Loveland Living Planet Aquarium
Draper, Utah
Position: SENIOR VICE PRESIDENT OF OPERATIONS
Reports To: Chief Executive Officer (CEO)
Salary: Dependent on experience
Location: On-Site
ABOUT THE LOVELAND LIVING PLANET AQUARIUM
Loveland Living Planet Aquarium (LLPA) is a 501(c) (3) nonprofit organization that inspires people to explore, discover, and learn about Earth’s diverse ecosystems. A world-class facility, the Aquarium provides learning opportunities for all levels, interests, and ages. Since opening its new facility in Draper in March 2014, the Aquarium has welcomed over eight million visitors. Home to more than 4,000 animals representing 650 species, the Aquarium showcases ecosystems from around the planet including kelp forests, coral reefs, the deep ocean, Antarctic waters, Asian cloud forests, South American rain forests, and the waterways of our home state of Utah. The Rio Tinto Kennecott Plaza includes an outdoor, nine-acre space, virtual reality experience, peaceful gardens, artistic sculptures, and unique event facility. The Aquarium is expanding to create a new 120,000 square foot Science Learning Center to further our mission. Loveland Living Planet Aquarium is accredited by the Association of Zoos and Aquariums (AZA).
JOB SUMMARY
LLPA is seeking a Senior Vice President of Operations to oversee the aquarium’s business performance. The SVP of Operations will be responsible for all aspects of the daily operations of the Loveland Living Planet Aquarium. This position will evaluate the short- and long-term success of LLPA’s exhibits, events, and conservation efforts. The Senior Vice President of Operations will work alongside a senior leadership team to develop and execute long-term financial and strategic goals. This role will leverage procurement and community partnerships to optimize the day-to-day business practices of the aquarium. This role will also ensure daily business practices effectively contribute to long-term aquarium goals, produce maximum efficiency, and adhere to relevant laws, regulations, policies, and accreditation standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
Strategic Leadership
Establish, implement, and communicate the strategic direction of the aquarium’s operations division
Collaborate with senior leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
Guide the development, tracking, and reporting of guest and market research to deliver actionable KPIs
Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
Ascertain departmental decisions and project plans such as those for staffing, development, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision
Establish, communicate, and implement operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
Review and approve cost-control reports, cost estimates, and staffing requirements for projects
Present periodic performance reports and metrics to the chief executive officer and other leadership
Maintain knowledge of emerging technologies and trends in operations management
Identify training needs and ensure proper training is developed and provided
Develop short- and long-range goals; evaluate results and provide regular reporting of progress towards such goals
Ensure systems and standard operating procedures are up to date; assist in company policy development and documentation
Financial and Contract Management
Manage $15 million+ in operations
Analyze financial statements and establish controls to safeguard funds; review income and costs relative to goals; take corrective action as necessary
Oversee preparation of annual budget for each department managed
Seek additional revenue opportunities and business growth to increase the Aquarium's market share in General Attendance, Membership and Group Sales
Work closely with cafe, facility rental, and gift shop partners to ensure continuity of brand compliance, guest experience, and optimal revenue generation
Manage vendor performance and negotiate vendor contracts
Team and Guest Experience
Train team members on the importance of, and techniques in, providing world-class guest service
Work with Human Resources to drive a diverse and inclusive culture, enhanced with team member engagement, growth, development, etc.; ensure that performance of all department personnel is evaluated regularly and new team members are appropriately trained
Identify opportunities for staff growth and development, and mentor staff to realize the opportunities
Create new, and improve upon current, product and programs for our guests
Work with Marketing Department in advertising opportunities in Utah and other surrounding markets
Continuous Improvement
Ensure best practices in husbandry are in place and that animal collection is healthy and secure
Oversee preparation for and ensure successful AZA accreditation and maintenance of accredited status
Interface with other local attraction associations and attend professional networking meetings to keep up-to-date on current information and developments in the industry
Work closely with vendors and IT staff to develop and customize ticketing software, address hardware needs and to oversee use of the system
Partner with IT to ensure network function and security
Ensure systems and standard operating procedures are up to date
Oversee regulatory compliance with all policies and procedures and monitor the internal control environment of departments
Maintain emergency response and safety preparedness and procedures
REQUIRED QUALIFICATIONS
Education
Bachelor’s degree in an industry-related field, such as (but not limited to) Business Administration, Hospitality Management, Economics, Finance, or Organizational Leadership
Experience
10 years of professional, on-the -job experience, at least 5 of those years must be in aquariums, zoos, or hospitality and attractions
Skills and Abilities
Strong administrative skills
Ability to lead, motivate, delegate, upskill, coach, and resolve conflict among direct reports, team members and peers
Creative problem-solver with the capability to improve the quality of current practices and procedures
Skilled analyst of records and trends in order to create an effective data-driven strategy
Out-of-the-box thinker who understands the power of marketing/public relations and has a successful track record in driving the adoption of technology products and services
An energetic, creative, and credible leader with high ethical standards
Proven ability to cope with conflict, stress, and crisis situations
Thorough knowledge of animal wellness standards
Excellent verbal and written communication skills
Capable of meeting performance standards and deadlines even in high-pressure situations
Proficient with digital workplace solutions including, but not limited to, Microsoft Office, Adobe Creative Cloud, accounting and ticketing software
Physical Requirements :
A successful candidate will be able to perform the following physical requirements with or without reasonable accommodation
Travel in- and outside the facility to conduct safety inspections
Prolonged periods sitting at a desk and working on a computer
Stand, stoop, kneel, crouch, crawl, and run
Close vision, distance vision, peripheral vision, and depth perception
Routinely lift and move up to 50 pounds
Working hours may include evenings, holidays, and weekends
While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time. The overall work environment while performing this job includes exposure to weather conditions and the noise level is usually moderate. The employee is expected to adhere to all policies and to act as a role model in the adherence to the policies.
Position: SENIOR VICE PRESIDENT OF OPERATIONS
Reports To: Chief Executive Officer (CEO)
Salary: Dependent on experience
Location: On-Site
ABOUT THE LOVELAND LIVING PLANET AQUARIUM
Loveland Living Planet Aquarium (LLPA) is a 501(c) (3) nonprofit organization that inspires people to explore, discover, and learn about Earth’s diverse ecosystems. A world-class facility, the Aquarium provides learning opportunities for all levels, interests, and ages. Since opening its new facility in Draper in March 2014, the Aquarium has welcomed over eight million visitors. Home to more than 4,000 animals representing 650 species, the Aquarium showcases ecosystems from around the planet including kelp forests, coral reefs, the deep ocean, Antarctic waters, Asian cloud forests, South American rain forests, and the waterways of our home state of Utah. The Rio Tinto Kennecott Plaza includes an outdoor, nine-acre space, virtual reality experience, peaceful gardens, artistic sculptures, and unique event facility. The Aquarium is expanding to create a new 120,000 square foot Science Learning Center to further our mission. Loveland Living Planet Aquarium is accredited by the Association of Zoos and Aquariums (AZA).
JOB SUMMARY
LLPA is seeking a Senior Vice President of Operations to oversee the aquarium’s business performance. The SVP of Operations will be responsible for all aspects of the daily operations of the Loveland Living Planet Aquarium. This position will evaluate the short- and long-term success of LLPA’s exhibits, events, and conservation efforts. The Senior Vice President of Operations will work alongside a senior leadership team to develop and execute long-term financial and strategic goals. This role will leverage procurement and community partnerships to optimize the day-to-day business practices of the aquarium. This role will also ensure daily business practices effectively contribute to long-term aquarium goals, produce maximum efficiency, and adhere to relevant laws, regulations, policies, and accreditation standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
Strategic Leadership
Establish, implement, and communicate the strategic direction of the aquarium’s operations division
Collaborate with senior leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
Guide the development, tracking, and reporting of guest and market research to deliver actionable KPIs
Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
Ascertain departmental decisions and project plans such as those for staffing, development, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision
Establish, communicate, and implement operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
Review and approve cost-control reports, cost estimates, and staffing requirements for projects
Present periodic performance reports and metrics to the chief executive officer and other leadership
Maintain knowledge of emerging technologies and trends in operations management
Identify training needs and ensure proper training is developed and provided
Develop short- and long-range goals; evaluate results and provide regular reporting of progress towards such goals
Ensure systems and standard operating procedures are up to date; assist in company policy development and documentation
Financial and Contract Management
Manage $15 million+ in operations
Analyze financial statements and establish controls to safeguard funds; review income and costs relative to goals; take corrective action as necessary
Oversee preparation of annual budget for each department managed
Seek additional revenue opportunities and business growth to increase the Aquarium's market share in General Attendance, Membership and Group Sales
Work closely with cafe, facility rental, and gift shop partners to ensure continuity of brand compliance, guest experience, and optimal revenue generation
Manage vendor performance and negotiate vendor contracts
Team and Guest Experience
Train team members on the importance of, and techniques in, providing world-class guest service
Work with Human Resources to drive a diverse and inclusive culture, enhanced with team member engagement, growth, development, etc.; ensure that performance of all department personnel is evaluated regularly and new team members are appropriately trained
Identify opportunities for staff growth and development, and mentor staff to realize the opportunities
Create new, and improve upon current, product and programs for our guests
Work with Marketing Department in advertising opportunities in Utah and other surrounding markets
Continuous Improvement
Ensure best practices in husbandry are in place and that animal collection is healthy and secure
Oversee preparation for and ensure successful AZA accreditation and maintenance of accredited status
Interface with other local attraction associations and attend professional networking meetings to keep up-to-date on current information and developments in the industry
Work closely with vendors and IT staff to develop and customize ticketing software, address hardware needs and to oversee use of the system
Partner with IT to ensure network function and security
Ensure systems and standard operating procedures are up to date
Oversee regulatory compliance with all policies and procedures and monitor the internal control environment of departments
Maintain emergency response and safety preparedness and procedures
REQUIRED QUALIFICATIONS
Education
Bachelor’s degree in an industry-related field, such as (but not limited to) Business Administration, Hospitality Management, Economics, Finance, or Organizational Leadership
Experience
10 years of professional, on-the -job experience, at least 5 of those years must be in aquariums, zoos, or hospitality and attractions
Skills and Abilities
Strong administrative skills
Ability to lead, motivate, delegate, upskill, coach, and resolve conflict among direct reports, team members and peers
Creative problem-solver with the capability to improve the quality of current practices and procedures
Skilled analyst of records and trends in order to create an effective data-driven strategy
Out-of-the-box thinker who understands the power of marketing/public relations and has a successful track record in driving the adoption of technology products and services
An energetic, creative, and credible leader with high ethical standards
Proven ability to cope with conflict, stress, and crisis situations
Thorough knowledge of animal wellness standards
Excellent verbal and written communication skills
Capable of meeting performance standards and deadlines even in high-pressure situations
Proficient with digital workplace solutions including, but not limited to, Microsoft Office, Adobe Creative Cloud, accounting and ticketing software
Physical Requirements :
A successful candidate will be able to perform the following physical requirements with or without reasonable accommodation
Travel in- and outside the facility to conduct safety inspections
Prolonged periods sitting at a desk and working on a computer
Stand, stoop, kneel, crouch, crawl, and run
Close vision, distance vision, peripheral vision, and depth perception
Routinely lift and move up to 50 pounds
Working hours may include evenings, holidays, and weekends
While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time. The overall work environment while performing this job includes exposure to weather conditions and the noise level is usually moderate. The employee is expected to adhere to all policies and to act as a role model in the adherence to the policies.
Clark County
Vancouver, WA
Job Summary
Performs a variety of complex tasks in support of County and departmental operations and services. Duties emphasize research, analysis, and development of recommendations in areas such as budgeting and financial planning, organizational analysis, policy formulation and service delivery. Senior Management Analysts may work in a number of areas including finance, internal audit and operational areas. Positions at this level typically involve county-wide responsibilities As a Senior Budget and Policy Analyst within the Budget Office, this position will be assigned as a liaison to a specific portfolio to include departments, elected officials, and committees. Budget Office Portfolio: Assessor’s Office, Auditor & Elections Office, Children's Justice Center, Clerk's Office, Code Administration, Community Development, Community Planning, Community Services, County Manager’s Office, District Court, Facilities, Geographic Information Services (GIS), Human Resources, Indigent Defense, Internal Services Administration, Juvenile Court Services, Law Library, Medical Examiner, Treasurer’s Office, Prosecuting Attorney's Office, Sheriff's Office, Superior Court, Public Health, Public Works, and Technology Services.
Qualifications
Education and Experience:
Bachelor's degree from an accredited college or university in Accounting, Business/Public Management, Finance, Economics, Quantitative Analysis, or closely related field; plus three-five (3-5+) years of professional administrative and budgetary experience involving responsibility for monitoring, analyzing, reviewing and presenting budget, fiscal, economic and/or operational data. An equivalent combination of education and experience will be considered. EACH APPLICANT MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Position Specific Responsibilities
As one of the key positions within the Clark County Budget Office, the Senior Budget and Policy Analyst position is a vital part of the county’s overall budget cycle.
The budget preparation process includes four typical steps followed by public officials, both elected and appointed. These steps include the administrative preparation of the budget, the legislative approval of the budget, the financial implementation of the budget and the annual year-end accounting and financial reporting. This position serves as a bridge position between the budget adoption/financial strategic plan and the actual financial performance of the organization.
This position is responsible for analyzing countywide financial reports and data to report actual financial performance and to forecast future performance of funds, departments, specific revenue streams and categories, programs, specific expense categories, etc.
Specific focus areas may include: Financial support role for Property Tax Levy Forecasting & Monitoring, Real Estate Excise Tax Funds Management and Debt Services Coordination, Mental Health Sales Tax Fund Management, detailed monitoring and forecasting of Sales Tax revenues, and monthly/quarterly/annual countywide forecasting and monitoring reports.
This position is responsible for assisting with validation and quality assurance protocols for the Budget Office to include reviewing data prepared by other members of the office to ensure, as a best practice, that data, information requests, reports, etc. being produced by the Budget Office have been fully validated for accuracy.
For complete job announcement, application requirements, and to apply on-line, please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Salary Grade: M2.822 $6,161.00 - $8,706.00- per month
Job Summary
Performs a variety of complex tasks in support of County and departmental operations and services. Duties emphasize research, analysis, and development of recommendations in areas such as budgeting and financial planning, organizational analysis, policy formulation and service delivery. Senior Management Analysts may work in a number of areas including finance, internal audit and operational areas. Positions at this level typically involve county-wide responsibilities As a Senior Budget and Policy Analyst within the Budget Office, this position will be assigned as a liaison to a specific portfolio to include departments, elected officials, and committees. Budget Office Portfolio: Assessor’s Office, Auditor & Elections Office, Children's Justice Center, Clerk's Office, Code Administration, Community Development, Community Planning, Community Services, County Manager’s Office, District Court, Facilities, Geographic Information Services (GIS), Human Resources, Indigent Defense, Internal Services Administration, Juvenile Court Services, Law Library, Medical Examiner, Treasurer’s Office, Prosecuting Attorney's Office, Sheriff's Office, Superior Court, Public Health, Public Works, and Technology Services.
Qualifications
Education and Experience:
Bachelor's degree from an accredited college or university in Accounting, Business/Public Management, Finance, Economics, Quantitative Analysis, or closely related field; plus three-five (3-5+) years of professional administrative and budgetary experience involving responsibility for monitoring, analyzing, reviewing and presenting budget, fiscal, economic and/or operational data. An equivalent combination of education and experience will be considered. EACH APPLICANT MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Position Specific Responsibilities
As one of the key positions within the Clark County Budget Office, the Senior Budget and Policy Analyst position is a vital part of the county’s overall budget cycle.
The budget preparation process includes four typical steps followed by public officials, both elected and appointed. These steps include the administrative preparation of the budget, the legislative approval of the budget, the financial implementation of the budget and the annual year-end accounting and financial reporting. This position serves as a bridge position between the budget adoption/financial strategic plan and the actual financial performance of the organization.
This position is responsible for analyzing countywide financial reports and data to report actual financial performance and to forecast future performance of funds, departments, specific revenue streams and categories, programs, specific expense categories, etc.
Specific focus areas may include: Financial support role for Property Tax Levy Forecasting & Monitoring, Real Estate Excise Tax Funds Management and Debt Services Coordination, Mental Health Sales Tax Fund Management, detailed monitoring and forecasting of Sales Tax revenues, and monthly/quarterly/annual countywide forecasting and monitoring reports.
This position is responsible for assisting with validation and quality assurance protocols for the Budget Office to include reviewing data prepared by other members of the office to ensure, as a best practice, that data, information requests, reports, etc. being produced by the Budget Office have been fully validated for accuracy.
For complete job announcement, application requirements, and to apply on-line, please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Salary Grade: M2.822 $6,161.00 - $8,706.00- per month