Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Apr 17, 2024
Full time
Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
THIS WORK MATTERS -
Are you experienced working with justice-involved individuals, including those with mental health issues and women & their families?
Do you want to make a difference in their lives and the lives of their families?
Are you passionate about helping others?
Do you thrive in a collaborative environment?
If you answered yes to the above questions, please keep reading!
The Department of Community Justice is seeking enthusiastic and motivated Community Health Specialist 2’s (CHS2) to join our dynamic team! We’re recruiting for the following positions:
1 - Regular, full time CHS2 with Women & Family Services
2 - Limited Duration CHS2s (no more than 2 years duration) with the Stabilization and Readiness Program (SARP)
These positions are responsible for developing and delivering activities designed to promote individual and community change. Duties include focusing on social determinants of health, referral outreach and care coordination, health education, community engagement and health promotion. This position requires the ability to communicate (written, oral, etc.) in English and ability to drive to various locations/sites.
The Community Health Specialist 2 positions will work with both clients in custody and within the community. You will develop rapport and engage justice involved clients while assisting Probation and Parole officers with case planning and community program referrals.
The CHS2 will assess the needs of individuals currently involved with the justice system and their families to help identify risk factors and make appropriate referrals based on those risks and needs. The CHS 2 will spend the majority of their time with clients in the community or in community corrections offices.
Typical tasks include:
Direct Client Service and Documentation: respond to referrals for care coordination, individual and family support, health promotion, and referral to community and social support services based on needs and risks of the client, based on their assessment and case plan.
Prepare and collaborate on safety plans for clients and families.
Health Care Assessment: Assess individuals and recognize social and mental health risk factors. Conduct health care screenings and coordinate health care while working directly with a Parole and Probation Officer to create a case plan.
Health and Treatment Navigation: Assist individuals and families in navigating health and mental health systems.
Referrals and coordination for housing.
Working with clients in custody and in the community
Working collaboratively with Parole & Probation Officers
Home visits are considered an essential function of the CHW position; clients are often most comfortable talking about sensitive issues, supports needed and barriers to care, as well as addressing health promotion in the comfort of their own home. You will be required to do this independently, with a partner or with a Parole and Probation Officer.
Workforce Equity: At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.
DEPARTMENT OF COMMUNITY JUSTICE:
Vision ~ Community Safety through Positive Change
The Department of Community Justice (DCJ) is recognized as a national leader in both adult and juvenile community justice. DCJ routinely consults and makes use of evidence-based practices in our program and policy development. The Department's commitment to data-informed decision-making has led DCJ to make smart investments of taxpayer dollars in supervision, sanctions, and services for the county's highest risk and highest need justice-involved individuals. DCJ makes long-term investments in its employees through the provision of education and training. The Department believes that in order to enhance public safety we must work collaboratively with the judiciary, law enforcement, schools, treatment agencies, and the community.
The Department shares information with community members, partners, and staff to keep communities safe by preventing and reducing crime and routinely evaluating which local policies support best practices. DCJ operates 24 hours a day, with nearly 650 regular, on-call, and temporary employees. The Department supervises justice-involved individuals and those defendants requiring pretrial services. DCJ's Juvenile Services Division operates the Donald E. Long Juvenile Detention Facility and is responsible for youth on formal and informal community supervision.
More general information about the Department of Community Justice including our mission, vision, and strategies can be found at: www.multco.us/dcj .
The Department of Community Justice's Strategic Plan (Executive Summary and Full report) can be found at: https://multco.us/file/68223/download .
*Note: This recruitment may be used to fill future regular, temporary, on-call, or limited duration status positions.
To Qualify
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.
Minimum Qualifications/Transferable Skills*:
Associates Degree or equivalent experience in Social Science, Criminal Justice, or Health Services, or related field; AND
At least one year experience in community outreach services providing health information, mental health information, advocacy, social support and assistance in using the health care system to individuals, groups and families.
Must pass a thorough background investigation which includes, but is not limited to, a review of applicant’s criminal, civil, driving, military, educational and employment history prior to employment.
Must have a valid driver license.
Licenses/Certificates:
Candidates must be able to become LEDS certified within 3 months of hire;
CPR certification is required within 6 months of hire.
Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Bachelor’s Degree in Social Science, Criminal Justice or Health Services or related field;
Community Health Specialist (CHS) Certification is preferred and may be required for this position in the future. If applicants do not already have the CHS certification, there is the ability to gain the certification during employment
Experience working with Justice Involved Individuals is highly preferred
Experience working in public safety, social services or community corrections settings; this includes working directly with law enforcement staff and their partners.
At least 2 years of experience teaching curriculum or small group instruction;
Ability to work independently and in a team environment.
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
Screening and Evaluation
The Application Packet:
Online application (required): Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.
Attach a resume (required): Please indicate how you meet the required minimum qualifications . Attach the document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.
Cover Letter (required): Please explain why you are applying for this position and describe your experience:
How you meet the minimum qualifications and any preferred qualifications for this position
* Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
A phone screen, oral exam, written exam, or an application review may be used to identify the most qualified candidates
Consideration of top candidates/Interviews
Background Investigation/Fingerprinting
ADDITIONAL INFORMATION:
Type of Position: This represented position is eligible for overtime and represented by the Local 88 AFSCME AFL-CIO union.
FLSA: Non-Exempt
Schedule: Monday - Friday, 40 hours per week
Regular Status Position Location: Gresham Probation Office @ 495 NE Beech Ave Gresham, OR 97030-7442 . This position is designated as on site/hybrid telework subject to the Multnomah County Telework Policy and based on the Department’s business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington.
Limited Duration Position Location: Mead Building at 421 SW 5th Ave Portland, OR 97204-2205 . This position is designated as ad-hoc and is not eligible for hybrid or routine telework subject to the Multnomah County Telework Policy and based on the Department’s business needs.
Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include:
Health insurance (medical, dental, vision, Moda or Kaiser Permanente).
Qualify for a defined benefit pension after five years of vesting; we pick up the employee's share of the retirement contribution (6% of subject wages).
Generous paid leave (vacation, sick, parental, bereavement, military, etc.)
Life insurance, short-term and long-term disability insurance
Robust EAP and wellness programs , including gym discounts and wellness education classes
Access to a free annual TriMet HOP pass
Mar 27, 2024
Full time
THIS WORK MATTERS -
Are you experienced working with justice-involved individuals, including those with mental health issues and women & their families?
Do you want to make a difference in their lives and the lives of their families?
Are you passionate about helping others?
Do you thrive in a collaborative environment?
If you answered yes to the above questions, please keep reading!
The Department of Community Justice is seeking enthusiastic and motivated Community Health Specialist 2’s (CHS2) to join our dynamic team! We’re recruiting for the following positions:
1 - Regular, full time CHS2 with Women & Family Services
2 - Limited Duration CHS2s (no more than 2 years duration) with the Stabilization and Readiness Program (SARP)
These positions are responsible for developing and delivering activities designed to promote individual and community change. Duties include focusing on social determinants of health, referral outreach and care coordination, health education, community engagement and health promotion. This position requires the ability to communicate (written, oral, etc.) in English and ability to drive to various locations/sites.
The Community Health Specialist 2 positions will work with both clients in custody and within the community. You will develop rapport and engage justice involved clients while assisting Probation and Parole officers with case planning and community program referrals.
The CHS2 will assess the needs of individuals currently involved with the justice system and their families to help identify risk factors and make appropriate referrals based on those risks and needs. The CHS 2 will spend the majority of their time with clients in the community or in community corrections offices.
Typical tasks include:
Direct Client Service and Documentation: respond to referrals for care coordination, individual and family support, health promotion, and referral to community and social support services based on needs and risks of the client, based on their assessment and case plan.
Prepare and collaborate on safety plans for clients and families.
Health Care Assessment: Assess individuals and recognize social and mental health risk factors. Conduct health care screenings and coordinate health care while working directly with a Parole and Probation Officer to create a case plan.
Health and Treatment Navigation: Assist individuals and families in navigating health and mental health systems.
Referrals and coordination for housing.
Working with clients in custody and in the community
Working collaboratively with Parole & Probation Officers
Home visits are considered an essential function of the CHW position; clients are often most comfortable talking about sensitive issues, supports needed and barriers to care, as well as addressing health promotion in the comfort of their own home. You will be required to do this independently, with a partner or with a Parole and Probation Officer.
Workforce Equity: At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.
DEPARTMENT OF COMMUNITY JUSTICE:
Vision ~ Community Safety through Positive Change
The Department of Community Justice (DCJ) is recognized as a national leader in both adult and juvenile community justice. DCJ routinely consults and makes use of evidence-based practices in our program and policy development. The Department's commitment to data-informed decision-making has led DCJ to make smart investments of taxpayer dollars in supervision, sanctions, and services for the county's highest risk and highest need justice-involved individuals. DCJ makes long-term investments in its employees through the provision of education and training. The Department believes that in order to enhance public safety we must work collaboratively with the judiciary, law enforcement, schools, treatment agencies, and the community.
The Department shares information with community members, partners, and staff to keep communities safe by preventing and reducing crime and routinely evaluating which local policies support best practices. DCJ operates 24 hours a day, with nearly 650 regular, on-call, and temporary employees. The Department supervises justice-involved individuals and those defendants requiring pretrial services. DCJ's Juvenile Services Division operates the Donald E. Long Juvenile Detention Facility and is responsible for youth on formal and informal community supervision.
More general information about the Department of Community Justice including our mission, vision, and strategies can be found at: www.multco.us/dcj .
The Department of Community Justice's Strategic Plan (Executive Summary and Full report) can be found at: https://multco.us/file/68223/download .
*Note: This recruitment may be used to fill future regular, temporary, on-call, or limited duration status positions.
To Qualify
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.
Minimum Qualifications/Transferable Skills*:
Associates Degree or equivalent experience in Social Science, Criminal Justice, or Health Services, or related field; AND
At least one year experience in community outreach services providing health information, mental health information, advocacy, social support and assistance in using the health care system to individuals, groups and families.
Must pass a thorough background investigation which includes, but is not limited to, a review of applicant’s criminal, civil, driving, military, educational and employment history prior to employment.
Must have a valid driver license.
Licenses/Certificates:
Candidates must be able to become LEDS certified within 3 months of hire;
CPR certification is required within 6 months of hire.
Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Bachelor’s Degree in Social Science, Criminal Justice or Health Services or related field;
Community Health Specialist (CHS) Certification is preferred and may be required for this position in the future. If applicants do not already have the CHS certification, there is the ability to gain the certification during employment
Experience working with Justice Involved Individuals is highly preferred
Experience working in public safety, social services or community corrections settings; this includes working directly with law enforcement staff and their partners.
At least 2 years of experience teaching curriculum or small group instruction;
Ability to work independently and in a team environment.
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
Screening and Evaluation
The Application Packet:
Online application (required): Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.
Attach a resume (required): Please indicate how you meet the required minimum qualifications . Attach the document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.
Cover Letter (required): Please explain why you are applying for this position and describe your experience:
How you meet the minimum qualifications and any preferred qualifications for this position
* Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
A phone screen, oral exam, written exam, or an application review may be used to identify the most qualified candidates
Consideration of top candidates/Interviews
Background Investigation/Fingerprinting
ADDITIONAL INFORMATION:
Type of Position: This represented position is eligible for overtime and represented by the Local 88 AFSCME AFL-CIO union.
FLSA: Non-Exempt
Schedule: Monday - Friday, 40 hours per week
Regular Status Position Location: Gresham Probation Office @ 495 NE Beech Ave Gresham, OR 97030-7442 . This position is designated as on site/hybrid telework subject to the Multnomah County Telework Policy and based on the Department’s business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington.
Limited Duration Position Location: Mead Building at 421 SW 5th Ave Portland, OR 97204-2205 . This position is designated as ad-hoc and is not eligible for hybrid or routine telework subject to the Multnomah County Telework Policy and based on the Department’s business needs.
Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include:
Health insurance (medical, dental, vision, Moda or Kaiser Permanente).
Qualify for a defined benefit pension after five years of vesting; we pick up the employee's share of the retirement contribution (6% of subject wages).
Generous paid leave (vacation, sick, parental, bereavement, military, etc.)
Life insurance, short-term and long-term disability insurance
Robust EAP and wellness programs , including gym discounts and wellness education classes
Access to a free annual TriMet HOP pass
PGCMLS is currently seeking an experienced and highly motivated IT Specialist in Largo, MD. In this role, you will provide a wide range of IT support to library staff and customers that includes managing mobile devices, VOIP & call center phones, user login and email accounts, network permission and rights, and IT systems and equipment access. You will ensure IT systems and software function properly, configure and optimize computers, network servers, and online library systems.
This position is 100% onsite, Mon- Fri, 8:30-5pm, and covers the on-call schedule once a month.
Essential Functions:
Provide technical IT support to library staff and external clients.
Provide first-level IT infrastructure support for Windows and HyperV servers, workstations, printers, switches and network equipment.
Accurately and efficiently monitors network capacity and performance; promptly diagnoses and resolves network problems.
Support and manage VOIP hardware and software.
Support and manage mobile devices, iPads, Androids, and Chromebook devices using mobile device management tools.
Troubleshoot and resolve technical problems with applications and services promptly.
Resolve hardware/software interface and interoperability problems in a timely manner.
Install, configure, and troubleshoot network and computer hardware in a timely manner.
Accurately and efficiently install, test, and upgrade network operating system software.
Ensure system availability, functionality, integrity, and efficiency.
Diagnose system-related incidents and take corrective action for immediate resolution; escalates to IT for second-level resolution.
Integrate and support server hardware, software, and other enterprise server applications.
Deploy new computer equipment and software.
Dispatch to all library locations within Prince George’s County to handle technical issues as needed.
Cover the on-call rotation once a month.
Perform other duties as assigned.
Qualifications:
Bachelor’s degree in information technology, computer science, or a related field.
Five years of related IT experience; experience working in a library setting preferred.
Thorough knowledge of IT practices and procedures required.
Windows Server and VPN experience required.
Chromebook, Android, iPad, and mobile device management experience required.
VOIP and VOIP call center management experience required.
Active directory and email user account management experience required.
Network and network troubleshooting experience required.
Wireless network experience required.
A+ or Network+ certification preferred.
Valid driver’s license with acceptable driving record.
Feb 01, 2024
Full time
PGCMLS is currently seeking an experienced and highly motivated IT Specialist in Largo, MD. In this role, you will provide a wide range of IT support to library staff and customers that includes managing mobile devices, VOIP & call center phones, user login and email accounts, network permission and rights, and IT systems and equipment access. You will ensure IT systems and software function properly, configure and optimize computers, network servers, and online library systems.
This position is 100% onsite, Mon- Fri, 8:30-5pm, and covers the on-call schedule once a month.
Essential Functions:
Provide technical IT support to library staff and external clients.
Provide first-level IT infrastructure support for Windows and HyperV servers, workstations, printers, switches and network equipment.
Accurately and efficiently monitors network capacity and performance; promptly diagnoses and resolves network problems.
Support and manage VOIP hardware and software.
Support and manage mobile devices, iPads, Androids, and Chromebook devices using mobile device management tools.
Troubleshoot and resolve technical problems with applications and services promptly.
Resolve hardware/software interface and interoperability problems in a timely manner.
Install, configure, and troubleshoot network and computer hardware in a timely manner.
Accurately and efficiently install, test, and upgrade network operating system software.
Ensure system availability, functionality, integrity, and efficiency.
Diagnose system-related incidents and take corrective action for immediate resolution; escalates to IT for second-level resolution.
Integrate and support server hardware, software, and other enterprise server applications.
Deploy new computer equipment and software.
Dispatch to all library locations within Prince George’s County to handle technical issues as needed.
Cover the on-call rotation once a month.
Perform other duties as assigned.
Qualifications:
Bachelor’s degree in information technology, computer science, or a related field.
Five years of related IT experience; experience working in a library setting preferred.
Thorough knowledge of IT practices and procedures required.
Windows Server and VPN experience required.
Chromebook, Android, iPad, and mobile device management experience required.
VOIP and VOIP call center management experience required.
Active directory and email user account management experience required.
Network and network troubleshooting experience required.
Wireless network experience required.
A+ or Network+ certification preferred.
Valid driver’s license with acceptable driving record.
Alliance’s mission is to provide essential housing and supportive services to people living in poverty with HIV/AIDS or other challenging health conditions. Our priority is in strengthening the safety net in Los Angeles County (LAC) for people caught in the downward spiral of chronic disease, hunger and homelessness. Alliance provides a housing continuum of care for men, women, children, and families living with HIV/AIDS. Because in Alliance we believe in a world in which hope is restored and lives are saved through homes, help, and healing. For more information, please visit us at alliancehh.org
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $26.20 - $29.93 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
The Maintenance Coordinator/Repair Person will primarily work in a hybrid/field- based setting. The Maintenance Coordinator/Repair Person is responsible for coordinating between property owners/managers to ensure timely attention to resident requests. In addition, the Maintenance Coordinator/Repair Person will assist the Housing Manager with shared responsibilities for intakes, renewals, relocations, unit inspections, and minor unit repairs. This position does not require the Maintenance Coordinator/Repair Person to answer after-hour calls or weekend repairs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain and develop communications with vendors and
Avert possible evictions of master-leased units by maintaining professional relationships with property owners and managers, promptly addressing their concerns.
Participate in agency staff meetings, trainings, and in-services.
Work closely with Housing Specialists, Social Workers, and Supportive Service Coordinators to assist with housing retention efforts and facilitate communication among the involved
Must be able to use a computer to update and complete work orders, vendor contacts, and client notes in the agency’s in-house system. Compose correspondence, memos, reports as
Perform basic maintenance to include, but not limited to changing door locks, checking smoke detectors, change outlets and GFI, change bathroom and kitchen faucets, unit turns, painting, and yearly inspections.
Assume responsibility for maintaining keys and key logs in the PSH
Facilitate the purchase of necessary household goods including appliances, furniture, and move-in
Ensure timely invoicing and oversee submission to Supervisor for pay of contracted work.
Perform additional tasks as assigned by
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
High school diploma or GED required.
Minimum of 3 years’ apartment/maintenance experience required.
Minimum of 2 years’ experience with vendor management required.
Must be able to speak English/Spanish.
Must be able to perform maintenance and handyman type duties, including light electrical, plumbing and painting.
Must have experience working with a diverse
Excellent active listening and ability to model good
Excellent interpersonal, written, and oral communication
Ability to manage multiple tasks and priorities, work independently as well as a member of a
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and
Required to maintain use of company provided tool kit
Required to use your own vehicle to service clients across the entire LA County.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This position involves both fieldwork and office work including bending, reaching, stooping, lifting, and moving of office materials or equipment related to client units weighing 25 pounds or more. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. No weekend work required.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and booster or medical/religious exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
Jan 18, 2024
Full time
Alliance’s mission is to provide essential housing and supportive services to people living in poverty with HIV/AIDS or other challenging health conditions. Our priority is in strengthening the safety net in Los Angeles County (LAC) for people caught in the downward spiral of chronic disease, hunger and homelessness. Alliance provides a housing continuum of care for men, women, children, and families living with HIV/AIDS. Because in Alliance we believe in a world in which hope is restored and lives are saved through homes, help, and healing. For more information, please visit us at alliancehh.org
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $26.20 - $29.93 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
The Maintenance Coordinator/Repair Person will primarily work in a hybrid/field- based setting. The Maintenance Coordinator/Repair Person is responsible for coordinating between property owners/managers to ensure timely attention to resident requests. In addition, the Maintenance Coordinator/Repair Person will assist the Housing Manager with shared responsibilities for intakes, renewals, relocations, unit inspections, and minor unit repairs. This position does not require the Maintenance Coordinator/Repair Person to answer after-hour calls or weekend repairs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain and develop communications with vendors and
Avert possible evictions of master-leased units by maintaining professional relationships with property owners and managers, promptly addressing their concerns.
Participate in agency staff meetings, trainings, and in-services.
Work closely with Housing Specialists, Social Workers, and Supportive Service Coordinators to assist with housing retention efforts and facilitate communication among the involved
Must be able to use a computer to update and complete work orders, vendor contacts, and client notes in the agency’s in-house system. Compose correspondence, memos, reports as
Perform basic maintenance to include, but not limited to changing door locks, checking smoke detectors, change outlets and GFI, change bathroom and kitchen faucets, unit turns, painting, and yearly inspections.
Assume responsibility for maintaining keys and key logs in the PSH
Facilitate the purchase of necessary household goods including appliances, furniture, and move-in
Ensure timely invoicing and oversee submission to Supervisor for pay of contracted work.
Perform additional tasks as assigned by
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
High school diploma or GED required.
Minimum of 3 years’ apartment/maintenance experience required.
Minimum of 2 years’ experience with vendor management required.
Must be able to speak English/Spanish.
Must be able to perform maintenance and handyman type duties, including light electrical, plumbing and painting.
Must have experience working with a diverse
Excellent active listening and ability to model good
Excellent interpersonal, written, and oral communication
Ability to manage multiple tasks and priorities, work independently as well as a member of a
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and
Required to maintain use of company provided tool kit
Required to use your own vehicle to service clients across the entire LA County.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This position involves both fieldwork and office work including bending, reaching, stooping, lifting, and moving of office materials or equipment related to client units weighing 25 pounds or more. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. No weekend work required.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and booster or medical/religious exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
This position includes a signing bonus of $2,500 (full-time) for new county hires. Are you a champion for kinship placements? Have you been told you have excellent engagement and assessment skills? Do you enjoy a bit of detective work? The Division of Children, Youth and Families (CYF) of the Department of Family Services (DFS) is seeking a Kinship Navigator (Social Services Specialist III) to connect and work directly with kinship caregivers of children at risk of separation or who have already entered the child welfare system. Learn more about the culture of DFS, meet our director and some of our employees, watch videos about our programs, and check out the great health benefits offered by Fairfax County. Grow your career with Fairfax County! With more than 16,000 employees, Fairfax County is a diverse workforce offering employees stimulating and challenging opportunities across a broad scope of career opportunities. As a Fairfax County employee, you impact the well-being of our community every day. This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video and visit the One Fairfax webpage here . The Department of Family Services (DFS) is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here . The Kinship Navigator is a member of the Permanency Unit under the Foster Care and Adoption (FC&A) Resource and Support Program. Under general supervision of the Social Services Supervisor, performs tasks independently to protect children and build family resilience as articulated by local, state, and federal policies and laws. Working hour is Monday thru Friday from 8:00 a.m. to 4:30 p.m., however, evening, overnight, weekend, and holiday hours will be required. Duties and responsibilities include the following:
Connects with Spanish speaking potential kinship caregivers by phone or in person early in the family finding process
Engages with kinship caregivers identified through Family Finding to explore placement options
Provides information to kinship caregivers considering becoming certified as resource parents
Supports the kinship caregivers with the emergency foster home approval process to include completion of the mutual family assessment
Visits kinship caregivers in their homes
Uses automated technology in multiple systems to maintain client data, case records, and correspondence
Assesses and evaluates the potential kinship caregivers and provides information and resources
Collaborates with social services specialists within the Division of CYF to provide services to kinship caregivers and their families
Participates in kinship practice improvement teams within CYF and within the community
Provides support and resources to Fairfax County residents through responding to calls on the Kinship Resource Line
Works collaboratively with CYF Quality Assurance staff to evaluate kinship services and promote positive outcomes for kinship families
Provides supervisory support to staff during the absence of the unit supervisor
Perform other duties as assigned to ensure child safety and improve outcomes in families and improve outcomes in families
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Contributes to the development of protocols, policies, procedures, grants and contracts for a social services program, department, and other entities; Assists the supervisor in planning and carrying out training for new staff, providing guidance to staff. May directly supervise staff, and covers for the supervisor in their absence; Serves as a policy expert in an area of social work specialization; Conducts comprehensive clinical assessments and prepares and implements service plans; Works with clients to develop a plan of service to meet social, health, emotional and economic needs. With the client, formulates objectives and identifies actions to resolve the clients' problems; Conducts home visits to families for the purpose of monitoring, counseling and supervision; Provides crisis intervention on a timely basis to clients or families whose well being is seriously and immediately threatened, to include Child Protective Services after-hours; Conducts mediation services to families in conflict; Investigates allegations of abuse and neglect of children, elderly persons and incapacitated adults who live in the community and institutional facilities; Makes assessment of risks posed to clients in accordance with state and local policies, and works to ensure risks are eliminated or minimized; Evaluates child's readiness for placement and recommends placement, ensuring compliance with legal provisions; Evaluates and trains foster and adoptive parents; Works with the community to identify families, children and individuals needing services and to coordinate these services using a wrap-around approach; Advocates and assists families and individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug, housing referrals, home based services, training and medical services); Communicates and works with colleagues, clients and the community in a manner that supports the agency and program goals and objectives; Participates as a contributing member on interagency, multi-disciplinary teams, community groups and professional organizations; Collaborates and contributes to child specific teams on non-agency cases as assigned to assist in identifying community resources and services for families; Assesses eligibility for foster care protect/prevent funds; Participates, collaborates and contributes to Comprehensive Services Act activities for families on caseload; Provides training and education on a variety of social work topics; Uses automated technology and hard copy files to maintain and update case data, notes, documents, records, contacts and summaries of information; Manages and maintains program data and outcomes.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Thorough knowledge of the principles and practices of social work; Thorough knowledge of current social service problems and methods/approaches to address issues; Thorough knowledge of regulations and guidelines relating to the assigned area of social service specialization; Knowledge of casework supervision practices and procedures; Ability to analyze case information and to reach sound decisions on the basis of such information; Ability to communicate clearly and concisely, both orally and in writing; Ability to use automated technology to establish and maintain case records; Ability to maintain professional ethics and confidentiality of client information; Ability to establish and maintain effective working relationships with a variety of individuals.; Ability to schedule and manage workload sufficiently to meet deadlines; Ability to provide guidance, direction, supervision and coaching to less-experienced staff; Ability to provide management and oversight of a program or project.
Employment Standards
EMPLOYMENT STANDARDS: Graduation from an accredited four-year college or university with a bachelor's degree, plus three years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience. Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement . CERTIFICATES AND LICENSES REQUIRED: Valid driver's license. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background, a driving record check, and a Child Protective Services check to the satisfaction of the employer. PREFERRED QUALIFICATIONS:
Master's degree in social work (MSW) or a related human services degree
Knowledge of kinship practices and experience working with kinship families
At least four (4) years of work experience in Child Welfare
Experience working with individuals and families from diverse multi-cultural populations and facilitating community outreach.
Spanish Speaking
PHYSICAL REQUIREMENTS: Sufficiently mobile to attend home visits, court, meetings, and community events outside the office. Ability to use automated technology. Ability to communicate clearly and concisely, both orally and in writing. Work requires performing tasks with risks of secondary traumatic stress (STS). Ability to navigate through and make decisions in stressful and crisis situations. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include a practical exercise. The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Dec 19, 2023
Full time
This position includes a signing bonus of $2,500 (full-time) for new county hires. Are you a champion for kinship placements? Have you been told you have excellent engagement and assessment skills? Do you enjoy a bit of detective work? The Division of Children, Youth and Families (CYF) of the Department of Family Services (DFS) is seeking a Kinship Navigator (Social Services Specialist III) to connect and work directly with kinship caregivers of children at risk of separation or who have already entered the child welfare system. Learn more about the culture of DFS, meet our director and some of our employees, watch videos about our programs, and check out the great health benefits offered by Fairfax County. Grow your career with Fairfax County! With more than 16,000 employees, Fairfax County is a diverse workforce offering employees stimulating and challenging opportunities across a broad scope of career opportunities. As a Fairfax County employee, you impact the well-being of our community every day. This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video and visit the One Fairfax webpage here . The Department of Family Services (DFS) is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here . The Kinship Navigator is a member of the Permanency Unit under the Foster Care and Adoption (FC&A) Resource and Support Program. Under general supervision of the Social Services Supervisor, performs tasks independently to protect children and build family resilience as articulated by local, state, and federal policies and laws. Working hour is Monday thru Friday from 8:00 a.m. to 4:30 p.m., however, evening, overnight, weekend, and holiday hours will be required. Duties and responsibilities include the following:
Connects with Spanish speaking potential kinship caregivers by phone or in person early in the family finding process
Engages with kinship caregivers identified through Family Finding to explore placement options
Provides information to kinship caregivers considering becoming certified as resource parents
Supports the kinship caregivers with the emergency foster home approval process to include completion of the mutual family assessment
Visits kinship caregivers in their homes
Uses automated technology in multiple systems to maintain client data, case records, and correspondence
Assesses and evaluates the potential kinship caregivers and provides information and resources
Collaborates with social services specialists within the Division of CYF to provide services to kinship caregivers and their families
Participates in kinship practice improvement teams within CYF and within the community
Provides support and resources to Fairfax County residents through responding to calls on the Kinship Resource Line
Works collaboratively with CYF Quality Assurance staff to evaluate kinship services and promote positive outcomes for kinship families
Provides supervisory support to staff during the absence of the unit supervisor
Perform other duties as assigned to ensure child safety and improve outcomes in families and improve outcomes in families
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Contributes to the development of protocols, policies, procedures, grants and contracts for a social services program, department, and other entities; Assists the supervisor in planning and carrying out training for new staff, providing guidance to staff. May directly supervise staff, and covers for the supervisor in their absence; Serves as a policy expert in an area of social work specialization; Conducts comprehensive clinical assessments and prepares and implements service plans; Works with clients to develop a plan of service to meet social, health, emotional and economic needs. With the client, formulates objectives and identifies actions to resolve the clients' problems; Conducts home visits to families for the purpose of monitoring, counseling and supervision; Provides crisis intervention on a timely basis to clients or families whose well being is seriously and immediately threatened, to include Child Protective Services after-hours; Conducts mediation services to families in conflict; Investigates allegations of abuse and neglect of children, elderly persons and incapacitated adults who live in the community and institutional facilities; Makes assessment of risks posed to clients in accordance with state and local policies, and works to ensure risks are eliminated or minimized; Evaluates child's readiness for placement and recommends placement, ensuring compliance with legal provisions; Evaluates and trains foster and adoptive parents; Works with the community to identify families, children and individuals needing services and to coordinate these services using a wrap-around approach; Advocates and assists families and individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug, housing referrals, home based services, training and medical services); Communicates and works with colleagues, clients and the community in a manner that supports the agency and program goals and objectives; Participates as a contributing member on interagency, multi-disciplinary teams, community groups and professional organizations; Collaborates and contributes to child specific teams on non-agency cases as assigned to assist in identifying community resources and services for families; Assesses eligibility for foster care protect/prevent funds; Participates, collaborates and contributes to Comprehensive Services Act activities for families on caseload; Provides training and education on a variety of social work topics; Uses automated technology and hard copy files to maintain and update case data, notes, documents, records, contacts and summaries of information; Manages and maintains program data and outcomes.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Thorough knowledge of the principles and practices of social work; Thorough knowledge of current social service problems and methods/approaches to address issues; Thorough knowledge of regulations and guidelines relating to the assigned area of social service specialization; Knowledge of casework supervision practices and procedures; Ability to analyze case information and to reach sound decisions on the basis of such information; Ability to communicate clearly and concisely, both orally and in writing; Ability to use automated technology to establish and maintain case records; Ability to maintain professional ethics and confidentiality of client information; Ability to establish and maintain effective working relationships with a variety of individuals.; Ability to schedule and manage workload sufficiently to meet deadlines; Ability to provide guidance, direction, supervision and coaching to less-experienced staff; Ability to provide management and oversight of a program or project.
Employment Standards
EMPLOYMENT STANDARDS: Graduation from an accredited four-year college or university with a bachelor's degree, plus three years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience. Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement . CERTIFICATES AND LICENSES REQUIRED: Valid driver's license. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background, a driving record check, and a Child Protective Services check to the satisfaction of the employer. PREFERRED QUALIFICATIONS:
Master's degree in social work (MSW) or a related human services degree
Knowledge of kinship practices and experience working with kinship families
At least four (4) years of work experience in Child Welfare
Experience working with individuals and families from diverse multi-cultural populations and facilitating community outreach.
Spanish Speaking
PHYSICAL REQUIREMENTS: Sufficiently mobile to attend home visits, court, meetings, and community events outside the office. Ability to use automated technology. Ability to communicate clearly and concisely, both orally and in writing. Work requires performing tasks with risks of secondary traumatic stress (STS). Ability to navigate through and make decisions in stressful and crisis situations. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include a practical exercise. The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Job Summary
Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. The Office Assistant II classification is distinguished from the Office Assistant I by performance of work requiring more independent judgment; volume and complexity of guidelines used which require a greater degree of interpretation and interpolation by the incumbents; and the amount and level of material to be learned being substantially greater, thereby increasing the time required of the incumbent to learn the duties. While both the Office Assistant I and II are expected to interact with and service customer needs, the Office Assistant II is expected to respond to more varieties of situations requiring a more detailed understanding of the department processes and operations. Additionally, the Office Assistant II is distinguished from the Office Assistant III classification by the responsibility to perform less complex and comprehensive administrative support duties. A variety of moderately difficult to complex tasks are performed within generally defined procedures and are reviewed periodically for accuracy, adherence to established policies and procedures, quality and thoroughness. Work is performed under general supervision and assistance is readily available from either specialist(s) or supervisor(s). This classification is expected to function independently in daily tasks. The Office Assistant II is required to use judgment on non-routine matters. Problems are identified and solved and unusual/complex problems are referred to a supervisor or specialist. Typically supports department staff and upper-level management.
Qualifications
Knowledge of: General office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: Operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn assigned clerical, typing and/or stenographic tasks readily; and adhere to prescribed office routines; establish and maintain harmonious working relationships with other employees and the general public; maintain a neat personal appearance and courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; sit or stand for long periods of time while performing routine and repetitive functions.
SELECTION PROCESS:
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Position will remain open until filled.
Examples of Duties
KEY OR TYPICAL TASKS AND RESPONSIBILITIES
Provides customer service and/or reception support to internal and external customers
Provides information to the public or other employees by phone or in person to ensure compliance and an understanding of the agency rules, regulations, or functions; listens to questions and explains procedures according to agency guidelines or refers clients to appropriate source.
Greets visitors and directs them to the proper person or section; responds to routine inquires by phone or face to face; fulfills requests for publications or office supplies; makes necessary arrangements for travel and prepares travel vouchers for staff.
Performs counter work; receives and processes a variety of forms and applications, determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. Provides information and explains departmental procedures in response to questions raised by the public served. Issues documents such as licenses, permits, registrations and receipts.
Provides the full range of administrative support using computer software skills
Uses computer software applications and equipment to prepare and complete forms, memos, reports, text and correspondence for managers or supervisors from rough draft, dictation equipment, handwritten copy or oral instruction. May use standard electronic typewriter for completion of forms.
Effectively operates complex equipment and office machinery which may include computer PC applications, printers, programmable typewriters, electronic transcribers, facsimile machines and other data entry machines; may serve as department liaison with service and vendor personnel when problems occur; reconciles routine problems by consulting technical manuals.
Maintains databases for tracking departmental/program information and produces complex reports from database as required and necessary; uses spreadsheets to track, analyze and report quantitative information.
Using various computer applications, creates templates, spreadsheets, macros, presentation materials, slides, charts and graphics.
Provides general administrative support
Organizes and maintains subject matter files and records and retrieves information, files, documents and records as needed. Produces complex reports from data. Assures that record disposition schedules are adhered to and that files are kept orderly and current.
Originates procedural correspondence such as letters of transmittal, routine notices, and responses to requests for information which are readily available by reference to office records.
Processes requisitions and vouchers received through departmental business transactions; places orders from requisitions and validates payments received.
Performs timekeeping functions for work unit of department, i.e., completes time records, computes time worked and posts to master timesheet; maintains leave status records and monitors and analyzes leave records.
Maintains simple bookkeeping, financial and statistical records where no technical accounting knowledge is required.
Receives, receipts and calculates various payments, fees and fines; makes proper distribution and manually records entries or codes incoming material for automated data entry or further clerical processing.
Takes minutes at meetings; performs follow-up clerical procedures between meetings and groups.
Assists in specially assigned or periodic data searches to develop or recover information from standard and non-standard sources. Assists in the compliance and evaluation of such data to meet defined objectives.
Orders, maintains and distributes stocks, supplies and inventories. Conducts related price surveys when required.
Coordinates and organizes meetings, activities and functions. Sets up rooms and equipment when required.
May work with the public, clients, other departmental personnel or staff of other businesses in order to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Processes a variety of moderately difficult to complex paperwork including expense reports, petty cash requests, purchase orders, invoices, etc.
Assists in developing general office procedures and processes.
Performs related duties as required.
Qualifications
Two years of experience, with limited task supervision, emphasizing or including intensive public contact, customer service, interpretation and explanation of regulations and involving general office work processes and use of modern office technology. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Salary Grade
Local 307.5
Salary Range
$21.33 - $27.73- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Nov 02, 2023
Full time
Job Summary
Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. The Office Assistant II classification is distinguished from the Office Assistant I by performance of work requiring more independent judgment; volume and complexity of guidelines used which require a greater degree of interpretation and interpolation by the incumbents; and the amount and level of material to be learned being substantially greater, thereby increasing the time required of the incumbent to learn the duties. While both the Office Assistant I and II are expected to interact with and service customer needs, the Office Assistant II is expected to respond to more varieties of situations requiring a more detailed understanding of the department processes and operations. Additionally, the Office Assistant II is distinguished from the Office Assistant III classification by the responsibility to perform less complex and comprehensive administrative support duties. A variety of moderately difficult to complex tasks are performed within generally defined procedures and are reviewed periodically for accuracy, adherence to established policies and procedures, quality and thoroughness. Work is performed under general supervision and assistance is readily available from either specialist(s) or supervisor(s). This classification is expected to function independently in daily tasks. The Office Assistant II is required to use judgment on non-routine matters. Problems are identified and solved and unusual/complex problems are referred to a supervisor or specialist. Typically supports department staff and upper-level management.
Qualifications
Knowledge of: General office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: Operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn assigned clerical, typing and/or stenographic tasks readily; and adhere to prescribed office routines; establish and maintain harmonious working relationships with other employees and the general public; maintain a neat personal appearance and courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; sit or stand for long periods of time while performing routine and repetitive functions.
SELECTION PROCESS:
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Position will remain open until filled.
Examples of Duties
KEY OR TYPICAL TASKS AND RESPONSIBILITIES
Provides customer service and/or reception support to internal and external customers
Provides information to the public or other employees by phone or in person to ensure compliance and an understanding of the agency rules, regulations, or functions; listens to questions and explains procedures according to agency guidelines or refers clients to appropriate source.
Greets visitors and directs them to the proper person or section; responds to routine inquires by phone or face to face; fulfills requests for publications or office supplies; makes necessary arrangements for travel and prepares travel vouchers for staff.
Performs counter work; receives and processes a variety of forms and applications, determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. Provides information and explains departmental procedures in response to questions raised by the public served. Issues documents such as licenses, permits, registrations and receipts.
Provides the full range of administrative support using computer software skills
Uses computer software applications and equipment to prepare and complete forms, memos, reports, text and correspondence for managers or supervisors from rough draft, dictation equipment, handwritten copy or oral instruction. May use standard electronic typewriter for completion of forms.
Effectively operates complex equipment and office machinery which may include computer PC applications, printers, programmable typewriters, electronic transcribers, facsimile machines and other data entry machines; may serve as department liaison with service and vendor personnel when problems occur; reconciles routine problems by consulting technical manuals.
Maintains databases for tracking departmental/program information and produces complex reports from database as required and necessary; uses spreadsheets to track, analyze and report quantitative information.
Using various computer applications, creates templates, spreadsheets, macros, presentation materials, slides, charts and graphics.
Provides general administrative support
Organizes and maintains subject matter files and records and retrieves information, files, documents and records as needed. Produces complex reports from data. Assures that record disposition schedules are adhered to and that files are kept orderly and current.
Originates procedural correspondence such as letters of transmittal, routine notices, and responses to requests for information which are readily available by reference to office records.
Processes requisitions and vouchers received through departmental business transactions; places orders from requisitions and validates payments received.
Performs timekeeping functions for work unit of department, i.e., completes time records, computes time worked and posts to master timesheet; maintains leave status records and monitors and analyzes leave records.
Maintains simple bookkeeping, financial and statistical records where no technical accounting knowledge is required.
Receives, receipts and calculates various payments, fees and fines; makes proper distribution and manually records entries or codes incoming material for automated data entry or further clerical processing.
Takes minutes at meetings; performs follow-up clerical procedures between meetings and groups.
Assists in specially assigned or periodic data searches to develop or recover information from standard and non-standard sources. Assists in the compliance and evaluation of such data to meet defined objectives.
Orders, maintains and distributes stocks, supplies and inventories. Conducts related price surveys when required.
Coordinates and organizes meetings, activities and functions. Sets up rooms and equipment when required.
May work with the public, clients, other departmental personnel or staff of other businesses in order to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Processes a variety of moderately difficult to complex paperwork including expense reports, petty cash requests, purchase orders, invoices, etc.
Assists in developing general office procedures and processes.
Performs related duties as required.
Qualifications
Two years of experience, with limited task supervision, emphasizing or including intensive public contact, customer service, interpretation and explanation of regulations and involving general office work processes and use of modern office technology. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Salary Grade
Local 307.5
Salary Range
$21.33 - $27.73- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
POSITION SUMMARY:
Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Handle all scheduling calls and transfer other calls/patient inquires as appropriate.
Schedule patient appointments according to clinic scheduling protocols.
Register patients in eClinicalWorks according to clinic protocols.
Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.
Coordinate with other call center agents to improve customer service.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required.
At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred.
Bilingual English/Spanish required.
Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite)
Call Center operations
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility
Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Be customer service oriented
Possess great active listening skills
Strong telephone etiquette
Maintain strictest confidentiality of patients
Maintain a strict discipline in time management
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
Communicate effectively with patients, staff, peers, and superiors
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Oct 17, 2023
Full time
POSITION SUMMARY:
Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Handle all scheduling calls and transfer other calls/patient inquires as appropriate.
Schedule patient appointments according to clinic scheduling protocols.
Register patients in eClinicalWorks according to clinic protocols.
Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.
Coordinate with other call center agents to improve customer service.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required.
At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred.
Bilingual English/Spanish required.
Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite)
Call Center operations
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility
Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Be customer service oriented
Possess great active listening skills
Strong telephone etiquette
Maintain strictest confidentiality of patients
Maintain a strict discipline in time management
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
Communicate effectively with patients, staff, peers, and superiors
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
POSITION SUMMARY:
Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist I assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, and PrEP-AP as well as with the process of accessing Public Benefits.
Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group.
Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster.
Stays current with APLA Health programs.
Follow up to verify the status of enrollment applications and assist clients who are experiencing problems.
Complete a comprehensive benefits and qualified health insurance assessment for each client.
Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy.
Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks.
Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services.
Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC).
Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements.
Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A high school diploma and 1 year experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.
Knowledge of:
Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, Medicare, My Health LA, and Ryan White. Must have knowledge of the healthcare field.
Ability to:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID 19 vaccination and Booster or Medical/Religious exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Oct 06, 2023
Full time
POSITION SUMMARY:
Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist I assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, and PrEP-AP as well as with the process of accessing Public Benefits.
Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group.
Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster.
Stays current with APLA Health programs.
Follow up to verify the status of enrollment applications and assist clients who are experiencing problems.
Complete a comprehensive benefits and qualified health insurance assessment for each client.
Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy.
Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks.
Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services.
Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC).
Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements.
Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A high school diploma and 1 year experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.
Knowledge of:
Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, Medicare, My Health LA, and Ryan White. Must have knowledge of the healthcare field.
Ability to:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID 19 vaccination and Booster or Medical/Religious exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.92 – $28.45/hr. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist II assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, PrEP-AP as well as with the process of accessing Public Benefits.
Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group.
Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster.
Assist Enrollment & Eligibility Manager with training for new staff when requested.
Provides support for questions from Enrollment Specialists I and other clinic staff in the absence of the Enrollment & Eligibility Manager.
Responsible to provide access to Health Plan provider logins to staff so they can check patient's eligibility, coverage and check claim status.
Stay current with APLA Health programs.
Follow up to verify the status of enrollment applications and assist clients who are experiencing problems.
Complete a comprehensive benefits and qualified health insurance assessment for each client.
Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy.
Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to APLA Health & Wellness.
Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services.
Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC).
Attend relevant trainings relating to benefits programs such as My Health LA, and trainings required to meet contract requirements.
Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements.
Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A high school diploma and at least five years’ experience in benefits enrollment, or an AA degree and a minimum of two years’ experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.
Knowledge of:
Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, and Medicare, My Health LA and Ryan White. Must have knowledge of the healthcare field.
Ability to:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
An Equal Opportunity Employer: minority/ female/transgender/ disability/ veteran
Sep 01, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.92 – $28.45/hr. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist II assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, PrEP-AP as well as with the process of accessing Public Benefits.
Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group.
Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster.
Assist Enrollment & Eligibility Manager with training for new staff when requested.
Provides support for questions from Enrollment Specialists I and other clinic staff in the absence of the Enrollment & Eligibility Manager.
Responsible to provide access to Health Plan provider logins to staff so they can check patient's eligibility, coverage and check claim status.
Stay current with APLA Health programs.
Follow up to verify the status of enrollment applications and assist clients who are experiencing problems.
Complete a comprehensive benefits and qualified health insurance assessment for each client.
Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy.
Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to APLA Health & Wellness.
Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services.
Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC).
Attend relevant trainings relating to benefits programs such as My Health LA, and trainings required to meet contract requirements.
Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements.
Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A high school diploma and at least five years’ experience in benefits enrollment, or an AA degree and a minimum of two years’ experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.
Knowledge of:
Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, and Medicare, My Health LA and Ryan White. Must have knowledge of the healthcare field.
Ability to:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
An Equal Opportunity Employer: minority/ female/transgender/ disability/ veteran
Legal Aid Services of Oregon (LASO), is seeking a full-time Bilingual English/Spanish Intake Specialist for its downtown Portland office. While the person in this position will generally work from the Portland Office, we do offer the option of a remote work schedule. Background LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs provide services to farmworkers and representation on Native American issues. LASO is an effective, high-quality legal services program committed to advocacy strategies that will have a demonstrable effect on community problems. The Portland Regional Office of LASO (LASO-PRO) serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from different cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace. Responsibilities
Answer a high volume of incoming calls using a robust phone system and work with walk-in clients.
Screen potential clients and perform screening interviews for consultations.
Provide detailed referrals and general legal information.
Identify legal issues.
Maintain a calm demeanor in a demanding environment.
Other receptionist / office support tasks as needed.
Qualifications 0–6 years of experience. The ideal candidate has strong interpersonal and stress management skills, is highly organized and has experience with phone systems / reception tasks. Individuals committed to advocacy for the legal rights of low-income and other vulnerable populations are encouraged to apply. Applicants must be fluent in written and oral Spanish and English and be able to speak Spanish fluently in a professional environment. Salary/Benefits Compensation is based on a 35-hour work week. Salary range is $44.2K – 49.7K for 0-5 years’ experience; $50.8K - 55.2K for 6-10 years’ experience and $56.3K-66.2K for 11-20 years’ experience annually; salaries are determined by relevant work experience and our Collective Bargaining Agreement. Additional $4.3K annually for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses. Closing Date Review of resumes to begin September 15, 2023. Applications Send cover letter and resume to: Ada Sprengelmeyer, Administrator Legal Aid Services of Oregon projobs@lasoregon.org As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity. Please note – we will only review applications received via email, and will not download applications submitted or recommended from employment platforms.
If you require reasonable accommodation for a disability during the application/hiring process, please contact Meghan Collins, Director of Administration, at Meghan.Collins@lasoregon.org. We celebrate diversity LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
Jun 15, 2023
Full time
Legal Aid Services of Oregon (LASO), is seeking a full-time Bilingual English/Spanish Intake Specialist for its downtown Portland office. While the person in this position will generally work from the Portland Office, we do offer the option of a remote work schedule. Background LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs provide services to farmworkers and representation on Native American issues. LASO is an effective, high-quality legal services program committed to advocacy strategies that will have a demonstrable effect on community problems. The Portland Regional Office of LASO (LASO-PRO) serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from different cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace. Responsibilities
Answer a high volume of incoming calls using a robust phone system and work with walk-in clients.
Screen potential clients and perform screening interviews for consultations.
Provide detailed referrals and general legal information.
Identify legal issues.
Maintain a calm demeanor in a demanding environment.
Other receptionist / office support tasks as needed.
Qualifications 0–6 years of experience. The ideal candidate has strong interpersonal and stress management skills, is highly organized and has experience with phone systems / reception tasks. Individuals committed to advocacy for the legal rights of low-income and other vulnerable populations are encouraged to apply. Applicants must be fluent in written and oral Spanish and English and be able to speak Spanish fluently in a professional environment. Salary/Benefits Compensation is based on a 35-hour work week. Salary range is $44.2K – 49.7K for 0-5 years’ experience; $50.8K - 55.2K for 6-10 years’ experience and $56.3K-66.2K for 11-20 years’ experience annually; salaries are determined by relevant work experience and our Collective Bargaining Agreement. Additional $4.3K annually for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses. Closing Date Review of resumes to begin September 15, 2023. Applications Send cover letter and resume to: Ada Sprengelmeyer, Administrator Legal Aid Services of Oregon projobs@lasoregon.org As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity. Please note – we will only review applications received via email, and will not download applications submitted or recommended from employment platforms.
If you require reasonable accommodation for a disability during the application/hiring process, please contact Meghan Collins, Director of Administration, at Meghan.Collins@lasoregon.org. We celebrate diversity LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
Washington State Department of Ecology
Union Gap, Washington
Keeping Washington Clean and Evergreen The Central Region Director’s Office within the Department of Ecology is looking to fill a Receptionist (Office Assistant 3) position. This position will be located in our Central Region Office (CRO) in Union Gap, WA . Upon hire, you must live within a commutable distance from the duty station. In this role, you will serve as the receptionist and first point of contact for the Central Region Office (CRO). You’ll work with Ecology’s ten environmental programs, private stakeholders, and a variety of government agencies. You will direct calls, visitors, and staff; conduct records management, facility management, data entry, State Environmental Policy Act (SEPA) routing, distributing and processing mail/packages and serve as backup for the Customer Service Specialist 2 (Fleet Coordinator). You will also be the first point of contact for incidents that require documenting pertinent information and transferring to the Environmental Report Tracking System (ERTS) Coordinator for follow up. This position embodies the One-Ecology philosophy, requires a high degree of professionalism, ability to multi-task and provide excellent customer service. The ideal candidate will be bilingual and able to communicate in both English and Spanish. The mission of the Department of Ecology (Ecology) is to protect, preserve and enhance Washington’s land, air and water for current and future generations. The Central Regional Director's team is a group of hardworking individuals that take pride in their work and being a "team." It's a supportive environment where members of the team are encouraged to find new and improved ways of doing things. Telework options for this position: This position is required to work in the office Monday – Friday, 8 am – 5 pm. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and is subject to change. Application Timeline: The positions will remain open until filled, with an initial screening date of May 15, 2023. In order to be considered for initial screening, please submit an application on or before of May 14, 2023. The agency reserves the right to make an appointment any time after the initial screening date. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth * Click here for more information
About the Department of Ecology
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. To learn more, check out our Strategic Plan . Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunities to serve your community and make an impact through meaningful work.
Our commitment to DEIR Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions. Equity : We champion equity, recognizing that each of us need different things to thrive. Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work. Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement. We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.
Duties
What makes this role unique?
As our first point of contact, you will manage the front lobby area and our main Ecology phone line, responding to general inquiries from the public in both English and Spanish, government agencies and staff, both in person and over the phone so you will need to be able to multi-task while maintaining a high level of professionalism. You will engage with Ecology’s ten environmental programs and make determinations on directing inquiries. You’ll be responsible for coordinating emergency personnel (i.e. fire, police and medical) that come to the building in response to an emergency, serving as the first line of security for the Central Region Office. What you will do:
Use a multi-functional telephone with five incoming lines.
Process outgoing and incoming mail.
Direct customers to appropriate staff for assistance, handling multiple forms of communication simultaneously, and providing courteous customer service.
Use agency standard computer and computer software to:
Create, maintain, and print documents.
Access information on the web page.
Communicate through electronic mail.
Access the calendar and schedule time.
Schedule conference rooms.
Communicate effectively, verbally and in writing, with co-workers, agency staff, private sector and other government agencies. Maintain effective working relationships.
Participate in group processes and on teams.
Provide positive, accurate and pleasant customer service to external clients.
Take accurate messages and forward messages to the appropriate personnel.
Perform clerical support duties including but not limited to creating emails, typing letters, making copies, and scheduling meetings for the Region’s Business Administrator and other staff.
Research and produce copies of well logs for customers.
Qualifications
Required Qualifications: Years of required experience indicated below are full-time equivalent years. Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time. We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked. Examples of the proration calculations are:
30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, education, and volunteer experience. See below for how you may qualify. A high school diploma or GED AND Two (2) years of clerical experience. Desired Qualifications: We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Experience working with diverse communities.
Microsoft Office Suite.
Ability to communicate fluently and effectively in English and Spanish.
Note : Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
A list of three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Per Governor Inslee’s Directive 22-13.1 , state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. If you have questions, please contact Careers@ecy.wa.gov with “ COVID-19 vaccination” in the subject line.
Additional Application Instructions for Current Ecology Employees: Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Joy Espinoza at Joy.Espinoza@ecy.wa.gov . Please do not contact Joy to inquire about the status of your application. To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
May 08, 2023
Full time
Keeping Washington Clean and Evergreen The Central Region Director’s Office within the Department of Ecology is looking to fill a Receptionist (Office Assistant 3) position. This position will be located in our Central Region Office (CRO) in Union Gap, WA . Upon hire, you must live within a commutable distance from the duty station. In this role, you will serve as the receptionist and first point of contact for the Central Region Office (CRO). You’ll work with Ecology’s ten environmental programs, private stakeholders, and a variety of government agencies. You will direct calls, visitors, and staff; conduct records management, facility management, data entry, State Environmental Policy Act (SEPA) routing, distributing and processing mail/packages and serve as backup for the Customer Service Specialist 2 (Fleet Coordinator). You will also be the first point of contact for incidents that require documenting pertinent information and transferring to the Environmental Report Tracking System (ERTS) Coordinator for follow up. This position embodies the One-Ecology philosophy, requires a high degree of professionalism, ability to multi-task and provide excellent customer service. The ideal candidate will be bilingual and able to communicate in both English and Spanish. The mission of the Department of Ecology (Ecology) is to protect, preserve and enhance Washington’s land, air and water for current and future generations. The Central Regional Director's team is a group of hardworking individuals that take pride in their work and being a "team." It's a supportive environment where members of the team are encouraged to find new and improved ways of doing things. Telework options for this position: This position is required to work in the office Monday – Friday, 8 am – 5 pm. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and is subject to change. Application Timeline: The positions will remain open until filled, with an initial screening date of May 15, 2023. In order to be considered for initial screening, please submit an application on or before of May 14, 2023. The agency reserves the right to make an appointment any time after the initial screening date. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth * Click here for more information
About the Department of Ecology
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. To learn more, check out our Strategic Plan . Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunities to serve your community and make an impact through meaningful work.
Our commitment to DEIR Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions. Equity : We champion equity, recognizing that each of us need different things to thrive. Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work. Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement. We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.
Duties
What makes this role unique?
As our first point of contact, you will manage the front lobby area and our main Ecology phone line, responding to general inquiries from the public in both English and Spanish, government agencies and staff, both in person and over the phone so you will need to be able to multi-task while maintaining a high level of professionalism. You will engage with Ecology’s ten environmental programs and make determinations on directing inquiries. You’ll be responsible for coordinating emergency personnel (i.e. fire, police and medical) that come to the building in response to an emergency, serving as the first line of security for the Central Region Office. What you will do:
Use a multi-functional telephone with five incoming lines.
Process outgoing and incoming mail.
Direct customers to appropriate staff for assistance, handling multiple forms of communication simultaneously, and providing courteous customer service.
Use agency standard computer and computer software to:
Create, maintain, and print documents.
Access information on the web page.
Communicate through electronic mail.
Access the calendar and schedule time.
Schedule conference rooms.
Communicate effectively, verbally and in writing, with co-workers, agency staff, private sector and other government agencies. Maintain effective working relationships.
Participate in group processes and on teams.
Provide positive, accurate and pleasant customer service to external clients.
Take accurate messages and forward messages to the appropriate personnel.
Perform clerical support duties including but not limited to creating emails, typing letters, making copies, and scheduling meetings for the Region’s Business Administrator and other staff.
Research and produce copies of well logs for customers.
Qualifications
Required Qualifications: Years of required experience indicated below are full-time equivalent years. Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time. We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked. Examples of the proration calculations are:
30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, education, and volunteer experience. See below for how you may qualify. A high school diploma or GED AND Two (2) years of clerical experience. Desired Qualifications: We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Experience working with diverse communities.
Microsoft Office Suite.
Ability to communicate fluently and effectively in English and Spanish.
Note : Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
A list of three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Per Governor Inslee’s Directive 22-13.1 , state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. If you have questions, please contact Careers@ecy.wa.gov with “ COVID-19 vaccination” in the subject line.
Additional Application Instructions for Current Ecology Employees: Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Joy Espinoza at Joy.Espinoza@ecy.wa.gov . Please do not contact Joy to inquire about the status of your application. To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
Senior Billing Specialist, Arabella Finance (Durham, NC or Washington, DC)
Arabella Advisors seeks a dynamic and enthusiastic individual to join our Corporate Finance team. The position reports to the Accounting Manager and will be responsible for the timely and accurate preparation of accounts receivable information. We need you to be highly organized, and detail and deadline-oriented with a demonstrated ability to manage several projects simultaneously. The right candidate has outstanding client service skills, operates independently with minimal direction and enjoys working in a fast paced, mission driven environment.
Essential Responsibilities
Manage billing, invoicing, bookkeeping and some journal entry processes including client intake, weekly and monthly invoicing, credit memo, and monthly reporting
Work with internal and external stakeholders to resolve collections issues
Monitor project costs
Work closely with internal stakeholders to ensure timely and accurate month-end close procedures including preparation of accounts receivable related GL reconciliations
Assist with preparation of annual audit reconciliations and schedules
Other Responsibilities
Assist the Assistant Controller and the Accounting Manager with special projects
Support General Accounting function
To Be Successful in This Role, You’ll Need
Associate's Degree Preferred, or equivalent level of experience (5 years of experience without an Associate's degree)
4+ years of relevant professional experience
Understanding of accounting principles including accrual accounting
Proficiency with Microsoft Office applications (Excel, Outlook, Word)
A strong worth ethic; be well-organized and a self-starter
A solid analytical and problem-solving skillset
A drive to raise process efficiency issues and collaborate with team members to implement solutions
Excellent verbal and written communication, including the ability to report on complex data in an easily understandable manner
A customer service mindset
The ability to work independently and within teams in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
The ability to manage and make progress on multiple projects simultaneously
Experience with accounting software (Microsoft GP a plus)
Intermediate Excel skills
Our Core Competencies
Ability to provide excellent service to clients, including being able to diagnose and anticipate difficult service challenges, provide proactive and effective client-centered solutions, pass along service lessons to teammates, and demonstrate a strong understanding of the client’s perspective
The ability to effectively manage projects, proactively problem solve, and ensure quality control
A high level of emotional intelligence and the ability to use that intelligence to appropriately adapt to stakeholders’ needs
The ability to effectively help communicate complex and nuanced messages to a variety of audiences, including adapting style, tone and content to meet various needs.
The ability to work cooperatively and inclusively with others to achieve shared goals, including supporting efforts that promote a safe and welcoming culture, providing timely and constructive feedback, and highlighting and sharing significant and new knowledge across the team
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team learning, including a willingness to request feedback and incorporate it to improve individual performance and to seek out and participate in career-relevant learning activities
The ability to take ownership and be creative and solutions-oriented when encountering challenges that don’t have obvious answers, including the ability to solve challenges independently
The ability to integrate DEI into work processes and demonstrate understanding of how oppression, privilege, and power present in interactions and work
Working with Us
While this position must be based in Durham, NC or Washington, DC. Please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.
About Arabella Advisors
Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation.
Our Commitment to Diversity, Equity, and Inclusion (DEI)
Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement.
Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography. Durham range $63,000-$78,000DC range $70,000-$88,000 All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off- 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job.
Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We encourage you to read (or listen to) our DEI statement prior to applying.
We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Apr 06, 2023
Full time
Senior Billing Specialist, Arabella Finance (Durham, NC or Washington, DC)
Arabella Advisors seeks a dynamic and enthusiastic individual to join our Corporate Finance team. The position reports to the Accounting Manager and will be responsible for the timely and accurate preparation of accounts receivable information. We need you to be highly organized, and detail and deadline-oriented with a demonstrated ability to manage several projects simultaneously. The right candidate has outstanding client service skills, operates independently with minimal direction and enjoys working in a fast paced, mission driven environment.
Essential Responsibilities
Manage billing, invoicing, bookkeeping and some journal entry processes including client intake, weekly and monthly invoicing, credit memo, and monthly reporting
Work with internal and external stakeholders to resolve collections issues
Monitor project costs
Work closely with internal stakeholders to ensure timely and accurate month-end close procedures including preparation of accounts receivable related GL reconciliations
Assist with preparation of annual audit reconciliations and schedules
Other Responsibilities
Assist the Assistant Controller and the Accounting Manager with special projects
Support General Accounting function
To Be Successful in This Role, You’ll Need
Associate's Degree Preferred, or equivalent level of experience (5 years of experience without an Associate's degree)
4+ years of relevant professional experience
Understanding of accounting principles including accrual accounting
Proficiency with Microsoft Office applications (Excel, Outlook, Word)
A strong worth ethic; be well-organized and a self-starter
A solid analytical and problem-solving skillset
A drive to raise process efficiency issues and collaborate with team members to implement solutions
Excellent verbal and written communication, including the ability to report on complex data in an easily understandable manner
A customer service mindset
The ability to work independently and within teams in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
The ability to manage and make progress on multiple projects simultaneously
Experience with accounting software (Microsoft GP a plus)
Intermediate Excel skills
Our Core Competencies
Ability to provide excellent service to clients, including being able to diagnose and anticipate difficult service challenges, provide proactive and effective client-centered solutions, pass along service lessons to teammates, and demonstrate a strong understanding of the client’s perspective
The ability to effectively manage projects, proactively problem solve, and ensure quality control
A high level of emotional intelligence and the ability to use that intelligence to appropriately adapt to stakeholders’ needs
The ability to effectively help communicate complex and nuanced messages to a variety of audiences, including adapting style, tone and content to meet various needs.
The ability to work cooperatively and inclusively with others to achieve shared goals, including supporting efforts that promote a safe and welcoming culture, providing timely and constructive feedback, and highlighting and sharing significant and new knowledge across the team
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team learning, including a willingness to request feedback and incorporate it to improve individual performance and to seek out and participate in career-relevant learning activities
The ability to take ownership and be creative and solutions-oriented when encountering challenges that don’t have obvious answers, including the ability to solve challenges independently
The ability to integrate DEI into work processes and demonstrate understanding of how oppression, privilege, and power present in interactions and work
Working with Us
While this position must be based in Durham, NC or Washington, DC. Please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.
About Arabella Advisors
Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation.
Our Commitment to Diversity, Equity, and Inclusion (DEI)
Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement.
Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography. Durham range $63,000-$78,000DC range $70,000-$88,000 All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off- 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job.
Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We encourage you to read (or listen to) our DEI statement prior to applying.
We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Senior Specialist (Accounts Receivable), Arabella Finance (Durham, NC or Washington, DC)
Arabella Advisors seeks a dynamic and enthusiastic individual to join our Corporate Finance team. The position reports to the Accounting Manager and will be responsible for the timely and accurate preparation of accounts receivable information. We need you to be highly organized, and detail and deadline-oriented with a demonstrated ability to manage several projects simultaneously. The right candidate has outstanding client service skills, operates independently with minimal direction and enjoys working in a fast paced, mission driven environment.
Essential Responsibilities
Manage Accounts Receivable processes including client intake, weekly and monthly invoicing, credit memo, and monthly reporting
Work with internal and external stakeholders to resolve collections issues
Monitor project costs
Work closely with internal stakeholders to ensure timely and accurate month-end close procedures including preparation of accounts receivable related GL reconciliations
Assist with preparation of annual audit reconciliations and schedules
Assist the Assistant Controller and the Accounting Manager with special projects
Support General Accounting function
To Be Successful in This Role, You’ll Need
Associate's Degree in Business Administration, Accounting, Finance or other related field, or equivalent level of experience (5 years of experience without an Associate's degree)
4+ years of relevant professional experience
Understanding of accounting principles including accrual accounting
Proficiency with Microsoft Office applications (Excel, Outlook, Word)
A strong worth ethic; be well-organized and a self-starter
A solid analytical and problem-solving skillset
A drive to raise process efficiency issues and collaborate with team members to implement solutions
Excellent verbal and written communication, including the ability to report on complex data in an easily understandable manner
A customer service mindset
The ability to work independently and within teams in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
The ability to manage and make progress on multiple projects simultaneously
Experience with accounting software (Microsoft GP a plus)
Intermediate Excel skills
Our Core Competencies
Ability to provide excellent service to clients, including being able to diagnose and anticipate difficult service challenges, provide proactive and effective client-centered solutions, pass along service lessons to teammates, and demonstrate a strong understanding of the client’s perspective
The ability to effectively manage projects, proactively problem solve, and ensure quality control
A high level of emotional intelligence and the ability to use that intelligence to appropriately adapt to stakeholders’ needs
The ability to effectively help communicate complex and nuanced messages to a variety of audiences, including adapting style, tone and content to meet various needs.
The ability to work cooperatively and inclusively with others to achieve shared goals, including supporting efforts that promote a safe and welcoming culture, providing timely and constructive feedback, and highlighting and sharing significant and new knowledge across the team
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team learning, including a willingness to request feedback and incorporate it to improve individual performance and to seek out and participate in career-relevant learning activities
The ability to take ownership and be creative and solutions-oriented when encountering challenges that don’t have obvious answers, including the ability to solve challenges independently
The ability to integrate DEI into work processes and demonstrate understanding of how oppression, privilege, and power present in interactions and work
Working with Us
While this position must be based in Durham, NC or Washington, DC. Please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more. About Arabella Advisors Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation.
Our Commitment to Diversity, Equity, and Inclusion (DEI)
Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement. Total Rewards (compensation and benefits) This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography.
Durham range $63,000-$78,000
DC range $70,000-$88,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off- 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job. Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Apr 06, 2023
Full time
Senior Specialist (Accounts Receivable), Arabella Finance (Durham, NC or Washington, DC)
Arabella Advisors seeks a dynamic and enthusiastic individual to join our Corporate Finance team. The position reports to the Accounting Manager and will be responsible for the timely and accurate preparation of accounts receivable information. We need you to be highly organized, and detail and deadline-oriented with a demonstrated ability to manage several projects simultaneously. The right candidate has outstanding client service skills, operates independently with minimal direction and enjoys working in a fast paced, mission driven environment.
Essential Responsibilities
Manage Accounts Receivable processes including client intake, weekly and monthly invoicing, credit memo, and monthly reporting
Work with internal and external stakeholders to resolve collections issues
Monitor project costs
Work closely with internal stakeholders to ensure timely and accurate month-end close procedures including preparation of accounts receivable related GL reconciliations
Assist with preparation of annual audit reconciliations and schedules
Assist the Assistant Controller and the Accounting Manager with special projects
Support General Accounting function
To Be Successful in This Role, You’ll Need
Associate's Degree in Business Administration, Accounting, Finance or other related field, or equivalent level of experience (5 years of experience without an Associate's degree)
4+ years of relevant professional experience
Understanding of accounting principles including accrual accounting
Proficiency with Microsoft Office applications (Excel, Outlook, Word)
A strong worth ethic; be well-organized and a self-starter
A solid analytical and problem-solving skillset
A drive to raise process efficiency issues and collaborate with team members to implement solutions
Excellent verbal and written communication, including the ability to report on complex data in an easily understandable manner
A customer service mindset
The ability to work independently and within teams in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
The ability to manage and make progress on multiple projects simultaneously
Experience with accounting software (Microsoft GP a plus)
Intermediate Excel skills
Our Core Competencies
Ability to provide excellent service to clients, including being able to diagnose and anticipate difficult service challenges, provide proactive and effective client-centered solutions, pass along service lessons to teammates, and demonstrate a strong understanding of the client’s perspective
The ability to effectively manage projects, proactively problem solve, and ensure quality control
A high level of emotional intelligence and the ability to use that intelligence to appropriately adapt to stakeholders’ needs
The ability to effectively help communicate complex and nuanced messages to a variety of audiences, including adapting style, tone and content to meet various needs.
The ability to work cooperatively and inclusively with others to achieve shared goals, including supporting efforts that promote a safe and welcoming culture, providing timely and constructive feedback, and highlighting and sharing significant and new knowledge across the team
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team learning, including a willingness to request feedback and incorporate it to improve individual performance and to seek out and participate in career-relevant learning activities
The ability to take ownership and be creative and solutions-oriented when encountering challenges that don’t have obvious answers, including the ability to solve challenges independently
The ability to integrate DEI into work processes and demonstrate understanding of how oppression, privilege, and power present in interactions and work
Working with Us
While this position must be based in Durham, NC or Washington, DC. Please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more. About Arabella Advisors Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation.
Our Commitment to Diversity, Equity, and Inclusion (DEI)
Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement. Total Rewards (compensation and benefits) This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography.
Durham range $63,000-$78,000
DC range $70,000-$88,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off- 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job. Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Rhode Island School of Design
Providence, Rhode Island
Rhode Island School of Design (RISD) seeks an Intercultural Specialist I for a one-year term to serve as a clinical staff member within Counseling and Psychological Services (CAPS). This role, under the close direction of the Director and senior level staff, provides clinical, educational, outreach, and consultation services specifically relevant to the needs of racial and ethnic minority students, in addition to generalist responsibilities. Services include routine psychological intervention, prevention, and postvention programs and services to the college community, primarily to students.
The Intercultural Specialist I is a highly valued member of the campus community who, with direct input and approval from the Director and/or senior level staff, provides programs and services that address cultural issues and identity development, severe mental health issues, as well as problems that are developmental and preventative in nature. Provides routine clinical services such as initial assessment, individual and group therapy, and case disposition. In close consultation with the Director or other senior level staff, responsible for crisis intervention; serving in an on-call rotation; develops, implements, and evaluates educational and prevention outreach programs; in limited circumstances, provides consultation to faculty, staff, students, parents / families, and other mental health / health care providers; and participates in department and college meetings and committees.
We seek a candidate whose professional experience is aligned with advancing the principles of social equity and inclusion, environmental and climate justice, and equal access to resources and opportunities. CAPS provides a range of mental health services to support the unique needs of art and design students, which include objective and non-judgmental counseling, individual and group therapy, 24/7 crisis referral services, as well as tools and resources to build campus-wide awareness/understanding of mental health issues.
REQUIRED KNOWLEDGE/SKILLS/EXPERIENCE
Demonstrated competency providing clinical services for diverse clients, including international populations and clients along the gender and sexual orientation spectra.
Demonstrated experience providing clinical services for the wide range of presenting issues seen in college students, including assessing and managing risk and the treatment of serious concerns with direct support and guidance from senior staff.
Appreciation and knowledge of intersecting identities, the process of identity development (intersectional identity development), and how this varies between individuals.
Demonstrated ability to actively engage in clinical practice with students in ongoing counseling (with individuals, couples, groups), in crisis intervention, and in outreach programs.
Ability to develop and deliver multicultural outreach programs, services, training, and professional development with guidance and support from Director and or senior level staff.
Ability to manage a very full caseload within a time-limited clinical setting.
Experience in the use of electronic/medical records systems; must be computer literate.
Basic knowledge of college student development theories and practice.
Excellent interpersonal skills and ability to work in a highly collaborative manner.
Strong written and verbal communication skills.
Master’s degree from an accredited program in counseling, psychology, social work, mental health, or a related field required.
Minimum 1 year of group and individual counseling experience in a supervised practicum, supervised internship, or post-graduate work setting with demonstrated knowledge and experience working with people from marginalized groups and the issues they face as they navigate within dominant culture(s) and between cultures required.
Applications from licensed or license eligible candidates (must apply for license from the RI DOH within 3 months of hire) or candidates actively working towards licensure by the RI DOH (RISD will provide Supervision from an independently licensed provider to meet the minimum requirement to apply) are accepted.
PREFERRED QUALIFICATIONS
Doctoral degree (Ph.D. or Psy.D.).
Experience in a college or university counseling center.
Familiarity with a variety of cultures (both international and domestic).
Training or experience with issues such as racial fatigue, code switching, and impostor syndrome.
Clinical experience working with immigrant, and/or refugee populations.
Passion for and commitment to social justice.
Experience providing training and supervision in an APA-accredited training program.
Fluency in multiple languages.
RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.
Mar 24, 2023
Full time
Rhode Island School of Design (RISD) seeks an Intercultural Specialist I for a one-year term to serve as a clinical staff member within Counseling and Psychological Services (CAPS). This role, under the close direction of the Director and senior level staff, provides clinical, educational, outreach, and consultation services specifically relevant to the needs of racial and ethnic minority students, in addition to generalist responsibilities. Services include routine psychological intervention, prevention, and postvention programs and services to the college community, primarily to students.
The Intercultural Specialist I is a highly valued member of the campus community who, with direct input and approval from the Director and/or senior level staff, provides programs and services that address cultural issues and identity development, severe mental health issues, as well as problems that are developmental and preventative in nature. Provides routine clinical services such as initial assessment, individual and group therapy, and case disposition. In close consultation with the Director or other senior level staff, responsible for crisis intervention; serving in an on-call rotation; develops, implements, and evaluates educational and prevention outreach programs; in limited circumstances, provides consultation to faculty, staff, students, parents / families, and other mental health / health care providers; and participates in department and college meetings and committees.
We seek a candidate whose professional experience is aligned with advancing the principles of social equity and inclusion, environmental and climate justice, and equal access to resources and opportunities. CAPS provides a range of mental health services to support the unique needs of art and design students, which include objective and non-judgmental counseling, individual and group therapy, 24/7 crisis referral services, as well as tools and resources to build campus-wide awareness/understanding of mental health issues.
REQUIRED KNOWLEDGE/SKILLS/EXPERIENCE
Demonstrated competency providing clinical services for diverse clients, including international populations and clients along the gender and sexual orientation spectra.
Demonstrated experience providing clinical services for the wide range of presenting issues seen in college students, including assessing and managing risk and the treatment of serious concerns with direct support and guidance from senior staff.
Appreciation and knowledge of intersecting identities, the process of identity development (intersectional identity development), and how this varies between individuals.
Demonstrated ability to actively engage in clinical practice with students in ongoing counseling (with individuals, couples, groups), in crisis intervention, and in outreach programs.
Ability to develop and deliver multicultural outreach programs, services, training, and professional development with guidance and support from Director and or senior level staff.
Ability to manage a very full caseload within a time-limited clinical setting.
Experience in the use of electronic/medical records systems; must be computer literate.
Basic knowledge of college student development theories and practice.
Excellent interpersonal skills and ability to work in a highly collaborative manner.
Strong written and verbal communication skills.
Master’s degree from an accredited program in counseling, psychology, social work, mental health, or a related field required.
Minimum 1 year of group and individual counseling experience in a supervised practicum, supervised internship, or post-graduate work setting with demonstrated knowledge and experience working with people from marginalized groups and the issues they face as they navigate within dominant culture(s) and between cultures required.
Applications from licensed or license eligible candidates (must apply for license from the RI DOH within 3 months of hire) or candidates actively working towards licensure by the RI DOH (RISD will provide Supervision from an independently licensed provider to meet the minimum requirement to apply) are accepted.
PREFERRED QUALIFICATIONS
Doctoral degree (Ph.D. or Psy.D.).
Experience in a college or university counseling center.
Familiarity with a variety of cultures (both international and domestic).
Training or experience with issues such as racial fatigue, code switching, and impostor syndrome.
Clinical experience working with immigrant, and/or refugee populations.
Passion for and commitment to social justice.
Experience providing training and supervision in an APA-accredited training program.
Fluency in multiple languages.
RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.
WORK SCHEDULE: This position is On-Call specifically for Adolescent Housing Services (Under-18), part-time , and non-exempt. Work schedules will vary and may include days, weekends, swing, grave, and holidays depending on program need. Shifts Coverage Needed: (Day shift hours are from 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m., Swing shifts are 3:00pm to 11pm or 4:00 p.m. to 12:00 a.m., and Grave shift hours are 11:00 p.m. to 7:00 a.m. or 12:00 a.m. to 8:00 a.m.). On-Calls typically work mostly weekends, holidays, and emergency shift openings but schedules may vary due to emergent needs of program. On-Calls receive $1.75 per hour pay differential in lieu of benefits.
All applicants who work in our Casa de los Amigos program will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT ADOLESCENT HOUSING SERVICES: YouthCare’s Adolescent Housing Services is composed of two short-term shelters - HOPE Center and Adolescent Shelter, a shelter for unaccompanied minors Casa De Los Amigos, and long-term transitional living program Pathways. This department serves adolescents aged 12 to 17, is licensed by Washington State Department of Licensing Resources, and follow the Washington Administrative Codes (WAC 110-145-XXXX).
POSITION SUMMARY: Under the supervision of the Program Manager and/or Program Supervisor at each program location, the On-Call Youth Counselor for Adolescent Housing Services is responsible for the daily management of the program site. All Housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. Youth Counselor's task is to create a safe and caring environment for high risk youth in residence who are preparing to transition to become more self-sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
ESSENTIAL RESPONSIBILITIES:
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention to residents. Must be able to apply positive behavior modification techniques and model effective de-escalation and problem-solving skills.
Provide transportation with agency vehicles and or support for appointments (medical, counseling, etc.) as needed.
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filling shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in On-Call basis for the program and the agency, as required by individual program and agency needs.
With direction from Manager or Supervisor, help plan for, direct and/or provide support for recreational, educational, and therapeutic activities that are in alignment with service plans and permanency goals.
Instruct and assist youth in self-care skills/tasks, including personal care and preparing food for meals and snacks in accordance with posted menus. May be required to assist in packing client belongings and cleaning and sanitizing of exited bedrooms.
Depending on program needs, at designated times, prepare and cook meals for up to 20 clients.
Attend and fully participate in training sessions as required by program contracts (a minimum of 24 hours is required per year for Pathways, Hope Center, and Adolescent Shelter. A minimum of 40 hours per year is required for Casa).
Respond to program leadership for shift openings. Must provide monthly availability for at least three shifts per month.
Read and Complete daily progress notes, emails, logbook, and any other tracking documentation of provided client services.
Comply with mandated reporting requirements as outlined in the WACs.
Oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks. Compile maintenance requests and submit to Program Manager or Program Supervisor as needed.
May need to dispense medication, and complete related documentation. May need to perform weekly medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Complete incident reports on any facility damage, medical emergencies or any significant incident which occurs in program or with client care.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
1 year of experience successfully working with at-risk-youth or young adults in a crisis, during outreach efforts or in residential setting.
High School Diploma or GED.
Experience and credentials must comply with program contract requirements including but not limited to the Washington State Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age. DCYF background checks is required for all employees working in Under-18 Housing programs.
Fluency in Spanish (both written and verbal).
PREFERRED REQUIREMENTS:
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. Bilingual candidates strongly encouraged to apply.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Computer software skills including Windows, Microsoft outlook, Microsoft Word
Initiative, creativity, reliability, flexibility, thoroughness
Strong oral and written communication skills with good quality spelling, grammar and punctuation
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by youth and understanding of emotionally, physically and sexually abused youth.
Ability to coordinate overall program functioning.
Ability to answer program phone, complete intakes/exits, and communicate with guardians, supervisors, and community resources. Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and youth safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: Tax-deferred 401(k) retirement participation is available to eligible On-Call employees after successful completion of the 90-day Introductory Period. On-Call employees also earn Sick and Safe Leave in compliance with the City of Seattle Ordinance.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is On-Call specifically for Adolescent Housing Services (Under-18), part-time , and non-exempt. Work schedules will vary and may include days, weekends, swing, grave, and holidays depending on program need. Shifts Coverage Needed: (Day shift hours are from 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m., Swing shifts are 3:00pm to 11pm or 4:00 p.m. to 12:00 a.m., and Grave shift hours are 11:00 p.m. to 7:00 a.m. or 12:00 a.m. to 8:00 a.m.). On-Calls typically work mostly weekends, holidays, and emergency shift openings but schedules may vary due to emergent needs of program. On-Calls receive $1.75 per hour pay differential in lieu of benefits.
All applicants who work in our Casa de los Amigos program will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT ADOLESCENT HOUSING SERVICES: YouthCare’s Adolescent Housing Services is composed of two short-term shelters - HOPE Center and Adolescent Shelter, a shelter for unaccompanied minors Casa De Los Amigos, and long-term transitional living program Pathways. This department serves adolescents aged 12 to 17, is licensed by Washington State Department of Licensing Resources, and follow the Washington Administrative Codes (WAC 110-145-XXXX).
POSITION SUMMARY: Under the supervision of the Program Manager and/or Program Supervisor at each program location, the On-Call Youth Counselor for Adolescent Housing Services is responsible for the daily management of the program site. All Housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. Youth Counselor's task is to create a safe and caring environment for high risk youth in residence who are preparing to transition to become more self-sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
ESSENTIAL RESPONSIBILITIES:
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention to residents. Must be able to apply positive behavior modification techniques and model effective de-escalation and problem-solving skills.
Provide transportation with agency vehicles and or support for appointments (medical, counseling, etc.) as needed.
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filling shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in On-Call basis for the program and the agency, as required by individual program and agency needs.
With direction from Manager or Supervisor, help plan for, direct and/or provide support for recreational, educational, and therapeutic activities that are in alignment with service plans and permanency goals.
Instruct and assist youth in self-care skills/tasks, including personal care and preparing food for meals and snacks in accordance with posted menus. May be required to assist in packing client belongings and cleaning and sanitizing of exited bedrooms.
Depending on program needs, at designated times, prepare and cook meals for up to 20 clients.
Attend and fully participate in training sessions as required by program contracts (a minimum of 24 hours is required per year for Pathways, Hope Center, and Adolescent Shelter. A minimum of 40 hours per year is required for Casa).
Respond to program leadership for shift openings. Must provide monthly availability for at least three shifts per month.
Read and Complete daily progress notes, emails, logbook, and any other tracking documentation of provided client services.
Comply with mandated reporting requirements as outlined in the WACs.
Oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks. Compile maintenance requests and submit to Program Manager or Program Supervisor as needed.
May need to dispense medication, and complete related documentation. May need to perform weekly medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Complete incident reports on any facility damage, medical emergencies or any significant incident which occurs in program or with client care.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
1 year of experience successfully working with at-risk-youth or young adults in a crisis, during outreach efforts or in residential setting.
High School Diploma or GED.
Experience and credentials must comply with program contract requirements including but not limited to the Washington State Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age. DCYF background checks is required for all employees working in Under-18 Housing programs.
Fluency in Spanish (both written and verbal).
PREFERRED REQUIREMENTS:
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. Bilingual candidates strongly encouraged to apply.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Computer software skills including Windows, Microsoft outlook, Microsoft Word
Initiative, creativity, reliability, flexibility, thoroughness
Strong oral and written communication skills with good quality spelling, grammar and punctuation
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by youth and understanding of emotionally, physically and sexually abused youth.
Ability to coordinate overall program functioning.
Ability to answer program phone, complete intakes/exits, and communicate with guardians, supervisors, and community resources. Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and youth safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: Tax-deferred 401(k) retirement participation is available to eligible On-Call employees after successful completion of the 90-day Introductory Period. On-Call employees also earn Sick and Safe Leave in compliance with the City of Seattle Ordinance.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
WORK SCHEDULE: This position is full-time regular and non-exempt. Shifts Coverage Needed: Grave shifts are generally 11pm-7am, Swing shifts are generally 3:00pm- 11:00pm, and Day shifts are generally 7am-3pm. Shifts include at least one weekend day and holidays. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: We value hard work and dedication to helping young people experiencing homelessness move from survival mode into thriving and healthy young adulthood. We also value a sense of humor and respect of each other and the young people we serve. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).
POSITION SUMMARY: Under the supervision of the Program Supervisor, the Engagement Specialist is responsible for the daily management of the program site. All housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. In conjunction with other staff, the Engagement Specialist’s task is to create a safe and caring environment for vulnerable young people in residence who are preparing to transition to become more self- sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
CORE RESPONSIBILITIES:
Build trust and rapport with young people experiencing homelessness and housing instability, young people who have experienced sexual exploitation and/or young people who are at risk.
Engage, support, coach, and develop young people using healing-centered engagement practices and a strength-based approach.
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention and services to young people. Must learn and apply positive behavior modification techniques and model effective de-escalation, problem-solving and mediation skills. Be willing to intervene in times of crisis using these skills.
Complete necessary paperwork and data collection, including intake, enrollment, case notes as needed. Additionally complete Incident reports and/or Significant Incident Reports within the required timeframe on any facility damage, medical emergencies, client's welfare and/or any incident which occurs out of the ordinary functioning of the site.
Maintain accurate and timely case records, progress notes, logbooks, and other types of documentation and enter data into YouthCare’s CaseWorthy client management system according to agency standards.
Execute Performance and Quality Improvement (PQI) tasks and accreditation standards and adhere to all agency policies and procedures.
Comply with Agency, Licensing and ORR’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for young people.
Support with coordination of basic needs, inclusion of meals, referrals to systems of support, clothing, etc.
Develop and deliver group and individual programming to foster life and social skill development. Programming provides an opportunity for youth and young adults to engage, increase knowledge and skills, and moves young people toward the agency’s four core outcomes - housing stability, financial independence, community support, and wellness.
Work collaboratively with other YouthCare programs, families, school district professionals, crisis services personnel, and staff from other agencies in support of youth.
Communicate client needs and behaviors to the appropriate staff, and refer young people to appropriate and necessary services, as needed.
Oversee the safety and cleanliness of the facility, including disinfecting surfaces and following cleaning protocols in the staff office, restrooms, laundry room, the community room/milieu, school, and client rooms. Perform light janitorial work, including vacuuming/sweeping/mopping; taking out trash; and similar tasks, as outlined by site need and agency protocols. Compile maintenance requests and submit to program leadership/maintenance staff as needed
Participate in regular supervision, client consultations, and staff and agency meetings. Attend and fully participate in meetings, professional development opportunities, and designated training sessions as required.
Obtain and maintain certifications for all required trainings and certifications (including Food Handler’s License, BBP, CPR / First Aid, De-escalation, Mental Health First AID).
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filing shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in on-call basis for the program and the agency, as required by individual program needs.
PROGRAM SPECIFIC RESPONSIBILITIES:
Ensure all client-related data is accurate and updated in the ORR UC Portal, current program documentation system and/or other database(s). Additionally, completing capacity management through Okta-HHS, if working grave hours.
Dispense medication (as needed), and complete related documentation. Perform medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Contact advice nurse and/or take clients for urgent medical care, as needed.
Maintain an awareness of client whereabouts and line of site supervision, as required. Complete room, bed and safety checks at required intervals and complete required documentation
At designated times, prepare and cook meals for up to 20 residents and staff. Ensure food pantries and fridge are organized and free of expired foods.
Complete discharge procedures: transport clients to the airport for reunification (as needed).
Provide transportation for outings and client appointments; operate the agency vehicle in accordance with law and in a safe manner.
Assist in packing client belongings and cleaning and sanitizing exited bedrooms, and prepping bedrooms for incoming clients.
Immediately report to supervisor on-call any incident which threatens child welfare or is a licensing violation.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
Bilingual (English/Spanish)
1 year of experience successfully working with children or young adults.
High School Diploma or GED.
Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.
PREFERRED REQUIREMENTS:
Bachelor’s Degree or four years of successful experience with young people in a crisis or refugees/immigrants.
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management. This will also include Prevention of Sexual Abuse training every six months.
Ability to comply with the Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
Ability to comply with all YouthCare, Casa de los Amigos, State Licensing, and Office of Refugee Resettlement policies.
Computer software skills including Windows, Microsoft outlook, Microsoft Word and Excel.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to coordinate overall program functioning.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability to accurately maintain and produce files, records, logs and reports in English.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
Ability and willingness to stay awake and alert during overnight shifts.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is full-time regular and non-exempt. Shifts Coverage Needed: Grave shifts are generally 11pm-7am, Swing shifts are generally 3:00pm- 11:00pm, and Day shifts are generally 7am-3pm. Shifts include at least one weekend day and holidays. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: We value hard work and dedication to helping young people experiencing homelessness move from survival mode into thriving and healthy young adulthood. We also value a sense of humor and respect of each other and the young people we serve. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).
POSITION SUMMARY: Under the supervision of the Program Supervisor, the Engagement Specialist is responsible for the daily management of the program site. All housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. In conjunction with other staff, the Engagement Specialist’s task is to create a safe and caring environment for vulnerable young people in residence who are preparing to transition to become more self- sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
CORE RESPONSIBILITIES:
Build trust and rapport with young people experiencing homelessness and housing instability, young people who have experienced sexual exploitation and/or young people who are at risk.
Engage, support, coach, and develop young people using healing-centered engagement practices and a strength-based approach.
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention and services to young people. Must learn and apply positive behavior modification techniques and model effective de-escalation, problem-solving and mediation skills. Be willing to intervene in times of crisis using these skills.
Complete necessary paperwork and data collection, including intake, enrollment, case notes as needed. Additionally complete Incident reports and/or Significant Incident Reports within the required timeframe on any facility damage, medical emergencies, client's welfare and/or any incident which occurs out of the ordinary functioning of the site.
Maintain accurate and timely case records, progress notes, logbooks, and other types of documentation and enter data into YouthCare’s CaseWorthy client management system according to agency standards.
Execute Performance and Quality Improvement (PQI) tasks and accreditation standards and adhere to all agency policies and procedures.
Comply with Agency, Licensing and ORR’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for young people.
Support with coordination of basic needs, inclusion of meals, referrals to systems of support, clothing, etc.
Develop and deliver group and individual programming to foster life and social skill development. Programming provides an opportunity for youth and young adults to engage, increase knowledge and skills, and moves young people toward the agency’s four core outcomes - housing stability, financial independence, community support, and wellness.
Work collaboratively with other YouthCare programs, families, school district professionals, crisis services personnel, and staff from other agencies in support of youth.
Communicate client needs and behaviors to the appropriate staff, and refer young people to appropriate and necessary services, as needed.
Oversee the safety and cleanliness of the facility, including disinfecting surfaces and following cleaning protocols in the staff office, restrooms, laundry room, the community room/milieu, school, and client rooms. Perform light janitorial work, including vacuuming/sweeping/mopping; taking out trash; and similar tasks, as outlined by site need and agency protocols. Compile maintenance requests and submit to program leadership/maintenance staff as needed
Participate in regular supervision, client consultations, and staff and agency meetings. Attend and fully participate in meetings, professional development opportunities, and designated training sessions as required.
Obtain and maintain certifications for all required trainings and certifications (including Food Handler’s License, BBP, CPR / First Aid, De-escalation, Mental Health First AID).
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filing shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in on-call basis for the program and the agency, as required by individual program needs.
PROGRAM SPECIFIC RESPONSIBILITIES:
Ensure all client-related data is accurate and updated in the ORR UC Portal, current program documentation system and/or other database(s). Additionally, completing capacity management through Okta-HHS, if working grave hours.
Dispense medication (as needed), and complete related documentation. Perform medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Contact advice nurse and/or take clients for urgent medical care, as needed.
Maintain an awareness of client whereabouts and line of site supervision, as required. Complete room, bed and safety checks at required intervals and complete required documentation
At designated times, prepare and cook meals for up to 20 residents and staff. Ensure food pantries and fridge are organized and free of expired foods.
Complete discharge procedures: transport clients to the airport for reunification (as needed).
Provide transportation for outings and client appointments; operate the agency vehicle in accordance with law and in a safe manner.
Assist in packing client belongings and cleaning and sanitizing exited bedrooms, and prepping bedrooms for incoming clients.
Immediately report to supervisor on-call any incident which threatens child welfare or is a licensing violation.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
Bilingual (English/Spanish)
1 year of experience successfully working with children or young adults.
High School Diploma or GED.
Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.
PREFERRED REQUIREMENTS:
Bachelor’s Degree or four years of successful experience with young people in a crisis or refugees/immigrants.
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management. This will also include Prevention of Sexual Abuse training every six months.
Ability to comply with the Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
Ability to comply with all YouthCare, Casa de los Amigos, State Licensing, and Office of Refugee Resettlement policies.
Computer software skills including Windows, Microsoft outlook, Microsoft Word and Excel.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to coordinate overall program functioning.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability to accurately maintain and produce files, records, logs and reports in English.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
Ability and willingness to stay awake and alert during overnight shifts.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
WORK SCHEDULE: This position is full-time regular and non-exempt. Shifts Coverage Needed: Grave shifts are generally 11pm-7am, Swing shifts are generally 3:00pm- 11:00pm, and Day shifts are generally 7am-3pm. Shifts include at least one weekend day and holidays. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: We value hard work and dedication to helping young people experiencing homelessness move from survival mode into thriving and healthy young adulthood. We also value a sense of humor and respect of each other and the young people we serve. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).
POSITION SUMMARY: Under the supervision of the Program Supervisor, the Engagement Specialist is responsible for the daily management of the program site. All housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. In conjunction with other staff, the Engagement Specialist’s task is to create a safe and caring environment for vulnerable young people in residence who are preparing to transition to become more self- sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
CORE RESPONSIBILITIES:
Build trust and rapport with young people experiencing homelessness and housing instability, young people who have experienced sexual exploitation and/or young people who are at risk.
Engage, support, coach, and develop young people using healing-centered engagement practices and a strength-based approach.
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention and services to young people. Must learn and apply positive behavior modification techniques and model effective de-escalation, problem-solving and mediation skills. Be willing to intervene in times of crisis using these skills.
Complete necessary paperwork and data collection, including intake, enrollment, case notes as needed. Additionally complete Incident reports and/or Significant Incident Reports within the required timeframe on any facility damage, medical emergencies, client's welfare and/or any incident which occurs out of the ordinary functioning of the site.
Maintain accurate and timely case records, progress notes, logbooks, and other types of documentation and enter data into YouthCare’s CaseWorthy client management system according to agency standards.
Execute Performance and Quality Improvement (PQI) tasks and accreditation standards and adhere to all agency policies and procedures.
Comply with Agency, Licensing and ORR’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for young people.
Support with coordination of basic needs, inclusion of meals, referrals to systems of support, clothing, etc.
Develop and deliver group and individual programming to foster life and social skill development. Programming provides an opportunity for youth and young adults to engage, increase knowledge and skills, and moves young people toward the agency’s four core outcomes - housing stability, financial independence, community support, and wellness.
Work collaboratively with other YouthCare programs, families, school district professionals, crisis services personnel, and staff from other agencies in support of youth.
Communicate client needs and behaviors to the appropriate staff, and refer young people to appropriate and necessary services, as needed.
Oversee the safety and cleanliness of the facility, including disinfecting surfaces and following cleaning protocols in the staff office, restrooms, laundry room, the community room/milieu, school, and client rooms. Perform light janitorial work, including vacuuming/sweeping/mopping; taking out trash; and similar tasks, as outlined by site need and agency protocols. Compile maintenance requests and submit to program leadership/maintenance staff as needed
Participate in regular supervision, client consultations, and staff and agency meetings. Attend and fully participate in meetings, professional development opportunities, and designated training sessions as required.
Obtain and maintain certifications for all required trainings and certifications (including Food Handler’s License, BBP, CPR / First Aid, De-escalation, Mental Health First AID).
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filing shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in on-call basis for the program and the agency, as required by individual program needs.
PROGRAM SPECIFIC RESPONSIBILITIES:
Ensure all client-related data is accurate and updated in the ORR UC Portal, current program documentation system and/or other database(s). Additionally, completing capacity management through Okta-HHS, if working grave hours.
Dispense medication (as needed), and complete related documentation. Perform medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Contact advice nurse and/or take clients for urgent medical care, as needed.
Maintain an awareness of client whereabouts and line of site supervision, as required. Complete room, bed and safety checks at required intervals and complete required documentation
At designated times, prepare and cook meals for up to 20 residents and staff. Ensure food pantries and fridge are organized and free of expired foods.
Complete discharge procedures: transport clients to the airport for reunification (as needed).
Provide transportation for outings and client appointments; operate the agency vehicle in accordance with law and in a safe manner.
Assist in packing client belongings and cleaning and sanitizing exited bedrooms, and prepping bedrooms for incoming clients.
Immediately report to supervisor on-call any incident which threatens child welfare or is a licensing violation.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
Bilingual (English/Spanish)
1 year of experience successfully working with children or young adults.
High School Diploma or GED.
Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.
PREFERRED REQUIREMENTS:
Bachelor’s Degree or four years of successful experience with young people in a crisis or refugees/immigrants.
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management. This will also include Prevention of Sexual Abuse training every six months.
Ability to comply with the Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
Ability to comply with all YouthCare, Casa de los Amigos, State Licensing, and Office of Refugee Resettlement policies.
Computer software skills including Windows, Microsoft outlook, Microsoft Word and Excel.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to coordinate overall program functioning.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability to accurately maintain and produce files, records, logs and reports in English.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
Ability and willingness to stay awake and alert during overnight shifts.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is full-time regular and non-exempt. Shifts Coverage Needed: Grave shifts are generally 11pm-7am, Swing shifts are generally 3:00pm- 11:00pm, and Day shifts are generally 7am-3pm. Shifts include at least one weekend day and holidays. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: We value hard work and dedication to helping young people experiencing homelessness move from survival mode into thriving and healthy young adulthood. We also value a sense of humor and respect of each other and the young people we serve. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).
POSITION SUMMARY: Under the supervision of the Program Supervisor, the Engagement Specialist is responsible for the daily management of the program site. All housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. In conjunction with other staff, the Engagement Specialist’s task is to create a safe and caring environment for vulnerable young people in residence who are preparing to transition to become more self- sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
CORE RESPONSIBILITIES:
Build trust and rapport with young people experiencing homelessness and housing instability, young people who have experienced sexual exploitation and/or young people who are at risk.
Engage, support, coach, and develop young people using healing-centered engagement practices and a strength-based approach.
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention and services to young people. Must learn and apply positive behavior modification techniques and model effective de-escalation, problem-solving and mediation skills. Be willing to intervene in times of crisis using these skills.
Complete necessary paperwork and data collection, including intake, enrollment, case notes as needed. Additionally complete Incident reports and/or Significant Incident Reports within the required timeframe on any facility damage, medical emergencies, client's welfare and/or any incident which occurs out of the ordinary functioning of the site.
Maintain accurate and timely case records, progress notes, logbooks, and other types of documentation and enter data into YouthCare’s CaseWorthy client management system according to agency standards.
Execute Performance and Quality Improvement (PQI) tasks and accreditation standards and adhere to all agency policies and procedures.
Comply with Agency, Licensing and ORR’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for young people.
Support with coordination of basic needs, inclusion of meals, referrals to systems of support, clothing, etc.
Develop and deliver group and individual programming to foster life and social skill development. Programming provides an opportunity for youth and young adults to engage, increase knowledge and skills, and moves young people toward the agency’s four core outcomes - housing stability, financial independence, community support, and wellness.
Work collaboratively with other YouthCare programs, families, school district professionals, crisis services personnel, and staff from other agencies in support of youth.
Communicate client needs and behaviors to the appropriate staff, and refer young people to appropriate and necessary services, as needed.
Oversee the safety and cleanliness of the facility, including disinfecting surfaces and following cleaning protocols in the staff office, restrooms, laundry room, the community room/milieu, school, and client rooms. Perform light janitorial work, including vacuuming/sweeping/mopping; taking out trash; and similar tasks, as outlined by site need and agency protocols. Compile maintenance requests and submit to program leadership/maintenance staff as needed
Participate in regular supervision, client consultations, and staff and agency meetings. Attend and fully participate in meetings, professional development opportunities, and designated training sessions as required.
Obtain and maintain certifications for all required trainings and certifications (including Food Handler’s License, BBP, CPR / First Aid, De-escalation, Mental Health First AID).
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filing shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in on-call basis for the program and the agency, as required by individual program needs.
PROGRAM SPECIFIC RESPONSIBILITIES:
Ensure all client-related data is accurate and updated in the ORR UC Portal, current program documentation system and/or other database(s). Additionally, completing capacity management through Okta-HHS, if working grave hours.
Dispense medication (as needed), and complete related documentation. Perform medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Contact advice nurse and/or take clients for urgent medical care, as needed.
Maintain an awareness of client whereabouts and line of site supervision, as required. Complete room, bed and safety checks at required intervals and complete required documentation
At designated times, prepare and cook meals for up to 20 residents and staff. Ensure food pantries and fridge are organized and free of expired foods.
Complete discharge procedures: transport clients to the airport for reunification (as needed).
Provide transportation for outings and client appointments; operate the agency vehicle in accordance with law and in a safe manner.
Assist in packing client belongings and cleaning and sanitizing exited bedrooms, and prepping bedrooms for incoming clients.
Immediately report to supervisor on-call any incident which threatens child welfare or is a licensing violation.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
Bilingual (English/Spanish)
1 year of experience successfully working with children or young adults.
High School Diploma or GED.
Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.
PREFERRED REQUIREMENTS:
Bachelor’s Degree or four years of successful experience with young people in a crisis or refugees/immigrants.
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management. This will also include Prevention of Sexual Abuse training every six months.
Ability to comply with the Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
Ability to comply with all YouthCare, Casa de los Amigos, State Licensing, and Office of Refugee Resettlement policies.
Computer software skills including Windows, Microsoft outlook, Microsoft Word and Excel.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to coordinate overall program functioning.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability to accurately maintain and produce files, records, logs and reports in English.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
Ability and willingness to stay awake and alert during overnight shifts.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Responsibilities:
Provides first point of customer service to the public and to employees, in person, by telephone and online, answers routine questions regarding departmental policies and procedures, programs or services.
Produces letters, memoranda, reports, forms, working from rough drafts, voice recordings, handwritten notes, oral instructions, or established procedures.
Attends meetings and takes, transcribes, compiles, and distributes minutes as needed; and assists with planning events, creating brochures and newsletters.
Monitors office supply stocks and equipment maintenance and orders necessary supplies in accordance with procurement requirements.
Conducts pre-screening of clients to obtain basic pre-qualification information and refers them to the appropriate Housing Specialist, programs and services to include Housing Choice Voucher, Homelessness Prevention, Housing Counseling, Homeownership and Housing Revitalization.
Oversees ordering and maintenance of office equipment and supplies; maintains general files, official records and reports, operating records; sets up new files and retrieves information; establishes control procedures for document handling and storage and develops data collection and records systems along with procedures for control, storage and purging of documents in accordance with applicable laws and regulations; provides FOIA coordination.
Requirements:
Any combination of education and experience equivalent to a high school diploma, associate degree in public administration, business, or related field preferred; and some experience in responsible administrative support and office work.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction; knowledge of data entry and standard office software including word processing and spreadsheets; grammar, punctuation, spelling, and accurate mathematical calculations; and standard office practices and procedures and clerical techniques.
Ability to maintain complex records, to assemble and organize data and to prepare reports from such records.
Ability to communicate effectively both orally and in writing; follow both verbal and written instructions; establish and maintain effective and courteous working relationships with staff and the public; make accurate mathematical calculations; independently apply and carry out policies and procedures; organize and maintain moderately complex records and ensure their confidentiality; and, work under pressure in order to meet deadlines.
Dec 23, 2022
Full time
Responsibilities:
Provides first point of customer service to the public and to employees, in person, by telephone and online, answers routine questions regarding departmental policies and procedures, programs or services.
Produces letters, memoranda, reports, forms, working from rough drafts, voice recordings, handwritten notes, oral instructions, or established procedures.
Attends meetings and takes, transcribes, compiles, and distributes minutes as needed; and assists with planning events, creating brochures and newsletters.
Monitors office supply stocks and equipment maintenance and orders necessary supplies in accordance with procurement requirements.
Conducts pre-screening of clients to obtain basic pre-qualification information and refers them to the appropriate Housing Specialist, programs and services to include Housing Choice Voucher, Homelessness Prevention, Housing Counseling, Homeownership and Housing Revitalization.
Oversees ordering and maintenance of office equipment and supplies; maintains general files, official records and reports, operating records; sets up new files and retrieves information; establishes control procedures for document handling and storage and develops data collection and records systems along with procedures for control, storage and purging of documents in accordance with applicable laws and regulations; provides FOIA coordination.
Requirements:
Any combination of education and experience equivalent to a high school diploma, associate degree in public administration, business, or related field preferred; and some experience in responsible administrative support and office work.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction; knowledge of data entry and standard office software including word processing and spreadsheets; grammar, punctuation, spelling, and accurate mathematical calculations; and standard office practices and procedures and clerical techniques.
Ability to maintain complex records, to assemble and organize data and to prepare reports from such records.
Ability to communicate effectively both orally and in writing; follow both verbal and written instructions; establish and maintain effective and courteous working relationships with staff and the public; make accurate mathematical calculations; independently apply and carry out policies and procedures; organize and maintain moderately complex records and ensure their confidentiality; and, work under pressure in order to meet deadlines.
Do you embrace and support all paths to recovery from abstinence to safer using? The Substance Use Counselor works directly with program participants to support all paths to recovery through a lens of person-centered and strengths-based modalities rooted in the principles and practices of harm reduction.
The Connection to Harm Reduction (C2HR) program serves formerly homeless individuals living in permanent supportive housing. Participants seek support to enter treatment, engage with in-home mental health counseling or access safer using supplies and overdose prevention education.
The Substance Use Counselor understands the harms that have been done through the criminalization of drugs and drug users. The Substance Use Counselor builds relationships and trust while demonstrating dignity and respect to the communities and folks that are supported within the C2HR program. The Substance Use Counselor understands that drug use is a public health issue and that the stigmatization and criminalization of people who use drugs is causing harm and death.
This position requires access to a vehicle and insurance. This position requires field work 4 days per week with one day per week of administrative or office-based work.
The salary range for this role is $45,000 to $53,000. This position is eligible for a sign-on bonus of $2,000. Successfully hired candidates are given half of the bonus at the start of work, and the other half after the successful completion of the probationary period (90 days). Sign-on bonuses are considered taxable income.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Develop and maintain knowledge of the substance use provider network in Illinois, including Medication Assisted Treatment (MAT), detox services, inpatient services, outpatient services, peer support, mental health care, and/or coordination with primary care when appropriate
Develop and maintain relationships with substance use treatment providers to understand treatment criteria and availability of services
Work with Housing Providers to assess and refer clients in Permanent Supportive Housing (PSH) and Transitional Housing programs in need of substance use treatment services to substance use treatment providers
Provide harm reduction education to clients including training and distribution of Naloxone and fentanyl test strips
Support and advocate for clients to self-determine appropriate treatment options
Work with Housing Providers to provide outreach services to those clients who need to be re-engaged in services
Utilize internal and external database systems, including CaseWorthy, to track project data and client engagement
Assist to convene meetings and provide trainings to intensive case managers and supervisors on harm reduction, drug policy and other topics relevant to support drug user health and autonomy
Coordinate other related initiatives that support the CHH collaborative and the project
Complete funder mandated reports as necessary; document daily activities as related to the project
Attend regular trainings on harm reduction and related policy and advocacy issues
Engage in regular educational opportunities to increase knowledge about drugs, drug user health, the War on Drugs, harm reduction techniques and any other related topics to increase competency and compassion
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
High School Diploma and 2 or more years in substance use or harm reduction advocacy/counseling or equivalent lived experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
Preferred Qualifications
Bachelor’s degree
2 or more years substance use/harm reduction case management and/or counseling experience
LSW, LPC, Certified Recovery Support Specialist (CRSS) and, or Certified Alcohol and Drug Counselor (CADC) credential
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates).
Basic knowledge or willingness to learn of HIV infection and related chronic diseases
The ability to provide client support through home visits across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None
WORK ENVIRONMENT + PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve minimal physical activity requiring some walking, standing, or bending. Tasks may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may also involve extended periods of time at a keyboard or workstation and on the telephone.
Dec 09, 2022
Full time
Do you embrace and support all paths to recovery from abstinence to safer using? The Substance Use Counselor works directly with program participants to support all paths to recovery through a lens of person-centered and strengths-based modalities rooted in the principles and practices of harm reduction.
The Connection to Harm Reduction (C2HR) program serves formerly homeless individuals living in permanent supportive housing. Participants seek support to enter treatment, engage with in-home mental health counseling or access safer using supplies and overdose prevention education.
The Substance Use Counselor understands the harms that have been done through the criminalization of drugs and drug users. The Substance Use Counselor builds relationships and trust while demonstrating dignity and respect to the communities and folks that are supported within the C2HR program. The Substance Use Counselor understands that drug use is a public health issue and that the stigmatization and criminalization of people who use drugs is causing harm and death.
This position requires access to a vehicle and insurance. This position requires field work 4 days per week with one day per week of administrative or office-based work.
The salary range for this role is $45,000 to $53,000. This position is eligible for a sign-on bonus of $2,000. Successfully hired candidates are given half of the bonus at the start of work, and the other half after the successful completion of the probationary period (90 days). Sign-on bonuses are considered taxable income.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Develop and maintain knowledge of the substance use provider network in Illinois, including Medication Assisted Treatment (MAT), detox services, inpatient services, outpatient services, peer support, mental health care, and/or coordination with primary care when appropriate
Develop and maintain relationships with substance use treatment providers to understand treatment criteria and availability of services
Work with Housing Providers to assess and refer clients in Permanent Supportive Housing (PSH) and Transitional Housing programs in need of substance use treatment services to substance use treatment providers
Provide harm reduction education to clients including training and distribution of Naloxone and fentanyl test strips
Support and advocate for clients to self-determine appropriate treatment options
Work with Housing Providers to provide outreach services to those clients who need to be re-engaged in services
Utilize internal and external database systems, including CaseWorthy, to track project data and client engagement
Assist to convene meetings and provide trainings to intensive case managers and supervisors on harm reduction, drug policy and other topics relevant to support drug user health and autonomy
Coordinate other related initiatives that support the CHH collaborative and the project
Complete funder mandated reports as necessary; document daily activities as related to the project
Attend regular trainings on harm reduction and related policy and advocacy issues
Engage in regular educational opportunities to increase knowledge about drugs, drug user health, the War on Drugs, harm reduction techniques and any other related topics to increase competency and compassion
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
High School Diploma and 2 or more years in substance use or harm reduction advocacy/counseling or equivalent lived experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
Preferred Qualifications
Bachelor’s degree
2 or more years substance use/harm reduction case management and/or counseling experience
LSW, LPC, Certified Recovery Support Specialist (CRSS) and, or Certified Alcohol and Drug Counselor (CADC) credential
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates).
Basic knowledge or willingness to learn of HIV infection and related chronic diseases
The ability to provide client support through home visits across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None
WORK ENVIRONMENT + PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve minimal physical activity requiring some walking, standing, or bending. Tasks may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may also involve extended periods of time at a keyboard or workstation and on the telephone.
The Clinical Engagement Specialist is responsible for providing location and outreach, assessment, engagement and wraparound services for the Road to Health and Housing (R2H) program participants. Utilizing harm reduction, motivational interviewing and trauma informed service delivery approaches, the Clinical Engagement Specialist will provide housing navigation, case management and clinical services and work with Permanent Supportive Housing providers, Heartland Alliance Health and Legal Council for Health Justice to ensure that program participants living with serious mental illness and/or co-occurring disorders are successfully housed, linked and engaged with needed primary care, behavioral health and disability advocacy services.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Clinical Services
• Collaborate with outreach teams, housing providers and skilled assessors to effectively provide outreach to and locate clients who have been matched to permanent supportive housing
• Interview and evaluate the behavioral health needs, including mental health and substance use, of homeless individuals to establish program eligibility and desire to engage in services
• Conduct bio-psycho-social assessments using a variety of assessment techniques and instruments
• Screen and assess behavioral health, housing and income needs of program participants
• Provide housing navigation services including gathering documentation of homeless status and disability paperwork relevant to housing program eligibility
• Assist clients with public benefits applications and maintenance of benefits including Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security income (SSI)/Social Security Disability Income (SSDI)
• Advocate on Behalf of clients for fair treatment in housing and healthcare
• Coordinate referrals and act as a liaison to Heartland Alliance Health (HAH) primary and behavioral health care including substance use treatment services
• Coordinate referrals and act as a liaison to Legal Council for Health Justice (LCHJ) disability advocacy services
• Attend appointments with clients to ensure engagement in care and/or services
• Provide crisis intervention services to clients as needed
• Coordinate with housing providers, HAH and LCHJ to provide location and outreach services to re-engage clients disconnected from care and/or services
• Provide services to clients using Motivational Interviewing and trauma-informed approaches
• Conduct and document intakes, assessments, discharges, and referrals
• Schedule all client visits and make reminder calls
• Provide assistance with transportation for clients in order to attend appointments
• Organize electronic and hard copy calendar
Program Support
• Implement Road to Health and Housing (R2H) program procedures and clinical forms
• Document assessment information and clinical encounters as required in client files
• Input information in management information systems and on paper charts
• Ensure quality of program files
• Maintain credentials and develop job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
• Protect organization’s value and manage risk by keeping information confidential
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Complete yearly trainings around best practices for other homeless service providers in Chicago
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None.
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor’s Degree in Social Work, Counseling, Psychology, Sociology or related field AND 2 or more years of Human Service experience at minimum
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
• PLUS Able to work effectively in the field on a daily basis
Preferred Qualifications
• Master’s degree in Psychology, Social Work, Counseling or related field AND 2 or more years of Human Service experience at minimum
• LSW/LPC, LCPC/LCSW or equivalent license preferred
KNOWLEDGE, SKILLS, AND ABILITIES
• High attention to detail and ability to maintain confidentiality
• Maintain accurate work records and access these records as necessary
• Experience working with diverse groups and communities
• Ability to assess client needs to address barriers and ensure care is continuous and comprehensive
• Understanding, preventing, and relieving psychologically-based distress or dysfunction
• Ability to conduct client visits at their homes, across the Chicagoland area
• Web-based systems knowledge (e.g., PC-based tools, Microsoft applications, Web-based applications)
• Basic knowledge of HIV infection and related chronic diseases
PHYSICAL DEMANDS & WORK ENVIRONMENT
• Tasks involve the ability to climb, balance, stoop, kneel, crouch, reach, stand, walk and grasp. Tasks also involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may also involve extended periods of time at a keyboard or workstation and on the telephone
• Tasks require visual ability to read and complete written and typed correspondence and to operate/drive a motor vehicle
• For a portion of the work, the physical demands are representative of those found in a general office environment
• Work environment is occasionally unpredictable (i.e., hostile and/or clients and individuals under the influence of substances). Frequent travel is required throughout the Chicago metro area. May be subject to inclement weather when traveling.
Dec 08, 2022
Full time
The Clinical Engagement Specialist is responsible for providing location and outreach, assessment, engagement and wraparound services for the Road to Health and Housing (R2H) program participants. Utilizing harm reduction, motivational interviewing and trauma informed service delivery approaches, the Clinical Engagement Specialist will provide housing navigation, case management and clinical services and work with Permanent Supportive Housing providers, Heartland Alliance Health and Legal Council for Health Justice to ensure that program participants living with serious mental illness and/or co-occurring disorders are successfully housed, linked and engaged with needed primary care, behavioral health and disability advocacy services.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Clinical Services
• Collaborate with outreach teams, housing providers and skilled assessors to effectively provide outreach to and locate clients who have been matched to permanent supportive housing
• Interview and evaluate the behavioral health needs, including mental health and substance use, of homeless individuals to establish program eligibility and desire to engage in services
• Conduct bio-psycho-social assessments using a variety of assessment techniques and instruments
• Screen and assess behavioral health, housing and income needs of program participants
• Provide housing navigation services including gathering documentation of homeless status and disability paperwork relevant to housing program eligibility
• Assist clients with public benefits applications and maintenance of benefits including Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security income (SSI)/Social Security Disability Income (SSDI)
• Advocate on Behalf of clients for fair treatment in housing and healthcare
• Coordinate referrals and act as a liaison to Heartland Alliance Health (HAH) primary and behavioral health care including substance use treatment services
• Coordinate referrals and act as a liaison to Legal Council for Health Justice (LCHJ) disability advocacy services
• Attend appointments with clients to ensure engagement in care and/or services
• Provide crisis intervention services to clients as needed
• Coordinate with housing providers, HAH and LCHJ to provide location and outreach services to re-engage clients disconnected from care and/or services
• Provide services to clients using Motivational Interviewing and trauma-informed approaches
• Conduct and document intakes, assessments, discharges, and referrals
• Schedule all client visits and make reminder calls
• Provide assistance with transportation for clients in order to attend appointments
• Organize electronic and hard copy calendar
Program Support
• Implement Road to Health and Housing (R2H) program procedures and clinical forms
• Document assessment information and clinical encounters as required in client files
• Input information in management information systems and on paper charts
• Ensure quality of program files
• Maintain credentials and develop job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
• Protect organization’s value and manage risk by keeping information confidential
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Complete yearly trainings around best practices for other homeless service providers in Chicago
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None.
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor’s Degree in Social Work, Counseling, Psychology, Sociology or related field AND 2 or more years of Human Service experience at minimum
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
• PLUS Able to work effectively in the field on a daily basis
Preferred Qualifications
• Master’s degree in Psychology, Social Work, Counseling or related field AND 2 or more years of Human Service experience at minimum
• LSW/LPC, LCPC/LCSW or equivalent license preferred
KNOWLEDGE, SKILLS, AND ABILITIES
• High attention to detail and ability to maintain confidentiality
• Maintain accurate work records and access these records as necessary
• Experience working with diverse groups and communities
• Ability to assess client needs to address barriers and ensure care is continuous and comprehensive
• Understanding, preventing, and relieving psychologically-based distress or dysfunction
• Ability to conduct client visits at their homes, across the Chicagoland area
• Web-based systems knowledge (e.g., PC-based tools, Microsoft applications, Web-based applications)
• Basic knowledge of HIV infection and related chronic diseases
PHYSICAL DEMANDS & WORK ENVIRONMENT
• Tasks involve the ability to climb, balance, stoop, kneel, crouch, reach, stand, walk and grasp. Tasks also involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may also involve extended periods of time at a keyboard or workstation and on the telephone
• Tasks require visual ability to read and complete written and typed correspondence and to operate/drive a motor vehicle
• For a portion of the work, the physical demands are representative of those found in a general office environment
• Work environment is occasionally unpredictable (i.e., hostile and/or clients and individuals under the influence of substances). Frequent travel is required throughout the Chicago metro area. May be subject to inclement weather when traveling.