Cummins Behavioral Health Systems, Inc
Avon, IN, USA 46123
Cummins Behavioral Health Systems, Inc. is seeking a full-time Medical Assistant Team Lead to serve families at our outpatient clinic in Avon, Indiana .
Job Summary:
Under the supervision of the Medical Services Practice Manager and the Medical Director, the Medical Assistant Team Lead is responsible for aiding Medical Assistants to manage day-to-day clinical operations in an efficient and effective manner.
Essential Functions – Medical Assistant Level I and II
Obtain and document in the electronic health record an individual's medical histories, laboratory and test results, vital signs, side effects, clinical assessments, and other concerns or questions regarding their psychiatric treatment.
Prepare and assist individuals with the completion of pre-appointment assessments.
Reconcile medication lists and pharmacies used by a given individual.
Assist individuals in obtaining financial assistance to obtain medication or meet copays by applying for and obtaining medications from pharmaceutical patient assistance programs, by obtaining printed and electronic vouchers/coupons, or by other cash supports.
Obtain prior authorizations for medications from pharmacy benefit programs associated with various third-party insurance payers.
Provide medication education to individuals about the prescribed medications, such as but not limited to drug classification, indications, and common side effects based on pre-written approved guidelines or as instructed by the medical provider.
Perform phlebotomy to collect blood specimens or collect other laboratory specimens, log the collection of these specimens, and render them for testing.
Update individuals of laboratory and test results, medication authorization status, or other information deemed necessary for clinical care as directed by the medical providers, practice manager, or nurses.
Collaborate with the Medical Services Manager and medical providers to address any individual's' concerns.
Complete billing for services provided as appropriate.
Essential Medical Assistant Team Lead Responsibilities:
Essential to being a member of Cummins Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission-driven Decision-making : Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership: Collaborate with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture : Build and sustain an or organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed : Maintain communication networks with community stakeholders, and internal employees. Consider feedback to drive enhanced performance.
Essential Functions of Medical Assistant II.
Utilizes data in decision making.
Incorporates best practices for clinical and administrative programming and processes.
Serves as a replacement (fill-in) when an assigned medical assistant is unavailable or absent.
Manages schedules of medical assistants and communicates medical staff deployment throughout the organization to all Cummins staff.
Provides ongoing training and technical assistance to promote team-based quality improvement activities in the day-to-day operations of medical services.
Education and/or Experience :
Medical Assistant who has graduated from and can provide a copy of the certification/diploma from a two-year clinical program is required.
A certification in phlebotomy is required.
Experience in providing medication injections and completing vitals without the use of an electronic device.
Experience in a temporary leadership role or a position that includes supervisory responsibilities is required.
Knowledge, Skills, and Abilities:
Knowledge of pharmacology.
Professional appearance that may include the use of appropriate medical attire, such as scrubs, and demeanor.
Must possess good computer typing skills, basic technical skills, and a working knowledge of Microsoft Windows Environment, such as but not limited to Microsoft 360, TEAMS, etc., and Ring Central, Adobe Acrobat, etc.
Benefits Include:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional advancement
Diverse career tracts
Comprehensive insurance package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
Learn about the exciting careers with Cummins. Apply today!
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226270-47726.html
Cummins Behavioral Health Systems, Inc. is seeking a full-time Medical Assistant Team Lead to serve families at our outpatient clinic in Avon, Indiana .
Job Summary:
Under the supervision of the Medical Services Practice Manager and the Medical Director, the Medical Assistant Team Lead is responsible for aiding Medical Assistants to manage day-to-day clinical operations in an efficient and effective manner.
Essential Functions – Medical Assistant Level I and II
Obtain and document in the electronic health record an individual's medical histories, laboratory and test results, vital signs, side effects, clinical assessments, and other concerns or questions regarding their psychiatric treatment.
Prepare and assist individuals with the completion of pre-appointment assessments.
Reconcile medication lists and pharmacies used by a given individual.
Assist individuals in obtaining financial assistance to obtain medication or meet copays by applying for and obtaining medications from pharmaceutical patient assistance programs, by obtaining printed and electronic vouchers/coupons, or by other cash supports.
Obtain prior authorizations for medications from pharmacy benefit programs associated with various third-party insurance payers.
Provide medication education to individuals about the prescribed medications, such as but not limited to drug classification, indications, and common side effects based on pre-written approved guidelines or as instructed by the medical provider.
Perform phlebotomy to collect blood specimens or collect other laboratory specimens, log the collection of these specimens, and render them for testing.
Update individuals of laboratory and test results, medication authorization status, or other information deemed necessary for clinical care as directed by the medical providers, practice manager, or nurses.
Collaborate with the Medical Services Manager and medical providers to address any individual's' concerns.
Complete billing for services provided as appropriate.
Essential Medical Assistant Team Lead Responsibilities:
Essential to being a member of Cummins Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission-driven Decision-making : Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership: Collaborate with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture : Build and sustain an or organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed : Maintain communication networks with community stakeholders, and internal employees. Consider feedback to drive enhanced performance.
Essential Functions of Medical Assistant II.
Utilizes data in decision making.
Incorporates best practices for clinical and administrative programming and processes.
Serves as a replacement (fill-in) when an assigned medical assistant is unavailable or absent.
Manages schedules of medical assistants and communicates medical staff deployment throughout the organization to all Cummins staff.
Provides ongoing training and technical assistance to promote team-based quality improvement activities in the day-to-day operations of medical services.
Education and/or Experience :
Medical Assistant who has graduated from and can provide a copy of the certification/diploma from a two-year clinical program is required.
A certification in phlebotomy is required.
Experience in providing medication injections and completing vitals without the use of an electronic device.
Experience in a temporary leadership role or a position that includes supervisory responsibilities is required.
Knowledge, Skills, and Abilities:
Knowledge of pharmacology.
Professional appearance that may include the use of appropriate medical attire, such as scrubs, and demeanor.
Must possess good computer typing skills, basic technical skills, and a working knowledge of Microsoft Windows Environment, such as but not limited to Microsoft 360, TEAMS, etc., and Ring Central, Adobe Acrobat, etc.
Benefits Include:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional advancement
Diverse career tracts
Comprehensive insurance package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
Learn about the exciting careers with Cummins. Apply today!
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226270-47726.html
Children's Hospital of Philadelphia
Philadelphia
This role is responsible for the coordination of assigned community and hospital resource navigation activities within the scope of the Food Pharmacy 2.0 (FP) and Medical Financial Partnership (MFP) programs. The Food Pharmacy and Medical Financial Partnership are programs under the Healthier Together program, an initiative to improve the health of children in West and Southwest Philadelphia by addressing housing, trauma, hunger, and poverty.
The role functions collaboratively with social workers, community health workers, case managers, health care providers and community partners in clinical and community settings. This individual will be a crucial part of a team dedicated to addressing the impacts of poverty and hunger on the health of children, their families, and their community. The role is an engaging and dynamic face of these initiatives in interactions with patients, families, community partners, and other stakeholders. They will actively advance the accomplishment of the respective FP and MFP missions through patient and partner engagement.
This role will be based out of two of CHOP’s West Philadelphia primary care offices, in a hybrid in-person and virtual capacity. They will be primarily responsible for completing duties relevant to each organization on assigned days but have flexibility to reallocate time depending on client volumes, scheduling, and other needs. Synergistic offering of services is encouraged.
This role will report to the Manager of the Food Pharmacy and Director of the Medical Financial Partnership. The role will have a dotted line relationship to the Office of Community Relations and the Department of Social Work.
Job Responsibilities
Patient Engagement
Engage in standardized outreach to patient families to make them aware of services and enroll interested families into FP/MFP programming
Follow up in a timely manner with MFP and FP clients to administer a food and financial insecurity-focused needs assessment and provide resources to address identified barriers.
Escalate concerns that emerge during client interactions to extended team members (e.g., community health workers, social workers, intimate partner violence counselors) as indicated
Work with families to develop a mutually agreed upon action plan to follow through on referrals and recommendations.
Follow up with families at determined intervals to provide continued support and resources throughout program enrollment.
Empower clients and facilitate transition from programming at determined intervals and after accomplishment of client goals, per program metrics
Assist in message creation and development, including website content, fact sheets, correspondences, emails, lecture, social media posts and other formats.
Evaluate, develop, market, and implement initiatives to promote programming.
Job Responsibilities (Continued)
Partner Engagement
Liaise with internal and external partners to identify appropriate programs for client referrals.
Develop and maintain internal and external partnerships appropriate for client referrals.
Attend key internal and external meetings and events. Some travel may be required.
Documentation
Maintain organized, accurate, and timely documentation of client encounters in the Epic electronic health record, REDCap, and other tracking systems.
Utilize tracking systems to ensure client outreach efforts are consistent with program guidelines.
Work with data analyst to generate summaries of client engagement activities
Job Responsibilities (Continued)
Work with patients in the clinical and community setting.
Establish contact to increase awareness, information resources, support programs and services, and other related needs
Attends key internal and external meetings and events. Some travel may be required.
Collaborates and responsible for maintaining an ongoing relationship between internal & external stakeholders
Evaluates, develops, markets and implements collaborative initiatives for patient population to promote supportive care programming
This role is responsible for the coordination of assigned community and hospital resource navigation activities within the scope of the Food Pharmacy 2.0 (FP) and Medical Financial Partnership (MFP) programs. The Food Pharmacy and Medical Financial Partnership are programs under the Healthier Together program, an initiative to improve the health of children in West and Southwest Philadelphia by addressing housing, trauma, hunger, and poverty.
The role functions collaboratively with social workers, community health workers, case managers, health care providers and community partners in clinical and community settings. This individual will be a crucial part of a team dedicated to addressing the impacts of poverty and hunger on the health of children, their families, and their community. The role is an engaging and dynamic face of these initiatives in interactions with patients, families, community partners, and other stakeholders. They will actively advance the accomplishment of the respective FP and MFP missions through patient and partner engagement.
This role will be based out of two of CHOP’s West Philadelphia primary care offices, in a hybrid in-person and virtual capacity. They will be primarily responsible for completing duties relevant to each organization on assigned days but have flexibility to reallocate time depending on client volumes, scheduling, and other needs. Synergistic offering of services is encouraged.
This role will report to the Manager of the Food Pharmacy and Director of the Medical Financial Partnership. The role will have a dotted line relationship to the Office of Community Relations and the Department of Social Work.
Job Responsibilities
Patient Engagement
Engage in standardized outreach to patient families to make them aware of services and enroll interested families into FP/MFP programming
Follow up in a timely manner with MFP and FP clients to administer a food and financial insecurity-focused needs assessment and provide resources to address identified barriers.
Escalate concerns that emerge during client interactions to extended team members (e.g., community health workers, social workers, intimate partner violence counselors) as indicated
Work with families to develop a mutually agreed upon action plan to follow through on referrals and recommendations.
Follow up with families at determined intervals to provide continued support and resources throughout program enrollment.
Empower clients and facilitate transition from programming at determined intervals and after accomplishment of client goals, per program metrics
Assist in message creation and development, including website content, fact sheets, correspondences, emails, lecture, social media posts and other formats.
Evaluate, develop, market, and implement initiatives to promote programming.
Job Responsibilities (Continued)
Partner Engagement
Liaise with internal and external partners to identify appropriate programs for client referrals.
Develop and maintain internal and external partnerships appropriate for client referrals.
Attend key internal and external meetings and events. Some travel may be required.
Documentation
Maintain organized, accurate, and timely documentation of client encounters in the Epic electronic health record, REDCap, and other tracking systems.
Utilize tracking systems to ensure client outreach efforts are consistent with program guidelines.
Work with data analyst to generate summaries of client engagement activities
Job Responsibilities (Continued)
Work with patients in the clinical and community setting.
Establish contact to increase awareness, information resources, support programs and services, and other related needs
Attends key internal and external meetings and events. Some travel may be required.
Collaborates and responsible for maintaining an ongoing relationship between internal & external stakeholders
Evaluates, develops, markets and implements collaborative initiatives for patient population to promote supportive care programming
Mount Sinai Health System
Job Title: Program Manager, Condition Management - Mount Sinai Health Partners
Summary
Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (22nd ranked medical school). Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.
We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise.
MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:
Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
Thrive in fast-paced work environments
Seek to improve the status quo
Within MSHP, the Pharmacy Team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance. The Pharmacy Team works directly with the Clinical Operations Leadership Team, Population Health and Chief Medical Officer, Population Health.
Role Summary
MSHP seeks a Program Manager for Condition Management.
The Program Manager reports to the Director of Condition Management to provide operational leadership for the program. The program provides remote monitoring device connectivity for patients and related condition management for high risk patient populations across MSHS. Working with MSHP leadership, the Manager will support all activities related to the program’s daily operations, operational and clinical metrics, supporting implementation and expansion. The manager is responsible for maintaining the clinical operations, workflows, informatics tools, training and managing efficiencies of staff, analytics and program dashboards. The manager will serve as a point of contact for MSHS IT, Digital Health, Consumer Digital and other partnering stakeholders. The manager will serve as the primary point of contact for key cross-functions for the condition management and effectively communicate the goals, vision, and methods for achieving desired outcomes. The manager will develop content for education and initiatives and support issue identification, resolution.
Responsibilities
Responsibility #1 Clinical Operations
Serves as an operations owner for condition management and contributes to all aspects, including process implementation, and ongoing evaluation and improvement
Develop relationships with strategic vendors to execute complex workflow operations involving multiple team members
Supports with training for all new condition management programs and initiatives
Lead related clinical informatics design and workflows in collaboration with IT
Manage billing, IT, analytics tools to maintain efficient operations
Maintain relationships with leaders across the system to advance condition management programs and obtain inputs for clinical workflows
Implement methods to hotspot populations who would benefit from condition management as related to MSHP VBC goals and outreach workflows
Interface with teams from across the health system (including clinical, IT, legal, operations, compliance, and connected devices) to advance condition management program
Develops and reviews staff, patient and provider satisfaction feedback to inform program improvement and provide stakeholder updates
Responsibility #2 Personnel Management
Exhibits strong interpersonal skills to influence and indirectly manage team members to maintain smooth operations.
Is an empathetic listener, proactive problem solver and brings a positive team-building approach to management
Exercises management skills such as coaching, effective and clear communicator, effective planner, good listener
Supports weekly staff huddles to listen for barriers
Supports the development of staff career goals
Supports in performance review feedback for the director on an ongoing basis
Responsibility #3 Project Management
Manages weekly, monthly and quarterly meetings to run smooth operations for the clinical department
Develops effective project work plans, providing updates efficiently across multiple stakeholders
Facilitates meetings, ensuring initiatives are accomplished effectively and on time
Serve as operational support for quality initiatives, contributing to strategy, process design, implementation, and ongoing evaluation and improvement
Develop communications and marketing materials for the program
Develops operational, financial and clinical program dashboards with analytics and monitors related performance on an ongoing basis
Manages EHR optimization, billing workflows and data capture to improve operations
Implements methodology to assess long-term impact to populations served
Supports with other areas as directed
Qualifications
Education and Experience
Bachelors' degree with at least 4 years of experience at a management consulting firm, in healthcare management, or in a similar environment with demonstrated excellence in managing high-stakes, complex initiatives and in client and executive-facing roles
Advanced analytical capabilities required; experience with healthcare claims analysis and clinical quality measures highly preferred
Experience mentoring and developing junior employees
Demonstrated passion for improving healthcare is a requirement; experience with population health, healthcare delivery systems, payers, and startups is a plus
Additional Skills and Qualities
Analytic skillset – ability to build models and perform data analysis across finance and strategic business needs (e.g., market sizing), and healthcare topics with guidance from Condition Management Director
Effective communicator – excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesizes research into actionable insights
Organized – meticulous and detail-oriented; consistently meets timelines and objectives
Reliable – delivers high-quality work and accurate analyses; raises questions or concerns in a timely manner
Mature professional – seen as a senior team member, interacts with internal and external stakeholders independently and in a poised and professional manner
Ethical leader – models behavior rooted in respect for patients
Strategic thinker – adept at understanding how individual project activities fit within and contribute to overall initiatives
Problem solver – proactively responds to problems with suggested solutions; sound judgment and decision-making abilities; takes initiative
Flexible team player – able to collaborate well with diverse set of team members, comfortable working in a startup environment (which requires all team members to have the willingness to get things done)
Passionate innovator – desire to join a fast-paced, growth-oriented environment with a passion for delivering superior health value and improving health care in the US
About the Mount Sinai Health System
The Mount Sinai Health System is New York City's largest integrated delivery system, encompassing eight hospitals, a leading medical school, and a vast network of ambulatory practices throughout the greater New York region. Mount Sinai's vision is to produce the safest care, the highest quality, the highest satisfaction, the best access and the best value of any health system in the nation.
The Health System includes approximately 7,480 primary and specialty care physicians; 11 joint-venture ambulatory surgery centers; more than 410 ambulatory practices throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and 31 affiliated community health centers. The Icahn School of Medicine is one of three medical schools that have earned distinction by multiple indicators: ranked in the top 20 by U.S. News & World Report's "Best Medical Schools", aligned with a U.S. News & World Report's "Honor Roll" Hospital, No. 12 in the nation for National Institutes of Health funding, and among the top 10 most innovative research institutions as ranked by the journal Nature in its Nature Innovation Index. This reflects a special level of excellence in education, clinical practice, and research. The Mount Sinai Hospital is ranked No. 18 on U.S. News & World Report's "Honor Roll" of top U.S. hospitals; it is one of the nation's top 20 hospitals in Cardiology/Heart Surgery, Gastroenterology/GI Surgery, Geriatrics, Nephrology, and Neurology/Neurosurgery, and in the top 50 in six other specialties in the 2018-2019 "Best Hospitals" issue. Mount Sinai's Kravis Children's Hospital also is ranked nationally in five out of ten pediatric specialties by U.S. News & World Report. The New York Eye and Ear Infirmary of Mount Sinai is ranked 11th nationally for Ophthalmology and 44th for Ear, Nose, and Throat. Mount Sinai Beth Israel, Mount Sinai St. Luke's, Mount Sinai West, and Mount Sinai South Nassau are ranked regionally.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:
Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners.
Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned.
Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive.
Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors.
Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.
EOE Minorities/Women/Disabled/Veterans
Job Title: Program Manager, Condition Management - Mount Sinai Health Partners
Summary
Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (22nd ranked medical school). Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.
We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise.
MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:
Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
Thrive in fast-paced work environments
Seek to improve the status quo
Within MSHP, the Pharmacy Team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance. The Pharmacy Team works directly with the Clinical Operations Leadership Team, Population Health and Chief Medical Officer, Population Health.
Role Summary
MSHP seeks a Program Manager for Condition Management.
The Program Manager reports to the Director of Condition Management to provide operational leadership for the program. The program provides remote monitoring device connectivity for patients and related condition management for high risk patient populations across MSHS. Working with MSHP leadership, the Manager will support all activities related to the program’s daily operations, operational and clinical metrics, supporting implementation and expansion. The manager is responsible for maintaining the clinical operations, workflows, informatics tools, training and managing efficiencies of staff, analytics and program dashboards. The manager will serve as a point of contact for MSHS IT, Digital Health, Consumer Digital and other partnering stakeholders. The manager will serve as the primary point of contact for key cross-functions for the condition management and effectively communicate the goals, vision, and methods for achieving desired outcomes. The manager will develop content for education and initiatives and support issue identification, resolution.
Responsibilities
Responsibility #1 Clinical Operations
Serves as an operations owner for condition management and contributes to all aspects, including process implementation, and ongoing evaluation and improvement
Develop relationships with strategic vendors to execute complex workflow operations involving multiple team members
Supports with training for all new condition management programs and initiatives
Lead related clinical informatics design and workflows in collaboration with IT
Manage billing, IT, analytics tools to maintain efficient operations
Maintain relationships with leaders across the system to advance condition management programs and obtain inputs for clinical workflows
Implement methods to hotspot populations who would benefit from condition management as related to MSHP VBC goals and outreach workflows
Interface with teams from across the health system (including clinical, IT, legal, operations, compliance, and connected devices) to advance condition management program
Develops and reviews staff, patient and provider satisfaction feedback to inform program improvement and provide stakeholder updates
Responsibility #2 Personnel Management
Exhibits strong interpersonal skills to influence and indirectly manage team members to maintain smooth operations.
Is an empathetic listener, proactive problem solver and brings a positive team-building approach to management
Exercises management skills such as coaching, effective and clear communicator, effective planner, good listener
Supports weekly staff huddles to listen for barriers
Supports the development of staff career goals
Supports in performance review feedback for the director on an ongoing basis
Responsibility #3 Project Management
Manages weekly, monthly and quarterly meetings to run smooth operations for the clinical department
Develops effective project work plans, providing updates efficiently across multiple stakeholders
Facilitates meetings, ensuring initiatives are accomplished effectively and on time
Serve as operational support for quality initiatives, contributing to strategy, process design, implementation, and ongoing evaluation and improvement
Develop communications and marketing materials for the program
Develops operational, financial and clinical program dashboards with analytics and monitors related performance on an ongoing basis
Manages EHR optimization, billing workflows and data capture to improve operations
Implements methodology to assess long-term impact to populations served
Supports with other areas as directed
Qualifications
Education and Experience
Bachelors' degree with at least 4 years of experience at a management consulting firm, in healthcare management, or in a similar environment with demonstrated excellence in managing high-stakes, complex initiatives and in client and executive-facing roles
Advanced analytical capabilities required; experience with healthcare claims analysis and clinical quality measures highly preferred
Experience mentoring and developing junior employees
Demonstrated passion for improving healthcare is a requirement; experience with population health, healthcare delivery systems, payers, and startups is a plus
Additional Skills and Qualities
Analytic skillset – ability to build models and perform data analysis across finance and strategic business needs (e.g., market sizing), and healthcare topics with guidance from Condition Management Director
Effective communicator – excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesizes research into actionable insights
Organized – meticulous and detail-oriented; consistently meets timelines and objectives
Reliable – delivers high-quality work and accurate analyses; raises questions or concerns in a timely manner
Mature professional – seen as a senior team member, interacts with internal and external stakeholders independently and in a poised and professional manner
Ethical leader – models behavior rooted in respect for patients
Strategic thinker – adept at understanding how individual project activities fit within and contribute to overall initiatives
Problem solver – proactively responds to problems with suggested solutions; sound judgment and decision-making abilities; takes initiative
Flexible team player – able to collaborate well with diverse set of team members, comfortable working in a startup environment (which requires all team members to have the willingness to get things done)
Passionate innovator – desire to join a fast-paced, growth-oriented environment with a passion for delivering superior health value and improving health care in the US
About the Mount Sinai Health System
The Mount Sinai Health System is New York City's largest integrated delivery system, encompassing eight hospitals, a leading medical school, and a vast network of ambulatory practices throughout the greater New York region. Mount Sinai's vision is to produce the safest care, the highest quality, the highest satisfaction, the best access and the best value of any health system in the nation.
The Health System includes approximately 7,480 primary and specialty care physicians; 11 joint-venture ambulatory surgery centers; more than 410 ambulatory practices throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and 31 affiliated community health centers. The Icahn School of Medicine is one of three medical schools that have earned distinction by multiple indicators: ranked in the top 20 by U.S. News & World Report's "Best Medical Schools", aligned with a U.S. News & World Report's "Honor Roll" Hospital, No. 12 in the nation for National Institutes of Health funding, and among the top 10 most innovative research institutions as ranked by the journal Nature in its Nature Innovation Index. This reflects a special level of excellence in education, clinical practice, and research. The Mount Sinai Hospital is ranked No. 18 on U.S. News & World Report's "Honor Roll" of top U.S. hospitals; it is one of the nation's top 20 hospitals in Cardiology/Heart Surgery, Gastroenterology/GI Surgery, Geriatrics, Nephrology, and Neurology/Neurosurgery, and in the top 50 in six other specialties in the 2018-2019 "Best Hospitals" issue. Mount Sinai's Kravis Children's Hospital also is ranked nationally in five out of ten pediatric specialties by U.S. News & World Report. The New York Eye and Ear Infirmary of Mount Sinai is ranked 11th nationally for Ophthalmology and 44th for Ear, Nose, and Throat. Mount Sinai Beth Israel, Mount Sinai St. Luke's, Mount Sinai West, and Mount Sinai South Nassau are ranked regionally.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:
Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners.
Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned.
Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive.
Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors.
Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.
EOE Minorities/Women/Disabled/Veterans