Senior Customer Service Representative
$35,006 / year or higher DOQ + Full-Time County Benefits .
James City County Recreation Center is seeking someone who wants to have fun at work but is also enthusiastic and hard-working with a “people-first” attitude! The James City County Recreation Center and Abram Frink Community Center are a part of the award-winning James City County Parks & Recreation department and are looking for someone to interact with customers, process payments, schedule reservations, assists in opening or closing facilities and, provide information in response to inquiries not only about the Centers but also James City County and all that it has to offer. If you are a collaborative team player who adapts to both serving and leading, have excellent customer care and focus, can think fast, find answers, and respond quickly to customer needs in a polite and professional manner, then this is the employment opportunity for you. Applicants who can work a flexible schedule, mainly nights and weekends, at both the James City County Recreation Center and the Abram Frink Jr. Community Center are preferred. Candidates should discuss availability during the hiring process.
The work schedule will primarily be Monday-Thursday 12:15-9:15 p.m., Friday 11:15 a.m. -8:15 p.m., with rotating weekends.
Responsibilities:
Supervises work of team members during operations including accountability for job completion, coordination of logistics and overall welfare and performance of assigned personnel; assists with payroll tracking and approvals; creates weekly work schedules for assigned staff; completes performance evaluations for assigned staff; assists in the coordination and execution of staff trainings.
Ensures the safety and regulates conduct of center patrons; enforces center policies, rules, and regulations; provides customer service to patrons, including handling customer conflict and complaints; issues trespass warnings and enforces behavioral consequences grid.
Assists in development of procedures, guidelines, rules, and regulations for the operation of the recreation center; assists in the implementation of emergency action plan and responds to emergencies.
Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports; processes customer refunds; keeps inventory of office supplies and point-of-sale items and places orders.
Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, shelters and locker rooms; performs minor repairs and maintenance on equipment, grounds and any facility structures; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons; schedules the use of meeting rooms and coordinates group rentals; assists with the setup of tables and chairs, audiovisual equipment as needed.
Completes monthly reports.
Requirements:
Any combination of education and experience equivalent to a high school diploma; some work experience which shall have involved assisting the public, general record keeping and handling money; some supervisory experience preferred.
Must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Must possess, or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardio Pulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping.
Skill in use of computer software including Microsoft Office Suite and Sign-ups.
Ability to communicate with the public and coworkers in an effective, professional, and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Mar 29, 2024
Full time
Senior Customer Service Representative
$35,006 / year or higher DOQ + Full-Time County Benefits .
James City County Recreation Center is seeking someone who wants to have fun at work but is also enthusiastic and hard-working with a “people-first” attitude! The James City County Recreation Center and Abram Frink Community Center are a part of the award-winning James City County Parks & Recreation department and are looking for someone to interact with customers, process payments, schedule reservations, assists in opening or closing facilities and, provide information in response to inquiries not only about the Centers but also James City County and all that it has to offer. If you are a collaborative team player who adapts to both serving and leading, have excellent customer care and focus, can think fast, find answers, and respond quickly to customer needs in a polite and professional manner, then this is the employment opportunity for you. Applicants who can work a flexible schedule, mainly nights and weekends, at both the James City County Recreation Center and the Abram Frink Jr. Community Center are preferred. Candidates should discuss availability during the hiring process.
The work schedule will primarily be Monday-Thursday 12:15-9:15 p.m., Friday 11:15 a.m. -8:15 p.m., with rotating weekends.
Responsibilities:
Supervises work of team members during operations including accountability for job completion, coordination of logistics and overall welfare and performance of assigned personnel; assists with payroll tracking and approvals; creates weekly work schedules for assigned staff; completes performance evaluations for assigned staff; assists in the coordination and execution of staff trainings.
Ensures the safety and regulates conduct of center patrons; enforces center policies, rules, and regulations; provides customer service to patrons, including handling customer conflict and complaints; issues trespass warnings and enforces behavioral consequences grid.
Assists in development of procedures, guidelines, rules, and regulations for the operation of the recreation center; assists in the implementation of emergency action plan and responds to emergencies.
Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports; processes customer refunds; keeps inventory of office supplies and point-of-sale items and places orders.
Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, shelters and locker rooms; performs minor repairs and maintenance on equipment, grounds and any facility structures; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons; schedules the use of meeting rooms and coordinates group rentals; assists with the setup of tables and chairs, audiovisual equipment as needed.
Completes monthly reports.
Requirements:
Any combination of education and experience equivalent to a high school diploma; some work experience which shall have involved assisting the public, general record keeping and handling money; some supervisory experience preferred.
Must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Must possess, or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardio Pulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping.
Skill in use of computer software including Microsoft Office Suite and Sign-ups.
Ability to communicate with the public and coworkers in an effective, professional, and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Customer Service Representative
$15.76/hr., On-Call positions available.
James City County Parks & Recreation is seeking an enthusiastic and hard-working team member with a “people-first” attitude ready to engage in a fun, collaborative work environment. Applicants must be able to interact with customers, process payments, schedule reservations, assists in opening or closing facilities and provide information and response to department-wide inquiries. If you are a collaborative team player who adapts to both serving and leading, have excellent customer care and focus, can think fast, find answers, and respond quickly to customer needs in a polite and professional manner, then this is the employment opportunity for you. Apply to be a part of award-winning department. Applicants who can work a flexible schedule, mainly nights and weekends, at both the James City County Recreation Center and the Abram Frink Jr. Community Center are preferred. Candidates should discuss availability during the hiring process.
Responsibilities:
Provides customer service to the public and internal customers in person and over the telephone; provides information and directs patrons to desired areas.
Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports.
Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, and locker rooms; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons.
Performs other duties as assigned.
Requirements:
Any combination of education and experience equivalent to a high school diploma (dependent on assigned location); some work experience which shall have involved assisting the public, general record keeping and handling money.
Must possess reliable transportation to work site(s).
Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Must possess or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardiopulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping.
Skill in use of computer software including Microsoft Office Suite.
Ability to communicate with the public and coworkers in an effective, professional, and courteous manner.
Click here for full job description. Accepting applications until positions are filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Mar 29, 2024
Part time
Customer Service Representative
$15.76/hr., On-Call positions available.
James City County Parks & Recreation is seeking an enthusiastic and hard-working team member with a “people-first” attitude ready to engage in a fun, collaborative work environment. Applicants must be able to interact with customers, process payments, schedule reservations, assists in opening or closing facilities and provide information and response to department-wide inquiries. If you are a collaborative team player who adapts to both serving and leading, have excellent customer care and focus, can think fast, find answers, and respond quickly to customer needs in a polite and professional manner, then this is the employment opportunity for you. Apply to be a part of award-winning department. Applicants who can work a flexible schedule, mainly nights and weekends, at both the James City County Recreation Center and the Abram Frink Jr. Community Center are preferred. Candidates should discuss availability during the hiring process.
Responsibilities:
Provides customer service to the public and internal customers in person and over the telephone; provides information and directs patrons to desired areas.
Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports.
Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, and locker rooms; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons.
Performs other duties as assigned.
Requirements:
Any combination of education and experience equivalent to a high school diploma (dependent on assigned location); some work experience which shall have involved assisting the public, general record keeping and handling money.
Must possess reliable transportation to work site(s).
Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Must possess or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardiopulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping.
Skill in use of computer software including Microsoft Office Suite.
Ability to communicate with the public and coworkers in an effective, professional, and courteous manner.
Click here for full job description. Accepting applications until positions are filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Victim Advocate
$45,704 / year or higher DOQ + Full-Time County Benefits .
James City County’s Commonwealth’s Attorney’s Office seeks an individual to perform reliable work providing crisis intervention and facilitating an understanding of the criminal justice system to victims and witnesses of crime, as well as assisting citizens involved in the criminal justice system with services available at the local, state, and national level.
Responsibilities:
Provides crisis intervention services, specialized counseling or referral to such services; keeps victims updated on investigation and case progression in the legal system; information on obtaining program services; information and guidance on compensation available to victims and victim impact statements.
Prepares victims and witnesses for participation in trial proceedings through counseling, courtroom tours, accompaniment to court, and explanation of judicial proceedings; arranges and/or provides escort or other transportation services related to the investigation or adjudication of the case.
Facilitates payment by the Virginia Supreme Court of all reasonable costs associated with forensic medical examination of crime victims.
Coordinates and implements direct services to crime victims such as disseminating victim assistance materials, recommending written interagency service agreements, maintaining a directory of social services and community resources available to crime victims; attends relevant meetings as a program representative.
Establishes and supports coordinated efforts with law enforcement, social services, and other appropriate community organizations, to maximize community awareness, safety, protection and response to crime.
Requirements:
Any combination of education and experience equivalent to a Bachelor’s degree in criminal justice, social services, or related field required; some experience in direct delivery of human services, with prior experience in providing services to victims of domestic violence preferred.
Must possess reliable transportation to work site(s).
Knowledge of state and local criminal justice system; case management and crisis intervention techniques; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction preferred.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to interpret and explain policies and procedures; communicate effectively, both orally and in writing; establish and maintain effective working relationships with other employees and the public.
Click here for full job description. Accepting application until filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Mar 29, 2024
Full time
Victim Advocate
$45,704 / year or higher DOQ + Full-Time County Benefits .
James City County’s Commonwealth’s Attorney’s Office seeks an individual to perform reliable work providing crisis intervention and facilitating an understanding of the criminal justice system to victims and witnesses of crime, as well as assisting citizens involved in the criminal justice system with services available at the local, state, and national level.
Responsibilities:
Provides crisis intervention services, specialized counseling or referral to such services; keeps victims updated on investigation and case progression in the legal system; information on obtaining program services; information and guidance on compensation available to victims and victim impact statements.
Prepares victims and witnesses for participation in trial proceedings through counseling, courtroom tours, accompaniment to court, and explanation of judicial proceedings; arranges and/or provides escort or other transportation services related to the investigation or adjudication of the case.
Facilitates payment by the Virginia Supreme Court of all reasonable costs associated with forensic medical examination of crime victims.
Coordinates and implements direct services to crime victims such as disseminating victim assistance materials, recommending written interagency service agreements, maintaining a directory of social services and community resources available to crime victims; attends relevant meetings as a program representative.
Establishes and supports coordinated efforts with law enforcement, social services, and other appropriate community organizations, to maximize community awareness, safety, protection and response to crime.
Requirements:
Any combination of education and experience equivalent to a Bachelor’s degree in criminal justice, social services, or related field required; some experience in direct delivery of human services, with prior experience in providing services to victims of domestic violence preferred.
Must possess reliable transportation to work site(s).
Knowledge of state and local criminal justice system; case management and crisis intervention techniques; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction preferred.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to interpret and explain policies and procedures; communicate effectively, both orally and in writing; establish and maintain effective working relationships with other employees and the public.
Click here for full job description. Accepting application until filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Salary DOQ + Full-Time County Benefits .
The James City Service Authority seeks an individual to perform responsible work assisting new and existing customers in JCSA’s water/sewer connection and billing/payment processes.
There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee.
Classification Title Salary Range Salary
Utility Account Representative I Grade 10 $39,968 / yr or higher DOQ
Utility Account Representative II Grade 11 $42,734 / yr or higher DOQ
Utility Account Representative III Grade 13 $48,903 / yr or higher DOQ
Responsibilities:
Assists with processing customer billing for services provided by JCSA/Hampton Roads Utility Billing Service (HRUBS); interprets and updates information from a variety of databases and other local utilities; operates, gathers data, and monitors asset management and work order system and Geographic Information System (GIS) software programs.
Calculates and processes payments for water/sewer tap fees on new construction by researching premise using JCSA Geographic Information System (GIS) and James City County Real Estate plats; issues receipts for payments and maintains a cash drawer to include preparing and verifying bank deposits.
Researches and resolves problems using in-depth knowledge of JCSA operations and independent judgment; negotiates payment extensions or arrangements with customers; and initiates non-payment cut-offs or meter removal for broken payment plans; performs and completes analytical review of customer accounts for leak adjustments; obtains and analyzes water meter data logs to assist customer concerns related to high usage and troubleshoot potential leaks.
Responds to emergency and non-emergency service related phone calls, e-mails, and work orders from staff and inquiries from the public requiring interpretation, data research, and independent judgment in determining the appropriate response; explains policies and procedures to customers; evaluates calls for service to determine cause of problem; and dispatches appropriate crew or technician. Coordinates water meter readings with JCSA Operations staff; initiates work orders for new or terminated service, water flow checks, meter leaks, water quality and related work, communicating results as needed either verbally or in writing with customers.
Administers JCSA Grinder Pump Maintenance Agreement program; determines potential customer eligibility, coordinates and schedules inspections by Operations field staff, issues denial letters and ensures accuracy of billing related to associated fees.
Tracks JCSA loan and connection fee payments; generates related reports, invoices and payment vouchers; initiates collection process on delinquent accounts; processes deposits and assigns appropriate general ledger account code.
(Utility Account Representative III) Determines eligibility of delinquent accounts for Commonwealth’s Debt Set Off Program and processes eligible accounts using online Virginia Department of Taxation system; places and releases property liens for eligible delinquent accounts; processes delinquent accounts through bankruptcy procedures in accordance with applicable laws.
Performs other duties as assigned.
Requirements:
Any combination of education and experience equivalent to a high school diploma, preferably supplemented by college level courses in accounting or business management; and, some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service.
Must possess reliable transportation to work site(s).
Knowledge of data entry, automated financial recordkeeping systems, and various microcomputer software packages; and, standard office procedures, practices, and equipment; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in use of computer software, including Microsoft Office Suite.
Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other county employees and the public; establish and maintain complex records; research, assemble, and organize data and prepare reports and correspondence; exercise independent judgment and initiative and attention to detail in accordance with established policies and procedures with minimal supervision; and resolve problems and complaints to deliver a high level of customer service.
Accepting applications until 11:59 p.m. on Sunday, March 31, 2024 . Cover letters and resumes may also be attached, but a fully completed application is required in order for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jcsava.gov .
Mar 15, 2024
Full time
Salary DOQ + Full-Time County Benefits .
The James City Service Authority seeks an individual to perform responsible work assisting new and existing customers in JCSA’s water/sewer connection and billing/payment processes.
There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee.
Classification Title Salary Range Salary
Utility Account Representative I Grade 10 $39,968 / yr or higher DOQ
Utility Account Representative II Grade 11 $42,734 / yr or higher DOQ
Utility Account Representative III Grade 13 $48,903 / yr or higher DOQ
Responsibilities:
Assists with processing customer billing for services provided by JCSA/Hampton Roads Utility Billing Service (HRUBS); interprets and updates information from a variety of databases and other local utilities; operates, gathers data, and monitors asset management and work order system and Geographic Information System (GIS) software programs.
Calculates and processes payments for water/sewer tap fees on new construction by researching premise using JCSA Geographic Information System (GIS) and James City County Real Estate plats; issues receipts for payments and maintains a cash drawer to include preparing and verifying bank deposits.
Researches and resolves problems using in-depth knowledge of JCSA operations and independent judgment; negotiates payment extensions or arrangements with customers; and initiates non-payment cut-offs or meter removal for broken payment plans; performs and completes analytical review of customer accounts for leak adjustments; obtains and analyzes water meter data logs to assist customer concerns related to high usage and troubleshoot potential leaks.
Responds to emergency and non-emergency service related phone calls, e-mails, and work orders from staff and inquiries from the public requiring interpretation, data research, and independent judgment in determining the appropriate response; explains policies and procedures to customers; evaluates calls for service to determine cause of problem; and dispatches appropriate crew or technician. Coordinates water meter readings with JCSA Operations staff; initiates work orders for new or terminated service, water flow checks, meter leaks, water quality and related work, communicating results as needed either verbally or in writing with customers.
Administers JCSA Grinder Pump Maintenance Agreement program; determines potential customer eligibility, coordinates and schedules inspections by Operations field staff, issues denial letters and ensures accuracy of billing related to associated fees.
Tracks JCSA loan and connection fee payments; generates related reports, invoices and payment vouchers; initiates collection process on delinquent accounts; processes deposits and assigns appropriate general ledger account code.
(Utility Account Representative III) Determines eligibility of delinquent accounts for Commonwealth’s Debt Set Off Program and processes eligible accounts using online Virginia Department of Taxation system; places and releases property liens for eligible delinquent accounts; processes delinquent accounts through bankruptcy procedures in accordance with applicable laws.
Performs other duties as assigned.
Requirements:
Any combination of education and experience equivalent to a high school diploma, preferably supplemented by college level courses in accounting or business management; and, some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service.
Must possess reliable transportation to work site(s).
Knowledge of data entry, automated financial recordkeeping systems, and various microcomputer software packages; and, standard office procedures, practices, and equipment; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in use of computer software, including Microsoft Office Suite.
Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other county employees and the public; establish and maintain complex records; research, assemble, and organize data and prepare reports and correspondence; exercise independent judgment and initiative and attention to detail in accordance with established policies and procedures with minimal supervision; and resolve problems and complaints to deliver a high level of customer service.
Accepting applications until 11:59 p.m. on Sunday, March 31, 2024 . Cover letters and resumes may also be attached, but a fully completed application is required in order for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jcsava.gov .
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHERE YOUR CAREER IS A FORCE GOOD: What You Will Do: Responsibilities 1. Prepare, store, research, and archive records in accordance with procedures. 2. Work with the submitting departments to ensure records are retained properly. 3. Ensure the transfer of records from one media to another is accurate and in compliance. 4. Monitor access to both electronic and paper records related to blood donation, testing and distribution process to ensure confidentiality. 5. Ensure destruction of records per the records retention schedule. WHAT YOU NEED TO SUCCEED Qualifications Education: High School or equivalent required. Experience: Minimum 5 years of related experience in an office or equivalent combination of education and related experience required. Skills & Abilities: Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer). Must have excellent organizational skills and be able to handle multiple priorities effectively. Problem solving and analytical skills. Working knowledge of computers. Ability to work on a team. Onsite location will be 4700 Mt. Hope Drive, Baltimore, MD Payrate: $19.04/hr ------------------------- Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHERE YOUR CAREER IS A FORCE GOOD: What You Will Do: Responsibilities 1. Prepare, store, research, and archive records in accordance with procedures. 2. Work with the submitting departments to ensure records are retained properly. 3. Ensure the transfer of records from one media to another is accurate and in compliance. 4. Monitor access to both electronic and paper records related to blood donation, testing and distribution process to ensure confidentiality. 5. Ensure destruction of records per the records retention schedule. WHAT YOU NEED TO SUCCEED Qualifications Education: High School or equivalent required. Experience: Minimum 5 years of related experience in an office or equivalent combination of education and related experience required. Skills & Abilities: Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer). Must have excellent organizational skills and be able to handle multiple priorities effectively. Problem solving and analytical skills. Working knowledge of computers. Ability to work on a team. Onsite location will be 4700 Mt. Hope Drive, Baltimore, MD Payrate: $19.04/hr ------------------------- Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Develop and execute broad-based recruitment strategies to identify and attract volunteers. Provide coaching, guidance and subject-matter-expertise related to recruitment activities of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. The candidate must live in Chester, Delaware or Montgomery County. No more than 45 minutes from the Delaware Chapter. A current, valid driver's license with good driving record is required. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools, networks and social media to obtain volunteer applicants tracked to referral and approval. Leverage recruitment venues, in-person presentations, social media campaigns, user groups and professional associations to identify and attract to qualified candidates. Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. Evaluate and modify recruitment strategies based on lessons-learned. Support the development and ongoing refinement of the Volunteer Recruitment Plan to include both in-person and digital strategies. Provide coaching and guidance to volunteer recruitment teams (paid and volunteers), and foster a culture of volunteerism that supports recruitment strategies. Collaborate with marketing and communications teams to leverage existing or develop new recruitment materials. Create presentations to ensure maximum effectiveness for online and in-person targeted recruitment efforts Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed. Support volunteer programs and services to meet established goals and objectives. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals. WHAT YOU NEED TO SUCCEED (Minimum Qualifications ): Education: Bachelor's degree required Minimum of 5 years of related experience. Management Experience: N/A Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. A current, valid driver's license with good driving record is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. . The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Bilingual English/Spanish Computer savvy Sales or recruiting background Management experience Building and managing volunteer teams. Team building BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Develop and execute broad-based recruitment strategies to identify and attract volunteers. Provide coaching, guidance and subject-matter-expertise related to recruitment activities of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. The candidate must live in Chester, Delaware or Montgomery County. No more than 45 minutes from the Delaware Chapter. A current, valid driver's license with good driving record is required. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools, networks and social media to obtain volunteer applicants tracked to referral and approval. Leverage recruitment venues, in-person presentations, social media campaigns, user groups and professional associations to identify and attract to qualified candidates. Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. Evaluate and modify recruitment strategies based on lessons-learned. Support the development and ongoing refinement of the Volunteer Recruitment Plan to include both in-person and digital strategies. Provide coaching and guidance to volunteer recruitment teams (paid and volunteers), and foster a culture of volunteerism that supports recruitment strategies. Collaborate with marketing and communications teams to leverage existing or develop new recruitment materials. Create presentations to ensure maximum effectiveness for online and in-person targeted recruitment efforts Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed. Support volunteer programs and services to meet established goals and objectives. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals. WHAT YOU NEED TO SUCCEED (Minimum Qualifications ): Education: Bachelor's degree required Minimum of 5 years of related experience. Management Experience: N/A Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. A current, valid driver's license with good driving record is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. . The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Bilingual English/Spanish Computer savvy Sales or recruiting background Management experience Building and managing volunteer teams. Team building BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Contribute expertise and guidance to implement and execute programs and services that further the engagement of volunteers. Supervise volunteers and act as a subject-matter-expert on volunteer programs, tools, processes and systems. Serve as a liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area which includes frequent interaction with the volunteer community both personally and through the volunteer infrastructure. Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues. Responsible for development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results. Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position. Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources. Provide support and guidance to volunteer trainers and ensures training is thorough and documented. Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions. Train and lead screening and training team volunteers. Serve as Point-of-Contact to the Volunteer Intake Processing Center. Assist in screening and referring prospective volunteers. Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum of 5 years of related experience. Volunteer Management experience preferred. Management Experience: N/A Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: Travel will be required. A valid driver’s license is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Contribute expertise and guidance to implement and execute programs and services that further the engagement of volunteers. Supervise volunteers and act as a subject-matter-expert on volunteer programs, tools, processes and systems. Serve as a liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area which includes frequent interaction with the volunteer community both personally and through the volunteer infrastructure. Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues. Responsible for development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results. Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position. Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources. Provide support and guidance to volunteer trainers and ensures training is thorough and documented. Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions. Train and lead screening and training team volunteers. Serve as Point-of-Contact to the Volunteer Intake Processing Center. Assist in screening and referring prospective volunteers. Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum of 5 years of related experience. Volunteer Management experience preferred. Management Experience: N/A Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: Travel will be required. A valid driver’s license is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW Develop and execute broad-based recruitment strategies to identify and attract volunteers. Provide coaching, guidance and subject-matter-expertise related to recruitment activities of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD 1: Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools, networks and social media to obtain volunteer applicants tracked to referral and approval. 2: Leverage recruitment venues, in-person presentations, social media campaigns, user groups and professional associations to identify and attract to qualified candidates. Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. 3: Evaluate and modify recruitment strategies based on lessons-learned. Support the development and ongoing refinement of the Volunteer Recruitment Plan to include both in-person and digital strategies. 4: Provide coaching and guidance to volunteer recruitment teams (paid and volunteers), and foster a culture of volunteerism that supports recruitment strategies. 5: Collaborate with marketing and communications teams to leverage existing or develop new recruitment materials. Create presentations to ensure maximum effectiveness for online and in-person targeted recruitment efforts. 6: Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed. 7: Support volunteer programs and services to meet established goals and objectives. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals. Pay Information: The salary range for this position is ( CA ): $ 6 4,480 - $66,616 Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role . WHAT YOU NEED TO SUCCEED Qualifications: Education: Bachelor's degree required. Experience: Minimum of 5 years of related experience. Management Experience: N/A Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: May involve travel. A current, valid driver's license with good driving record is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW Develop and execute broad-based recruitment strategies to identify and attract volunteers. Provide coaching, guidance and subject-matter-expertise related to recruitment activities of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD 1: Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools, networks and social media to obtain volunteer applicants tracked to referral and approval. 2: Leverage recruitment venues, in-person presentations, social media campaigns, user groups and professional associations to identify and attract to qualified candidates. Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. 3: Evaluate and modify recruitment strategies based on lessons-learned. Support the development and ongoing refinement of the Volunteer Recruitment Plan to include both in-person and digital strategies. 4: Provide coaching and guidance to volunteer recruitment teams (paid and volunteers), and foster a culture of volunteerism that supports recruitment strategies. 5: Collaborate with marketing and communications teams to leverage existing or develop new recruitment materials. Create presentations to ensure maximum effectiveness for online and in-person targeted recruitment efforts. 6: Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed. 7: Support volunteer programs and services to meet established goals and objectives. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals. Pay Information: The salary range for this position is ( CA ): $ 6 4,480 - $66,616 Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role . WHAT YOU NEED TO SUCCEED Qualifications: Education: Bachelor's degree required. Experience: Minimum of 5 years of related experience. Management Experience: N/A Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: May involve travel. A current, valid driver's license with good driving record is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! American Red Cross is seeking a Volunteer Recruitment Representative in North Dakota. This person will have some responsibility in Northern MN. The remaining 50% of work will be from home and/or a red cross office . The ideal candidate will have a valid drivers license, good driving record, a recruiting background, has great time management and partnership building skills, and someone who is excited about the American Red Cross mission. WHAT YOU NEED TO KNOW (Job Overview): Develop and execute broad-based recruitment strategies to identify and attract volunteers. Provide coaching, guidance and subject-matter-expertise related to recruitment activities of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools, networks and social media to obtain volunteer applicants tracked to referral and approval. Leverage recruitment venues, in-person presentations, social media campaigns, user groups and professional associations to identify and attract to qualified candidates. Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. Evaluate and modify recruitment strategies based on lessons-learned. Support the development and ongoing refinement of the Volunteer Recruitment Plan to include both in-person and digital strategies. Provide coaching and guidance to volunteer recruitment teams (paid and volunteers), and foster a culture of volunteerism that supports recruitment strategies. Collaborate with marketing and communications teams to leverage existing or develop new recruitment materials. Create presentations to ensure maximum effectiveness for online and in-person targeted recruitment efforts. Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed. Support volunteer programs and services to meet established goals and objectives. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum of 5 years of related experience. Management Experience: N/A Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: Travel will be required. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! American Red Cross is seeking a Volunteer Recruitment Representative in North Dakota. This person will have some responsibility in Northern MN. The remaining 50% of work will be from home and/or a red cross office . The ideal candidate will have a valid drivers license, good driving record, a recruiting background, has great time management and partnership building skills, and someone who is excited about the American Red Cross mission. WHAT YOU NEED TO KNOW (Job Overview): Develop and execute broad-based recruitment strategies to identify and attract volunteers. Provide coaching, guidance and subject-matter-expertise related to recruitment activities of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools, networks and social media to obtain volunteer applicants tracked to referral and approval. Leverage recruitment venues, in-person presentations, social media campaigns, user groups and professional associations to identify and attract to qualified candidates. Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. Evaluate and modify recruitment strategies based on lessons-learned. Support the development and ongoing refinement of the Volunteer Recruitment Plan to include both in-person and digital strategies. Provide coaching and guidance to volunteer recruitment teams (paid and volunteers), and foster a culture of volunteerism that supports recruitment strategies. Collaborate with marketing and communications teams to leverage existing or develop new recruitment materials. Create presentations to ensure maximum effectiveness for online and in-person targeted recruitment efforts. Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed. Support volunteer programs and services to meet established goals and objectives. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum of 5 years of related experience. Management Experience: N/A Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: Travel will be required. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Job Summary
Clark County Public Works Office of the County Engineer is seeking an Office Assistant III (Customer Service Representative) to support the office’s customer service program. Public Works is responsible for building and maintaining infrastructure that our community uses every day to include county roads and parks. This position provides complex customer service to internal and external customers, performing a variety of administrative support activities which contribute to efficient operations and require a thorough understanding of department and county programs and procedures. Public Works staff can be proud of the difference they make each day in the lives of our community. Not only is there the day-to-day work of building and maintaining roads and parks, but there’s also inclement weather events where the staff come together as a team to keep the roads open for the traveling public. During inclement weather, this position is required to work in the office even though other county offices may be closed. Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. This position works in the office 100% of the time. There is not an option for remote or hybrid work. This position works a 9/80 schedule. This schedule consists of working nine hours a day Monday through Thursday and eight hours every other Friday with every other Friday off. This is a represented position within Local 307.
Qualifications
Education and Experience:
Three to five years of responsible and advanced administrative support experience including the full range of office and support functions; telephone and reception, word processing, spreadsheet and other personal computer applications, filing systems, mail, supplies, budgeting, accounting and others. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
Specialized experience in the area of assignment is highly desirable. However, this expertise is not required at entry into the classification.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: Establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.
SELECTION PROCESS
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application .
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Examples of Duties
Duties may include but are not limited to the following: This position is a direct link between the public and Public Works and is vital to the emergency response of the department providing customer service to internal and external customers. Duties may include:
Responding to requests and inquiries, providing information, listening to questions, and explaining procedures according to department guidelines from the public, internal staff, other agencies, and emergency services personnel such as 911 operators and law enforcement or refer to the appropriate source when needed
Responding to email requests and inquiries
Monitor the road maintenance radio
Dispatch road and park maintenance crews, as needed
Creates and assigns work requests for maintenance staff using a maintenance management system
Orders, maintains, and distributes supplies. Conducts related price surveys when required.
Conference room scheduling
Opening and distributing incoming mail
Coordinates and organizes meetings, activities, and functions; schedule rooms, assures notification of participants, arranges for necessary equipment and supplies.
Coordinates and completes a set of complex processes to support the work of internal customers; develops or recommends new processes, systems and work procedures.
Enters requisitions for purchase orders into Workday
Processes purchase card transactions and pays invoices with a purchase card
Process invoices for suppliers
Other duties as assigned
Provides advanced administrative support
Develops and maintains databases for tracking departmental/program information; creates and produces reports from databases as required and necessary.
Organizes and maintains maintenance management records, retrieves information and records as needed.
Researches, interprets, prepares, and maintains a variety of information and documents requiring knowledge of specific program requirements and terminology; creates written correspondence to customers regarding findings.
Works with other departments, agencies or external contacts to research or coordinate work assignments.
Uses spreadsheets to track, analyze and report quantitative information.
Assists in specially assigned or periodic data searches to develop or recover information from standard or non-standard sources.
May work with the public, clients, other departmental personnel, or staff of other agencies to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Performs related duties as required.
Salary Grade
Local 307.6
Salary Range
$23.20 - $30.16- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Dec 29, 2023
Full time
Job Summary
Clark County Public Works Office of the County Engineer is seeking an Office Assistant III (Customer Service Representative) to support the office’s customer service program. Public Works is responsible for building and maintaining infrastructure that our community uses every day to include county roads and parks. This position provides complex customer service to internal and external customers, performing a variety of administrative support activities which contribute to efficient operations and require a thorough understanding of department and county programs and procedures. Public Works staff can be proud of the difference they make each day in the lives of our community. Not only is there the day-to-day work of building and maintaining roads and parks, but there’s also inclement weather events where the staff come together as a team to keep the roads open for the traveling public. During inclement weather, this position is required to work in the office even though other county offices may be closed. Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. This position works in the office 100% of the time. There is not an option for remote or hybrid work. This position works a 9/80 schedule. This schedule consists of working nine hours a day Monday through Thursday and eight hours every other Friday with every other Friday off. This is a represented position within Local 307.
Qualifications
Education and Experience:
Three to five years of responsible and advanced administrative support experience including the full range of office and support functions; telephone and reception, word processing, spreadsheet and other personal computer applications, filing systems, mail, supplies, budgeting, accounting and others. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
Specialized experience in the area of assignment is highly desirable. However, this expertise is not required at entry into the classification.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: Establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.
SELECTION PROCESS
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application .
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Examples of Duties
Duties may include but are not limited to the following: This position is a direct link between the public and Public Works and is vital to the emergency response of the department providing customer service to internal and external customers. Duties may include:
Responding to requests and inquiries, providing information, listening to questions, and explaining procedures according to department guidelines from the public, internal staff, other agencies, and emergency services personnel such as 911 operators and law enforcement or refer to the appropriate source when needed
Responding to email requests and inquiries
Monitor the road maintenance radio
Dispatch road and park maintenance crews, as needed
Creates and assigns work requests for maintenance staff using a maintenance management system
Orders, maintains, and distributes supplies. Conducts related price surveys when required.
Conference room scheduling
Opening and distributing incoming mail
Coordinates and organizes meetings, activities, and functions; schedule rooms, assures notification of participants, arranges for necessary equipment and supplies.
Coordinates and completes a set of complex processes to support the work of internal customers; develops or recommends new processes, systems and work procedures.
Enters requisitions for purchase orders into Workday
Processes purchase card transactions and pays invoices with a purchase card
Process invoices for suppliers
Other duties as assigned
Provides advanced administrative support
Develops and maintains databases for tracking departmental/program information; creates and produces reports from databases as required and necessary.
Organizes and maintains maintenance management records, retrieves information and records as needed.
Researches, interprets, prepares, and maintains a variety of information and documents requiring knowledge of specific program requirements and terminology; creates written correspondence to customers regarding findings.
Works with other departments, agencies or external contacts to research or coordinate work assignments.
Uses spreadsheets to track, analyze and report quantitative information.
Assists in specially assigned or periodic data searches to develop or recover information from standard or non-standard sources.
May work with the public, clients, other departmental personnel, or staff of other agencies to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Performs related duties as required.
Salary Grade
Local 307.6
Salary Range
$23.20 - $30.16- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Customer Service Representative (Williamsburg Area Transit Authority)
$15.76 / hour + Part-Time County Benefits . Part Time Positions Available (20 hours per week).
The Williamsburg Area Transit Authority seeks an individual to perform responsible administrative and customer service-related work in support of the Williamsburg Area Transit Authority (WATA) transit operations.
Responsibilities:
Provides strong customer service to the public and internal customers, in-person and over the telephone; provides information, responds to questions, comments, paratransit scheduling requests and complaints regarding WATA Services via phone and in person; and directs customers as required.
Opens and/or closes the WATA Customer Service Center and Store; maintains the cleanliness of the facility including but not limited to emptying trash cans and cleaning the main and break area.
Utilizes and monitors radio and dispatch messages for service.
Responsible for the sale of bus tickets and issues passes in accordance with established procedures; accepts fees and maintains appropriate records.
Reconciles daily fare collection and maintains related paperwork and system files.
Requirements:
Any combination of education and experience equivalent to a high school diploma; some work experience which shall have involved assisting the public, handling money, customer service and/or sales.
Must possess reliable transportation to work site(s).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services; knowledge of concepts related to public and independent transit travel; including those with physical and mental issues; knowledge of fixed route public transportation services.
Skill in use of computer software including Microsoft Office Suite.
Ability to communicate with the public and coworkers in an effective professional, and courteous manner at all times; explain fares, the transit system and policies in an effective manner; operate a cash register, credit card machines, general office equipment, computers, fare equipment and other systems as required to accomplish the work assigned; handle money and maintain related fiscal records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions; make independent decision in accordance with established policies and procedures.
Click here for full job description. Accepting applications until 11:59PM EST on 01/18/2024. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Dec 28, 2023
Part time
Customer Service Representative (Williamsburg Area Transit Authority)
$15.76 / hour + Part-Time County Benefits . Part Time Positions Available (20 hours per week).
The Williamsburg Area Transit Authority seeks an individual to perform responsible administrative and customer service-related work in support of the Williamsburg Area Transit Authority (WATA) transit operations.
Responsibilities:
Provides strong customer service to the public and internal customers, in-person and over the telephone; provides information, responds to questions, comments, paratransit scheduling requests and complaints regarding WATA Services via phone and in person; and directs customers as required.
Opens and/or closes the WATA Customer Service Center and Store; maintains the cleanliness of the facility including but not limited to emptying trash cans and cleaning the main and break area.
Utilizes and monitors radio and dispatch messages for service.
Responsible for the sale of bus tickets and issues passes in accordance with established procedures; accepts fees and maintains appropriate records.
Reconciles daily fare collection and maintains related paperwork and system files.
Requirements:
Any combination of education and experience equivalent to a high school diploma; some work experience which shall have involved assisting the public, handling money, customer service and/or sales.
Must possess reliable transportation to work site(s).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services; knowledge of concepts related to public and independent transit travel; including those with physical and mental issues; knowledge of fixed route public transportation services.
Skill in use of computer software including Microsoft Office Suite.
Ability to communicate with the public and coworkers in an effective professional, and courteous manner at all times; explain fares, the transit system and policies in an effective manner; operate a cash register, credit card machines, general office equipment, computers, fare equipment and other systems as required to accomplish the work assigned; handle money and maintain related fiscal records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions; make independent decision in accordance with established policies and procedures.
Click here for full job description. Accepting applications until 11:59PM EST on 01/18/2024. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
$39,968 / year or higher DOQ + Full-Time County Benefits .
James City County’s General Services Department seeks an individual to perform responsible work assisting new and existing customers in existing department programs with billing, late notifications, and payment processes.
There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee.
Utility Account Representative I: $39,968 / year or higher DOQ Utility Account Representative II: $42,734 / year or higher DOQ Utility Account Representative III: $48,903 / year or higher DOQ
Responsibilities:
Assists with processing customer billing for services provided by the County’s contractual vendor; interprets and updates information from a variety of databases; calculates refunds due to a variety of situations outlined in the Departments Standard Operating Procedure Manual.
Researches and resolves problems using in-depth knowledge of General Services’ operations; negotiates payment extensions or arrangements with customers; initiates non-payment cart removal.
Responds to service-related phone calls and e-mails from customers; works to resolve a wide variety of difficult customer inquiries or complaints concerning curbside recycling services; explains policies and procedures to customers; appraises service concerns to determine causation and relays information to vendor.
Develops and maintains cooperative and professional relationships with employees, accounting representatives from all departments, and outside agencies.
Utility Account Representative III serves as lead worker in providing operational oversight; schedules and distributes workload among staff; provides training to staff as needed.
Requirements:
Any combination of education and experience equivalent to a high school diploma; college degree or courses in accounting or business management, or related field preferred; and some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service.
Must possess or be able to obtain within 30 days of hire, valid Virginia driver’s license and acceptable driving record based on James City County criteria.
Knowledge of standard office practices and procedures, equipment, and administration; general office computer software and associated equipment; knowledge of principles and processes for providing customers service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in the use of computer software programs including Microsoft Office Suite.
Ability to establish and implement effective administrative programs and procedures; plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology; use logic and reasoning to understand, analyze, and evaluate situations; exercise good judgment to make appropriate decisions; effectively communicate ideas and proposals verbally and in writing, to include the preparation of detailed logs which include numerical information; perform mathematical calculations.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Dec 08, 2023
Full time
$39,968 / year or higher DOQ + Full-Time County Benefits .
James City County’s General Services Department seeks an individual to perform responsible work assisting new and existing customers in existing department programs with billing, late notifications, and payment processes.
There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee.
Utility Account Representative I: $39,968 / year or higher DOQ Utility Account Representative II: $42,734 / year or higher DOQ Utility Account Representative III: $48,903 / year or higher DOQ
Responsibilities:
Assists with processing customer billing for services provided by the County’s contractual vendor; interprets and updates information from a variety of databases; calculates refunds due to a variety of situations outlined in the Departments Standard Operating Procedure Manual.
Researches and resolves problems using in-depth knowledge of General Services’ operations; negotiates payment extensions or arrangements with customers; initiates non-payment cart removal.
Responds to service-related phone calls and e-mails from customers; works to resolve a wide variety of difficult customer inquiries or complaints concerning curbside recycling services; explains policies and procedures to customers; appraises service concerns to determine causation and relays information to vendor.
Develops and maintains cooperative and professional relationships with employees, accounting representatives from all departments, and outside agencies.
Utility Account Representative III serves as lead worker in providing operational oversight; schedules and distributes workload among staff; provides training to staff as needed.
Requirements:
Any combination of education and experience equivalent to a high school diploma; college degree or courses in accounting or business management, or related field preferred; and some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service.
Must possess or be able to obtain within 30 days of hire, valid Virginia driver’s license and acceptable driving record based on James City County criteria.
Knowledge of standard office practices and procedures, equipment, and administration; general office computer software and associated equipment; knowledge of principles and processes for providing customers service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in the use of computer software programs including Microsoft Office Suite.
Ability to establish and implement effective administrative programs and procedures; plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology; use logic and reasoning to understand, analyze, and evaluate situations; exercise good judgment to make appropriate decisions; effectively communicate ideas and proposals verbally and in writing, to include the preparation of detailed logs which include numerical information; perform mathematical calculations.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Customer Service Representative (Williamsburg Area Transit Authority)
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
$15.76 / hour + Part-Time County Benefits . Part Time Positions Available (20 hours per week).
The Williamsburg Area Transit Authority seeks an individual to perform responsible administrative and customer service-related work in support of the Williamsburg Area Transit Authority (WATA) transit operations.
Responsibilities:
Provides strong customer service to the public and internal customers, in-person and over the telephone; provides information, responds to questions, comments, paratransit scheduling requests and complaints regarding WATA Services via phone and in person; and directs customers as required.
Opens and/or closes the WATA Customer Service Center and Store; maintains the cleanliness of the facility including but not limited to emptying trash cans and cleaning the main and break area.
Utilizes and monitors radio and dispatch messages for service.
Responsible for the sale of bus tickets and issues passes in accordance with established procedures; accepts fees and maintains appropriate records. • Reconciles daily fare collection and maintains related paperwork and system files.
Requirements:
Any combination of education and experience equivalent to a high school diploma; some work experience which shall have involved assisting the public, handling money, customer service and/or sales.
Must possess reliable transportation to work site(s).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services; knowledge of concepts related to public and independent transit travel; including those with physical and mental issues; knowledge of fixed route public transportation services.
Skill in use of computer software including Microsoft Office Suite.
Ability to communicate with the public and coworkers in an effective professional, and courteous manner at all times; explain fares, the transit system and policies in an effective manner; operate a cash register, credit card machines, general office equipment, computers, fare equipment and other systems as required to accomplish the work assigned; handle money and maintain related fiscal records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions; make independent decision in accordance with established policies and procedures.
Click here for full job description. Accepting applications until 11:59PM EST on 11/17/2023. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Oct 30, 2023
Part time
Customer Service Representative (Williamsburg Area Transit Authority)
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
$15.76 / hour + Part-Time County Benefits . Part Time Positions Available (20 hours per week).
The Williamsburg Area Transit Authority seeks an individual to perform responsible administrative and customer service-related work in support of the Williamsburg Area Transit Authority (WATA) transit operations.
Responsibilities:
Provides strong customer service to the public and internal customers, in-person and over the telephone; provides information, responds to questions, comments, paratransit scheduling requests and complaints regarding WATA Services via phone and in person; and directs customers as required.
Opens and/or closes the WATA Customer Service Center and Store; maintains the cleanliness of the facility including but not limited to emptying trash cans and cleaning the main and break area.
Utilizes and monitors radio and dispatch messages for service.
Responsible for the sale of bus tickets and issues passes in accordance with established procedures; accepts fees and maintains appropriate records. • Reconciles daily fare collection and maintains related paperwork and system files.
Requirements:
Any combination of education and experience equivalent to a high school diploma; some work experience which shall have involved assisting the public, handling money, customer service and/or sales.
Must possess reliable transportation to work site(s).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services; knowledge of concepts related to public and independent transit travel; including those with physical and mental issues; knowledge of fixed route public transportation services.
Skill in use of computer software including Microsoft Office Suite.
Ability to communicate with the public and coworkers in an effective professional, and courteous manner at all times; explain fares, the transit system and policies in an effective manner; operate a cash register, credit card machines, general office equipment, computers, fare equipment and other systems as required to accomplish the work assigned; handle money and maintain related fiscal records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions; make independent decision in accordance with established policies and procedures.
Click here for full job description. Accepting applications until 11:59PM EST on 11/17/2023. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Program Management Specialist
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
$56,036/ year DOQ + Full-Time County Benefits .
The James City County Treasurer’s Office seeks an individual to perform experienced project management work to ensure all processes and resources used by the Treasurer’s office are being used to the maximum benefit.
Responsibilities:
Manages billing processes for various County taxes and fees; ensures invoices are mailed and e-bills are posted in a timely manner; works with print vendor on invoice changes and/or upgrades as needed.
Acts as primary point of contact for Treasurer’s office with collection software vendor and IT representative; attends meetings about current issues/changes; tracks all issues and prioritizes by importance based on office needs; performs all testing of changes before implementation.
Works closely with Treasurer on Requests for Proposals, pilot programs or other vendor interactions to ensure development of or enhancements to resources resulting in maximum benefit for the Treasurer’s office and County citizens; attends meetings as needed.
Manages Treasurer’s portion of the County’s recycling program, including posting of invoices to collection software, printing invoices, and serving as liaison with General Services as needed.
Researches, analyzes, and interprets the Code of Virginia and James City County ordinances to respond to citizen concerns in relation to the assessment of penalty and interest on past due tax billings.
Requirements:
Any combination of education and experience equivalent to a Bachelor’s degree in accounting or related field and considerable accounting experience using complex financial systems; some management and local government accounting experience preferred.
Must possess or be able to obtain within 30 days of hire a valid Virginia Driver’s License and have an acceptable driving record based on James City County’s Criteria.
Knowledge of principles, methods, and practices of accounting, tax, ledger recording, balancing and financial reporting; Generally Accepted Accounting Principles (GAAP); knowledge of Governmental Accounting Standards Board (GASB) statements; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other County employees, assigned staff members and the public; maintain complex records, assemble, and organize data, and prepare reports from such records; exercise independent judgment and initiative and attention to detail in accordance with established policies and procedures with minimal supervision.
Click here for full job description. Accepting applications until 11:59PM EST on 11/15/2023. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Oct 20, 2023
Full time
Program Management Specialist
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
$56,036/ year DOQ + Full-Time County Benefits .
The James City County Treasurer’s Office seeks an individual to perform experienced project management work to ensure all processes and resources used by the Treasurer’s office are being used to the maximum benefit.
Responsibilities:
Manages billing processes for various County taxes and fees; ensures invoices are mailed and e-bills are posted in a timely manner; works with print vendor on invoice changes and/or upgrades as needed.
Acts as primary point of contact for Treasurer’s office with collection software vendor and IT representative; attends meetings about current issues/changes; tracks all issues and prioritizes by importance based on office needs; performs all testing of changes before implementation.
Works closely with Treasurer on Requests for Proposals, pilot programs or other vendor interactions to ensure development of or enhancements to resources resulting in maximum benefit for the Treasurer’s office and County citizens; attends meetings as needed.
Manages Treasurer’s portion of the County’s recycling program, including posting of invoices to collection software, printing invoices, and serving as liaison with General Services as needed.
Researches, analyzes, and interprets the Code of Virginia and James City County ordinances to respond to citizen concerns in relation to the assessment of penalty and interest on past due tax billings.
Requirements:
Any combination of education and experience equivalent to a Bachelor’s degree in accounting or related field and considerable accounting experience using complex financial systems; some management and local government accounting experience preferred.
Must possess or be able to obtain within 30 days of hire a valid Virginia Driver’s License and have an acceptable driving record based on James City County’s Criteria.
Knowledge of principles, methods, and practices of accounting, tax, ledger recording, balancing and financial reporting; Generally Accepted Accounting Principles (GAAP); knowledge of Governmental Accounting Standards Board (GASB) statements; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other County employees, assigned staff members and the public; maintain complex records, assemble, and organize data, and prepare reports from such records; exercise independent judgment and initiative and attention to detail in accordance with established policies and procedures with minimal supervision.
Click here for full job description. Accepting applications until 11:59PM EST on 11/15/2023. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Recreation Leader (Before&/or After School)
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
$14.78/hour, part-time regular or on-call
The James City County Parks & Recreation Department seeks an enthusiastic individual with great leadership and customer service skills. Must demonstrate the ability to work in a team environment and organize and conduct a variety of fun activities such as sports, games, and arts and crafts for children ages 5 - 12 in the Before and After School program.
Responsibilities:
Planning and leading daily group activities to include group management.
Safe supervision of youth; maintaining site and sound on location.
Record keeping, daily documentation and paperwork.
Requirements:
Work requires some knowledge of child growth/development, safety and health practices, and experience working with children in a recreational, educational, or state licensed day care program setting.
Must be able to establish and maintain effective working relationships with staff, children, parents, and coworkers.
Must have some experience working with children of different ages and abilities. Work schedule times may vary depending on site placement.
Must possess or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardiopulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child).
The average work schedule is Monday - Friday from 7:00 a.m. – 9:30 a.m. and/or 2:30 p.m. – 6:00 p.m. Staff may be asked to work 6-8 hr shifts each day, but not to exceed 28hrs per week. Schedules may be before school only, after school only, or both before and after shifts.
Post-offer criminal history, sex offender, fingerprints and Child Protective Services registry checks conducted. Drug screen and tuberculosis test required.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Sep 29, 2023
Part time
Recreation Leader (Before&/or After School)
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
$14.78/hour, part-time regular or on-call
The James City County Parks & Recreation Department seeks an enthusiastic individual with great leadership and customer service skills. Must demonstrate the ability to work in a team environment and organize and conduct a variety of fun activities such as sports, games, and arts and crafts for children ages 5 - 12 in the Before and After School program.
Responsibilities:
Planning and leading daily group activities to include group management.
Safe supervision of youth; maintaining site and sound on location.
Record keeping, daily documentation and paperwork.
Requirements:
Work requires some knowledge of child growth/development, safety and health practices, and experience working with children in a recreational, educational, or state licensed day care program setting.
Must be able to establish and maintain effective working relationships with staff, children, parents, and coworkers.
Must have some experience working with children of different ages and abilities. Work schedule times may vary depending on site placement.
Must possess or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardiopulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child).
The average work schedule is Monday - Friday from 7:00 a.m. – 9:30 a.m. and/or 2:30 p.m. – 6:00 p.m. Staff may be asked to work 6-8 hr shifts each day, but not to exceed 28hrs per week. Schedules may be before school only, after school only, or both before and after shifts.
Post-offer criminal history, sex offender, fingerprints and Child Protective Services registry checks conducted. Drug screen and tuberculosis test required.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Social Services Director $104,689 / year or higher DOQ + Full-Time County Benefits .
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
The James County Social Services Department seeks an individual to perform executive level work directing, planning, and implementing diverse financial, social services and housing assistance programs; plans, develops and manages Department policies and procedures, supervises staff, and administers Department programs. Responsibilities:
Performs effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing, and assigning work, and related activities.
Administers Social Services programs and services ensuring compliance with federal and state laws and requirements; conducts strategic planning in accordance with mission, vision and values, program evaluation, personnel management, budgeting, communication and resource acquisition and management; provides oversight of all financial aspects of Social Services’ multimillion dollar budget with complex funding mechanism and reporting.
Represents the County in numerous community efforts; serves on boards, commissions, task forces, etc. which focus on improvement of health and human services at the local and state level; may assume leadership positions on such boards, commissions, and task forces; serves as lead for the Allocations Review process that reviews funding request from outside organizations.
Serves as Manager of Emergency Services for the Social Services Department; responsible for operation of emergency shelters and staffing or assigning staff to Emergency Operations Center as required.
Requirements:
Any combination of education and experience equivalent to a Master’s degree in human services, public administration or related field; extensive experience in management in a human services field, preferably in local government to include extensive supervisory experience.
Must possess reliable transportation to work site(s).
Knowledge of federal, state, and local laws, regulations and standards controlling programs as well as all aspects of funding from those levels of government; management principles; supervisory best practices; quality assurance; verbal and written communication skills; interpretation of law and policy that regulate programs and personnel; program development and evaluation.
Knowledge of social work programs to be used in joint decision making with individuals and families that are involved in child protective and adult protective services, foster care and adoption, as well as all other programs and services of Social Services: knowledge should include: theory; principles and practice; current social, economic and health issues, mental illness; intellectual disabilities; substance use disorders; corrections; rehabilitation and services to promote financial and social independence.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction; leadership techniques, principles, and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to establish and maintain effective working relationships with employees, department directors, County officials, representatives from the private sector or other localities and the public; express ideas concisely orally and in writing.
Click here for full job description. Accepting applications until 11:59pm EST on 10/31/23. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Sep 29, 2023
Full time
Social Services Director $104,689 / year or higher DOQ + Full-Time County Benefits .
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
The James County Social Services Department seeks an individual to perform executive level work directing, planning, and implementing diverse financial, social services and housing assistance programs; plans, develops and manages Department policies and procedures, supervises staff, and administers Department programs. Responsibilities:
Performs effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing, and assigning work, and related activities.
Administers Social Services programs and services ensuring compliance with federal and state laws and requirements; conducts strategic planning in accordance with mission, vision and values, program evaluation, personnel management, budgeting, communication and resource acquisition and management; provides oversight of all financial aspects of Social Services’ multimillion dollar budget with complex funding mechanism and reporting.
Represents the County in numerous community efforts; serves on boards, commissions, task forces, etc. which focus on improvement of health and human services at the local and state level; may assume leadership positions on such boards, commissions, and task forces; serves as lead for the Allocations Review process that reviews funding request from outside organizations.
Serves as Manager of Emergency Services for the Social Services Department; responsible for operation of emergency shelters and staffing or assigning staff to Emergency Operations Center as required.
Requirements:
Any combination of education and experience equivalent to a Master’s degree in human services, public administration or related field; extensive experience in management in a human services field, preferably in local government to include extensive supervisory experience.
Must possess reliable transportation to work site(s).
Knowledge of federal, state, and local laws, regulations and standards controlling programs as well as all aspects of funding from those levels of government; management principles; supervisory best practices; quality assurance; verbal and written communication skills; interpretation of law and policy that regulate programs and personnel; program development and evaluation.
Knowledge of social work programs to be used in joint decision making with individuals and families that are involved in child protective and adult protective services, foster care and adoption, as well as all other programs and services of Social Services: knowledge should include: theory; principles and practice; current social, economic and health issues, mental illness; intellectual disabilities; substance use disorders; corrections; rehabilitation and services to promote financial and social independence.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction; leadership techniques, principles, and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to establish and maintain effective working relationships with employees, department directors, County officials, representatives from the private sector or other localities and the public; express ideas concisely orally and in writing.
Click here for full job description. Accepting applications until 11:59pm EST on 10/31/23. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Victim Advocate – Limited Term
$49,000 / year + Full-Time County Benefits .
James City County’s Commonwealth’s Attorney’s Office seeks an individual to perform responsible work providing crisis intervention and referral services and assistance in applying for services to people who have been victims of crime.
Responsibilities:
Provides crisis intervention services, specialized counseling or referral to such services; keeps victims updated on investigation and adjudication developments; information on obtaining program services; information and guidance on compensation available to victims and victim impact statements.
Counsels victims about participating in the criminal justice process.
Prepares adult witnesses for participation in trial proceedings through counseling, courtroom tours, accompaniment to court, and explanation of judicial proceedings in which they will be participating.
Arranges and/or provides escort or other transportation services related to the investigation or adjudication of the case, if necessary and advisable.
Facilitates payment by the Virginia Supreme Court of all reasonable costs of forensic medical examinations of crime victims.
Coordinates and implements direct services to crime victims such as disseminating victim assistance materials, recommending written interagency service agreements, maintaining a directory of social services and community resources available to crime victims, and attending relevant meetings as a program representative.
Organizes and facilitates community outreach events and presentations.
Requirements:
Any combination of education and experience equivalent to high school diploma required; completion of college level courses in social sciences, criminal justice, or related fields preferred; some experience in direct delivery of human services preferred.
Must possess a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Knowledge of local and state criminal justice system; case management and crisis intervention techniques; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction preferred.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to interpret and explain policies and procedures; communicate effectively, both orally and in writing; establish and maintain effective working relationships with other employees and the public.
Click here for full job description. Accepting application until filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Aug 18, 2023
Full time
Victim Advocate – Limited Term
$49,000 / year + Full-Time County Benefits .
James City County’s Commonwealth’s Attorney’s Office seeks an individual to perform responsible work providing crisis intervention and referral services and assistance in applying for services to people who have been victims of crime.
Responsibilities:
Provides crisis intervention services, specialized counseling or referral to such services; keeps victims updated on investigation and adjudication developments; information on obtaining program services; information and guidance on compensation available to victims and victim impact statements.
Counsels victims about participating in the criminal justice process.
Prepares adult witnesses for participation in trial proceedings through counseling, courtroom tours, accompaniment to court, and explanation of judicial proceedings in which they will be participating.
Arranges and/or provides escort or other transportation services related to the investigation or adjudication of the case, if necessary and advisable.
Facilitates payment by the Virginia Supreme Court of all reasonable costs of forensic medical examinations of crime victims.
Coordinates and implements direct services to crime victims such as disseminating victim assistance materials, recommending written interagency service agreements, maintaining a directory of social services and community resources available to crime victims, and attending relevant meetings as a program representative.
Organizes and facilitates community outreach events and presentations.
Requirements:
Any combination of education and experience equivalent to high school diploma required; completion of college level courses in social sciences, criminal justice, or related fields preferred; some experience in direct delivery of human services preferred.
Must possess a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Knowledge of local and state criminal justice system; case management and crisis intervention techniques; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction preferred.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to interpret and explain policies and procedures; communicate effectively, both orally and in writing; establish and maintain effective working relationships with other employees and the public.
Click here for full job description. Accepting application until filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Utility Account Representative I/II/III (General Services – Solid Waste & Recycling)
$38,065 / year or higher DOQ + Full-Time County Benefits .
James City County’s General Services Department seeks an individual to perform responsible work assisting new and existing customers in existing department programs with billing, late notifications, and payment processes.
There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee.
Utility Account Representative I: $38,065 / year or higher DOQ
Utility Account Representative II: $40,699 / year or higher DOQ
Utility Account Representative III: $46,574 / year or higher DOQ
Responsibilities:
Assists with processing customer billing for services provided by the County’s contractual vendor; interprets and updates information from a variety of databases; calculates refunds due to a variety of situations outlined in the Departments Standard Operating Procedure Manual.
Researches and resolves problems using in-depth knowledge of General Services’ operations; negotiates payment extensions or arrangements with customers; initiates non-payment cart removal.
Responds to service-related phone calls and e-mails from customers; works to resolve a wide variety of difficult customer inquiries or complaints concerning curbside recycling services; explains policies and procedures to customers; appraises service concerns to determine causation and relays information to vendor.
Develops and maintains cooperative and professional relationships with employees, accounting representatives from all departments, and outside agencies.
Utility Account Representative III serves as lead worker in providing operational oversight; schedules and distributes workload among staff; provides training to staff as needed.
Requirements:
Any combination of education and experience equivalent to a high school diploma; college degree or courses in accounting or business management, or related field preferred; and some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service.
Must possess or be able to obtain within 30 days of hire, valid Virginia driver’s license and acceptable driving record based on James City County criteria.
Knowledge of standard office practices and procedures, equipment, and administration; general office computer software and associated equipment; knowledge of principles and processes for providing customers service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in the use of computer software programs including Microsoft Office Suite.
Ability to establish and implement effective administrative programs and procedures; plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology; use logic and reasoning to understand, analyze, and evaluate situations; exercise good judgment to make appropriate decisions; effectively communicate ideas and proposals verbally and in writing, to include the preparation of detailed logs which include numerical information; perform mathematical calculations.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Mar 31, 2023
Full time
Utility Account Representative I/II/III (General Services – Solid Waste & Recycling)
$38,065 / year or higher DOQ + Full-Time County Benefits .
James City County’s General Services Department seeks an individual to perform responsible work assisting new and existing customers in existing department programs with billing, late notifications, and payment processes.
There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee.
Utility Account Representative I: $38,065 / year or higher DOQ
Utility Account Representative II: $40,699 / year or higher DOQ
Utility Account Representative III: $46,574 / year or higher DOQ
Responsibilities:
Assists with processing customer billing for services provided by the County’s contractual vendor; interprets and updates information from a variety of databases; calculates refunds due to a variety of situations outlined in the Departments Standard Operating Procedure Manual.
Researches and resolves problems using in-depth knowledge of General Services’ operations; negotiates payment extensions or arrangements with customers; initiates non-payment cart removal.
Responds to service-related phone calls and e-mails from customers; works to resolve a wide variety of difficult customer inquiries or complaints concerning curbside recycling services; explains policies and procedures to customers; appraises service concerns to determine causation and relays information to vendor.
Develops and maintains cooperative and professional relationships with employees, accounting representatives from all departments, and outside agencies.
Utility Account Representative III serves as lead worker in providing operational oversight; schedules and distributes workload among staff; provides training to staff as needed.
Requirements:
Any combination of education and experience equivalent to a high school diploma; college degree or courses in accounting or business management, or related field preferred; and some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service.
Must possess or be able to obtain within 30 days of hire, valid Virginia driver’s license and acceptable driving record based on James City County criteria.
Knowledge of standard office practices and procedures, equipment, and administration; general office computer software and associated equipment; knowledge of principles and processes for providing customers service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in the use of computer software programs including Microsoft Office Suite.
Ability to establish and implement effective administrative programs and procedures; plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology; use logic and reasoning to understand, analyze, and evaluate situations; exercise good judgment to make appropriate decisions; effectively communicate ideas and proposals verbally and in writing, to include the preparation of detailed logs which include numerical information; perform mathematical calculations.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Customer Service Representative
$15.01 / hour. Part-Time and On-Call positions available (10-20 hours/week)
James City County’s Parks and Recreation Department seeks an individual to perform responsible work in the daily operation of assisting the Department including assisting patrons and monitoring activities; may act as lead worker. Responsibilities:
Provides customer service to the public and internal customers in person and over the telephone; provides information and directs patrons to desired areas.
Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports.
Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, shelters, and locker rooms; performs minor repairs and maintenance on equipment, grounds and any facility structures; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons.
Assists in the implementation of emergency action plan and responds to emergencies.
Schedules the use of meeting rooms and coordinates group rentals for paying groups; assists with the setup of tables and chairs, audiovisual equipment as needed.
Serves as a Notary; keeps inventory of office supplies and point-of-sale items and places orders.
Requirements:
Any combination of education and experience equivalent to a high school diploma (dependent on assigned location); some work experience which shall have involved assisting the public, general record keeping and handling money.
Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Must possess, or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardio Pulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping.
Skill in use of computer software including Microsoft Office Suite.
Ability to communicate with the public and coworkers in an effective, professional, and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions.
Click here for full job description. Accepting application until filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Mar 31, 2023
Part time
Customer Service Representative
$15.01 / hour. Part-Time and On-Call positions available (10-20 hours/week)
James City County’s Parks and Recreation Department seeks an individual to perform responsible work in the daily operation of assisting the Department including assisting patrons and monitoring activities; may act as lead worker. Responsibilities:
Provides customer service to the public and internal customers in person and over the telephone; provides information and directs patrons to desired areas.
Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports.
Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, shelters, and locker rooms; performs minor repairs and maintenance on equipment, grounds and any facility structures; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons.
Assists in the implementation of emergency action plan and responds to emergencies.
Schedules the use of meeting rooms and coordinates group rentals for paying groups; assists with the setup of tables and chairs, audiovisual equipment as needed.
Serves as a Notary; keeps inventory of office supplies and point-of-sale items and places orders.
Requirements:
Any combination of education and experience equivalent to a high school diploma (dependent on assigned location); some work experience which shall have involved assisting the public, general record keeping and handling money.
Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Must possess, or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardio Pulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping.
Skill in use of computer software including Microsoft Office Suite.
Ability to communicate with the public and coworkers in an effective, professional, and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions.
Click here for full job description. Accepting application until filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
I. JOB SPECIFIC DUTIES AND RESPONSIBILITIES: Reporting to the senior associate director of LISCC, the assistant director serves as the co-chair for the Large Institution Supervisory Coordinating Committee (LISCC) Recovery and Resolution Preparedness (RRP) Program. The RRP Program, which the assistant director leads, is focused on the LISCC firms’ preparedness to recover from a deep stress or enter into a resolution, and, in turn, the Federal Reserve’s responsibilities should that occur. The review of preparedness is achieved through staff assessments of firms’ capabilities as well as the development of the Federal Reserve’s own analytical and operational preparation for a LISCC firm that is in deep stress or needs to be resolved. In addition, domestic and international regulatory coordination is a centerpiece of RRP because of the complexity of operations and cross-border presence of the LISCC firms. Duties for this role include the following: 1. In collaboration with the other Co-Chair, oversees the RRP Program Leadership Group (PLG) on all internal and international work, and horizonal and firm-specific examination, monitoring, and remediation work in the RRP. a. Develops a long-term strategic plan, including staffing and succession planning for the program b. As part of the annual supervisory planning process: i. Oversees RRP inputs into the supervisory planning process ii. Oversees the review and approval of LISCC program-wide baseline monitoring plans iii. Oversees the development of an annual supervisory plan for the RRP Program iv. Leads vetting and Steering Committee meetings v. Approves validation of all remediation and any supervisory messages sent from the RRP Program c. Provides performance feedback to all PLG Co-Leads and ensure feedback is provided to all members and other program participants on the schedule and in the format required by their local Federal Reserve (FR) entities d. Recommends response to principals on Title I plan review findings and communication e. Responds to the LISCC Program principals' requests for information and briefings 2. As appropriate, represents the Board of Governors in international and cross-border recovery and resolution forums a. Engages with senior leaders at the Federal Deposit Insurance Corporation (FDIC) regarding coordination of Title I work, staff recommendations to each agencies’ board, and messaging to firms and the public b. Represents or actively engages with representatives of the Federal Reserve System (FRS) in international and cross-border recovery and resolution forums including i. Trilateral Principal Level Exercise ii. Crisis Management Groups iii. Financial Stability Board Resolution Group 3. Supports the building of bilateral relationships with peer supervisors regarding recovery and resolution preparedness a. Within LISCC, across horizontal programs and Dedicated Supervisory Teams (DST) b. Domestically, including the FDIC, Office of the Comptroller of the Currency (OCC), Commodity Futures Trading Commission (CFTC), and the U.S. Treasury Department c. Internationally, including the Bank of England, the European Central Bank, and Swiss Financial Market Supervisory Authority (FINMA) 4. Provides leadership to the Board LISCC Section, LISCC function and the Supervision and Regulation division i. Contributes to strategy development and execution, workforce planning activities, and operational initiatives ii. Completes cross section, division and board projects as assigned 5. Must be able to travel domestically and internationally to meet the expectations noted above, up to 20 percent in any given quarter, within Board guidelines. 6. This position will require successful completion of a Board Tier 4 background investigation. II. DIVISION SPECIFIC REQUIREMENTS: Demonstrated expertise and leadership experience in the expectations of S&R officers: • Actively contribute to leadership of the Division as a whole and in a manner that has positive impact with respect to tone and substance beyond the specific program or sections for which we are responsible—help, guide, influence, impact, and work beyond your particular scope/focus; • Create an environment that seeks divergent views, fosters diversity, equity and inclusion, and perspectives to promote constant process improvement; • Lead and support the professional growth of all employees and help develop next-generation leaders; • Leverage diverse talents and positively impact culture and staff engagement; • Coordinate with and maintain strong working relationships with numerous stakeholders, including Board staff, Reserve Bank management, and colleagues at other supervisory agencies; • Achieve results in ambiguous situations by being adaptive and resilient, holding people accountable for agreed-upon results, managing for performance, and demonstrating professionalism and thoroughness by moving issues and projects to closure; • Work on complex issues where analysis of situations and data requires an in-depth evaluation of variable factors; • Leverage personal credibility, background, experience, and judgment to be influential with internal and external audiences; • Be able to demonstrate strong project management and execution capabilities, analytical skills, political savvy, and conflict mediation skills; • Manage all realms of performance effectively by setting clear expectations, assessing and differentiating performance, providing candid, continuous, two-way conversations with relevant feedback, and recognizing achievements. Position requires location in Washington, DC office once remote work period is complete. This position will require the successful completion of a Board Tier 4 background investigation.
III. KNOWLEDGE/SKILL/EDUCATION REQUIREMENTS: 1) Degree in Finance, Accounting, Business Administration or related field or equivalent experience. 2) Five or more years of supervision and regulation experience, banking experience, or legal regulatory experience. 3) Five or more years of experience managing a complex multi-layered organization, including matrixed relationships. Includes establishing aligned performance expectations, providing clear and actionable feedback, and developing people. 4) Strategic thinker with demonstrated strong project execution and project management capabilities, analytical skills, political savvy, and conflict mediation skills. 5) Demonstrated experience and commitment to fostering collaboration and employee engagement. 6) Ability to lead and manage staff and projects effectively, set priorities, assess performance, guide staff development and make budgetary recommendations. 7) Ability to balance competing interests among a variety of clients and readily readjust priorities to respond to pressing and changing client demands. Must be able to anticipate and meet the clients’ needs while maintaining high-quality end products. 8) Exceptional organization savvy and agility as demonstrated by ability to manage across organizational boundaries, building high performing teams, diminishing organizational silos, strengthening teams, and facilitating effective group and team dynamics. 9) Requires the ability to communicate effectively, both orally and in writing, with all levels of staff and management. IV. OFFICER SPECIFIC POSITION RESPONSIBILITIES: 1) Acts as responsible steward to the function(s), Division, and Board by demonstrating proficiency in the Board’s espoused competencies. 2) Balances and mitigates key organizational and functional risks where appropriate, and develops and executes sustainable risk mitigation strategies. 3) Fosters a continuous learning culture. 4) Exercises appropriate judgment and decision-making in complex situations. 5) Demonstrates innovation and thought leadership relevant to future-state organizational and functional people strategies. 6) Demonstrates strong leadership and management skills aligned to the Board’s espoused values. 7) Keeps skills and knowledge current and aligned to best practices relative to key rules, regulations, and policies, as well as economic, political, and social trends that affect the organization. Understands near-term and long-term needs for the organization and determines how operations should be positioned to meet such needs. 8) Demonstrates proficiency in political savvy, organizational savvy, and interpersonal communication skills. V. BOARD COMPETENCIES: 1) Decision Quality: Makes timely, thoughtful, strategic decisions 2) Learning Agility: Takes responsibility for building organizational agility 3) Drive for Excellence: Delivers results by developing shared vision and direction for the organization 4) Perspective and Strategic Agility: Leads and acts with the future in mind 5) Collaborative Relationships: Sets the tone for collaborative organization 6) Effective Communication: Effectively speaks and acts on behalf of the Board VI. PERSONAL RELATIONSHIPS: 1) Has regular contact with all staff in the function(s) to stay connected to the pulse of the division, provide leadership, and act as a role model. 2) Has frequent contact with senior staff and other professionals in the division, elsewhere at the Board, and the Reserve Banks regarding matters pertaining to area(s) of responsibility. 3) Has frequent contact with members of the Board, both in discussions and through memoranda, regarding matters pertaining to area(s) of responsibility. 4) Has frequent contact with individuals from other federal agencies, international organizations, and in the private sector regarding the subject matters in area(s) of responsibilities. VII. INTERNAL MANAGEMENT RESPONSIBILITIES: 1) Provides guidance, coaching, and feedback to, and conducts performance reviews for managers and other direct reports, and ensures same is provided to all function staff. 2) Responsible for accomplishing approved program objectives for area(s) of responsibility within the financial and personnel resources allocated by the Board and the division's senior management. 3) Participates in the development of the division’s strategic plan, goals, and budget. Recommends program objectives and their priorities for area(s) of responsibility. 4) Recommends personnel actions involving promotions, reclassifications, merit increases, and reassignments or separations in area(s) of responsibility. VIII. POSITION DEMANDS: 1) Ability to exercise independent and sound judgment in establishing objectives for assigned area(s) of responsibility that provide support and services for the divisions and Board’s missions. 2) Ability to translate customer service and organizational development theories and best practices into effective strategies for adoption in area(s) of responsibility to achieve and maintain high levels of customer service. 3) Ability to communicate effectively, both orally and in writing, to the Board and individual members thereof, senior Board staff, other Board and Reserve Bank staff: and staff at other government agencies and in the private sector on complex and technical matters. 4) Ability to be an effective spokesperson and advocate for the Board and the division in outside contacts, which may involve significant business dealings. 5) Ability to operate under pressure to meet deadlines accurately and in a timely manner.
Mar 21, 2022
Full time
I. JOB SPECIFIC DUTIES AND RESPONSIBILITIES: Reporting to the senior associate director of LISCC, the assistant director serves as the co-chair for the Large Institution Supervisory Coordinating Committee (LISCC) Recovery and Resolution Preparedness (RRP) Program. The RRP Program, which the assistant director leads, is focused on the LISCC firms’ preparedness to recover from a deep stress or enter into a resolution, and, in turn, the Federal Reserve’s responsibilities should that occur. The review of preparedness is achieved through staff assessments of firms’ capabilities as well as the development of the Federal Reserve’s own analytical and operational preparation for a LISCC firm that is in deep stress or needs to be resolved. In addition, domestic and international regulatory coordination is a centerpiece of RRP because of the complexity of operations and cross-border presence of the LISCC firms. Duties for this role include the following: 1. In collaboration with the other Co-Chair, oversees the RRP Program Leadership Group (PLG) on all internal and international work, and horizonal and firm-specific examination, monitoring, and remediation work in the RRP. a. Develops a long-term strategic plan, including staffing and succession planning for the program b. As part of the annual supervisory planning process: i. Oversees RRP inputs into the supervisory planning process ii. Oversees the review and approval of LISCC program-wide baseline monitoring plans iii. Oversees the development of an annual supervisory plan for the RRP Program iv. Leads vetting and Steering Committee meetings v. Approves validation of all remediation and any supervisory messages sent from the RRP Program c. Provides performance feedback to all PLG Co-Leads and ensure feedback is provided to all members and other program participants on the schedule and in the format required by their local Federal Reserve (FR) entities d. Recommends response to principals on Title I plan review findings and communication e. Responds to the LISCC Program principals' requests for information and briefings 2. As appropriate, represents the Board of Governors in international and cross-border recovery and resolution forums a. Engages with senior leaders at the Federal Deposit Insurance Corporation (FDIC) regarding coordination of Title I work, staff recommendations to each agencies’ board, and messaging to firms and the public b. Represents or actively engages with representatives of the Federal Reserve System (FRS) in international and cross-border recovery and resolution forums including i. Trilateral Principal Level Exercise ii. Crisis Management Groups iii. Financial Stability Board Resolution Group 3. Supports the building of bilateral relationships with peer supervisors regarding recovery and resolution preparedness a. Within LISCC, across horizontal programs and Dedicated Supervisory Teams (DST) b. Domestically, including the FDIC, Office of the Comptroller of the Currency (OCC), Commodity Futures Trading Commission (CFTC), and the U.S. Treasury Department c. Internationally, including the Bank of England, the European Central Bank, and Swiss Financial Market Supervisory Authority (FINMA) 4. Provides leadership to the Board LISCC Section, LISCC function and the Supervision and Regulation division i. Contributes to strategy development and execution, workforce planning activities, and operational initiatives ii. Completes cross section, division and board projects as assigned 5. Must be able to travel domestically and internationally to meet the expectations noted above, up to 20 percent in any given quarter, within Board guidelines. 6. This position will require successful completion of a Board Tier 4 background investigation. II. DIVISION SPECIFIC REQUIREMENTS: Demonstrated expertise and leadership experience in the expectations of S&R officers: • Actively contribute to leadership of the Division as a whole and in a manner that has positive impact with respect to tone and substance beyond the specific program or sections for which we are responsible—help, guide, influence, impact, and work beyond your particular scope/focus; • Create an environment that seeks divergent views, fosters diversity, equity and inclusion, and perspectives to promote constant process improvement; • Lead and support the professional growth of all employees and help develop next-generation leaders; • Leverage diverse talents and positively impact culture and staff engagement; • Coordinate with and maintain strong working relationships with numerous stakeholders, including Board staff, Reserve Bank management, and colleagues at other supervisory agencies; • Achieve results in ambiguous situations by being adaptive and resilient, holding people accountable for agreed-upon results, managing for performance, and demonstrating professionalism and thoroughness by moving issues and projects to closure; • Work on complex issues where analysis of situations and data requires an in-depth evaluation of variable factors; • Leverage personal credibility, background, experience, and judgment to be influential with internal and external audiences; • Be able to demonstrate strong project management and execution capabilities, analytical skills, political savvy, and conflict mediation skills; • Manage all realms of performance effectively by setting clear expectations, assessing and differentiating performance, providing candid, continuous, two-way conversations with relevant feedback, and recognizing achievements. Position requires location in Washington, DC office once remote work period is complete. This position will require the successful completion of a Board Tier 4 background investigation.
III. KNOWLEDGE/SKILL/EDUCATION REQUIREMENTS: 1) Degree in Finance, Accounting, Business Administration or related field or equivalent experience. 2) Five or more years of supervision and regulation experience, banking experience, or legal regulatory experience. 3) Five or more years of experience managing a complex multi-layered organization, including matrixed relationships. Includes establishing aligned performance expectations, providing clear and actionable feedback, and developing people. 4) Strategic thinker with demonstrated strong project execution and project management capabilities, analytical skills, political savvy, and conflict mediation skills. 5) Demonstrated experience and commitment to fostering collaboration and employee engagement. 6) Ability to lead and manage staff and projects effectively, set priorities, assess performance, guide staff development and make budgetary recommendations. 7) Ability to balance competing interests among a variety of clients and readily readjust priorities to respond to pressing and changing client demands. Must be able to anticipate and meet the clients’ needs while maintaining high-quality end products. 8) Exceptional organization savvy and agility as demonstrated by ability to manage across organizational boundaries, building high performing teams, diminishing organizational silos, strengthening teams, and facilitating effective group and team dynamics. 9) Requires the ability to communicate effectively, both orally and in writing, with all levels of staff and management. IV. OFFICER SPECIFIC POSITION RESPONSIBILITIES: 1) Acts as responsible steward to the function(s), Division, and Board by demonstrating proficiency in the Board’s espoused competencies. 2) Balances and mitigates key organizational and functional risks where appropriate, and develops and executes sustainable risk mitigation strategies. 3) Fosters a continuous learning culture. 4) Exercises appropriate judgment and decision-making in complex situations. 5) Demonstrates innovation and thought leadership relevant to future-state organizational and functional people strategies. 6) Demonstrates strong leadership and management skills aligned to the Board’s espoused values. 7) Keeps skills and knowledge current and aligned to best practices relative to key rules, regulations, and policies, as well as economic, political, and social trends that affect the organization. Understands near-term and long-term needs for the organization and determines how operations should be positioned to meet such needs. 8) Demonstrates proficiency in political savvy, organizational savvy, and interpersonal communication skills. V. BOARD COMPETENCIES: 1) Decision Quality: Makes timely, thoughtful, strategic decisions 2) Learning Agility: Takes responsibility for building organizational agility 3) Drive for Excellence: Delivers results by developing shared vision and direction for the organization 4) Perspective and Strategic Agility: Leads and acts with the future in mind 5) Collaborative Relationships: Sets the tone for collaborative organization 6) Effective Communication: Effectively speaks and acts on behalf of the Board VI. PERSONAL RELATIONSHIPS: 1) Has regular contact with all staff in the function(s) to stay connected to the pulse of the division, provide leadership, and act as a role model. 2) Has frequent contact with senior staff and other professionals in the division, elsewhere at the Board, and the Reserve Banks regarding matters pertaining to area(s) of responsibility. 3) Has frequent contact with members of the Board, both in discussions and through memoranda, regarding matters pertaining to area(s) of responsibility. 4) Has frequent contact with individuals from other federal agencies, international organizations, and in the private sector regarding the subject matters in area(s) of responsibilities. VII. INTERNAL MANAGEMENT RESPONSIBILITIES: 1) Provides guidance, coaching, and feedback to, and conducts performance reviews for managers and other direct reports, and ensures same is provided to all function staff. 2) Responsible for accomplishing approved program objectives for area(s) of responsibility within the financial and personnel resources allocated by the Board and the division's senior management. 3) Participates in the development of the division’s strategic plan, goals, and budget. Recommends program objectives and their priorities for area(s) of responsibility. 4) Recommends personnel actions involving promotions, reclassifications, merit increases, and reassignments or separations in area(s) of responsibility. VIII. POSITION DEMANDS: 1) Ability to exercise independent and sound judgment in establishing objectives for assigned area(s) of responsibility that provide support and services for the divisions and Board’s missions. 2) Ability to translate customer service and organizational development theories and best practices into effective strategies for adoption in area(s) of responsibility to achieve and maintain high levels of customer service. 3) Ability to communicate effectively, both orally and in writing, to the Board and individual members thereof, senior Board staff, other Board and Reserve Bank staff: and staff at other government agencies and in the private sector on complex and technical matters. 4) Ability to be an effective spokesperson and advocate for the Board and the division in outside contacts, which may involve significant business dealings. 5) Ability to operate under pressure to meet deadlines accurately and in a timely manner.