Application Deadline: 07/24/2023
Salary Range: $3,885 - $5,936
Work Location: Salem/Marion; hybrid position
Do you have an interest in helping Oregonians in need by assisting Providers and OHP Members with healthcare claims and bills? Do you have at least three years of experience dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance? We look forward to hearing from you!
Click Here to view a Dashboard of all current recruitments for the Health Systems Division. The specific positions associated with this posting are listed under REQ-132896. The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties.
This posting will be used to fill one (1) permanent, full-time position.
What you will do!
Conducts research on billing complaints from providers and members regarding their Medical, Dental, Vision and Pharmacy services. Conducts complex claims payment research and analysis to resolve claims processing issues and ensure accurate provider payments. Works with enrolled and non-enrolled providers to resolve billing issues. Primary contact for Provider Support Representatives and Program Analysts within the Provider Support Services unit.
Leadwork is on a recurring daily basis, the employee has been directed to perform substantially all of the following functions to orient new employees, if appropriate; assign and reassign tasks to accomplish prescribed work efficiently; give direction to workers concerning procedures; transmit established standards of performance to workers; review work of employees for conformance to standards; and provider informal assessment of workers performance to supervisor and/or manager.
What’s in it for you?
A position where your input and contributions impact the citizens of Oregon.
8 hours of vacation leave and 8 hours of sick leave per month
Nearly unbeatable medical, vision, and dental benefits
Pension and retirement programs
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. Click here , to learn more about OHA’s mission, vision and core values. OHA’s 10-year goal is to eliminate health inequities. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.”
WHAT WE ARE LOOKING FOR:
Required Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills;
OR
Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.
Requested Attributes:
Experience supporting the implementation of policies, projects and programs at the community, state, and/or national level that advance health equity, address systemic health disparities, and elevate the voice of community and those with lived experience.
Experience within the context of healthcare claims processing.
Knowledge of federal requirements, state rules and program requirements for the Oregon Medicaid Program
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Team collaboration & workload collaboration
Technical and computer skills
Workload planning & prioritization
Responsiveness and problem-solving skills
Written and oral communication, including preparation of reports and presentations
How to Apply
Please apply via Workday at the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OHA--Summer-Street/Provider-Billing---Compliance-Specialist--Program-Analyst-1-_REQ-132896
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.
Jul 17, 2023
Full time
Application Deadline: 07/24/2023
Salary Range: $3,885 - $5,936
Work Location: Salem/Marion; hybrid position
Do you have an interest in helping Oregonians in need by assisting Providers and OHP Members with healthcare claims and bills? Do you have at least three years of experience dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance? We look forward to hearing from you!
Click Here to view a Dashboard of all current recruitments for the Health Systems Division. The specific positions associated with this posting are listed under REQ-132896. The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties.
This posting will be used to fill one (1) permanent, full-time position.
What you will do!
Conducts research on billing complaints from providers and members regarding their Medical, Dental, Vision and Pharmacy services. Conducts complex claims payment research and analysis to resolve claims processing issues and ensure accurate provider payments. Works with enrolled and non-enrolled providers to resolve billing issues. Primary contact for Provider Support Representatives and Program Analysts within the Provider Support Services unit.
Leadwork is on a recurring daily basis, the employee has been directed to perform substantially all of the following functions to orient new employees, if appropriate; assign and reassign tasks to accomplish prescribed work efficiently; give direction to workers concerning procedures; transmit established standards of performance to workers; review work of employees for conformance to standards; and provider informal assessment of workers performance to supervisor and/or manager.
What’s in it for you?
A position where your input and contributions impact the citizens of Oregon.
8 hours of vacation leave and 8 hours of sick leave per month
Nearly unbeatable medical, vision, and dental benefits
Pension and retirement programs
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. Click here , to learn more about OHA’s mission, vision and core values. OHA’s 10-year goal is to eliminate health inequities. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.”
WHAT WE ARE LOOKING FOR:
Required Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills;
OR
Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.
Requested Attributes:
Experience supporting the implementation of policies, projects and programs at the community, state, and/or national level that advance health equity, address systemic health disparities, and elevate the voice of community and those with lived experience.
Experience within the context of healthcare claims processing.
Knowledge of federal requirements, state rules and program requirements for the Oregon Medicaid Program
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Team collaboration & workload collaboration
Technical and computer skills
Workload planning & prioritization
Responsiveness and problem-solving skills
Written and oral communication, including preparation of reports and presentations
How to Apply
Please apply via Workday at the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OHA--Summer-Street/Provider-Billing---Compliance-Specialist--Program-Analyst-1-_REQ-132896
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.
Cummins Behavioral Health Systems, Inc
Avon, IN, USA 46123
Cummins Behavioral Health Systems, Inc. is seeking a full-time Medical Assistant Team Lead to serve families at our outpatient clinic in Avon, Indiana .
Job Summary:
Under the supervision of the Medical Services Practice Manager and the Medical Director, the Medical Assistant Team Lead is responsible for aiding Medical Assistants to manage day-to-day clinical operations in an efficient and effective manner.
Essential Functions – Medical Assistant Level I and II
Obtain and document in the electronic health record an individual's medical histories, laboratory and test results, vital signs, side effects, clinical assessments, and other concerns or questions regarding their psychiatric treatment.
Prepare and assist individuals with the completion of pre-appointment assessments.
Reconcile medication lists and pharmacies used by a given individual.
Assist individuals in obtaining financial assistance to obtain medication or meet copays by applying for and obtaining medications from pharmaceutical patient assistance programs, by obtaining printed and electronic vouchers/coupons, or by other cash supports.
Obtain prior authorizations for medications from pharmacy benefit programs associated with various third-party insurance payers.
Provide medication education to individuals about the prescribed medications, such as but not limited to drug classification, indications, and common side effects based on pre-written approved guidelines or as instructed by the medical provider.
Perform phlebotomy to collect blood specimens or collect other laboratory specimens, log the collection of these specimens, and render them for testing.
Update individuals of laboratory and test results, medication authorization status, or other information deemed necessary for clinical care as directed by the medical providers, practice manager, or nurses.
Collaborate with the Medical Services Manager and medical providers to address any individual's' concerns.
Complete billing for services provided as appropriate.
Essential Medical Assistant Team Lead Responsibilities:
Essential to being a member of Cummins Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission-driven Decision-making : Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership: Collaborate with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture : Build and sustain an or organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed : Maintain communication networks with community stakeholders, and internal employees. Consider feedback to drive enhanced performance.
Essential Functions of Medical Assistant II.
Utilizes data in decision making.
Incorporates best practices for clinical and administrative programming and processes.
Serves as a replacement (fill-in) when an assigned medical assistant is unavailable or absent.
Manages schedules of medical assistants and communicates medical staff deployment throughout the organization to all Cummins staff.
Provides ongoing training and technical assistance to promote team-based quality improvement activities in the day-to-day operations of medical services.
Education and/or Experience :
Medical Assistant who has graduated from and can provide a copy of the certification/diploma from a two-year clinical program is required.
A certification in phlebotomy is required.
Experience in providing medication injections and completing vitals without the use of an electronic device.
Experience in a temporary leadership role or a position that includes supervisory responsibilities is required.
Knowledge, Skills, and Abilities:
Knowledge of pharmacology.
Professional appearance that may include the use of appropriate medical attire, such as scrubs, and demeanor.
Must possess good computer typing skills, basic technical skills, and a working knowledge of Microsoft Windows Environment, such as but not limited to Microsoft 360, TEAMS, etc., and Ring Central, Adobe Acrobat, etc.
Benefits Include:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional advancement
Diverse career tracts
Comprehensive insurance package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
Learn about the exciting careers with Cummins. Apply today!
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226270-47726.html
Jun 19, 2023
Full time
Cummins Behavioral Health Systems, Inc. is seeking a full-time Medical Assistant Team Lead to serve families at our outpatient clinic in Avon, Indiana .
Job Summary:
Under the supervision of the Medical Services Practice Manager and the Medical Director, the Medical Assistant Team Lead is responsible for aiding Medical Assistants to manage day-to-day clinical operations in an efficient and effective manner.
Essential Functions – Medical Assistant Level I and II
Obtain and document in the electronic health record an individual's medical histories, laboratory and test results, vital signs, side effects, clinical assessments, and other concerns or questions regarding their psychiatric treatment.
Prepare and assist individuals with the completion of pre-appointment assessments.
Reconcile medication lists and pharmacies used by a given individual.
Assist individuals in obtaining financial assistance to obtain medication or meet copays by applying for and obtaining medications from pharmaceutical patient assistance programs, by obtaining printed and electronic vouchers/coupons, or by other cash supports.
Obtain prior authorizations for medications from pharmacy benefit programs associated with various third-party insurance payers.
Provide medication education to individuals about the prescribed medications, such as but not limited to drug classification, indications, and common side effects based on pre-written approved guidelines or as instructed by the medical provider.
Perform phlebotomy to collect blood specimens or collect other laboratory specimens, log the collection of these specimens, and render them for testing.
Update individuals of laboratory and test results, medication authorization status, or other information deemed necessary for clinical care as directed by the medical providers, practice manager, or nurses.
Collaborate with the Medical Services Manager and medical providers to address any individual's' concerns.
Complete billing for services provided as appropriate.
Essential Medical Assistant Team Lead Responsibilities:
Essential to being a member of Cummins Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission-driven Decision-making : Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership: Collaborate with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture : Build and sustain an or organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed : Maintain communication networks with community stakeholders, and internal employees. Consider feedback to drive enhanced performance.
Essential Functions of Medical Assistant II.
Utilizes data in decision making.
Incorporates best practices for clinical and administrative programming and processes.
Serves as a replacement (fill-in) when an assigned medical assistant is unavailable or absent.
Manages schedules of medical assistants and communicates medical staff deployment throughout the organization to all Cummins staff.
Provides ongoing training and technical assistance to promote team-based quality improvement activities in the day-to-day operations of medical services.
Education and/or Experience :
Medical Assistant who has graduated from and can provide a copy of the certification/diploma from a two-year clinical program is required.
A certification in phlebotomy is required.
Experience in providing medication injections and completing vitals without the use of an electronic device.
Experience in a temporary leadership role or a position that includes supervisory responsibilities is required.
Knowledge, Skills, and Abilities:
Knowledge of pharmacology.
Professional appearance that may include the use of appropriate medical attire, such as scrubs, and demeanor.
Must possess good computer typing skills, basic technical skills, and a working knowledge of Microsoft Windows Environment, such as but not limited to Microsoft 360, TEAMS, etc., and Ring Central, Adobe Acrobat, etc.
Benefits Include:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional advancement
Diverse career tracts
Comprehensive insurance package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
Learn about the exciting careers with Cummins. Apply today!
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226270-47726.html
The Intensive Housing & Health Case Manager is a member of the Supportive Housing Program (SHP) team and provides comprehensive individualized support services using a client centered harm reduction trauma informed model. The person in this role is responsible for monthly home visits, accompanying participants to medical and benefits appointments and connecting participants to community base resources. The Intensive Housing and Health Case Manager will ensure program adherence to documentation guidelines as set forth by the Illinois Department of Public Health (IDPH).
The salary range for this role is $40,000 to $42,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Housing Case Management
• Conducts home visits at least monthly to ensure housing stability
• Supports in development of life skills and foster emotional support through a trauma informed and strengths-based approach
• Performs crisis prevention and intervention as needed using Harm Philosophies.
• Provides qualified participants access to Emergency Financial Assistance (EFA) as needed to ensure housing stability
• Acts as a liaison between landlords/property managers
• Coordination move-ins, lease renewals, inspections and eviction prevention
• Completes housing leasing paperwork and submits to AFC before deadlines to ensure continued housing stability
• Coordinates with Behavioral Health Specialist (If appropriate) to conduct a psychosocial assessment within 90 days of program intake
• Develops Individualized service plan in collaboration with the participants
• Refers and links participate to appropriate services
• Supports participants in developing or enhancing life skills and assists participants in increasing meaningful daytime activities
• Assists participates in enrolling in public benefits such as SNAP, SOAR or employment readiness programs
Health Case Management
• Verifies engagement in medical care and supports participants with engagement in medical care as needed
• Responsible for obtaining client level health information including viral load and dates of medical visits
• Refers and links participates to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self-sufficiency
• Monitors participant follow-through with medical services
• Coordination of medical care plan with participant’s primary care provider
• Supports medical treatment plan by providing participants information on medication, appointment, and other treatment adherence issues
• Outreach to medical providers to obtain client medical data, i.e., viral load, and/or last medical appointment date
• Must provide eligible participate assistance in obtaining access to other public and private programs for which they may be eligible (Medicaid, Medicare, Part D, ADAP, etc.)
Documentation & Recordkeeping
• Enters participant intake into required databases (Caseworthy, Provide, etc.) within designated timelines of contact with participants
• Enters case notes and all required data elements in Caseworthy and Provide databases
• Completes reassessments as indicated by SHP policies and procedures, including assessments required by IDPH
• Completes annual lease renewals and completed workflows in Caseworthy and Provide databases
• Maintains all applicable and required documentation in participates files
• Enters all billing, and other required data elements into Provide Enterprise database
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High School Diploma or equivalent
• Three or more years of case management experience
Preferred Qualifications
• Bachelor’s degree in social services or related field
• One or more years Case Management experience
• Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques.
KNOWLEDGE, SKILLS, AND ABILITIES
• Supportive Housing
• Database Use
• Interpersonal Skills
• Strong attention to detail
• Follow-Through
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
N/A
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to navigate the city of Chicago in personal vehicle and comfort meeting program participants in their homes or community settings is required for this position.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
May 01, 2023
Full time
The Intensive Housing & Health Case Manager is a member of the Supportive Housing Program (SHP) team and provides comprehensive individualized support services using a client centered harm reduction trauma informed model. The person in this role is responsible for monthly home visits, accompanying participants to medical and benefits appointments and connecting participants to community base resources. The Intensive Housing and Health Case Manager will ensure program adherence to documentation guidelines as set forth by the Illinois Department of Public Health (IDPH).
The salary range for this role is $40,000 to $42,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Housing Case Management
• Conducts home visits at least monthly to ensure housing stability
• Supports in development of life skills and foster emotional support through a trauma informed and strengths-based approach
• Performs crisis prevention and intervention as needed using Harm Philosophies.
• Provides qualified participants access to Emergency Financial Assistance (EFA) as needed to ensure housing stability
• Acts as a liaison between landlords/property managers
• Coordination move-ins, lease renewals, inspections and eviction prevention
• Completes housing leasing paperwork and submits to AFC before deadlines to ensure continued housing stability
• Coordinates with Behavioral Health Specialist (If appropriate) to conduct a psychosocial assessment within 90 days of program intake
• Develops Individualized service plan in collaboration with the participants
• Refers and links participate to appropriate services
• Supports participants in developing or enhancing life skills and assists participants in increasing meaningful daytime activities
• Assists participates in enrolling in public benefits such as SNAP, SOAR or employment readiness programs
Health Case Management
• Verifies engagement in medical care and supports participants with engagement in medical care as needed
• Responsible for obtaining client level health information including viral load and dates of medical visits
• Refers and links participates to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self-sufficiency
• Monitors participant follow-through with medical services
• Coordination of medical care plan with participant’s primary care provider
• Supports medical treatment plan by providing participants information on medication, appointment, and other treatment adherence issues
• Outreach to medical providers to obtain client medical data, i.e., viral load, and/or last medical appointment date
• Must provide eligible participate assistance in obtaining access to other public and private programs for which they may be eligible (Medicaid, Medicare, Part D, ADAP, etc.)
Documentation & Recordkeeping
• Enters participant intake into required databases (Caseworthy, Provide, etc.) within designated timelines of contact with participants
• Enters case notes and all required data elements in Caseworthy and Provide databases
• Completes reassessments as indicated by SHP policies and procedures, including assessments required by IDPH
• Completes annual lease renewals and completed workflows in Caseworthy and Provide databases
• Maintains all applicable and required documentation in participates files
• Enters all billing, and other required data elements into Provide Enterprise database
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High School Diploma or equivalent
• Three or more years of case management experience
Preferred Qualifications
• Bachelor’s degree in social services or related field
• One or more years Case Management experience
• Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques.
KNOWLEDGE, SKILLS, AND ABILITIES
• Supportive Housing
• Database Use
• Interpersonal Skills
• Strong attention to detail
• Follow-Through
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
N/A
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to navigate the city of Chicago in personal vehicle and comfort meeting program participants in their homes or community settings is required for this position.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Job Summary
Are you detail-oriented and have strong communication skills? Are you passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
Our Business and Community Education department is looking for an Assistant II to join their team. The Business and Community Education department provides services to the community, students and businesses looking for short-term training, continuing education, workforce training, apprenticeships, customized business training and community resources.
As an Assistant II you would be responsible for providing administrative support to the Business and Community Education department. Your responsibilities would include providing excellent customer service as well as providing support for a variety of special projects, committees, functions, and activities. Additionally, you would be overseeing student records, open enrollment files, third-party billing, receiving payments, and provide customer service and support for instructors and students.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Fields questions from instructors, staff, students, families, callers, visitors, and/or customers via in person, telephone, or by email.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Assists and directs students with class registration and payment.
Receives transcript and certificate requests, locates information, and sends to student, employer, or college.
Makes business travel arrangements for staff as needed.
Coordinates social gatherings for department, as needed.
Collaborates with Enrollment Services, Business Services personnel and Business & Community Education Managers.
Prepares classrooms for instructors, including setup and troubleshooting of equipment, preparation of supplies, and sanitization.
Creates certificates for public and contract training classes as needed.
Responsible for ordering and tracking equipment, office supplies, and maintaining check-in and check-out documentation as needed.
Prepares daily bank balancing.
Ensures operation of office equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; arranging for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Works closely with other areas of college that can include other campuses, departments, and the foundation office.
Creates and maintains paper and electronic databases and records.
Scans and copies documents as needed.
Coordinates materials and refreshments for activities and meetings include arranging room setup.
Partners with third-party vendors such as the Department of Veteran Affairs to assist students with registration, gathering payment information, and disseminating credential information.
Prepares daily report of current students for Hawkeye Alert.
Contributes to team effort by accomplishing related results as needed.
Works closely with confidential information.
Participates in campus committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate’s degree and four (4) years of experience as an Administrative Assistant or related field or a combination of education and experience to total six (6) years.
Knowledge of financial rules, regulations, and procedures.
Experience with making travel arrangements for senior staff or leadership.
Demonstrated ability to work with minimal supervision.
Demonstrated ability to work a flexible schedule to include evenings and weekends.
Demonstrated ability to handle confidential/sensitive information with discretion.
Demonstrated ability to communicate effectively verbally and via written correspondence.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Ability to demonstrate strong interpersonal communication.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to demonstrate effective organizational skills to manage multiple and shifting tasks/demands to meet timely deadlines.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Preferred Qualifications
Bachelor’s degree.
Experience working in a community college setting.
Working Conditions
Anticipated schedule is Monday through Friday from 8:00am – 4:30pm with potential for occasional weekend or evening hours.
Work is performed either in or a combination of an office setting and classroom setting using technology in a climate-controlled environment with a combination of natural and fluorescent light. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Explain your working knowledge of computer software including but not limited to Microsoft Office and Google suite. Additionally, share examples of how you have used them at work as well as what type of documents you have created with them.
Describe your experience with multi-tasking, troubleshooting and working with project deadlines in your current/previous positions.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit an online application and all required materials by Sunday, April 2, 2023.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Mar 13, 2023
Full time
Job Summary
Are you detail-oriented and have strong communication skills? Are you passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
Our Business and Community Education department is looking for an Assistant II to join their team. The Business and Community Education department provides services to the community, students and businesses looking for short-term training, continuing education, workforce training, apprenticeships, customized business training and community resources.
As an Assistant II you would be responsible for providing administrative support to the Business and Community Education department. Your responsibilities would include providing excellent customer service as well as providing support for a variety of special projects, committees, functions, and activities. Additionally, you would be overseeing student records, open enrollment files, third-party billing, receiving payments, and provide customer service and support for instructors and students.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Fields questions from instructors, staff, students, families, callers, visitors, and/or customers via in person, telephone, or by email.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Assists and directs students with class registration and payment.
Receives transcript and certificate requests, locates information, and sends to student, employer, or college.
Makes business travel arrangements for staff as needed.
Coordinates social gatherings for department, as needed.
Collaborates with Enrollment Services, Business Services personnel and Business & Community Education Managers.
Prepares classrooms for instructors, including setup and troubleshooting of equipment, preparation of supplies, and sanitization.
Creates certificates for public and contract training classes as needed.
Responsible for ordering and tracking equipment, office supplies, and maintaining check-in and check-out documentation as needed.
Prepares daily bank balancing.
Ensures operation of office equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; arranging for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Works closely with other areas of college that can include other campuses, departments, and the foundation office.
Creates and maintains paper and electronic databases and records.
Scans and copies documents as needed.
Coordinates materials and refreshments for activities and meetings include arranging room setup.
Partners with third-party vendors such as the Department of Veteran Affairs to assist students with registration, gathering payment information, and disseminating credential information.
Prepares daily report of current students for Hawkeye Alert.
Contributes to team effort by accomplishing related results as needed.
Works closely with confidential information.
Participates in campus committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate’s degree and four (4) years of experience as an Administrative Assistant or related field or a combination of education and experience to total six (6) years.
Knowledge of financial rules, regulations, and procedures.
Experience with making travel arrangements for senior staff or leadership.
Demonstrated ability to work with minimal supervision.
Demonstrated ability to work a flexible schedule to include evenings and weekends.
Demonstrated ability to handle confidential/sensitive information with discretion.
Demonstrated ability to communicate effectively verbally and via written correspondence.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Ability to demonstrate strong interpersonal communication.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to demonstrate effective organizational skills to manage multiple and shifting tasks/demands to meet timely deadlines.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Preferred Qualifications
Bachelor’s degree.
Experience working in a community college setting.
Working Conditions
Anticipated schedule is Monday through Friday from 8:00am – 4:30pm with potential for occasional weekend or evening hours.
Work is performed either in or a combination of an office setting and classroom setting using technology in a climate-controlled environment with a combination of natural and fluorescent light. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Explain your working knowledge of computer software including but not limited to Microsoft Office and Google suite. Additionally, share examples of how you have used them at work as well as what type of documents you have created with them.
Describe your experience with multi-tasking, troubleshooting and working with project deadlines in your current/previous positions.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit an online application and all required materials by Sunday, April 2, 2023.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
This position is responsible for performing duties associated with conducting intakes and referrals for people living with HIV/AIDS who are seeking care services, including housing services as well as support the functions of the Care and Housing Teams. The Intake and Referral Coordinator will conduct an initial assessment of client needs, record basic demographic information in AFC’s client-level database, contact appropriate direct service agencies, and refer clients for agency intake into the care/housing system.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Client Service
Answer phone calls from people living with HIV/AIDS who are seeking care including housing services
Respond to requests for services from clients’ family members or other service providers as needed
Conduct demographic, psychosocial, and needs assessments for potential clients
Review cases pending assignment and contact geographically appropriate providers regarding client referrals
Meet with all client walk-ins to assess needs and refer to appropriate services
Document and track new and returning clients into the client level databases
Process ongoing technical assistance requests to funded service providers
Respond to request for information about HIV/AIDS and available services from the general public and provide referrals where appropriate
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Track and review length of time from referral to assignment and ensure consistency and timeliness in the referral process
Document referrals electronically and track agency responsiveness to referrals
Assist in conducting client satisfaction surveys
Participate in administrative/programmatic review of subcontracted sites at least annually
Program Administration
Assist with needs assessment projects pertinent to Ryan White programs
Support all necessary data collection to help evaluate Care and Housing Programs
Other
Attend and actively participate in required departmental, committee, and staff meetings (i.e., monthly Care Team meetings, monthly care/housing meetings, Large Case Manager Meetings)
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None.
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Spanish proficiency required
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years’ experience using a client-level database (for example, Provide)
1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to assess client needs, and follow-up to address barriers and ensure care is continuous and comprehensive
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers.
The ability to quickly engage others in conversation and build relationships to identify client’s/customer’s needs
Basic knowledge or willingness to learn of HIV infection and related chronic diseases
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment.
WORK ENVIRONMENT
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Aug 29, 2022
Full time
This position is responsible for performing duties associated with conducting intakes and referrals for people living with HIV/AIDS who are seeking care services, including housing services as well as support the functions of the Care and Housing Teams. The Intake and Referral Coordinator will conduct an initial assessment of client needs, record basic demographic information in AFC’s client-level database, contact appropriate direct service agencies, and refer clients for agency intake into the care/housing system.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Client Service
Answer phone calls from people living with HIV/AIDS who are seeking care including housing services
Respond to requests for services from clients’ family members or other service providers as needed
Conduct demographic, psychosocial, and needs assessments for potential clients
Review cases pending assignment and contact geographically appropriate providers regarding client referrals
Meet with all client walk-ins to assess needs and refer to appropriate services
Document and track new and returning clients into the client level databases
Process ongoing technical assistance requests to funded service providers
Respond to request for information about HIV/AIDS and available services from the general public and provide referrals where appropriate
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Track and review length of time from referral to assignment and ensure consistency and timeliness in the referral process
Document referrals electronically and track agency responsiveness to referrals
Assist in conducting client satisfaction surveys
Participate in administrative/programmatic review of subcontracted sites at least annually
Program Administration
Assist with needs assessment projects pertinent to Ryan White programs
Support all necessary data collection to help evaluate Care and Housing Programs
Other
Attend and actively participate in required departmental, committee, and staff meetings (i.e., monthly Care Team meetings, monthly care/housing meetings, Large Case Manager Meetings)
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None.
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Spanish proficiency required
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years’ experience using a client-level database (for example, Provide)
1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to assess client needs, and follow-up to address barriers and ensure care is continuous and comprehensive
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers.
The ability to quickly engage others in conversation and build relationships to identify client’s/customer’s needs
Basic knowledge or willingness to learn of HIV infection and related chronic diseases
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment.
WORK ENVIRONMENT
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Reports To: Manager of AEL Enrollment and Assessment Services
Job Summary
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Van G Miller Adult Learning Center is looking for an Administrative Assistant to join their team. While working at the Adult Learning Center, you are helping make a meaningful impact on the everyday lives of their students. Students are empowered to get the education and skills they need to thrive at work, school, home and in their community all while earning their high school equivalency diploma or learning the English language.
The full time Administrative Assistant provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. Furthermore, the Administrative Assistant maintains customer confidence and protects operational integrity by keeping information confidential and providing support for a variety of special projects, committees, functions, and activities.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and one year of office experience OR a combination of both totaling to 3 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Demonstrated ability to work a flexible schedule.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Working Conditions
Anticipated schedule is: Monday/Wednesday/Friday 8:00a – 4:30p and Tuesday/Thursday 10:30a – 7:00p
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete online application and required materials at hawkeyecollege.edu/employment
Submit/Upload a resume,
Submit/Upload 3 references with a minimum of 1 from a past/current supervisor and
Submit/Upload a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit the online application and all required materials by Wednesday, June 29, 2022. Preference will be given to applicants who submit the required materials on or before June 29th. This position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Jun 23, 2022
Full time
Reports To: Manager of AEL Enrollment and Assessment Services
Job Summary
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Van G Miller Adult Learning Center is looking for an Administrative Assistant to join their team. While working at the Adult Learning Center, you are helping make a meaningful impact on the everyday lives of their students. Students are empowered to get the education and skills they need to thrive at work, school, home and in their community all while earning their high school equivalency diploma or learning the English language.
The full time Administrative Assistant provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. Furthermore, the Administrative Assistant maintains customer confidence and protects operational integrity by keeping information confidential and providing support for a variety of special projects, committees, functions, and activities.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and one year of office experience OR a combination of both totaling to 3 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Demonstrated ability to work a flexible schedule.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Working Conditions
Anticipated schedule is: Monday/Wednesday/Friday 8:00a – 4:30p and Tuesday/Thursday 10:30a – 7:00p
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete online application and required materials at hawkeyecollege.edu/employment
Submit/Upload a resume,
Submit/Upload 3 references with a minimum of 1 from a past/current supervisor and
Submit/Upload a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit the online application and all required materials by Wednesday, June 29, 2022. Preference will be given to applicants who submit the required materials on or before June 29th. This position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
AIDS Foundation Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence. The Director, Behavioral Health Programs is responsible for leading the behavioral health components of the Housing Team’s programs. The Director will provide expertise and training on behavioral health topics and programs as they relate to the housing team’s projects. The Director will oversee the SOAR program, SAMHSA’s Road to Health and Housing (R2H), Connection to Harm Reduction (C2HR), in-home Behavioral Health and ensure all project outcomes are achieved. The Director will lead and expand the behavioral health services via implementation of Medicaid billing as well as oversee a research project implementing behavioral health screening across Ryan White partners The Director will represent AFC and the Center for Housing and Health as a liaison to stakeholders in the behavioral health care sector. The salary range for this role is $75,000-$81,000 annually. Pr inciple functions and responsibilities of this position include the following: Behavioral Health and Clinical Leadership
Provide clinical/behavioral health-related expertise for the ongoing coordination of systems-level initiatives;
Serve as subject-matter expert and share expertise on behavioral health, supportive housing system;
Contribute to designing partnership models and inform grant proposals and other funding opportunities;
Provide education and support to housing partners to assist their clients in engaging in appropriate behavioral health care services to manage ongoing chronic behavioral health conditions, and engage partners at agency-wide meetings;
Provide ongoing clinical support to Housing programs;
Lead AFC Housing team Strategic Plan goals around behavioral health integration and participant health and behavioral health outcomes;
Create an innovative model for integrated in-home behavioral and health services for the housing department and expand the capacity of those services.
Program Direction and Management
Oversee AFC Housing’s in-home behavioral health programming and provide clinical supervision to project staff;
Direct the SOAR program to ensure contractual outcomes are achieved and project budget is appropriately expended;
Direct SAMHSAs Road to Health and Housing (R2H) Program to ensure scopes and outcomes are achieved and project budget is appropriately expended;
Direct SUPRs Connection to Harm Reduction (C2HR) Program to ensure scopes and outcomes are achieved and the project budget is appropriately expended;
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures;
Provide professional development opportunities and guidance to assigned staff;
Serve as project lead for the ORCHID Study; develop and conduct training; write and disseminate best practices locally, statewide, and nationally;
Implement Medicaid billing for in-home behavioral health services;
Collaborate with Director of Data Services and Director of Quality Management and Compliance to improve case management systems and data systems (i.e., CaseWorthy) to capture behavioral health data;
Work with external health and behavioral health care delivery systems to develop partnerships that meet health and behavioral health care needs of housing program clients.
Meetings
Participate in applicable partner meetings and AFC housing team meetings;
Represent CHH and AFC by leading or participating in committees such as the Medicaid Advisory Committee (MAC).
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations;
Protect organization's value and manage risk by keeping information confidential;
Perform other duties as assigned.
QUALIFICATIONS Minimum Qualifications Master’s degree in Human Services field 5 or more years experience in Homelessness and/or Healthcare area 3 or more years supervisory experience Established networks and contacts in the field Preferred Qualifications Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) or equivalent license. KNOWLEDGE, SKILLS, AND ABILITIES The ability to work with internal or external Customers and/or Partner Agencies (i.e., Case Managers, Supervisors) to resolve program-related (i.e., substance use, housing participants) problems. The ability to establish and maintain rapport with current and potential customers, partner agencies, and/or partner agency staff. This includes the ability to interact comfortably with others. Knowledge of best practice approaches to mental health and substance use treatment. This includes the ability to apply a client-centered approach that considers individual diagnoses, psychosocial assessment, and environmental factors. Strong attention to detail and the ability to provide efficient, quality service to both internal and external clients. Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals. To Apply, Please click on the link below. http://j.brt.mv/ATS/jb.do?reqGK=27658472
Apr 02, 2022
Full time
AIDS Foundation Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence. The Director, Behavioral Health Programs is responsible for leading the behavioral health components of the Housing Team’s programs. The Director will provide expertise and training on behavioral health topics and programs as they relate to the housing team’s projects. The Director will oversee the SOAR program, SAMHSA’s Road to Health and Housing (R2H), Connection to Harm Reduction (C2HR), in-home Behavioral Health and ensure all project outcomes are achieved. The Director will lead and expand the behavioral health services via implementation of Medicaid billing as well as oversee a research project implementing behavioral health screening across Ryan White partners The Director will represent AFC and the Center for Housing and Health as a liaison to stakeholders in the behavioral health care sector. The salary range for this role is $75,000-$81,000 annually. Pr inciple functions and responsibilities of this position include the following: Behavioral Health and Clinical Leadership
Provide clinical/behavioral health-related expertise for the ongoing coordination of systems-level initiatives;
Serve as subject-matter expert and share expertise on behavioral health, supportive housing system;
Contribute to designing partnership models and inform grant proposals and other funding opportunities;
Provide education and support to housing partners to assist their clients in engaging in appropriate behavioral health care services to manage ongoing chronic behavioral health conditions, and engage partners at agency-wide meetings;
Provide ongoing clinical support to Housing programs;
Lead AFC Housing team Strategic Plan goals around behavioral health integration and participant health and behavioral health outcomes;
Create an innovative model for integrated in-home behavioral and health services for the housing department and expand the capacity of those services.
Program Direction and Management
Oversee AFC Housing’s in-home behavioral health programming and provide clinical supervision to project staff;
Direct the SOAR program to ensure contractual outcomes are achieved and project budget is appropriately expended;
Direct SAMHSAs Road to Health and Housing (R2H) Program to ensure scopes and outcomes are achieved and project budget is appropriately expended;
Direct SUPRs Connection to Harm Reduction (C2HR) Program to ensure scopes and outcomes are achieved and the project budget is appropriately expended;
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures;
Provide professional development opportunities and guidance to assigned staff;
Serve as project lead for the ORCHID Study; develop and conduct training; write and disseminate best practices locally, statewide, and nationally;
Implement Medicaid billing for in-home behavioral health services;
Collaborate with Director of Data Services and Director of Quality Management and Compliance to improve case management systems and data systems (i.e., CaseWorthy) to capture behavioral health data;
Work with external health and behavioral health care delivery systems to develop partnerships that meet health and behavioral health care needs of housing program clients.
Meetings
Participate in applicable partner meetings and AFC housing team meetings;
Represent CHH and AFC by leading or participating in committees such as the Medicaid Advisory Committee (MAC).
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations;
Protect organization's value and manage risk by keeping information confidential;
Perform other duties as assigned.
QUALIFICATIONS Minimum Qualifications Master’s degree in Human Services field 5 or more years experience in Homelessness and/or Healthcare area 3 or more years supervisory experience Established networks and contacts in the field Preferred Qualifications Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) or equivalent license. KNOWLEDGE, SKILLS, AND ABILITIES The ability to work with internal or external Customers and/or Partner Agencies (i.e., Case Managers, Supervisors) to resolve program-related (i.e., substance use, housing participants) problems. The ability to establish and maintain rapport with current and potential customers, partner agencies, and/or partner agency staff. This includes the ability to interact comfortably with others. Knowledge of best practice approaches to mental health and substance use treatment. This includes the ability to apply a client-centered approach that considers individual diagnoses, psychosocial assessment, and environmental factors. Strong attention to detail and the ability to provide efficient, quality service to both internal and external clients. Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals. To Apply, Please click on the link below. http://j.brt.mv/ATS/jb.do?reqGK=27658472
Job Summary
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Van G Miller Adult Learning Center is looking for an Administrative Assistant to join their team. While working at the Adult Learning Center, you are helping make a meaningful impact on the everyday lives of their students. Students are empowered to get the education and skills they need to thrive at work, school, home and in their community all while earning their high school equivalency diploma or learning the English language.
The full time Administrative Assistant provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. Furthermore, the Administrative Assistant maintains customer confidence and protects operational integrity by keeping information confidential and providing support for a variety of special projects, committees, functions, and activities.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and one year of office experience OR a combination of both totaling to 3 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Demonstrated ability to work a flexible schedule.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Working Conditions
Anticipated schedule is: Monday/Wednesday/Friday 8:00a – 4:30p and Tuesday/Thursday 10:30a – 7:00p
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete online application at hawkeyecollege.edu/employment
Submit/Upload a resume,
Submit/Upload 3 references with a minimum of 1 from a past/current supervisor and
Submit/Upload a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit the online application and all required materials by Thursday, March 31, 2022. Preference will be given to applicants who submit the required materials on or before March 31st. This position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Mar 09, 2022
Full time
Job Summary
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Van G Miller Adult Learning Center is looking for an Administrative Assistant to join their team. While working at the Adult Learning Center, you are helping make a meaningful impact on the everyday lives of their students. Students are empowered to get the education and skills they need to thrive at work, school, home and in their community all while earning their high school equivalency diploma or learning the English language.
The full time Administrative Assistant provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. Furthermore, the Administrative Assistant maintains customer confidence and protects operational integrity by keeping information confidential and providing support for a variety of special projects, committees, functions, and activities.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and one year of office experience OR a combination of both totaling to 3 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Demonstrated ability to work a flexible schedule.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Working Conditions
Anticipated schedule is: Monday/Wednesday/Friday 8:00a – 4:30p and Tuesday/Thursday 10:30a – 7:00p
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete online application at hawkeyecollege.edu/employment
Submit/Upload a resume,
Submit/Upload 3 references with a minimum of 1 from a past/current supervisor and
Submit/Upload a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit the online application and all required materials by Thursday, March 31, 2022. Preference will be given to applicants who submit the required materials on or before March 31st. This position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Job Summary
This position provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs at the Van G. Miller Adult Learning Center. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. This position maintains customer confidence and protects operational integrity by keeping information confidential and provides support for a variety of special projects, committees, functions, and activities.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and two years of office experience OR a combination of both totaling to 4 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated commitment to customer service.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Available to work a flexible schedule including Tuesday and Thursday evenings.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Working Conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Application Procedure
Complete online application at hawkeyecollege.edu/employment including a resume, 3 references with a minimum from a past/current supervisor, and a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Dec 13, 2021
Full time
Job Summary
This position provides support to the Hawkeye Community College Adult Education and Literacy program, which includes English Language Learning, High School Completion, and Integrated Education and Training programs at the Van G. Miller Adult Learning Center. This position is responsible for providing excellent customer service to staff, students, parents, community partners, and the general public. This position maintains customer confidence and protects operational integrity by keeping information confidential and provides support for a variety of special projects, committees, functions, and activities.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains knowledge of the English Language Learning (ELL), High School Completion (HSC), and Integrated Education and Training (IET) programs.
Provides support to the Manager, program coordinators/managers, teachers, volunteers, and other support staff.
Performs support duties, which includes typing, filing, answering telephones, and scheduling appointments.
Enters data into the computer via word processing, spreadsheet, and various other computer applications.
Maintains records and files in accordance with Family Education Rights and Privacy Act (FERPA) guidelines.
Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records.
Reconciles receipts and cash; sends it to the Business O
Accurately completes requisitions, billing requests, purchase orders, print shop orders, and maintenance work tickets.
Records inventory of materials and supplies and orders as needed.
Performs other duties as assigned.
Position Specific Responsibilities
Important responsibilities and duties may include, but are not limited to, the following:
Serves as a proctor in the Assessment Center and remote testing sessions.
Assists with the student registration process, including data entry, maintaining logs, and preparing materials.
Conducts textbook sales.
Assists with the student orientation process, including data entry, maintaining logs, and preparing materials.
Maintains partner agency referral records.
Assists with the planning of the ELL Next Step C
Assists with the planning of the HSC Graduation ceremony.
Maintains a CASAS proctor certificate.
Maintain badge access and door accessibility schedules utilizing assigned software.
Serves as a back-up to the AEL Registration Specialist to conduct one-on-one registration sessions with students face-to-face and online.
Serves as back-up to the Welcome Desk, answering the main telephone line and assisting walk-ins as needed.
Minimum Qualifications
Associates degree or equivalent and two years of office experience OR a combination of both totaling to 4 years.
Minimum typing speed of 40 net words per minute.
Demonstrated high proficiency using all Microsoft Office and/or Google programs.
Demonstrated knowledge of recordkeeping principles and practices and ability to prepare records and reports.
Demonstrated ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
Demonstrated commitment to customer service.
Demonstrated organizational skills and time management.
Demonstrated ability to respond quickly to deadlines and perform a multitude of tasks.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to work with diverse student populations, including non-native speakers.
Demonstrated ability to work effectively in a collaborative team atmosphere.
Available to work a flexible schedule including Tuesday and Thursday evenings.
Preferred Qualifications
Bachelor’s degree in business or related field.
Experience with Adult Education and Literacy programs.
Proficient in a language other than English
Employment Status
Full time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Working Conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordinator including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Application Procedure
Complete online application at hawkeyecollege.edu/employment including a resume, 3 references with a minimum from a past/current supervisor, and a cover letter that briefly addresses the following:
Your work experience with customer service and receptionist duties.
Software you competently use and the types of professional documents you have produced (e.g., spreadsheets, PowerPoint, database).
Your work experience related to handling confidential information.
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Job Summary
This position works closely with the Director in managing the Business & Community Education department office at the Cedar Falls location of the college. The manager is responsible for finances and billing for the Business & Community Education department. This position is responsible for data reporting, maintaining confidential information and maintenance of records and files. Management of Open Enrollment continuing education and Grant Funded training.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Manages the Business & Community Education Operations staff and center.
Maintains, assess and improve various software systems used by the division.
Provides continuous process improvement strategies to support programs, student services and data management.
Economic and Workforce Development Program and grants support.
Compiles information for the Director, programming, promotions and sales professionals.
Oversees and implements all training, updates, and Standard Operating Procedures for the continuing education software, Lumens.
Manages finances from budgeting to bookkeeping.
Oversees and develops operational Standard Operating Processes.
Supports the increase in registrations, class offerings and contracts.
Ensures continuity of workplace advancement and life & leisure course offerings.
Consults with the marketing department on promotional strategies.
Collects, compiles and safeguards confidential information.
Responsible for data reporting to the internal and external entities such as MIS, VFA and NCCBP.
Approves and signs leave forms and timesheets for staff and instructors.
Guardian of program’s customer service value statement.
Gathers, systematizes, and manages program’s routine activities, such as tabulating evaluations, contacting instructors to schedule upcoming sessions, etc.
Decision-making regarding the running or canceling of classes/events and contacting participants.
Supports continuing education facility room management scheduling and coordination.
Supervises and/or directs office personnel to ensure accurate completion of requisitions, billing requests of Open Enrollment and Grant Funded training, and course lists.
Serves on College committees and task forces
Performs other related duties as assigned.
Minimum Qualifications
Bachelor’s degree with three years of related experience: or an equivalent combination of education and experience to total 7 years.
Demonstrated experience in program administration
Demonstrated working knowledge in the coordination and reconciliation of budgets.
Demonstrated experience and/or knowledge of software systems: Microsoft Office, Google Suite.
Demonstrated experience in data analysis.
Preferred Qualifications
Experience in fund accounting.
Experience in higher education.
Experience with Ellucian Colleague software, Lumens, Learning Management (LMS), and Enterprise Resource Planning (ERP).
Experience in process review and documentation.
Experience supervising staff.
Experience organizing reports with accuracy.
Employment Status
Full time, exempt, position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Working Conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computer.
Application Procedure
Complete online application at hawkeyecollege.edu/employment including a resume, 3 references with a minimum of 1 being from a past/current supervisor and a cover letter addressing the following:
Describe supervisory experience and leadership style. Explain how you delegate work to employees.
Describe responsibilities you have had in meeting deadlines, developing and scheduling multiple projects, record keeping, and organizing your work.
Work experience detailing any specific tasks that pertain to the responsibilities of this position.
Describe your computer experience including the usage of accounting application software and spreadsheets; include specific software names.
Discuss an instance in which one of your ideas has helped to improve operations.
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Aug 30, 2021
Full time
Job Summary
This position works closely with the Director in managing the Business & Community Education department office at the Cedar Falls location of the college. The manager is responsible for finances and billing for the Business & Community Education department. This position is responsible for data reporting, maintaining confidential information and maintenance of records and files. Management of Open Enrollment continuing education and Grant Funded training.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Manages the Business & Community Education Operations staff and center.
Maintains, assess and improve various software systems used by the division.
Provides continuous process improvement strategies to support programs, student services and data management.
Economic and Workforce Development Program and grants support.
Compiles information for the Director, programming, promotions and sales professionals.
Oversees and implements all training, updates, and Standard Operating Procedures for the continuing education software, Lumens.
Manages finances from budgeting to bookkeeping.
Oversees and develops operational Standard Operating Processes.
Supports the increase in registrations, class offerings and contracts.
Ensures continuity of workplace advancement and life & leisure course offerings.
Consults with the marketing department on promotional strategies.
Collects, compiles and safeguards confidential information.
Responsible for data reporting to the internal and external entities such as MIS, VFA and NCCBP.
Approves and signs leave forms and timesheets for staff and instructors.
Guardian of program’s customer service value statement.
Gathers, systematizes, and manages program’s routine activities, such as tabulating evaluations, contacting instructors to schedule upcoming sessions, etc.
Decision-making regarding the running or canceling of classes/events and contacting participants.
Supports continuing education facility room management scheduling and coordination.
Supervises and/or directs office personnel to ensure accurate completion of requisitions, billing requests of Open Enrollment and Grant Funded training, and course lists.
Serves on College committees and task forces
Performs other related duties as assigned.
Minimum Qualifications
Bachelor’s degree with three years of related experience: or an equivalent combination of education and experience to total 7 years.
Demonstrated experience in program administration
Demonstrated working knowledge in the coordination and reconciliation of budgets.
Demonstrated experience and/or knowledge of software systems: Microsoft Office, Google Suite.
Demonstrated experience in data analysis.
Preferred Qualifications
Experience in fund accounting.
Experience in higher education.
Experience with Ellucian Colleague software, Lumens, Learning Management (LMS), and Enterprise Resource Planning (ERP).
Experience in process review and documentation.
Experience supervising staff.
Experience organizing reports with accuracy.
Employment Status
Full time, exempt, position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Working Conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computer.
Application Procedure
Complete online application at hawkeyecollege.edu/employment including a resume, 3 references with a minimum of 1 being from a past/current supervisor and a cover letter addressing the following:
Describe supervisory experience and leadership style. Explain how you delegate work to employees.
Describe responsibilities you have had in meeting deadlines, developing and scheduling multiple projects, record keeping, and organizing your work.
Work experience detailing any specific tasks that pertain to the responsibilities of this position.
Describe your computer experience including the usage of accounting application software and spreadsheets; include specific software names.
Discuss an instance in which one of your ideas has helped to improve operations.
Submit online application and all required materials by the deadline.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
The Children’s Trust is on a mission to stop child abuse in Massachusetts. We give parents the tools and resources to build self-confidence and gain lifelong skills to ensure children grow up safe and healthy. Our proven programs reflect a fierce commitment to empowering families at the earliest stages and prove the vicious cycle of reoccurring abuse can be stopped. We are seeking an individual for the Healthy Families Massachusetts Home Visiting Program Specialist position to join our team and help make a difference for children in the Commonwealth of Massachusetts.
The Home Visiting Program Specialist (HVPS) will provide program and contract management and program development support to Healthy Families (HF) program sites, serve as a liaison to the programs for the Children’s Trust and act as a conduit for general information requests, as well as HF-specific issues and concerns. The HVPS provides program development information as part of the HF Implementation Team, works collaboratively with all HFM team members and participates in program activities with state, federal, and private agencies. The HVPS reports to the Assistant Director of Home Visiting.
Apply at: https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=210005KP&tz=GMT-04%3A00&tzname=America%2FNew_York
DUTIES AND RESPONSIBILITIES:
Provides program and contract management and program development support including:
Review and monitoring of program budgets and billing consistent with the program model, program contracts and procurement guidelines, including contract negotiation, and capital budget review,
Monitoring of program performance consistent with the program model including off- and on-site technical assistance for HF sites regarding program implementation
Planning and participation in site visits for review of program progress, including documentation review of all program records
Preparing and reviewing analysis of data for review of program implementation statewide
Provide support on the implementation ensuring programs to meet quality assurance standards
Plan, develop and deliver any other training and technical assistance for program sites to ensure knowledge and understanding at all levels of the program model
Provides supervision to Children’s Trust interns, as applicable
Assists, as needed, the Healthy Families Resource Specialists in providing support to supervisors and coordinators
Participates as a member of the HFM Implementation Team including:
Providing information on regional issues and effects on program implementation to ensure all issues are considered in program planning
Attending weekly Team meetings and reporting on progress of sites to identify technical assistance needs and program challenges
Participates in development and review of policies and strategies for HF programs
Participates as appropriate in Evaluation Team meetings
Plans, develops and participates in Statewide Coordinator meetings and other forums
Provides outreach and support to HF program sites to community agencies and regional offices of state agencies
Works collaboratively to support HFM and home visiting implementation with state and private organizations
Performs other duties as needed
PREFERRED QUALIFICATIONS:
Experience in community based, family support services; and/or long-term home visiting services
Experience in supervision within human services
Experience working with youth, young parents, or parents
Experience or knowledge of early childhood
Knowledge of Healthy Families America-model or other evidence-based home visiting programs
Strong written and oral communication skills
Bilingual a plus
Strong analytical skills
Knowledge of the principles and practices of office management
Knowledge of types and uses of general office equipment
Knowledge of the methods used in the preparation of charts, graphs and tables
Knowledge of the methods of general report writing
Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.
Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations
Ability to gather information by examining records and documents and by questioning individuals.
Ability to assemble items of information in accordance to with established procedures
Ability to determine proper format and procedure for assembling items of information.
Ability to maintain accurate records.
Ability to prepare and use charts, graphs and tables.
Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequences.
Ability to follow written and oral instructions and communicate effectively in oral expression
Ability to give written and oral instructions in a precise, understandable manner.
Ability to speak publicly to audiences of various sizes
Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluation; determining subordinates’ training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.
Ability to establish rapport with others
Ability to establish and maintain harmonious working relationships with others
Ability to deal tactfully with others
Ability to exercise sound judgement
Ability to exercise discretion in handling confidential information
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*
II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*
III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Jun 29, 2021
Full time
The Children’s Trust is on a mission to stop child abuse in Massachusetts. We give parents the tools and resources to build self-confidence and gain lifelong skills to ensure children grow up safe and healthy. Our proven programs reflect a fierce commitment to empowering families at the earliest stages and prove the vicious cycle of reoccurring abuse can be stopped. We are seeking an individual for the Healthy Families Massachusetts Home Visiting Program Specialist position to join our team and help make a difference for children in the Commonwealth of Massachusetts.
The Home Visiting Program Specialist (HVPS) will provide program and contract management and program development support to Healthy Families (HF) program sites, serve as a liaison to the programs for the Children’s Trust and act as a conduit for general information requests, as well as HF-specific issues and concerns. The HVPS provides program development information as part of the HF Implementation Team, works collaboratively with all HFM team members and participates in program activities with state, federal, and private agencies. The HVPS reports to the Assistant Director of Home Visiting.
Apply at: https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=210005KP&tz=GMT-04%3A00&tzname=America%2FNew_York
DUTIES AND RESPONSIBILITIES:
Provides program and contract management and program development support including:
Review and monitoring of program budgets and billing consistent with the program model, program contracts and procurement guidelines, including contract negotiation, and capital budget review,
Monitoring of program performance consistent with the program model including off- and on-site technical assistance for HF sites regarding program implementation
Planning and participation in site visits for review of program progress, including documentation review of all program records
Preparing and reviewing analysis of data for review of program implementation statewide
Provide support on the implementation ensuring programs to meet quality assurance standards
Plan, develop and deliver any other training and technical assistance for program sites to ensure knowledge and understanding at all levels of the program model
Provides supervision to Children’s Trust interns, as applicable
Assists, as needed, the Healthy Families Resource Specialists in providing support to supervisors and coordinators
Participates as a member of the HFM Implementation Team including:
Providing information on regional issues and effects on program implementation to ensure all issues are considered in program planning
Attending weekly Team meetings and reporting on progress of sites to identify technical assistance needs and program challenges
Participates in development and review of policies and strategies for HF programs
Participates as appropriate in Evaluation Team meetings
Plans, develops and participates in Statewide Coordinator meetings and other forums
Provides outreach and support to HF program sites to community agencies and regional offices of state agencies
Works collaboratively to support HFM and home visiting implementation with state and private organizations
Performs other duties as needed
PREFERRED QUALIFICATIONS:
Experience in community based, family support services; and/or long-term home visiting services
Experience in supervision within human services
Experience working with youth, young parents, or parents
Experience or knowledge of early childhood
Knowledge of Healthy Families America-model or other evidence-based home visiting programs
Strong written and oral communication skills
Bilingual a plus
Strong analytical skills
Knowledge of the principles and practices of office management
Knowledge of types and uses of general office equipment
Knowledge of the methods used in the preparation of charts, graphs and tables
Knowledge of the methods of general report writing
Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.
Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations
Ability to gather information by examining records and documents and by questioning individuals.
Ability to assemble items of information in accordance to with established procedures
Ability to determine proper format and procedure for assembling items of information.
Ability to maintain accurate records.
Ability to prepare and use charts, graphs and tables.
Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequences.
Ability to follow written and oral instructions and communicate effectively in oral expression
Ability to give written and oral instructions in a precise, understandable manner.
Ability to speak publicly to audiences of various sizes
Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluation; determining subordinates’ training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.
Ability to establish rapport with others
Ability to establish and maintain harmonious working relationships with others
Ability to deal tactfully with others
Ability to exercise sound judgement
Ability to exercise discretion in handling confidential information
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*
II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*
III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Grants Management Operations Director will lead the implementation and execution of BCT’s transition to providing OGM with high-quality grants management services for all HHS/ACF/OHS Regions. This position will also oversee the day-to-day delivery of grants support and grants management activities and manage interactions with the Client. The Grants Management Operations Director will take responsibility for ensuring the team’s production of reliable and high-quality deliverables through effective process management, and quality check and assurance systems, with an eye towards innovation and constant improvements. This is a supervisory position, requiring the Grants Management Operations Director to take responsibility for leading and managing the work, needs, and capacity building of a team of people. Key Responsibilities [1] : Transition Leadership
Oversee smooth transition of all Head Start grants specialist roles from existing regional OHS structure to national OGM structure
Ensure transition is performed efficiently, accurately, on-time, and in compliance with contractual requirements; supervise staff assigned to the transition
Ensure Weekly Progress Report outlining the expenditures, billings, progress, status, and any problems/ issues encountered as part of the transition is submitted
Contribute to development of and lead implementation, execution and regular updates of:
the transition of prior contract arrangements to new contract arrangements (where applicable), including but not limited to staff, policies and procedures, required metrics and statistics, government equipment and security materials, etc.
Program Management Plan (PMP) ensuring activities are managed in a sound, reasonable way through control policies and procedures, that follow GAAP, and standard industry practices for project administration, execution and tracking
Quality Control Plan (QCP), ensuring compliance with quality standards established and that all deliverables are acceptable prior to delivery to the client
Project Leadership
Plan, execute, monitor and modify the work and processes via a detailed plan; assume responsibility for deliverables and results
Track and manage all work-related activities, timelines, resources, outcomes, etc.
Ensure systems and procedures are in place to support the full functionality of project activities
Develop a clear and well-defined quality assurance and control plan which includes reporting and corrective action instructions.
Identify opportunities for improvements and innovation in all project plans, activities and systems; confirm alignment with client expectations when appropriate and implement
Develop a clear and well-defined communication plan that considers all stakeholders; communicate regularly with the client to ensure quality and service delivery meets expectations
Ensure timely and accurate report preparation as required or requested
Supervisory Leadership
Ensure staff understand their duties and are aware of performance expectations and deadlines
Monitor staff productivity and work quality; provide regular on-going and constructive feedback, and supportive coaching; build capacity where needed
Build and model a team mentality, inspiring a shared vision across locations
Lead, challenge and inspire staff, support and nurture growth
Be open to and receive complaints; resolve problems and involve senior leaders and Human Resources as needed or required
Participate in the staff hiring, training and performance evaluation processes
Ensure adherence to legal, BCT, and Client policies and procedures; involve senior leaders and/or Human Resources in matters requiring disciplinary or legal action.
Perform other reasonable tasks as assigned by management in support of BCT’s goals and objectives. Experience, Knowledge, Skills & Abilities:
Experience and knowledge in the administration of federal discretionary grants, particularly grants funded under ACF; hands-on Federal Grants Management experience desired; Office of Head Start grants management experience a plus
Master of Business Administration from an accredited university or college, OR 3 to 5 years of demonstrated business management experience; experience and knowledge of automated financial program information systems a plus
10 years’ professional experience managing client services projects that required project management, change management and process management
6 years’ professional experience supervising direct and indirect reports including subject matter experts
Demonstrated ability/experience in successfully developing, implementing, managing and improving complex, high profile, multi-faceted projects including experience in implementing quality assurance systems that improve the provision of client services
Capacity to analyze work processes and internal systems for effectiveness and efficiency; experience in developing written procedures outlining work processes; experience and knowledge of automated financial program information systems
Demonstrated ability to review, aggregate and present data; proclivity towards data analysis and interpretations to inform decision making preferred
Demonstrated ability to communicate effectively when speaking and in writing, and to produce high quality written products such as memoranda, presentations and correspondence
Experience in computer software applications including the latest version of Microsoft Office Suite (including Outlook, Word, Excel and PowerPoint); government web platform and/or project and data management software experience (e.g., GrantsSolutions, Smartsheets, etc.) desired
Experience and capacity to work effectively in web-based systems, databases and tracking systems as well as to suggest improvements where necessary and appropriate.
Experience effectively managing multiple priorities and negotiating necessary changes with stakeholders
Ability to travel as needed to support project; estimated at 25%, perhaps more during transition
Leadership Competencies
Ability to leverage strong interpersonal and communication skills to build effective collaborative relationships with staff, clients, remote colleagues and supervisors, and others.
Ability to contextualize information, connect program goals with daily activities, and develop/improve frameworks, standards, procedural and/or information management solutions in support of Client and staff needs
Ability to, both independently and collaboratively, solve problems, make decisions and manage change
Ability to anticipate the needs of the Client and staff, exercise sound judgment and be open to the input and decisions of others
Experience leading, managing and motivating high performing teams; effectively communicating with, delegating to, involving and developing staff to foster an environment of mutual support and respect
A confident, supportive and approachable demeanor
BCT Partners’ mission is to provide insights about diverse people that lead to equity. We are a national, multi-disciplinary consulting firm that delivers a full range of research, consulting, training, technology, and analytics services. BCT works with government agencies, corporations, nonprofit organizations, educational institutions and foundations, and is one of the leading firms in the country with expertise in the following markets: housing and community development, economic development, workforce development, children and families, health, education, and diversity, equity & inclusion. We invite and welcome to our team people who share our values and goals; those with a passion for making the world a better place, who see strength in our diversity, seek equal opportunity for all communities and are motivated to create a more equitable and just society. We appreciate the knowledge, abilities, and ideas of each individual and embrace his/her/their positive contributions to our collaborative and dynamic work environment. Our Clients The Office of Grants Management (OGM) directly administers, manages, provides financial stewardship, and technical guidance to more than 60 program and regional offices of the U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF) for discretionary, mandatory grants, and cooperative agreements; OGM also performs audit resolution. Nationally, ACF is comprised of twelve regional offices responsible for awarding grants, monitoring performance, and providing technical assistance to nearly 1,600 Head Start grantees. These programs receive annual grant (refunding) awards and may receive supplemental awards. OGM/School Readiness Grants Management staff provide financial and policy guidance to Head Start grantees. [1] Job descriptions serve to provide guidance and information regarding position responsibilities and job expectations. BCT Partners reserves the right, where permitted by law, to modify position responsibilities, sometimes without notice or written updates to the job description documents. BCT Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and or/ veteran status, or any other Federal or State legally protected class. BCT Partners will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at careers@bctpartners.com . We appreciate the diversity of our communities and invite all who are interested to apply. For more information regarding BCT Partners' commitment to equal employment opportunity and affirmative action please click here: www.bctpartners.com/eeoaa
Jun 02, 2021
Full time
The Grants Management Operations Director will lead the implementation and execution of BCT’s transition to providing OGM with high-quality grants management services for all HHS/ACF/OHS Regions. This position will also oversee the day-to-day delivery of grants support and grants management activities and manage interactions with the Client. The Grants Management Operations Director will take responsibility for ensuring the team’s production of reliable and high-quality deliverables through effective process management, and quality check and assurance systems, with an eye towards innovation and constant improvements. This is a supervisory position, requiring the Grants Management Operations Director to take responsibility for leading and managing the work, needs, and capacity building of a team of people. Key Responsibilities [1] : Transition Leadership
Oversee smooth transition of all Head Start grants specialist roles from existing regional OHS structure to national OGM structure
Ensure transition is performed efficiently, accurately, on-time, and in compliance with contractual requirements; supervise staff assigned to the transition
Ensure Weekly Progress Report outlining the expenditures, billings, progress, status, and any problems/ issues encountered as part of the transition is submitted
Contribute to development of and lead implementation, execution and regular updates of:
the transition of prior contract arrangements to new contract arrangements (where applicable), including but not limited to staff, policies and procedures, required metrics and statistics, government equipment and security materials, etc.
Program Management Plan (PMP) ensuring activities are managed in a sound, reasonable way through control policies and procedures, that follow GAAP, and standard industry practices for project administration, execution and tracking
Quality Control Plan (QCP), ensuring compliance with quality standards established and that all deliverables are acceptable prior to delivery to the client
Project Leadership
Plan, execute, monitor and modify the work and processes via a detailed plan; assume responsibility for deliverables and results
Track and manage all work-related activities, timelines, resources, outcomes, etc.
Ensure systems and procedures are in place to support the full functionality of project activities
Develop a clear and well-defined quality assurance and control plan which includes reporting and corrective action instructions.
Identify opportunities for improvements and innovation in all project plans, activities and systems; confirm alignment with client expectations when appropriate and implement
Develop a clear and well-defined communication plan that considers all stakeholders; communicate regularly with the client to ensure quality and service delivery meets expectations
Ensure timely and accurate report preparation as required or requested
Supervisory Leadership
Ensure staff understand their duties and are aware of performance expectations and deadlines
Monitor staff productivity and work quality; provide regular on-going and constructive feedback, and supportive coaching; build capacity where needed
Build and model a team mentality, inspiring a shared vision across locations
Lead, challenge and inspire staff, support and nurture growth
Be open to and receive complaints; resolve problems and involve senior leaders and Human Resources as needed or required
Participate in the staff hiring, training and performance evaluation processes
Ensure adherence to legal, BCT, and Client policies and procedures; involve senior leaders and/or Human Resources in matters requiring disciplinary or legal action.
Perform other reasonable tasks as assigned by management in support of BCT’s goals and objectives. Experience, Knowledge, Skills & Abilities:
Experience and knowledge in the administration of federal discretionary grants, particularly grants funded under ACF; hands-on Federal Grants Management experience desired; Office of Head Start grants management experience a plus
Master of Business Administration from an accredited university or college, OR 3 to 5 years of demonstrated business management experience; experience and knowledge of automated financial program information systems a plus
10 years’ professional experience managing client services projects that required project management, change management and process management
6 years’ professional experience supervising direct and indirect reports including subject matter experts
Demonstrated ability/experience in successfully developing, implementing, managing and improving complex, high profile, multi-faceted projects including experience in implementing quality assurance systems that improve the provision of client services
Capacity to analyze work processes and internal systems for effectiveness and efficiency; experience in developing written procedures outlining work processes; experience and knowledge of automated financial program information systems
Demonstrated ability to review, aggregate and present data; proclivity towards data analysis and interpretations to inform decision making preferred
Demonstrated ability to communicate effectively when speaking and in writing, and to produce high quality written products such as memoranda, presentations and correspondence
Experience in computer software applications including the latest version of Microsoft Office Suite (including Outlook, Word, Excel and PowerPoint); government web platform and/or project and data management software experience (e.g., GrantsSolutions, Smartsheets, etc.) desired
Experience and capacity to work effectively in web-based systems, databases and tracking systems as well as to suggest improvements where necessary and appropriate.
Experience effectively managing multiple priorities and negotiating necessary changes with stakeholders
Ability to travel as needed to support project; estimated at 25%, perhaps more during transition
Leadership Competencies
Ability to leverage strong interpersonal and communication skills to build effective collaborative relationships with staff, clients, remote colleagues and supervisors, and others.
Ability to contextualize information, connect program goals with daily activities, and develop/improve frameworks, standards, procedural and/or information management solutions in support of Client and staff needs
Ability to, both independently and collaboratively, solve problems, make decisions and manage change
Ability to anticipate the needs of the Client and staff, exercise sound judgment and be open to the input and decisions of others
Experience leading, managing and motivating high performing teams; effectively communicating with, delegating to, involving and developing staff to foster an environment of mutual support and respect
A confident, supportive and approachable demeanor
BCT Partners’ mission is to provide insights about diverse people that lead to equity. We are a national, multi-disciplinary consulting firm that delivers a full range of research, consulting, training, technology, and analytics services. BCT works with government agencies, corporations, nonprofit organizations, educational institutions and foundations, and is one of the leading firms in the country with expertise in the following markets: housing and community development, economic development, workforce development, children and families, health, education, and diversity, equity & inclusion. We invite and welcome to our team people who share our values and goals; those with a passion for making the world a better place, who see strength in our diversity, seek equal opportunity for all communities and are motivated to create a more equitable and just society. We appreciate the knowledge, abilities, and ideas of each individual and embrace his/her/their positive contributions to our collaborative and dynamic work environment. Our Clients The Office of Grants Management (OGM) directly administers, manages, provides financial stewardship, and technical guidance to more than 60 program and regional offices of the U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF) for discretionary, mandatory grants, and cooperative agreements; OGM also performs audit resolution. Nationally, ACF is comprised of twelve regional offices responsible for awarding grants, monitoring performance, and providing technical assistance to nearly 1,600 Head Start grantees. These programs receive annual grant (refunding) awards and may receive supplemental awards. OGM/School Readiness Grants Management staff provide financial and policy guidance to Head Start grantees. [1] Job descriptions serve to provide guidance and information regarding position responsibilities and job expectations. BCT Partners reserves the right, where permitted by law, to modify position responsibilities, sometimes without notice or written updates to the job description documents. BCT Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and or/ veteran status, or any other Federal or State legally protected class. BCT Partners will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at careers@bctpartners.com . We appreciate the diversity of our communities and invite all who are interested to apply. For more information regarding BCT Partners' commitment to equal employment opportunity and affirmative action please click here: www.bctpartners.com/eeoaa