Multnomah County
Pay Range:
$20.00 - $20.00 Hourly
Department:
Department of Community Services (DCS)
Job Type:
On-Call
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
March 08, 2023
The Opportunity:
This Work Matters!
Do you wonder what goes on behind the scenes at the county elections office? Do you want to be a part of Election Day and make a difference for thousands of county voters? Multnomah County is looking for exceptional employees to expand our pool of temporary on-call Bilingual Elections Workers. We are hiring to fill positions in our Voter Education & Outreach area and are searching for those who are bilingual in Chinese, Russian, Ukrainian, Somali, Vietnamese, and/or Spanish.
Multnomah County Elections Division conducts all local, city, county, state, and federal elections for Multnomah County. Our mission is to uphold a reputation for transparent, accurate, accessible, and accountable elections. The Elections Division takes an equity-focused approach to remove barriers to voter access and ensure every voice has the opportunity to be heard. We are fortunate to have dedicated Elections Workers who have served for years and who come back election after election, but we need additional workers to add to our pool of bilingual on-call employees.
Here are just some reasons to become a Multnomah County On-Call Elections Worker :
You'll play a vital role in the democratic process.
You'll get involved and assist voters in a nonpartisan and unbiased way.
You'll have the opportunity to participate in the electoral process on the other side of the ballot.
You'll be part of the nationally recognized, exceptional work of the Multnomah County Elections Division team.
You'll work right alongside dedicated elections staff members who share a passion for the elections process.
You'll meet new people.
You'll earn extra money.
And, it's a great opportunity to help people, serve your community, and have fun doing it!
Watch our video about Multnomah County Elections to learn more.
Training is provided to perform assigned work.
As a Voter Education & Outreach Bilingual Election Worker, your primary duties will include:
Voter Education & Bilingual Outreach:
The Voter Education and Outreach program provides education and outreach to current and future voters in Multnomah County towards: voter registration, voter assistance resources, and voting a ballot by mail . We deliver and assess the needs of voters through our culturally specific outreach efforts. Our efforts are directed by a racial equity lens and use a trauma-informed framework to guide how we do our work.
This recruitment is in support of this year's Voter Engagement Project to be conducted from May through October. You will be:
Engaging with eligible voters to conduct a voter engagement survey at community events on behalf of the Elections Division.
Expand partnerships with community partners who serve our targeted communities
Interact with community members using a trauma-informed approach
Bilingual Customer Service:
You will assist in helping customers from diverse communities at the front counter and answering phones. Some customer service experience is helpful. Length of employment may be 1 to 3 weeks depending on work volume. Election Day work schedule may extend to approximately 9:00 pm. Physical requirements include the ability to stand or sit for long periods, the ability to speak effectively, good hearing, and good near and mid-range vision.
As the outreach project and events end, you may be assigned some of the following duties:
1. Election Board position:
You will open and prepare ballots to be counted. The work is not physically demanding, but is fast-paced, repetitive, and requires attention to detail. Approximate length of employment is 4-5 days. Election Day work schedule involves late hours generally past midnight. Physical requirements include good manual dexterity, the ability to perform repetitive motions, the ability to sit for long periods, good hearing, and the ability to visually inspect ballots at close range.
2. Data Entry position:
You will assist with data entry of Voter Registration Cards and verify signatures on ballots and petitions. This position requires computer experience and data entry skills. Length of employment may be 2 to 7 weeks depending on work volume and may require overtime. Election Day work schedule involves late hours generally past midnight. Physical requirements include good manual dexterity, the ability to perform repetitive motions, the ability to sit for long periods, and good near vision.
3. Runner position:
Bi-partisan teams of employees will deliver ballots to the Elections Office from 30 official ballot drop sites located throughout the county. Requires some lifting and a valid driver's license. Multnomah County will provide the vehicles. Approximate length of employment is 3-4 days, including one Saturday. Election Day work schedule may extend to 10:00 pm. Physical requirements include the ability to lift and carry moderate weight (15-30 pounds), the ability to pull, push, reach, bend, kneel, and crouch, good manual dexterity, good hearing, the ability to operate motorized equipment, the ability to stand or sit for long periods, and the ability to perform repetitive motions.
4. Ballot Counting position:
You will operate ballot tally equipment and/or various ballot processing functions. Approximate length of employment is 1-5 days. May involve working a night shift and weekends. Physical requirements include the ability to lift and carry moderate weight (15-30 pounds), good manual dexterity, the ability to stand for long periods, and the ability to perform repetitive motions.
5. Sorter Assistant position:
You will assist in the Elections Office with running the high speed sorter, moving trays of ballots between sorter and storage carts, alphabetizing challenged ballots by last name, facing ballots as they come into the bay area, and other duties as assigned. Approximate length of employment is 5-7 days. Election Day schedules can involve late hours generally past midnight. Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), good manual dexterity, good hearing, the ability to stand and walk for long periods, and the ability to perform repetitive motions.
6. Voter Assistance Team (VAT) position:
You will provide assistance to voters at the Elections Office or in the voter's residence. Generally, these voters are elderly, have some type of disability, or have difficulty with the English language. Approximate length of employment is 2-3 weeks and will begin as early as three weeks prior to Election Day. Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), the ability to stand and sit when performing work duties, the ability to operate motorized equipment, good manual dexterity, good hearing, and the ability to speak effectively.
7. Observer Monitoring position:
You will monitor observers of the election process. Length of employment may be 1 to 2 weeks depending on observation requests, and may require overtime. Election Day work schedules may involve late hours past midnight. Physical requirements include the ability to stand or sit for long periods, the ability to speak effectively, and good near and mid-range vision.
8. Ballot Adjudication position:
As part of a team with another employee, you will review ballot images on a computer screen and make decisions on how to count votes that are not clearly marked. Length of employment may be 1-3 weeks. Required skills include the ability to work well in a two-person team, consistently follow rules, efficiently use a mouse and keyboard to navigate and enter information into a computer, remain focused while performing a repetitive task, and pay attention to detail. Also, you must be able to sit for a long period while performing this job.
If this sounds like something you are interested in, please apply today!
Paid training is provided to perform assigned work.
Who Are We? Our department’s mission is to preserve harmony between natural and built environments, keep people and pets safe, and ensure every voice is heard through a diverse group of programs including transportation, land use planning, animal services, elections, and budget and operations support. This department is an incredibly diverse department and your role will be too.
What We Can Offer You:
DCS comprises unique and essential government services, including Elections, Land Use Planning, Animal Services, and Transportation.
The common mission of these diverse lines of business is articulated in this very simple statement: Inclusive community. Accessible services. So, with us, you will be challenged, you will be encouraged to excel, and you will be given the opportunity to build a rewarding career. You will become a part of a strong organization dedicated to providing outstanding services to the community.
At Multnomah County, we are committed to maintaining an effective, respectful, and inclusive workplace. We value collaborative problem-solving and strive for continuous improvement. We strongly believe in workforce equity, diversity, and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.
This recruitment will be used to fill any current and future full-time, part-time, on-call, temporary, and limited-duration positions while the eligible-for-hire list is active.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .
Minimum Qualifications/Transferable Skills*:
Completion of the twelfth grade or equivalent.
Previous customer service or general office/clerical experience.
Experience with public speaking and presenting information to diverse audiences.
Ability to work the duration of the Voter Engagement Project (May-Oct 2023, 2-3 events per week, including nights and weekends)
Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), the ability to stand and sit when performing work duties
Preferred Qualifications/Transferable Skills*:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Bilingual in Chinese, Russian, Ukrainian, Somali, Vietnamese, and/or Spanish
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
COVID-19 Vaccination Requirement: To protect the health of the community and employees, Multnomah County requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exemption as a qualification of employment.
The rule applies to all employees, as allowable by law. Candidates who receive an offer of County employment must provide proof of vaccination upon hire or submit an exception request prior to their start date.
SCREENING AND EVALUATION:
The Application Packet:
Please be sure to provide all the materials below in your application submission:
Online application: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.
Attach a resume (optional): Please indicate how you meet the required minimum qualifications. Attach the PDF document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.
A Cover Letter (optional): This should expand on your resume, address why you are interested in this position and demonstrate how your experience and skill set align with the minimum and preferred qualifications listed.
Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview.
Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.
The Selection Process:
For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
Evaluation of application materials to identify the most qualified candidates
Consideration of top candidates, which may include phone interviews, panel interviews, and/or additional testing
Language Assessment (over the phone conversation in stated language to confirm bilingual ability)
Professional reference checks
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
ADDITIONAL INFORMATION:
Type of Position: This non-represented position is not eligible for overtime. Location: Duniway-Lovejoy Elections Building, 1040 SE Morrison Street, Portland, OR 97214.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act : We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Lily Wilson
Email:
lily.wilson@multco.us
Phone:
+1 (971) 3785601
Pay Range:
$20.00 - $20.00 Hourly
Department:
Department of Community Services (DCS)
Job Type:
On-Call
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
March 08, 2023
The Opportunity:
This Work Matters!
Do you wonder what goes on behind the scenes at the county elections office? Do you want to be a part of Election Day and make a difference for thousands of county voters? Multnomah County is looking for exceptional employees to expand our pool of temporary on-call Bilingual Elections Workers. We are hiring to fill positions in our Voter Education & Outreach area and are searching for those who are bilingual in Chinese, Russian, Ukrainian, Somali, Vietnamese, and/or Spanish.
Multnomah County Elections Division conducts all local, city, county, state, and federal elections for Multnomah County. Our mission is to uphold a reputation for transparent, accurate, accessible, and accountable elections. The Elections Division takes an equity-focused approach to remove barriers to voter access and ensure every voice has the opportunity to be heard. We are fortunate to have dedicated Elections Workers who have served for years and who come back election after election, but we need additional workers to add to our pool of bilingual on-call employees.
Here are just some reasons to become a Multnomah County On-Call Elections Worker :
You'll play a vital role in the democratic process.
You'll get involved and assist voters in a nonpartisan and unbiased way.
You'll have the opportunity to participate in the electoral process on the other side of the ballot.
You'll be part of the nationally recognized, exceptional work of the Multnomah County Elections Division team.
You'll work right alongside dedicated elections staff members who share a passion for the elections process.
You'll meet new people.
You'll earn extra money.
And, it's a great opportunity to help people, serve your community, and have fun doing it!
Watch our video about Multnomah County Elections to learn more.
Training is provided to perform assigned work.
As a Voter Education & Outreach Bilingual Election Worker, your primary duties will include:
Voter Education & Bilingual Outreach:
The Voter Education and Outreach program provides education and outreach to current and future voters in Multnomah County towards: voter registration, voter assistance resources, and voting a ballot by mail . We deliver and assess the needs of voters through our culturally specific outreach efforts. Our efforts are directed by a racial equity lens and use a trauma-informed framework to guide how we do our work.
This recruitment is in support of this year's Voter Engagement Project to be conducted from May through October. You will be:
Engaging with eligible voters to conduct a voter engagement survey at community events on behalf of the Elections Division.
Expand partnerships with community partners who serve our targeted communities
Interact with community members using a trauma-informed approach
Bilingual Customer Service:
You will assist in helping customers from diverse communities at the front counter and answering phones. Some customer service experience is helpful. Length of employment may be 1 to 3 weeks depending on work volume. Election Day work schedule may extend to approximately 9:00 pm. Physical requirements include the ability to stand or sit for long periods, the ability to speak effectively, good hearing, and good near and mid-range vision.
As the outreach project and events end, you may be assigned some of the following duties:
1. Election Board position:
You will open and prepare ballots to be counted. The work is not physically demanding, but is fast-paced, repetitive, and requires attention to detail. Approximate length of employment is 4-5 days. Election Day work schedule involves late hours generally past midnight. Physical requirements include good manual dexterity, the ability to perform repetitive motions, the ability to sit for long periods, good hearing, and the ability to visually inspect ballots at close range.
2. Data Entry position:
You will assist with data entry of Voter Registration Cards and verify signatures on ballots and petitions. This position requires computer experience and data entry skills. Length of employment may be 2 to 7 weeks depending on work volume and may require overtime. Election Day work schedule involves late hours generally past midnight. Physical requirements include good manual dexterity, the ability to perform repetitive motions, the ability to sit for long periods, and good near vision.
3. Runner position:
Bi-partisan teams of employees will deliver ballots to the Elections Office from 30 official ballot drop sites located throughout the county. Requires some lifting and a valid driver's license. Multnomah County will provide the vehicles. Approximate length of employment is 3-4 days, including one Saturday. Election Day work schedule may extend to 10:00 pm. Physical requirements include the ability to lift and carry moderate weight (15-30 pounds), the ability to pull, push, reach, bend, kneel, and crouch, good manual dexterity, good hearing, the ability to operate motorized equipment, the ability to stand or sit for long periods, and the ability to perform repetitive motions.
4. Ballot Counting position:
You will operate ballot tally equipment and/or various ballot processing functions. Approximate length of employment is 1-5 days. May involve working a night shift and weekends. Physical requirements include the ability to lift and carry moderate weight (15-30 pounds), good manual dexterity, the ability to stand for long periods, and the ability to perform repetitive motions.
5. Sorter Assistant position:
You will assist in the Elections Office with running the high speed sorter, moving trays of ballots between sorter and storage carts, alphabetizing challenged ballots by last name, facing ballots as they come into the bay area, and other duties as assigned. Approximate length of employment is 5-7 days. Election Day schedules can involve late hours generally past midnight. Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), good manual dexterity, good hearing, the ability to stand and walk for long periods, and the ability to perform repetitive motions.
6. Voter Assistance Team (VAT) position:
You will provide assistance to voters at the Elections Office or in the voter's residence. Generally, these voters are elderly, have some type of disability, or have difficulty with the English language. Approximate length of employment is 2-3 weeks and will begin as early as three weeks prior to Election Day. Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), the ability to stand and sit when performing work duties, the ability to operate motorized equipment, good manual dexterity, good hearing, and the ability to speak effectively.
7. Observer Monitoring position:
You will monitor observers of the election process. Length of employment may be 1 to 2 weeks depending on observation requests, and may require overtime. Election Day work schedules may involve late hours past midnight. Physical requirements include the ability to stand or sit for long periods, the ability to speak effectively, and good near and mid-range vision.
8. Ballot Adjudication position:
As part of a team with another employee, you will review ballot images on a computer screen and make decisions on how to count votes that are not clearly marked. Length of employment may be 1-3 weeks. Required skills include the ability to work well in a two-person team, consistently follow rules, efficiently use a mouse and keyboard to navigate and enter information into a computer, remain focused while performing a repetitive task, and pay attention to detail. Also, you must be able to sit for a long period while performing this job.
If this sounds like something you are interested in, please apply today!
Paid training is provided to perform assigned work.
Who Are We? Our department’s mission is to preserve harmony between natural and built environments, keep people and pets safe, and ensure every voice is heard through a diverse group of programs including transportation, land use planning, animal services, elections, and budget and operations support. This department is an incredibly diverse department and your role will be too.
What We Can Offer You:
DCS comprises unique and essential government services, including Elections, Land Use Planning, Animal Services, and Transportation.
The common mission of these diverse lines of business is articulated in this very simple statement: Inclusive community. Accessible services. So, with us, you will be challenged, you will be encouraged to excel, and you will be given the opportunity to build a rewarding career. You will become a part of a strong organization dedicated to providing outstanding services to the community.
At Multnomah County, we are committed to maintaining an effective, respectful, and inclusive workplace. We value collaborative problem-solving and strive for continuous improvement. We strongly believe in workforce equity, diversity, and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.
This recruitment will be used to fill any current and future full-time, part-time, on-call, temporary, and limited-duration positions while the eligible-for-hire list is active.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .
Minimum Qualifications/Transferable Skills*:
Completion of the twelfth grade or equivalent.
Previous customer service or general office/clerical experience.
Experience with public speaking and presenting information to diverse audiences.
Ability to work the duration of the Voter Engagement Project (May-Oct 2023, 2-3 events per week, including nights and weekends)
Physical requirements include the ability to lift and carry moderate weight (15-45 pounds), the ability to stand and sit when performing work duties
Preferred Qualifications/Transferable Skills*:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Bilingual in Chinese, Russian, Ukrainian, Somali, Vietnamese, and/or Spanish
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
COVID-19 Vaccination Requirement: To protect the health of the community and employees, Multnomah County requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exemption as a qualification of employment.
The rule applies to all employees, as allowable by law. Candidates who receive an offer of County employment must provide proof of vaccination upon hire or submit an exception request prior to their start date.
SCREENING AND EVALUATION:
The Application Packet:
Please be sure to provide all the materials below in your application submission:
Online application: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.
Attach a resume (optional): Please indicate how you meet the required minimum qualifications. Attach the PDF document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.
A Cover Letter (optional): This should expand on your resume, address why you are interested in this position and demonstrate how your experience and skill set align with the minimum and preferred qualifications listed.
Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview.
Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.
The Selection Process:
For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
Evaluation of application materials to identify the most qualified candidates
Consideration of top candidates, which may include phone interviews, panel interviews, and/or additional testing
Language Assessment (over the phone conversation in stated language to confirm bilingual ability)
Professional reference checks
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
ADDITIONAL INFORMATION:
Type of Position: This non-represented position is not eligible for overtime. Location: Duniway-Lovejoy Elections Building, 1040 SE Morrison Street, Portland, OR 97214.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act : We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Lily Wilson
Email:
lily.wilson@multco.us
Phone:
+1 (971) 3785601
TTEC
Tempe, Az
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Customer Service Representative - Spanish with TTEC in Tempe, AZ.
Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying online or via text 'TTEC' to 97211 to connect with us. Upon getting hired as a Customer Service Rep, we will ask you to pick up your equipment from our Tempe, AZ office.
COVID-19 Note: During the pandemic, many of our Tempe employees are training and/or working from home. Also, all applications and interviews are virtual. To facilitate the short-term remote environment for our new hires, you will be required to come to our office briefly to acquire the equipment needed for this role. When we are able to return to normal operations, this will shift from a work from home environment back to our site location. However, if you prefer to start at a later time, please let your recruiter know. We understand and respect your personal concerns and will do our best to accommodate.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
As a TTEC Customer Experience Champion, You'll Enjoy:
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
On a typical day, you'll
Accept calls from customers
Effectively resolve issues or concerns
Gather information from the customer to make appropriate recommendations for new products and services
Deliver amazing customer service
Why You? What You Bring:
Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well?
Computer savvy
High school graduate or equivalent
High school graduate or equivalent
6 months of customer service experience
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers welcome here:
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
TTEC is an Equal Opportunity Employer.
Primary Location
: US-AZ-Tempe
Job
: _Customer Care Representative
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Customer Service Representative - Spanish with TTEC in Tempe, AZ.
Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying online or via text 'TTEC' to 97211 to connect with us. Upon getting hired as a Customer Service Rep, we will ask you to pick up your equipment from our Tempe, AZ office.
COVID-19 Note: During the pandemic, many of our Tempe employees are training and/or working from home. Also, all applications and interviews are virtual. To facilitate the short-term remote environment for our new hires, you will be required to come to our office briefly to acquire the equipment needed for this role. When we are able to return to normal operations, this will shift from a work from home environment back to our site location. However, if you prefer to start at a later time, please let your recruiter know. We understand and respect your personal concerns and will do our best to accommodate.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
As a TTEC Customer Experience Champion, You'll Enjoy:
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
On a typical day, you'll
Accept calls from customers
Effectively resolve issues or concerns
Gather information from the customer to make appropriate recommendations for new products and services
Deliver amazing customer service
Why You? What You Bring:
Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well?
Computer savvy
High school graduate or equivalent
High school graduate or equivalent
6 months of customer service experience
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers welcome here:
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
TTEC is an Equal Opportunity Employer.
Primary Location
: US-AZ-Tempe
Job
: _Customer Care Representative