Entravision is a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers. Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms and demand-side platforms on a global scale.
In the US, Entravision is a leader in Hispanic marketing & media solutions serving both local and national Clients for more than 25 years. Our unique portfolio includes primarily Spanish language TV & Radio broadcast assets across 35 markets, an exclusive audio network & streaming platform, and a robust mix of curated digital & social media content solutions.
IT Support Specialist
Santa Monica, CA | Full Time
Summary Entravision Communications Corporation (NYSE: EVC) one of the fastest growing Hispanic multi-media companies seeks an IT Support Specialist to join our team. The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Responsibilities
Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
Administers servers and network equipment as directed by the Sr. Administrators.
Assists with administration of all applications and VoIP system.
Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Places software into production by loading software into computer; entering necessary commands.
Places hardware into production by establishing connections; entering necessary commands.
Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
Maintains system capability by testing computer components.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Competencies
Technical Capability.
Strategic Thinking.
Effective Communication Skills.
Leadership.
Teamwork.
Desired Skills and Experience:
AA degree or higher in Information Systems or a related major preferred, or equivalent years of experience, or certifications.
Must have more than 4 years of IT Support experience in an IT Support position
Thorough knowledge of Microsoft Office Suite, Microsoft Operating Systems Experience with G-Suite and other cloud system administration.
Experience providing local and remote support to a diverse user base.
Ambitious,/Motivated Self-starter with the ability to complete work independently and within a team environment.'
Ability to multi-task multiple projects, provide support with a high level of Customer Service.
Ability to learn new technologies to implement and support in a dynamic environment.
Enthusiastic, committed, proactive and resourceful; can be counted on to get the job done.
Able to work autonomously as well as being a good team player.
The following skills are a plus:
Experience with Macintosh systems (Mac OSX)
Experience troubleshooting and maintaining telephony systems
Experience maintaining local and wide area network hardware.
POSITION TYPE/EXPECTED HOURS OF WORK This is a Full Time position. Actual schedule and hours may vary. SUPERVISORY RESPONSIBILITY Reports directly to IT Manager Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees. Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply
Apr 02, 2024
Full time
Entravision is a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers. Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms and demand-side platforms on a global scale.
In the US, Entravision is a leader in Hispanic marketing & media solutions serving both local and national Clients for more than 25 years. Our unique portfolio includes primarily Spanish language TV & Radio broadcast assets across 35 markets, an exclusive audio network & streaming platform, and a robust mix of curated digital & social media content solutions.
IT Support Specialist
Santa Monica, CA | Full Time
Summary Entravision Communications Corporation (NYSE: EVC) one of the fastest growing Hispanic multi-media companies seeks an IT Support Specialist to join our team. The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Responsibilities
Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
Administers servers and network equipment as directed by the Sr. Administrators.
Assists with administration of all applications and VoIP system.
Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Places software into production by loading software into computer; entering necessary commands.
Places hardware into production by establishing connections; entering necessary commands.
Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
Maintains system capability by testing computer components.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Competencies
Technical Capability.
Strategic Thinking.
Effective Communication Skills.
Leadership.
Teamwork.
Desired Skills and Experience:
AA degree or higher in Information Systems or a related major preferred, or equivalent years of experience, or certifications.
Must have more than 4 years of IT Support experience in an IT Support position
Thorough knowledge of Microsoft Office Suite, Microsoft Operating Systems Experience with G-Suite and other cloud system administration.
Experience providing local and remote support to a diverse user base.
Ambitious,/Motivated Self-starter with the ability to complete work independently and within a team environment.'
Ability to multi-task multiple projects, provide support with a high level of Customer Service.
Ability to learn new technologies to implement and support in a dynamic environment.
Enthusiastic, committed, proactive and resourceful; can be counted on to get the job done.
Able to work autonomously as well as being a good team player.
The following skills are a plus:
Experience with Macintosh systems (Mac OSX)
Experience troubleshooting and maintaining telephony systems
Experience maintaining local and wide area network hardware.
POSITION TYPE/EXPECTED HOURS OF WORK This is a Full Time position. Actual schedule and hours may vary. SUPERVISORY RESPONSIBILITY Reports directly to IT Manager Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees. Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply
Facilities Technician (Grove Campus)
SAFE Alliance seeks a Facilities Technician for the General Operations in the Facilities department. Maintain the operational function of facilities, equipment, grounds, and vehicles, with particular attention given to SAFE's Community Shelter program. Alerts the Director of Facilities or Facilities Manager of any problems observed in a timely manner, including prompt reporting of urgent safety concerns or incidents.
SAFE Alliance:
The SAFE Alliance exists to stop abuse for everyone by serving the survivors of child abuse, sexual assault and exploitation, and domestic violence. We are dedicated to ending violence through prevention, advocacy, and comprehensive services for individuals, families, and communities that have been affected by abuse.
In the past two years, our community outreach and education has provided over 400 trainings to over 7,000 community members. Our various housing and shelter programs have provided over 46,000 nights/days of care and served over 3,000 youth and adults directly affected by abuse. We have provided over 10,000 callers/chats/texts, walk-in advocacy and crisis interventions or face-to-face emotional support through our 24/7 confidential SAFEline.
No matter what your role at SAFE Alliance you will make a difference, because together we can Stop Abuse For Everyone.
Position Details:
We are looking for one person to work on a full-time, non-exempt basis for an hourly salary of $20 to $23 dependent upon experience. The work location will be based at our all major SAFE Alliance Campuses in the Austin metroplex. This position will include some travel in the community or between campuses with no ability for remote/hybrid work. The shift currently requires you to participate in on-call rotation once/month. You may be required to respond after normal working hours for building related emergency repairs or supervision of contractors.
Perks and Benefits of Working at SAFE Alliance*:
Employee Only: Health insurance, short-term disability, and life insurance are employer paid with an option to purchase additional dependent coverage.
Eligibility for Paid time off accruals of up to 15 days a year prorated based on hire date and hours worked.
8 standard paid holidays throughout the year.
Depending on your date of hire, up to 4 Personal Holidays are granted to use at your preference throughout the year.
A comprehensive voluntary benefits plan that includes dental, vision, flexible spending, and various insurance programs including pet insurance.
403(b) retirement plan with an ability to contribute immediately. You can earn an employer match of 100% up to 1% of your pay and a discretionary contribution of 2% of your pay whether you contribute to the Plan, after one year of eligible service.
SAFE Alliance benefit plans are effective the first day of the month following thirty days of continuous employment.
*Benefit plans and benefit start dates are prorated based on date of hire and hours worked. Eligibility in employer paid benefits, paid time off and holidays are dependent upon full-time employment status and/or hours worked and may be subject to change.
Required Qualifications:
Must have High School Diploma or GED.
Three (3) years of experience with general repairs is preferred.
HVAC Certification: Universal level is preferred.
Ability to read and write in English (preferred) or Spanish.
Basic keyboard and computer skills (e-mail, ability to work in the agency help desk ticket system).
Strong organizational abilities.
Ability to respond to any of SAFE's campuses, in-person, in the event of emergencies and in a prompt manner.
Ability to effectively manage multiple priorities.
Be capable of sitting and standing for extended periods of time, as well as be able to intermittently push, pull, or lift 50 lbs. of force.
Occasional exposure to adverse working conditions, including the performance of work in cramped and/or awkward positions, and exposure to safety hazards, loud noise, traffic, and inclement weather conditions is possible.
With reasonable accommodation, this position requires the manual dexterity to sufficiently operate tools, machinery and access heights associated with facility maintenance work.
Ability to climb ladders and perform work up to 20ft.
Responds appropriately to the cultural differences present among the organization's service population and staff.
This position requires driving. You must have a valid, State of Texas Driver's License (If in possession of an out-of-state license, obtain a State of Texas Driver's License within 90 days of beginning employment.) AND at least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age AND an acceptable driving record that covers at least the last three years of driver history.
Pass all required criminal history background checks (including an FBI fingerprint check if applicable), as well as a pre-employment drug screen and TB test, if applicable.
All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.
Application Information and Instructions:
We do NOT accept applications or resumes via email.
Applications will be accepted until positions are filled. You will be contacted via email regarding the status of your application whether you have been selected or not to move forward in the process.
All new employees regardless of status will be required to start their employment on either the 1st or 16th of the month. If the 1st or 16th fall on a Saturday or Sunday, the start date will be moved to Friday or Monday, respectively.
All employees will be required to attend a three-day new employee orientation that is held both in-person and virtually the first three days of the month.
Feb 27, 2024
Full time
Facilities Technician (Grove Campus)
SAFE Alliance seeks a Facilities Technician for the General Operations in the Facilities department. Maintain the operational function of facilities, equipment, grounds, and vehicles, with particular attention given to SAFE's Community Shelter program. Alerts the Director of Facilities or Facilities Manager of any problems observed in a timely manner, including prompt reporting of urgent safety concerns or incidents.
SAFE Alliance:
The SAFE Alliance exists to stop abuse for everyone by serving the survivors of child abuse, sexual assault and exploitation, and domestic violence. We are dedicated to ending violence through prevention, advocacy, and comprehensive services for individuals, families, and communities that have been affected by abuse.
In the past two years, our community outreach and education has provided over 400 trainings to over 7,000 community members. Our various housing and shelter programs have provided over 46,000 nights/days of care and served over 3,000 youth and adults directly affected by abuse. We have provided over 10,000 callers/chats/texts, walk-in advocacy and crisis interventions or face-to-face emotional support through our 24/7 confidential SAFEline.
No matter what your role at SAFE Alliance you will make a difference, because together we can Stop Abuse For Everyone.
Position Details:
We are looking for one person to work on a full-time, non-exempt basis for an hourly salary of $20 to $23 dependent upon experience. The work location will be based at our all major SAFE Alliance Campuses in the Austin metroplex. This position will include some travel in the community or between campuses with no ability for remote/hybrid work. The shift currently requires you to participate in on-call rotation once/month. You may be required to respond after normal working hours for building related emergency repairs or supervision of contractors.
Perks and Benefits of Working at SAFE Alliance*:
Employee Only: Health insurance, short-term disability, and life insurance are employer paid with an option to purchase additional dependent coverage.
Eligibility for Paid time off accruals of up to 15 days a year prorated based on hire date and hours worked.
8 standard paid holidays throughout the year.
Depending on your date of hire, up to 4 Personal Holidays are granted to use at your preference throughout the year.
A comprehensive voluntary benefits plan that includes dental, vision, flexible spending, and various insurance programs including pet insurance.
403(b) retirement plan with an ability to contribute immediately. You can earn an employer match of 100% up to 1% of your pay and a discretionary contribution of 2% of your pay whether you contribute to the Plan, after one year of eligible service.
SAFE Alliance benefit plans are effective the first day of the month following thirty days of continuous employment.
*Benefit plans and benefit start dates are prorated based on date of hire and hours worked. Eligibility in employer paid benefits, paid time off and holidays are dependent upon full-time employment status and/or hours worked and may be subject to change.
Required Qualifications:
Must have High School Diploma or GED.
Three (3) years of experience with general repairs is preferred.
HVAC Certification: Universal level is preferred.
Ability to read and write in English (preferred) or Spanish.
Basic keyboard and computer skills (e-mail, ability to work in the agency help desk ticket system).
Strong organizational abilities.
Ability to respond to any of SAFE's campuses, in-person, in the event of emergencies and in a prompt manner.
Ability to effectively manage multiple priorities.
Be capable of sitting and standing for extended periods of time, as well as be able to intermittently push, pull, or lift 50 lbs. of force.
Occasional exposure to adverse working conditions, including the performance of work in cramped and/or awkward positions, and exposure to safety hazards, loud noise, traffic, and inclement weather conditions is possible.
With reasonable accommodation, this position requires the manual dexterity to sufficiently operate tools, machinery and access heights associated with facility maintenance work.
Ability to climb ladders and perform work up to 20ft.
Responds appropriately to the cultural differences present among the organization's service population and staff.
This position requires driving. You must have a valid, State of Texas Driver's License (If in possession of an out-of-state license, obtain a State of Texas Driver's License within 90 days of beginning employment.) AND at least three (3) consecutive years of driving experience OR one (1) year of driving experience if over 27 years of age AND an acceptable driving record that covers at least the last three years of driver history.
Pass all required criminal history background checks (including an FBI fingerprint check if applicable), as well as a pre-employment drug screen and TB test, if applicable.
All employees are required to comply with policies regarding COVID-19, which may be subject to change. COVID vaccines are still highly recommended, and we encourage employees to get vaccinated if they are able.
Application Information and Instructions:
We do NOT accept applications or resumes via email.
Applications will be accepted until positions are filled. You will be contacted via email regarding the status of your application whether you have been selected or not to move forward in the process.
All new employees regardless of status will be required to start their employment on either the 1st or 16th of the month. If the 1st or 16th fall on a Saturday or Sunday, the start date will be moved to Friday or Monday, respectively.
All employees will be required to attend a three-day new employee orientation that is held both in-person and virtually the first three days of the month.
Clark College is currently accepting applications for a full-time, permanent classified IT Customer Support – Entry position. This position is a part of the IT Client Services division and directly supports Clark College faculty and staff by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment at the college. This position will assist in overseeing the Service Center operations.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Act as the first point of contact for incoming technology requests.
Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
Perform IT inventory procedures and assist with the distribution of technology equipment.
Assist in managing the college's teleconferencing technologies.
Ensure continuous customer support and contact with customers.
Escalate critical system interruptions with IT incident response personnel.
Create a safe, bias-free working environment, which engenders respect for differences.
Perform related duties as required.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Associate’s degree.
Two (2) years’ work experience in the following areas: Answering technical assistant calls, logging tickets, and walking clients through technical issues.
Repairing, diagnosing, and troubleshooting computers, software, and peripherals (printers, monitors, scanners) in a network environment.
Using diagnostic tools in the repair of hardware and software.
Installing, testing, and configuring Microsoft Windows workstations. Experience creating and modifying Active Directory users and groups for administrative access to network shares and printer queues.
Strong organizational and time management skills.
JOB READINESS/WORKING CONDITIONS:
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
Ability to work independently.
Ability to accurately and thoroughly document work and keep all documentation up to date.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY/BENEFITS:
Salary Range: $4,948-$6,656/month | Step A-M (commensurate with qualifications and experience) | Range: 01IT | Code: 482CS
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver .
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., August 22, 2023.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs .
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu .
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php .
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
August 1, 2023
23-00072
Aug 02, 2023
Full time
Clark College is currently accepting applications for a full-time, permanent classified IT Customer Support – Entry position. This position is a part of the IT Client Services division and directly supports Clark College faculty and staff by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment at the college. This position will assist in overseeing the Service Center operations.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Act as the first point of contact for incoming technology requests.
Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
Perform IT inventory procedures and assist with the distribution of technology equipment.
Assist in managing the college's teleconferencing technologies.
Ensure continuous customer support and contact with customers.
Escalate critical system interruptions with IT incident response personnel.
Create a safe, bias-free working environment, which engenders respect for differences.
Perform related duties as required.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Associate’s degree.
Two (2) years’ work experience in the following areas: Answering technical assistant calls, logging tickets, and walking clients through technical issues.
Repairing, diagnosing, and troubleshooting computers, software, and peripherals (printers, monitors, scanners) in a network environment.
Using diagnostic tools in the repair of hardware and software.
Installing, testing, and configuring Microsoft Windows workstations. Experience creating and modifying Active Directory users and groups for administrative access to network shares and printer queues.
Strong organizational and time management skills.
JOB READINESS/WORKING CONDITIONS:
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
Ability to work independently.
Ability to accurately and thoroughly document work and keep all documentation up to date.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY/BENEFITS:
Salary Range: $4,948-$6,656/month | Step A-M (commensurate with qualifications and experience) | Range: 01IT | Code: 482CS
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver .
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., August 22, 2023.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs .
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu .
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php .
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
August 1, 2023
23-00072
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
Jul 28, 2023
Full time
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
ORGANIZATION
United Way of Salt Lake (UWSL) is changing the way organizations, communities, schools, governments, and individuals work to fix complex social problems. Together, we can help every child and family succeed at school and life. UWSL’s workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, equity, and results. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and hybrid, flexible schedules. People with diverse backgrounds and abilities are encouraged to apply. Join us in changing the world and giving everyone in our community an equitable opportunity to live their best life.
POSITION OVERVIEW
The IT Support Technician ensures United Way of Salt Lake (UWSL) staff members have secure and reliable access to network(s), hardware, and enterprise and specific org-approved software solutions. This position will provide regular, in-person and remote assistance to team members and is expected to be onsite four days a week. This position is expected to provide excellent customer service and IT support to our 80+ team members, helping non-technical users navigate their technology tools while ensuring a secure and policy-driven environment.
ESSENTIAL FUNCTIONS
Provision/setup laptops and other technology hardware
Track and schedule preventive maintenance
Provision and terminate accounts in enterprise software
Conduct monthly security audits
Lead all email, security, and backup efforts
Resolve and manage IT help desk support, opening tickets with vendors as needed
Ensure all system/driver/software patches updates are completed on each company owned endpoint
Keep Wi-Fi, ethernet, and VPN network running including managing switches, cabling, firewall and internet connectivity
Maintain inventory and maintenance records of all related technology related hardware
Assist with staff education for enterprise software and hardware care through ongoing training and development of self-help tools
Secure quotes and make recommendations for technology purchases
Provide monthly reports on help desk, equipment status, and security risks
Provide both remote and in person support/troubleshooting with end users
Administrator Office 365, Exchange Online and Azure AD including SSO
Domain name management including DKIM, CNAME records
Manage relationships with technology vendors
Other duties as assigned
BENEFITS
The position is a non-exempt position with full benefits. $20-$25 hourly. Wage to commensurate with experience.
REQUIRED COMPETENCIES
Tech Savvy. Anticipates and adopts innovations in business-building digital and technology applications.
Ability to troubleshoot through a variety of methodologies
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
End-user Focus. Builds strong relationships with end-users, engages them in design and testing, and delivers user-centric solutions.
Plans and Aligns. Plans and prioritizes work to meet commitments that are aligned with organizational goals. Works to understand organizational goals and their contributions to them.
MINIMUM QUALIFICATIONS
1-2 years of experience providing technical support and troubleshooting computer equipment remotely and in person or comparable education/certifications.
Experience using deployment tools to image and update devices
Strong understanding of Microsoft Windows and Mac OS
Basic knowledge of, including but not limited to the following – Windows 10 & 11, Office 365, Microsoft Exchange, Azure Active Directory, virtual machine, networking fundamentals and protocols, Information security practices and NIST standards, computer devices and printer/scanner configuration and support, and end point protection.
Ability to use and configure remote monitoring and management tools
Certifications such as CompTIA A+, Microsoft Office 365, and Microsoft Azure AD are a plus
PHYSICAL REQUIREMENTS
The team member is regularly required to communicate clearly, and exchange accurate information interpersonally or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. Must be able to remain in a stationary position 65% of the time. The position requires occasional movement on- and offsite to attend meetings and presentations. Must be able to move light items such as paper, laptops and presentation materials up to 15lbs.
Apr 28, 2022
Full time
ORGANIZATION
United Way of Salt Lake (UWSL) is changing the way organizations, communities, schools, governments, and individuals work to fix complex social problems. Together, we can help every child and family succeed at school and life. UWSL’s workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, equity, and results. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and hybrid, flexible schedules. People with diverse backgrounds and abilities are encouraged to apply. Join us in changing the world and giving everyone in our community an equitable opportunity to live their best life.
POSITION OVERVIEW
The IT Support Technician ensures United Way of Salt Lake (UWSL) staff members have secure and reliable access to network(s), hardware, and enterprise and specific org-approved software solutions. This position will provide regular, in-person and remote assistance to team members and is expected to be onsite four days a week. This position is expected to provide excellent customer service and IT support to our 80+ team members, helping non-technical users navigate their technology tools while ensuring a secure and policy-driven environment.
ESSENTIAL FUNCTIONS
Provision/setup laptops and other technology hardware
Track and schedule preventive maintenance
Provision and terminate accounts in enterprise software
Conduct monthly security audits
Lead all email, security, and backup efforts
Resolve and manage IT help desk support, opening tickets with vendors as needed
Ensure all system/driver/software patches updates are completed on each company owned endpoint
Keep Wi-Fi, ethernet, and VPN network running including managing switches, cabling, firewall and internet connectivity
Maintain inventory and maintenance records of all related technology related hardware
Assist with staff education for enterprise software and hardware care through ongoing training and development of self-help tools
Secure quotes and make recommendations for technology purchases
Provide monthly reports on help desk, equipment status, and security risks
Provide both remote and in person support/troubleshooting with end users
Administrator Office 365, Exchange Online and Azure AD including SSO
Domain name management including DKIM, CNAME records
Manage relationships with technology vendors
Other duties as assigned
BENEFITS
The position is a non-exempt position with full benefits. $20-$25 hourly. Wage to commensurate with experience.
REQUIRED COMPETENCIES
Tech Savvy. Anticipates and adopts innovations in business-building digital and technology applications.
Ability to troubleshoot through a variety of methodologies
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
End-user Focus. Builds strong relationships with end-users, engages them in design and testing, and delivers user-centric solutions.
Plans and Aligns. Plans and prioritizes work to meet commitments that are aligned with organizational goals. Works to understand organizational goals and their contributions to them.
MINIMUM QUALIFICATIONS
1-2 years of experience providing technical support and troubleshooting computer equipment remotely and in person or comparable education/certifications.
Experience using deployment tools to image and update devices
Strong understanding of Microsoft Windows and Mac OS
Basic knowledge of, including but not limited to the following – Windows 10 & 11, Office 365, Microsoft Exchange, Azure Active Directory, virtual machine, networking fundamentals and protocols, Information security practices and NIST standards, computer devices and printer/scanner configuration and support, and end point protection.
Ability to use and configure remote monitoring and management tools
Certifications such as CompTIA A+, Microsoft Office 365, and Microsoft Azure AD are a plus
PHYSICAL REQUIREMENTS
The team member is regularly required to communicate clearly, and exchange accurate information interpersonally or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. Must be able to remain in a stationary position 65% of the time. The position requires occasional movement on- and offsite to attend meetings and presentations. Must be able to move light items such as paper, laptops and presentation materials up to 15lbs.
E-INFOSOL LLC is seeking an IT Help Desk Technician to support a contract with the U.S. House of Representatives in Washington, DC. Come join a team that collaborates across the entire organization to bring the right solution to our customers and drive innovation.
Job Description:
Perform in a Technology Service Desk environment that assists House offices staff on campus primary offices and nationwide, state, and district offices in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and HIR-developed applications and remote access RSA SecurID, VPN access.
1st, 2nd and 3rd shift available
Candidates will provide end-user support for technology related services such as:
• End-user software/hardware troubleshooting
• Mobile device ordering, configuration, and apps installation
• Peripherical support, e.g., printers, headphones, USB camera’s
• Computer/laptop imaging
• Computer/laptop disconnect/reconnect
Responsibilities:
• Must maintain a high degree of customer service for all support calls and adhere to all Quality of Standards.
• Provide front line phone, Live Chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s).
• Provide support for application software installation and use.
• Provide Mobile Device Support, Android, iOS, Devices
• Assist in developing user documentation/installation procedures.
• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
• Serve as the clearinghouse for posting “Alert” Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and e-mail.
• Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products.
• Apt to learn and maintain knowledge of all House support software, Cloud base software products, and HIR Policies.
• Willingness to participate in HIR projects and initiatives for House customers.
• Serve as the technical resource and solution-provider for the Technology Partners.
• Work closely with other HIR groups to support current technology.
• Interact with other HIR groups as appropriate to efficiently respond to user requests/problems.
•Partner with vendors to identify and resolve problems.
• Confer with senior engineering staff to resolve more complex problems.
• Ability to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
• Provide Mobile Device Support, Hardware/Software installation and configuration support.
• Provide support for House offices in installing and using House supported software
• Assist in developing user documentation/installation procedures.
• Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g., USB camera’s, accessories used for applications like Teams, Skype, etc.
• Provide consulting support to the House offices.
• Serve as a resource for solving user problems requiring an advanced level of technical support.
• Migrate user data upon request.
• Ability to create and image computers/laptops.
• Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc.
• Perform other official duties as assigned.
Required Experience:
Candidates must be able to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices with an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
• Must be able to interact with executive-level customers and management
• Possess excellent customer service skills
• Ability to work in a fast-paced environment and meet challenging deadlines.
• Demonstrated excellent communication skills and telephone mannerism.
• Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
• Experience/exposure Cisco AnyConnect
• Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
• Be self-motivated to work supervised and unsupervised as needed.
• Five (5) years minimum experience with the following:
· Advanced level of knowledge working with various Windows, MAC, iOS, Android operating systems software
· Active Directory User & Account Administration
· Microsoft Windows and Office 365 applications
· BMC Remedy Incident, Change or Knowledge Management
•Three (3) years minimum experience with the following:
· Supporting clients using remote access software
· Supporting remote connectivity (VPN)
· Working in an IT Call Center environment
· Supporting Mobile operating systems, i.e. iOS, Android
· Supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
1-year minimum experience supporting virtual conferencing solutions
• Experience with MS Teams, WebEx, and Zoom applications preferred but not required.
Other Experience (preferred but not required):
· Experience with MS Teams, WebEx, and Zoom applications
· Experience with Remote SEcureID console
· Related IT certifications
· Related College degree
· ITIL qualification
· MCP Office 365 Certification
· Experience with Mobile device Management Console (AirWatch, Apple Business Manager)
Clearance
NA
About E-INFOSOL:
E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We are a premiere IT Security, Cloud and Virtualization provider servicing both federal and state government, and private sector customers. Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, we are able to provide an array of IT products and solutions, combining them with our expertise.
Why E-INFOSOL:
E-INFOSOL has 10 years in the digital world expanding with new clientele and jobs rapidly. E-INFOSOL is constantly aware of, technical changes within IT and wants to ensure future candidates can make a difference with contributing their different skills and knowledge. We offer an array of architectural, engineering, and information technological jobs to a diverse group of candidates. Come join the E-INFOSOL family and be a part of the vast growing culture that contributes to the world.
Apr 14, 2022
Full time
E-INFOSOL LLC is seeking an IT Help Desk Technician to support a contract with the U.S. House of Representatives in Washington, DC. Come join a team that collaborates across the entire organization to bring the right solution to our customers and drive innovation.
Job Description:
Perform in a Technology Service Desk environment that assists House offices staff on campus primary offices and nationwide, state, and district offices in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and HIR-developed applications and remote access RSA SecurID, VPN access.
1st, 2nd and 3rd shift available
Candidates will provide end-user support for technology related services such as:
• End-user software/hardware troubleshooting
• Mobile device ordering, configuration, and apps installation
• Peripherical support, e.g., printers, headphones, USB camera’s
• Computer/laptop imaging
• Computer/laptop disconnect/reconnect
Responsibilities:
• Must maintain a high degree of customer service for all support calls and adhere to all Quality of Standards.
• Provide front line phone, Live Chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s).
• Provide support for application software installation and use.
• Provide Mobile Device Support, Android, iOS, Devices
• Assist in developing user documentation/installation procedures.
• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
• Serve as the clearinghouse for posting “Alert” Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and e-mail.
• Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products.
• Apt to learn and maintain knowledge of all House support software, Cloud base software products, and HIR Policies.
• Willingness to participate in HIR projects and initiatives for House customers.
• Serve as the technical resource and solution-provider for the Technology Partners.
• Work closely with other HIR groups to support current technology.
• Interact with other HIR groups as appropriate to efficiently respond to user requests/problems.
•Partner with vendors to identify and resolve problems.
• Confer with senior engineering staff to resolve more complex problems.
• Ability to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
• Provide Mobile Device Support, Hardware/Software installation and configuration support.
• Provide support for House offices in installing and using House supported software
• Assist in developing user documentation/installation procedures.
• Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g., USB camera’s, accessories used for applications like Teams, Skype, etc.
• Provide consulting support to the House offices.
• Serve as a resource for solving user problems requiring an advanced level of technical support.
• Migrate user data upon request.
• Ability to create and image computers/laptops.
• Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc.
• Perform other official duties as assigned.
Required Experience:
Candidates must be able to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices with an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
• Must be able to interact with executive-level customers and management
• Possess excellent customer service skills
• Ability to work in a fast-paced environment and meet challenging deadlines.
• Demonstrated excellent communication skills and telephone mannerism.
• Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
• Experience/exposure Cisco AnyConnect
• Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
• Be self-motivated to work supervised and unsupervised as needed.
• Five (5) years minimum experience with the following:
· Advanced level of knowledge working with various Windows, MAC, iOS, Android operating systems software
· Active Directory User & Account Administration
· Microsoft Windows and Office 365 applications
· BMC Remedy Incident, Change or Knowledge Management
•Three (3) years minimum experience with the following:
· Supporting clients using remote access software
· Supporting remote connectivity (VPN)
· Working in an IT Call Center environment
· Supporting Mobile operating systems, i.e. iOS, Android
· Supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
1-year minimum experience supporting virtual conferencing solutions
• Experience with MS Teams, WebEx, and Zoom applications preferred but not required.
Other Experience (preferred but not required):
· Experience with MS Teams, WebEx, and Zoom applications
· Experience with Remote SEcureID console
· Related IT certifications
· Related College degree
· ITIL qualification
· MCP Office 365 Certification
· Experience with Mobile device Management Console (AirWatch, Apple Business Manager)
Clearance
NA
About E-INFOSOL:
E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We are a premiere IT Security, Cloud and Virtualization provider servicing both federal and state government, and private sector customers. Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, we are able to provide an array of IT products and solutions, combining them with our expertise.
Why E-INFOSOL:
E-INFOSOL has 10 years in the digital world expanding with new clientele and jobs rapidly. E-INFOSOL is constantly aware of, technical changes within IT and wants to ensure future candidates can make a difference with contributing their different skills and knowledge. We offer an array of architectural, engineering, and information technological jobs to a diverse group of candidates. Come join the E-INFOSOL family and be a part of the vast growing culture that contributes to the world.
Eastern Florida State College is currently seeking applications for the part-time position of Library Technician on the Palm Bay Campus in Palm Bay, Florida.
Performs functions for all library staff operations, i.e., Circulation, Interlibrary Loan, Acquisitions, Periodicals, and Cataloging.
The following minimum qualifications for this position must be met before any applicant will be considered:
High School Diploma or GED.
Library work experience preferred.
Interpersonal communication skills and exceptional customer service skills.
Possesses PC skills and ability to use calculator and other typical office machines.
Possesses software skills, word processing, and database experience.
Possesses effective and professional oral and written skills.
Possesses willingness to work in a team environment and deal with changing priorities based on patron and library need.
Valid Florida Motor Vehicle Operator’s license required. Reasonable accommodations may be made to individuals with disabilities unable to obtain a driver’s license. In such cases, a valid Florida I.D. is required.
This position will require successful fingerprinting and the candidate chosen will be required to pay (currently $37.25). This fingerprinting fee ($37.25) is non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase. *
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical qualifications:
Able to occasionally lift, push, pull and/or move up to 40 pounds.
Able to sit, stand, and kneel for extended periods of time.
Work schedule subject to change, includes nights and some weekends.
The hourly rate is $10.00 . This position has been approved for up to 28 hours per week. This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).
Applications will be accepted from January 10, 2022 through January 19, 2022 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/administration-departments/human-resources/employment-needs-opportunities/employment-opportunities.cfm
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Jan 10, 2022
Part time
Eastern Florida State College is currently seeking applications for the part-time position of Library Technician on the Palm Bay Campus in Palm Bay, Florida.
Performs functions for all library staff operations, i.e., Circulation, Interlibrary Loan, Acquisitions, Periodicals, and Cataloging.
The following minimum qualifications for this position must be met before any applicant will be considered:
High School Diploma or GED.
Library work experience preferred.
Interpersonal communication skills and exceptional customer service skills.
Possesses PC skills and ability to use calculator and other typical office machines.
Possesses software skills, word processing, and database experience.
Possesses effective and professional oral and written skills.
Possesses willingness to work in a team environment and deal with changing priorities based on patron and library need.
Valid Florida Motor Vehicle Operator’s license required. Reasonable accommodations may be made to individuals with disabilities unable to obtain a driver’s license. In such cases, a valid Florida I.D. is required.
This position will require successful fingerprinting and the candidate chosen will be required to pay (currently $37.25). This fingerprinting fee ($37.25) is non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase. *
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical qualifications:
Able to occasionally lift, push, pull and/or move up to 40 pounds.
Able to sit, stand, and kneel for extended periods of time.
Work schedule subject to change, includes nights and some weekends.
The hourly rate is $10.00 . This position has been approved for up to 28 hours per week. This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).
Applications will be accepted from January 10, 2022 through January 19, 2022 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/administration-departments/human-resources/employment-needs-opportunities/employment-opportunities.cfm
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Pay Grade: 105
Job Code: TBD
FLSA Status: Non-Exempt
JOB SUMMARY
This position is responsible for maintaining the daily operations of and provides user support for desktop computing, including all associated peripherals, computer hardware, software, and cellphones.
ESSENTIAL JOB FUNCTIONS
Provides primary help desk support; proactively monitors and manages the Helpdesk ticketing system.
Provides day to day support for users, hardware and software within the city at multiple sites. Ensures network, PC hardware, software and peripherals are maintained.
Maintains and troubleshoots workstations and applications. Sets up new computers (workstations and laptops), mobile devices, tablets, cell phones, printers, scanners, copiers, projectors, and other assorted hardware, software, and network devices. Performs maintenance and upgrades. Images and reimages PCs as needed for deployment.
Maintains security and protection of systems with standard AV and Malware protection. Monitors and removes threats
Assists with the maintenance of VoIP telephone systems.
Provides troubleshooting, problem analysis assistance, and instruction to City staff with computer and other IT equipment problems;
Maintains the City’s information technology inventory; monitors hardware, warranty and support information, software programs and licensing compliance;
Troubleshoots and configures the user’s printing environment.
Assign user IDs, access cards and monitoring security hardware and communications;
Performs other related duties as necessary.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires an Associate’s Degree in Computer Science; and two (2) year of work experience in related field; equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
Various Windows operating systems and alternate operating systems such as Mac, IOS, or other
Microsoft Office, database concepts, multimedia applications.
Standard business applications such as financial management applications, Adobe PDF and Document management systems.
Security software such as Enterprise Antivirus software.
Help desk support and ticketing software.
Basic network services, including DNS, TCPIP, WINS, DHCP, and World Wide Web.
PC Imaging software.
VoIP systems and telephone device maintenance.
Basic teaching and training techniques.
Work collaboratively and effectively with various departments.
Excellent customer service skills and a positive attitude.
PHYSICAL DEMANDS
The work is light work and requires crawling, crouching, and walking.
WORK ENVIRONMENT
Incumbent works in a safe and secure work environment that may periodically have unpredicted requirements or demands.
Jul 21, 2021
Full time
Pay Grade: 105
Job Code: TBD
FLSA Status: Non-Exempt
JOB SUMMARY
This position is responsible for maintaining the daily operations of and provides user support for desktop computing, including all associated peripherals, computer hardware, software, and cellphones.
ESSENTIAL JOB FUNCTIONS
Provides primary help desk support; proactively monitors and manages the Helpdesk ticketing system.
Provides day to day support for users, hardware and software within the city at multiple sites. Ensures network, PC hardware, software and peripherals are maintained.
Maintains and troubleshoots workstations and applications. Sets up new computers (workstations and laptops), mobile devices, tablets, cell phones, printers, scanners, copiers, projectors, and other assorted hardware, software, and network devices. Performs maintenance and upgrades. Images and reimages PCs as needed for deployment.
Maintains security and protection of systems with standard AV and Malware protection. Monitors and removes threats
Assists with the maintenance of VoIP telephone systems.
Provides troubleshooting, problem analysis assistance, and instruction to City staff with computer and other IT equipment problems;
Maintains the City’s information technology inventory; monitors hardware, warranty and support information, software programs and licensing compliance;
Troubleshoots and configures the user’s printing environment.
Assign user IDs, access cards and monitoring security hardware and communications;
Performs other related duties as necessary.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires an Associate’s Degree in Computer Science; and two (2) year of work experience in related field; equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
Various Windows operating systems and alternate operating systems such as Mac, IOS, or other
Microsoft Office, database concepts, multimedia applications.
Standard business applications such as financial management applications, Adobe PDF and Document management systems.
Security software such as Enterprise Antivirus software.
Help desk support and ticketing software.
Basic network services, including DNS, TCPIP, WINS, DHCP, and World Wide Web.
PC Imaging software.
VoIP systems and telephone device maintenance.
Basic teaching and training techniques.
Work collaboratively and effectively with various departments.
Excellent customer service skills and a positive attitude.
PHYSICAL DEMANDS
The work is light work and requires crawling, crouching, and walking.
WORK ENVIRONMENT
Incumbent works in a safe and secure work environment that may periodically have unpredicted requirements or demands.
Machol & Johannes, LLC/Almanac Technologies
Denver, CO, USA 80202
OUR COMPANY Do the words gritty, passionate, demanding, or innovative describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company? We're your next move! Almanac Technologies, a service provider to Machol Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. At Almanac Technologies, we know that you want: Interesting challenging work, opportunities to learn grow, competitive pay benefits, talented co-workers The ability to contribute and make a difference, transparent communications, a sense of community And management that takes a personal interest in you SERVICE DESK TECHNICIAN The Service Desk Technician provides first level end user support including basic computer troubleshooting, repair, updates/upgrades, inventory management, printers/copiers/scanners, phones and other system support as required, in an efficient and effective manner. This position is customer focused, requiring good written and verbal communication skills, in addition to basic technical skills. This position is responsible for managing the ticket system, ensuring high priority tickets have been prioritized accordingly and completed within a reasonable amount of time, escalating where necessary. This includes managing ticket queues and response times within service level requirements. This position also requires setting up new workstations, upgrading existing workstations and handling moves for workstations and personnel. CORE FUNCTIONS Manage Ticketing System, diagnose issues and follow through to resolution Frequently update tickets to make sure the most current information is documented Frequently update end users with the status and progress made on open tickets Incident Triage Properly escalate urgent and unresolved queries to the next level of support Perform basic computer hardware and software installations, configurations, malware removal, and update office TV display content Create and maintain documentation for internal tasks and procedures Recommend procedure modifications or process improvements Onboard new users by provisioning appropriate hardware and software; including badges Manage access and security associated to key company systems and software as required for company personnel to be enabled to complete their jobs Maintain inventory for hardware and software in accordance with asset management strategy including tracking licensing usage and notifying IT leadership with any new licensing requirements Replacing consumables on printers/scanners, co-ordinate with vendor support as problems arise, and maintain inventory of printer supplies Help troubleshoot phones and phone system, including setting up new phone extensions and making test calls to support changes to the IVR or Telecom routing Responsible for setting up workstations for new users, moving existing workstations and other end user computer related issues as assigned Responsible for keeping all IT areas clean and organized Release safe emails from spam and content quarantines Other duties as assigned IDEAL CANDIDATE Maintains a positive, helpful and solution oriented demeanor when responding to users Great at follow through closing the loop Manages time priorities with efficiency and effectiveness Recommends procedure modifications or process improvements Ability to work collaboratively as part of a team Enjoys and excels working on a variety of problems and tasks Is comfortable multi-tasking on a variety of issues simultaneously Highly organized, able to follow procedures and ensure clean and tidy work area COMPENSATION BENEFITS Salary range: $40k - $50k Depending On Experience Great PTO Program: 13 days in your first year grows with you! 6 paid Federal holidays + 1 paid float holiday Commuter pass providing unlimited usage of RTD Services Health, dental, vision, life and disability insurance, retirement savings, and more Company 401k program A culture of growth, transparency, excellence, and passion JOB QUALIFICATIONS Education, Formal Training, or Certificates: High School (or equivalent) Formal technical training or prior experience Experience: Hands on with Microsoft Windows based computers Small networking; WiFi routers, CAT cabling, etc. Knowledge, Skills, and Abilities: Excellent oral, written and interpersonal communications skills Ability to analyze and troubleshoot computer systems, software, and peripherals Ability to configure and support Windows 7, 10, Server 2008, Server 2012, Server 2016 Experience with macOS/OSX is desirable, but not required Proficient in Microsoft Office 2007, 2010, 2013 Experience managing users, groups and policies in Active Directory Comfortable cloning, re-imaging and managing OS updates and patches Experience with Scripting (CMD, DOS, PowerShell, VB Macro, Bash etc.) System hardening skills Experience with Collection Master (CLS) highly preferred but not required Working Environment: Majority of this position will be in a professional office environment Sitting 60%, Standing/Walking 40% Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties Will occasionally need to lift up to 50 lbs by yourself or up to 100 lbs with help. LOCATION: Downtown Denver For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1797964-334497
May 18, 2021
Full time
OUR COMPANY Do the words gritty, passionate, demanding, or innovative describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company? We're your next move! Almanac Technologies, a service provider to Machol Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. At Almanac Technologies, we know that you want: Interesting challenging work, opportunities to learn grow, competitive pay benefits, talented co-workers The ability to contribute and make a difference, transparent communications, a sense of community And management that takes a personal interest in you SERVICE DESK TECHNICIAN The Service Desk Technician provides first level end user support including basic computer troubleshooting, repair, updates/upgrades, inventory management, printers/copiers/scanners, phones and other system support as required, in an efficient and effective manner. This position is customer focused, requiring good written and verbal communication skills, in addition to basic technical skills. This position is responsible for managing the ticket system, ensuring high priority tickets have been prioritized accordingly and completed within a reasonable amount of time, escalating where necessary. This includes managing ticket queues and response times within service level requirements. This position also requires setting up new workstations, upgrading existing workstations and handling moves for workstations and personnel. CORE FUNCTIONS Manage Ticketing System, diagnose issues and follow through to resolution Frequently update tickets to make sure the most current information is documented Frequently update end users with the status and progress made on open tickets Incident Triage Properly escalate urgent and unresolved queries to the next level of support Perform basic computer hardware and software installations, configurations, malware removal, and update office TV display content Create and maintain documentation for internal tasks and procedures Recommend procedure modifications or process improvements Onboard new users by provisioning appropriate hardware and software; including badges Manage access and security associated to key company systems and software as required for company personnel to be enabled to complete their jobs Maintain inventory for hardware and software in accordance with asset management strategy including tracking licensing usage and notifying IT leadership with any new licensing requirements Replacing consumables on printers/scanners, co-ordinate with vendor support as problems arise, and maintain inventory of printer supplies Help troubleshoot phones and phone system, including setting up new phone extensions and making test calls to support changes to the IVR or Telecom routing Responsible for setting up workstations for new users, moving existing workstations and other end user computer related issues as assigned Responsible for keeping all IT areas clean and organized Release safe emails from spam and content quarantines Other duties as assigned IDEAL CANDIDATE Maintains a positive, helpful and solution oriented demeanor when responding to users Great at follow through closing the loop Manages time priorities with efficiency and effectiveness Recommends procedure modifications or process improvements Ability to work collaboratively as part of a team Enjoys and excels working on a variety of problems and tasks Is comfortable multi-tasking on a variety of issues simultaneously Highly organized, able to follow procedures and ensure clean and tidy work area COMPENSATION BENEFITS Salary range: $40k - $50k Depending On Experience Great PTO Program: 13 days in your first year grows with you! 6 paid Federal holidays + 1 paid float holiday Commuter pass providing unlimited usage of RTD Services Health, dental, vision, life and disability insurance, retirement savings, and more Company 401k program A culture of growth, transparency, excellence, and passion JOB QUALIFICATIONS Education, Formal Training, or Certificates: High School (or equivalent) Formal technical training or prior experience Experience: Hands on with Microsoft Windows based computers Small networking; WiFi routers, CAT cabling, etc. Knowledge, Skills, and Abilities: Excellent oral, written and interpersonal communications skills Ability to analyze and troubleshoot computer systems, software, and peripherals Ability to configure and support Windows 7, 10, Server 2008, Server 2012, Server 2016 Experience with macOS/OSX is desirable, but not required Proficient in Microsoft Office 2007, 2010, 2013 Experience managing users, groups and policies in Active Directory Comfortable cloning, re-imaging and managing OS updates and patches Experience with Scripting (CMD, DOS, PowerShell, VB Macro, Bash etc.) System hardening skills Experience with Collection Master (CLS) highly preferred but not required Working Environment: Majority of this position will be in a professional office environment Sitting 60%, Standing/Walking 40% Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties Will occasionally need to lift up to 50 lbs by yourself or up to 100 lbs with help. LOCATION: Downtown Denver For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1797964-334497