Do you have experience identifying points of connection between related data sources and preparing recommendations to improve data system operations? Are you passionate about the power of data to demonstrate progress and gaps in transformational efforts that have the aim of promoting equitable outcomes and reducing health disparities? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
This position supports OHA's establishment and monitoring of program strategies, goals, and program priorities, including the design, development, implementation, monitoring, evaluation and maintenance of OHA business systems and processes. The primary purpose of this position is to guide OHA efforts to establish a high functioning statewide Behavioral Health Crisis system. Activities include improving upon existing capabilities by analyzing user needs against existing crisis system components, identifying points of connection between related data sources, and preparing recommendations to improve data system operation supporting crisis system users. Using their expertise, this position will recommend policies and procedures, technologies, or other strategic priorities to reflect system integration goals.
This position is responsible for identifying data needs across DHS, OHA, other state agencies, and Stakeholder groups including 9-1-1, 2-1-1, and county behavioral health hotlines to support accurate, equitable, and effective systems and operational processes for OHA programs and crisis system service delivery. This position will support the development of recommendations to the state legislature on technology investments necessary to achieve alignment with national crisis system best practices.
OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.
What's in it for you?
We offer exceptional medical, vision and dental benefits packages.
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Any combination of experience and education equivalent to eight years of experience professional-level evaluative, analytical and planning work
Example: A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and five years professional-level evaluative, analytical and planning work.
Desired Attributes
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon.
Knowledge of Oregon's Behavioral Health System and relational landscape of key partners, providers, community based organizations, and advocacy groups.
Knowledge of the full continuum of behavioral health care, with specific understanding of crisis care services, tools, and resources, including community-based mobile crisis intervention teams and mobile response and stabilization services.
Familiarity with data recorded via call center systems; Experience measuring, managing, or integrating call center or follow up data with other data.
Familiarity with data recorded in existing emergency/non-emergency hotlines (2-1-1, 9-1-1).
Familiarity with crisis system services; experience measuring, managing, or integrating crisis system data.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Ability to demonstrate advanced Microsoft Excel, Word, PowerPoint, Visio, Outlook skillset; and skilled use of collaboration tools such as Microsoft Teams, SharePoint, and Smartsheet.
Effective verbal and written skills in communicating complex and technical concepts to audiences with varying technical backgrounds.
Demonstrates skills in the following areas:
Community and Partner Engagement
Data Analysis and Visualization
Data Synthesis, Analysis and Reporting
Performance / Process / Quality Improvement
Program Design, Implementation, and Evaluation
Project Management
Strong Oral and Written Communication
Expert level Technical Assistance
How to apply:
Complete the online application at oregonjobs.org using job number REQ-154854
Deadline 4/29/24
Apr 19, 2024
Full time
Do you have experience identifying points of connection between related data sources and preparing recommendations to improve data system operations? Are you passionate about the power of data to demonstrate progress and gaps in transformational efforts that have the aim of promoting equitable outcomes and reducing health disparities? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
This position supports OHA's establishment and monitoring of program strategies, goals, and program priorities, including the design, development, implementation, monitoring, evaluation and maintenance of OHA business systems and processes. The primary purpose of this position is to guide OHA efforts to establish a high functioning statewide Behavioral Health Crisis system. Activities include improving upon existing capabilities by analyzing user needs against existing crisis system components, identifying points of connection between related data sources, and preparing recommendations to improve data system operation supporting crisis system users. Using their expertise, this position will recommend policies and procedures, technologies, or other strategic priorities to reflect system integration goals.
This position is responsible for identifying data needs across DHS, OHA, other state agencies, and Stakeholder groups including 9-1-1, 2-1-1, and county behavioral health hotlines to support accurate, equitable, and effective systems and operational processes for OHA programs and crisis system service delivery. This position will support the development of recommendations to the state legislature on technology investments necessary to achieve alignment with national crisis system best practices.
OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.
What's in it for you?
We offer exceptional medical, vision and dental benefits packages.
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Any combination of experience and education equivalent to eight years of experience professional-level evaluative, analytical and planning work
Example: A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and five years professional-level evaluative, analytical and planning work.
Desired Attributes
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon.
Knowledge of Oregon's Behavioral Health System and relational landscape of key partners, providers, community based organizations, and advocacy groups.
Knowledge of the full continuum of behavioral health care, with specific understanding of crisis care services, tools, and resources, including community-based mobile crisis intervention teams and mobile response and stabilization services.
Familiarity with data recorded via call center systems; Experience measuring, managing, or integrating call center or follow up data with other data.
Familiarity with data recorded in existing emergency/non-emergency hotlines (2-1-1, 9-1-1).
Familiarity with crisis system services; experience measuring, managing, or integrating crisis system data.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Ability to demonstrate advanced Microsoft Excel, Word, PowerPoint, Visio, Outlook skillset; and skilled use of collaboration tools such as Microsoft Teams, SharePoint, and Smartsheet.
Effective verbal and written skills in communicating complex and technical concepts to audiences with varying technical backgrounds.
Demonstrates skills in the following areas:
Community and Partner Engagement
Data Analysis and Visualization
Data Synthesis, Analysis and Reporting
Performance / Process / Quality Improvement
Program Design, Implementation, and Evaluation
Project Management
Strong Oral and Written Communication
Expert level Technical Assistance
How to apply:
Complete the online application at oregonjobs.org using job number REQ-154854
Deadline 4/29/24
This announcement is for two separate Research Analyst 4 positions.
Waiver Monitoring Research Analyst(Research Analyst 4)
Evaluation Research Analyst (Research Analyst 4)
This position is a full-time, permanent, classified position which is represented by a union.
Oregon Health Authority (OHA) does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. OHA is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
The Oregon Health Authority (OHA), Health and Policy Analytics Division(HPA), Office of Health Analytics section in Portland/Salem, Oregon is recruiting for a Waiver Monitoring Research Analyst to coordinate, administer and monitor the data needs for the Oregon Health Plan 1115 Demonstration Waiver(s) with respect to qualitative and quantitative data, including but not limited to: data collection, data sources, data analyses, allowable data uses, data interpretation and data visualizations. This position will work closely with the Quality Improvement Coordinator and other departments within HPA to develop systems for monitoring the waiver related data as required by CMS (elaborate).
We are also looking for an Evaluation Research Analyst to coordinate, administer and manage the data needs between HPA and the independent evaluator(s) of the Oregon Health Plan 1115 Demonstration Waiver(s) with respect to qualitative and quantitative data, including but not limited to: data collection, data sources, data analyses, allowable data uses, data interpretation and data visualizations. This position will also provide the guidance and subject matter expertise for other HPA evaluation priorities of varying levels of complexity.
Working conditions: This work may be conducted remotely with full access to needed operating systems and technology. On occasion, in state and out of state travel may be required. Work location can be changed at any time at the discretion of the hiring manager .
The Oregon Health Authority strategic goal is to end all health inequities by 2030.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation, and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here , to learn more about OHA’s mission, vision, and core values.
OHA values service excellence, leadership, integrity, health equity and partnership.
What will you do?
Primary person providing guidance and subject matter expertise regarding qualitative and quantitative data to the independent evaluators and internal staff for all HPA evaluation.
Oversee the work of lower -level research analysts and coordinate assigning and reviewing the work of others .
Oversee data quality and validation efforts, report generation and processing, fulfillment of data requests, and ad hoc analyses for internal and external interested parties.
Ensure equity principles related to research, data collection, data analysis and communication are fully integrated into analytic and evaluation work.
Communicate efficiently and effectively with OHA program staff and general leadership. Provide expertise needed to independently design, plan, and conduct research needed to evaluate and monitor the activities and goals of HPA programs and services.
Coordinate opportunities for internal and external interested parties (e.g., OHA and other agency staff, health plans, health service providers, etc.) to provide input for evaluations.
Working with the Evaluations Manager and the Program and Evaluation Policy Advisor, collaborate with staff across the Health Policy & Analytics Division (HPA) to provide data support and coordination for all evaluation work.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 11 paid holidays per year plus pension and retirement plans .
What are we looking for?
Minimum Requirements
A Bachelor's Degree in any disciplines that included six-quarter units in statistics or quantitative analysis methods and procedures, and three years experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. Two of the three years must have included coordinating complex research projects. OR Five years of research experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. Two of the five years must have included coordinating complex research projects.
Desired Attributes
Masters’ of Public Health, Public Administration, or other degree demonstrating capacity for knowledge and skills.
Experience in policy and program evaluation methods.
Experience using healthcare data.
Experience with metrics development and program monitoring.
Experience with data visualizations tools, such as Power BI, SharePoint BI and/or Tableau.
Experience using a wide variety of evaluation methods.
Experience collecting, analyzing and disseminating granular data on race, ethnicity, language, disability, sexual orientation and/or gender identity.
Experience producing written reports, visualizing and presenting data effectively for diverse audiences, and synthesizing research findings into actionable information.
Experience working with independent evaluators and external interested parties.
Experience in project management.
Proficient in MS Office skills (Excel, Word, Publisher, PowerPoint)
Additional preference may be given to candidates with public sector work experience.
Experience evaluating policies and programs that promote equity and inclusion and reduce racial and ethnic disparities and knowledge of Oregon’s standards for Race, Ethnicity, Language and Disability (REALD) data.
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
How to Apply
Complete the online application
Complete questionnaire
Attention current State of Oregon employees: To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.
NOTE: Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.
Questions/Need Help?
If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Tracy Blach tracy.blach@oha.oregon.gov or text/call 503-509-5513
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.
Additional Information
Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
If you are a veteran, you may receive veteran’s preference. Click here for more information about veterans’ preference. If you checked that you are a veteran, you will be required to provide your documents later in the process.
We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
Please attach only the documents that are related to the position such as cover letter, resume and transcripts. Additional documents that are attached will not be reviewed.
Applicant Help and Support webpage
Affirmative Action, Equal Opportunity, and Pay Equity
The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the Pay Equity Project homepage. To learn more about OHA’s mission, vision, and core values, click here .
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
Mar 26, 2024
Full time
This announcement is for two separate Research Analyst 4 positions.
Waiver Monitoring Research Analyst(Research Analyst 4)
Evaluation Research Analyst (Research Analyst 4)
This position is a full-time, permanent, classified position which is represented by a union.
Oregon Health Authority (OHA) does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. OHA is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
The Oregon Health Authority (OHA), Health and Policy Analytics Division(HPA), Office of Health Analytics section in Portland/Salem, Oregon is recruiting for a Waiver Monitoring Research Analyst to coordinate, administer and monitor the data needs for the Oregon Health Plan 1115 Demonstration Waiver(s) with respect to qualitative and quantitative data, including but not limited to: data collection, data sources, data analyses, allowable data uses, data interpretation and data visualizations. This position will work closely with the Quality Improvement Coordinator and other departments within HPA to develop systems for monitoring the waiver related data as required by CMS (elaborate).
We are also looking for an Evaluation Research Analyst to coordinate, administer and manage the data needs between HPA and the independent evaluator(s) of the Oregon Health Plan 1115 Demonstration Waiver(s) with respect to qualitative and quantitative data, including but not limited to: data collection, data sources, data analyses, allowable data uses, data interpretation and data visualizations. This position will also provide the guidance and subject matter expertise for other HPA evaluation priorities of varying levels of complexity.
Working conditions: This work may be conducted remotely with full access to needed operating systems and technology. On occasion, in state and out of state travel may be required. Work location can be changed at any time at the discretion of the hiring manager .
The Oregon Health Authority strategic goal is to end all health inequities by 2030.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation, and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here , to learn more about OHA’s mission, vision, and core values.
OHA values service excellence, leadership, integrity, health equity and partnership.
What will you do?
Primary person providing guidance and subject matter expertise regarding qualitative and quantitative data to the independent evaluators and internal staff for all HPA evaluation.
Oversee the work of lower -level research analysts and coordinate assigning and reviewing the work of others .
Oversee data quality and validation efforts, report generation and processing, fulfillment of data requests, and ad hoc analyses for internal and external interested parties.
Ensure equity principles related to research, data collection, data analysis and communication are fully integrated into analytic and evaluation work.
Communicate efficiently and effectively with OHA program staff and general leadership. Provide expertise needed to independently design, plan, and conduct research needed to evaluate and monitor the activities and goals of HPA programs and services.
Coordinate opportunities for internal and external interested parties (e.g., OHA and other agency staff, health plans, health service providers, etc.) to provide input for evaluations.
Working with the Evaluations Manager and the Program and Evaluation Policy Advisor, collaborate with staff across the Health Policy & Analytics Division (HPA) to provide data support and coordination for all evaluation work.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 11 paid holidays per year plus pension and retirement plans .
What are we looking for?
Minimum Requirements
A Bachelor's Degree in any disciplines that included six-quarter units in statistics or quantitative analysis methods and procedures, and three years experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. Two of the three years must have included coordinating complex research projects. OR Five years of research experience using computerized applications to independently gather, compile, and analyze data and prepare narrative or statistical reports. Two of the five years must have included coordinating complex research projects.
Desired Attributes
Masters’ of Public Health, Public Administration, or other degree demonstrating capacity for knowledge and skills.
Experience in policy and program evaluation methods.
Experience using healthcare data.
Experience with metrics development and program monitoring.
Experience with data visualizations tools, such as Power BI, SharePoint BI and/or Tableau.
Experience using a wide variety of evaluation methods.
Experience collecting, analyzing and disseminating granular data on race, ethnicity, language, disability, sexual orientation and/or gender identity.
Experience producing written reports, visualizing and presenting data effectively for diverse audiences, and synthesizing research findings into actionable information.
Experience working with independent evaluators and external interested parties.
Experience in project management.
Proficient in MS Office skills (Excel, Word, Publisher, PowerPoint)
Additional preference may be given to candidates with public sector work experience.
Experience evaluating policies and programs that promote equity and inclusion and reduce racial and ethnic disparities and knowledge of Oregon’s standards for Race, Ethnicity, Language and Disability (REALD) data.
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
How to Apply
Complete the online application
Complete questionnaire
Attention current State of Oregon employees: To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.
NOTE: Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.
Questions/Need Help?
If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Tracy Blach tracy.blach@oha.oregon.gov or text/call 503-509-5513
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.
Additional Information
Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
If you are a veteran, you may receive veteran’s preference. Click here for more information about veterans’ preference. If you checked that you are a veteran, you will be required to provide your documents later in the process.
We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
Please attach only the documents that are related to the position such as cover letter, resume and transcripts. Additional documents that are attached will not be reviewed.
Applicant Help and Support webpage
Affirmative Action, Equal Opportunity, and Pay Equity
The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the Pay Equity Project homepage. To learn more about OHA’s mission, vision, and core values, click here .
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
The College of Charleston
Charleston, South Carolina
Student Success Data Analyst*
Posting Details
POSTING INFORMATION
Internal Title
Student Success Data Analyst*
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
7
Level
1
Department
Institutional Research
Job Purpose
The Student Success Data Analyst plays the lead role in supporting the data-driven decision-making functions of the institution directly related to student success and retention. This position serves the Offices of Institutional Research and Student Success by providing first-class reporting solutions and analyses to support improved outcomes for the College’s students and enrollment management activities of academic administration.
Minimum Requirements
Bachelor’s degree in business administration, computer science, mathematics/statistics, engineering, management information science, data processing or related field and experience with Tableau, Cognos/Argos, SQL , and/or SAS is required. Experience with data mining, including techniques of data extraction, documentation, analysis, and reporting is required. Experience working in a higher education environment is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Required: Experience with Tableau, Cognos/Argos, SQL , and/or SAS . Advanced SAS programming experience is preferred. Working knowledge and practitioner of methods and techniques of data extraction, documentation, analysis, and reporting. Experience in analyzing data and presenting findings using a wide variety of descriptive and inferential statistics, including customizing the results based on the research needs and audience. Proficiency with MS Office including Outlook, Word, Excel, Teams, SharePoint and PowerPoint. Knowledge and understanding of the data and information that is important to an academic institution. Ability to establish and maintain effective working relationships with staff and to communicate effectively. Must be able to work well under strict deadlines and have exceptional attention to detail. Ability to manage multiple projects with shifting priorities in a fast-paced environment. Must understand the significance of maintaining data integrity and confidentially with student records; knowledge of and adherence to FERPA regulations. Preferred: Exceptional organizational skills and experience managing and documenting complex projects. Knowledge of higher education information systems such as Ellucian Banner and related data systems and repositories such as Salesforce, IPEDS , US News, and CSRDE .
Additional Comments Regarding Position
Limited overnight travel may be required to attend professional development conferences and meetings. Some weekend and evening activities may be required. *This position may be eligible for limited remote telecommuting. Please visit the College’s Telecommuting page and Academic Affairs divisional guidelines for more information: https://hr.cofc.edu/telecommuting/index.php .
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
**Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Salary
**$54,974 - $78,343
Posting Date
03/21/2024
Closing Date
04/19/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024043
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15143
Job Duties
Job Duties
Activity
Under the joint direction of the Associate Provost for Student Success and the Executive Director of Institutional Research, directs the development and longitudinal tracking of strategic student success initiatives. Participates in Office for Student Success leadership meetings. Collaborates with student success departments to manage a comprehensive analytics-based research program to support improved outcomes for the College’s students. Analyzes and communicates findings to the student-facing and student-support units of the institution to educate and inform their interactions, assess student support initiatives, and enhance the student experience. Establishes data tracking and data collection methods that ensure accuracy and validity in the final analyses.
Essential or Marginal
Essential
Percent of Time
40
Activity
Manages the creation of several retention and graduation reports and special studies annually and on an ad hoc basis, including but not limited to the annual IR retention packet and analyses of progress and retention of special populations of entering freshmen (i.e. Transfer Students, Honors, SPECTRA participants, CSL visitors). Coordinates and directs the development of a common set of student success dashboards to provide distributed data on student success and retention, classroom success, class enrollment management, and major and minor choice and movement. Serves as the primary resource for users of the student success dashboards, including developing and maintaining training and documentation on their proper use and understanding.
Essential or Marginal
Essential
Percent of Time
30
Activity
Provides data validation and consultatory support to the Student Success Insights ( CRM Advise) implementation and leadership team. Uses statistical analysis to identify indicators to predict student success and retention and to identify risk factors that hinder success. Monitors the accuracy of such predictions and informs scoring rubrics for the College’s Student Success Insights application.
Essential or Marginal
Essential
Percent of Time
15
Activity
Supports and assists IR colleagues on projects supporting student success and enrollment management such as: ad hoc and operational requests using SAS , Tableau, Cognos or Argos; senior leadership and executive requests; maintains these components of the OIR website; completes external surveys and studies relying on such data, including but not limited to the CSRDE ; and dashboard development and reporting using Tableau, focused on these data and metrics.
Essential or Marginal
Marginal
Percent of Time
10
Activity
Develops and maintains detailed documentation (metadata) on project work and IR data architecture regarding Banner Student data, fields incoming requests, and documents project tasks. Tracks project progress and reports on status and project dependencies.
Essential or Marginal
Essential
Percent of Time
5
Mar 21, 2024
Full time
Student Success Data Analyst*
Posting Details
POSTING INFORMATION
Internal Title
Student Success Data Analyst*
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
7
Level
1
Department
Institutional Research
Job Purpose
The Student Success Data Analyst plays the lead role in supporting the data-driven decision-making functions of the institution directly related to student success and retention. This position serves the Offices of Institutional Research and Student Success by providing first-class reporting solutions and analyses to support improved outcomes for the College’s students and enrollment management activities of academic administration.
Minimum Requirements
Bachelor’s degree in business administration, computer science, mathematics/statistics, engineering, management information science, data processing or related field and experience with Tableau, Cognos/Argos, SQL , and/or SAS is required. Experience with data mining, including techniques of data extraction, documentation, analysis, and reporting is required. Experience working in a higher education environment is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Required: Experience with Tableau, Cognos/Argos, SQL , and/or SAS . Advanced SAS programming experience is preferred. Working knowledge and practitioner of methods and techniques of data extraction, documentation, analysis, and reporting. Experience in analyzing data and presenting findings using a wide variety of descriptive and inferential statistics, including customizing the results based on the research needs and audience. Proficiency with MS Office including Outlook, Word, Excel, Teams, SharePoint and PowerPoint. Knowledge and understanding of the data and information that is important to an academic institution. Ability to establish and maintain effective working relationships with staff and to communicate effectively. Must be able to work well under strict deadlines and have exceptional attention to detail. Ability to manage multiple projects with shifting priorities in a fast-paced environment. Must understand the significance of maintaining data integrity and confidentially with student records; knowledge of and adherence to FERPA regulations. Preferred: Exceptional organizational skills and experience managing and documenting complex projects. Knowledge of higher education information systems such as Ellucian Banner and related data systems and repositories such as Salesforce, IPEDS , US News, and CSRDE .
Additional Comments Regarding Position
Limited overnight travel may be required to attend professional development conferences and meetings. Some weekend and evening activities may be required. *This position may be eligible for limited remote telecommuting. Please visit the College’s Telecommuting page and Academic Affairs divisional guidelines for more information: https://hr.cofc.edu/telecommuting/index.php .
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
**Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Salary
**$54,974 - $78,343
Posting Date
03/21/2024
Closing Date
04/19/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024043
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15143
Job Duties
Job Duties
Activity
Under the joint direction of the Associate Provost for Student Success and the Executive Director of Institutional Research, directs the development and longitudinal tracking of strategic student success initiatives. Participates in Office for Student Success leadership meetings. Collaborates with student success departments to manage a comprehensive analytics-based research program to support improved outcomes for the College’s students. Analyzes and communicates findings to the student-facing and student-support units of the institution to educate and inform their interactions, assess student support initiatives, and enhance the student experience. Establishes data tracking and data collection methods that ensure accuracy and validity in the final analyses.
Essential or Marginal
Essential
Percent of Time
40
Activity
Manages the creation of several retention and graduation reports and special studies annually and on an ad hoc basis, including but not limited to the annual IR retention packet and analyses of progress and retention of special populations of entering freshmen (i.e. Transfer Students, Honors, SPECTRA participants, CSL visitors). Coordinates and directs the development of a common set of student success dashboards to provide distributed data on student success and retention, classroom success, class enrollment management, and major and minor choice and movement. Serves as the primary resource for users of the student success dashboards, including developing and maintaining training and documentation on their proper use and understanding.
Essential or Marginal
Essential
Percent of Time
30
Activity
Provides data validation and consultatory support to the Student Success Insights ( CRM Advise) implementation and leadership team. Uses statistical analysis to identify indicators to predict student success and retention and to identify risk factors that hinder success. Monitors the accuracy of such predictions and informs scoring rubrics for the College’s Student Success Insights application.
Essential or Marginal
Essential
Percent of Time
15
Activity
Supports and assists IR colleagues on projects supporting student success and enrollment management such as: ad hoc and operational requests using SAS , Tableau, Cognos or Argos; senior leadership and executive requests; maintains these components of the OIR website; completes external surveys and studies relying on such data, including but not limited to the CSRDE ; and dashboard development and reporting using Tableau, focused on these data and metrics.
Essential or Marginal
Marginal
Percent of Time
10
Activity
Develops and maintains detailed documentation (metadata) on project work and IR data architecture regarding Banner Student data, fields incoming requests, and documents project tasks. Tracks project progress and reports on status and project dependencies.
Essential or Marginal
Essential
Percent of Time
5
We are seeking an IT professional knowledgeable in both critical human and tech issues.
Leadership isn’t represented by a title, it can be in leading the way with innovative uses of technology, connecting with other to forge better relationships, representing a positive culture or being a point person on projects & services. We want someone to bring fresh ideas and respectfully challenge the status quo, hence, keeping members of their team from implementing narrow-minded resolutions. Your focus is not on being the expert everyone comes to but as someone who is willing to learn new ways & ensures the team benefits from dissemination of that knowledge. If you have the technical knowledge & experience of the IT world plus the people skills needed to forge relationships & are able to blend them together effectively, please apply for this opportunity as soon as possible to join us!
Duties Include: Integration and automation Microsoft Configuration Manager AD CS, and its integration with MCM PowerShell, and integration with Azure Azure Graph API AD DS / AAD integrations with on-premises and cloud systems Azure AD SSO, AD FS, Shibboleth Group Policy Management / Intune Policies TeamDynamix or other ITSM tool experience
Service lifecycle management M365 Entitlement management Certificate life management cycle, revocation, and validation Key archival and recovery TLS certificate generation and maintenance Application and service monitoring and alerting setup, maintenance, and tuning AD object and OU management Microsoft 365 Global Administration
Security and Ops Participation in PEN testing and security assessments, and after-action hardening activities required Security tiering of AD / AAD. Conditional Access Policies DUO, Microsoft MFA, or other two-factor authentication experience Alert monitoring / tuning / escalation Authentication, access, and authorization SIEM Experience (Splunk, Sentinel, ArcSight, etc.)
Summary of Responsibilities Installs, configures, and maintains the server infrastructure and enterprise applications for the University and assist with troubleshooting and resolving technical issues in the server environment. May assist and direct less experienced staff members and other University partners.
Essential Functions
Performs daily server administration tasks and participates in a 24/7 on-call support rotation.
Monitors, analyzes, and resolves problems associated with the server infrastructure.
Provides 2nd/3rd level customer support to identify, explain, and resolve technical issues relating to the server infrastructure.
Tunes performance and configures high availability of the server infrastructure
Participates in defining security protocols and practices and follows established security protocols and practices to ensure the security of the server infrastructure.
Participates in the capacity planning process for the server infrastructure.
Leads infrastructure projects and advises on new or optimal technologies or methods to improve the functionality and/or efficiency for the server infrastructure.
Coaches, trains, or mentors less experienced staff members.
Minimum Education High school diploma or equivalent by hire date
Minimum Experience Two (2) years of experience in desktop or computer administration. Every 60 hours of college coursework can be substituted for one (1) year of experience, not to exceed two (2) years of experience. Six (6) years of experience in server administration, Linux or Windows as appropriate for position.
Preferred Experience Active Directory: Knowledge of Active Directory (AD). Proven experience in architecting, planning, and implementing complex AD infrastructures. Ability to perform root cause analysis of complex AD-related issues. Understanding of scalability, security, and performance considerations and the ability to recommend and implement best practices. Knowledge of AD authentication protocols, including designing and executing AD migrations or upgrades.
Microsoft 365 Expertise: Architecting, designing, and implementing tailored M365 solutions, aligning with business strategies. Proficiency in deploying, configuring, and managing M365 collaboration tools such as Teams, SharePoint Online, and OneDrive. Comfortability with designing and implementing M365 collaboration solutions. Strong understanding of Azure Active Directory (Azure AD) and its integration with M365, including user synchronization, authentication, and conditional access policies. Proficiency in integrating M365 with third-party solutions and on-premises infrastructure, ensuring a unified IT ecosystem.
Servers and Infrastructure: Expertise in Windows Server administration, including performance tuning, disaster recovery planning, and high availability configurations. Understanding of PKI (ADCS, Kerberos, Certificates, etc.) in the Microsoft enterprise context
Knowledge, Skills and Abilities Active Directory Skills: Proven experience in architecting, planning, and implementing complex AD infrastructures, including forests, domains, trust relationships, and replication topologies. Deep understanding of scalability, security, and performance considerations and the ability to recommend and implement best practices. Advanced knowledge of AD authentication protocols, such as Kerberos and NTLM, with the ability to troubleshoot complex authentication issues.
Microsoft 365 Skills: Expertise in architecting, designing, and implementing M365 solutions tailored to organizational needs, aligning with IT and business strategies. Proficiency in deploying, configuring, and managing M365 collaboration tools such as Teams, SharePoint Online, and OneDrive for Business. Strong understanding of Azure Active Directory Connect and its integration with M365, including user synchronization and authentication. Proficiency in integrating M365 with third-party solutions and on-premises infrastructure.
Servers and Infrastructure Skills: Expert knowledge in Windows Server administration, performance tuning, disaster recovery planning, and high availability configurations. Understanding of PKI (ADCS, Kerberos, Certificates, etc.) in the Microsoft enterprise context. VMware, vCenter, stretch cluster architecture and environment patching.
Communication and Leadership Skills: Well-developed oral and written communication skills, with the ability to explain complex technical issues to non-technical stakeholders. Proven ability to collaborate with other teams and drive initiatives forward, ensuring timely completion and adherence to best practices.
Strategic Thinking and Problem-Solving Skills: Ability to think strategically, considering both the technical and business implications of decisions. Proven experience in developing technical roadmaps and strategies in alignment with broader IT and organizational goals. Strong problem-solving skills, with the ability to foresee potential issues and devise solutions proactively.
Continuous Improvement and Learning Skills: Commitment to continuous professional development and staying updated with the latest industry trends and best practices. Demonstrated ability to introduce and integrate new technologies or methodologies that drive efficiency and improve processes.
Pay Info:
Range beginning point $80,000/yr, adjusted based on qualifications
Jan 18, 2024
Full time
We are seeking an IT professional knowledgeable in both critical human and tech issues.
Leadership isn’t represented by a title, it can be in leading the way with innovative uses of technology, connecting with other to forge better relationships, representing a positive culture or being a point person on projects & services. We want someone to bring fresh ideas and respectfully challenge the status quo, hence, keeping members of their team from implementing narrow-minded resolutions. Your focus is not on being the expert everyone comes to but as someone who is willing to learn new ways & ensures the team benefits from dissemination of that knowledge. If you have the technical knowledge & experience of the IT world plus the people skills needed to forge relationships & are able to blend them together effectively, please apply for this opportunity as soon as possible to join us!
Duties Include: Integration and automation Microsoft Configuration Manager AD CS, and its integration with MCM PowerShell, and integration with Azure Azure Graph API AD DS / AAD integrations with on-premises and cloud systems Azure AD SSO, AD FS, Shibboleth Group Policy Management / Intune Policies TeamDynamix or other ITSM tool experience
Service lifecycle management M365 Entitlement management Certificate life management cycle, revocation, and validation Key archival and recovery TLS certificate generation and maintenance Application and service monitoring and alerting setup, maintenance, and tuning AD object and OU management Microsoft 365 Global Administration
Security and Ops Participation in PEN testing and security assessments, and after-action hardening activities required Security tiering of AD / AAD. Conditional Access Policies DUO, Microsoft MFA, or other two-factor authentication experience Alert monitoring / tuning / escalation Authentication, access, and authorization SIEM Experience (Splunk, Sentinel, ArcSight, etc.)
Summary of Responsibilities Installs, configures, and maintains the server infrastructure and enterprise applications for the University and assist with troubleshooting and resolving technical issues in the server environment. May assist and direct less experienced staff members and other University partners.
Essential Functions
Performs daily server administration tasks and participates in a 24/7 on-call support rotation.
Monitors, analyzes, and resolves problems associated with the server infrastructure.
Provides 2nd/3rd level customer support to identify, explain, and resolve technical issues relating to the server infrastructure.
Tunes performance and configures high availability of the server infrastructure
Participates in defining security protocols and practices and follows established security protocols and practices to ensure the security of the server infrastructure.
Participates in the capacity planning process for the server infrastructure.
Leads infrastructure projects and advises on new or optimal technologies or methods to improve the functionality and/or efficiency for the server infrastructure.
Coaches, trains, or mentors less experienced staff members.
Minimum Education High school diploma or equivalent by hire date
Minimum Experience Two (2) years of experience in desktop or computer administration. Every 60 hours of college coursework can be substituted for one (1) year of experience, not to exceed two (2) years of experience. Six (6) years of experience in server administration, Linux or Windows as appropriate for position.
Preferred Experience Active Directory: Knowledge of Active Directory (AD). Proven experience in architecting, planning, and implementing complex AD infrastructures. Ability to perform root cause analysis of complex AD-related issues. Understanding of scalability, security, and performance considerations and the ability to recommend and implement best practices. Knowledge of AD authentication protocols, including designing and executing AD migrations or upgrades.
Microsoft 365 Expertise: Architecting, designing, and implementing tailored M365 solutions, aligning with business strategies. Proficiency in deploying, configuring, and managing M365 collaboration tools such as Teams, SharePoint Online, and OneDrive. Comfortability with designing and implementing M365 collaboration solutions. Strong understanding of Azure Active Directory (Azure AD) and its integration with M365, including user synchronization, authentication, and conditional access policies. Proficiency in integrating M365 with third-party solutions and on-premises infrastructure, ensuring a unified IT ecosystem.
Servers and Infrastructure: Expertise in Windows Server administration, including performance tuning, disaster recovery planning, and high availability configurations. Understanding of PKI (ADCS, Kerberos, Certificates, etc.) in the Microsoft enterprise context
Knowledge, Skills and Abilities Active Directory Skills: Proven experience in architecting, planning, and implementing complex AD infrastructures, including forests, domains, trust relationships, and replication topologies. Deep understanding of scalability, security, and performance considerations and the ability to recommend and implement best practices. Advanced knowledge of AD authentication protocols, such as Kerberos and NTLM, with the ability to troubleshoot complex authentication issues.
Microsoft 365 Skills: Expertise in architecting, designing, and implementing M365 solutions tailored to organizational needs, aligning with IT and business strategies. Proficiency in deploying, configuring, and managing M365 collaboration tools such as Teams, SharePoint Online, and OneDrive for Business. Strong understanding of Azure Active Directory Connect and its integration with M365, including user synchronization and authentication. Proficiency in integrating M365 with third-party solutions and on-premises infrastructure.
Servers and Infrastructure Skills: Expert knowledge in Windows Server administration, performance tuning, disaster recovery planning, and high availability configurations. Understanding of PKI (ADCS, Kerberos, Certificates, etc.) in the Microsoft enterprise context. VMware, vCenter, stretch cluster architecture and environment patching.
Communication and Leadership Skills: Well-developed oral and written communication skills, with the ability to explain complex technical issues to non-technical stakeholders. Proven ability to collaborate with other teams and drive initiatives forward, ensuring timely completion and adherence to best practices.
Strategic Thinking and Problem-Solving Skills: Ability to think strategically, considering both the technical and business implications of decisions. Proven experience in developing technical roadmaps and strategies in alignment with broader IT and organizational goals. Strong problem-solving skills, with the ability to foresee potential issues and devise solutions proactively.
Continuous Improvement and Learning Skills: Commitment to continuous professional development and staying updated with the latest industry trends and best practices. Demonstrated ability to introduce and integrate new technologies or methodologies that drive efficiency and improve processes.
Pay Info:
Range beginning point $80,000/yr, adjusted based on qualifications
The Operations Support Coordinator plays a critical role in helping the Division transition to the Future of Work and strengthen its overall operations by assisting with high-priority technology and operational knowledge management projects. The position will encourage correct and widespread usage of DER’s knowledge base and digital solutions. Projects may include but are not limited to the maintenance, enhancement, and user support of digital tools (i.e. databases for tracking ecological restoration project data; tools that integrate budgeting and internal controls; and software for indexing workflows and policies); building internal knowledge library; and documenting standard operating procedures. The position requires strong communication, organization, and collaboration skills. The position reports to the Operational Specialist, Management Analyst III and has no direct reports.
DUTIES & RESPONSIBILITIES
Support the development and enhancement of operational infrastructure needed to expand the Division’s impact on ecological restoration (30%).
Work collaboratively across programs and teams to assist in the capture and documentation of business needs and support development of process and IT based solutions to achieve operational, programmatic and divisional goals.
Map current and future workflows using solutions such as Lucid Chart.
Collaborate with DER’s Operations Team to support and enhance data management strategies for ecological restoration project data, restoration metrics, fiscal and budget data, and other critical information.
Support the development and maintenance of a division-wide standard operating procedures, including the documentation of best practices, external and internal processes, internal controls, and learning materials for new staff.
Maintain upkeep of department and agency-level policies and protocols to centralize division-wide access to knowledge content.
Lead coordination of IT software procurements to support division-wide business needs.
Serve in a technology coordination role to provide resolution, guidance, and ongoing maintenance of digital tools as well as problem-resolution and end user support (60%).
Lead the project coordination of digital solutions needed to support the growth of the division. Examples of responsibilities include:
Serve in a project coordinator role to support rollout of digital solutions as needed and defined by Operations Specialist
Coordinate use case testing scenarios to assist in risk identification and mitigation.
Conducting end user trainings and hosting office hours
Conducting coaching sessions and creating job aids to expand knowledge resources and platform adoption of all end users.
Maintaining and managing digital filing system architecture.
Assist in building and maintaining the division’s restoration project tracking database in Monday.com. Examples of responsibilities include:
Troubleshooting data storage issues and deploying resolutions
Developing additional datasets such as dashboards, tables, and reports
Creating end user support guides
Support the development, implementation and maintenance of a knowledge management system, process, and technical solution, including need and risk assessment, development and compilation of content, facilitation with stakeholders, and coordination with software solution developers.
Respond to general IT issues reported by DER staff and coordinate resolution.
Support deployment of IT system enhancements and improvements associated with Future of Work, including Modern Workplace, SharePoint, Microsoft Teams, and work management systems such as Monday.com and Lucid Chart.
Stay informed and knowledgeable about data standards and make recommendations for enhancements or changes in digital solutions to capture best practices, meet division needs, and increase end user adoption.
Administer general office support and coordination (10%).
Coordinate common business processes such as onboarding and off-boarding of staff and maintaining trackable inventory of all IT asset bundles, products, equipment and licenses deployed to staff.
Manage DER’s internal meeting and conference needs including audio/visual support, space reservations, and disseminating meeting minutes.
Oversee intake and logging of Public Records Requests; assign response delegations as appropriate.
Be the primary liaison to answer DER’s main phoneline, oversee sending and receiving mail, and manage in-office badge access for staff.
Coordinate with Departmental and Facility staff on issues, logistical tasks, changes or challenges changes Division’s shared workspace.
As needed, open Facility tickets and work with related staff to resolve the issue.
This is a hybrid position based out of our Boston office. First consideration will be given to those that apply by 12/18/2023.
Dec 06, 2023
Full time
The Operations Support Coordinator plays a critical role in helping the Division transition to the Future of Work and strengthen its overall operations by assisting with high-priority technology and operational knowledge management projects. The position will encourage correct and widespread usage of DER’s knowledge base and digital solutions. Projects may include but are not limited to the maintenance, enhancement, and user support of digital tools (i.e. databases for tracking ecological restoration project data; tools that integrate budgeting and internal controls; and software for indexing workflows and policies); building internal knowledge library; and documenting standard operating procedures. The position requires strong communication, organization, and collaboration skills. The position reports to the Operational Specialist, Management Analyst III and has no direct reports.
DUTIES & RESPONSIBILITIES
Support the development and enhancement of operational infrastructure needed to expand the Division’s impact on ecological restoration (30%).
Work collaboratively across programs and teams to assist in the capture and documentation of business needs and support development of process and IT based solutions to achieve operational, programmatic and divisional goals.
Map current and future workflows using solutions such as Lucid Chart.
Collaborate with DER’s Operations Team to support and enhance data management strategies for ecological restoration project data, restoration metrics, fiscal and budget data, and other critical information.
Support the development and maintenance of a division-wide standard operating procedures, including the documentation of best practices, external and internal processes, internal controls, and learning materials for new staff.
Maintain upkeep of department and agency-level policies and protocols to centralize division-wide access to knowledge content.
Lead coordination of IT software procurements to support division-wide business needs.
Serve in a technology coordination role to provide resolution, guidance, and ongoing maintenance of digital tools as well as problem-resolution and end user support (60%).
Lead the project coordination of digital solutions needed to support the growth of the division. Examples of responsibilities include:
Serve in a project coordinator role to support rollout of digital solutions as needed and defined by Operations Specialist
Coordinate use case testing scenarios to assist in risk identification and mitigation.
Conducting end user trainings and hosting office hours
Conducting coaching sessions and creating job aids to expand knowledge resources and platform adoption of all end users.
Maintaining and managing digital filing system architecture.
Assist in building and maintaining the division’s restoration project tracking database in Monday.com. Examples of responsibilities include:
Troubleshooting data storage issues and deploying resolutions
Developing additional datasets such as dashboards, tables, and reports
Creating end user support guides
Support the development, implementation and maintenance of a knowledge management system, process, and technical solution, including need and risk assessment, development and compilation of content, facilitation with stakeholders, and coordination with software solution developers.
Respond to general IT issues reported by DER staff and coordinate resolution.
Support deployment of IT system enhancements and improvements associated with Future of Work, including Modern Workplace, SharePoint, Microsoft Teams, and work management systems such as Monday.com and Lucid Chart.
Stay informed and knowledgeable about data standards and make recommendations for enhancements or changes in digital solutions to capture best practices, meet division needs, and increase end user adoption.
Administer general office support and coordination (10%).
Coordinate common business processes such as onboarding and off-boarding of staff and maintaining trackable inventory of all IT asset bundles, products, equipment and licenses deployed to staff.
Manage DER’s internal meeting and conference needs including audio/visual support, space reservations, and disseminating meeting minutes.
Oversee intake and logging of Public Records Requests; assign response delegations as appropriate.
Be the primary liaison to answer DER’s main phoneline, oversee sending and receiving mail, and manage in-office badge access for staff.
Coordinate with Departmental and Facility staff on issues, logistical tasks, changes or challenges changes Division’s shared workspace.
As needed, open Facility tickets and work with related staff to resolve the issue.
This is a hybrid position based out of our Boston office. First consideration will be given to those that apply by 12/18/2023.
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
Jul 28, 2023
Full time
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
DESCRIPTION/RESPONSIBILITIES:
Under the general supervision of the Manager, the Senior Information Systems Analyst acts as a lead analyst and performs highly technical analyses of major systems. Is responsible for the design, implementation, and support of complex automated distributed systems essential to carrying out the responsibilities and daily activities of division staff. The Analyst uses initiative and resourcefulness in solving unusual problems and in developing new procedures.
REQUIRED SKILLS:
Requires advanced knowledge in the following areas: network design and configuration, cloud technologies, end-point system design/installation/maintenance, end-user technical support, and problem diagnosis/resolution. Able to communicate complex technical concepts in nontechnical language. Possesses strong oral and written communications and interpersonal skills. Requires a bachelor's degree and a minimum of five years related work experience.
Skills/Experience
Highly skilled in administering, troubleshooting, and supporting:
o Microsoft platforms including Active Directory, Windows, Azure, Teams, SharePoint Online, OneDrive, and O365 integration (on-premises to cloud) o iOS and O365 mobile o Remote access (VPNs, remote desktop support, home router configuration, Wi-Fi…)
Experience with:
o Configuring security settings and access roles/permissions o SCCM or similar reporting and package development o ServiceNow or other help desk ticketing systems o Agile methodologies o Patch management
Remarks:
Applicants must exhibit strong interpersonal skills and be able to work well with both end-users and co-workers. The ability to provide responsive, knowledgeable, and courteous support is paramount.
Applicants must be willing to work on-site in our Washington, DC offices a minimum of two days per week.
Apr 26, 2023
Full time
DESCRIPTION/RESPONSIBILITIES:
Under the general supervision of the Manager, the Senior Information Systems Analyst acts as a lead analyst and performs highly technical analyses of major systems. Is responsible for the design, implementation, and support of complex automated distributed systems essential to carrying out the responsibilities and daily activities of division staff. The Analyst uses initiative and resourcefulness in solving unusual problems and in developing new procedures.
REQUIRED SKILLS:
Requires advanced knowledge in the following areas: network design and configuration, cloud technologies, end-point system design/installation/maintenance, end-user technical support, and problem diagnosis/resolution. Able to communicate complex technical concepts in nontechnical language. Possesses strong oral and written communications and interpersonal skills. Requires a bachelor's degree and a minimum of five years related work experience.
Skills/Experience
Highly skilled in administering, troubleshooting, and supporting:
o Microsoft platforms including Active Directory, Windows, Azure, Teams, SharePoint Online, OneDrive, and O365 integration (on-premises to cloud) o iOS and O365 mobile o Remote access (VPNs, remote desktop support, home router configuration, Wi-Fi…)
Experience with:
o Configuring security settings and access roles/permissions o SCCM or similar reporting and package development o ServiceNow or other help desk ticketing systems o Agile methodologies o Patch management
Remarks:
Applicants must exhibit strong interpersonal skills and be able to work well with both end-users and co-workers. The ability to provide responsive, knowledgeable, and courteous support is paramount.
Applicants must be willing to work on-site in our Washington, DC offices a minimum of two days per week.
Treatment Fidelity Analyst
Application Deadline:
01/15/2023
Salary Range:
$5,396 - $8,292 (Monthly)
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/details/Treatment-Fidelity-Analyst-OPA3_REQ-106596?q=REQ-115447
Job Description:
The Oregon State Hospital (OSH), a division of the Oregon Health Authority , has a fantastic opportunity for Treatment Fidelity Analyst to join an excellent team working to help people recover from their illness and return to their lives in the community.
This position is responsible, along with hospital leadership, clinical chiefs and Treatment Services leadership, for coordinating treatment audits across clinical departments, analyzing complex clinical data, ensuring the fidelity of active treatment and representing OSH in liaison to OHA to address deficiencies related to treatment system fidelity, supporting tools and patient satisfaction at Oregon State Hospital. This includes providing information that helps clinical leadership recognize and address potential deficiencies related to active treatment fidelity.
What will you do!
Analytics, Evaluation, Advice and Coordination
Responsible to evaluate administrative rules and regulations, licensure, governing standards and large-scale (OHA-wide) organizational developments and make recommendations to ensure OSH alignment with current policies and treatment strategies.
Define the requirement and evaluate the operational feasibility for systems to manage organizational improvement at OSH related to clinical Active Treatment.
Provide information to surveyors during TJC surveys and other regulatory agency audits of the Hospital including OHA and other external partners
Systems and Organizational Improvement
Evaluate the efficacy of Active Treatment provided by all clinical disciplines based on each respective discipline’s professional standards of practice, evidence based and/or best practices, and fidelity measures.
Ensure treatment provided aligns with approved program plans and patient’s treatment care plans .
Research and stay current on clinical practices, procedures and emerging best practices related to behavioral health Active Treatment at state, national and international levels and recommend program changes.
Represent Oregon State Hospital in liaison to OHA Health Systems Division and Health Policy and Analytics Division to drive standard work, policy recommendation and resource sharing around Evidence-Based Practices and measurement-based care outcomes.
Coordinate treatment audits across all clinical departments at Oregon State Hospital to ensure optimal delivery of services directly linked to individualized patient treatment care plans, treatment formulation, best practices and treatment efficacy to drive minimum hospital length of stay and to minimize associated treatment costs.
Audit Treatment Care Plans to evaluate link and between treatment needs and Active Treatments offered and recommend program changes based on audit results. Provide guidance and support for Standards and Compliance department to align audits, recommendations and hospital-wide training as needed.
Provide trainings on Active Treatment system fidelity to clinical group therapy leaders and other users to address deficiencies.
Participate in clinical hospital work groups and committees.
Consistently treats consumers and co-workers with dignity and respect. Uses a culturally diverse approach in all interventions. Demonstrates sensitivity to cultural difference among staff, patients and their families.
This position requires knowledge of standards and regulations related to active treatment that include the Joint Commission standards, Medicare and Medicaid Services regulations, and Oregon Administrative Regulations as applicable.
Minimum Qualifications
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work. OR; Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.
Knowledge and skills in evaluating, analyzing and planning work related to evidence based psychosocial treatment, treatment efficacy and fidelity, and patient treatment satisfaction.
Knowledge and skills in evaluating, analyzing and planning work related to Joint Commission and CMS standards in a behavioral health care setting.
Experience in providing group and individual treatment with a population of individuals with acute psychiatric needs.
Experience in Excel, SharePoint, and/or other tools used to create reports and use in presentations or trainings to various stakeholders.
Must be able to travel to various sites related to needs of the position, including Junction City, OSH campus.
What's in it for you!
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
How to apply:
Complete the online application
Attach a Cover Letter
Attach a Resume
Need Help?
Email: melissa.m.perez@state.or.us
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity.
Dec 22, 2022
Full time
Treatment Fidelity Analyst
Application Deadline:
01/15/2023
Salary Range:
$5,396 - $8,292 (Monthly)
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/details/Treatment-Fidelity-Analyst-OPA3_REQ-106596?q=REQ-115447
Job Description:
The Oregon State Hospital (OSH), a division of the Oregon Health Authority , has a fantastic opportunity for Treatment Fidelity Analyst to join an excellent team working to help people recover from their illness and return to their lives in the community.
This position is responsible, along with hospital leadership, clinical chiefs and Treatment Services leadership, for coordinating treatment audits across clinical departments, analyzing complex clinical data, ensuring the fidelity of active treatment and representing OSH in liaison to OHA to address deficiencies related to treatment system fidelity, supporting tools and patient satisfaction at Oregon State Hospital. This includes providing information that helps clinical leadership recognize and address potential deficiencies related to active treatment fidelity.
What will you do!
Analytics, Evaluation, Advice and Coordination
Responsible to evaluate administrative rules and regulations, licensure, governing standards and large-scale (OHA-wide) organizational developments and make recommendations to ensure OSH alignment with current policies and treatment strategies.
Define the requirement and evaluate the operational feasibility for systems to manage organizational improvement at OSH related to clinical Active Treatment.
Provide information to surveyors during TJC surveys and other regulatory agency audits of the Hospital including OHA and other external partners
Systems and Organizational Improvement
Evaluate the efficacy of Active Treatment provided by all clinical disciplines based on each respective discipline’s professional standards of practice, evidence based and/or best practices, and fidelity measures.
Ensure treatment provided aligns with approved program plans and patient’s treatment care plans .
Research and stay current on clinical practices, procedures and emerging best practices related to behavioral health Active Treatment at state, national and international levels and recommend program changes.
Represent Oregon State Hospital in liaison to OHA Health Systems Division and Health Policy and Analytics Division to drive standard work, policy recommendation and resource sharing around Evidence-Based Practices and measurement-based care outcomes.
Coordinate treatment audits across all clinical departments at Oregon State Hospital to ensure optimal delivery of services directly linked to individualized patient treatment care plans, treatment formulation, best practices and treatment efficacy to drive minimum hospital length of stay and to minimize associated treatment costs.
Audit Treatment Care Plans to evaluate link and between treatment needs and Active Treatments offered and recommend program changes based on audit results. Provide guidance and support for Standards and Compliance department to align audits, recommendations and hospital-wide training as needed.
Provide trainings on Active Treatment system fidelity to clinical group therapy leaders and other users to address deficiencies.
Participate in clinical hospital work groups and committees.
Consistently treats consumers and co-workers with dignity and respect. Uses a culturally diverse approach in all interventions. Demonstrates sensitivity to cultural difference among staff, patients and their families.
This position requires knowledge of standards and regulations related to active treatment that include the Joint Commission standards, Medicare and Medicaid Services regulations, and Oregon Administrative Regulations as applicable.
Minimum Qualifications
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work. OR; Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.
Knowledge and skills in evaluating, analyzing and planning work related to evidence based psychosocial treatment, treatment efficacy and fidelity, and patient treatment satisfaction.
Knowledge and skills in evaluating, analyzing and planning work related to Joint Commission and CMS standards in a behavioral health care setting.
Experience in providing group and individual treatment with a population of individuals with acute psychiatric needs.
Experience in Excel, SharePoint, and/or other tools used to create reports and use in presentations or trainings to various stakeholders.
Must be able to travel to various sites related to needs of the position, including Junction City, OSH campus.
What's in it for you!
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
How to apply:
Complete the online application
Attach a Cover Letter
Attach a Resume
Need Help?
Email: melissa.m.perez@state.or.us
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity.
DESCRIPTION/RESPONSIBILITIES:
Office of the Secretary (OSEC) is the corporate secretary’s function for the Board of Governors of the Federal Reserve System (Board) and provides essential services to senior level executives and key stakeholders/users at the Board, at Federal Reserve Banks, at partner federal agencies, and the public. The OSEC division is currently modernizing all systems to meet the evolving business and compliance requirements of the Board.
OSEC is seeking a Senior Information Systems Analyst (ISA) for a 5-year term position to provide analytical, information security and compliance, and customer support for our diverse portfolio of applications. The Senior ISA will report to management on the overall status and support for OSEC’s systems, assist OSEC’s operational sections and key stakeholders/users on the technical aspects of using OSEC’s internally developed applications, perform testing of enhancements and new releases, and manage business relationships with business partners and key stakeholders/users.
Key responsibilities:
Provides first level and intermediate technical and production support for OSEC’s systems, including troubleshooting moderately complex technical problems and questions from key stakeholders and applications users. The analyst has a strong understanding of the functionality for all OSEC portfolio applications and can identify the areas for which the technical problems arise. Using their in-depth knowledge of these systems, the analyst is expected to understand not only when an issue requires higher-level development support but to provide developers with a detailed description of an issue and business perspectives for proper resolution.
Plans, coordinates, and conducts software and system testing in conjunction with the applications development, and OSEC operational areas. The senior analyst develops and maintains key test scripts to validate changes, enhancements, and business continuity requirements for OSEC’s applications.
Helps OSEC’s operational sections to develop and maintain both end-user and internal operations documentation for all applications. The analyst continuously reviews and recommends updates to documentation to the operational section staff to reflect the current state of the applications and key stakeholder/end-user needs.
Provides analytical support and guidance to OSEC’s technology and project management teams to support long-term planning and decision-making. This support requires the analyst to keep detailed records of application support issues, shortcomings, and performance issues for senior level management to review and analyze. The analyst is expected to propose and implement plans designed to proactively avoid future problems.
Responds to requests for information concerning all supported systems through ad-hoc reports.
Participates in continuity of operations and devolution planning and related annual testing exercises.
Provides on-call and after-hours support, including on weekends as needed, for OSEC’s applications.
REQUIRED SKILLS:
Requires advanced knowledge of several distributed software and hardware systems, including one or more network operating systems and several programming languages; analysis and system design experience, or network design and configuration. Understands the interrelationships among systems, and important business processes and functions within the division. Experienced in problem diagnosis and resolution. Able to communicate complex technical concepts in nontechnical language to division colleagues, Board and Federal Reserve Bank partners, and Board senior management and executives. Demonstrates expertise with scripting using VB Script, Java Script, SQL, PowerShell and/or HTML. Possesses strong oral and written communications and interpersonal skills. Has an area of expertise in computing, systems programming, automation, or database management. Typically requires a Bachelor's Degree or equivalent experience and a minimum of five years related work experience.
REMARKS:
This is a 5 year limited term hybrid role based in Washington DC with a minimum on-site cadence of 12x per month and/or as business needs require.
Demonstrated expert understanding and experience with contemporary applications development standards and processes, especially in environments that develop applications with .Net, C#, ASP.Net, SharePoint 2019/SharePoint Online, Microsoft Cloud based solutions, and optimal graphical user interface (GUI) designs.
Strong analytical skills with the ability to translate complex concepts into clear, understandable ideas.
Strong organizational and problem-solving skills with an attention to detail.
Demonstrated experience with applications development of large-scale systems in an agile environment.
Strong knowledge and experience with devising business requirements that provide for the best user experience.
Ability to handle multiple projects and assignments simultaneously.
Excellent leadership skills to mentor junior colleagues and lead special assignments.
Strong written and verbal communication skills for conveying complex information appropriately tailored to various audiences (e.g., senior stakeholders and management, operations staff, and technical analysts and developers).
Familiarity with the Federal and Board information security and compliance requirements.
Has at least five years of experience with providing all levels of customer service and technical support in large and diverse business organizations.
* Writing assesment may be requested during interview process.
Sep 21, 2022
Full time
DESCRIPTION/RESPONSIBILITIES:
Office of the Secretary (OSEC) is the corporate secretary’s function for the Board of Governors of the Federal Reserve System (Board) and provides essential services to senior level executives and key stakeholders/users at the Board, at Federal Reserve Banks, at partner federal agencies, and the public. The OSEC division is currently modernizing all systems to meet the evolving business and compliance requirements of the Board.
OSEC is seeking a Senior Information Systems Analyst (ISA) for a 5-year term position to provide analytical, information security and compliance, and customer support for our diverse portfolio of applications. The Senior ISA will report to management on the overall status and support for OSEC’s systems, assist OSEC’s operational sections and key stakeholders/users on the technical aspects of using OSEC’s internally developed applications, perform testing of enhancements and new releases, and manage business relationships with business partners and key stakeholders/users.
Key responsibilities:
Provides first level and intermediate technical and production support for OSEC’s systems, including troubleshooting moderately complex technical problems and questions from key stakeholders and applications users. The analyst has a strong understanding of the functionality for all OSEC portfolio applications and can identify the areas for which the technical problems arise. Using their in-depth knowledge of these systems, the analyst is expected to understand not only when an issue requires higher-level development support but to provide developers with a detailed description of an issue and business perspectives for proper resolution.
Plans, coordinates, and conducts software and system testing in conjunction with the applications development, and OSEC operational areas. The senior analyst develops and maintains key test scripts to validate changes, enhancements, and business continuity requirements for OSEC’s applications.
Helps OSEC’s operational sections to develop and maintain both end-user and internal operations documentation for all applications. The analyst continuously reviews and recommends updates to documentation to the operational section staff to reflect the current state of the applications and key stakeholder/end-user needs.
Provides analytical support and guidance to OSEC’s technology and project management teams to support long-term planning and decision-making. This support requires the analyst to keep detailed records of application support issues, shortcomings, and performance issues for senior level management to review and analyze. The analyst is expected to propose and implement plans designed to proactively avoid future problems.
Responds to requests for information concerning all supported systems through ad-hoc reports.
Participates in continuity of operations and devolution planning and related annual testing exercises.
Provides on-call and after-hours support, including on weekends as needed, for OSEC’s applications.
REQUIRED SKILLS:
Requires advanced knowledge of several distributed software and hardware systems, including one or more network operating systems and several programming languages; analysis and system design experience, or network design and configuration. Understands the interrelationships among systems, and important business processes and functions within the division. Experienced in problem diagnosis and resolution. Able to communicate complex technical concepts in nontechnical language to division colleagues, Board and Federal Reserve Bank partners, and Board senior management and executives. Demonstrates expertise with scripting using VB Script, Java Script, SQL, PowerShell and/or HTML. Possesses strong oral and written communications and interpersonal skills. Has an area of expertise in computing, systems programming, automation, or database management. Typically requires a Bachelor's Degree or equivalent experience and a minimum of five years related work experience.
REMARKS:
This is a 5 year limited term hybrid role based in Washington DC with a minimum on-site cadence of 12x per month and/or as business needs require.
Demonstrated expert understanding and experience with contemporary applications development standards and processes, especially in environments that develop applications with .Net, C#, ASP.Net, SharePoint 2019/SharePoint Online, Microsoft Cloud based solutions, and optimal graphical user interface (GUI) designs.
Strong analytical skills with the ability to translate complex concepts into clear, understandable ideas.
Strong organizational and problem-solving skills with an attention to detail.
Demonstrated experience with applications development of large-scale systems in an agile environment.
Strong knowledge and experience with devising business requirements that provide for the best user experience.
Ability to handle multiple projects and assignments simultaneously.
Excellent leadership skills to mentor junior colleagues and lead special assignments.
Strong written and verbal communication skills for conveying complex information appropriately tailored to various audiences (e.g., senior stakeholders and management, operations staff, and technical analysts and developers).
Familiarity with the Federal and Board information security and compliance requirements.
Has at least five years of experience with providing all levels of customer service and technical support in large and diverse business organizations.
* Writing assesment may be requested during interview process.
King County Department of Local Services, Permitting Division
Renton, WA
SUMMARY:
The Department of Local Services, Permitting Division is seeking an Executive Assistant who will directly support the Permitting Director and Deputy Director in their leadership of the Division. This position requires a high level of discretion due to frequent exposure to sensitive and confidential issues and communications. The selected candidate will perform complex administrative support and organizational coordination functions.
The selected candidate is expected to learn and maintain knowledge of division projects and implement projects at the direction of the Director and Deputy Director, to problem-solve for division-wide issues; to keep the Division Director and Deputy Director apprised of current and potential challenges; to manage and prioritize numerous incoming requests with skill, including those from departmental leadership; and to maintain strict confidentiality. With excellent communication skills, the selected candidate will frequently convey instructions to senior staff on projects in coordination with the Division Director and Deputy Director and ensure follow-through of those instructions. Strong people skills and high attention to detail and accuracy is required.
The incumbent should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County Equity and Social Justice Ordinance and the King County Strategic Plan. The position supports and advances the Permitting Division’s values for fair and culturally competent service delivery, innovative, effective and efficient application of resources, building a culture of continuous improvement and expanding opportunities to seek input, listen and respond to residents.
JOB DUTIES:
To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to:
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
Provide wide variety of daily support to Division Director, Deputy Director, and senior leadership staff to accomplish their duties and responsibilities in the leadership of the division.
Provide technical expertise to the Division Director, Deputy Director, and senior staff.
Support program development for the Division, in coordination with Division Director and Deputy Director.
Assist Division Director, Deputy Director, and Senior Staff with responses to elected officials, community groups and the general public.
Take meeting notes at a wide variety of meetings and track action items and progress.
Compose, draft, summarize, prepare, proofread, edit documents, memos, contracts, letters and/or reports for the Division Director, Deputy Director, Chief Financial Officer, HR Manager and Product Line Managers to ensure they conform to established procedures, and high customer service standards.
Maintain the calendar schedule for the Division Director and Deputy Director.
Develop, implement and evaluate methods for monitoring existing and new administrative systems to support work activities at the division level.
Business System Administration: support for user licenses, accounts, access to enterprise applications, use of system reporting tools, vendor relations and contract administration.
Convey directions and instructions to senior staff on project basis. Furnish explanations, when necessary. Advise staff of the Director’s and Deputy Director’s preference and requirements. Provide regular reminders to staff and maintain a detail tracking system to ensure deadlines are met.
Organize, update and maintain the hard copy and electronic files using various software and systems including SharePoint.
Other duties as assigned.
EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:
The ideal candidate will have the following:
Demonstrated experience providing primary administrative support to one or more senior leaders in a business or government setting.
Excellent communication skills, both oral and written, including understanding and executing complex verbal and written instructions.
Excellent organizational skills, requiring ability to prioritize and effectively manage numerous ongoing, emerging projects, and requests daily while meeting deadlines.
Excellent interpersonal skills, including considering and responding appropriately to the needs, feelings, concerns and capabilities of a wide diversity of people in different situations. Ability to be tactful, compassionate and sensitive, and treat others with respect.
Strong skillset in providing direction to others and following through on project milestones and deliverables.
Strong familiarity with principles of equity and social justice and ability to apply equity and social justice principles in the workplace.
Excellent problem-solving capabilities, including problems of a complex and sensitive nature regarding staff and organizational function, as well as problems of a technical nature.
Experience managing highly confidential, and sensitive issues effectively and with integrity
Ability to prioritize workload, work efficiently and calmly under pressure with tight turn-around times and every-changing priorities; juggle and track multiple assignments, and meet deadlines.
Knowledge and ability to apply proper grammar, punctuation, and sentence structure to documents.
Experience in business system administration
Have intermediate to expert-level skills with technology tools: Word, Excel, PowerPoint, Outlook, Teams and SharePoint.
Our most competitive candidate will also have:
Proficiency with Microsoft Office suite of products, including as a SharePoint user and/or SharePoint site administrator
Familiarity with business intelligence tools such as Power BI
Experience in business system administration
Experience with PeopleSoft, DocuSign, Visio, Teams
SUPPLEMENTAL INFORMATION:
Those applicants who pass the initial screening will be invited to interview the week of October 3, 2022.
If you are selected as a finalist, you will be asked to come back the week of October 17, 2022, for a second interview.
This recruitment may be used to fill vacancies for up to 6 months. Including appointed, special duty assignments, STT and TLT opportunities.
WHO MAY APPLY: This position is open to all qualified applicants. WORK SCHEDULE: The work week is normally Monday through Friday, 7:00 a.m. to 3:30 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible. FORMS AND MATERIALS: An online employment application, resume, and a cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge and skills for the job are required. SELECTION PROCESS: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted.
UNION MEMBERSHIP: Non-represented
For more information regarding this recruitment, please contact: Vivienne Swai Human Resources Analyst 206-477-1538 vswai@kingcounty.gov Covid-19 Vaccination Requirement King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter. As a condition of employment, prior to a final offer of employment, you will be required to: • submit proof of vaccination or • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC). The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.
Teleworking Requirement The work associated with this position will be performed by teleworking; complemented with onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division's available customer service options.
Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely.
The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
ABOUT THE DEPARTMENT
King County is the local service provider for the roughly quarter-million people who live in the unincorporated areas of the county. Taken together, the population in unincorporated King County would be the second-largest city in the state. The Department of Local Services includes a Director's Office and the Road Services and Permitting Divisions. The Director’s Office includes a robust Community Service Area group focused on identifying and responding to the needs of urban and rural unincorporated King County residents and businesses. The department provides a single executive point of accountability for delivery of local services to all the unincorporated areas.
Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.
Sep 13, 2022
Full time
SUMMARY:
The Department of Local Services, Permitting Division is seeking an Executive Assistant who will directly support the Permitting Director and Deputy Director in their leadership of the Division. This position requires a high level of discretion due to frequent exposure to sensitive and confidential issues and communications. The selected candidate will perform complex administrative support and organizational coordination functions.
The selected candidate is expected to learn and maintain knowledge of division projects and implement projects at the direction of the Director and Deputy Director, to problem-solve for division-wide issues; to keep the Division Director and Deputy Director apprised of current and potential challenges; to manage and prioritize numerous incoming requests with skill, including those from departmental leadership; and to maintain strict confidentiality. With excellent communication skills, the selected candidate will frequently convey instructions to senior staff on projects in coordination with the Division Director and Deputy Director and ensure follow-through of those instructions. Strong people skills and high attention to detail and accuracy is required.
The incumbent should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County Equity and Social Justice Ordinance and the King County Strategic Plan. The position supports and advances the Permitting Division’s values for fair and culturally competent service delivery, innovative, effective and efficient application of resources, building a culture of continuous improvement and expanding opportunities to seek input, listen and respond to residents.
JOB DUTIES:
To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to:
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
Provide wide variety of daily support to Division Director, Deputy Director, and senior leadership staff to accomplish their duties and responsibilities in the leadership of the division.
Provide technical expertise to the Division Director, Deputy Director, and senior staff.
Support program development for the Division, in coordination with Division Director and Deputy Director.
Assist Division Director, Deputy Director, and Senior Staff with responses to elected officials, community groups and the general public.
Take meeting notes at a wide variety of meetings and track action items and progress.
Compose, draft, summarize, prepare, proofread, edit documents, memos, contracts, letters and/or reports for the Division Director, Deputy Director, Chief Financial Officer, HR Manager and Product Line Managers to ensure they conform to established procedures, and high customer service standards.
Maintain the calendar schedule for the Division Director and Deputy Director.
Develop, implement and evaluate methods for monitoring existing and new administrative systems to support work activities at the division level.
Business System Administration: support for user licenses, accounts, access to enterprise applications, use of system reporting tools, vendor relations and contract administration.
Convey directions and instructions to senior staff on project basis. Furnish explanations, when necessary. Advise staff of the Director’s and Deputy Director’s preference and requirements. Provide regular reminders to staff and maintain a detail tracking system to ensure deadlines are met.
Organize, update and maintain the hard copy and electronic files using various software and systems including SharePoint.
Other duties as assigned.
EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:
The ideal candidate will have the following:
Demonstrated experience providing primary administrative support to one or more senior leaders in a business or government setting.
Excellent communication skills, both oral and written, including understanding and executing complex verbal and written instructions.
Excellent organizational skills, requiring ability to prioritize and effectively manage numerous ongoing, emerging projects, and requests daily while meeting deadlines.
Excellent interpersonal skills, including considering and responding appropriately to the needs, feelings, concerns and capabilities of a wide diversity of people in different situations. Ability to be tactful, compassionate and sensitive, and treat others with respect.
Strong skillset in providing direction to others and following through on project milestones and deliverables.
Strong familiarity with principles of equity and social justice and ability to apply equity and social justice principles in the workplace.
Excellent problem-solving capabilities, including problems of a complex and sensitive nature regarding staff and organizational function, as well as problems of a technical nature.
Experience managing highly confidential, and sensitive issues effectively and with integrity
Ability to prioritize workload, work efficiently and calmly under pressure with tight turn-around times and every-changing priorities; juggle and track multiple assignments, and meet deadlines.
Knowledge and ability to apply proper grammar, punctuation, and sentence structure to documents.
Experience in business system administration
Have intermediate to expert-level skills with technology tools: Word, Excel, PowerPoint, Outlook, Teams and SharePoint.
Our most competitive candidate will also have:
Proficiency with Microsoft Office suite of products, including as a SharePoint user and/or SharePoint site administrator
Familiarity with business intelligence tools such as Power BI
Experience in business system administration
Experience with PeopleSoft, DocuSign, Visio, Teams
SUPPLEMENTAL INFORMATION:
Those applicants who pass the initial screening will be invited to interview the week of October 3, 2022.
If you are selected as a finalist, you will be asked to come back the week of October 17, 2022, for a second interview.
This recruitment may be used to fill vacancies for up to 6 months. Including appointed, special duty assignments, STT and TLT opportunities.
WHO MAY APPLY: This position is open to all qualified applicants. WORK SCHEDULE: The work week is normally Monday through Friday, 7:00 a.m. to 3:30 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible. FORMS AND MATERIALS: An online employment application, resume, and a cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge and skills for the job are required. SELECTION PROCESS: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted.
UNION MEMBERSHIP: Non-represented
For more information regarding this recruitment, please contact: Vivienne Swai Human Resources Analyst 206-477-1538 vswai@kingcounty.gov Covid-19 Vaccination Requirement King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter. As a condition of employment, prior to a final offer of employment, you will be required to: • submit proof of vaccination or • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC). The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.
Teleworking Requirement The work associated with this position will be performed by teleworking; complemented with onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division's available customer service options.
Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely.
The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
ABOUT THE DEPARTMENT
King County is the local service provider for the roughly quarter-million people who live in the unincorporated areas of the county. Taken together, the population in unincorporated King County would be the second-largest city in the state. The Department of Local Services includes a Director's Office and the Road Services and Permitting Divisions. The Director’s Office includes a robust Community Service Area group focused on identifying and responding to the needs of urban and rural unincorporated King County residents and businesses. The department provides a single executive point of accountability for delivery of local services to all the unincorporated areas.
Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.
Federal Reserve Board
Washington, District of Columbia
DESCRIPTION/RESPONSIBILITIES: The Technology Business Analyst is responsible for helping business partners implement technology solutions in a cost-effective way by documenting the requirements of a product, project or program, and providing them as supporting documents for teams. The Technology Business Analyst provides general analytical support with guidance across the entire organization and learning and applying an understanding of key business processes, key business drivers, and the short and long-term direction of related technologies. The Technology Business Analyst deals with basic issues and questions throughout the development life-cycle utilizing business process, functional and technical expertise to achieve agreed to solutions. The Technology Business Analyst also leverages functional and technical knowledge from others to verify that business requirements and compliance requirements are verified via testing. REQUIRED SKILLS: Main focus is supporting our Facility Services branch on its applications and building automation technologies. Must be technically savvy with a proven track record of quickly assessing, analyzing, and resolving problems. Must demonstrate through work experiences the aptitude to work on and complete multiple projects while adhering to deadlines. Must have strong verbal and written communication skills; quickly master new technology, understanding how it is used, and how it can be leveraged by our users. Highly desirable is experience supporting facility and building management business users, applications, and technologies. At the FR-25, Requires a bachelor’s degree in Computer Science, Information Systems, Business, Mathematics or other related field or equivalent work experience. Typically requires 4 or more years of relevant technical or business work experience. Requires knowledge of business operations, systems requirements and IT processes and technologies. Experience with information security, privacy, and risk assessment standards including FISMA, SOX, FedRAMP, etc. is preferred. Ability to multi-task and take direction, handle stringent deadlines and time and quality pressures to deliver in a challenging environment. Develops professional skills. Maintains awareness of evolving system development and quality assurance methodologies through professional publications and outside contacts. Ability to share with others the information gained by reviewing professional publications or by communicating with other professionals. Maintains a consulting mindset in all endeavors. In addition to the FR-25 requirements, the FR-26 typically requires 5 or more years of relevant technical or business work experience. In addition to the FR-26 requirements, the FR-27 requires technical and analytical ability along with oral and written communication skills typically acquired through the completion of a Bachelor’s Degree in Computer Science, Information Systems, Business, or a related discipline and 6 years related experience or the equivalent combination of education and relative experience in the application functional arena. Experience with IT governance, such as ITIL, ISACA, or CMMI; certification is preferred. Develops and maintains professional consulting skills. The candidate’s primary focus is supporting our Facility Services branch on its applications and building automation technologies. Additionally, we provide support for our Fine Arts branch and any other technology needs within our Technology Services branch. The candidate should be technically savvy with a proven track record of quickly assessing, analyzing, and resolving problems. Demonstrate through work experiences the aptitude to work and complete multiple projects while adhering to deadlines. The candidate should have strong verbal and written communication skills; able to communicate technical concepts to technical and non-technical stakeholders; able to quickly master new technologies, how they are used, and how they can be leveraged by our users. Previous experience supporting facility and building management business user groups with Smart Building technologies, sensor technologies, way-finding technologies, space planning systems, computer maintenance management systems, event management systems, building automation systems, building information management applications, and construction management systems is preferred. Experience with Tridium Niagara, WebTMA, FM Interact, Newforma, Autodesk, Bluebeam, Tableau, SQL, Office 365 suite, SharePoint on-prem and on-line, as well as basic network troubleshooting, familiarity with computer systems configurations is also a plus. Full vaccination is required as a condition of employment, unless a legally required exception applies.
Mar 21, 2022
Full time
DESCRIPTION/RESPONSIBILITIES: The Technology Business Analyst is responsible for helping business partners implement technology solutions in a cost-effective way by documenting the requirements of a product, project or program, and providing them as supporting documents for teams. The Technology Business Analyst provides general analytical support with guidance across the entire organization and learning and applying an understanding of key business processes, key business drivers, and the short and long-term direction of related technologies. The Technology Business Analyst deals with basic issues and questions throughout the development life-cycle utilizing business process, functional and technical expertise to achieve agreed to solutions. The Technology Business Analyst also leverages functional and technical knowledge from others to verify that business requirements and compliance requirements are verified via testing. REQUIRED SKILLS: Main focus is supporting our Facility Services branch on its applications and building automation technologies. Must be technically savvy with a proven track record of quickly assessing, analyzing, and resolving problems. Must demonstrate through work experiences the aptitude to work on and complete multiple projects while adhering to deadlines. Must have strong verbal and written communication skills; quickly master new technology, understanding how it is used, and how it can be leveraged by our users. Highly desirable is experience supporting facility and building management business users, applications, and technologies. At the FR-25, Requires a bachelor’s degree in Computer Science, Information Systems, Business, Mathematics or other related field or equivalent work experience. Typically requires 4 or more years of relevant technical or business work experience. Requires knowledge of business operations, systems requirements and IT processes and technologies. Experience with information security, privacy, and risk assessment standards including FISMA, SOX, FedRAMP, etc. is preferred. Ability to multi-task and take direction, handle stringent deadlines and time and quality pressures to deliver in a challenging environment. Develops professional skills. Maintains awareness of evolving system development and quality assurance methodologies through professional publications and outside contacts. Ability to share with others the information gained by reviewing professional publications or by communicating with other professionals. Maintains a consulting mindset in all endeavors. In addition to the FR-25 requirements, the FR-26 typically requires 5 or more years of relevant technical or business work experience. In addition to the FR-26 requirements, the FR-27 requires technical and analytical ability along with oral and written communication skills typically acquired through the completion of a Bachelor’s Degree in Computer Science, Information Systems, Business, or a related discipline and 6 years related experience or the equivalent combination of education and relative experience in the application functional arena. Experience with IT governance, such as ITIL, ISACA, or CMMI; certification is preferred. Develops and maintains professional consulting skills. The candidate’s primary focus is supporting our Facility Services branch on its applications and building automation technologies. Additionally, we provide support for our Fine Arts branch and any other technology needs within our Technology Services branch. The candidate should be technically savvy with a proven track record of quickly assessing, analyzing, and resolving problems. Demonstrate through work experiences the aptitude to work and complete multiple projects while adhering to deadlines. The candidate should have strong verbal and written communication skills; able to communicate technical concepts to technical and non-technical stakeholders; able to quickly master new technologies, how they are used, and how they can be leveraged by our users. Previous experience supporting facility and building management business user groups with Smart Building technologies, sensor technologies, way-finding technologies, space planning systems, computer maintenance management systems, event management systems, building automation systems, building information management applications, and construction management systems is preferred. Experience with Tridium Niagara, WebTMA, FM Interact, Newforma, Autodesk, Bluebeam, Tableau, SQL, Office 365 suite, SharePoint on-prem and on-line, as well as basic network troubleshooting, familiarity with computer systems configurations is also a plus. Full vaccination is required as a condition of employment, unless a legally required exception applies.
Position Summary: The Application Engineer Level I (Developer) will analyze design specifications and business applications in order to design or re-design, develop, test, troubleshoot and implement complex software programs and applications in line with client’s technical needs. They will also prepare program-level, user-level and technical documentation. This position will work collaboratively with other engineers/developers, data architects, technical writers, business analysts, programmers, testers and security, often on multiple concurrent projects. Key Responsibilities 1 :
Analyze functional business applications and design specifications
Translate detailed design into a developed application
Test, debug, and refine application code and service parameters
Develop test scripts used to ensure service capability and system quality assurance
Prepare required documentation, including both program-level and user-level documentation and technical documentation
Enhance software to reduce operating time or improve efficiencies
Troubleshoot issues, identify and implement resolutions and work with technical and business staff to ensure timely deployment
Provide technical direction to programmers to ensure program deadlines are met
Deliver business solutions using the latest Azure DevOps suite
Work and collaborate with the team including other developers, data architects, business analysts, testers, and security.
Troubleshoot application codes, as well as design and implement changes to the applications
Multitask and work in an environment of rapidly changing priorities; work on multiple concurrent projects
Serve as go-to person/development SME
Skills, Knowledge, and Experience: A successful candidate will have the following:
Bachelor’s degree from an accredited college or university, ideally in an information technology related field
3+ years of related work experience as a full stack developer
Proven ability to effectively communicate (both verbally and written), exercise sound judgment, ask questions and be open to the input and decisions of others
Self-starter who is able to, both independently and collaboratively, solve problems, make decisions and support change
Strong interpersonal skills, with the proven ability to collaborate and build relationships with staff, clients, remote colleagues and supervisors, and others
Experience with Microsoft Team Foundation Server (TFS) or Azure DevOps, Microsoft Visual Studio and other development interfaces and tools
Combination of experience in REACT, JSON, API development, JavaScript, JQuery, HTML 5, CSS, Ajax, Responsive Design, PHP, and Python
Knowledge of C#, ASP.NET, SQL, and Microsoft SharePoint
Experience working with XML/XSLT, JSON, and other technologies
Experience in database development and applications support
Experience/expertise with the Rehabilitation Act, Section 508 accessibility requirements and WCAG standards specifically WCAG 2.0 AA
Agile application development and/or DevOps processes and practices, including incremental code development and testing
Experience in information system design and application programming for large-scale systems
Knowledge of accessibility guidelines and compliance
Experience working with business stakeholders and soliciting requirements
Experience developing technical specifications for documenting implementation
Experience with working with source control
Experience with scripting and working with development consoles
Experience developing in a cloud environment
Experience with modern infrastructures and programing languages utilizing technologies such as containerization and micro services
BCT Partners’ mission is to provide insights about diverse people that lead to equity. We are a national, multi-disciplinary consulting firm that delivers a full range of research, consulting, training, technology, and analytics services. BCT works with government agencies, corporations, nonprofit organizations, educational institutions and foundations, and is one of the leading firms in the country with expertise in the following markets: housing and community development, economic development, workforce development, children and families, health, education, and diversity, equity & inclusion. We invite and welcome to our team people who share our values and goals; those with a passion for making the world a better place, who see strength in our diversity, seek equal opportunity for all communities and are motivated to create a more equitable and just society. We appreciate the knowledge, abilities, and ideas of each individual and embrace his/her/their positive contributions to our collaborative and dynamic work environment. Our Clients This position supports several BCT clients. A majority of the work will be with the U.S. Department of Health and Human Services (HHS) Administration for Community Living (ACL) Office of Information Resources Management (OIRM) . The mission of HHS ACL is to maximize the independence, well-being, and health of older adults, people with disabilities across the lifespan, and their families and caregivers. ACL’s Office of Information Resources Management (OIRM), located within the Center for Management and Budget (CMB), works with ACL’s program centers to provide and transform information technology services in support of programs serving older Americans and Americans with disabilities. This Project ACL’s goal is to identify, develop, operate and secure a portfolio of new and existing systems that better support the needs of its program, increase system security, and/or reduce the cost for system development and operations. These technology solutions must comply with a complex set of laws and regulations, as well as user and reporting requirements, and must be sustainable and easily adaptable as program and compliance requirements evolve. OIRM operates across four segments, all reporting to the ACL Chief Information Officer: 1) IT Portfolio Management (ITPM), 2) Enterprise Digital Strategies & Solutions (EDSS) , 3) Policy, and 4) Administrative Support. These segments are cohesive and must work in concert to achieve effective results. OIRM has contracted with BCT Partners to provide support to EDSS. BCT Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and or/ veteran status, or any other Federal or State legally protected class. BCT Partners will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at careers@bctpartners.com . We appreciate the diversity of our communities and invite all who are interested to apply. For more information regarding BCT Partners' commitment to equal employment opportunity and affirmative action please click here: www.bctpartners.com/eeoaa
Jun 03, 2021
Full time
Position Summary: The Application Engineer Level I (Developer) will analyze design specifications and business applications in order to design or re-design, develop, test, troubleshoot and implement complex software programs and applications in line with client’s technical needs. They will also prepare program-level, user-level and technical documentation. This position will work collaboratively with other engineers/developers, data architects, technical writers, business analysts, programmers, testers and security, often on multiple concurrent projects. Key Responsibilities 1 :
Analyze functional business applications and design specifications
Translate detailed design into a developed application
Test, debug, and refine application code and service parameters
Develop test scripts used to ensure service capability and system quality assurance
Prepare required documentation, including both program-level and user-level documentation and technical documentation
Enhance software to reduce operating time or improve efficiencies
Troubleshoot issues, identify and implement resolutions and work with technical and business staff to ensure timely deployment
Provide technical direction to programmers to ensure program deadlines are met
Deliver business solutions using the latest Azure DevOps suite
Work and collaborate with the team including other developers, data architects, business analysts, testers, and security.
Troubleshoot application codes, as well as design and implement changes to the applications
Multitask and work in an environment of rapidly changing priorities; work on multiple concurrent projects
Serve as go-to person/development SME
Skills, Knowledge, and Experience: A successful candidate will have the following:
Bachelor’s degree from an accredited college or university, ideally in an information technology related field
3+ years of related work experience as a full stack developer
Proven ability to effectively communicate (both verbally and written), exercise sound judgment, ask questions and be open to the input and decisions of others
Self-starter who is able to, both independently and collaboratively, solve problems, make decisions and support change
Strong interpersonal skills, with the proven ability to collaborate and build relationships with staff, clients, remote colleagues and supervisors, and others
Experience with Microsoft Team Foundation Server (TFS) or Azure DevOps, Microsoft Visual Studio and other development interfaces and tools
Combination of experience in REACT, JSON, API development, JavaScript, JQuery, HTML 5, CSS, Ajax, Responsive Design, PHP, and Python
Knowledge of C#, ASP.NET, SQL, and Microsoft SharePoint
Experience working with XML/XSLT, JSON, and other technologies
Experience in database development and applications support
Experience/expertise with the Rehabilitation Act, Section 508 accessibility requirements and WCAG standards specifically WCAG 2.0 AA
Agile application development and/or DevOps processes and practices, including incremental code development and testing
Experience in information system design and application programming for large-scale systems
Knowledge of accessibility guidelines and compliance
Experience working with business stakeholders and soliciting requirements
Experience developing technical specifications for documenting implementation
Experience with working with source control
Experience with scripting and working with development consoles
Experience developing in a cloud environment
Experience with modern infrastructures and programing languages utilizing technologies such as containerization and micro services
BCT Partners’ mission is to provide insights about diverse people that lead to equity. We are a national, multi-disciplinary consulting firm that delivers a full range of research, consulting, training, technology, and analytics services. BCT works with government agencies, corporations, nonprofit organizations, educational institutions and foundations, and is one of the leading firms in the country with expertise in the following markets: housing and community development, economic development, workforce development, children and families, health, education, and diversity, equity & inclusion. We invite and welcome to our team people who share our values and goals; those with a passion for making the world a better place, who see strength in our diversity, seek equal opportunity for all communities and are motivated to create a more equitable and just society. We appreciate the knowledge, abilities, and ideas of each individual and embrace his/her/their positive contributions to our collaborative and dynamic work environment. Our Clients This position supports several BCT clients. A majority of the work will be with the U.S. Department of Health and Human Services (HHS) Administration for Community Living (ACL) Office of Information Resources Management (OIRM) . The mission of HHS ACL is to maximize the independence, well-being, and health of older adults, people with disabilities across the lifespan, and their families and caregivers. ACL’s Office of Information Resources Management (OIRM), located within the Center for Management and Budget (CMB), works with ACL’s program centers to provide and transform information technology services in support of programs serving older Americans and Americans with disabilities. This Project ACL’s goal is to identify, develop, operate and secure a portfolio of new and existing systems that better support the needs of its program, increase system security, and/or reduce the cost for system development and operations. These technology solutions must comply with a complex set of laws and regulations, as well as user and reporting requirements, and must be sustainable and easily adaptable as program and compliance requirements evolve. OIRM operates across four segments, all reporting to the ACL Chief Information Officer: 1) IT Portfolio Management (ITPM), 2) Enterprise Digital Strategies & Solutions (EDSS) , 3) Policy, and 4) Administrative Support. These segments are cohesive and must work in concert to achieve effective results. OIRM has contracted with BCT Partners to provide support to EDSS. BCT Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and or/ veteran status, or any other Federal or State legally protected class. BCT Partners will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at careers@bctpartners.com . We appreciate the diversity of our communities and invite all who are interested to apply. For more information regarding BCT Partners' commitment to equal employment opportunity and affirmative action please click here: www.bctpartners.com/eeoaa
The Oregon Health Authority has a fantastic opportunity for an experienced Systems Support Analyst with strong knowledge of Microsoft 365 to join an excellent team, lead important technology initiatives and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 8.
WHAT YOU WILL DO!
As a Systems Support Analyst, for the Office of Information Services (OIS), you will provide senior-level analysis on business productivity solutions and provide senior-level technical support of On-Premise and Cloud-Based Microsoft Office Service Platforms. You will be responsible for assisting business teams with identifying and evaluating business productivity solutions for overall architectural design, collaboration, compatibility, interoperability, transition/migration feasibility, and developing implementation and change management plans.
In this role, you will work collaboratively to develop enterprise standards, policies and guidelines to ensure appropriate application, implementation, and compatibility with architectural, industry and technical standards. You will provide expert advice on technology applications in support of mission critical and important business processes. You will also build and maintain close working relationships with other M365 Administrators and Global Tenant Administrators within the organization and at the state level.
Additionally, you will provide senior support analysis for the Collaborative Communications team and will assume a back-up role to system administrators and support technicians as necessary. You will be responsible for assisting in gathering information used in complex scenarios of technical investigations and security incidents. You will need to demonstrate excellent communications skills; the ability to work with senior/executive management; and facilitation skills for customer groups. You must be able to build relationships and facilitate effective discussions with employees at all levels of the organization.
WHAT WE ARE LOOKING FOR:
(a) Seven (7) years of information systems experience in Microsoft 365 Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Five (5) years of information systems experience in Microsoft 365 Support. OR (c) A Bachelor's degree in Information Technology, Computer Science, or a related field; AND Three (3) years of information systems experience in Microsoft 365 Support. OR (d) A Master's degree in Information Technology, Computer Science, or a related field; AND One (1) year of information systems experience in Microsoft 365 Support. OR (e) A Doctor’s degree in Information Technology, Computer Science, or a related field.
Significant expertise in Microsoft 365 system features, settings, interoperability and architecture.
Current knowledge of industry best practices and trends in the field of cloud solutions.
Deep technical knowledge to integrate portions of technology that support a single technology area.
Knowledge in multiple technology areas to integrate between the various technologies in use in an enterprise and cloud-based environment.
Working knowledge of relational database structure.
Experience in the design and development of high volume, complex systems.
Experience estimating resources and schedules for complex system development efforts.
Experience supporting, configuring, and implementing (and/or migrating to) cloud-based Microsoft 365 platforms within a large enterprise environment of 1,000 users or more.
Experience supporting Microsoft 365 platforms, including advanced troubleshooting, logging, debugging, and end-user support.
Proficient in solving business problems and applying Microsoft technology and frameworks.
Demonstrated proficiency in Enterprise IT infrastructure issues.
Experience with service-oriented architecture (SOA).
Knowledge of EA frameworks.
Experience with web-based systems.
IT experience including experience in infrastructure projects consulting, planning and implementation, and specific architectural experience.
Proven experience and knowledge with the architecture, design and implementation of Microsoft products and solutions;
Experience in consulting and working with large/institutional customers.
Proven record of delivering projects within large enterprise environments of over 10,000 users.
Experience architecting deployments and implementations of Microsoft technologies to include: Active Directory/Azure Active Directory, Microsoft/Office 365.
Experience performing either Microsoft Solutions consulting, Architecture/Engineering, and/or Lead Administrator duties around Active Directory, Exchange, SharePoint Portal Server, MS Office.
Proven experience in Desktop/MS Office Deployment planning and design.
Previous Project Management experience.
Excellent verbal and written communication and presentation skills.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OHA--Fairview-Industrial-Drive-3990/M365-Systems-Support-Analyst_REQ-42021
Jun 22, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for an experienced Systems Support Analyst with strong knowledge of Microsoft 365 to join an excellent team, lead important technology initiatives and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 8.
WHAT YOU WILL DO!
As a Systems Support Analyst, for the Office of Information Services (OIS), you will provide senior-level analysis on business productivity solutions and provide senior-level technical support of On-Premise and Cloud-Based Microsoft Office Service Platforms. You will be responsible for assisting business teams with identifying and evaluating business productivity solutions for overall architectural design, collaboration, compatibility, interoperability, transition/migration feasibility, and developing implementation and change management plans.
In this role, you will work collaboratively to develop enterprise standards, policies and guidelines to ensure appropriate application, implementation, and compatibility with architectural, industry and technical standards. You will provide expert advice on technology applications in support of mission critical and important business processes. You will also build and maintain close working relationships with other M365 Administrators and Global Tenant Administrators within the organization and at the state level.
Additionally, you will provide senior support analysis for the Collaborative Communications team and will assume a back-up role to system administrators and support technicians as necessary. You will be responsible for assisting in gathering information used in complex scenarios of technical investigations and security incidents. You will need to demonstrate excellent communications skills; the ability to work with senior/executive management; and facilitation skills for customer groups. You must be able to build relationships and facilitate effective discussions with employees at all levels of the organization.
WHAT WE ARE LOOKING FOR:
(a) Seven (7) years of information systems experience in Microsoft 365 Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Five (5) years of information systems experience in Microsoft 365 Support. OR (c) A Bachelor's degree in Information Technology, Computer Science, or a related field; AND Three (3) years of information systems experience in Microsoft 365 Support. OR (d) A Master's degree in Information Technology, Computer Science, or a related field; AND One (1) year of information systems experience in Microsoft 365 Support. OR (e) A Doctor’s degree in Information Technology, Computer Science, or a related field.
Significant expertise in Microsoft 365 system features, settings, interoperability and architecture.
Current knowledge of industry best practices and trends in the field of cloud solutions.
Deep technical knowledge to integrate portions of technology that support a single technology area.
Knowledge in multiple technology areas to integrate between the various technologies in use in an enterprise and cloud-based environment.
Working knowledge of relational database structure.
Experience in the design and development of high volume, complex systems.
Experience estimating resources and schedules for complex system development efforts.
Experience supporting, configuring, and implementing (and/or migrating to) cloud-based Microsoft 365 platforms within a large enterprise environment of 1,000 users or more.
Experience supporting Microsoft 365 platforms, including advanced troubleshooting, logging, debugging, and end-user support.
Proficient in solving business problems and applying Microsoft technology and frameworks.
Demonstrated proficiency in Enterprise IT infrastructure issues.
Experience with service-oriented architecture (SOA).
Knowledge of EA frameworks.
Experience with web-based systems.
IT experience including experience in infrastructure projects consulting, planning and implementation, and specific architectural experience.
Proven experience and knowledge with the architecture, design and implementation of Microsoft products and solutions;
Experience in consulting and working with large/institutional customers.
Proven record of delivering projects within large enterprise environments of over 10,000 users.
Experience architecting deployments and implementations of Microsoft technologies to include: Active Directory/Azure Active Directory, Microsoft/Office 365.
Experience performing either Microsoft Solutions consulting, Architecture/Engineering, and/or Lead Administrator duties around Active Directory, Exchange, SharePoint Portal Server, MS Office.
Proven experience in Desktop/MS Office Deployment planning and design.
Previous Project Management experience.
Excellent verbal and written communication and presentation skills.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OHA--Fairview-Industrial-Drive-3990/M365-Systems-Support-Analyst_REQ-42021