Associate Director, Delivery-Driven Government

Code for America believes government can work for the people, by the people, in the 21st century. We build open source technology and organize a network of people dedicated to making government services simple, effective, and easy to use. Our employees build and transform government services, making them so good they inspire change. We merge the best parts of technology, non-profit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for both the government and the people the government serves, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America you will contribute to meaningful work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Come help us drive real generational change that lasts.

Code for America is looking for a talented Associate Director, Delivery-Driven Government who will lead the development of a new knowledge management practice that brings the best of Code for America’s learnings and expertise not only to our teams, products, and services, but works to spread and scale our best practices to governments, partners, and other external stakeholders as well. 

You will be the first member of the new Delivery-Driven Government team and have a pivotal strategic and operational role in defining and building out what knowledge management means at Code for America. Now more than a decade into its existence, Code for America has accumulated significant learnings across many elements of equitable and effective government service delivery. Recent examples include qualitative research, working with IT vendors, delivery-driven policymaking, digital outreach, and much more, as well as significant legacy resources. To organize all of this expertise, we created the five principles of Delivery-Driven Government as well as a set of (to-be-published) Practices under each Principle. Your mission, should you choose to accept it: manage and steward forward the Delivery-Driven Government framework to better help our program and product teams work to improve government service delivery, building the infrastructure, processes, and content necessary for a thriving knowledge ecosystem. 

We have an exciting vision for Delivery-Driven Government and you will take a critical role bringing this to life. As Associate Director of DDG you will:

• Working with program, product, and marketing teams, develop and execute the knowledge management and development strategy for Code for America. 
• Build an internal knowledge hub that organizes ten years of Code for America expertise so that our different programs can all access the best materials.
• Highlight and connect across the govtech/civtech ecosystem, which includes a wealth of external resources from organizations such as 18F, USDS, the Beeck Center, and many others Code for America partners.
• Publish external resources for governments to use in transforming their digital service delivery.
• Advise program teams on the best content to bring to their government partners.
• Conduct research across the govtech/civtech ecosystem to continue to update Delivery-Driven Government with the most modern content. 
• Represent Code for America externally, bringing Delivery-Driven Government to those who will find it useful and applicable. 
• Any additional tasks to execute the Code for America knowledge management strategy. 

About you:

• 7+ years experience, with 3+ working in knowledge management, business administration, information systems, library sciences, and/or information sciences. 
• Proven track record of developing and organizing an organization’s frameworks, intellectual property, and/or best practices, to support both internal and external uses of such expertise..
• Ability to work collaboratively within a multidisciplinary team in a fast paced agile environment across multiple organizations and manage competing priorities.
• A deep passion for our mission of making government services better for people who need them.
• A structured thinker with strong analytical writing and communication skills.

It’s a plus if you: 

• Have a passion for thought leadership, reach and relevance, and enablement.
• Have experience working with public servants, government agencies, and/or non-profit organizations, especially in the govtech/civtech space.
• Thrive in ambiguity as an entrepreneurial self-starter with immense excitement for working on difficult, under-defined challenges. This is an opportunity to build something new, and to do so requires proactive creativity and not only comfort with not knowing exactly what comes next, but also the ability to embody one of Code for America’s values: “No one is coming. It’s up to us.” 

What you’ll get: 

• Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
• 401k plan with matching funds 
• A collaborative, hardworking and fun environment
• Leadership and teammates who value Equity, Inclusion, and Diversity
• Professional development includes bi annual 360 review process and $1000 annual budget 
• A manager and org-wide structure that supports and enables professional development
• Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We extend this to our hiring process. This role at this level is ranged from $110,000 - $130,000 in yearly salary. As a part of our equitable hiring practices, we target the median for all new hires. The median for this role is $120,000. These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials. 

We strongly encourage individuals impacted by the criminal justice system or safety net system (either with direct or indirect experience, such as an impacted family member) to apply, as these are areas where Code for America does a significant portion of its work. 

This role may be remote or based in San Francisco or Washington, D.C., and reports to the Chief of Staff. Due to the COVID-19 pandemic, Code for America is currently remote-only with in-person attendance in the SF office only under extreme extenuating circumstances. 95% of our staff are not going in-person into the office at all, and 5% are going on an as-needed basis. This will be a remote position at least through June 2021. Code for America has set a policy that travel and in-person work will not be required until June 2021 at the earliest, except for extreme extenuating circumstances. Note that after that time, we expect this to convert to a position with estimated ~5-10% travel. 

Equal Employment Opportunity

Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.