures, statues and/or regulations.
Developing of policies, procedures, statutes and/or regulations of a high degree of complexity.
Conducting research for routine technical projects.
Providing technical support to users of data systems.
Providing respectful support to frustrated or confused customers.
Option 2:
A Bachelor's degree involving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Five (5) years of experience in environmental analysis or control, or environmental planning , which may include experience as described in Option 1.
Knowledge of general accounting principles.
Option 3:
A Master’s degree involving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Three (3) years of experience in environmental analysis or control, or environmental planning , which may include experience as described in Option 1.
Knowledge of general accounting principles.
Option 4:
A Ph.D. in environmental, physical, or one of the natural sciences, environmental planning or other allied field
Two (2) years of experience in environmental analysis or control, or environmental planning , which may include experience as described in Option 1.
Knowledge of general accounting principles.
Option 5:
Two (2) years of experience as an Environmental Specialist 3 at the Department of Ecology.
Knowledge of general accounting principles.
All experience and education combinations that meet the requirements for this position:
Possible Combinations | College credit hours or degree | Years of required experience Combination 1 | No college credit hours or degree | 9 years of experience Combination 2 | 30-59 semester or 45-89 quarter credits. | 8 years of experience Combination 3 | 60-89 semester or 90-134 quarter credits (AA degree). | 7 years of experience Combination 4 | 90-119 semester or 135-179 quarter credits | 6 years of experience Combination 5 | A Bachelor's Degree | 5 years of experience Combination 6 | A Master's Degree | 3 years of experience Combination 7 | A PhD | 2 years of experience
Desired Qualifications:
We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Experience implementing Washington State’s Dangerous Waste Regulations (WAC 173-303).
Knowledge of the Hazardous Waste Generation Fee Regulations (WAC 173-305).
Experience processing fee billings, payments, and using a financial data system.
Note : Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
Three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Additional Application Instructions for Current Ecology Employees: Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Jeri Brining at: Jeri.Brining@ecy.wa.gov. Please do not contact Jeri to inquire about the status of your application. To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth *See the Benefits tab in this announcement for more information Student debt: how working for Ecology can help The Department of Ecology is a qualifying employer for the Public Service Forgiveness Program (PSLF). See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.
To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
Jan 28, 2022
Full time
Per Governor Inslee’s Proclamation 21-14.2 (Download PDF reader) , Washington State employees must be fully vaccinated against COVID-19. As a condition of employment, the successful candidate will be required to provide proof of their COVID-19 vaccination as part of the hiring process, prior to their start date. Requests for medical and religious exemptions will be considered. If you have questions, please contact Careers@ecy.wa.gov with “ COVID-19 vaccination ” in the subject line.
Keeping Washington Clean and Evergreen
The Hazardous Waste & Toxics Reduction Program within the Department of Ecology is looking to fill a team lead for our Generation Fee and Annual Reporting teams. This position is located in our Headquarters Office in Lacey, WA . Do you like to help people? We’re looking for a senior environmental section specialist that will teach, train, mentor, and oversee the quality of junior staff’s work. This position is a great opportunity to sharpen your communication, organization, and leadership skills. In this role, you will mentor two teams and work with external clients to help with Annual Dangerous Waste Reporting and collection of the Hazardous Waste Generation Fee. The rules for both are complex and require in-depth knowledge of WAC 173-303 and WAC 173-305. T he mission of the HWTR Program is to protect Washington’s residents and environment by reducing the use of toxic chemicals, safely managing dangerous waste, preventing new contaminated sites, and cleaning up contamination. The HWTR vision is to be national leaders in minimizing and eliminating the impacts of toxic chemicals and hazardous waste. Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embrace the value of people. Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
A wellness program that offers education, fitness classes, and an agency-wide fondness for outdoor meetings.
Opportunities to serve your community and make an impact through meaningful work.
Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions.
Equity : We champion equity, recognizing that each of us need different things to thrive.
Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work.
Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement.
We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued. During Healthy Washington Roadmap to Recovery, employees are working a combination of in-office and/or telework based on position and business need. Ecology is following current state guidance regarding building occupancy, mask requirements, health screening questions before entry, and social distancing. Application Timeline: This position will remain open until filled, with an initial screening date of February 17 , 2022 . In order to be considered for initial screening, please submit an application on or before February 16 , 2022 The agency reserves the right to make an appointment any time after the initial screening date. Note: This position has been reposted to increase the size of the applicant pool. If you previously applied, you will need to reapply to be considered.
Duties
What makes this role unique?
This position is the team lead for two teams in our Hazardous Waste and Toxics Reduction Program (HWTR): Hazardous Waste Generation Fee Team: This team is responsible for the annual collection of more than $2,000,000 in fees that provide funding for waste reduction, education, and technical assistance to the business community to help achieve our HWTR goals. In this part of the role, you will:
Identify and bill business sectors that have the potential to generate hazardous waste.
Oversee the collection of the fee.
Manage between 4,500 and 7,000 calls and emails in a 5-month period.
Annual Reporting Team: This team collects and reviews HWTR's Annual Dangerous Waste Reports. In this part of the role, you will:
Train staff, decide on process changes, and oversee the quality and timely completion of work.
Analyze dangerous waste generation and management data for agency staff.
Serve as the business lead and manager in the development, maintenance, and use of the TurboWaste reporting application.
Be responsible for the quality of report data entered into EPA’s Federal RCRAInfo web application.
What you will do:
Serve as the statewide authority on the Hazardous Waste Generation Fee.
Lead a team of 7 in the billing, collection, and administrative aspects of the Generation Fee.
Be responsible for reconciling and reporting financials to program management.
Serve as the team lead for the Annual Dangerous Waste Reporting team.
Train, coach, and mentor junior staff.
Provide technical support to businesses that are required to report their dangerous waste activities to Ecology and the EPA.
Help businesses determine if the Generation Fee applies to their business.
Help the team find the most efficient ways to perform the required tasks.
Qualifications
The goal class for this position is an Environmental Specialist 4 (ES4). We will consider applicants who meet the requirements for both the ES4 and the ES3 levels. If the finalist meets the requirements for the ES3 level then they will be hired as an ES3 and will be placed in a training program to become an ES4 within a specified period of time.
Required Qualifications: Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, educational and volunteer experience. See below for how you may qualify.
At the Environmental Specialist 3 level: Pay Range 49 ($3,887 - $5,102 – monthly)
Option 1:
Six (6) years of combined education and experience:
Education: I nvolving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Experience: In environmental analysis or control, or environmental planning. Experience must also include knowledge of general accounting principles.
Experience may also include a combination of the following:
Assisting businesses with regulatory requirements, including explaining options for coming into compliance.
Leading teams through complicated and difficult projects.
Ensuring the accuracy and integrity of data collected.
Providing technical support to database administrators.
Analyzing and applies complex policies, procedures, statues and/or regulations.
Developing of policies, procedures, statutes and/or regulations of a high degree of complexity.
Conducting research for routine technical projects.
Providing technical support to users of data systems.
Providing respectful support to frustrated or confused customers.
Option 2:
A Bachelor's degree involving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Two (2) years of experience in environmental analysis or control, or environmental planning, which may include experience as described in Option 1.
Knowledge of general accounting principles.
Option 3:
A Master’s degree involving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
One (1) year of experience in environmental analysis or control, or environmental planning, which may include experience as described in Option 1.
Knowledge of general accounting principles.
Option 4:
A Ph.D. in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Knowledge of general accounting principles.
All experience and education combinations that meet the requirements for this position: Possible Combinations. | College credit hours or degree. | Years of professional level experience. Combination 1 | No college credit hours or degree | 6 years of experience Combination 2 | I have 30-59 semester or 45-89 quarter credits. | 5 years of experience Combination 3 | I have 60-89 semester or 90-134 quarter credits (AA degree). | 4 years of experience Combination 4 | I have 90-119 semester or 135-179 quarter credits. | 3 years of experience Combination 5 | A Bachelor's Degree | 2 years of experience Combination 6 | A Master's Degree | 1 year of experience Combination 7 | A Ph.D | No experience required
At the Environmental Specialist 4 level Pay Range 55 ($4,509 - $5,913 monthly) Goal Class
Option 1:
Nine (9) years of combined education and experience:
Education: I nvolving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Experience: In environmental analysis or control, or environmental planning. Experience must also include knowledge of general accounting principles.
Experience may also include a combination of the following:
Assisting businesses with regulatory requirements, including explaining options for coming into compliance.
Leading teams through complicated and difficult projects.
Ensuring the accuracy and integrity of data collected.
Providing technical support to database administrators.
Analyzing and applies complex policies, procedures, statues and/or regulations.
Developing of policies, procedures, statutes and/or regulations of a high degree of complexity.
Conducting research for routine technical projects.
Providing technical support to users of data systems.
Providing respectful support to frustrated or confused customers.
Option 2:
A Bachelor's degree involving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Five (5) years of experience in environmental analysis or control, or environmental planning , which may include experience as described in Option 1.
Knowledge of general accounting principles.
Option 3:
A Master’s degree involving major study in environmental, physical, or one of the natural sciences, environmental planning or other allied field.
Three (3) years of experience in environmental analysis or control, or environmental planning , which may include experience as described in Option 1.
Knowledge of general accounting principles.
Option 4:
A Ph.D. in environmental, physical, or one of the natural sciences, environmental planning or other allied field
Two (2) years of experience in environmental analysis or control, or environmental planning , which may include experience as described in Option 1.
Knowledge of general accounting principles.
Option 5:
Two (2) years of experience as an Environmental Specialist 3 at the Department of Ecology.
Knowledge of general accounting principles.
All experience and education combinations that meet the requirements for this position:
Possible Combinations | College credit hours or degree | Years of required experience Combination 1 | No college credit hours or degree | 9 years of experience Combination 2 | 30-59 semester or 45-89 quarter credits. | 8 years of experience Combination 3 | 60-89 semester or 90-134 quarter credits (AA degree). | 7 years of experience Combination 4 | 90-119 semester or 135-179 quarter credits | 6 years of experience Combination 5 | A Bachelor's Degree | 5 years of experience Combination 6 | A Master's Degree | 3 years of experience Combination 7 | A PhD | 2 years of experience
Desired Qualifications:
We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Experience implementing Washington State’s Dangerous Waste Regulations (WAC 173-303).
Knowledge of the Hazardous Waste Generation Fee Regulations (WAC 173-305).
Experience processing fee billings, payments, and using a financial data system.
Note : Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
Three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Additional Application Instructions for Current Ecology Employees: Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Jeri Brining at: Jeri.Brining@ecy.wa.gov. Please do not contact Jeri to inquire about the status of your application. To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth *See the Benefits tab in this announcement for more information Student debt: how working for Ecology can help The Department of Ecology is a qualifying employer for the Public Service Forgiveness Program (PSLF). See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.
To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
Jul 20, 2021
Full time
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
PeopleTec is currently seeking a Sr. SATCOM NATO Military Operations Analyst to support our Peterson AFB, CO location.
The candidate will provide operations and technical support to the North American Treaty Organization (NATO) Satellite Communications (SATCOM) Memorandum of Understanding (MOU).
Duties Include:
Provide Wideband SATCOM Subject Matter Expertise for activities required in the effective implementation, management, and direction of the US Representative to the Provider's Quadrilateral Management Group (QMG) including activities required to implement Wideband operations in accordance with agreements established by the NATO SATCOM MOU
Support all operational and technical related aspects of the NATO SATCOM MOU
Maintain a direct liaison with the U.S. Military Departments, Joint Staff, Defense Information Systems Agency, the Australian DoD, the Office of the Secretary of Defense, and the users of SATCOM systems
Support the development of policy and procedures for the implementation of all operational aspects of the NATO SATCOM MOU
Develop, prepare, deliver, and present reports and briefing materials as directed for recurring and ad hoc meetings in support of the MOU
Attend and provide reports/meeting minutes on Wideband meetings
Develop processes and procedures for providing situational awareness to NATO / NATO Communications Information Agency's (NCIA) and the US Joint SATCOM Delivery Organization / Joint SATCOM Management Organization representatives regarding NATO/NCIA's Baseline Resource Allocation (BRA) and system usage
Develop and manage BRA monitoring tools and reports
Track and report Satellite Access Request (SAR) and Satellite Access Authorization (SAA) metrics
Provide document reviews, technical papers, point papers, Executive Summaries, written summations, General Officer one-pager briefs, Task Force Eagle weekly activity reports, and significant activity reports
Assist the Government with preparation of the required billing statements and preparation of annual International Partner budget forecast
Assist in the development, implementation, and sustainment of a common network for secure information exchange
Integrate NATO / NCIA operations and technical information into the WGS International Operations Support Guide (OSG)
Assist with coordination of training activities, temporary duty requirements, facility upgrades, security activities, situational awareness tools, certification activities, and testing activities in support of the MOU
Required Skills/Experience:
10 years of Department of Defense (DoD) SATCOM experience
Travel: 25%
Must be a U.S. Citizen
An active DoD Top Secret clearance with SCI eligibility is required to perform this work. Candidates are required to have an active Top Secret clearance with SCI eligibility upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
A Bachelor's Degree with 10 years of DoD SATCOM experience is required.
Desired Skills :
Knowledge of Wideband SATCOM, preferably transmissions and payload control and mission planning experience
Significant military familiarity and training in SATCOM
Ability to demonstrate proficiency in SATCOM principles, technical analysis, and problem solving
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Project)
Knowledge of International Trafficking in Arms and Arms Export Control Act
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/peopletec/jobs/1600956-421753
Dec 03, 2020
Full time
PeopleTec is currently seeking a Sr. SATCOM NATO Military Operations Analyst to support our Peterson AFB, CO location.
The candidate will provide operations and technical support to the North American Treaty Organization (NATO) Satellite Communications (SATCOM) Memorandum of Understanding (MOU).
Duties Include:
Provide Wideband SATCOM Subject Matter Expertise for activities required in the effective implementation, management, and direction of the US Representative to the Provider's Quadrilateral Management Group (QMG) including activities required to implement Wideband operations in accordance with agreements established by the NATO SATCOM MOU
Support all operational and technical related aspects of the NATO SATCOM MOU
Maintain a direct liaison with the U.S. Military Departments, Joint Staff, Defense Information Systems Agency, the Australian DoD, the Office of the Secretary of Defense, and the users of SATCOM systems
Support the development of policy and procedures for the implementation of all operational aspects of the NATO SATCOM MOU
Develop, prepare, deliver, and present reports and briefing materials as directed for recurring and ad hoc meetings in support of the MOU
Attend and provide reports/meeting minutes on Wideband meetings
Develop processes and procedures for providing situational awareness to NATO / NATO Communications Information Agency's (NCIA) and the US Joint SATCOM Delivery Organization / Joint SATCOM Management Organization representatives regarding NATO/NCIA's Baseline Resource Allocation (BRA) and system usage
Develop and manage BRA monitoring tools and reports
Track and report Satellite Access Request (SAR) and Satellite Access Authorization (SAA) metrics
Provide document reviews, technical papers, point papers, Executive Summaries, written summations, General Officer one-pager briefs, Task Force Eagle weekly activity reports, and significant activity reports
Assist the Government with preparation of the required billing statements and preparation of annual International Partner budget forecast
Assist in the development, implementation, and sustainment of a common network for secure information exchange
Integrate NATO / NCIA operations and technical information into the WGS International Operations Support Guide (OSG)
Assist with coordination of training activities, temporary duty requirements, facility upgrades, security activities, situational awareness tools, certification activities, and testing activities in support of the MOU
Required Skills/Experience:
10 years of Department of Defense (DoD) SATCOM experience
Travel: 25%
Must be a U.S. Citizen
An active DoD Top Secret clearance with SCI eligibility is required to perform this work. Candidates are required to have an active Top Secret clearance with SCI eligibility upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
A Bachelor's Degree with 10 years of DoD SATCOM experience is required.
Desired Skills :
Knowledge of Wideband SATCOM, preferably transmissions and payload control and mission planning experience
Significant military familiarity and training in SATCOM
Ability to demonstrate proficiency in SATCOM principles, technical analysis, and problem solving
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Project)
Knowledge of International Trafficking in Arms and Arms Export Control Act
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/peopletec/jobs/1600956-421753
PeopleTec is currently seeking an Acquisition Analyst/Contract Specialist to support our Huntsville, AL location.
This position is contingent upon contract award.
Candidate will:
provide advice and guidance in both acquisition and business policies, processes and procedures.
exercise independent judgment in performance of research, analysis, process improvement, and strategy execution of innovative solutions that offer efficiencies to the acquisition and business management process
serve as a primary representative on contract related special project teams supports the lead on all acquisition matters, responsible for the analysis, evaluation, approving or redirecting of the strategy, plans, and techniques of pre-award and post-award functions involving highly specialized procurements programs/projects that have been determined by the Department of the Army (DA) to be of such significance that they require intensive management.
Interface between Army Contracting Command (ACC) and the Army Contracting Officer's Representatives (CORs), and Program/Project Managers (PMs) on all matters pertaining to Program and Acquisition Management Office planning and execution tasks
Emphasis is placed on the effective integration of standardized business process improvements. Duties include managing responsible program areas, working with senior personnel, and maintaining an efficient flow of operations to meet mission requirements. Expert analytical ability and skill is used extensively in completing daily duties.
Required Skills/Experience :
Serve as an advisor to program officials in procurement planning meetings
Advise program officials of the procurement objectives to be used, and assists in the preparation of SOW/SOO/PWS, determination and findings and solicitation documents
Advise technical specialists, and management on matters pertaining to contracting and business management policies and procedures, and offer new or innovative solutions that produce efficiencies for the organization
Develop solutions to problems when there are uncertainties involving the legislation, authorities and scope of the action resulting from Congressional interest
Provide assistance to contracting officer Representatives (CORs) and managers regarding specific situations or problems and upon receipt of changed procedures imposed by high headquarters involving regulations, laws and good business practices
Help CORs and PMs meet their contract requirement objectives, solve problems, answer questions, correct deficiencies in documentation, and evaluate/interpret supporting work
Work with the functional area experts and project managers to coordinate and identify acquisition requirements
Independently gather requirements, coordinate documents, generate independent government estimates, and determine contracting strategies and objectives to be pursued, taking into account the overall Army and government objectives and considerations such as socioeconomic programs, competition, pricing arrangements, subcontracting, and similar considerations normally requiring the use of innovative and unique acquisitions techniques
Analyze requirements, be able to prepare various statutory determinations such as method of contracting, type of contract, extent of competition, and type of service to name a few
Serve as primary interface point with the contracting office during all phases of the acquisition process
Develop performance criteria and requirements into sound/sufficient Performance Work Statements (PWS) and/or task orders/defendable justifications for contractors to perform
Ensure clear articulation of Government requirements in the development of solicitation documents
Coordinate and work with the functional and technical experts to ensure organizational objectives and information technology architecture requirements are reflected in the contractual documents
Coordinate, provide data and guide the Budget Analyst in matters of estimating costs; cost accounting categories and executed funds predicated on contractor invoices and billing/reporting statements
Establish and administers a cost reporting program for tracking and controlling contractor expenditure rate
Review solicitation documents with ACC, participates in pre-proposal conferences, obtains information from technical officials and clarifies solicitation requirements, prepares source selection criteria
Establish performance criteria and administers cost reporting program for all acquisition actions
Coordinate the analysis and evaluation of all proposals received
Provide authoritative contracting advice, guidance, insight, and direction to all levels of administrative and technical management in matters to include, but not limited to, contract procurement and acquisition policy, procedures, and documentation
Conduct highly complex independent reviews of acquisition requirements for computer and/or engineering product and services packages prepared by CORs and PMs prior to submission to the Army Contracting Command (ACC) Contracts Office
Ensure packages are reviewed for accuracy, completeness, and feasibility to ensure adherence to established technical and acquisition policies and procedures. If deficiencies and/or omissions are identified through the analysis of acquisition requirements, plans are developed with the program action lead(s) to resolve issues and take appropriate action
Must demonstrate attention to detail
Ability to plan, prioritize, and organize a diversified workload in a high-pace and detail oriented environment
Understanding roles and responsibilities of functional areas
Demonstrated experience working individually as well as organizing and facilitating working groups.
Must be able to prepare detailed written reports and briefings suitable for presentation to senior level military and corporate leadership, as well as present material orally
Excellent written and oral communication skills
Ability to use Microsoft Office suite of product.
Travel: 5%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements :
A completed Bachelor's Degree in a related field is required with 12+ years of experience
Desired Skills :
DoD Acquisition Workforce Certification Level III in Contracting
Comprehensive knowledge of regulations, DoD Acquisition policies and precedents, program goals and objectives, and work processes of the organizations supported, as well as relationships with other programs within Department of the Army
Acquisition Program Management or Contracting Office experience
Ability to manage projects, work effectively with others, and manage multiple projects simultaneously
Outstanding analytical skills
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/peopletec/jobs/1558692-421753
Oct 21, 2020
Full time
PeopleTec is currently seeking an Acquisition Analyst/Contract Specialist to support our Huntsville, AL location.
This position is contingent upon contract award.
Candidate will:
provide advice and guidance in both acquisition and business policies, processes and procedures.
exercise independent judgment in performance of research, analysis, process improvement, and strategy execution of innovative solutions that offer efficiencies to the acquisition and business management process
serve as a primary representative on contract related special project teams supports the lead on all acquisition matters, responsible for the analysis, evaluation, approving or redirecting of the strategy, plans, and techniques of pre-award and post-award functions involving highly specialized procurements programs/projects that have been determined by the Department of the Army (DA) to be of such significance that they require intensive management.
Interface between Army Contracting Command (ACC) and the Army Contracting Officer's Representatives (CORs), and Program/Project Managers (PMs) on all matters pertaining to Program and Acquisition Management Office planning and execution tasks
Emphasis is placed on the effective integration of standardized business process improvements. Duties include managing responsible program areas, working with senior personnel, and maintaining an efficient flow of operations to meet mission requirements. Expert analytical ability and skill is used extensively in completing daily duties.
Required Skills/Experience :
Serve as an advisor to program officials in procurement planning meetings
Advise program officials of the procurement objectives to be used, and assists in the preparation of SOW/SOO/PWS, determination and findings and solicitation documents
Advise technical specialists, and management on matters pertaining to contracting and business management policies and procedures, and offer new or innovative solutions that produce efficiencies for the organization
Develop solutions to problems when there are uncertainties involving the legislation, authorities and scope of the action resulting from Congressional interest
Provide assistance to contracting officer Representatives (CORs) and managers regarding specific situations or problems and upon receipt of changed procedures imposed by high headquarters involving regulations, laws and good business practices
Help CORs and PMs meet their contract requirement objectives, solve problems, answer questions, correct deficiencies in documentation, and evaluate/interpret supporting work
Work with the functional area experts and project managers to coordinate and identify acquisition requirements
Independently gather requirements, coordinate documents, generate independent government estimates, and determine contracting strategies and objectives to be pursued, taking into account the overall Army and government objectives and considerations such as socioeconomic programs, competition, pricing arrangements, subcontracting, and similar considerations normally requiring the use of innovative and unique acquisitions techniques
Analyze requirements, be able to prepare various statutory determinations such as method of contracting, type of contract, extent of competition, and type of service to name a few
Serve as primary interface point with the contracting office during all phases of the acquisition process
Develop performance criteria and requirements into sound/sufficient Performance Work Statements (PWS) and/or task orders/defendable justifications for contractors to perform
Ensure clear articulation of Government requirements in the development of solicitation documents
Coordinate and work with the functional and technical experts to ensure organizational objectives and information technology architecture requirements are reflected in the contractual documents
Coordinate, provide data and guide the Budget Analyst in matters of estimating costs; cost accounting categories and executed funds predicated on contractor invoices and billing/reporting statements
Establish and administers a cost reporting program for tracking and controlling contractor expenditure rate
Review solicitation documents with ACC, participates in pre-proposal conferences, obtains information from technical officials and clarifies solicitation requirements, prepares source selection criteria
Establish performance criteria and administers cost reporting program for all acquisition actions
Coordinate the analysis and evaluation of all proposals received
Provide authoritative contracting advice, guidance, insight, and direction to all levels of administrative and technical management in matters to include, but not limited to, contract procurement and acquisition policy, procedures, and documentation
Conduct highly complex independent reviews of acquisition requirements for computer and/or engineering product and services packages prepared by CORs and PMs prior to submission to the Army Contracting Command (ACC) Contracts Office
Ensure packages are reviewed for accuracy, completeness, and feasibility to ensure adherence to established technical and acquisition policies and procedures. If deficiencies and/or omissions are identified through the analysis of acquisition requirements, plans are developed with the program action lead(s) to resolve issues and take appropriate action
Must demonstrate attention to detail
Ability to plan, prioritize, and organize a diversified workload in a high-pace and detail oriented environment
Understanding roles and responsibilities of functional areas
Demonstrated experience working individually as well as organizing and facilitating working groups.
Must be able to prepare detailed written reports and briefings suitable for presentation to senior level military and corporate leadership, as well as present material orally
Excellent written and oral communication skills
Ability to use Microsoft Office suite of product.
Travel: 5%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements :
A completed Bachelor's Degree in a related field is required with 12+ years of experience
Desired Skills :
DoD Acquisition Workforce Certification Level III in Contracting
Comprehensive knowledge of regulations, DoD Acquisition policies and precedents, program goals and objectives, and work processes of the organizations supported, as well as relationships with other programs within Department of the Army
Acquisition Program Management or Contracting Office experience
Ability to manage projects, work effectively with others, and manage multiple projects simultaneously
Outstanding analytical skills
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/peopletec/jobs/1558692-421753
PeopleTec is currently seeking a Sr. SATCOM NATO Military Operations Analyst to support our Peterson AFB, CO location.
The candidate will provide operations and technical support to the North American Treaty Organization (NATO) Satellite Communications (SATCOM) Memorandum of Understanding (MOU).
Duties Include:
Provide Wideband SATCOM Subject Matter Expertise for activities required in the effective implementation, management, and direction of the US Representative to the Provider's Quadrilateral Management Group (QMG) including activities required to implement Wideband operations in accordance with agreements established by the NATO SATCOM MOU
Support all operational and technical related aspects of the NATO SATCOM MOU
Maintain a direct liaison with the U.S. Military Departments, Joint Staff, Defense Information Systems Agency, the Australian DoD, the Office of the Secretary of Defense, and the users of SATCOM systems
Support the development of policy and procedures for the implementation of all operational aspects of the NATO SATCOM MOU
Develop, prepare, deliver, and present reports and briefing materials as directed for recurring and ad hoc meetings in support of the MOU
Attend and provide reports/meeting minutes on Wideband meetings
Develop processes and procedures for providing situational awareness to NATO / NATO Communications Information Agency's (NCIA) and the US Joint SATCOM Delivery Organization / Joint SATCOM Management Organization representatives regarding NATO/NCIA's Baseline Resource Allocation (BRA) and system usage
Develop and manage BRA monitoring tools and reports
Track and report Satellite Access Request (SAR) and Satellite Access Authorization (SAA) metrics
Provide document reviews, technical papers, point papers, Executive Summaries, written summations, General Officer one-pager briefs, Task Force Eagle weekly activity reports, and significant activity reports
Assist the Government with preparation of the required billing statements and preparation of annual International Partner budget forecast
Assist in the development, implementation, and sustainment of a common network for secure information exchange
Integrate NATO / NCIA operations and technical information into the WGS International Operations Support Guide (OSG)
Assist with coordination of training activities, temporary duty requirements, facility upgrades, security activities, situational awareness tools, certification activities, and testing activities in support of the MOU
Required Skills/Experience:
10 years of Department of Defense (DoD) SATCOM experience
Travel: 25%
Must be a U.S. Citizen
An active DoD Top Secret clearance with SCI eligibility is required to perform this work. Candidates are required to have an active Top Secret clearance with SCI eligibility upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
A Bachelor's Degree with 10 years of DoD SATCOM experience is required.
Desired Skills :
Knowledge of Wideband SATCOM, preferably transmissions and payload control and mission planning experience
Significant military familiarity and training in SATCOM
Ability to demonstrate proficiency in SATCOM principles, technical analysis, and problem solving
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Project)
Knowledge of International Trafficking in Arms and Arms Export Control Act
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1403989-421753
May 12, 2020
Full time
PeopleTec is currently seeking a Sr. SATCOM NATO Military Operations Analyst to support our Peterson AFB, CO location.
The candidate will provide operations and technical support to the North American Treaty Organization (NATO) Satellite Communications (SATCOM) Memorandum of Understanding (MOU).
Duties Include:
Provide Wideband SATCOM Subject Matter Expertise for activities required in the effective implementation, management, and direction of the US Representative to the Provider's Quadrilateral Management Group (QMG) including activities required to implement Wideband operations in accordance with agreements established by the NATO SATCOM MOU
Support all operational and technical related aspects of the NATO SATCOM MOU
Maintain a direct liaison with the U.S. Military Departments, Joint Staff, Defense Information Systems Agency, the Australian DoD, the Office of the Secretary of Defense, and the users of SATCOM systems
Support the development of policy and procedures for the implementation of all operational aspects of the NATO SATCOM MOU
Develop, prepare, deliver, and present reports and briefing materials as directed for recurring and ad hoc meetings in support of the MOU
Attend and provide reports/meeting minutes on Wideband meetings
Develop processes and procedures for providing situational awareness to NATO / NATO Communications Information Agency's (NCIA) and the US Joint SATCOM Delivery Organization / Joint SATCOM Management Organization representatives regarding NATO/NCIA's Baseline Resource Allocation (BRA) and system usage
Develop and manage BRA monitoring tools and reports
Track and report Satellite Access Request (SAR) and Satellite Access Authorization (SAA) metrics
Provide document reviews, technical papers, point papers, Executive Summaries, written summations, General Officer one-pager briefs, Task Force Eagle weekly activity reports, and significant activity reports
Assist the Government with preparation of the required billing statements and preparation of annual International Partner budget forecast
Assist in the development, implementation, and sustainment of a common network for secure information exchange
Integrate NATO / NCIA operations and technical information into the WGS International Operations Support Guide (OSG)
Assist with coordination of training activities, temporary duty requirements, facility upgrades, security activities, situational awareness tools, certification activities, and testing activities in support of the MOU
Required Skills/Experience:
10 years of Department of Defense (DoD) SATCOM experience
Travel: 25%
Must be a U.S. Citizen
An active DoD Top Secret clearance with SCI eligibility is required to perform this work. Candidates are required to have an active Top Secret clearance with SCI eligibility upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
A Bachelor's Degree with 10 years of DoD SATCOM experience is required.
Desired Skills :
Knowledge of Wideband SATCOM, preferably transmissions and payload control and mission planning experience
Significant military familiarity and training in SATCOM
Ability to demonstrate proficiency in SATCOM principles, technical analysis, and problem solving
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Project)
Knowledge of International Trafficking in Arms and Arms Export Control Act
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1403989-421753