OVERS Administrative Specialist (Oregon Vital Events Registration System)
- Oregon Health Authority
- Portland Oregon
- May 13, 2020
Job Description
job number: REQ-30798
This is a full-time, permanent classified position and is represented by a union.
The Oregon Health Authority (OHA), Public Health Division (PHD), Center for Health Statistics in Portland, OR is recruiting for an OVERS Administrative Specialist to provide daily administrative support for the Oregon Vital Events Registration System (OVERS) program and the Center for Health Statistics. Oregon law requires all vital events that occur in Oregon, such as births, marriages, divorces, and deaths to be recorded, registered, and filed with our office. The office is also responsible for certifying, amending, and issuing these vital event records.
What will you do?
As the OVERS Administrative Specialist, you will provide administrative support, user support for OVERS, and computer support in the center. You will coordinate data access agreements, technology contracts, system release testing and help desk processes. You will develop and maintain a data access agreement and technology contract tracking plan to track agreements and contracts, and maintain shared drive folders related to the contracts. In addition, you will collect agreement and contract workflow data and prepare reports.
In this position, you will answer and triage OVERS help desk calls by answering basic questions, resetting passwords and transferring calls to the appropriate party, as well as create and maintain OVERS user’s documentation and enrollment forms. You will establish and maintain procedures related to user enrollment for agency users and external data providers. In addition, you will interpret laws and rules while advising OVERS users on legal requirements and limitations for accessing vital records.
What's in it for you?
You will work with a team of public health professionals who are passionate about the work they do to ensure the safety and confidentiality of vital records in Oregon. Do you have experience coordinating data access agreements and technology contracts? Do you have experience identifying system problems and coordinating release testing? Do you have experience providing help desk user support? Are you proficient in MS Word, Excel, Outlook, Access, PowerPoint and Internet browsers? If so, we want to connect with you!
What are we looking for?
Requested Skills
- Minimum requirements: Three years of clerical/secretarial experience that included: Two years performing typing, word processing and/or other document generations at full performance level AND lead work responsibility or coordination of office procedures. (Courses or training in Office Occupations or Office Technology may be substituted for up to one year of experience.)
- Experience providing customer service to assist users with technical issues.
- Experience working in a technical, help desk environment monitoring, evaluating and trouble-shooting system operations.
- Experience identifying system problems and reviewing related information to develop and evaluate options to implement solutions.
- Experience coordinating processes for workflow efficiency.
- Experience explaining laws, rules and procedures to customers.
- Experience applying laws, rules and procedures to vital records.
- Experience developing and maintaining user agreements.
- Experience identifying measures or indicators of system performance and the actions needed to improve or correct performance.
- Experience communicating information to people with different skill levels and expertise.
- Intermediate proficiency in Word, Excel, Outlook, Access, PowerPoint, and the Internet.
- Proven competency in producing a variety of documents.
- Knowledge of Oregon Vital Records.
- Experience in promoting a culturally competent and diverse work environment.
To be considered for this position you must complete an online application at:
Contact Information
Cyndi Phipps-Roman at (503) 945-6377 or cynthia.phipps-roman@state.or.us
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The Oregon Health Authority (OHA) is a state agency dedicated to helping people and communities achieve optimum physical, mental and social well-being through partnerships, prevention and access to quality, affordable health care. We are absolutely committed to ongoing innovation in the delivery of services, and to recruiting, developing and retaining dedicated employees.
OHA includes most of the state's health care programs, including Public Health, Health Policy and Analytics, Health Systems Division, and Oregon State Hospital. Incorporating the state's health care programs within one agency gives the state greater purchasing and marketing power to begin tackling the issues of cost, quality, and access to care.