Administrative Coordinator

  • American Red Cross
  • Dedham, Massachusetts
  • Nov 23, 2020

Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?


Job Description:

If you are interested in both a challenging and rewarding opportunity with the world's largest humanitarian network then the American Red Cross is where you want to work.   By joining the American Red Cross, you can have a rewarding career as well as touch lives and experience the greatness of the human spirit at its best.

Training people how to respond to and prepare for emergencies is a core mission of the American Red Cross. We offer a range of health and safety classes that teach new skills, keep our students knowledgeable, confident and ready to respond in ever emergency situation.  Making a difference in the lives of others is what the American Red Cross does. 

We are currently seeking an Administrative Assistant to work 20 hours a week. The advantages of this position are a flexible schedule (during regular business hours), benefits,  and working in a team environment.

The Training Services Competency Evaluation Program (CEP) Administrative Coordinator's primary responsibility is to perform high-level administrative support to testing candidates and all related duties for the State Nurse Assistant Testing office.

Responsibilities:

  • Provides external communication and client support to maintain ultimate client satisfaction. Projects a positive, professional image of the organization through in-person and phone interactions.
  • Addresses customer complaints and forwards information to Program Manager if complaint could not be resolved.
  • Sorts and distributes daily incoming mail.  Processes daily or weekly mailings and follows up on returned/undeliverable envelopes.
  • Salesforce testing candidate cases processed on a daily basis.
  • Communicates with and provides error reports to TSC team to ensure exceptional customer service.
  • Assists in the processing of renewals, reciprocities, duplicate certificate requests, registry updates, testing scores and score reports by entering data accurately and efficiently.
  • Create and maintain files in multiple LMS databases.
  • Serves as testing proctor as required.
  • Timely completion of all Red Cross Mandatory Human Resources Compliance Trainings.
  • Communicates with Program Manager for training and support.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.  Associate’s degree in business or program administration preferred.
  • Minimum of 1-2 years’ experience in managing customer service or office environments.
  • Proficient computer skills including a demonstrated ability to utilize Microsoft Office Programs and web-based applications.  Must have proficient data entry skills.
  • Professional verbal and written communication skills required.
  • Strong organizational, time management and interpersonal skills also required.
  • Ability to work with diverse populations, including CEP team members and testing candidates with a wide range of abilities and backgrounds.

Physical Requirements: The duties above indicate the essential functions of the position.  Operational flexibility is required to meet sudden and unpredictable needs.  May be required to travel to sites throughout the Red Cross organization. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations.  May require the ability to stand, walk and manipulate (lift, carry, move) medium to heavy weights up to 50 pounds and transfer objects up to 100 pounds with assistance.  Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operation equipment and read technical information.  Overall mobility is essential.  May include ability to stoop or sit for long periods of time driving a vehicle and working or working under challenging conditions.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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