JOB DESCRIPTION
Lincolnshire, Illinois
JOB TITLE:H/K ROOM ATTENDANT JOB ACCOUNT #: 61125001 DEPARTMENT: HOUSEKEEPING REPORTS TO: H/K EXECUTIVE ISSUE DATE: JANUARY 1, 2017
PURPOSE AND PERFORMANCE GOALS Ensures the guest rooms exceed brand standards for cleanliness and orderliness, and that the housekeeping staff exceeds brand standards for friendliness and helpfulness to the guest. ESSENTIAL DUTIES AND RESPONSIBILITIES Cleans/maintains the cleanliness of guest rooms. The essential duties and responsibilities for this position include the following (other duties may be assigned): • Sorts, counts, folds, marks, or carries linens. • Makes beds and changes linens in guest rooms. • Cleans bathroom and replaces terry. • Replenishes supplies such as drinking glasses and writing supplies. • Straightens furniture. • Sweeps, scrubs, and polishes floor. • Dusts furniture, vacuums floors. • Spot cleans walls and woodwork. • Washes windows, door panels, and sills. • Empties wastebaskets, and empties and cleans ashtrays. • Replenishes bathroom supplies. • Cleans a standard of 16 rooms per day. • Reports maintenance deficiencies. • Transfers item left in rooms to lost and found, and documents the finding of the item SUPERVISORY RESPONSIBILITIES – Not applicable QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Less than high school diploma. At least 6 months housekeeping experience preferred. LANGUAGE SKILLS Must be able to communicate clearly with guests, customers, supervisors, and fellow employees. MATHEMATICAL SKILLS – Not applicable REASONING ABILITY Must be able to make appropriate judgments regarding the process of cleaning guest rooms. CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable PHYSICAL DEMANDS Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to push/pull/lift up to 50 pounds. Job frequently requires standing, walking, kneeling, crouching. Must be able to effectively clean guest rooms. HOURS Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
- Employees are held accountable for all duties of job -
Acknowledgement: I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.
Mar 11, 2024
Full time
JOB DESCRIPTION
Lincolnshire, Illinois
JOB TITLE:H/K ROOM ATTENDANT JOB ACCOUNT #: 61125001 DEPARTMENT: HOUSEKEEPING REPORTS TO: H/K EXECUTIVE ISSUE DATE: JANUARY 1, 2017
PURPOSE AND PERFORMANCE GOALS Ensures the guest rooms exceed brand standards for cleanliness and orderliness, and that the housekeeping staff exceeds brand standards for friendliness and helpfulness to the guest. ESSENTIAL DUTIES AND RESPONSIBILITIES Cleans/maintains the cleanliness of guest rooms. The essential duties and responsibilities for this position include the following (other duties may be assigned): • Sorts, counts, folds, marks, or carries linens. • Makes beds and changes linens in guest rooms. • Cleans bathroom and replaces terry. • Replenishes supplies such as drinking glasses and writing supplies. • Straightens furniture. • Sweeps, scrubs, and polishes floor. • Dusts furniture, vacuums floors. • Spot cleans walls and woodwork. • Washes windows, door panels, and sills. • Empties wastebaskets, and empties and cleans ashtrays. • Replenishes bathroom supplies. • Cleans a standard of 16 rooms per day. • Reports maintenance deficiencies. • Transfers item left in rooms to lost and found, and documents the finding of the item SUPERVISORY RESPONSIBILITIES – Not applicable QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Less than high school diploma. At least 6 months housekeeping experience preferred. LANGUAGE SKILLS Must be able to communicate clearly with guests, customers, supervisors, and fellow employees. MATHEMATICAL SKILLS – Not applicable REASONING ABILITY Must be able to make appropriate judgments regarding the process of cleaning guest rooms. CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable PHYSICAL DEMANDS Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to push/pull/lift up to 50 pounds. Job frequently requires standing, walking, kneeling, crouching. Must be able to effectively clean guest rooms. HOURS Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
- Employees are held accountable for all duties of job -
Acknowledgement: I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.
Salary Range: $18.68 Hourly Onwards
JOB SUMMARY
This position is responsible for welcoming visitors to the Douglasville Welcome Center. The person in this position provides accurate information on the local and regional tourism product to include way-finding, hotels, attractions, merchants, and events. Ensures the Welcome Center is kept in organized, neat condition and manages administrative tasks such as answering phones, ordering office supplies and processing invoices .
ESSENTIAL JOB FUNCTIONS
Maintains a working knowledge of Douglasville’s tourism inventory including accommodations, retail, restaurants, attractions, events, exhibits, and related tourist services available
Responds to inquiries and needs of walk-in visitors and telephone and email requests representing the City in a friendly and welcoming manner
Manages administrative tasks such as ordering office supplies, swag, retail, and uniforms
Aids travelers regarding planning routes, locating lodging, and other attractions in the area that may be of interest
Maintains and organizes the Douglasville Welcome Center, to include presentation of print publications and general housekeeping
Oversees the general maintenance of the Welcome Center, its equipment, and the surrounding areas
Processes invoices and travel requests in a timely manner Manages retail sales, cash register operation, and monetary transactions including counting the cash box monthly
Contacts other visitor centers throughout the state to maintain brochure inventory
Aids at meetings and special events, which may sometimes fall on evenings and/or weekends
Aids at meetings and s pecia l events, which may sometimes fall on evenings and/or weekends
Other duties as assigned including specia l projects, marketing and general support to the Tourism Program Manager
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires a high school diploma. Bachelor’s degree from an accredited college or university in business, hospitality, tourism or closely related field preferred; three (3) years of related experience in field or any equivalent combination of education, training, and experience which provides the required knowledge, skills and abilities for this job. Must possess and maintain a valid Georgia Driver’s license.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of Convention and Visitor Bureau operations and current practices in the tourism industry, specifically in similar-sized jurisdictions;
Good written and verbal communication skills;
Responsible for the department’s ability to attract additional local visitors, resulting in additional revenues for local business and government;
Ability to remain current on the latest technological advances in tourism ;
Ability to interface directly with the public and facilitate and negotiate; and recognize and capitalize on opportunity; and
Ability in working with other members of the City staff and the community.
PHYSICAL DEMANDS
The work requires the incumbent to sit long periods of time at a desk; stand to file; walk through building to perform needed tasks; dragging and lifting boxes of paper, files and supplies up to 25 lbs.; pulling and pushing file drawers open and closed; stooping, crouching, bending, squatting and kneeling to retrieve files and boxes; occasional crawling to retrieve items under desk, etc., feeling for needed objects on desk and in file drawers; reaching and twisting in chair to reach phone and files; filing and sorting of files; driving to appointments and seminars in City or personal vehicle; writing, typing, using computer and answering telephone in daily duties of job; simple grasping of objects and files and using fingers for fine manipulation of using computer keyboard; static, rotational, flexing and extension of head and neck needed to answer phone and turn to find files; near acuity vision, color vision and up, down, right and left field of vision needed; requires speaking, hearing, and dealing with employees and the public.
WORK ENVIRONMENT
Primarily works in air-conditioned environment in an office setting. Occasionally outdoors walking to other City Departments and driving a car to meetings and seminars which may involve working in all types of weather. Exposed to constant noise and dust/mites. Medium stress level.
Jun 14, 2023
Part time
Salary Range: $18.68 Hourly Onwards
JOB SUMMARY
This position is responsible for welcoming visitors to the Douglasville Welcome Center. The person in this position provides accurate information on the local and regional tourism product to include way-finding, hotels, attractions, merchants, and events. Ensures the Welcome Center is kept in organized, neat condition and manages administrative tasks such as answering phones, ordering office supplies and processing invoices .
ESSENTIAL JOB FUNCTIONS
Maintains a working knowledge of Douglasville’s tourism inventory including accommodations, retail, restaurants, attractions, events, exhibits, and related tourist services available
Responds to inquiries and needs of walk-in visitors and telephone and email requests representing the City in a friendly and welcoming manner
Manages administrative tasks such as ordering office supplies, swag, retail, and uniforms
Aids travelers regarding planning routes, locating lodging, and other attractions in the area that may be of interest
Maintains and organizes the Douglasville Welcome Center, to include presentation of print publications and general housekeeping
Oversees the general maintenance of the Welcome Center, its equipment, and the surrounding areas
Processes invoices and travel requests in a timely manner Manages retail sales, cash register operation, and monetary transactions including counting the cash box monthly
Contacts other visitor centers throughout the state to maintain brochure inventory
Aids at meetings and special events, which may sometimes fall on evenings and/or weekends
Aids at meetings and s pecia l events, which may sometimes fall on evenings and/or weekends
Other duties as assigned including specia l projects, marketing and general support to the Tourism Program Manager
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires a high school diploma. Bachelor’s degree from an accredited college or university in business, hospitality, tourism or closely related field preferred; three (3) years of related experience in field or any equivalent combination of education, training, and experience which provides the required knowledge, skills and abilities for this job. Must possess and maintain a valid Georgia Driver’s license.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of Convention and Visitor Bureau operations and current practices in the tourism industry, specifically in similar-sized jurisdictions;
Good written and verbal communication skills;
Responsible for the department’s ability to attract additional local visitors, resulting in additional revenues for local business and government;
Ability to remain current on the latest technological advances in tourism ;
Ability to interface directly with the public and facilitate and negotiate; and recognize and capitalize on opportunity; and
Ability in working with other members of the City staff and the community.
PHYSICAL DEMANDS
The work requires the incumbent to sit long periods of time at a desk; stand to file; walk through building to perform needed tasks; dragging and lifting boxes of paper, files and supplies up to 25 lbs.; pulling and pushing file drawers open and closed; stooping, crouching, bending, squatting and kneeling to retrieve files and boxes; occasional crawling to retrieve items under desk, etc., feeling for needed objects on desk and in file drawers; reaching and twisting in chair to reach phone and files; filing and sorting of files; driving to appointments and seminars in City or personal vehicle; writing, typing, using computer and answering telephone in daily duties of job; simple grasping of objects and files and using fingers for fine manipulation of using computer keyboard; static, rotational, flexing and extension of head and neck needed to answer phone and turn to find files; near acuity vision, color vision and up, down, right and left field of vision needed; requires speaking, hearing, and dealing with employees and the public.
WORK ENVIRONMENT
Primarily works in air-conditioned environment in an office setting. Occasionally outdoors walking to other City Departments and driving a car to meetings and seminars which may involve working in all types of weather. Exposed to constant noise and dust/mites. Medium stress level.
$750 Bonus Payout: After the first 30 days of employment, $250 of the bonus will be added to the eligible employees’ paycheck; after the first 60 days of employment, $250 will be added to the eligible employees’ paycheck; After the first 90 days of employment, $250 of the bonus will be added to the eligible employees’ paycheck. Only eligible if the they are currently employed at time of payout. (***Bonus does not apply to re-hires hired back within a year of leaving K.I.G.R.; also does not apply to current employees requesting a transfer.***)
Host / Hostess Job Summary
A Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.
Responsibilities:
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Use visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Tend to special Guest needs and requests
Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Contribute to team effort by accomplishing related results as needed
All other duties as assigned
Requirements:
Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
Must be able to walk and stand during entire shift
Must be able to reach, bend, stoop and wipe
Must be able to articulate clear greetings and farewells to Guests
Must be able to understand requests for assistance
Must be able to carry trays or supplies (10-30 lbs.)
A desire to help out where needed and work as part of a team
Passion for providing extraordinary service
The ability to thrive in a fast-paced environment
An appetite for learning (and great food)
Flexibility to work a variety of shifts
6 months experience in a full-service restaurant preferred
Must be upbeat, outgoing and positive
Must be able to assist Guests and possess great Guest relations skills
Ability to work positively in a fast-paced environment
Ability to stand/walk and stay focused and alert for extended periods of time
Ability to work effectively within a team
Ability to effectively communicate on the telephone.
Host/Hostess top skills & proficiencies:
Customer Service
People Skills
Professionalism
High Energy
Multitask
Thoroughness
Planning
Basic Math
Teamwork
Attention to Detail
Verbal Communication
Organized
Flexible
Management Skills
Essential Physical Requirements
100% -- Stands during entire shift.
90% -- Verbally communicates with guests and phone.
75% -- Reaches, bends and stoops frequently.
20% -- Carries 35 lbs./high chairs/heavy trays about ten times per shift or over medium distances (20-30 feet).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com .
Apr 20, 2021
Full time
$750 Bonus Payout: After the first 30 days of employment, $250 of the bonus will be added to the eligible employees’ paycheck; after the first 60 days of employment, $250 will be added to the eligible employees’ paycheck; After the first 90 days of employment, $250 of the bonus will be added to the eligible employees’ paycheck. Only eligible if the they are currently employed at time of payout. (***Bonus does not apply to re-hires hired back within a year of leaving K.I.G.R.; also does not apply to current employees requesting a transfer.***)
Host / Hostess Job Summary
A Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.
Responsibilities:
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Use visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Tend to special Guest needs and requests
Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Contribute to team effort by accomplishing related results as needed
All other duties as assigned
Requirements:
Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
Must be able to walk and stand during entire shift
Must be able to reach, bend, stoop and wipe
Must be able to articulate clear greetings and farewells to Guests
Must be able to understand requests for assistance
Must be able to carry trays or supplies (10-30 lbs.)
A desire to help out where needed and work as part of a team
Passion for providing extraordinary service
The ability to thrive in a fast-paced environment
An appetite for learning (and great food)
Flexibility to work a variety of shifts
6 months experience in a full-service restaurant preferred
Must be upbeat, outgoing and positive
Must be able to assist Guests and possess great Guest relations skills
Ability to work positively in a fast-paced environment
Ability to stand/walk and stay focused and alert for extended periods of time
Ability to work effectively within a team
Ability to effectively communicate on the telephone.
Host/Hostess top skills & proficiencies:
Customer Service
People Skills
Professionalism
High Energy
Multitask
Thoroughness
Planning
Basic Math
Teamwork
Attention to Detail
Verbal Communication
Organized
Flexible
Management Skills
Essential Physical Requirements
100% -- Stands during entire shift.
90% -- Verbally communicates with guests and phone.
75% -- Reaches, bends and stoops frequently.
20% -- Carries 35 lbs./high chairs/heavy trays about ten times per shift or over medium distances (20-30 feet).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com .
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $14.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The House Person will be responsible for the daily ownership and operational execution of the Housekeeping Department. This will include the processing of tasks. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Assist room attendants with heavy items such as mattresses and linens.
Deliver linens and other supplies to room attendants and stock closets on assigned floors.
Maintain cleanliness and organization of floor closets and vending areas.
Respond to guests' requests such as delivery of housekeeping supplies in a timely and efficient manner in respect to our standards.
Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
Able to utilize the radio system as well as the HotSOS application to accept requests inputted by all departments at the hotel.
Familiarity with the duties responsible for attending to the chutes as well as the carpets.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Assist with collecting newspaper and other items for recycling.
Ability to follow directions, perform tasks with attention to detail, speed, accuracy and follow-through.
Ability to work without direct supervision.
Replenish supplies and equipment as needed during the shift.
Report any faulty equipment, linen shortages, maintenance needs, safely hazards and other problems immediately to your supervisor.
Restock work areas for the next shift as assigned .
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Computer efficient in both Excel and Word is preferred.
Must work both independently and in a team environment.
Successfully complete the training and certification process for this position.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Reading and counting is essential.
Must be able to work on site due to daily needs of the job requirements.
SRMS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com .
Apr 20, 2021
Full time
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $14.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The House Person will be responsible for the daily ownership and operational execution of the Housekeeping Department. This will include the processing of tasks. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Assist room attendants with heavy items such as mattresses and linens.
Deliver linens and other supplies to room attendants and stock closets on assigned floors.
Maintain cleanliness and organization of floor closets and vending areas.
Respond to guests' requests such as delivery of housekeeping supplies in a timely and efficient manner in respect to our standards.
Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
Able to utilize the radio system as well as the HotSOS application to accept requests inputted by all departments at the hotel.
Familiarity with the duties responsible for attending to the chutes as well as the carpets.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Assist with collecting newspaper and other items for recycling.
Ability to follow directions, perform tasks with attention to detail, speed, accuracy and follow-through.
Ability to work without direct supervision.
Replenish supplies and equipment as needed during the shift.
Report any faulty equipment, linen shortages, maintenance needs, safely hazards and other problems immediately to your supervisor.
Restock work areas for the next shift as assigned .
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Computer efficient in both Excel and Word is preferred.
Must work both independently and in a team environment.
Successfully complete the training and certification process for this position.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Reading and counting is essential.
Must be able to work on site due to daily needs of the job requirements.
SRMS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com .
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $13.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The Public Area Attendant will be responsible for the daily ownership and operational execution of the Housekeeping Department. The Public Area Attendant is responsible for maintaining the highest quality standards in all public areas, assisting and supporting all Housekeeping Associates in assigned areas, assisting with any special cleaning projects. Common Public Areas include, but are not limited to inside and outside areas, including: foyers, restrooms, offices, conference space porches, public walkways, lobbies, fitness center, pool area and salon. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Maintain established cleaning procedures.
Smile and take ownership while providing our guests with quality service.
Must be able to work independently & as part of a team.
Clean multiple common areas in a timely and efficient manner.
Practice safety standards at all times.
Follow department standards as well as assist in implementing new procedures for continuous improvement.
Ensure that restrooms are maintained and refreshed with supplies on a continuous basis.
Remain alert, courteous and helpful to the guests and co-workers at all times.
Ensure all storage areas are clean and well maintained.
Maintain all cleaning equipment and supplies.
Organize, store, and distribute supplies.
Document maintenance request on a daily basis.
Set up and organize workstation with designated supplies and equipment, including replenishing supplies and equipment as needed during the shift.
Must be able to motivate by example either on the production floor or, in a classroom environment.
Ability to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment.
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Basic knowledge of Housekeeping, preferred.
Successfully complete the training and certification process for this position.
Must work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Must be able to work on site due to daily needs of the job requirements.
SRMS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com .
Apr 20, 2021
Full time
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $13.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The Public Area Attendant will be responsible for the daily ownership and operational execution of the Housekeeping Department. The Public Area Attendant is responsible for maintaining the highest quality standards in all public areas, assisting and supporting all Housekeeping Associates in assigned areas, assisting with any special cleaning projects. Common Public Areas include, but are not limited to inside and outside areas, including: foyers, restrooms, offices, conference space porches, public walkways, lobbies, fitness center, pool area and salon. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Maintain established cleaning procedures.
Smile and take ownership while providing our guests with quality service.
Must be able to work independently & as part of a team.
Clean multiple common areas in a timely and efficient manner.
Practice safety standards at all times.
Follow department standards as well as assist in implementing new procedures for continuous improvement.
Ensure that restrooms are maintained and refreshed with supplies on a continuous basis.
Remain alert, courteous and helpful to the guests and co-workers at all times.
Ensure all storage areas are clean and well maintained.
Maintain all cleaning equipment and supplies.
Organize, store, and distribute supplies.
Document maintenance request on a daily basis.
Set up and organize workstation with designated supplies and equipment, including replenishing supplies and equipment as needed during the shift.
Must be able to motivate by example either on the production floor or, in a classroom environment.
Ability to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment.
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Basic knowledge of Housekeeping, preferred.
Successfully complete the training and certification process for this position.
Must work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Must be able to work on site due to daily needs of the job requirements.
SRMS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com .
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $14.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The Room Attendant will be responsible for the daily ownership and operational execution of the Housekeeping Department. Room attendants must be comfortable communicating with guests they encounter, as well as the Housekeeping staff to efficiently service guest rooms. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Cleaning and servicing assigned rooms or areas according to established standards and procedures including making beds, dusting, and vacuuming, cleaning and sanitizing bathrooms, removing trash, and cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware.
Upon completing servicing of rooms, notify supervisor so rooms may be sold or occupied.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Replenish supplies and equipment as needed during the shift.
Report faulty equipment, linen shortages, maintenance needs, safely hazards and other problems immediately to the supervisor on duty.
Restock work areas for the next shift as assigned.
Ability to perform tasks with attention to detail, speed, accuracy, and follow-through.
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Successfully complete the training and certification process for this position.
Must work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Reading and counting is essential.
Must be able to work on site due to daily needs of the job requirements.
Apr 20, 2021
Full time
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $14.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The Room Attendant will be responsible for the daily ownership and operational execution of the Housekeeping Department. Room attendants must be comfortable communicating with guests they encounter, as well as the Housekeeping staff to efficiently service guest rooms. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Cleaning and servicing assigned rooms or areas according to established standards and procedures including making beds, dusting, and vacuuming, cleaning and sanitizing bathrooms, removing trash, and cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware.
Upon completing servicing of rooms, notify supervisor so rooms may be sold or occupied.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Replenish supplies and equipment as needed during the shift.
Report faulty equipment, linen shortages, maintenance needs, safely hazards and other problems immediately to the supervisor on duty.
Restock work areas for the next shift as assigned.
Ability to perform tasks with attention to detail, speed, accuracy, and follow-through.
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Successfully complete the training and certification process for this position.
Must work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Reading and counting is essential.
Must be able to work on site due to daily needs of the job requirements.
Job Description Summary
The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
Minimize waste of supplies and amenities within all areas of housekeeping.
May regularly assist with deep cleaning projects.
Report needed repairs or unsafe conditions to supervisor.
Handle all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
Some previous housekeeping experience preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English is preferred; other languages beneficial.
Basic reading, writing and mathematical abilities are preferred.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to regularly use commercial cleaning chemicals.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Apr 08, 2021
Full time
Job Description Summary
The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
Minimize waste of supplies and amenities within all areas of housekeeping.
May regularly assist with deep cleaning projects.
Report needed repairs or unsafe conditions to supervisor.
Handle all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
Some previous housekeeping experience preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English is preferred; other languages beneficial.
Basic reading, writing and mathematical abilities are preferred.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to regularly use commercial cleaning chemicals.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Summary Statement
The Executive Housekeeper for the NEW Home2 Suites by Hilton Atlanta Airport North is responsible for short and long-term planning, and day-to-day supervision and operations of the housekeeping and laundry department staff to assure cleanliness levels in all areas of the hotel. Scheduled to open March 29, 2021.
Primary Duties
Exercise financial management within specified budget for the housekeeping and laundry departments to control expenses with a focus on increased productivity.
Implement and adhere to inventory, supply, and cost controls by conducting monthly inventory of linen, supplies and equipment and ordering and controlling inventory disbursement of bedroom and bathroom linen and other supplies in accordance with company policy and ‘green initiatives’ within budget.
Establish and/or implement operating procedures and standards for the housekeeping and laundry department.
Implement new procedures and policies in adherence to brand and corporate policies and procedures.
Monitor, evaluate and report effectiveness of these policies and procedures to the General Manager.
Support the General Manager as needed for day-to-day activities as well as crisis situations.
Compile accurate reports as to the status of guest rooms to guest services agents.
Supervise all housekeeping and laundry personnel for proper hotel service coverage. Ensure all employees are present for shifts and staffing is sufficient at all times.
Coordinate the proper schedules and activities of housekeeping and laundry supervisors and all line-level personnel in accordance with budget and time constraints.
Train and develop housekeeping and laundry personnel on policies and government regulations to ensure efficient, safe operations of each department and to maintain an atmosphere of positive hospitality.
Promote teamwork and quality service through daily communication and coordination with other department heads.
Inspect property daily to monitor performance duties of cleaning and laundry personnel to ensure adherence to quality-of-service standards.
Routinely perform all housekeeping duties necessary including making beds and also vacuuming and cleaning guest rooms to ensure guest satisfaction.
Work with room attendants to ensure service minutes are in line with company standards/budget.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Carry out special needs and requests of the guests, VIPs and repeat visitors.
Assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
Maintain procedures for security of lost-and-found items.
Knowledge and Skills Required
Knowledge, skills and mental development equivalent to the completion of four years of high school. Two years of college preferred.
Any training certificates for housekeeping and/or chemical usage is a plus.
A minimum of two years’ experience in commercial housekeeping and laundry services is required.
Experience in recruitment, training and management of team members required. Candidates with less than one year of experience in supervising the work of others will not be considered. (Any and all managerial experience will be considered.)
Inventory management, distribution controls, and supply skills necessary.
Must be able to work in a fast-paced environment with multiple interruptions.
Thorough knowledge of proper methods of cleaning rooms and laundering.
Demonstrated knowledge of proper use and storage of cleaning chemicals and knowledge and familiarity with commercial cleaning devices, washers and dryers, and chemicals.
Ability to create a concrete training program that will ensure the success of new and existing housekeepers and also create a positive atmosphere for success in the housekeeping and laundry departments for low Minutes Per Room (MPR) and payroll expenses.
Ability to forecast weekly staff scheduling and manage payroll within the departmental budget.
Demonstrated exceptional leadership, management and time-management skills.
Excellent verbal and written communication skills necessary to interact with guests, team members, and team members at all levels of the hotel staff, particularly the General Manager.
Ability to walk and stand 5 to 6 hours or more each day while inspecting rooms.
Ability to perform all duties of a Housekeeper.
Feb 05, 2021
Full time
Summary Statement
The Executive Housekeeper for the NEW Home2 Suites by Hilton Atlanta Airport North is responsible for short and long-term planning, and day-to-day supervision and operations of the housekeeping and laundry department staff to assure cleanliness levels in all areas of the hotel. Scheduled to open March 29, 2021.
Primary Duties
Exercise financial management within specified budget for the housekeeping and laundry departments to control expenses with a focus on increased productivity.
Implement and adhere to inventory, supply, and cost controls by conducting monthly inventory of linen, supplies and equipment and ordering and controlling inventory disbursement of bedroom and bathroom linen and other supplies in accordance with company policy and ‘green initiatives’ within budget.
Establish and/or implement operating procedures and standards for the housekeeping and laundry department.
Implement new procedures and policies in adherence to brand and corporate policies and procedures.
Monitor, evaluate and report effectiveness of these policies and procedures to the General Manager.
Support the General Manager as needed for day-to-day activities as well as crisis situations.
Compile accurate reports as to the status of guest rooms to guest services agents.
Supervise all housekeeping and laundry personnel for proper hotel service coverage. Ensure all employees are present for shifts and staffing is sufficient at all times.
Coordinate the proper schedules and activities of housekeeping and laundry supervisors and all line-level personnel in accordance with budget and time constraints.
Train and develop housekeeping and laundry personnel on policies and government regulations to ensure efficient, safe operations of each department and to maintain an atmosphere of positive hospitality.
Promote teamwork and quality service through daily communication and coordination with other department heads.
Inspect property daily to monitor performance duties of cleaning and laundry personnel to ensure adherence to quality-of-service standards.
Routinely perform all housekeeping duties necessary including making beds and also vacuuming and cleaning guest rooms to ensure guest satisfaction.
Work with room attendants to ensure service minutes are in line with company standards/budget.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Carry out special needs and requests of the guests, VIPs and repeat visitors.
Assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
Maintain procedures for security of lost-and-found items.
Knowledge and Skills Required
Knowledge, skills and mental development equivalent to the completion of four years of high school. Two years of college preferred.
Any training certificates for housekeeping and/or chemical usage is a plus.
A minimum of two years’ experience in commercial housekeeping and laundry services is required.
Experience in recruitment, training and management of team members required. Candidates with less than one year of experience in supervising the work of others will not be considered. (Any and all managerial experience will be considered.)
Inventory management, distribution controls, and supply skills necessary.
Must be able to work in a fast-paced environment with multiple interruptions.
Thorough knowledge of proper methods of cleaning rooms and laundering.
Demonstrated knowledge of proper use and storage of cleaning chemicals and knowledge and familiarity with commercial cleaning devices, washers and dryers, and chemicals.
Ability to create a concrete training program that will ensure the success of new and existing housekeepers and also create a positive atmosphere for success in the housekeeping and laundry departments for low Minutes Per Room (MPR) and payroll expenses.
Ability to forecast weekly staff scheduling and manage payroll within the departmental budget.
Demonstrated exceptional leadership, management and time-management skills.
Excellent verbal and written communication skills necessary to interact with guests, team members, and team members at all levels of the hotel staff, particularly the General Manager.
Ability to walk and stand 5 to 6 hours or more each day while inspecting rooms.
Ability to perform all duties of a Housekeeper.
SpringHill Suites
1360 Old Roswell Rd Roswell GA 30076
Please email or stop by to apply.
Doreen.diaz@marriott.com
To maintain a clean, sanitary, comfortable and tidy environment for either private households or commercial establishments.
Perform cleaning duties such as sweeping and mopping floors in guest rooms, offices, hallways and reception areas • Dust and polish furniture in rooms and lobbies and ensure that all fixtures such as lights and chandeliers are cleaned properly • Vacuum carpets and rugs in rooms and other hotel areas and occasionally shampoo them according to provided instructions • Wash and sanitize bathrooms and replenish supplies such as soap, shampoo, toilet paper and towels • Mix cleaning agents in appropriate portions and ensure that they are safely used and stored according to safety policies and procedures of the hotel • Empty ashtrays and waste bins and ensure that all waste material is properly and safely disposed of • Check stock levels of cleaning and sanitizing supplies and equipment and create and maintain effective liaison with suppliers for prompt delivery of both • Create and maintain detailed inventory of cleaning supplies according to specified rules and regulations • Ascertain that laundry services are properly coordinated for all guests to minimize complaints and dissatisfaction • Accept complaints and suggestions in a graceful manner and ensure that they are addressed according to protocol.
Keep in mind piece work is a better salary than per hour as the potential for income is unlimited
Sep 07, 2020
Part time
Please email or stop by to apply.
Doreen.diaz@marriott.com
To maintain a clean, sanitary, comfortable and tidy environment for either private households or commercial establishments.
Perform cleaning duties such as sweeping and mopping floors in guest rooms, offices, hallways and reception areas • Dust and polish furniture in rooms and lobbies and ensure that all fixtures such as lights and chandeliers are cleaned properly • Vacuum carpets and rugs in rooms and other hotel areas and occasionally shampoo them according to provided instructions • Wash and sanitize bathrooms and replenish supplies such as soap, shampoo, toilet paper and towels • Mix cleaning agents in appropriate portions and ensure that they are safely used and stored according to safety policies and procedures of the hotel • Empty ashtrays and waste bins and ensure that all waste material is properly and safely disposed of • Check stock levels of cleaning and sanitizing supplies and equipment and create and maintain effective liaison with suppliers for prompt delivery of both • Create and maintain detailed inventory of cleaning supplies according to specified rules and regulations • Ascertain that laundry services are properly coordinated for all guests to minimize complaints and dissatisfaction • Accept complaints and suggestions in a graceful manner and ensure that they are addressed according to protocol.
Keep in mind piece work is a better salary than per hour as the potential for income is unlimited
Job Description
Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
Ensuring all rooms are cared for and inspected according to standards
Protecting equipment and making sure there are no inadequacies
Job brief We are looking for a professional Housekeeper able of attending to our facilities with integrity and attention to detail.
The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. Responsibilities
Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
Ensure all rooms are cared for and inspected according to standards
Protect equipment and make sure there are no inadequacies
Notify superiors on any damages, deficits and disturbances
Deal with reasonable complaints/requests with professionalism and patience
Check stocking levels of all consumables and replace when appropriate
Adhere strictly to rules regarding health and safety and be aware of any company-related practicesRequirements
Proven experience as a cleaner or housekeeper
Ability to work with little supervision and maintain a high level of performance
Customer-oriented and friendly
Prioritization and time management skills
Working quickly without compromising quality
Knowledge of English language
High school degree
Jun 25, 2020
Full time
Job Description
Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
Ensuring all rooms are cared for and inspected according to standards
Protecting equipment and making sure there are no inadequacies
Job brief We are looking for a professional Housekeeper able of attending to our facilities with integrity and attention to detail.
The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. Responsibilities
Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
Ensure all rooms are cared for and inspected according to standards
Protect equipment and make sure there are no inadequacies
Notify superiors on any damages, deficits and disturbances
Deal with reasonable complaints/requests with professionalism and patience
Check stocking levels of all consumables and replace when appropriate
Adhere strictly to rules regarding health and safety and be aware of any company-related practicesRequirements
Proven experience as a cleaner or housekeeper
Ability to work with little supervision and maintain a high level of performance
Customer-oriented and friendly
Prioritization and time management skills
Working quickly without compromising quality
Knowledge of English language
High school degree