Program Coordinator

  • Harvard University
  • Cambridge, Massachusetts, United States, 02138
  • Feb 14, 2020
Full time Education

Job Description

Harvard University

Program Coordinator
Harvard Graduate School of Education

Job Summary

The Program Coordinator (PC) is a member of a fast-paced, customer service-oriented team in the Professional Education (PPE) unit at the Harvard Graduate School of Education (HGSE), which serves more than ten thousand educators in early childhood, K-12, and higher education around the world each year through a diverse portfolio of professional learning offerings. The PC reports to the Senior Program Manager.
The Program Coordinator is responsible for administrative coordination of an annual portfolio of professional education programs, products, and services in both face-to-face and online formats. Under the guidance of Program Managers, the PC is responsible for partnering with other team members to deliver exceptional customer service to faculty and program participants toward our ultimate goal of producing outstanding professional learning experiences. The PC serves as an ambassador of HGSE Professional Education at all programs.

Job Code
403134 Coordinator I

Job-Specific Responsibilities

  • Conducts the planning and execution of program activities, using a production checklist and timeline, and adhering to programmatic deadlines. Works to anticipate participants' logistical needs and responds to participant inquiries by telephone and email.
  • Communicates regularly with key program stakeholders including the Assistant Director of Program Operations, Program Managers, Portfolio Directors, Educational Chairs, program faculty and facilitators, other program team members, and Admissions and Finance teams.
  • Develops and disseminates program schedules, material production schedules, mailings, and participant communication in accordance with established program timelines and best practices.
  • Organizes all program material production, including program websites, readings and assignments, digital and printed program materials, signage, evaluations, etc.Arranges and coordinates all program logistics in close collaboration with on- and off-campus partners (Operations, IT, Catering, etc.), including program space and special-event venues, media and IT services, catering, transportation, school visits, tours, and other program-related activities.
  • Regularly collaborates with colleagues on program-related projects and executes other duties in support of PPE's work.
  • Delegates work to student interns, offering guidance as necessary and ensuring satisfactory completion of assigned tasks. In collaboration with Program Managers, contributes to and works within program budgets; processes all program-related invoices and PCARD transactions, reimbursements in a timely way; monitors and reconciles expenses and reviews contracts as necessary.
  • Assists with other projects and work as necessary.

Basic Qualifications

  • College background or 2+ years working in a professional environment.
  • Program management, event or conference management experience in a professional setting required.
  • Customer-service orientation and experience.
  • Please reference your ability to meet these job requirements in your resume; cover letter is required.
  • Must be able to work overtime hours in the mornings, evenings and on weekends as required for program delivery, predominantly during the summer. Due to our rigorous program schedule, we are generally not able to approve planned time off during our busy operational period from May to mid-August.
  • Must have the physical ability to lift and move materials and furniture, up to 20 lbs.

Additional Qualifications

  • Strong interpersonal, leadership and teamwork skills.
  • Strong written communication skills.
  • Skilled working in a deadline-oriented environment while managing multiple concurrent priorities, working both independently and as a team member.
  • Willingness and interest to contribute to organizational learning and a commitment to enthusiastically support the overall activity of the unit.
  • Familiarity with Harvard and/or the education sector preferred.
  • Comfort with public speaking, specifically in addressing groups of program participants.
  • Ability to work in an open office environment.
  • Fluency in a second language is a plus.

Additional Information

HGSE is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.

HGSE Human Resources values diversity in all forms, and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions. We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows each individual to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school.
We do this by:

• Hiring and retaining staff reflecting the diversity of those we serve;
• Providing employees opportunities to learn, grow, and be challenged;
• Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation;
• Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion;
• Communicating transparently and respectfully; and
• Fostering an inclusive, respectful, and professional work environment

We regret that the Harvard Graduate School of Education does not provide Visa sponsorship.

About the Harvard Graduate School of Education

Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit:

Job Function
General Administration

Sub Unit

USA - MA - Cambridge


Time Status

55 - Hvd Union Cler & Tech Workers

Salary Grade

Pre-Employment Screening

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.


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