Customer Advocate

  • Faultless Healthcare
  • 4244 Kansas Ave., Kansas City, KS 66106
  • Oct 16, 2020
Full time Other

Job Description

WHAT YOU’LL DO

This is a sales oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies.  To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

 Primary Job Responsibilities: 

  • Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles.
  • Product Management: load outs, inventories, quality-stains/damage, tape changes
  • Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
  • Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
  • Unload Truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets
  • Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
  • Truck Maintenance: timely communication of repairs, PM, accidents
  • Paperwork: work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements
  • Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
  • Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term.
  • Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.

 Required Competencies

  • Minimum of three years’ of experience within sales or a route sales role
  • Ability to lift 25 pounds on a frequent basis
  • Ability to drive commercial motor vehicle for up to 10 hours on a daily basis 
  • High School Diploma or equivalent
  • Valid Driver’s License and Excellent Driving Record
  • CDL Class E 
  • Sense of direction/knowledge of area
  • Professional Appearance 
  • Exceptional customer Service skills
  • Must have good communication skills

BENEFITS 

  • Weekly Pay
  • Medical, Dental, Vision
  • 401k (match)
  • Fuel Allowance  
  • Company cell phone  
  • Paid Vacation Package 

ImageFirst employees are required to:

  • Be Respectful: Value all we come in contact
  • Be Honest: Be guided by truthfulness in all we do
  • Be Safe: Keep ourselves and those around us safe
  • Be Remarkable

EOE / Drug Free Work Place

Occupations

Other

Salary

$850 wk