Emerywood Donor Center Coordinator

  • American Red Cross
  • Richmond, Virginia
  • Dec 20, 2019

Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?


Job Description:

Responsibilities   

* Direct blood donor recruitment using multiple channels to contact and schedule current platelet, plasma, and whole blood donors. 

* Recruiter will lead face to face interactions responding quickly to donor questions or issues in a professional manner at the donor center.

* Follow standard recruitment practices to ensure maximum number of donations are scheduled each day, while upselling multiple future appointments at the fixed center. 

* May assist local team in accurate record reviews, pulling and managing donor charts from regulated system, and managing donor flow to avoid errors and poor customer services.

* May lead in promoting community outreach within the geographical radius of donor center .

SHIFT: Monday, Wednesday, Thursday, Friday, Saturday 11am- 7:30pm (off Sunday and Tuesday)

Qualifications:

  • Minimum one year of telemarketing, sales, customer service or call center experience is required.
  • Variable schedule to include possible holidays, weekends, and evenings
  • Effective time management and prioritization skills
  • Computer experience, excellent customer service and problem-solving skills required
  • Willingness to work independently or as part of a team
  • Must be able to be managed remotely
  • Ability to communicate and interact with all kinds of people (both externally with donors, and internally with team members and other departments)
  • Effective phone skills i.e., well spoken, excellent active listening skills
  • Organized
  • Must be able to multi-task
  • Outgoing, friendly, compassionate personality
  • Ability to meet and/or exceed assigned goals
  • Effective verbal and persuasive communication skills, the ability to work with potentially difficult customers, and work in a fast-paced environment is required.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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