Bilingual Program Specialist
REPORTS TO: Program Coordinator
SUPERVISES: Interns, Volunteers and/or Support Personnel
Summary:This is a community-based position working with families who have a loved one diagnosed with epilepsy. The position is part time and includes four main components; Intakes, Simultaneous Interpretation, Outreach to the Spanish Community and Community Presentations. Each component involves working with the families we serve to help them access our information, programs and services helping them to live the best life possible with epilepsy. The Bilingual Program Specialist (BPS) is part of a multi-disciplinary team to promote the mission of the Epilepsy Support Network of Orange County. BPS is a highly valued role, and many times, the first impression of our organization and epilepsy services for families in crisis.
The BPS will conduct telephone intakes with new referrals to gather basic information and get them connected to our organization and to epilepsy centers in the community. Intakes will be done in both English and Spanish, candidate will be responsible for maintaining Spanish speaking database and building relationships with the Spanish Speaking community.
The BPS prepares for our monthly meetings, welcomes Spanish speaking attendees and interprets the Epilepsy Expert speaker from English to Spanish through interpretation equipment. At the meetings, the BPS will also be responsible for answering questions, speak knowledgably about our programs and assist attendees by helping them feel welcomed and supported. The candidate will be able to accurately translate all program flyers, email invitations, and organization documents that go out into the community.
1. Attend all ESNOC Support Group meetings as official interpreter for presentation of Expert Speakers to carry the message of urgency for seizure control.
2. Promote and provide bilingual (English and Spanish) support for people affected by epilepsy and their families at our special events and health fairs
3. Adapt ESNOC programs and services to meet the needs of the Spanish language and culture
4. Answer and return phone calls, perform intakes for new members and follow ups
5. Grow ESNOC’s outreach opportunities by building relationships with organizations providing services to Spanish Community members
6. Once per week accompany community promotoras in outreach efforts raising epilepsy awareness
7. Maintain professional interactions and relationships with Doctors, Nurses and Hospital Staff while representing ESNOC as a professional organization
8. Perform basic office duties and fill in office tasks as assigned
A successful Bilingual Program Specialist will be a highly motivated self-starter and quick learner with the ability to listen and communicate effectively, while striving to learn more about epilepsy to ensure lifesaving information is interpreted correctly and provided to our Spanish community.
Specific qualifications include:
· Bilingual in English/Spanish required
· 1 – 2 years of experience interpreting/translating verbal and written
· Possess excellent oral and written skills
· Work well independently and as part of a team
· Possess the ability to make sound decisions independently
· Computer skills: Microsoft Office-Excel, Word, Power Point,
· Excellent attendance record
· Must be willing to develop working knowledge of epilepsy-informed, client driven, and culturally competent care
· Passion for helping individuals and families
· Demonstrated ability to represent ESNOC in a professional and ethical manner
· Fundraising Abilities
Education and Training:
· AA Degree or degree in progress
· Training in Seizure Recognition and First Aid (provided by ESNOC).
· Attend Epilepsy 101 class (provided by ESNOC)
· Attend CPR and First Aid Training
· Willingness to wear multiple hats
· Desire to be an agent of change for our members with a positive, customer-focused outlook
· A quick study, flexible
· Has a good sense of humor
· Interested in creating an environment where each member of a team truly makes a difference.
The physical demands of the position are representative of those that must be met to successfully perform the essential functions of this job, including the ability to stand, walk, sit, run, climb stairs, balance, bend /stoop, kneel, and lift up to 20 pounds. Employee must be able to easily lift, load and transport equipment to presentation sites, set up resource table/equipment, communicate effectively on the telephone, comprehend in-person and telephonic communications and possess clear enunciation and speaking abilities.
Background Clearance and Live Scan:Bilingual Program Specialist is subject to a background check and will be required to obtain a live scan at the expense of ESNOC.
15 hours per week- Monday-Friday - Flexible hours, additional hours available during special events
*Must be able to work second Friday of each Month 4:00-9:30pm
Reliable transportation for programs and meetings
Job Type: Part-time